Customer Reviews for U-Haul Moving & Storage of Southaven

Évaluation :

5

It was very nice experience thank you

Évaluation :

5

We had a 20 in truck the gate that you pull out the back of the truck need to he secured again

Évaluation :

5

N/a

Évaluation :

5

I’m sorry that I forgot the 2 ladies working in the office names but want it to be known that they were a great help and made the rental experience easy and enjoyable.

Évaluation :

5

order 2 more boxes than you think you need! (you will need them if you are moving everything out of your house)

Évaluation :

5

Great.

Évaluation :

3

Total heat & , air didn't work at all, and it was as cool morning. But when I did need it, it didn't work. Having to have windows rolled down, and having to listen to all the noise didn't make my trip very pleasant. Just because the person claimed they checked it taught me a lesson, don't trust them. Check, everything before you leave the location.

Évaluation :

5

Very nice and professional

Évaluation :

4

The drop off process was smooth.

Évaluation :

5

Everyone was very helpful and informative. They really made the process less stressful. I will definitely send referrals. Thank you all again!

Évaluation :

5

Excellent, very helpful as always!! - Collegeboxes

Évaluation :

5

Everyone at Southaven U-haul was very friendly.

Évaluation :

5

Friendly and efficient staff.

Évaluation :

5

The guy that checked me out was great. Very helpful and friendly

Évaluation :

5

I can't think of anything. You're services were spot on.

Évaluation :

5

Whole staff I encountered my 2 days going on August 30-31 was phenomenal……… Great service. Great attitudes. And very helpful.

Évaluation :

5

I loved everything.. Thank you all for treating us well.

Évaluation :

5

Mrs.Holmes at the Southaven (Pepperchase location) was very helpful in assisting me in a professional and timely manner

Évaluation :

1

The van had roaches and it was disgusting by bug fog

Évaluation :

5

The staff was very helpful and friendly

Évaluation :

5

No further comments

Évaluation :

5

No further comments

Évaluation :

5

Allow for a 2 hour extension return window so that we can return the equipment the same night after you are closed using the app but no one can rent it that night because you're closed. This return window extension would allow for extenuating circumstances so we can handle going a little over our allotted time but not get charged an extra day even though traffic is outside of our control.

Évaluation :

4

Didn't realize you had to have a major credit card instead of a debit card to rent. It would be nice to know before you go to pick it up.

Évaluation :

5

Every thing was good and customer service was excellent.

Évaluation :

5

Excellent customer service checking in and out

Évaluation :

4

Friendly staff!

Évaluation :

3

The truck was out of alignment and difficult to steer. I was charged a fuel refill fee even though we put gas in before returning.

Évaluation :

5

Keep up the great customer service

Évaluation :

4

Was able to get a 15' truck pretty quickly.

Évaluation :

5

Employees need to learn customer skills…like communicating with them. Manager has no skills at all. Another thing… a 26' box truck has like a 9' ramp. Why??? It should be at least 12' long. If you're not on flat ground it's like walking up a hill…even on flat ground it's to dang steep and something should be done about it. Totally messed my move up.

Évaluation :

1

Poor management !!

Évaluation :

5

Yes Mr.Lee general manager is a great man

Évaluation :

3

First and foremost, the lady that helped me this morning was incredible. She was very nice, helpful, and swift with the process. The truck however was a nightmare. I rented a 20' box truck that felt like it had 0 power steering and 0 breaks. I struggled making simple turns and I am a large man, and the breaks were practically non existent. I couldn't even finish my move today the truck was dangerous, I returned my truck and plan to rent a box truck with a different company tomorrow to finish moving.

Évaluation :

1

Personnel would not disconnect the trailer or check it in. Worst Uhaul location I have ever experienced.

Évaluation :

5

Nice helpful customer service

Évaluation :

5

The employee came up to my vehicle, unlatched me, and moved the trailer into position. I didn't have to do nothing. it was great.

