Customer Reviews for U-Haul Moving & Storage of Spanaway

Évaluation :

5

Everyone was super helpful and nice. The manager guys was extremely nice but smelt like tacos, which was fine but made me hungry.

Évaluation :

5

Exceptional Experience !

Évaluation :

5

The best employees!!! Very helpful... Courteous respectful and outgoing.

Évaluation :

4

Bryan B was very welcoming and answered all questions. Informed me well. Made the transition go smoothly. So thanks Bryan.

Évaluation :

5

Everything was fine. No improvements.

Évaluation :

5

Everyone did a great job. They were dealing with a ton including a leaking gas tank for the client in front of me- they dealt with it quickly, without complaint or challenge. 10 out of 10 for this crew.

Évaluation :

2

The truck was dirty, the employees sad, the truck was on empty and when I put $50 in the tank to go only a few miles I was told I needed to bring it back at a quarter tank for a full refund. I wasn't satisfied with my experience but this was not typical of the location. It is normally better than this. The young person who helped me was friendly but everyone around them was probably having a bad day.

Évaluation :

1

Agreed to roadside but when called roadside for a little tow got charged big

Évaluation :

1

I have nothing against this location specifically, but really truly this entire uhaul experience was awful. It took me several hours to return the truck because every location that says they accept after hours returns have signs that say otherwise. I finally called customer service, and after being transferred several times to departments that were not staffed, I finally got a woman (who was very helpful, and basically the only bright spot) who was able to help me, but the only location that would take the truck and the trailer was almost half an hour away in a different city. Sucks after being on the road for 12 hours. Unfortunately uhaul is basically the only option that won't bankrupt you so I'll probably use them again. I guess you get what you pay for.

Évaluation :

5

The staff was so friendly and very helpful. They were quick to help us. Great experience!

Évaluation :

5

Bryan and all the staff were great. I rented a truck to move out of storage units that I had at the facility for years. My over all experience with Spanaway U-haul has been a good one. My entire (extended) family has used this facility for all our rental and storage needs for many years and will continue to do so. Thanks guys.

Évaluation :

1

The truck I rented had a hole drilled in the gas tank and it was pouring gas out as I drove. Luckily another driver alerted me to the problem and I stopped the truck. I returned the truck in exchange for another truck and the person working there told me "We won't charge you extra'" (!). The staff didn't apologize or offer any sort of discount, and made it sound like it was more of a burden for them than for me. Overall this was absolutely the worst customer service I've ever experienced with U-Haul.

Évaluation :

5

Great customer service, would highly recommend.

Évaluation :

5

Easy pick up and drop off.

Évaluation :

5

Ther front service was excellent checking in thank you. The back of the truck had a lot of grass and dirt on the bottom. It would help if it was swept out real quick, but the rest of the truck was great. Thanks again.

Évaluation :

5

They working excellent !!!

Évaluation :

4

On our return the person that was supposed to open the store, didn't show, but the manager came right away and the 2 young men that check us out, did so quickly!

Évaluation :

4

This was not my first choice for.location because it was.out of our way. But the service was.good. the cargo van drove and it was clean for the most part. The outside needed a wash. The inside was fine except the inside windshield was dirty. Overall good experience.

Évaluation :

5

Keep up the great customer service

Évaluation :

5

Thank you David.

Évaluation :

5

I've rented from this uhaul many times and I've never had a bad experience. Everyone is friendly and helpful.

Évaluation :

5

Great service fast & excellent experience with customer service!

Évaluation :

5

Great customer service!

Évaluation :

4

I tried calling in to ask if I had to drop off at another location but no one ever picked up and the hold your call got back to me an hour and a half after. I already made the drive and dropped the trailer off by the time they called.

Évaluation :

5

Staff was welcoming and helpful

Évaluation :

5

The employees at the location were helpful and professional.

Évaluation :

4

A power outage prevented one of the sliding doors to open, so we were delayed slightly bringing our items into storage.Nevertheless, it is a well maintained facility.Thank you for the move in special!

Évaluation :

1

Horrible service does not guarantee reservations

Évaluation :

5

Prompt & professional. I always use this facility as I can count on same good service.

