Customer Reviews for U-Haul Moving & Storage of Southeast

4 538 évaluations

4001 SE 14th St   Des Moines, IA 50320
(@ Watrous)

(515) 287-5225

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(515) 287-5225

4001 SE 14th St
Des Moines, IA 50320
(@ Watrous)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rob J. 
Évaluation :
5

Friendly and professional!

troy L. 
Évaluation :
5

Very helpful and professional

David S. 
Évaluation :
1

See above.

Nancy S. 
Évaluation :
3

Please refund costumers for days and mileage in which they do not use the rental truck. I returned the vehicle and trailer less than 48 hours after picking it up. I used it for 2 days and was charged for 4. I used fewer than the allotted miles.

Bethany G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ann G. 
Évaluation :
5

Kathy was very helpful by offering a dolly that was for sale in place of rentals that were out of stock.

Anthony S. 
Évaluation :
5

The truck was a little banged-up but worked fine. The service provided by Kathy was excellent.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Savana J. 
Évaluation :
5

Repeat customer at this location always a good value.

Timothy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Agustin M. 
Évaluation :
2

Was told someone would come out to hook up the trailer as we were not allowed to do it. Waited. waited. Lady cleaned an empty truck that had been parked for awhile. Then moved it. Finally came over to us. After getting hooked up we couldn't leave because she'd parked the truck blocking the path to get out of the parking lot. Took way longer to get the trailer and leave than it should have. With a car full of kids who waited patiently as long as they could. Oh and the huge pot hole of mud that was next to the trailer so I stepped in it when trying to leave... great.

Leanne D. 
Évaluation :
5

The lady that works here, I think she's the manager she's a super women A+++ she goes above and beyond to make sure you get everything you need.

Janelis D. 
Évaluation :
3

The return online my phone pic Aw blurry so that don't have ork

DEMARCO C. 
Évaluation :
3

I had to fill up the tank and I still got charged the full price. When I paid my total was 66,89 but I just received my receipt and it says $79. I'm not understanding because I didn't get a furniture dolly or any other equipment. I just received the 10' truck.

Shamyia H. 
Évaluation :
4

One star deducted due to amount of time it took to check out the equipment which was obviously caused by the computer system that U-Haul has in place, not to the physical location.

Christhoper B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
3

Work on neatness and orderliness of items for sale. The area in front of the registers looks like random storage . The customer has to wind his way past boxes for sale through a passage way of other boxes. Work on presentation. The woman who checked me in and out was terrific.

Richard M. 
Évaluation :
5

Agent recommended that I buy, rather than rent, furniture dollies because it would be cheaper. Merci.

THOMAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jay R. 
Évaluation :
5

The lady assisting us was awesome. She was very thorough at the rental & return. Thanked us for returning it clean.

Karen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ninh B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle rose S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michaele M. 
Évaluation :
5

I have rented multiple vehicles from this location and never had a problem. They tend to be very busy though so plan a little extra time just in case.

Kelly M. 
Évaluation :
5

The auto transport trailer was in great condition for our trip from De Moines, Iowa to Moses lake,WA. about 1600 miles! No problems!

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ophelia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NED H. 
Évaluation :
2

Difficult to load and unload. Tire strap on car trailer was bound and unusable.

Jerry K. 
Évaluation :
5

This is the second vehicle rental I've needed inside of two months I was again in and out of the store in under 10 minutes, I think utilizing the online rental and check-in process is part of making this such a quick and hassle free experience Just like last time very friendly representative. I will definitely return here for any future rental needs. Thank you again S.S. Team

Brandy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leanna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

I have used this location many times for work and my own personal needs. They are friendly fast and efficient. Manager has been their for years and does a great job.

Clinton M. 
Évaluation :
5

Angie the lady who helped us through this most difficult time was a god send she should get a big pat on the back great service and very pleasant experience

Robert C. 
Évaluation :
4

Pick-up was easy. Printer wasn't working, but emailed the receipt when I called. Was just a trailer, but it did still have dirt and gravel on it, not a big deal tho. Everything went as planned.

