Customer Reviews for U-Haul Moving & Storage of Southaven

2 359 évaluations

5375 Pepperchase Dr   Southaven, MS 38671

(662) 655-2901

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(662) 655-2901

5375 Pepperchase Dr
Southaven, MS 38671

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Lanedra And kria was awesome at the Southaven location. They help me to make the best decisions for my move. Kria greeted me on a first name bases. They were just awesome. Kria took care of everything I needed to make this move. I will definitely do business here again.

charlotte j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delores H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monlicshea H.  |  Premières impressions 
Évaluation :
5

The entire crew there were very inviting , friendly, efficient, knowledgeable. Could not have ask for any better. I have rented from that facility several times and i have always had a great experience. In fact this time i also rented a storage area. Very nice...Thank you!! Lynn Nunally

LYNN N.  |  Premières impressions 
Évaluation :
5

The driver Xyvonne was terrific and the lady lining up my delivery reminded me and was very cordial on the phone. Great experience for me except the work I had to do…lol

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JALEN A. 
Évaluation :
2

The office manager Crystal Rosebud was terrible. My locks were changed without me knowing. My unit was broken into.You can tell it was an inside job. They stole my two Tv's. I wouldn't recommend this uhaul at all. In come to find out they have other theft cases open at this uhaul.

Tiernne W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTonya H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

antina p.  |  Premières impressions 
Évaluation :
5

Helpful and considerate employees did a great job

Karie G. 
Évaluation :
5

Clean, efficient, and wonderful personnel

David D. 
Évaluation :
5

The staff at Pepperchase Dr Southaven, MS were super excellent. Yvonne and Lauen were right on point. Those two ladies are moving and getting the job done in the most professional way. Stay Safe Ladies.   

Aria A. 
Évaluation :
1

I had the worst experience of my life. The truck that a rented had a bad shake from the start. Tried to make my trip because you would think of you let me take the truck it was in good condition a well I had to call roadside and two front tires had to be put on . Roadside made me wait two hours for them and in that wait the Air condition stop working. Your roadside technician said from the look of the tires this truck had major issues and would need some work but the tires would allow me to finish my move. At this point it was dark now and we only had one headlight which made my move very difficult. Your company put me and my family in a very dangerous situation by renting me a unsafe truck the had not been serviced at all. I feel like your company should not put any equipment out on the road that has not been serviced. I have put my complaint in with customer service and was told the location would call me . I have not had that phone call. I am very very disappointed and upset with Uhaul because safety should be first . I have not received a call back from the location so that said a lot about how you feel about your customers. I am sure someone at that location see new tires were put in the truck but since I received it in terrible conditions they are not aware of it because no one is checking your equipment. This is very poor management and I will not use anything from Uhaul again you put my life at risk.

Jarvis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cohen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doyle G. 
Évaluation :
4

I would have liked to be able to access my storage unit after hours.

Dave K.  |  Expérience générale 
Évaluation :
3

I was supposed to get a $39 rate that was set when I made my reservation, and when I moved in they confirmed that rate so I signed the agreement. The first month was free, but after that they charged me $49! I called to correct it, and all the staff would say is the rate must have gone up. I received no notice in mail or email about a rate change. When the rate did officially change in 2022, I did get an email and paper notice (as required by law). So, I know they just charged me the wrong rate and refused to correct it though I contacted several times.

Hannah D.  |  Expérience générale 
Évaluation :
5

Great group of gu6

hershey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morris W. 
Évaluation :
5

Clean. Easy pick up and return. Great service!!

Roger K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MITCHELL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elliot G. 
Évaluation :
1

Better customer service, truck smelled like marjuana , and the person who check me out in truck said it had a 1/8 of tank of gas in it if I put it at 1/4 tank he'd give me a 40$ credit when I got in truck it was real close to e but I put it on a 1/4 and they checked it in and said it only had 1/8 which is a lie. I'm 100 % sure it had 1/4 tanks put 22,64 in it 1 mile away. So they screwed me out of the 40$'s I want this fixed. Or I'm gonna give a bad review on google….

Joseph E. 
Évaluation :
5

Bryce Williams was very personable and helpful!!

Connie W. 
Évaluation :
3

The guy that disconnected my trailer when I brought it back said I was good to go he'd email me a receipt. I asked if I needed to go inside and he said no. An hour later no receipt I called back and he said it takes an hour. 2 hours later I called back to make sure it was checked back in because there wasn't a receipt and they told me it was checked back in.