Évaluation :

1

The uhaul quit on me and barely wanted to pull and put 30 dollars in there to put it back but the gas hand never move.

Évaluation :

5

Excellent rents experience

Évaluation :

1

I would recommend them simply because U-Haul has a good reputation the people at this site were merely following through with what had been dealt to them. I listened to other customers interactions with staff and see there were few IF any problems that were not handled quickly and correctly. My experience was a hand me down problem that started In Pensacola Florida.

Évaluation :

5

Skylar was wonderful! The location was very busy when we picked up the van and she was the only one working but she was very patient and professional . She was great!

Évaluation :

4

This location will go above and beyond for you

Évaluation :

5

I've been in management for twenty years. The FOH was pleasant to deal with. I witnessed them dealing with some not so friendly customers. They handled it with a smile and the utmost professionalism. Good job.

Évaluation :

5

It was very clean and the staff was amazing however the elevator was a bit crazy for me. My unit was upstairs and the elevator would make loud noises and shake often besides that it was good

Évaluation :

5

Great employees and great service.

Évaluation :

5

All of the employees were very nice and helpful. We ran behind on our move due to weather and had to bring the trailer back but they helped us out with a smaller one that we were able to finish with.

Évaluation :

5

Absolutely nothing! Skylar, Lakevia, and Tavaris were friendly, helpful, and made me feel better after being nervous about getting storage and U-Haul. Returning the truck was even better. Even though it was full of ppl in the office. Skylar remained friendly and helpful with all the customers before me. Please make sure that you give them a raise! 殺殺殺

Évaluation :

4

The truck I rented had the harshest ride of any that I have ever rented. Location is good, but the truck was terrible.

Évaluation :

5

Nothing to improve. The employees with whom I interacted were friendly and most efficient.

Évaluation :

3

The pick up was great. When I returned, they seemed confused and lost. They looked at their computer for 20 minutes! Took way too long

Évaluation :

4

I noticed my unit to start having bugs. That's why I moved.

Évaluation :

4

Vehicle had problems - barely started...it seemed like the battery was low, so I decided to drive it a while to charge it was fine after that. Second, there was a constant "tire low" warning - it was low, but not critical so I continued. The worst part was the fact there was no air conditioning - there was air conditioning, but it didn't work. It was 88 degrees with high humidity making it very uncomfortable. It was easier to forego the A/C and open the windows. I realize that many of the vehicles come from out of town, but I would think that someone would do basic checks once a truck comes in...

Évaluation :

5

Make the app more complete & easier to navigate for all purposes

Évaluation :

5

I alwsys use uhaul but my experience this was terrible because the air didn't work and it was extreme high temperature, therefore making it a very unpleasant move. It was aweful

Évaluation :

5

Great customer service and very convenient. Love U-Haul!!!

Évaluation :

3

My experience with your agents not forthcoming in assisting the needs of customers. If I had known your inventory had a 26' U-Haul I would have rented it, as opposed to a 20', especially after explaining to the associate I was moving a 3-bedroom house to Long Beach MS. Instead, I had to make an additional trip a week later to finish moving the rest of my contents on a 6'x12' trailer costing me more money, and time; not to mention having to purchase another ball to hook up the trailer. Finally, having transported all my contents to my destination Long Beach, MS, only to find a text on my phone 1:15 pm on Monday, July 8, 2024, stating I needed to return the rental so others could have access to a 6'x12' trailer, which was already turned in July 7, 2024 at 2:30 pm 6507 Beatline Road, Long, Beach, MS. Called Pepper Chase, Southaven, Monday, July 8, 2024; spoke with David regarding the return of the trailer. He advised I call GO-U-Haul to find out where I dropped the U-Haul. I explained to him it is not my responsibility to run down a U-Haul trailer I rented and returned and he should call 6507 Beatline Road U-Haul Facility checking on the return. I drove back to 6507 Beatline Road, Long Beach, MS, Mr. Yarbourgh was there saw the trailer on the designated lot and informed me he didn't check them in until they were due back in. My suggestion instead of having a customer backtrack the return of your equipment, I suggest I should have been put on a brief hold, while your associate in Southaven (Pepper Chase) called U-Haul location 6507 Beatline Road to confirm the trailer was turned in and he would check it in, as soon as reasonably possible. Your agent in Southaven should have come back on the phone apologizing for the inconvenience; confirming U-Haul was turned in before the expected return date and thanked me for using U-Haul. If I ever need another truck rental it wouldn't be U-Haul. I will go back to using Penske Truck Rentals!!