Tab M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Kathy, Angie, and Lori went above and beyond helping us with our move. They made sure all our shipping information was correct before we left. They made the moving process as streamline as possible for us as we transferred our stuff into the shipping container. They made the moving process so easy and I am very thankful.

Gabriella A. 
Évaluation :
5

The pickup location was immaculate. The equipment was clean. This following comment has zero to do with the location. That gosh darn vehicle transport was a nightmare. The straps wouldn't stay on, not even when big strong truckers helped. I stopped last at the Jackson MO exit. By the time I got to chaffee, neither strap was on. Every time I stopped and screwed with the stuck latch thingies, a man would come help. Thank God for that. The sliders kept sliding inward and pulling the straps off. On a positive note the pick up gal and the drop off were both very nice and helpful. If it weren't for them both being extremely nice I'd have left a bad Google review because that car trailer is a nightmare. I can't believe my cat stayed on. Now...let me go pay to have it fixed because it damaged something. I have an anti slide alert warning now, in my car. And why wouldn't I? The straps were a nightmcat. And it wasn't because I didn't know what I was doing. Again, big strong truckers helped the whole way.

Kelley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Agustin M. 
Évaluation :
5

Great experience

NANCY K. 
Évaluation :
5

A+++++. I’ll always bring my business to Uhaul.

Ralph C.  |  Expérience générale 
Évaluation :
5

Very accommodating, polite, and friendly! Would def use this location again and recommend to others!

Donna H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RHONDA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Excellent staff, very helpful and friendly.

Jack H. 
Évaluation :
1

The mileage on the track was wrong on the paper resit and charged fuel when they didn't fuel up there on track before I took it in their parking lot was told to take a picture of it but got charge on the fuel anyway. I'm going back tomorrow to let them know, because I have pictures of the odometer and fuel gauge of the track that I rent to them.

Alfredo P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacque G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kyaw P. 
Évaluation :
5

Can't think of anything was a some will always use the location wounderful employed will to always due what they need to there costumers God bless

CHRISTINA D. 
Évaluation :
4

Refund for items I did not receive

Meg O. 
Évaluation :
5

The staff were friendly and provided excellent customer service. For example one customer was being rude and disrespectful hopped in line in front of me. The staff representative handle the person by asking him to adjust his attitude or he will need to leave the store. The person continue to be rude. He was asked to leave the store. The staff person made me feel safe and protected.

Regina W. 
Évaluation :
1

Make sure the equipment isn't broken and the employees are trained properly. I've been using uhaul for 20+ years and this experience has made me never want to ever again. Thank you for making me realize I need to buy my own equipment. Absolute fucking joke of a company.

David S. 
Évaluation :
5

The staff here was very professional, courteous and efficient. I was inside about 10 minutes if that, she showed me everything I needed to know about my contract costs and expectations then took me out and showed me how to operate the ramp, door and appliance dolly I had also rented. She showed me where to put the keys and park it on return. I appreciated the ease and quickness of the transaction while also being shown and told the things I needed to know Thank You SouthSide U Haul Team I appreciate you

Brandy C. 
Évaluation :
5

The unit was very clean, always accessible, and the staff were helpful when needed. Online payment system was also convenient.

Blake S.  |  Expérience générale 
Évaluation :
3

I recommend people to go there but until I went to pay with cash at the end to close out my storage until this Angela girl give me a fake receipt and went back to close out and the store manager goes that was a fake one and I said I had to make her go back on the cameras to look back and told them everything step-by-step and told her what was going on that day and they had to go back and tell the girls girls what was going on I always deal with the same girl but she was not there I was pretty messed up and now I have to go backOver there after two weeks of getting letters in the mail saying my thing is not closed out saying I still owe $134 to U-Haul is getting ridiculous because it’s not cleared up yet a waste of time for me to drive over there and get this cleared up no I think they should reverse me for something I have to go clean up their mess because this girl did not put my money in the drawer and make a payment on my stuff but they have to go back to cameras

Michelle H.  |  Expérience générale 
Évaluation :
5

I am a frequent customer, I have never had issues or complaints. Clean vehicles excellent timely and knowledgeable staff. I would highly recommend this location to anyone who may ask or is need to lll of moving services or equipment!

