Everyone with whom I came in contact was pleasant and helpful. Unit was clean and available as indicated on the website.
teresa m. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Southside
Testimonials From Recent Customers
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The new general manager was very professional and polite. It was a very good experience
SANDRA R.I reserved a box truck and was told the day before I was to pick it up that it was not available. Not a good practice.
Kendall B.Easy in and easy out! Van was easy to drive and well maintained.
Brenda B.It was all good. Guy behind counter explained everything. Helped us with all our needs. I don't know anything that needs better.
Jerry R.Helpful and accommodating to unhook trailer. easy in and out. Best UHaul experience to date.
Donald H.Trailer return very easy and personnel present and helpful. Two days later when I returned the truck, there was no one in the equipment return area. Person inside building just took keys and didn't ask questions because he was bysy with another customer. There is a problem with parking break on truck.
Dina A.The first truck they gave us had a bad smell and the A/C wasn't working. They quickly got us into a truck that they just got back. Very pleased with the replacement.
Ashley M.Everything worked out well--no damage to any items--I was worried about the heat buildup but things seem OK. A new experience for me. Definitely preferable to storing it at my house until my daughter was ready to move.
Julie Z. | Expérience généraleNothing just stay the same everything was just fine.
diana L.I placed the order and paid for this U-Haul truck with a appliance dolly for pick up at this location and to be returned at a location in Ripley, WV. When I got there I was told return would be the same location, Blizzard Dr and no appliance dolly. I was given a truck with a broken place in the back and the guy I talked to, I think Peyton Board, told me it was broken but it could be used to haul stuff. He said he gave me $50 off on the rental but I do not see anything about a discount on the receipt I was given. I also fell in that broken part in the truck 2 times.
Ivan S.I am not looking for a detailed cleaning but a good scrub of the steering wheel and all the knobs, buttons and levers would be nice. The equipment was well maintained!!
Steven S.Waited over an hour for a truck that was sitting in the lot. Truck had serious front end problems. Took the truck back after using it for 6 hours and 58 miles and they charged me another 30 on my card for who knows what. The gas was back where it was when I got the truck and it was clean. The place is very disappointing.
Mike O.Wonderful customer service, guys deserve a solid raise
John K.The only issue I had was that I was put in the wrong unit to begin with. But the staff helped me get into the correct size unit and when they mistakenly cut the lock off my unit it was immediately replaced and I was notified the same/next day.
Tara C. | Premières impressionsThe staff was helpful and friendly!!!!
Thomas J.Overall a great experience. People were friendly easy checking and quality equipment. Thank you for providing great service in this crazy world right now.
Evan T.The truck wasn't cleaned between the prior renter and myself renting it. I reserved a 26ft but was told that was only available if I went to Ravenswood and picked it up AND that I'd be charged 69 cents per mile to do it. I refused to pay approximately $60 (@ 0,69 per mile) plus the $75 In gas it'd take just to pick the truck up in addition to my rental fee and cents per mile plus the gas it takes to use it for what I need. Absolutely crazy that they'd even suggest that. Won't be renting Here again.
Sylvia S.Service was slow but three workers had left an another manager filling in. Computer internet half working .
tammy S.truck was said to have 1/4 tank of gas ran out of gas. ask for a appliance dolly had none wanted to drop off close to home was ask to return it back to orginal place. not very happy
Linda P.Had van for a week. No problems. Easy check in.
pete S.Be clear on the pricing.
Edward K.Rented a trailer, had it back in less than 24hrs and got charged for 3 days!
Rebecca T.The Truck we got had only one brake light, no turn signals and drove like it was going to break down anytime. I ask for moving blankets to be added and there was none. The back lift door would not open easy, once we got it open then it wouldn't shut, there was a cable caught that prevented it from closing. We only had 11 miles to go to unload and it took us an hour to get the door down, Tried calling the office for help and no answer. We returned the truck 3 hours after picking up and the guy said he would refund some money for the trouble, I got the email and it was still almost 94 Just for rental and 14. For INS. That was after we put 30 in gas before taking it back. Very bad experience and unhappy with how it was handled. I have bought a couple hundred dollars in boxes, tape and moving straps from this location. I can't believe they let trucks go out in this kind of condition.
Loretta L.The clerk was smug and rude. First of all I had to come to Parkersburg to get my truck when I was supposed to pick it up in Reedy, WV. I was notified one day in advance. When I did get to the truck in Parkersburg I was told the appliance dolly I requested was not available either, this made my move extremely difficult for two men. I was supposed to be discounted to $19,99 because of the inconvenience of having to come to Parkersburg and my final bill was more then I was originally quoted for pick up in Reedy, WV. I shouldn't have to pay anything. I was also charged for the dolly that I never received. So all in all, very disappointed in service and the young man that had the nerve to tell me, you can buy a dolly if you want. He's lucky I didn't smack his backwards hat off his head. Upon return also there were 6 people in line and no one in the store. Need better management for sure.
