Le client n'a pas laissé de commentaire.Scott T. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Southaven
Pour nous contacter
Southaven, MS 38671
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael N.
Crystal Rosebud was great Help. She was polite and understanding.Reshanda M.
Thursday I walked in, asked for a tow dolly or car hauler, there were 5 dollys and 6 car haulers there, and without even going to her desk she said do I have a reservation and I said no, she said they were all reserved online and there was nothing in our area until at least Sunday. And hour later I went online, requested that location, rented a tow dolly and went and got it. I am a car dealer and by her not even looking and basically lying to me it cost me 2 1/2 hours I didn't have to spare. Terrible service at the Southaven, Ms Peoperchase Location and not even the decency to try. Slow, they act like you have all day, she told the guy what I was getting as I was checking out and I still had to wait out there 15 minutes for him. Step up the customer serviceTRACY W.
Le client n'a pas laissé de commentaire.Delois M.
The staff went above and beyond for us. Very friendlycynthia f. | Premières impressions
Le client n'a pas laissé de commentaire.John K.
Always a great place for me to usechare T.
Crew that helped me was very fun helpful and sweet loved it!! Very professional! I wish i would have gotten their names! But all in all they was very sweet would definitely recommend others! Merci!Jalesa m. | Premières impressions
Le client n'a pas laissé de commentaire.FRANKIE P.
Everything went very well. The U-Box was dropped off at my parents' very rural home on time. I know a couple of offices worked together to get the box to that location because it was so out in the country. It was delivered on time to my home five states away. Every employee I spoke to or saw was very polite and helpful.Jennifer Perry P.
Le client n'a pas laissé de commentaire.Theresa M.
The staff is rude and disrespectful with no good customer serviceLAJEANNA L.
Le client n'a pas laissé de commentaire.Tammy P. | Expérience générale
Le client n'a pas laissé de commentaire.KIMBERLY F.
Le client n'a pas laissé de commentaire.erica R.
Still haven't heard from any one about my situation on SaturdayStacey L.
the windows were extremely dirty with a film inside and fuel was empty. I should strst with a clean vehicle and fuel in tankJohn W.
The trailer was not terrible, but we did clean it once we got it. The man that helped us was very nice and helpful.Otis D.
Le client n'a pas laissé de commentaire.NATASHA D.
Good JobALCO P.
Tell people ahead of time on how to return vehicles after hours.NOAH J.
I highly recommend using this locations services. I am a corporate professional in the healthcare industry and I move a lot with the business. This locations Uhaul team has been by far the most helpful, accommodating, and courteous I've ever experienced. I appreciate the high quality of professionalism, customer service, and friendly staff. Thanks for all your help during my moves and use of your storage space. GREAT JOB!!Taji V. | Expérience générale
Le client n'a pas laissé de commentaire.Donyea A. | Expérience générale
Le client n'a pas laissé de commentaire.VINCENT S.
Yvonne was the best part of the whole process. She was so skilled and pleasant to work with. The men at the Byhalia location really didn't seem to know very much when I went there.Cathy C.
Le client n'a pas laissé de commentaire.LARRANCE M. | Premières impressions
Yvonne was absolutely amazing! She made sure I knew the arrival and the pick up of Ubox.Karen M.
Le client n'a pas laissé de commentaire.MICHAEL K.
Le client n'a pas laissé de commentaire.AMBER W.
Very courteous and helpful staff.Gerald E. | Premières impressions
I find the key card system a bit confusing to use! Another fellow, before I got there was having a tough time. He got in, but the alarm system kept going off. Made for a very "ear hurting" experience moving some boxes in. I believe he went up to the office to get resolved!Gail D. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD G.
Being able to complete a reservation. With everything being on computer, reservations should know if equipment is availablePAUL H.
Great experience!!!! I went online and made my reservation. When I arrived, I was waited on by Crystal. Store was neat, clean and well organized. Service was pleasant and quick. Best experience I've ever had at this location. Keep up the Great work!!!!SHEATONYA H.
Le client n'a pas laissé de commentaire.Todd C.
There was a little debris in the cab and cargo area but that is hard to avoid. The Southaven location customer service was fantasticSHANNON B.
