Nothing, great customer service Everytime.Andrew Steven B.
Customer Reviews for U-Haul Moving & Storage of Southside
Pour nous contacter
Parkersburg, WV 26101
(Across from Parkersburg South High School)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The door on the truck was so rusted it got stuck and we had to wait over 3 hrs for a service guy to come fix it. Lights in the back of the truck didnt work. Dash constantly beeped do to needing an oil change. Overall condition of truck was poorPaula Renee S.
They didn't take the call at south parkersburg location.call went to where ever. Waited 45 minutes to get a reservation, way too long. Everything else was good.. Thanks TerryTERRY L.
Le client n'a pas laissé de commentaire.Gordon Lee W.
Le client n'a pas laissé de commentaire.Cheryl C.
Yes I have dealt with them for years and they are excellent they are polite people and I enjoy going there for my serviceJames J.
S.O.Kenton Blanchard B.
Averge at bestFRANK R.
Very helpful man that loaded everything!Jennifer A.
Vehicle was dirty. Cans in cab and back. Dirt in back. App is atrocious! Did not work well at all.ken B.
Le client n'a pas laissé de commentaire.Linda B.
Our unit leaked, and our possessions were covered in mold and mildew. Everything smelled and is basically a loss. Staff seemed uninterested in helping other than to tell us to make an insurance claim. Customer service was disappointing. Even if we are able to recoup and rebuy, there are things in the unit that are irreplaceable (pictures, baby book, etc.). Even a tiny bit of empathy would have gone a long way.ABIGAIL H. | Expérience générale
Inside of truck wasn't the cleanest but I also understand, I definitely left it better than I received it .Randal Jay I.
Pick up is never the problem. Drop off places so far for me, (2 different places in 2 months), are nothing short of miserable. Miserable is actually a compliment. The first time, no one was there even though I called ahead. The second time, there was someone there, wasting oxygen. I'm a 71 year old man and I made the mistake of assuming that I would have at least a little help dropping off. Nope. This gives a black-eye to the uhaul organization as far as I'm concerned. Pick up is great, (that's the end where they get your money). I've got one more 900 mile trip to make soon and I'd rather carry my belongings on my back than to spend another dime at uhaul.james F.
The self check-in seemed user friendly, but was frustrating when trying to take a picture of the driver's license. The system required it to be placed a certain way, but that was never stated. It was also unclear as to whose license was needed...driver or person who reserved. Many people were renting that day, but it was very difficult to get the U-haul out from all the others. Everything was very tightly parked. Even with these minor frustrations, we would still rent again from this location.Alex P.
Le client n'a pas laissé de commentaire.joseph w. | Premières impressions
We dropped off the equipment to this location the truck we turned into this location was NOT cleaned when we picked it up. The guy we rented from was very unprofessional and rude. He would NOT do a walk around with us (he said he already did a walk round and wouldn't do another one with us). He did NOT give us a copy of our contract. We had to have it printed for us when we picked up a uhaul auto transport at another location because we were not informed until just 4 days before we were to pick up our equipment that we couldn't get the truck and trailer at the same location and we had made the reservation over a month in advance and prepaid for the equipment. Almost everyone I had to speak with at corporate was either rude or unprofessional/unwilling to help. The only people who helped me at all at uhaul were the ladies I spoke with when I dropped the equipment off and the gentleman that printed my original contract when we picked up the auto transport. I have used uhaul several times in the past but this experience was so horrible I will likely never use uhaul again. Again, this was NOT due to anything at the drop off location. This was ALL from corporate over the phone and when we picked up the truck.Arthur W.
Vehicle was dirty. We had to sweep it out before we could use it. Sand and dirt in the cargo area. Grass and dirt on passenger seat. Had to clean it off. Van seemed to be hesitating in the engine. Was swaying as we were driving. Unloaded and loaded.Julia D.
I went to pick up a 6x12 enclosed trailer in West Virginia. One of the four tires was visibly low on air. The U-Haul employee told me it was due to being parked on a gravel lot, which I knew was a load of crap. Sure enough, by the time I got it loaded several days later, the tire was low again. Tried to call and was on hold so long I finally gave up. Aired up the tire myself and stopped in Indianapolis. The U-Haul folks there replaced the tire and wheel, but it was difficult to get somebody on the phone to do it. Made it to Texas without any further issues. The folks at the Texas location were very helpful and accommodating. To be fair and honest, the manager at the West Virginia location credited me 75 $off (on a 73 015 $-day rental), because of the tire trouble. Trying to get someone to answer the phone to help you is an exercise in frustration.Brooks C.