Rich H.My rep hooked up the equipment and did a safety check . He was very pleasant and professional . Parkersburg WV Blizzard Drive sets the bar for UHaul customer service . Blessings . Pastor Frank Miller âï¸
Frank M.Please put trackers on your appliance dollys…they said all of theirs had been stolen!
Melissa C.I like to be able to check prior to renting an make sure a truck is available. One thing I wish you would do is not count the overhead storage in the complete measurement. I have rented to deliver cabinets an the overhead is not something I consider necessary for Sq footage
Lorena W.The truck rented ran bad cause bad fuel milage. 1 or more rear tires out of balance causing truck to shake. The steer was so bad it was dangerous. Maybe do some maintenance on your equipment.
michael W.i was under the impression that it shouldve been like 30$ after the gas mileage and it came out to 80$ when i returned it. something about feul. which makes no sense and is ridiculous. if its because i didnt refill it before returning it then why did i pay for miles/gas in the first place.
Martina C.It is a rip-off and not with service. Over charges people
james M.Everything went well. Great customer service!
Tina O.Always great customer service. Peyton was great to work with as is all your staff
Stephan H.Everything was good, the staff was helpful and polite but the trucks could've been cleaner.
RONALD W.It would be nice if representative would go out do a walk around and maybe explain the equipment
rhonda S.S.O.
joanna E.A/C did not work and the cup holder was broken.
Ron S.Very friendly, efficient staff
Anita L.They need more space to safely move around.
David P.Everything went great ... quick and easy.
Larry K.We turned the truck in on 5/21/22 @9:45. Very busy, clerk took key and said they would take care of moving truck. The deadline to turn truck in was 5/22/22 @ 10:00. We received a receipt for an extra day. The truck was entered as turned in on 5/22/22 @ 12:30. We now have the inconvenience of returning to Uhaul to have corrected. We feel confident there are cameras at the facility to verify time of return. They should have a system to drop keys during business hours that would record date and time or just require customers to wait.
Robert N.Inspect the inside of the vehicle for cleanliness
roger W.I got there at 8:45 and 3 more customers arrived behind me. Doors opened at 9. It may help to have more than 2 employees working, especially when you first open, so that the influx of customers needing rentals can be helped in a timely manner. Peyton (I think that was his name) was professional and courteous.
Stephen F.Easy drop off service.
Robert S.I chose mobile check in, but it didn't work so I had to go inside for assistance and had to restart the process. They were unprepared for my arrival even though I had scheduled it for a week in advance. The furniture pads I ordered weren't in the truck and I had to carry them myself. The truck was parked in the middle of multiple trucks and I had to wait for them to move trucks out of the way and then had to back out without assistance.
William W.The van I rented needed windshield wash fluid and I forgot to mention that to the staff when I dropped it off.
Lori W.Came already rented a truck and. Storage unit.. while coming back to put stuff in storage realized I'd need another unit.. the kid that was working acting very irritated that he had to help me. Then I was going to rent a pickup truck, and he was so rude that I said forget about it and left
ROBERT B. | Premières impressionsOnly problem I saw is rat feces in the unit. And also how the prices kept going up. Other than those 2 things it wasn't bad.
ELIZABETH L. | Expérience généralePark lot was ice and snow and nothing was down about try to get it it was hard get to it was cover with snow and ice and they did not put down no salt out buy the unit and hard to walk on in and out of something need to be down about it
Brian C. | Expérience généraleAucun
KEVIN M. | Expérience généraleThat was my worsted experience ever with uhaul.in 10yesrs
Judy S. | Expérience généraleThey have rats in their storage and expect you to still pay to hold your belongings which is trash.
Triston F. | Expérience généraleCustomer service was awful. The Sunday staff need to be taught how to interact with customers. No one ask if we had been helped. The guy at the counter said maybe 3 word during the entire transaction. Had to ask about the free lock that was advertised online. I was charged for all the mileage, when the add on line said first 30 miles where included in fees any miles after the first 30 were 0,69 per mile. What's up with that, Uhaul?
Wendy C. | Premières impressionsI called to secure 3 storage units days before our travel date of Saturday, November 6, 2021. Spoke on Monday, November 1,2021. to Jacqui to secure 3 units. She was pleasant; however, little knowledge of how to rent units with someone in the back ground giving her direction. Received an e mail confirmation for only one unit, called again spoke to Kyle with my concern of only on confirmation on 3 units. Kyle assured me that I was "all set" for our arrival on Nov 7th. Arrived Saturday, presented my reservation number and the worker saidthat we did not have a reservation. The attendant seemed very distracted, no concentration and "out to lunch". The second attendant wasn't much better. Very disconnected and not helpful. Inside restroom just nasty. Asked if they wanted to inspect our return truck and mileage. The response was "no we don't worry about that". Storage units poor, trouble closing and getting lock on door. Uhaul truck blocking access to unit 145 .. attendants no idea how to more the company owned truck. This is very disappointing, not a good impression of folks moving into the state. Not a good representation of Uhaul very sad and management should step up and make some major changes.