Jeremy C. 
Évaluation :
1

I am still waiting on upper management to contact me regarding my ubox arriving on the 20th of May and I wasn't notified and didn't get my things until June 1st!!! I need to be contacted immediately by upper management

Emily S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kindrick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra R. 
Évaluation :
3

The service was friendly but I did not receive an appliance dolly and did not have time to go back and get it

Christopher H. 
Évaluation :
5

The company as a whole that schedule should be careful not to overbook because I had a terrible day with the changing of times . I booked way in advance for a morning pickup which was changed twice and who wants to move late in the evening

Karen S. 
Évaluation :
5

The Staff was so Friendly, & Professional!!! Thanks You:)

Antonio M. 
Évaluation :
5

The staff went above and beyond expectations. I was so impressed with their efficiency and ability to handle a busy location and keep the line moving quickly. The rental truck worked as expected and the after hours return process was step by step. I would definitely recommend the Southaven MS location.

Lynn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie W. 
Évaluation :
5

I use this location a lot and the staff are always friendly and helpful. The equipment I reserve is always available.

Corey M. 
Évaluation :
1

They gave my truck away to someone else then they had to go find me another truck they didn't fill the gas tank up and they was very rood

thomas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassandra R. 
Évaluation :
5

Derek was super helpful. Appreciated the prompt and courteous service.

Chris P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard W. 
Évaluation :
5

I love this location

Daveon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

glen S. 
Évaluation :
5

I see that I was charged $56 after I returned the truck. I made 30 miles more and I told them this. 79 cents per mile, so why was I charged $56? I filled the gas to the level when I got also. I am not sure about this overcharge.

Ramazan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica J. 
Évaluation :
5

They were awesome and very helpful. I already recommended to my friend.

tiffany M. 
Évaluation :
5

The staff was great! Both the guy who took my order and the guy who got the truck for me when I picked it up and dropped it off. Thorough, fast, efficient!

James Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATRINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel W. 
Évaluation :
5

In all of my years renting equipment, this was the best experience by far. The staff was friendly and efficient. Will definitely bring my business back to their location. It is a little further from my home, but it is worth the drive

Gregory P. 
Évaluation :
5

Customer service was excellent

Gregory J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
3

I will go with Penske next time. So many hidden fees. Your advertisements are misleading. Pay $6 for each blanket which you don't get to keep and you have to fold and put back in the plastic bags. $30 charge if you don't refill the tank exactly + gas cost. 40mil + 20$ does not equal $79...Oh wait processing and BS. I'm surprised UHAUL doesn't require people to return the cardboard boxes after they move....and repack them of course....with a fine for any tape left behind. Sucks you have a monopoly.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abby L. 
Évaluation :
4

All good

Jacquelyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica W. 
Évaluation :
5

Everything was good. Customer service, rental process, and vehicle. Thanks so much!

Marilyn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacqueline G. 
Évaluation :
5

I always enjoy using UHaul services! The customer service is simply awesome!

Tracey H. 
Évaluation :
1

Staff was lazy and female worker was unprofessional and rude.

madison H. 
Évaluation :
5

Keep up the good work

bobby H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

meridith P. 
Évaluation :
5

Great customer experience

Linda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trakisha R. 
Évaluation :
3

I had a difficult time with the customer service associate at the desk upon picking up my vehicle. She was either new or didn't know what she was doing because I had to insert my credit card 3 times in the machine in order for it to process, but on the 2nd attempt she tried to challenge me making it seem as if I was using a debit card vice my credit card. The whole time it was either her or her system's fault but she tried to place the blame on me as the customer. And then with glaring attitude she had the nerve to say "I don't even have to rent this vehicle to you at all." Totally unprofessional and really terrible customer service & I'll never go back there. Additionally, the Van that I reserved was filthy on the inside with a cracked windshield. So when I brought this to the attention of the staff she looked up at me and said "what do you want me to do". I said, can I get the Van next to it or another one and she said no, that's our only Van. However one of the other staff members was nice enough to sweep out and mop the inside of the cargo Van and said that upon return she would Discount the purchase agreement for my inconvenience, but failed to do so as I can see. Just an overall BAD experience for me and I am a loyal customer who have used U-Haul several times over the years for my family.

Archie B. 
Évaluation :
3

If are going to change the time of someone's reservation, CALL THEM so they don't show up 2 hours early

jeremiah R. 
Évaluation :
5

No improvement needed

Judy B. 
Évaluation :
5

The online/virtual check out didn't work but ladies working the counter were great

John F. 
Évaluation :
5

Everyone was friendly and professional.