Le client n'a pas laissé de commentaire.JAMES R.
Le client n'a pas laissé de commentaire.Mary S. | Premières impressions
I booked a 50 $guaranteed reservation for a 10ft truck. I showed up to pick up my truck and they had no truck for me!! Another lady showed up at the next counter and she also had reserved a 10ft. truck and was told that she didn't get one either. I was offered a free upgrade to a 15 ft. truck for free. Mind you...this bigger trick is going to take more gas to run. Which came out of my pocket. I was not reimbursed the â€œ50 $guaranteeâ€ for not having my reservation. I was asked to wait an hour for a 15ft truck because they did not have one even though they offered it to me. I was on a timeline and UHaul ruined my schedule. The employee took my name and number and said he'd call me when the truck came in. 2 and a half hours later... no call from Uhaul. I called and was on hold for 10 minutes when I decided to just drive over and see if they had a truck yet. I walked in, there sat 2 employees at the counter doing nothing. There on the wall behind them also hung the keys to the 15ft truck they were supposed to call me about almost 2 hours ago. They had forgotten to call me. This rental was a fiasco from start to finish.Sharon J.
I would like to commend the young man who helped me with the truck. It was a very stressful day and he handled it with the utmost professional service.wendy M.
If you really care call and talk to me about my experience with this particular Uhaul center.Darren D.
After hours drop offDON C.
Le client n'a pas laissé de commentaire.LINDA S.
The checking out online system was hard to navigate. It wouldn't accept a picture of my license, took 30 minutes off the time I expected to have the rental. It also wouldn't allow me to edit the time I had it reserved for. I would check out during business hours next time, if I ever rented again.Mary L.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.Ricky S.
Le client n'a pas laissé de commentaire.LARRY EDWIN L.
Have the truck there when it was promised and stock the truck with what was paid for.Christopher Paul D.
Le client n'a pas laissé de commentaire.Lance Matthew G.
Le client n'a pas laissé de commentaire.Jeremiah Joe H.
offer military discountJanet S.
Le client n'a pas laissé de commentaire.Matthew Todd C.
Le client n'a pas laissé de commentaire.Brian Eugene M.
Le client n'a pas laissé de commentaire.Thomas W.
Excellent service à la clientèle.Spring Lorraine F.
replacing ramp was very difficult. Did not want to go in and latch.STEPHANIE M.
Excellent customer service. Truck was clean and well maintained. Staff was knowledgeable and friendly. Prices were great.Angela T.
Le client n'a pas laissé de commentaire.douglas E.
Le client n'a pas laissé de commentaire.Samuel S.
Nothing , truck could be a little more clean , but over all the service was great !Robert William T.
Nice location and well lit. I dropped off after hours and I was impressed with this location and your app.Michael C.
Le client n'a pas laissé de commentaire.Darren H.
Le client n'a pas laissé de commentaire.LAWRENCE P.
Le client n'a pas laissé de commentaire.David A.
Fix the long hold times to talk to a representative. Other than that I was very pleased.Leroy D.
Nothing, I rent trucks quite often atleast once a month. Always from this location. They are very professional. And very attentive to any issues I have.Andrew Steven B.
Le client n'a pas laissé de commentaire.TRACY N.
Nothing, It was quick and easy to drop it. The guy came out and I was unhooked and on my way in minutes.Robin R.
Le client n'a pas laissé de commentaire.Carla R.
Reserved a pick up truck. When I went to get it there was none and had to use a van.Nicky D.
Very quick and easy drop off.MELVIN LEROY B.
More trucks and vans need to be stocked. Better tracking of vehicle schedules .Christopher Dal B.
Le client n'a pas laissé de commentaire.Jeffery Scott J.
Nothing! The staff was friendly and went out of their way to ensure I had a great experience. Their equipment is brand new (literally) or at least on the newer side. They ensured the truck was clean and smelled nice prior to me leaving.lauren H.
Ordered and payed on line, picked up 2 hours later, very helpful, we were very pleased with the serviceRoderick N.
Worker was late to open the store. He was busy making jokes to the customer in front of me. Had to be someone on time ended up being late due to it taking forever.Jeremy P.