Évaluation :

5

Aucun

Évaluation :

3

I typically have a good experience when renting from this location. This rental, however, had a glitch during my equipment return. I returned my equipment 17 hours earlier than required on my rental agreement. Return agent asked if electronic receipt was ok, and I agreed. Approximately an hour after my originally requested return time (the following morning) I received a call from the U-Haul representative asking when I planned to return the trailer. I explained I had returned equipment the previous evening. She responded, "Ok, I will go check for the trailer in the yard." Why not complete a physical check before calling the customer?

Évaluation :

5

Awesome staff that was friendly and quick

Évaluation :

1

Window was extremely dirty from Arizona, staff at return exceptionally rude I needed the vehicle longer than expected and refused for a new reservation, U-Haul sucks ass

Évaluation :

4

Very friendly. I don't think you need to improve on anything at this location.

Évaluation :

5

The staff at the U-haul office were nice and.and professional. We wanted to rent a small truck, but all of their trucks was being repaired from vandalism.

Évaluation :

4

Someone needs to update the equipment requirement for a tow dolly. When I showed up with a 1-7/8" ball I had to buy a 2" from the location. The web site says 1-7/8" or 2" ball.

Évaluation :

5

Staff was very helpful and involved with my customer experience.

Évaluation :

5

great customer service!

Évaluation :

5

Nothing, they were both amazing and made the process fast.

Évaluation :

4

Parking is pretty tough

Évaluation :

4

During the summer I have used this location twice. I am always able to get clean equipment which works. However, customer service has been variable. There are many young kids that work here. This means sometimes they are just plain goofy or sometimes they are just trying to be personable but come of flat. I think the issue is training and supervision. You can get teenagers to do the work but is important to have a respected supervisor who will work beside them to train them up. I think they all have great potential with guidance and supervision. Just because someone has worked there a long time and knows how to do stuff does not make them a good supervisor. I was going to rent a storage space but there was stairs to climb. It was not many but I am not lifting furniture up steps. During that same time I ordered many supplies for my move but none of them transferred over. It was a mess. Finally, I have also used your service to hire people to help me move. The service was fine and the workers from Trusted did what they were paid to do. They worked hard and did all the work in the time they were slated to. I would recommend them to my friends and I would use there service again.

Évaluation :

5

Love it

Évaluation :

5

Everyone was very helpful, and made the process quick and easy

Évaluation :

5

Amelia was so knowledgeable, helpful and friendly. She made the overall experience even better! Merci.

Évaluation :

5

Brian has went WAY above and beyond to provide the highest level of customer service. He was professional, courteous, and always kept me up to date on the process while I waited. I can't say enough wonder things about Brian and what an asset he is to the Spanaway U-Haul location. I even had my Telluride to the dealership recently and asked them just to check on the installation work for a second opinion and the Certified KIA tech said, "Whoever did this work, did an excellent job!".

Évaluation :

5

Manager was excellent. I had a problem with manager at 6th Ave location so I cancelled and headed over here to be greeted with smiles and they had me set up in minutes and on my way.

Évaluation :

5

The customer service was wonderful. This U Haul facility made moving a lot less stressful.

Évaluation :

5

The two young men that were working when I came in at 2 pm were great. They were friendly, very helpful and answered the questions I had. I was impressed with the customer service I received.

Évaluation :

5

One tire worn just above wear bar indicator, wore out to bar. Upon return Uhaul tec made note to replace.

Évaluation :

5

Excellent service!

Évaluation :

5

Staff was friendly and accommodating. I listened to them handle a rude and aggressive customer with class and poise. Very impressed.

Évaluation :

5

Employees were nice and helpful

Évaluation :

5

Nothing, the experience has always been smooth each time I've gone.

Évaluation :

4

Very well stocked location.

Évaluation :

5

Outstanding service

Évaluation :

5

Great customer service and everything worked fine. The only issue is being able to get a hold of somebody which I know is not something they can control cuz it just sends us to customer service but other than that they were great and I would recommend them to other people thank you.

Évaluation :

3

Have the persons at drop off be as good as when I picked it up. When I picked it up, the gentleman that helped me was exceptional. When I dropped it off, it was as if I was an inconvenience and told to go park the trailer myself, and find a place for it.