THE YOUNG LADY WAS GREAT. I NEVER USED THIS BEFORE AND NOW I GOING TELL EVERYONE HOW EASY YOU GUYS MADE THIS MOVE FOR US. THANK YOU PARKERSkimberly P.
Le client n'a pas laissé de commentaire.Matthew W.
Le client n'a pas laissé de commentaire.Jack J.
Le client n'a pas laissé de commentaire.Michael B.
I DIDN'T HAVE ANY PROBLEMS AT ALL, THE STAFF WERE VERY FRIENDLY AND PROFESSIONAL!! THANK YOU!!latonya P.
My storage apparently was apart of a fire and water damage that we (the customers) didn't find out about until the day after it happened at almost 10pm via an automatic text. I lost so much of my stuff due to the fire and water damage. Furniture, tv, purses, clothes, my degrees and so much more. Most greatly I lost things that were irreplaceable, like all of the memories and valuables my siblings and I had stored away of our late father, I mourned for days I felt like I was reliving that day I got the news all over again; I was crushed! And all these people could compensate for myself and so many others was 1000 measly dollars. A storage is suppose to be a safe place we're people store their valuables, important documents, and life long treasures not a place where you leave your things only to come back to things being destroyed, damaged or tampered with. I'm still trying to rebuild after that traumatic incident. I pray to God that I'm never in a situation where I'd need these people again because they are cruel, heartless, and highly unprofessional!Angel M. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.James G.
Le client n'a pas laissé de commentaire.KAREN S.
Le client n'a pas laissé de commentaire.JENENA D.
I requested a furniture dolly, and there were none available.Jorden E.
Storage manager was very friendly and helpfulsamantha c. | Premières impressions
They were all playing with q newborn behind the counter very unprofessional.STEVEN T.
Le client n'a pas laissé de commentaire.RONALD W.
Le client n'a pas laissé de commentaire.Marius W. | Expérience générale
Horrible place. They had a water leak. And accessed my unit and threw away all of my belongings. Without permission.Victoria P. | Expérience générale
Fire and Flood of 8/8/2021. Moved me out of 1286 to 1116. File claim with RepWest and Rick call and denied claim. Rick was to send letter denying claim and I never received. He is the one who changed my unit and did not change info in computer or turn info in to the office.Herbert B. | Premières impressions
Purple hair lady at front desk could have been more friendly. I'm a service manager and notice the little things, maybe she was having a bad day. She was kind of short during the check in process. Everything else was great.DAVID C.
They were very courteous and informative. It was super easy to get a truck and return it.MARLA K.
Le client n'a pas laissé de commentaire.Patrick J.
Le client n'a pas laissé de commentaire.Bobby C.
Contact me and I'd be happy to tell you.SHANE T.
The Senior staff at this location are great! However the weekend staff were rude, had a pass the buck attitude to questions, and could not provide any answers. The truck had the wrong ramp with it, the AC did not work, and it's overall mechanical condition was very poor. In fact, one of the Supervisors stated "I don't need this kind of crap" after I turned and started to depart the building. I have rented U-Haul trucks for over 50 years and this was the absolute worst experience I have ever had from this company.Steven T.
Wayne was great!BRYTNEY M.
Le client n'a pas laissé de commentaire.BRIAN R.
Very nice, clean and safe facility.Kecia C. | Expérience générale
Facility was awesome when we first arrived but now it seems to not be as nice and clean as it was at first. Rating based on 1/2019 not present.Joyce M. | Premières impressions
Le client n'a pas laissé de commentaire.Ralph Y. | Premières impressions
Both the delivery person and pick up person were very pleasant and professional. It was a pleasure doing business with U-haul! Thank you for helping to make our move a "smooth" one!Job D.
Drop opff was quick and easy. No issues.Frank E.
Le client n'a pas laissé de commentaire.ANNA M.
Le client n'a pas laissé de commentaire.Bobby C.
Le client n'a pas laissé de commentaire.Kendall T.
Le client n'a pas laissé de commentaire.Ayranne f. | Premières impressions
I was not aware of the after hours process, I didn't have any instructions on where to leave the key, to take pictures before I locked the vehicle. I was clueless with this process!Chundra T.
It was required that I keep the truck longer than expected. I received several calls from uhaul and the caller was very rude and even hung up on me when I informed them I needed to keep the truck.Richard M.