Everyone in Parkersburg very nice and helpfulAnthony F. | Expérience générale
Le client n'a pas laissé de commentaire.Logan S.
Make reservations online less confusing.Brenda Linn M.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.Vicki J.
Le client n'a pas laissé de commentaire.Thomas G.
Outside of trailer was filthy. Inside of trailer was also filthy got all over our belongings. When transferred the belongings inside on the carpet it stained them. We spent an hour scrubbing the carpet to clean them.Brian James W.
Nathaniel is great at his job and customer service. Every time we come he makes sure everything runs as smooth as it can be. He is very polite.Korie R.
Le client n'a pas laissé de commentaire.Brian C.
Le client n'a pas laissé de commentaire.Sean A.
Nathaniel was awesome...very helpful and knowledgeable! Helped get me in the best until for my furniture.Anthony F. | Premières impressions
Le client n'a pas laissé de commentaire.BRELON H. | Expérience générale
Le client n'a pas laissé de commentaire.Jane S. | Premières impressions
Le client n'a pas laissé de commentaire.Jeff V.
Gentlemen that greeting me upon arrival was very helpful and professional.THOMAS C.
The facility and the van I rented were perfect. I scheduled an after hours pickup and that went smoothly as well. My complaint....and I have a big one....is the pricing information provided online while I was booking did NOT match the price I was asked to pay when I showed up and used my smart phone to check in. If I provide how many hours I plan to keep the vehicle and how many miles I plan to put on it, I should get a fairly accurate price quote online before booking. I didn't. Online told me approx 120 $when making the reservation, but app told me 200 $when I arrived to pickup. Customer service inside was terrible when I returned the vehicle and went inside to discuss pricing. A very young, inexperienced, in appropriate man who kept calling me sweety and asking how old I was and encouraging me to remove my mask tried to negotiate a lower price, but eventually gave up and said he would have manager call me on Monday. No one ever called. I was billed and that was that. Nothing was ever resolved at the local level. Please work on that app and try to provide more accurate pricing when booking online. Knowing I'm going the have the vehicle for 8 hours and put 325 miles on it, should give you everything you need for accurate estimate with of course the variables for gasoline, cleaning if returned dirty, etc. I don't even know why I'm asked to provide that information if it's not used in my quote while booking.Kristy W.
Thank you for all of your help!!!! We appreciate you!!!! You turned a truly bad day into a successful move!!!Stuart S.
Le client n'a pas laissé de commentaire.Jacqueline C.
Le client n'a pas laissé de commentaire.Rodney Jay M.
Le client n'a pas laissé de commentaire.RODERICK N.
Le client n'a pas laissé de commentaire.Chris H.
Le client n'a pas laissé de commentaire.Lyle F.
Le client n'a pas laissé de commentaire.Jeryl Christine M. | Expérience générale
Nothing it was greatCHRISTOPHER L.
Le client n'a pas laissé de commentaire.David F.
If you have a reservation online You still have to wait until they get back to youMike S.
Le client n'a pas laissé de commentaire.Kristi O.
Everything was great except I didn't like the fact that the engine light was on the entire time. But it all went good!Sierra R.
Le client n'a pas laissé de commentaire.Saoirsa C.
The previous renter had to have smoked a great deal. The seat cover was coming off the seat.david S.
More staff. Or at least crosstrain. The "storage" lady just sat there while the other guy had 3 customers. "She wasn't able to do ANYTHING but storage" she said. Not even ring up storage boxes for another customer.Brandon Keith A.
Was very easy transaction. ThanksBradley S.
Le client n'a pas laissé de commentaire.Heather M. | Expérience générale
Le client n'a pas laissé de commentaire.Danielle L.
The young man that helped us was helpful in explaining things when we asked. I have used UHaul at the location on several other occasions. This is where I prefer to go.regina A.
Le client n'a pas laissé de commentaire.Jeffrey R D.
Le client n'a pas laissé de commentaire.Jeff M.
The employees were all very friendly from the booking of the truck to the pick up of the truck to the drop off of the truck. It was a very easy experienceThomas Michael H.
Le client n'a pas laissé de commentaire.Mary N.
Le client n'a pas laissé de commentaire.William G.
the truck we were get we did not get became it was be hide another truck so there gave a truck and when you drove it sound like the rear end was coming out of it it click when you drove front and and you went in revvedJames W.