REBECCA R. 
Évaluation :
5

Be forthcoming stop with the monetary surprises

Benjamin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DON S. 
Évaluation :
5

The staff at Des Moines 14th st. Went far and beyond their duties to make my experience great. The phone scheduler need to be fired or u-haul needs to change it's policies with phone ordering. Norfolk VA. Janaf office are no help for all the money a person spends.all they say when you ask for help hooking up is it's not their job.everything I ask for,I didn't get,and I was assured it was there.overcharged,quoted one price after adding up everything then get there and the price is 400 more then they tell you this is what you ordered.at the janaf office they said do you want it or not, terrible business practice just when you need it,I'll never use y'all business again. "Robbed without a gun in broad daylight".

STANLEYJEROD B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORINDA T. 
Évaluation :
5

helped us right away and super friendly

Renata D. 
Évaluation :
5

They was very helpful and when something was wrong with the trailer they gave us a new one ty for all your work the ones who helped us

vanessa W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

AIDAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DECARLOS D. 
Évaluation :
1

was told gas was not at the proper level and was charged for 10 gallons. lady did not greet me, I was told to just leave vehicle there and they will send me an email later. I received a receipt that I was charged another 50 dollars for not enough fuel. I wasn't given the change to either fill to proper mark or verify level with out getting charged. not happy with service

EVAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Decarlos D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETE M. 
Évaluation :
5

Staff was hard working and nice!

Mark H. 
Évaluation :
5

The employee who assisted me was very friendly and helpful but I didn't get her name.

Mark K. 
Évaluation :
4

Make sure that the truck is full before renting it out. And we should be given a partial refund for cleaning the inside of the cab and the inside of the box.

James H. 
Évaluation :
5

Ladies at front desk were awesome to encounter with

Colby B. 
Évaluation :
1

I did not get a receipt and rented this vehicle for business purposes. I also only received a $11,00 credit because gas tank was empty. She gave no instructions as to fueling when returning. I filled when leaving Des Moines and that was $90 . Fueled when I returned to Waterloo and that was $60. I'm not happy at all.

KEVIN H. 
Évaluation :
5

The people were friendly and helpful, the van was new and in excellent condition. Keep this up and customer shouldn't have any complaints.

ERIC S. 
Évaluation :
5

You were very helpful and we greatly appreciate the experience you provided!

Nicholas F. 
Évaluation :
2

This location has a large variety of equipment ready to go but when I arrived to get my rental at 7am when they opened no one was there. It took roughly 10 min for someone to show up. When she finally got the store opened up and we got all the paperwork signed she gave me keys to the wrong truck. Then she had to frantically search for the keys, then she remembered she took a bunch of keys home and they were in her jacket. I also got billed for them adding gas even though it had more gas in it when I brought it back than when I got it. Nice place just wasn't great customer service.

Josh T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jontae dominique w.  |  Premières impressions 
Évaluation :
2

I don't believe it was the location's fault. The uhaul van reeked of lingering cigarette and the driver's Sideview mirror could not be adjusted. The position was held in by a Allen socket set screw which the business did not have. Aside from that, the 10' box van transmission grumbled at low speed and sounded like it wouldn't make the trip.

JACOB F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD R. 
Évaluation :
5

just keep on doing what they are doing

GARY M. 
Évaluation :
5

Jennifer was a life saver and helped me safely unload my wife's car. Thank you so much!

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
4

We dropped off the trailer, told by the attendant that the receipt would be emailed to us. Two days later we get no one, two but three calls asking where was the trailer. We told them what we did where it was parked and the license plate information. We ended up going to the facility and walked them to where the trailer was, turns out the person who took the trailer did not input the receiving of the trailer and the other reps did not go outside to look for the trailer. Go figure.