I never received a call about my reservation like U-Haul said I would, so I had to call in to customer service and sit on the phone for 30 minutes just to be transferred to someone who told me they had changed my pick up location to 15 miles in the wrong direction, and that they were giving me a different sized trailer than I ordered. The woman on the phone made it clear that this was my only option, and we had already made moving plans around this reservation, so I reluctantly said OK. She promised me the location would have a trailer and a furniture dolly (that I paid for up front). I got to the Southaven location the next day for pick up and the man working there said: "we don't have a furniture dolly for you." I explained that we really needed the furniture dolly and were depending on it, that I had already paid for it, and that someone from U-Haul corporate had promised me the equipment was going to be ready for me. He was extremely rude and said: "she can't guarantee you anything she can't see our inventory list." Regarding the payment, he said "no you didn't already pay for it, you pay when you check in." I explained to him that U-Haul.com gave me the option to pay up front to save time at the pick up, and I chose that option. He responded: "they will have to refund you then." So, in short, U-Haul changed my pick up location, changed my trailer size, and did not provide me with a furniture dolly that I already paid for. On top of that, the customer service was AWFUL. Some of the worst customer service I have ever seen in my 29 years on this planet. The attitude was "you're just lucky we're giving you this." I will never use U-Haul again. Ever. You all don't deserve to be in business treating people like garbage and not even delivering the services you advertise. I will be submitting a complaint on the Better Business Bureau about this.Luke K.
Le client n'a pas laissé de commentaire.MADALYN S.
Very helpful!Glen H.
Le client n'a pas laissé de commentaire.GREGORY B.
Couldn't get anyone to answer the phone, so I drove up there and received excellent customer service.MICKEY M.
I had several TV's and several other things stolen during this time the u haul had a fire insurance adjuster was there to acess water damage adjuster never call i had to call him in the meantime i have tried to file a claim on my TV'S. Haven't recieve compensation as of Aug 24th nothing Lost my my bedroom furniture oniy mattress was not damage box spring was damage. I am very disappointed about this. Thank you. Mae Edwardsmae e. | Expérience générale
I requested a dolly when I made my reservation. The lady said I couldn't get it, because people don't bring them back. It's very hard to move certain thing's without it.SHONNA D.
My furniture was damagedPorsha T. | Expérience générale
Le client n'a pas laissé de commentaire.JEFF M. | Expérience générale
Le client n'a pas laissé de commentaire.ELBERT S.
Le client n'a pas laissé de commentaire.KYLE P.
Manager went above and beyond to accommodate us.James O. | Premières impressions
Le client n'a pas laissé de commentaire.Darrell M.
Le client n'a pas laissé de commentaire.Cody K. | Expérience générale
Le client n'a pas laissé de commentaire.SCOTT P.
Le client n'a pas laissé de commentaire.Tomeika L.
My drop off location was also changed from what was originally scheduled. I contacted the helpdesk Sunday morning before returning the truck to ensure I was taking it to the right location and I was given the address listed above. When I reached my new drop off location, the building was being evacuated because of a fire at the location. The clerks who worked at the location were very helpful with collecting the truck and sharing details about their emergency check-in procedures, but it was a stressful process for everyone involved. Approximately an hour after the drop off, I received a call from a completely different location asking that I drop off the truck at their site. I explained that the truck had already been returned and the caller instructed me to call the helpdesk to ensure that my truck had been turned in. I again call the helpdesk, spoke to the same representative I'd spoken to earlier that morning, and she said she was unable to confirm if my truck had been turned in. She further explained that she believed it would be and advised that I check my email inbox for a final receipt. From pick up to drop off, I spoke to the U Haul helpdesk over 5 times and experienced poor customer service and little to no help.Jessica W.
Le client n'a pas laissé de commentaire.Byron W.
Le client n'a pas laissé de commentaire.Christopher P. | Expérience générale
I had a slight issue due to my own fault with app... The young lady inside was able to assist me with rental by thinking outside the boxJonathan L.