Beverly C. | Premières impressionsThe guys were always nice if I needed help with anything. Never had any problem.
Sarah D. | Expérience généraleNever any room to move a vehicle through. Brush overgrown in backside and rubbed against vehicle. Storage units are in disrepair and locking mechanism are not in good working order.
Albert V. | Expérience généraleI am not sure the gentleman who helped me but he went above and beyond for me. I was so appreciative and was satisfied.
Taylor P. | Premières impressionsVery ⏩ friendly staff. The times I've used uhaul has always been a big help to me
Deborah p. | Premières impressionsThe guys working there this Sunday we’re incredibly accommodating considering difficulties on my reservation
JON T. | Premières impressionsOur unit leaked, and our possessions were covered in mold and mildew. Everything smelled and is basically a loss. Staff seemed uninterested in helping other than to tell us to make an insurance claim. Customer service was disappointing. Even if we are able to recoup and rebuy, there are things in the unit that are irreplaceable (pictures, baby book, etc.). Even a tiny bit of empathy would have gone a long way.
ABIGAIL H. | Expérience généraleEveryone in Parkersburg very nice and helpful
Anthony F. | Expérience généraleNathaniel was awesome...very helpful and knowledgeable! Helped get me in the best until for my furniture.
Anthony F. | Premières impressionsHe made it easy for us to get in there and get unloaded, putting our 2 storage units as close together as possible made it nice. We really appreciate his professionalism and helpfulness. Facility is very clean and neat. Will recommend highly!
lynn l. | Premières impressionsPrices are too high for a storage unit.. other than that great company
anthony w. | Expérience généraleI love south side uhaul, they are always friendly, very helpful and great customer service
Candy Kiss P. | Premières impressionsThe staff at the Southside facility is superior. From the moment I walked in the door and asked how I should make my move and get back to Parkersburg they had all the answers I needed. The help at Southside was so important to my overall move. Thank you guys so much and I'm glad to be storing with you.
Connie D. | Premières impressionsGreat people! Sad to go but will definitely use again!
becky h. | Expérience généraleOutstanding service, the employee was very professional and personal with my situation and help me in every way possible. This employee would be the main reason I would continue to use the uhaul service over any other.
Nathan F. | Premières impressionseasy in easy out
robert f. | Premières impressionsExcellent staff.
LISA D. | Premières impressionsGreat staff
Kody O. | Premières impressionsSo incredibly easy to take care of something that is usually a logistical pain. Everything could be done from my phone, and it was really convenient that I could access my unit and return my truck event though it was past store hours. I called an employee a couple minutes past close to ask some questions and he picked up and stayed on the line with me for probably 20 minutes just trying to help me out. Great overall. Would absolutely recommend to friends.
Jason R. | Online Move Inw
RANDALL F. | Expérience généraleThe employees were great.
TRACEY B. | Expérience généraleVery friendly and helpful staff. Clean and secure storage unit.
William R. | Expérience généraleThe location saved my opinion of u-haul. They made me feel secure and comfortable throughout the whole process, answered all my questions, and were generally a kind people.
jenna s. | Premières impressionsVery helpful and quick to help out
kimberly s. | Premières impressionsKnowing my items were stored safely was great. The manager has been awesome... friendly and helpful.
CHRISTINE S. | Expérience généraleThe staff was extremely helpful, always going the extra step during my move. The facility is very clean and well maintained.
Chasitiy S. | Expérience généraleVery quick and easy
Michael L. | Premières impressionsVery helpful and personable.
Joy S. | Premières impressionsEverything went good no problems, everyone was nice
albert r. | Premières impressionsexpensive
Nakita G. | Expérience généraleEveryone was nice and helpful, but my furniture was covered in mold when I got it out of the storage building.
connie m. | Expérience généraleThe service was terrific. Mr. Thompson was thorough and gentleman .
DAWN T. | Premières impressionsWhen I originally rented my unit I was told it was very secure because of the gate but that wasnt fixed for around a year. Any time I called or had to deal with staff they are rude.
Mary S. | Expérience généraleWent above and beyond for me and it was appreciated.
Janet S. | Premières impressionsThe customer services even on the weekends were excellent. Merci.
tonya h. | Expérience généraleI could not ask for a better experience.
Harry M T. | Expérience généraleGate was not fixed and stayed unlocked. Also opened my storage with out permission.. And parts gone from my quad that was in there yard!!!
DOUGLAS B. | Expérience généraleVery courteous and friendly service.
Angie S. | Expérience généraleThe attendant was courteous and very helpful! Will definitely use their services again.
Michael R. | RéservationInventory was,safe. Evidence of rodents, should spray more often.
MEREDITH W. | Expérience généraleManager was rude and failed to train staff properly.
Paul M. | Expérience généralegreat people
CHARLES R. | Expérience généraleStaff was extremely helpful. Did all they could.
Harold P. | Expérience générale