Customer Reviews for U-Haul Moving & Storage of Southside

2 947 évaluations

1420 Blizzard Dr   Parkersburg, WV 26101
(Across from Parkersburg South High School)

(304) 485-6220

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(304) 485-6220

1420 Blizzard Dr
Parkersburg, WV 26101
(Across from Parkersburg South High School)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

You are doing a great job at this location in Parkersburg, WV. Jesse Seagraves did a wonderful job with customer care and I experienced fast and friendly service doing business with him at your Parkersburg location. Thank You…

Erick M. 
Évaluation :
5

I can't think of anything 🤷🏼‍♀️

TAMBRA KAY L. 
Évaluation :
4

The truck would rev up to 4 almost 5 rpm's just by barely touching the brake pedal. Then you would have to just wait for it to go down before you could hit the gas or brake. Some hills I would only be able to go 40, some I could go 65. It would rev up to 4 rpm's just out of the blue. My daughter was following us and thought I was being stupid. The truck had a mind of its own.

SUSAN DIANE F. 
Évaluation :
3

Cluttered

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAREN S. 
Évaluation :
5

Wonderful experience

PATSY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA STEEGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD GREGORY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario E. 
Évaluation :
3

Equipment was satisfactory customer service was satisfactory though charged over 50 dollars more than was quoted with no notice .

LISA ANN H. 
Évaluation :
5

Sales person was polite and quick.

DOUGLAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Brent S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candice b.  |  Expérience générale 
Évaluation :
2

Customer service was awful. The Sunday staff need to be taught how to interact with customers. No one ask if we had been helped. The guy at the counter said maybe 3 word during the entire transaction. Had to ask about the free lock that was advertised online. I was charged for all the mileage, when the add on line said first 30 miles where included in fees any miles after the first 30 were 0,69 per mile. What's up with that, Uhaul?

Wendy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY WAYNE H. 
Évaluation :
5

Friendly, helpful service!!

Kathy A. 
Évaluation :
5

Everybody we worked with was friendly and professional. We will definitely be using U-Haul again.

JAMES V. 
Évaluation :
3

I wasn't sure how much gas would use so I filled gas tank before starting trip. It was 1/4 tank start of gas at pickup location. I put in 100,00 $ of gas and ended up using little of it on trip back and forth. I think it would have been fairer for client if tank were full and then after using would return with full tank. Not sure would actually use this facility in future moves.

MELINDA JO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duncan James L. 
Évaluation :
1

I called to secure 3 storage units days before our travel date of Saturday, November 6, 2021. Spoke on Monday, November 1,2021. to Jacqui to secure 3 units. She was pleasant; however, little knowledge of how to rent units with someone in the back ground giving her direction. Received an e mail confirmation for only one unit, called again spoke to Kyle with my concern of only on confirmation on 3 units. Kyle assured me that I was "all set" for our arrival on Nov 7th. Arrived Saturday, presented my reservation number and the worker saidthat we did not have a reservation. The attendant seemed very distracted, no concentration and "out to lunch". The second attendant wasn't much better. Very disconnected and not helpful. Inside restroom just nasty. Asked if they wanted to inspect our return truck and mileage. The response was "no we don't worry about that". Storage units poor, trouble closing and getting lock on door. Uhaul truck blocking access to unit 145 .. attendants no idea how to more the company owned truck. This is very disappointing, not a good impression of folks moving into the state. Not a good representation of Uhaul very sad and management should step up and make some major changes.

Beverly C.  |  Premières impressions 
Évaluation :
3

Seemed to be a bit understaffed.

Sandra L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DALLAS T. 
Évaluation :
4

The equipments are reliable and clean. The staff are very helpful and kind.

Benjie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN K. 
Évaluation :
5

I don't know what else you need to do.

ROBERT JOHNSON K. 
Évaluation :
5

The pickup was quick and easy!

ROBBIE M. 
Évaluation :
5

I had issues checking in with the app, but the staff inside helped me to get everything completed. Other than that, it was seamless.

RANDI H. 
Évaluation :
3

Kyle was kind and patient.

MELISSA MARIE H. 
Évaluation :
5

Great customer service, truck was ready as scheduled. Truck was clean and drove without any problems. Staff at this location were exceptional and friendly! We highly recommend Blizzard Drive Uhaul.