There was a fire???? And the sprinklers went off and flooded the bottom floor. We weren't able to go in for 2 days. When we were able to go in there were still puddles of water on the floor which was dangerous. The air was not working. It was suffocating. By the end of the day they had set up dehumidifiers and fans. They did have help to empty your units and help you but if you valued your belongings you did it yourself. This was horrible. It seems to me uhaul fills like if you have things in storage it is not valuable to you. I have always used uhaul and I will never again.. it is not due to the employees at this facility but because of corporate and their risk management team. We had a big loss including our deductible and our time that it took to pull everything g out and unpack and repack boxes.vickie b. | Expérience générale
Fire in unit destroyed my stuffJames H. | Expérience générale
Le client n'a pas laissé de commentaire.LISTER T.
Le client n'a pas laissé de commentaire.Travis D.
Le client n'a pas laissé de commentaire.KMYA C.
change the way that one way trips are offered. i wasnt very happy with the outcome of my oneway tripMACK M.
Communication on trying to pick up containers was atrocious. Literally spent 6 days in contact. Went to the physical location where no one could help me. Called the corporate offices who gave me a contact that was helpful and from there is was fine, but trying to get my stuff that was being held was horrible. Need some major process clean up.Michael B.
Le client n'a pas laissé de commentaire.Jarrod S.
May only problem was I couldn't use the utility trailer I rented, my mower that I purchased was 60â€ the trailer was 6x12,but entering it was smaller. 229 miles and back no lawnmower. Will have to go back and pick it up.Marvin T.
Good transactionKEN T.
No issues!MELBA P.
Le client n'a pas laissé de commentaire.CRAIG J.
Nothing to do with this branch but the price on the reservation was different than what I was originally told.Kali T.
Le client n'a pas laissé de commentaire.Horace B.
Equipment pick up at this location went very well, the staff was professional and very helpfulKenneth C.
Le client n'a pas laissé de commentaire.Nicole M.
Le client n'a pas laissé de commentaire.PETER G.
Le client n'a pas laissé de commentaire.Leigh E.
Le client n'a pas laissé de commentaire.Reginald M.
Everything went wellSTARSKY P.
So, I rented the 19,95 $ per day van. I picked up the vehicle at 7:30 PM Friday, returned by 2:00 PM Saturday, the next day. I got charged for 2 rental periods. As far as I know a day is 24 hours, but maybe its that new math. In my opinion, the per mile charge was excessive at $.69 a mile. In total, this amounted to about the same as the double period rental rate. While the van was not filthy dirty, I returned it cleaner than it was when I picked it up. So, in the end, my 50,00 $ rental ended up costing me just over a 100,00 $. I don't normally rent from this location, but it was the only location in the area that had vehicles to rent. The next time I need to rent a vehicle for a move, I'll think long, very long and hard about doing so if this is the only location that has vehicles available.James A.
Good Customer Service experienceJacquelyn H.
Le client n'a pas laissé de commentaire.DAVID W.
Le client n'a pas laissé de commentaire.Michael N.
I always trust U-haul storage I will never use anybody but you guys.LaTosha R. | Expérience générale
Great customer service, outstandingReginald S.
The U-box service is very convenient and easy to reserve. However, it was incredibly frustrating/time-consuming to confirm drop-off and delivery of the U-box with local dispatch both in Memphis and South Bend. All orders should include direct phone/contact information for local dispatch and/or the assigned driver and not just a general UHaul phone number where wait times can exceed 30 minutes. I shipped thousands of $$ worth of personal items over 500 miles and had no idea when it would be delivered to my destination because I had little to no contact with local dispatch. UHaul customer service could only tell me that the driver would be in contact. A better system for drop-off, pick-up and delivery that focuses on the customer/client is needed ASAP. Merci.Amelia T.
When we returned the rental after hours we tried 3 times to enter information on the app for return. I was charged the 20 dollar fee for that. Also it was hard to find the key drop slot. Information before leaving was very vague.Shane A.
Le client n'a pas laissé de commentaire.TERRY K.
So there was nothing wrong with this location. The issue is with the location I originally booked the reservation for on Austin Peay in Memphis, TN. They eventually sent me to the south haven location to get the truck that I had confirmed with them the night before that they had what I needed. The Memphis location was awful and I would greatly appreciate a call to discuss exactly what happenedMichael E.
Le client n'a pas laissé de commentaire.SABRINA H.
Le client n'a pas laissé de commentaire.ROBERT H.