Évaluation :

1

Set up a reservation online to rent a cargo van and came in to get it. Rep. Donisha Hindman explained that since I only use debit cards even though they have a Visa logo, I would be unable to rent one due to U-Haul policy. I have rented cargo vans before at this location with the same card and never encountered this issue. Granted, U-Haul's policy could have changed since the last time that I rented but I doubt it. My wife made a comment in a normal tone of voice about the change in policy and how off putting it was a customer and Ms. hindman's response was snarky and rude. Ms. Hindman led me outside to show me what she COULD rent me all the while saying to herself and anyone that was in listening range - meaning me - that she didnt want to hear complaints about policy from customers. We understand that Ms. Hindman does not set the policy and that she has to abide by it for her job but she does not get to be rude to the customer about it. My contract states that I rented the truck from Thursday morning at what ever time I rented it and was to return it Monday, June 26 by 7 am. I have a full time job in another city that I have to be at, at 8 am. so I brought the truck to the shop and dropped it off Sunday night, dropping the keys in the locker thing. I personally came in at 7am today, Monday, June 26 to get my final close out bill and was told by the clerk that I could not get it because he had other things to do. Let me say that again.....a customer is in the shop and the clerk is saying that he could not help me because he had other things to do and that he will get around to it. I would love to tell you his name, but can't because he did not have a name tag on. He had reddish hair and a full beard. When I dropped off the truck Sunday evening and placed the keys in the locker, there was a sign that said that the truck remained in my name and my responsibility until the shop opened in the morning. When I was leaving the shop, after having been told that I was not important enough as a customer to be serviced right then and that he would GET AROUND TO IT, he casually mentioned that he would have to add on a $20 charge because it was a convenience to drop the truck off and use the locker. IM SORRY? A CONVIENCE? My contract states that the truck is mine until 7 am today, the truck and the keys were there at 7am, I was there at 7am. When I finally received the bill about an hour later via email, granted the $20 was not on the bill but to be told that I was facing a new and unexpected fee was a slap in the face. Every year there is a local Comic-Con in the area, and I have always used U-Haul and rented from this location in the past but I will no longer be returning - there are plenty of other truck rental places out there that do not have this level of customer disrespect and nickel and dime-ing. EVEN IF I HAVE TO GO OUT OF MY WAY to use them.

Évaluation :

5

Very friendly service with super duper attitude. Appreciated

Évaluation :

5

Great customer service from the drop off location. Right away they took the trailer to shop bay & started to drill out rivets holding left tail light onto trailer to install a new functioning unit.

Évaluation :

3

get some new trucks and have them clean inside after each use

Évaluation :

3

The person who helped me (blonde, slightly long hair) was nice and professional but the person who was helping the elderly customer next to me was very rude and impatient with him, not sure of names, tall skinny young man with dark short hair, just wanted to bring it to your attention

Évaluation :

5

The car trailer should have a trailer brake it jerks every time you stop and go. With the weight of a car on the trailer it takes a toll on the towing system

Évaluation :

5

I rented a truck rom this location.. the truck was empty the gentleman told me to make the drop off location new I had picked it up empty.. nothing was said about taken a pic. It was very inconvenient to have to run and put gas in the truck right off the bat. Hopefully some one will reach out to this location and verify with the gentleman that rented me the truck.

Évaluation :

5

Stick a couple pads in the cargo vans!

Évaluation :

2

There were multiple employees. They were helpful and friendly. One employee named Danisha was not. She was being rude to other clients. When I asked her to be nicer, she got more inconsiderate, then left me. She told other employees, loudly. Very unprofessional. There was more with this, I just don't want to keep typing.

Évaluation :

5

Thanks for the great help

Évaluation :

4

Everything in the end was good there where bumps in the beginning where I was being charged for two units due to a employees mess up nd didn’t get reimbursement which later I learned was a scam never seen the employee again and everything from there was good.

Évaluation :

2

Storage units are not very tall, and the storage unit at this location is not even secure. The locking set up is really poor, I don't think that the lock I put on it is even gonna help secure my belongings. The facility is poorly maintained and needs to be remodeled or completely redone. The price for the storage unit for 10x10 unit is not worth it or risking my belongings being stolen in that location. I will be looking for a different storage unit elsewhere, and move to a better storage unit for the same price.