WILLIAMFRANK D. 
Évaluation :
5

Easy pick up and return, equipment was in great working condition

BILLIE JO L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY BRET L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BERLY EUGENE JR F. 
Évaluation :
1

Try getting the mileage on the truck right. Stood there for 30 min trying to get that correct. Also the truck was on the repair list. Door fell apart while using truck hurting my shoulder. Got a very small discount and told well I won't charge you the mop out fee. Acted like I didn't deserve anything

JASON J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT DOUGLAS M. 
Évaluation :
1

The store demanded the truck back even though I had paid for it and was needing it longer

ROGER DALE S. 
Évaluation :
5

I was accidentally double charged. I returned 30 minutes after the time I said I would be so system charged for 2 days. They are supposed to be refunding me for 1 day, but it has been 2 weeks and nothing yet.

VICTOR BERTRUM L. 
Évaluation :
5

Very satisfied with the experience

lisa B. 
Évaluation :
5

great help in hooking up and I was in and out with no issues

JAKIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trena C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah p.  |  Expérience générale 
Évaluation :
5

Everything from picking up to dropping off went smooth. Staff was very friendly and helpful.

HEATHER CAROL R. 
Évaluation :
5

Extremely satisfied with the level of service. Was friendly and helpful and will use this location again. Thanks

SHIRLEY KAY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
4

The guys were always nice if I needed help with anything. Never had any problem.

Sarah D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm C. 
Évaluation :
4

Go over braking/downshifting of a truck with an automatic transmission.

KENNETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL SWAIN P. 
Évaluation :
4

The pickup was great. Very pleasant experience

Dawn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE RENA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEORGE F. 
Évaluation :
4

After an initial scheduling/material problem our hitch got installed in a timely manor. We are happy with the install.

Tim C. 
Évaluation :
5

We had an all around good experience from friendly folks at the Blizzard arrive location, nice clean well appearing truck, good guys from MoversRUs to help load the heave stuff and friendly staff.

Donna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren H. 
Évaluation :
5

Staff was pleasant and truck was ready. I do wish I had asked a staff member to show me all the electronic features for playing music by bluetooth, use of the outlets, etc. An easy instructional card would be helpful. Merci!

JENNY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josie G.  |  Premières impressions 
Évaluation :
5

Rented a pickup, it fulfilled my needs.

CHARLES RAYMOND B. 
Évaluation :
5

Very nice and well maintained lot. Staff were super helpful.

Bradley W. 
Évaluation :
5

There was no dolly. Even though i asked for one online

Patricia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN J. 
Évaluation :
2

The door was off the hinges, had to be worked on to open and close. pick up process was smooth.

JEFFERY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA ANN H. 
Évaluation :
3

While the staff was very nice and helpful they did not have the equipment which I had reversed and twice confirmed.

samuel M. 
Évaluation :
3

Shorter phone wait time and trying to charge over 700 to just go from up and back to one way travel. When I was pulling the trailer I had to stop every so often to tighten the lug nuts on the back 2 wheels because they kept coming off and when I was coming home the trailer was pulling to the right.

TIMOTHY J. 
Évaluation :
2

Ensure equipment meets operating standards. A tire was not safe for travel, and took an hour and a half to secure another truck delaying our move.

TYLER M. 
Évaluation :
3

The truck ran rough. Check engine light was on. That cost more gas to run. The interior of the truck had a ripped drivers seat that pinched me as I bounced along. The truck was not mechanically sound or maintained and physically it had many deep gouges, scratches and a broken piece under the grill. Kind of embarassing to drive.

cheri R. 
Évaluation :
2

Myd all Over truck body and tires. Was given the keys and told by staff to go find the truck in a lot of several, after 10 minutes unable to locate, staff seemed annoyed we asked for help. Turns out the truck was locked inside service gate. We returned the truck with the exact gas gauge as when we picked it up yet were charged a gas fee for 18 $bucks for a supposive 4 gallons short on fuel… never again

Charles W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD J. 
Évaluation :
3

The clerks at the counter seemed to contradict one another. It didn't affect me, but was laughable.

Chett P. 
Évaluation :
5

Kyle provided quick and efficient customer service. The trailer I had reserved wasn't available, but he was able to upgrade to the next size and send me on my way.

TERESA L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHARLES D. 
Évaluation :
5

Fast and very professional!!

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHESTER G. 
Évaluation :
3

The guy that checked me out was rude, two other employees had unprofessional conversations in front of me the customer. You did not have an appliance dolly although I reserved one online. Totally ruined my moving experience considering I needed to dolly as I was moving by myself. I will go somewhere else next time.

CHRISTOPHER MIC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANYA LYNN W. 
Évaluation :
1

Never any room to move a vehicle through. Brush overgrown in backside and rubbed against vehicle. Storage units are in disrepair and locking mechanism are not in good working order.