EARLINE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth E. 
Évaluation :
1

Overcharged me for gas when I returned the truck. Customer service didn't answer my call when I called. I called the actual location and was transferred back to Customer service.. still did not answer!!

Kathleen G. 
Évaluation :
5

Great experience and awesome customer service.

Laranda C. 
Évaluation :
4

More trucks

Harvey H. 
Évaluation :
5

Nothing. The staff was extremely courteous!!

Theonetta H. 
Évaluation :
5

Everything was good.

Steve M. 
Évaluation :
3

Make sure you check the vehicle or tow dolly you getting before accepting the turns off agreement because what you see on them pictures will not be the same thing you getting

DAMION J. 
Évaluation :
5

Awesome experience overall

Leonard H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

April B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry M. 
Évaluation :
5

Yvonne is awesome to work with. She is so helpful and truly wants the customer to be happy. You are lucky to have her.

Debra B. 
Évaluation :
5

Very nice employees

Sandy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jOE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

towanda C. 
Évaluation :
4

My initial rental on Friday was a 4x7 open trailer. I failed to confirm that actual width of the trailer thinking a 4x7 would be 4ft wide. In actuality the trailer is less than 3ft wide inside. This required me to return the trailer within an hour and rent another trailer - 4x9 motorcycle trailer - which was actually just over 4ft inside width. The trailer cost was the same but I had to pay for one hour on the 4x7 which I was unable to use.

Mike D. 
Évaluation :
5

This whole experience was quick and painless! And they were able to hook me up with two awesome movers. Veterans Moving and Storage. I would highly recommend both U-Haul and Veterans Moving.

Caffi K. 
Évaluation :
5

Great experience.

TOMMIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanisha J. 
Évaluation :
3

We had the uhaul reserved for a week… We called to request another day to avoid storages fees for one day since our apartment will be ready on Monday… the store had already reserved the u-haul to someone else, and told us we had to have it back by 7 am. The representative we talked to on the phone was very rude and not helpful. We also had to pay for a whole day when we did not have it a whole day… we ended up spending 300+ on the uhaul for the week, and no one would help us when we needed it. I'm disappointed in the lack of empathy, and the rudeness the workers portrayed over the phone. I felt like I was bothering them, and they made me feel stupid and not appreciated.

andrew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacquelyn D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VELMA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerlin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamie B. 
Évaluation :
1

I was charge for gas that I put back. The guy say I suppose to check . I told him they should've check and know how much gas in the truck before each rental. I showed him my gas receipt and they still charged me . Smh I will never rent from uhaul again. I never had this issue until now. They not checking these truck as return, they are too busy outside smoking weed at this location.

dena H. 
Évaluation :
3

Didn't have any type of dollies even though I added dolly to my order.. plus it took me 20mins and other uhaul returners to find the " drop box".. said it would be an orange dropbox but there wasn't..

BRIAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charmaine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mickey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lasenette R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lathia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick J. 
Évaluation :
5

fantastic!

Charon T. 
Évaluation :
5

I’m in there weekly. I love our local uhaul, the staff is always friendly.

STARKEISHA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dondrell G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arearn w.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful. Not sure about the access hours I would personally like to have 24-hour access to my unit if that is an option

Amy P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmberly J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAVYA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Umeka R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myshonica B.  |  Premières impressions 
Évaluation :
5

The customer service team was amazing. They were all guys, and I didn't get any of their names memorized, but they were amazing and super helpful. There was an awesome vibe in the store. Much better than the last time I came last year to rent a truck.

Beverly B.  |  Premières impressions 
Évaluation :
5

Good people and nice facility.

Clayton J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiyon n.  |  Premières impressions 
Évaluation :
5

Awesome happy crew. The manager is the bomb in a positive was.

kARINA J.  |  Premières impressions 
Évaluation :
4

Great place. Crystal was very helpful. Although I ended up losing my possessions, I would recommend friends to use uhaul.

Dwana T.  |  Expérience générale 
Évaluation :
4

Too costly for people on a budget. Loved everything else about it.

Darla P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

camia o.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis V.  |  Premières impressions 
Évaluation :
5

Akia Store Manager was awesome!! Great customer service. I visited the store several times looking for a unit General Manager Crystal Rosebud rude. Akia was very helpful in assisting our needs with the unit and a truck.

LaWanda H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlin W.  |  Premières impressions 
Évaluation :
5

Bryce and both cashiers who helped me were the best. Bryce went above and beyond to help me out. Greatly appreciated.