Évaluation :

5

Staff was super helpful and extremely nice and knowledgeable. Would highly recommend them

Évaluation :

3

I just move out march 31 2023 just asking if their is any discount or re imburse for the remaining manager said no so no consideration at all for the remaining days that we are not using the storage we paid the storage on march 22 2023 taking iut right away to our account i hope in the future you can give consideration to people espicially we used this storage for 4 years now the storage we came from is now empty its vacant then you can charge full amounth to the nex custumer this is not fair for the people like us living paycheck to paycheck i hope this policy of yours will change in the future coz youre not in our situation let say will reverse the situation you are in my foot what is your comment but anyway thank you for the 4 years we used the storage in your company i hope someday you have a good heart and consideration for your customer

Évaluation :

5

Aucun

Évaluation :

5

I had an overall great experience working with the Spanaway location! Thank you so much you guys!!

Évaluation :

4

Poor lighting in storage

Évaluation :

3

Was hoping for a unit not requiring stairs.. It made the move in process harder than it should've been

Évaluation :

5

Staff was extremely helpful and knowledgeable as well as nice as could be. Couldn't have. Asked for mor accommodating people. Great experience

Évaluation :

1

Worker complained that he wasn't getting any money on the renting of the storage unit because of the free month. He went on to say that the next person that comes in to use a Free Month he was going to tell them to go somewhere else. I had already called and set up the rental unit through the main U haul number so it should not have come up as a surprise. This was especially hard to listen to because this move was emotional.

Évaluation :

5

Staff at pick up was less than desirable service. However drop off and storage rental the staff was wonderful. David was very helpful.

Évaluation :

5

Staff is very professional

Évaluation :

4

The staff was very polite and helpful it was good to have a staff that's willing to work with you

Évaluation :

4

Only down fall was that for a 5x7 cost me $80 that should have only cost $50-$60 at the most. Since the storage size I had was the size of a walk in closet!

Évaluation :

5

Sorry, I had to close out my storage location, due to no job, I was no longer able to afford to pay for my storage unit. Very sad. Thank you for great service throughout the years! Lupe

Évaluation :

2

Was charged for misplaced key card yet can't have 2nd for other authorized user on account?

Évaluation :

4

The staff member I was dealing with was very helpful and she showed me everything and helped me she went above and beyond to help me thank you so much. I would recommend the U-Haul place to everybody that needs to have a place to store there stuff and to turn in or use there equipment .thank you so very much for making this a lot easier and stress free as it was stress for me to do .

Évaluation :

1

Because I was billed continually after I gave notice of my move.then more charges were added on. Even after I informed them that I had moved because I lost my job and had no income to pay anymore than the last month I paid.

Évaluation :

3

My reservation was for a first floor and my unit is on the second floor, so I wasn't pleased with that, everything else was fine.

Évaluation :

5

The staff were very attentive to all my needs.

Évaluation :

5

Everybody was very helpful and easy to talk to.The Uhaul team at this location took the stress out our moving adventure.Thank you to the Spanaway team!

Évaluation :

5

Best customer service I have had in several years!!! All the staff made you feel like a friend!!! They seriously went out of there way for me!!! People that work here should get major respect for being so nice and friendly!!! I honestly do NOT see friendly customer oriented humble people like this very often!!! I appreciate and respect the people at this uhaul facility!!! I would recommend you amazing people any day!!!

Évaluation :

5

Friendly and clean and convenient. Thanks

Évaluation :

5

Cold need heat when waiting inside. Winter is here turn off the A/C. Your staff look like popsicle sticks. I would hate to be working there and freezing to death for the whole shift, but other than that a great service.

Évaluation :

5

The customer service was super friendly and helpful! They helped secure my dolly for me without asking too!

Évaluation :

2

When I first walked in the younger lady was quite rude when I said "Hey! I have a reservation for a unit..." She just said hi... and turned to the other worker (who was actually very nice) and asked her if there was a reservation. I eventually got my unit, paying 99,95 a month is also quite ridiculous for such a tiny unit.

Évaluation :

5

The lady in the office was very nice and helpful!!

Évaluation :

5

I had a great experience, everything was explained clearly and the staff was friendly and acknowledged who ever was waiting in line

Évaluation :

5

Jenny S. the GM went above and beyond to accommodate my rental needs. We even had a good laugh together. For how busy and hectic it can get at the store, the staff remains friendly and accommodating.

Évaluation :

5

Counter person was very helpful and knew her profession very well.It was easy and close to our house.She made our moving stress melt away!Thank you Spanaway!

Évaluation :

5

Absolutely nice storage room. Thank you.....