Albert V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall K.  |  Premières impressions 
Évaluation :
3

don't have conversations with a coworker that has nothing to do with uhaul when there's a customers trying to complete their rentals. not professional

Jerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris S. 
Évaluation :
5

Keep up the great customer service.

JAMES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allexus F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YALE DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
5

I do have a couple of questions/issues. 1. I requested and paid for 2 Dolly's. Only had 1 in the truck 2. I drove the truck 16 miles and was charged 4 gallons of gas. That literally has to be the worst gas milage known to man. I like this location. Always friendly and helpful!!!

Tina P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
3

I would not recommend this location for use as a storage unit. Rented a 10 by 20 and the building is in poor condition. The roll up door does not operate properly and won't open fully. The walls are patched with multiple patches not finished. This was the only place available for rent so I had to take what I could get.

Albert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael S. 
Évaluation :
1

I reserved my rental through the u-haul app. I received a quote of 52 and some change. I was never informed that my rental was an in-town rental. My quote of 52 dollars turned into over 126 total. The app is very misleading if I was informed of the possible of being charged an extra 74 dollars on top of the initial 52. When I filled out my application on the app and received my quote of 52 dollars. I reserved the vehicle as a 24 hour rental. I was never ask how many miles or how far I would be driving. I never was informed that this was a in-town rental. I feel that i was rent a vehicle for 24 hr with no limitations on mileage. The service staff at the 1420 Blizzard Dr. Parkersburg,WV site was very rude and insulting to my wife when she picked up the vehicle. When she pick up the vehicle that is when she was going to be charged 108 upfront and the that the rental was an in-town rental and that we had a hundred mile limitation. The staff told her that she never seen a price quote of 52. I was the one reserved the rental and informed her that that was the original price that I was quote. I ended up with a total cost of 126 after returning vehicle with the proper amount of gas that your recommended on my service agreement. I was charged an additional 19 dollars for gas overages after filling the vehicle to the recommended level for return. So for a original price quote of 52 ended being 126 with no prior knowledge of this becoming this expensive. 52 original quote changed to 108 quote when vehicle picked up to a final price of over 126 dollars is unacceptable. You app is misleading your staff was rude. I will not use or recommend using U-haul service every again. Be upfront with your price give customer the information to know how much your be charged upfront. Don't suck them in with one price just to charge them on a technicality of words like in-town rental and mileage limits that I was never informed of. I would never use your app or another app for any rental company if I was going to be mislead one the total price. Be upfront and honest in your price quotes. Don't be rude and condescending to your customers. You have lost this customer for a very long time.

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
3

The truck that I rented leaked in the cab and in the box area. I had a mattress and box spring get wet and several other boxes as well. When I dropped the truck off the attendant stated he did not work for U Haul but that he would take the truck out of service to get if fixed. No offer to help with the damage goods. I am not pleased at all.

STEVEN B. 
Évaluation :
1

After I was done moving I brought the truck and EVERYTHING on it back right before they closed. The little boy working with the hickey on his neck took my keys and said he'd send me an email recipe. I check about two hours later and I had been charged 100,00 $ for a missing dolly that I returned on the truck. I called customer service to make a dispute and they said it would be 3-5 business days for them to make a decision. Very upset with this employee's overlook and the fact they didn't even call to tell me they “thought “ it was missing. Now I have 100 $tied up for a dolly I don't even have. -_-

Maegan G. 
Évaluation :
3

The drop off location wanted to charge me 750$ for not returning trailer to same pickup location. My contract was already paid for and was for oneway trip! I booked it thru uhaul site and my contract stated it was oneway trip.

DAVID WAYNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY W. 
Évaluation :
4

It was after hours when we dropped it off and only saw the outside lot.

STANLEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
4

New Manager was taking back control of the location, and works with the customer.

Albert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

I am not sure the gentleman who helped me but he went above and beyond for me. I was so appreciative and was satisfied.

Taylor P.  |  Premières impressions 
Évaluation :
5

Very ⏩ friendly staff. The times I've used uhaul has always been a big help to me

Deborah p.  |  Premières impressions 
Évaluation :
5

The guys working there this Sunday we’re incredibly accommodating considering difficulties on my reservation

JON T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph w.  |  Premières impressions 
Évaluation :
5

I love south side uhaul, they are always friendly, very helpful and great customer service

Candy Kiss P.  |  Premières impressions 
Évaluation :
5

The service was terrific. Mr. Thompson was thorough and gentleman .

DAWN T.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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