Umeka R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamentria T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wykena J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas B.  |  Expérience générale 
Évaluation :
5

Great when I needed it. Thx

CATHY S.  |  Expérience générale 
Évaluation :
5

This is very nice and well maintained company.

Curtis B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wanda C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LaJeanna L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott T.  |  Expérience générale 
Évaluation :
5

The staff went above and beyond for us. Very friendly

cynthia f.  |  Premières impressions 
Évaluation :
5

Crew that helped me was very fun helpful and sweet loved it!! Very professional! I wish i would have gotten their names! But all in all they was very sweet would definitely recommend others! Merci!

Jalesa m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy P.  |  Expérience générale 
Évaluation :
5

I highly recommend using this locations services. I am a corporate professional in the healthcare industry and I move a lot with the business. This locations Uhaul team has been by far the most helpful, accommodating, and courteous I've ever experienced. I appreciate the high quality of professionalism, customer service, and friendly staff. Thanks for all your help during my moves and use of your storage space. GREAT JOB!!

Taji V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donyea A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRANCE M.  |  Premières impressions 
Évaluation :
5

Very courteous and helpful staff.

Gerald E.  |  Premières impressions 
Évaluation :
4

I find the key card system a bit confusing to use! Another fellow, before I got there was having a tough time. He got in, but the alarm system kept going off. Made for a very "ear hurting" experience moving some boxes in. I believe he went up to the office to get resolved!

Gail D.  |  Premières impressions 
Évaluation :
1

My storage apparently was apart of a fire and water damage that we (the customers) didn't find out about until the day after it happened at almost 10pm via an automatic text. I lost so much of my stuff due to the fire and water damage. Furniture, tv, purses, clothes, my degrees and so much more. Most greatly I lost things that were irreplaceable, like all of the memories and valuables my siblings and I had stored away of our late father, I mourned for days I felt like I was reliving that day I got the news all over again; I was crushed! And all these people could compensate for myself and so many others was 1000 measly dollars. A storage is suppose to be a safe place we're people store their valuables, important documents, and life long treasures not a place where you leave your things only to come back to things being destroyed, damaged or tampered with. I'm still trying to rebuild after that traumatic incident. I pray to God that I'm never in a situation where I'd need these people again because they are cruel, heartless, and highly unprofessional!

Angel M.  |  Expérience générale 
Évaluation :
5

Storage manager was very friendly and helpful

samantha c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marius W.  |  Expérience générale 
Évaluation :
1

Horrible place. They had a water leak. And accessed my unit and threw away all of my belongings. Without permission.

Victoria P.  |  Expérience générale 
Évaluation :
4

Fire and Flood of 8/8/2021. Moved me out of 1286 to 1116. File claim with RepWest and Rick call and denied claim. Rick was to send letter denying claim and I never received. He is the one who changed my unit and did not change info in computer or turn info in to the office.

Herbert B.  |  Premières impressions 
Évaluation :
5

Very nice, clean and safe facility.

Kecia C.  |  Expérience générale 
Évaluation :
4

Facility was awesome when we first arrived but now it seems to not be as nice and clean as it was at first. Rating based on 1/2019 not present.

Joyce M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayranne f.  |  Premières impressions 
Évaluation :
4

I had several TV's and several other things stolen during this time the u haul had a fire insurance adjuster was there to acess water damage adjuster never call i had to call him in the meantime i have tried to file a claim on my TV'S. Haven't recieve compensation as of Aug 24th nothing Lost my my bedroom furniture oniy mattress was not damage box spring was damage. I am very disappointed about this. Thank you. Mae Edwards

mae e.  |  Expérience générale 
Évaluation :
2

My furniture was damaged

Porsha T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF M.  |  Expérience générale 
Évaluation :
5

Manager went above and beyond to accommodate us.

James O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher P.  |  Expérience générale 
Évaluation :
2

There was a fire???? And the sprinklers went off and flooded the bottom floor. We weren't able to go in for 2 days. When we were able to go in there were still puddles of water on the floor which was dangerous. The air was not working. It was suffocating. By the end of the day they had set up dehumidifiers and fans. They did have help to empty your units and help you but if you valued your belongings you did it yourself. This was horrible. It seems to me uhaul fills like if you have things in storage it is not valuable to you. I have always used uhaul and I will never again.. it is not due to the employees at this facility but because of corporate and their risk management team. We had a big loss including our deductible and our time that it took to pull everything g out and unpack and repack boxes.

vickie b.  |  Expérience générale 
Évaluation :
1

Fire in unit destroyed my stuff

James H.  |  Expérience générale 
Évaluation :
5

I always trust U-haul storage I will never use anybody but you guys.