PABLO S. 
Évaluation :
5

fast, friendly and simple check out

SCOTT J. 
Évaluation :
5

Smooth operations

MELYNDA M. 
Évaluation :
5

Local moves you never get money back but other than that EXCELLENT SERVICE!

ARBREINA Y. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

glen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELYNDA M.  |  Premières impressions 
Évaluation :
5

Nothing all was good n everything is good

januka B. 
Évaluation :
5

I'm a frequent renter and the staff at the Southeast 14th store are always on top of their game iPhone it's very busy location with lots of customers and the girls that work there are always super helpful and efficient when I'm trying to get in and out of there quickly - highly recommend this location !

THOMAS Z. 
Évaluation :
5

LIFE SAVER!!!!!!

Elysia G.  |  Premières impressions 
Évaluation :
4

Whoever was previously in charge had led me to believe my unit was cleaned out and all items lost early into my lease. When the current manager called me and told me that it was still there, waived the month between when I was told it was gone and when he was reviewing records, and made it very easy for me to continue the lease. If not for him I may have lost several momentos and personal items that are important to me. Clean out was easy and it was quick getting out of the store after. Overall its been a good experience. No signs of anyone trying to get into the units, it was tyically clean and quiet inside.

Carley Y.  |  Expérience générale 
Évaluation :
5

Very friendly staff at check in and fully explained contract and rules.

CARLA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frederick j.  |  Expérience générale 
Évaluation :
5

Had personal problems going on and Lori came to the location to help resolve. Was very patient and went above and beyond her job to help me.

donna d.  |  Premières impressions 
Évaluation :
5

Good service for mankind

Timothy H.  |  Expérience générale 
Évaluation :
3

It was pitch black in the unit. If it had lights, I'd provide a better rating. The staff was always very nice. It was secure and clean and well maintained. The unit was accessible and my items were well and safe and no issues arose. My only issue, again, is that I wish it was better lit.

Kelly B.  |  Expérience générale 
Évaluation :
5

The staff on SE 14th Street in Des Moines Iowa went above and beyond to help me...

beckie w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raichel r.  |  Premières impressions 
Évaluation :
5

The girls in the drs Moines office are the bomb!! I don't know about other Uhaul, but these girls are exceptionally customer service oriented and go the extra mile. The new girl is wonderful!! Thank you to all of you!!

ALISOUN G.  |  Expérience générale 
Évaluation :
5

I had a great experience! Everything went quickly when I checked in so I was able to start moving right away. The staff was extremely help full and made everything easy to understand. They additionally took extra effort to locate an open storage unit closer to the door for me due to having a disability.

Justin C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyia C.  |  Expérience générale 
Évaluation :
5

I just want to thank the manager. She was amazing. She was helpful, friendly and supportive. She is an asset to U-Haul.

REBECKAH W.  |  Expérience générale 
Évaluation :
5

Staff is extremely helpful and kind. We were late to drop off our uhaul and they didn't mind at all! More business should be understanding like this. Very clean and well kept facility

SHAUNMICHAEL H.  |  Premières impressions 
Évaluation :
5

Staff was very helpful in explaining everything that I needed to know about my rental. Excellent staff.

Craig B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B.  |  Premières impressions 
Évaluation :
5

Wendy, Lori, and another woman were very helpful . Better than most Uhaul places.

ALISOUN G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vernice k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristy s.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Stephen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M.  |  Premières impressions 
Évaluation :
5

Wendy is top notch in Customer service.so great to work with her 2 days in a ROW

MEREDITH H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly A.  |  Premières impressions 
Évaluation :
5

Staff very helpful in advising that first month is free and that no charge would result from short term storage.

brent a.  |  Premières impressions 
Évaluation :
5

No comments

Jesus A.  |  Premières impressions 
Évaluation :
5

Kathy is really good at her job. She can take care of three customers at once while making each one feel important.