It was my first storage rental.. if I have to ever rent again.. it will definitely be with uhaul.. Cleaniness and security won me over!!pattie king M. | Expérience générale
The ladies in the office were great and seemed to enjoy what they were doing.Bruce B. | Premières impressions
the staff was very friendly and made everything move fast... they knew what they were doing and worked as a team to make checkin go smoothly. Great Job Southaven team..Brenda H. | Premières impressions
Everyone was so nice and very helpful. The staff would call you by name and very personable.DEBORAH L. | Premières impressions
Unit had been vandalized and had boxes ripped open / stuff stolen. Will not rent from a uhaul storage facility going forward.Blake a. | Expérience générale
Everything was great!!! Akaia was wonderful!!!Emil S. | Premières impressions
The staff is wonderful! Great personalities. They are so outstanding I brought them lunch today.Charollete H. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthina A. | Premières impressions
Le client n'a pas laissé de commentaire.Cynthia A. | Premières impressions
Le client n'a pas laissé de commentaire.Maya M. | Expérience générale
Le client n'a pas laissé de commentaire.SHANERRICA H. | Expérience générale
Very clean, great security and knowledgeable employees. Wonderful experiencemary j. | Expérience générale
I always feel comfortable doing business with UhaulLaTosha R. | Premières impressions
Le client n'a pas laissé de commentaire.Tawala C. | Premières impressions
The employee who helped me was not helpful one bit, just handed me my stuff and did not explain anything.Yousef A. | Premières impressions
Le client n'a pas laissé de commentaire.Sheila M. | Premières impressions
Le client n'a pas laissé de commentaire.Dijuan M. | Premières impressions
Le client n'a pas laissé de commentaire.Suresa T. | Expérience générale
Le client n'a pas laissé de commentaire.Latonya B. | Expérience générale
Le client n'a pas laissé de commentaire.Angela H. | Premières impressions
Le client n'a pas laissé de commentaire.pattie king M. | Premières impressions
Le client n'a pas laissé de commentaire.Maya P. | Expérience générale
My tv got stole out of there their was nothing did about sad a** place .Shanicka H. | Expérience générale
Le client n'a pas laissé de commentaire.Todd S. | Expérience générale
Le client n'a pas laissé de commentaire.Andrea H. | Expérience générale
Le client n'a pas laissé de commentaire.darrius s. | Expérience générale
Le client n'a pas laissé de commentaire.Cameron S. | Expérience générale
Le client n'a pas laissé de commentaire.Kenneth B. | Expérience générale
Le client n'a pas laissé de commentaire.darrius s. | Premières impressions
Staff was very nice and friendly. Staff will do they best to assist you in your needs.yvette w. | Premières impressions
The staff was very helpful, attentive, and patience with us. The facility and unit was clean. I made the right choice for our storage needs.Kristen H. | Premières impressions
Le client n'a pas laissé de commentaire.winnie c. | Premières impressions
Le client n'a pas laissé de commentaire.Tangela B. | Premières impressions
Le client n'a pas laissé de commentaire.Carolyn B. | Premières impressions
The staff were helpful and very polite! I would highly recommend this location! ThanksDwayne H. | Premières impressions
Girls in the office were exceptional. Above and beyond with kindness, knowledge and very helpful. Ms Akia made my experience very enjoyable and worry free.Lori B. | Premières impressions
Top notch service.Sasha P. | Premières impressions
Le client n'a pas laissé de commentaire.Jacarra D. | Premières impressions
I went in to confirm a booking I had made online. Crystal the GM advised me that my booking was not in the system. They also did not have the size space i reserved available. Crystal went above and beyond to accommodate me. I really appreciated her patience and excellent customer service. Would definitely recommend!Kimberly s. | Premières impressions
Le client n'a pas laissé de commentaire.Joanna R. | Premières impressions
Excellent service à la clientèle. Very friendly and helpful. Great customer service!!Jacquelyn M. | Premières impressions
Staff is very helpful and friendly.beverly w. | Premières impressions
I am very disappointed that I was told I would NOT have 24 hr access until after my first 30 days. I have read and reread everything and can not see that stipulation referenced anywhere.Robert S. | Premières impressions
Great serviceMichael L. | Premières impressions
VERY PROFESSIONAL. AND KINDMarvin D. | Premières impressions
Excellent service à la clientèleShequena J. | Premières impressions
Friendly and very outgoingCarson L. | Premières impressions
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