Customer Reviews for U-Haul Moving & Storage of Southaven

2 443 évaluations

5375 Pepperchase Dr   Southaven, MS 38671

(662) 655-2901

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(662) 655-2901

5375 Pepperchase Dr
Southaven, MS 38671

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbie M. 
Évaluation :
5

More Truck options but that is a stretch

Justin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RobertCullipher C. 
Évaluation :
5

Uhaul is great place to rent from I will always use them when I move

CODY T.  |  Expérience générale 
Évaluation :
5

Seamless, easy and quick!

DAVYSHA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renada G. 
Évaluation :
5

Out of the two and a half years the only problem I had is that I didn't get any insurance on my unit I have learned whenever you have a storage unit always get insurance because you never know what will happen

Jacquline H.  |  Expérience générale 
Évaluation :
4

Staff was great. Trailer has some life left but needs some maintenance. The tailgate had been damaged and could not be secured.

Erik J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dana M. 
Évaluation :
5

Just keep up the good work you're doing.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cullen J. 
Évaluation :
5

The two guys that were at the desk at the time if my pick up were absolutely amazing and very professional.

Stephanie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrilyn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YVONNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devaryea G. 
Évaluation :
5

Got it clean sent it back clean and more gas in it then I got it love this place

ismail A. 
Évaluation :
5

Staff members at this location were very friendly, knowledgeable, and fast! The trailer was in very good condition. We had a great experience and would definitely recommend.

Christina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jorge B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dhanu W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keissha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayla V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARVIN H. 
Évaluation :
5

I really have nothing to say about improvements. The three guys I met working inside the location were all great people to deal with.

Raymond C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pendevu J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken D. 
Évaluation :
5

Needs lighting on the side of building windows so you can see drop off windows better.

CLAY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pendevu J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam M. 
Évaluation :
5

My experience was great as it usually is

Laquesa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi L. 
Évaluation :
1

I was robbed of everything and what they didn’t take they broke…

Tiffany E.  |  Expérience générale 
Évaluation :
5

At the Southaven facility, Yvonne does an amazing job. She is always very helpful, accommodating and efficient. She made my move so much easier! Thank you Yvonne!

Brenda M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alisa B.  |  Expérience générale 
Évaluation :
5

All good

Gary G.  |  Premières impressions 
Évaluation :
5

All the staff was so helpful and kind! Thank you so much!

Talley L. 
Évaluation :
5

The best, they are so good I think I want a part time job here.

NATHANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald m.  |  Expérience générale 
Évaluation :
4

Piles of dirt in the bed of the truck.

Manuel G. 
Évaluation :
5

I never met helpful group of people in my life. Everyone is helpful. Listen and understand. I want to say thanks

NATHANIEL W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Malkia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheila J. 
Évaluation :
4

Trucks need cruise control. The people at this location were very friendly and helpful.

Kyle M. 
Évaluation :
5

Staff was very helpful

Brandi L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnerson U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Auddie C. 
Évaluation :
5

The interactions with Yvonne were excellent. She's great to work with.

Lori B. 
Évaluation :
3

All vehicles should to be serviced regularly. Any wrecked or damaged vehicles should be removed from rotation immediately and repaired. Brakes, oil changes, full service routinely should be executed.

Delchon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles M. 
Évaluation :
1

Getting this equipment was awful. Thought it would be smooth because the person to check us in seemed to have everything under wraps. 1st They gave away my car transport trailer then we were not told to hook our car up underneath the car with chains. We literally drove to Florida with just the wheels hooked. When we got to acorn storage uhaul in florida they went underneath the car to unhook and told us that was definitely supposed to be hooked. Would not send anyone to pick up at the Southaven location

AUTUMN K. 
Évaluation :
4

The inside of truck smelled real bad . Like a dog lived in it. Truck was well maintained. 

donna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keisha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myra C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric O. 
Évaluation :
5

The manager in training there well that's a killer morning, very pleasant very professional. I believe he was training for his own U-Haul store location and Olive Branch.

jessica R. 
Évaluation :
3

The representative was nice, but did not seem invested in the process. To be fair, I did arrive approximately 35 minutes before closing and I may have caused a hindrance or delay in shutting down for the day. Still, the trailer I requested was in place and ready, therefore; I would recommend this location to others.