Tammy G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rocci S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONTE F.  |  Expérience générale 
Évaluation :
1

I am still waiting for my phone call and my refund! Worst customer service in store ever! I will NEVER use uhaul again. The treatment I received in your facility on NE 14th street will assure myself or friends and family will go elsewhere for our needs

Deborah W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra H.  |  Expérience générale 
Évaluation :
3

I like everything except one thing the spirit level, that is only painful, I have some staff is very difficult to take up.

MASROOR H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amanda G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy B.  |  Expérience générale 
Évaluation :
5

Thank you all of you where real friendly and helpful

sherra c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charrise f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARVIN G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY A.  |  Premières impressions 
Évaluation :
5

The ladys that was there were very friendly and helpful.

JUSTIN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREON M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Blake S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deaonda B.  |  Expérience générale 
Évaluation :
5

Fullfield all my needs vary excellent

John B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan C.  |  Expérience générale 
Évaluation :
3

I didn't even end up using the storage. Staff was friendly but overall communication wasn't what I expected.

NANCY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy B.  |  Premières impressions 
Évaluation :
1

The manager was very unprofessional and rude. My unit end up getting mice from someone who brought them in the building for the third time. An Uhaul employee informed me that it was the third time that the building had mice.

choyce j.  |  Expérience générale 
Évaluation :
5

Had my things in storage for over 3yrs every body was nice

jeffery r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damon W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charrise f.  |  Premières impressions 
Évaluation :
4

When renting did not tell me no elevator and stairs up to unit - bad

Tim M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole S.  |  Expérience générale 
Évaluation :
2

Called 8-10 times and loop to call center. No phone call back....had to go to the office personally. See notes from staff at local and call center. Really frustrating, especially since I have been a customer for over 5 years.

RYAN R.  |  Expérience générale 
Évaluation :
1

They decided to charge me extra money after I left. This place is awful

sam p.  |  Premières impressions 
Évaluation :
5

Only comment I have is I was overcharged few weeks ago and the issue is still not resolved. Talked to several people and plan on calling again. Need immediate refund of the overcharge on miles. Richard Berning 712-830-2366 I have contacted them is why I am taking this step Will call again tonight but need this taken care of. I given it enough time already

Richard B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadina S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gunther H.  |  Expérience générale 
Évaluation :
5

Aucun

KENNESHA W.  |  Premières impressions 
Évaluation :
5

I arrived early evening from St Louis area with 25' truck and transport. Staff (especially Kobe and Bailey) were exceptional in getting my car ready to get off transport, as well final details. :)

Nadina S.  |  Premières impressions 
Évaluation :
5

Great place

Holly B.  |  Expérience générale 
Évaluation :
5

Great food, great service, I cannot say enough! Love that place!

Paul N.  |  Expérience générale 
Évaluation :
5

Great experience

William K.  |  Expérience générale 
Évaluation :
5

Very curtious and helpful

denis m.  |  Premières impressions 
Évaluation :
5

The Manager, Bailey, was great. She was very helpful in answering my questions and I appreciate her willingness to assist me with my deliveries.

Tim S.  |  Premières impressions 
Évaluation :
2

I was not satisfied with the matter in which the storage I book wasn't the one given to me. My experience with U-Haul was very unfortunate.

Emmanuel P.  |  Expérience générale 
Évaluation :
3

Regarding the lighting, halls very well lit, do believe lighting needed inside the units.

Sharon B.  |  Expérience générale 
Évaluation :
5

I had my storage almost 4 1/2 years. Never a problem with the nice people on Sout East 14th.

TASHA A.  |  Expérience générale 
Évaluation :
5

Great Customer Service!!

Rafael G.  |  Expérience générale 
Évaluation :
5

Overall great experience

tarmell l.  |  Expérience générale 
Évaluation :
3

NICE STORAGE FACILITY, CUSTOMER SERVICE WAS NICE, NEED AIR CONDITIONING IN THE ACTUAL STORAGE UNITS.

joann m.  |  Expérience générale 
Évaluation :
5

Emma provided us very good customer service. We appreciated her thoroughness and professionalism.