LaTosha R.  |  Expérience générale 
Évaluation :
5

It was my first storage rental.. if I have to ever rent again.. it will definitely be with uhaul.. Cleaniness and security won me over!!

pattie king M.  |  Expérience générale 
Évaluation :
5

The ladies in the office were great and seemed to enjoy what they were doing.

Bruce B.  |  Premières impressions 
Évaluation :
5

the staff was very friendly and made everything move fast... they knew what they were doing and worked as a team to make checkin go smoothly. Great Job Southaven team..

Brenda H.  |  Premières impressions 
Évaluation :
5

Everyone was so nice and very helpful. The staff would call you by name and very personable.

DEBORAH L.  |  Premières impressions 
Évaluation :
1

Unit had been vandalized and had boxes ripped open / stuff stolen. Will not rent from a uhaul storage facility going forward.

Blake a.  |  Expérience générale 
Évaluation :
5

Everything was great!!! Akaia was wonderful!!!

Emil S.  |  Premières impressions 
Évaluation :
5

The staff is wonderful! Great personalities. They are so outstanding I brought them lunch today.

Charollete H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthina A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maya M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANERRICA H.  |  Expérience générale 
Évaluation :
5

Very clean, great security and knowledgeable employees. Wonderful experience

mary j.  |  Expérience générale 
Évaluation :
5

I always feel comfortable doing business with Uhaul

LaTosha R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tawala C.  |  Premières impressions 
Évaluation :
3

The employee who helped me was not helpful one bit, just handed me my stuff and did not explain anything.

Yousef A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheila M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dijuan M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suresa T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latonya B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pattie king M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maya P.  |  Expérience générale 
Évaluation :
1

My tv got stole out of there their was nothing did about sad a** place .

Shanicka H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrius s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cameron S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrius s.  |  Premières impressions 
Évaluation :
5

Staff was very nice and friendly. Staff will do they best to assist you in your needs.

yvette w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raven A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARILYN K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald J.  |  Expérience générale 
Évaluation :
5

The ladies at the front desk was very very helpful and made in store experience better than online due to online did not give what was expected.

Paige D.  |  Premières impressions 
Évaluation :
5

The staff was very helpful, attentive, and patience with us. The facility and unit was clean. I made the right choice for our storage needs.

Kristen H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

winnie c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tangela B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamekia M.  |  Expérience générale 
Évaluation :
5

Great facility, great overall experience. Very clean and well maintained. Only issue is my access card kept glitching.

Shekieta W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn B.  |  Premières impressions 
Évaluation :
4

We used UHaul for storage and for truck/equipment rental. While the truck was missing the equipment when we initially got it, they remedied that issue immediately! We needed storage while we closed on our house, and storage was a very smooth and easy process! Our items were secure, and climate controlled! I will be using the Southaven location again ☺️! Every employee that I encountered was so sweet! You could tell that they were like a little family!

Jodie B.  |  Expérience générale 
Évaluation :
5

The staff were helpful and very polite! I would highly recommend this location! Thanks

Dwayne H.  |  Premières impressions 
Évaluation :
5

I Thank y'all for using one of the storage unit I would recommend y'all best business an friendly service an y'all are the best

charmelle e.  |  Expérience générale 
Évaluation :
5

Girls in the office were exceptional. Above and beyond with kindness, knowledge and very helpful. Ms Akia made my experience very enjoyable and worry free.

Lori B.  |  Premières impressions 
Évaluation :
3

The new staff is always rude and indifferent.

Elanda R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maricceo P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda G.  |  Expérience générale 
Évaluation :
3

Bill pay through my bank was setup for the 1st of each month and my bill was due on the 27th but my bill was always late due to slow processing.

Joel R.  |  Expérience générale 
Évaluation :
5

the service was excellent

WL H.  |  Expérience générale 
Évaluation :
5

Top notch service.

Sasha P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracie B.  |  Expérience générale 
Évaluation :
1

It was not a good experience I regret now getting a storage there they told me my storage was in the second floor I was a little scare about that since I was moving big furniture and when I got there the elevator didn't work I heard other people complaining about it some guy say it's been like that for a few weeks now I couldn't move everything I need to move because it was only me and my wife moving stuff we had to go somewhere else to put the rest of the stuff I don't think I will use this location ever again I know my opinion don't count or matter but anyways thank you for nothing

jose a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacarra D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yafan H.  |  Expérience générale 
Évaluation :
5

Thank you. I would tell people about the price and the friendlnes .

Katherine C.  |  Expérience générale 
Évaluation :