Évaluation :

5

The manager, Taylor, was very helpful & answered ALL my questions! After speaking with her I knew my items would be safe & secure.

Évaluation :

5

It's unfortunate that they raised their storage rates, otherwise I would have remained. On another note, I experienced some rodent damage to some of my boxes, and they didn't seem to care. They passed it off to "an outside source" that is supposed to take care of it by spraying the units.

Évaluation :

1

My code did not work and had to drive to the front for help. Then it that was assigned had a lock on it. I had to drive back up front Then manager told an employee to go to unit with me to help me just for him to say there was a lock and have to call someone to get reassigned to another unit. The employees that were in storage area could not help. They told me that I had to go up front.

Évaluation :

5

It was my very first time renting a uhaul and a storage unit and they made the process very so much easy i definitely recommend them and i definitely will be using then again for all my moving purposes!!

Évaluation :

5

She was absolutely awesome!!

Évaluation :

5

Best that I have ever experienced among all of the facilities that I have used! Kudos to every member of the staff !!!

Évaluation :

1

I've had a terrible experience from start to finish I wasn't able to pick up the truck on time I had to wait until the store opened because the mobile pick up did not work. I get to Mississippi the storage size that I had a reservation for wasn't available therefore I had to get a larger size that I did not need. The staff was not empathetic what so ever. I as the customer was inconvenienced and I have to pay more money for a larger storage unit. No discount for my inconvenience was offered.

Évaluation :

5

I will use them again if i have and would recommend them to everyone i know

Évaluation :

5

A great place to get things done and a very friendly staff

Évaluation :

5

Courteous and very helpful personnel. (Debra)

Évaluation :

5

Great!! I’m so pleased…

Évaluation :

1

I don't know who gave uhaul the right to impose a fine of 50 om me. Because was told l could go through a emergency exit. I did and they said that I was find. Who made them my judge and jury. Did the man that was using the exit get find.NO! the same one who told me the alarm was off and l could use the door.l thought he worked there. I will never use uhaul again. Joyce Baumgardner

Évaluation :

5

The associate that helped was very nice and helpful.

Évaluation :

5

I loved storing my items here. Indoor storage very convenient and clean.

Évaluation :

3

Upon needing to drop off load. Trucks were lined up blocking the entrance way. I could not drop my load off and now I'm stuck with another day with truck with my things still on it. I have work this morning and will not be able to unload until I get off of work! Huge inconvenience!!!

Évaluation :

5

Really like the drive-in process. Very smooth move-in without having to deal with the outside elements!珞

Évaluation :

5

The staff was always very helpful and the facilities were always super clean and well-maintained.

Évaluation :

5

The only problem was the guy at corporate accidentally had me checking in at Hamilton but that's not where I wanted to be. I wanted to be at Pepperchase The staff at Peppchase were excellent

Évaluation :

1

My unit was breached n no one investigated da matter I’m currently suing uhaul

Évaluation :

1

I would NOT recommend this location, for one reason. The manager (LANEDRA COLEMAN) is extremely rude and she is very condescending towards you. She has no boundaries. She struggles just to ask you a question, with some type of decency. It appears she hates her job. When we were there, she was talking very loud and with a rough tone, to one of the male associates. She was refusing to rent to my Son, because She and I had a disagreement in the past, about an access card that wasn't working. Two of my neighbors have also left that location, only because of Ms. Coleman. I would like to give much GRATITUDE to STEVEN GARRETT, Company President. He is a great example of Top Level Management, in keeping with their goals, of providing excellent customer service. My son notified him with this issue and he took care of the problem immediately. We had been renting from that location for over a year, with early payments at all times. Even though our problem got resolved, we felt like we needed to change facilities, to avoid other problems in the future. Thank you again Mr. Garrett for resolving our issue. A+

Évaluation :

5

Very good

Évaluation :

5

I have been a U-Haul customer at this location for quite a while. I have no complaints at all. I love the customer service. Great Team!