Évaluation :

1

On the due date for my payment for storage I painted in the morning secured another storage area and went to get a refund for the storage that I had at U-Haul and was told that they could not would not give me a refund it hadn't even been 2 hours since I paid the thing and they wouldn't give me my money back so ended up stealing $250 from me I will never recommend U-Haul to anyone you are thieves.

Évaluation :

2

Not secured enough lots of homeless people around. Also hours are not accommodating

Évaluation :

3

I wish I had access to my storage past 7pm.

Évaluation :

5

Very friendly staff, made me smile moving was a lot easier 😊

Évaluation :

5

Clean facility and very friendly staff! I enjoyed doing business at this store location!

Évaluation :

5

Thanks to the mngr and the purple hair guy, you guys are amazing keep up the good work!

Évaluation :

5

Staff was friendly and had phenomenal customer service skills, they all deserve a raise. Absolutely amazing.

Évaluation :

4

Overall the experience was good. Several times doors were not unlocked so you had to go to the office to have them unlock the big double doors. When you did have to go to the office the lines were slow because there was not enough people working. The staff was ALWAYS friendly and helpful. Which is why I would use that facility again.

Évaluation :

5

Y'all the shi thank you again

Évaluation :

5

The Clerk was very friendly and helpful. It took me less than 30mins to access my unit and begin transferring my goods into my storage cubicle. I am very satisfied on how Uhual stream lined the paperwork when you reserve your unit online. Be prepared and have all your stuff ready. You should have no issues with service.

Évaluation :

2

The unit sizes are false advertisement. The unit I got says for 3 bd home my mother is in a 2 bd apartment and still will not fit everything. They did not disclose that we can enter the unit after office hrs until everything was said and done.

Évaluation :

5

Excellent customer service

Évaluation :

5

Good place

Évaluation :

3

I left my storage because I had to break it

Évaluation :

5

The young gentleman who helped me get a larger storage room on Thanksgiving was so friendly, funny and helpful. He was overv6 ft tall, but walked into my new room and checked all the walls for nails, even though he had to duck down. U haul is highly recommended by me

Évaluation :

1

I communicated with them several times over my unit, billing, removal of items, and when the unit would be returned only to be questioned several times and find my access revoked in the middle of a billing period that they tried to authorize a charge for without permission. Currently telling everyone i know NOT to work with this company.

Évaluation :

5

it works perfect to store my sister stuff

Évaluation :

5

Personnel amical.

Évaluation :

3

N.D.

Évaluation :

1

Service was horrible. A manager should never give quotes/prices to anyone if she is not sure about the prices. I felt lied to, disrespected, and threatened by her Customer Service actions telling me that the price is the price and if I didn't want it that she could just cancel my contract. No professionalism. No integrity. She also did not apologize for her actions of the prices she offered me or for giving me the wrong price. False advertisement. Defrauding a disable person. Manager states $74.95. At ring up charges $99,95 when she was specifically asked for a space down stairs to accommodate disability. No follow up from other managers to address and fix concerns. Every person you try to get help from is rude or is not willing to go above and beyond to retain customer satisfaction. No follow up from corporate office.

Évaluation :

3

Your online service leaves much to be desired. It showed no credit for the initial payment that I made. It showed an increase in the amount that was decided upon. So I really don't know what I owe at this point which makes me upset. Since the way I work leaves me with the online service to use this really hinders me being able to use your facility.

Évaluation :

3

.

Évaluation :

2

I payed and rented on line,a storage unit. I was unable to get into bldg. Not anything but an inconvience all in all.I had to walk back to the office 3 times ,Their were no locks as directed,their are rat traps in the unit itself(gross) and storage room is absolutely filthy. I am quite disturbed and much disappointed.And the hours which were listed were completely the opposite as is posted. You guys Suck!!!!!

Évaluation :

1

There was a brand new employee there when I moved my stuff in. It was 3 minutes to 7pm and I had a lot of stuff left to move. He comes up to me and says in a condescending tone "this place closes in 3 minutes, you need to wrap this up." I told him that I thought the access was 24/7 and he replied that it's not anymore because people were caught living in their units. I'm upset that he talked to me the way he did and also because this place is advertised as open 24/7. That new employee also paints his nails white and has an ugly haircut.

Évaluation :

5

I had no issues at this facility. Thunbs up!

Évaluation :

5

Very nice people. I was surprised my unit was inside though.. on line it said drive up and we had very heavy stuff so almost had to change just due to that, but made it work.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :