Évaluations des clients U-Haul Moving & Storage of Southside
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Southside
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Robert M. le
Wasn’t sure/ clear on the return process. More clarity would be nice
Christopher A. le
the wait time to be helped was very long
Paul H. le
The day was there, from pick-up to return, I can't think of anything they could improve. A very enjoyable experience.
Michael D. le
Paul is the best recommend him for all your moving needs.
Jeffery H. le
Reservation was for 7:30am. I waited in line for 30 minutes to check in and pick up. When I returned the equipment, I told the Uhaul rep that I wanted to change the payment method. He still put charges on the other card. Again, I waited unnecessarily.
Michael L. le
Very quick and easy
Kevin G. le
I don’t know how or what you would improve. Great experience in the midst of a trying week. Thank you!
John Scott R. le
I would like to have been given some kind of proof of receipt that the trailer had been returned. I had visions of the trailer being hauled away and then being charged for a replacement.
Gary S. le
Great Job
Holly S. le
The folks at this location are extremely efficient.
Scott B. le
The Uhaul Center was fabulous. 24/7 set up and the people running it was a disaster; and I never got a call back about that. Stick with the problem solving smiling humans at this.store, and you wont go wrong.
Bernie B. le
Everything was great!
William D. le
Helpful staff. I would recommend this place
Bradley B. le
Quick service, clean vehicle, easy process! Will use them again!
Joy S. le
Very helpful and personable.
dustin h. le
reserved a 26 ft truck a week in advance. was told they didnt have the 26ft, and instead gave me a 20ft truck. turns out the truck I was given was actually a 17 ft truck. so it took twice as long to move. employees were nice but not a good experience.
Joe M. le
Very helpful the store could use a new card reader I rent there a few times a year
Amy C. le
Everything was quick and easy and the staff was nice.
Chris J. le
Everything was good.
Sheila E. le
My truck was missing equipment we paid for, at pick up. Nice people BUT when I dropped off the guy was rude and obnoxious not to me but to everyone. When he finally got to me he said he was going to take the other people about 5 before me, because He would take long w me. ALL I WAS DOING WAS DROPPING OFF A TRUCK!!!! NEVER EVER AGAIN
James E. le
They were busy Sunday morning the truck was dirty inside and trash in cargo area bugs all over the windows but The guy was very nice and helpful. but I cleaned it up before I returned it
Christopher R. le
Very friendly and helpful. They helped me get a bigger storage unit than the one I originally wanted. When they saw it had hole in the roof with water leaking in, the upgraded me to an even larger room which I still got free for the first month. I wish I didn’t have to pay the bigger price after the first month, but at least my stuff isn’t getting wet. Very nice people.
james p. le
Make sure the lights work on the equipment
Alicia D. le
Excellent customer service - very friendly
David F. le
Have rented several different times from this location service has always been excellent.
RANDAL P. le
My reservation was at a different location cross town , I should have not had to go somewhere different than my requested location. Then st first the other location couldn’t find my reservation the first guy was to intersected on his phone . Should be refunded some of charges because of this experience in Parkersburg
Jennifer R. le
Paul is wonderful with people, great customer service, prompt.
Thaddaeus A. le
Great service. Great staff !
Gary H. le
Excellent location & staff.
Debbie S. le
It needs nothing that I can think of. Paul was superb.
Richard W. le
I don't know. I got a great deal. I was treated the best experience ever. If I need to rent a truck again, I'm going to South Side U-Haul.
RANDAL B. le
The whole process was quick and easy.
Scott M. le
Awesome customer service and friendly atmosphere
Sheila C. le
Once I got my appointment set up the installation and service was great .
WILLIAM B. le
Nighttime running lights did not work. Was not a problem since 95% of trip was in daylight. I informed the delivery location about this issue. Otherwise trailer worked flawlessly. Thanks.
James F. le
Paul was great and very thorough and friendly - really appreciated his service!
Jennifer R. le
Paul is very customer service oriented and provided outstanding service! Give him a raise??.
Laurie M. le
The people was very courteous and very helpful thanks we will be using this company another time soon to move things out of storage thanks again.
James K. le
The inside of the truck van was soaking wet and there were brown fly larvae crawling everywhere. We took delivery 3.5 hours late and were behind schedule. Having to clean the van of all of the bug larvae and then wipe out all the water delayed us. We used a leaf blower to dry up the final bit s of water. If I rent again, my inspection will include a walk through of cleanliness before taking delivery.
Ronald G. le
Excellent service. Had exactly the equipment I needed and the truck was like new.
Joanne H. le
Paul was very helpful!
Jeremy W. le
They made everything convenient and easy to manage for my move.
ramona g. le
my experience with you was Wonderful Thank You
Joanna W. le
Everything went great. Paul was awesome. Had me in and out quickly. He was very nice and easy to work with.
Roger U. le
EXCELLENT
John S. le
The person who completed the initial reservation via phone seriously messed it up. I called a day before pickup to confirm the reservation and it took an hour (on hold also) to straighten it out. My name had been entered as my email address, among other problems with the reservation. After that, everything went smoothly. I advise the online pre-registration, as it saves a bunch of time at pickup.
Karen W. le
The pickup truck was very dirty on the inside--dirt on floor, seats had dog hairs.
Thomas G. le
Extremely fast! Paul rocks!!!! Thank you very much for taking the stress out of our move.
DANNY L. le
Need more staff
William S. le
Refine check in process
John G. le
The agents were professional, very friendly and personable....they made sure I had the equipment I needed and that I did not have any questions. EXCELLENT!
Jordan R. le
Paul, who is the Assistant Manager of this site, was very professional, warm, and easy-going. For what can be a stress full time for many folks (moving out and relocating), Paul was very relaxed and helpful. Due to traffic and poor weather conditions, I *barely* got the truck in on time and Paul was very understanding. Thank you for a great experience!
Donna F. le
Extremely helpful clerk on a rainy Sunday morning.
greg t. le
??
Susan M. le
Paul was knowledgeable and service was exceptional.
Garland R. le
Fast check in and faster check out, WOW!
Ben R. le
Keep up the good work! Friendly and helpful customer service. Easy access and wide selection of services. I haven't had a better U-Haul experience anywhere.
albert r. le
Everything went good no problems, everyone was nice
albert r. le
Nice polite and quick very helpful
Scott M. le
Awesome customer service
rick m. le
I called in for a last minute need for a rental van.. the guy at the phone call center was OUTSTANDING. I was only a few minutes away from the location..and when I got there ...the clerk was ready......I was in and out in just minutes. The local store clerk was OUTSTANDING. I would HIGHLY recommend U Haul...it was a perfect experience.
Tom S. le
Paul the ( U-Haul) person was able to fix the mistake that was done in Ar.
marilyn B. le
Morgan Paul Thompson was very professional, answered all our questions and made our truck rental a pleasant experience.
SHEILA S. le
Customer service is just awesome.
Robert W. le
Experience was nothing but positive
james a. le
Need to hire more help. They don’t have time to answer phones.
DANNY L. le
Need more employees
SHEILA R. le
They took money off my card and didn’t refund my money and I also paid cash they didn’t even tell me they were taking money off my card they said it was refused and I had to pay cash so I did and never return my money on my credit card,thief’s wouldn’t recommend them to anyone the guy was rude and judgmental
Sue B. le
Cab of truck was filthy. Soda dried on dash and floor. However the employee who rented us the truck was very pleasant and we did not mind dealing with him at all.
Rosa C. le
The score above should reflect Moe's Mini Warehousing. I rented my truck from Moe's Mini Warehousing. No one was there for me to pick up my truck. I was on hold with Uhaul for 20 minutes and then finally sent to another location. The blizzard drive location was wonderful.
Alma B. le
Great bunch of guys, very helpful and courteous
joyce S. le
Excellent service
Sandra B. le
Ensure the truck is clean inside. There were several dents on this vehicle and caused me to be concerned about renting in the future without purchasing full coverage. Thank goodness I did purchase the insurance this time but I have never done so before and do not intend to purchase in the future as the coverage is redundant.
Pamala M. le
The back of the truck had clumps of dried mud, so we had to sweep the back before any furniture could be loaded. But overall I was very satisfied.
Wendy G. le
make a truck with an optional lift gate.
Nakita G. le
expensive
Mark P. le
South Parkersburg/Blizzard Dr UHUAL is our go to rental, starting w/ a one way car hual trailer to seattle in 2014. Awesome shop!
jessica f. le
Nothing...great service!!
james c. le
Parkersburg wv best place I have ever rented from so helpful and friendly thanks a lot to the Parkersburg people great job
Tracy B. le
The gentleman that took care of us at the Parkersburg location was wonderful and very informative and helpful. I would recommend this location to anyone.
connie m. le
Everyone was nice and helpful, but my furniture was covered in mold when I got it out of the storage building.
DAWN C. le
The service was terrific. Mr. Thompson was thorough and gentleman .
Mary S. le
When I originally rented my unit I was told it was very secure because of the gate but that wasnt fixed for around a year. Any time I called or had to deal with staff they are rude.
Janet S. le
Went above and beyond for me and it was appreciated.
tonya h. le
The customer services even on the weekends were excellent. Thank you!
Harry M T. le
I could not ask for a better experience.
DOUGLAS B. le
Gate was not fixed and stayed unlocked. Also opened my storage with out permission.. And parts gone from my quad that was in there yard!!!
Angie S. le
Very courteous and friendly service.
Michael R. le
The attendant was courteous and very helpful! Will definitely use their services again.
MEREDITH W. le
Inventory was,safe. Evidence of rodents, should spray more often.
Paul M. le
Manager was rude and failed to train staff properly.
CHARLES R. le
great people
Harold P. le
Staff was extremely helpful. Did all they could.