Évaluation :

4

Had a few mishaps but the staff made it right

Évaluation :

5

The manager at this location is awesome!!! She is on top of everything. The bins in the back are always emptied, the floors are clean and there is NEVER any odor like there was with the previous management. There is no trash laying and I have always felt safe anytime I have gone there by myself. The staff is friendly and always helpful. Great experience!!!

Évaluation :

5

Staff are professional, proficient, and friendly

Évaluation :

2

There was a sprinkler link that damaged my property.,, the solution offered was to have people available to purchase my things. It seemed to be a terrible inconvenience to the staff when I refused their generous offer to sell my family's antiques.

Évaluation :

4

I do wish they had been open later as I worked until 5pm and rarely had a chance to make it to the facility before they closed during the week. Otherwise, I had no issues or complaints.

Évaluation :

5

The service I received was Magnificent Across the Board. I'm ashamed I am unable to recall her name yet 'Sweetheart, Great 'Customer' Service and Thank You. Quick Answer! Convenient-Available Tools to Move  made a.. Gratefully 'Very Satisfied' Customer. U-Haul Rocks

Évaluation :

4

I would like to say complete yes to #4, but not all the staff were friendly. I think that you all should make sure you hire a person who loves people and like working with them. No one wants to do business with a person who is rude, disrespectful. and use bad language. I appreciate a smile.thanks

Évaluation :

1

Had lots of trouble getting what was advertised to me, had to call over 6 times to get refunded my free month of storage after purchasing a uhaul one way. Overall pretty displeased with my experience but in the end they did refund me so I guess that's a plus. Well really I just got what was rightfully advertised

Évaluation :

5

The lady who helped me was very kind and helpful. She was very thorough about the facility and I will definitely recommend your services to my family and friends. Thank you so much for having your business so close to my home.

Évaluation :

5

The manager, assistant manager, and entire staff are outstanding at this location and I would highly recommend them for all your moving and storage needs! A+ Service! Thank you for everything!

Évaluation :

3

The staff are awesome and super helpful. The reason for my rating is the Facility portion. My unit will not stay open when I'm loading things in so I have to have someone with me and there were technical issues as far as getting in the building. For the price you pay I expect more.

Évaluation :

5

Merci.

Évaluation :

5

Great management and staff!

Évaluation :

1

After requesting a different unit for almost a year, due to the long dark hallways. My unit was broken into. Over $2000 worth of loss. Head manager has not contacted me and its been 3 weeks. No one offered me a discount or anything to ease the situation. Customer restroom is filthy every time i went into it. Garage doors and sliding doors were open upon my arrival on most visits ( not secure ) Since I could not be contacted and no one showed concern, I felt targeted and unsafe. Local authorities have assured me that break ins are normal at this location, and internal employees seem to be involved. This is sad that i had to move out because I really liked the facility despite the long hallway, and security issues. But without security - whats the point??? Signed- Angry customer who will never use Uhaul again and I will encourage others the same!

Évaluation :

5

The woman behind the counter was very helpful and friendly

Évaluation :

5

I LOVE THE STAFF! They were ALWAYS very HELPFUL

Évaluation :

5

Everyone was friendly and helpful but online it said I would get my first month free. I was charged but I did not think to remind her so I guess it is my fault.

Évaluation :

5

Thanks for convenient, well maintained clean environment with friendly customers service representative!

Évaluation :

3

Was able to pay the rent on the unit, but the prices on the units now are ridiculous.