Ron E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
4

One tire was low but we put air in it and it was fine.

Lynn L. 
Évaluation :
5

The guys there are simply wonderful!!! Always happy to help and knowledgeable of the equipment!! All 3 of them are an asset to the company and seems to love the job they do!!! I love renting from this location. 

Eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie D. 
Évaluation :
5

Service was great!

Jeremy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shamiko J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailey B. 
Évaluation :
5

The staff was extremely friendly and very helpful...

ROBERT (kidzart llc) D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darell B. 
Évaluation :
3

This was the 3rd location I was sent to, despite having reserved my trailer a week prior. The day before I got a phone call that the location had changed so when I showed up at the new location the next morning to pick up, they had no trailer. After hours on hold with 800 number and calling individual uhaul offices, they finally located one for me at this 3rd location.

Morgen S. 
Évaluation :
5

Staff has Great Work Ethics

WILLIE D. 
Évaluation :
4

Only issue we had was the sprinkler system flooded a large portion of the lower units. We lost a basically new mattress and a flat screen TV along with some other stuff. There wasn't anything the local business did wrong and it wasn't worth me paying extra insurance.

James L.  |  Expérience générale 
Évaluation :
5

Excellent

Michelle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S.  |  Premières impressions 
Évaluation :
1

I'm glad I received this email. I have worked with Uhaul many times over the years and this was the worst experience a customer could ever have. The truck was dirty and smelled terrible. The back of the truck where I needed to transport my belongings was full of rock and concrete powder. The AC was not working and I returned the truck without finishing my move. I had to barrow a trailer to finish my move. I was extremely disappointed in all of this. I can not believe I paid money for this experience. A refund would be much appreciated for the waste of time. If I were the the person responsible for the customer experience in this location, I would be ashamed of my effort.

PATRICK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joylyn I. 
Évaluation :
4

Have all your employees to be as polite and nice as the young lady who helped me. I believe her name was Tiandra or something close to that. Sorry I can't clearly remember her name but she was the BOMB. I hope someone reading knows who I am referring to and let her see this message.

Kavin S. 
Évaluation :
5

Great experience Friendly and helpful staff

CEDRICK W.  |  Expérience générale 
Évaluation :
5

Check engine light was on I was worried, but no problem

Deborah Y. 
Évaluation :
5

Really no improvements. I was in and out within 20 minutes. Kria and lanedra was excellent

charlotte J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENTRAVIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BEVERLY L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BEVERLY L. 
Évaluation :
5

Lanedra And kria was awesome at the Southaven location. They help me to make the best decisions for my move. Kria greeted me on a first name bases. They were just awesome. Kria took care of everything I needed to make this move. I will definitely do business here again.

charlotte j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delores H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monlicshea H.  |  Premières impressions 
Évaluation :
5

The entire crew there were very inviting , friendly, efficient, knowledgeable. Could not have ask for any better. I have rented from that facility several times and i have always had a great experience. In fact this time i also rented a storage area. Very nice...Thank you!! Lynn Nunally

LYNN N.  |  Premières impressions 
Évaluation :
5

The driver Xyvonne was terrific and the lady lining up my delivery reminded me and was very cordial on the phone. Great experience for me except the work I had to do…lol

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JALEN A. 
Évaluation :
2

The office manager Crystal Rosebud was terrible. My locks were changed without me knowing. My unit was broken into.You can tell it was an inside job. They stole my two Tv's. I wouldn't recommend this uhaul at all. In come to find out they have other theft cases open at this uhaul.

Tiernne W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTonya H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

antina p.  |  Premières impressions 
Évaluation :
5

Helpful and considerate employees did a great job

Karie G. 
Évaluation :
5

Clean, efficient, and wonderful personnel

David D. 
Évaluation :
5

The staff at Pepperchase Dr Southaven, MS were super excellent. Yvonne and Lauen were right on point. Those two ladies are moving and getting the job done in the most professional way. Stay Safe Ladies.   