Mark S.  |  Premières impressions 
Évaluation :
3

The staff were not friendly about 90 % of the time. They do not work with you at all if you have problems .I spent around $3 000 in a year in all & still crappy service!

cheryl t.  |  Expérience générale 
Évaluation :
5

Made a sort of stressful day for we quite pleasant.

richard s.  |  Premières impressions 
Évaluation :
3

👍🏼

Chase E.  |  Expérience générale 
Évaluation :
2

The facility was always dirty and covered with litter. Many times the U-Haul card access door did not work, we had to wait in a long line, to ask an employee to open the access door.

bob h.  |  Expérience générale 
Évaluation :
5

It was wonderful n very helpful

Jacqueline L.  |  Premières impressions 
Évaluation :
4

The the staff member that helped me was vary helpful and kind

heidi s.  |  Expérience générale 
Évaluation :
5

Staff was friendly and helpful

ernesto e.  |  Expérience générale 
Évaluation :
4

The staff was great and storage unit was helpful in my time of need.

Stephanie C.  |  Expérience générale 
Évaluation :
3

You need to use the stairs to move your things , not very efficient , good use of the space yet bad implementing an an elevator or a ramp would be great

AHMED A.  |  Premières impressions 
Évaluation :
3

No coments but the only good thing was that craig was the best part.

Angela T.  |  Expérience générale 
Évaluation :
4

I would have liked to get in later in the day but all in all I was happy. The staff was very helpful!

traci s.  |  Expérience générale 
Évaluation :
5

Great facility !

PAVAN B.  |  Expérience générale 
Évaluation :
5

convenient to our store and easy to deal with

FRANK M.  |  Réservation 
Évaluation :
2

The customer service was good. I really don't like the storage space do to it not having any light in side of the unit and the price is high.

CASSANDRA T.  |  Réservation 
Évaluation :
5

Everything was handled quickly and professionally. Thanks for making the move stress free.

Jill T.  |  Réservation 
Évaluation :
4

I would like say thank you,kyle Trilk for his generous come and help me to moved heavy stuff, if not for him I won't be able to finished moving that day I got no help accept my mom 72 years,.

May S.  |  Expérience générale 
Évaluation :
1

I'm on autopay and got charged for a late fee. I followed the instructions from the customer service department and they are trying to charge me after I moved out. They never answer the phone. Awful.

brianna f.  |  Expérience générale 
Évaluation :
5

Friendly staff and a nice facility. Felt secure while we were there.

angie s.  |  Expérience générale 
Évaluation :
5

I would use Uhaul again for a storage unit if I had too

Kitrie S.  |  Expérience générale 
Évaluation :
5

Manager and employees very accommodating to your needs.

jamie s.  |  Expérience générale 
Évaluation :
4

This facility served my storage needs very well for about 2 years. Would definitely recommend it to a friend!

ANNIKA P.  |  Expérience générale 
Évaluation :
1

Manager Tim Hunt is rude and unprofessional. He does not return phone calls. He does not understand his own accounting system. He does not follow through with actions. F- service!

nicole w.  |  Expérience générale 
Évaluation :
4

The parking and loading/unloading situation is very unwieldy. Vehicles often have to block one another and the main exit lane was blocked by a truck. The location probably needs more parking space.

ryan C.  |  Expérience générale 
Évaluation :
4

The only reason I wouldn't is the parking- the quantity of trucks and trailors make it nearly impossible some days to park and access the storage unit. Employees perhaps should park elsewhere?

SUZANNE W.  |  Expérience générale 
Évaluation :
5

Great staff but need more people to work front counter.

Christina B.  |  Expérience générale 
Évaluation :
3

The storage unit itself was creepy, not lighted at all. We had to provide our own light. Too expensive for the outdated unit. Newer units are easy and very well lit.

ramona f.  |  Expérience générale 
Évaluation :
5

Thank you S.E. 14TH location!

Tracy X.  |  Expérience générale 
Évaluation :
4

Very convenient. Staff very friendly and helpful.

justin w.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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