Le client n'a pas laissé de commentaire.terrell G.
Le client n'a pas laissé de commentaire.Larry Gene T.
Trying to contact you by phone is literally impossible, and checking in through your website is very discouraging. I'm the kind of person that wants to meet and do business face-to-face.scott K.
Le client n'a pas laissé de commentaire.Haley B.
Le client n'a pas laissé de commentaire.William D.
Le client n'a pas laissé de commentaire.Jr J.
He made it easy for us to get in there and get unloaded, putting our 2 storage units as close together as possible made it nice. We really appreciate his professionalism and helpfulness. Facility is very clean and neat. Will recommend highly!lynn l. | Premières impressions
Le client n'a pas laissé de commentaire.Katie L.
Le client n'a pas laissé de commentaire.Gloria I.
Le client n'a pas laissé de commentaire.Julia H. | Expérience générale
Le client n'a pas laissé de commentaire.John S. | Expérience générale
Prices are too high for a storage unit.. other than that great companyanthony w. | Expérience générale
Le client n'a pas laissé de commentaire.Carrie A. | Premières impressions
Le client n'a pas laissé de commentaire.Destiny H. | Premières impressions
I love south side uhaul, they are always friendly, very helpful and great customer serviceCandy Kiss P. | Premières impressions
The staff at the Southside facility is superior. From the moment I walked in the door and asked how I should make my move and get back to Parkersburg they had all the answers I needed. The help at Southside was so important to my overall move. Thank you guys so much and I'm glad to be storing with you.Connie D. | Premières impressions
Great people! Sad to go but will definitely use again!becky h. | Expérience générale
Outstanding service, the employee was very professional and personal with my situation and help me in every way possible. This employee would be the main reason I would continue to use the uhaul service over any other.Nathan F. | Premières impressions
easy in easy outrobert f. | Premières impressions
Le client n'a pas laissé de commentaire.JEFFERY W. | Expérience générale
Le client n'a pas laissé de commentaire.HOWARD T. | Premières impressions
Le client n'a pas laissé de commentaire.melissa g. | Expérience générale
Excellent staff.LISA D. | Premières impressions
Great staffKody O. | Premières impressions
Le client n'a pas laissé de commentaire.Jonathan M. | Premières impressions
So incredibly easy to take care of something that is usually a logistical pain. Everything could be done from my phone, and it was really convenient that I could access my unit and return my truck event though it was past store hours. I called an employee a couple minutes past close to ask some questions and he picked up and stayed on the line with me for probably 20 minutes just trying to help me out. Great overall. Would absolutely recommend to friends.Jason R. | Online Move In
Le client n'a pas laissé de commentaire.sally l. | Expérience générale
Le client n'a pas laissé de commentaire.john n. | Premières impressions
wRANDALL F. | Expérience générale
The employees were great.TRACEY B. | Expérience générale
Very friendly and helpful staff. Clean and secure storage unit.William R. | Expérience générale
The location saved my opinion of u-haul. They made me feel secure and comfortable throughout the whole process, answered all my questions, and were generally a kind people.jenna s. | Premières impressions
Very helpful and quick to help outkimberly s. | Premières impressions
Knowing my items were stored safely was great. The manager has been awesome... friendly and helpful.CHRISTINE S. | Expérience générale
The staff was extremely helpful, always going the extra step during my move. The facility is very clean and well maintained.Chasitiy S. | Expérience générale
Very quick and easyMichael L. | Premières impressions
Very helpful and personable.Joy S. | Premières impressions
Everything went good no problems, everyone was nicealbert r. | Premières impressions
expensiveNakita G. | Expérience générale
Everyone was nice and helpful, but my furniture was covered in mold when I got it out of the storage building.connie m. | Expérience générale
The service was terrific. Mr. Thompson was thorough and gentleman .DAWN C. | Premières impressions
When I originally rented my unit I was told it was very secure because of the gate but that wasnt fixed for around a year. Any time I called or had to deal with staff they are rude.Mary S. | Expérience générale
Went above and beyond for me and it was appreciated.Janet S. | Premières impressions
The customer services even on the weekends were excellent. Merci.tonya h. | Expérience générale
The attendant was courteous and very helpful! Will definitely use their services again.Michael R. | Réservation
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