Aria A. 
Évaluation :
1

I had the worst experience of my life. The truck that a rented had a bad shake from the start. Tried to make my trip because you would think of you let me take the truck it was in good condition a well I had to call roadside and two front tires had to be put on . Roadside made me wait two hours for them and in that wait the Air condition stop working. Your roadside technician said from the look of the tires this truck had major issues and would need some work but the tires would allow me to finish my move. At this point it was dark now and we only had one headlight which made my move very difficult. Your company put me and my family in a very dangerous situation by renting me a unsafe truck the had not been serviced at all. I feel like your company should not put any equipment out on the road that has not been serviced. I have put my complaint in with customer service and was told the location would call me . I have not had that phone call. I am very very disappointed and upset with Uhaul because safety should be first . I have not received a call back from the location so that said a lot about how you feel about your customers. I am sure someone at that location see new tires were put in the truck but since I received it in terrible conditions they are not aware of it because no one is checking your equipment. This is very poor management and I will not use anything from Uhaul again you put my life at risk.

Jarvis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cohen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doyle G. 
Évaluation :
4

I would have liked to be able to access my storage unit after hours.

Dave K.  |  Expérience générale 
Évaluation :
3

I was supposed to get a $39 rate that was set when I made my reservation, and when I moved in they confirmed that rate so I signed the agreement. The first month was free, but after that they charged me $49! I called to correct it, and all the staff would say is the rate must have gone up. I received no notice in mail or email about a rate change. When the rate did officially change in 2022, I did get an email and paper notice (as required by law). So, I know they just charged me the wrong rate and refused to correct it though I contacted several times.

Hannah D.  |  Expérience générale 
Évaluation :
5

Great group of gu6

hershey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morris W. 
Évaluation :
5

Clean. Easy pick up and return. Great service!!

Roger K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MITCHELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elliot G. 
Évaluation :
1

Better customer service, truck smelled like marjuana , and the person who check me out in truck said it had a 1/8 of tank of gas in it if I put it at 1/4 tank he'd give me a 40$ credit when I got in truck it was real close to e but I put it on a 1/4 and they checked it in and said it only had 1/8 which is a lie. I'm 100 % sure it had 1/4 tanks put 22,64 in it 1 mile away. So they screwed me out of the 40$'s I want this fixed. Or I'm gonna give a bad review on google….

Joseph E. 
Évaluation :
5

Bryce Williams was very personable and helpful!!

Connie W. 
Évaluation :
3

The guy that disconnected my trailer when I brought it back said I was good to go he'd email me a receipt. I asked if I needed to go inside and he said no. An hour later no receipt I called back and he said it takes an hour. 2 hours later I called back to make sure it was checked back in because there wasn't a receipt and they told me it was checked back in.

Jeremy C. 
Évaluation :
1

I am still waiting on upper management to contact me regarding my ubox arriving on the 20th of May and I wasn't notified and didn't get my things until June 1st!!! I need to be contacted immediately by upper management

Emily S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kindrick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra R. 
Évaluation :
3

The service was friendly but I did not receive an appliance dolly and did not have time to go back and get it

Christopher H. 
Évaluation :
5

The company as a whole that schedule should be careful not to overbook because I had a terrible day with the changing of times . I booked way in advance for a morning pickup which was changed twice and who wants to move late in the evening

Karen S. 
Évaluation :
5

The Staff was so Friendly, & Professional!!! Thanks You:)

Antonio M. 
Évaluation :
5

The staff went above and beyond expectations. I was so impressed with their efficiency and ability to handle a busy location and keep the line moving quickly. The rental truck worked as expected and the after hours return process was step by step. I would definitely recommend the Southaven MS location.

Lynn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie W. 
Évaluation :
5

I use this location a lot and the staff are always friendly and helpful. The equipment I reserve is always available.

Corey M. 
Évaluation :
1

They gave my truck away to someone else then they had to go find me another truck they didn't fill the gas tank up and they was very rood

thomas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassandra R. 
Évaluation :
5

I’m in there weekly. I love our local uhaul, the staff is always friendly.

STARKEISHA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dondrell G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arearn w.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful. Not sure about the access hours I would personally like to have 24-hour access to my unit if that is an option

Amy P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmberly J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAVYA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Umeka R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myshonica B.  |  Premières impressions 
Évaluation :
5

The customer service team was amazing. They were all guys, and I didn't get any of their names memorized, but they were amazing and super helpful. There was an awesome vibe in the store. Much better than the last time I came last year to rent a truck.

Beverly B.  |  Premières impressions 
Évaluation :
5

Good people and nice facility.

Clayton J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiyon n.  |  Premières impressions 
Évaluation :
5

Awesome happy crew. The manager is the bomb in a positive was.

kARINA J.  |  Premières impressions 
Évaluation :
4

Great place. Crystal was very helpful. Although I ended up losing my possessions, I would recommend friends to use uhaul.

Dwana T.  |  Expérience générale 
Évaluation :
4

Too costly for people on a budget. Loved everything else about it.

Darla P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

camia o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis V.  |  Premières impressions 
Évaluation :
5

Akia Store Manager was awesome!! Great customer service. I visited the store several times looking for a unit General Manager Crystal Rosebud rude. Akia was very helpful in assisting our needs with the unit and a truck.

LaWanda H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlin W.  |  Premières impressions 
Évaluation :
5

Bryce and both cashiers who helped me were the best. Bryce went above and beyond to help me out. Greatly appreciated.

Umeka R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamentria T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wykena J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B.  |  Expérience générale 
Évaluation :
5

Great when I needed it. Thx

CATHY S.  |  Expérience générale 
Évaluation :
5

This is very nice and well maintained company.

Curtis B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wanda C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LaJeanna L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott T.  |  Expérience générale 
Évaluation :
5

The staff went above and beyond for us. Very friendly

cynthia f.  |  Premières impressions 
Évaluation :
5

Crew that helped me was very fun helpful and sweet loved it!! Very professional! I wish i would have gotten their names! But all in all they was very sweet would definitely recommend others! Merci!

Jalesa m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy P.  |  Expérience générale 
Évaluation :
5

I highly recommend using this locations services. I am a corporate professional in the healthcare industry and I move a lot with the business. This locations Uhaul team has been by far the most helpful, accommodating, and courteous I've ever experienced. I appreciate the high quality of professionalism, customer service, and friendly staff. Thanks for all your help during my moves and use of your storage space. GREAT JOB!!

Taji V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donyea A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRANCE M.  |  Premières impressions 
Évaluation :
5

Very courteous and helpful staff.

Gerald E.  |  Premières impressions 
Évaluation :
4

I find the key card system a bit confusing to use! Another fellow, before I got there was having a tough time. He got in, but the alarm system kept going off. Made for a very "ear hurting" experience moving some boxes in. I believe he went up to the office to get resolved!

Gail D.  |  Premières impressions 
Évaluation :
1

My storage apparently was apart of a fire and water damage that we (the customers) didn't find out about until the day after it happened at almost 10pm via an automatic text. I lost so much of my stuff due to the fire and water damage. Furniture, tv, purses, clothes, my degrees and so much more. Most greatly I lost things that were irreplaceable, like all of the memories and valuables my siblings and I had stored away of our late father, I mourned for days I felt like I was reliving that day I got the news all over again; I was crushed! And all these people could compensate for myself and so many others was 1000 measly dollars. A storage is suppose to be a safe place we're people store their valuables, important documents, and life long treasures not a place where you leave your things only to come back to things being destroyed, damaged or tampered with. I'm still trying to rebuild after that traumatic incident. I pray to God that I'm never in a situation where I'd need these people again because they are cruel, heartless, and highly unprofessional!

Angel M.  |  Expérience générale 
Évaluation :
5

Storage manager was very friendly and helpful

samantha c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marius W.  |  Expérience générale 
Évaluation :
1

Horrible place. They had a water leak. And accessed my unit and threw away all of my belongings. Without permission.

Victoria P.  |  Expérience générale 
Évaluation :
4

Fire and Flood of 8/8/2021. Moved me out of 1286 to 1116. File claim with RepWest and Rick call and denied claim. Rick was to send letter denying claim and I never received. He is the one who changed my unit and did not change info in computer or turn info in to the office.

Herbert B.  |  Premières impressions 
Évaluation :
5

Very nice, clean and safe facility.

Kecia C.  |  Expérience générale 
Évaluation :
4

Facility was awesome when we first arrived but now it seems to not be as nice and clean as it was at first. Rating based on 1/2019 not present.

Joyce M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayranne f.  |  Premières impressions 
Évaluation :
4

I had several TV's and several other things stolen during this time the u haul had a fire insurance adjuster was there to acess water damage adjuster never call i had to call him in the meantime i have tried to file a claim on my TV'S. Haven't recieve compensation as of Aug 24th nothing Lost my my bedroom furniture oniy mattress was not damage box spring was damage. I am very disappointed about this. Thank you. Mae Edwards

mae e.  |  Expérience générale 
Évaluation :
2

My furniture was damaged

Porsha T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF M.  |  Expérience générale 
Évaluation :
5

Manager went above and beyond to accommodate us.

James O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher P.  |  Expérience générale 
Évaluation :
2

There was a fire???? And the sprinklers went off and flooded the bottom floor. We weren't able to go in for 2 days. When we were able to go in there were still puddles of water on the floor which was dangerous. The air was not working. It was suffocating. By the end of the day they had set up dehumidifiers and fans. They did have help to empty your units and help you but if you valued your belongings you did it yourself. This was horrible. It seems to me uhaul fills like if you have things in storage it is not valuable to you. I have always used uhaul and I will never again.. it is not due to the employees at this facility but because of corporate and their risk management team. We had a big loss including our deductible and our time that it took to pull everything g out and unpack and repack boxes.

vickie b.  |  Expérience générale 
Évaluation :
1

Fire in unit destroyed my stuff

James H.  |  Expérience générale 
Évaluation :
5

I always trust U-haul storage I will never use anybody but you guys.

LaTosha R.  |  Expérience générale 
Évaluation :
5

It was my first storage rental.. if I have to ever rent again.. it will definitely be with uhaul.. Cleaniness and security won me over!!

pattie king M.  |  Expérience générale 
Évaluation :
5

The ladies in the office were great and seemed to enjoy what they were doing.

Bruce B.  |  Premières impressions 
Évaluation :
5

the staff was very friendly and made everything move fast... they knew what they were doing and worked as a team to make checkin go smoothly. Great Job Southaven team..

Brenda H.  |  Premières impressions 
Évaluation :
5

Everyone was so nice and very helpful. The staff would call you by name and very personable.

DEBORAH L.  |  Premières impressions 
Évaluation :
1

Unit had been vandalized and had boxes ripped open / stuff stolen. Will not rent from a uhaul storage facility going forward.

Blake a.  |  Expérience générale 
Évaluation :
5

Everything was great!!! Akaia was wonderful!!!

Emil S.  |  Premières impressions 
Évaluation :
5

The staff is wonderful! Great personalities. They are so outstanding I brought them lunch today.

Charollete H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthina A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maya M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANERRICA H.  |  Expérience générale 
Évaluation :
5

Very clean, great security and knowledgeable employees. Wonderful experience

mary j.  |  Expérience générale 
Évaluation :
5

I always feel comfortable doing business with Uhaul

LaTosha R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawala C.  |  Premières impressions 
Évaluation :
3

The employee who helped me was not helpful one bit, just handed me my stuff and did not explain anything.

Yousef A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheila M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dijuan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suresa T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latonya B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pattie king M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maya P.  |  Expérience générale 
Évaluation :
1

My tv got stole out of there their was nothing did about sad a** place .

Shanicka H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrius s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cameron S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrius s.  |  Premières impressions 
Évaluation :
5

Staff was very nice and friendly. Staff will do they best to assist you in your needs.

yvette w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raven A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARILYN K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald J.  |  Expérience générale 
Évaluation :
5

The ladies at the front desk was very very helpful and made in store experience better than online due to online did not give what was expected.

Paige D.  |  Premières impressions 
Évaluation :
5

The staff was very helpful, attentive, and patience with us. The facility and unit was clean. I made the right choice for our storage needs.

Kristen H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

winnie c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tangela B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamekia M.  |  Expérience générale 
Évaluation :
5

Great facility, great overall experience. Very clean and well maintained. Only issue is my access card kept glitching.

Shekieta W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn B.  |  Premières impressions 
Évaluation :
4