Customer Reviews for U-Haul Moving & Storage of Spanaway

4 579 évaluations

15315 Pacific Ave S   Tacoma, WA 98444
(By Golf Course Limited Parking)

(253) 535-1650

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(253) 535-1650

15315 Pacific Ave S
Tacoma, WA 98444
(By Golf Course Limited Parking)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Personnel amical.

clara r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey F. 
Évaluation :
1

Way too expensive!

Celena Jade B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA P. 
Évaluation :
5

nothing

LESTER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD A. 
Évaluation :
1

If they lived in the area, however we live in Gig Harbor, WA, the address of this location says Tacoma snd it was truly in Spanaway, over 45 minutes away for pick up and drop off. This takes 2 hours away from our contract.

KENT DOUGLAS D. 
Évaluation :
5

The location is perfect. Customer service I rec'd at the store was top notch (that kid needs a raise!) even though the condition of the Van was not. I was told the van had 1/4 gas. It did not. It was on E with the gas light on. I drove to the gas station to put gas in it and was immediately cussed out by a woman who cut in front of me when I pulled in. I decided to go to another station (less than 100 yards away). When I pulled out to the street, the van died and I was stuck. I tried to call the Uhaul office and I was put into this horrible call center phone line, press 1 for this press 2 for that. I couldn't get through without a 3 min wait to the office. I then called my mom, who tried to bring me gas however there was no hose in our can to be able to pour the gas without spilling it. Enough got into the tank I could turn the van over when starting and move the van into the parking lot of the grocery store. When I tried to turn it back over it died. While this was happening I was also on chat with roadside assistance. Mind you- I picked up the van at 1:30 pm. I am still sitting waiting for gas in the parking lot at 3:00 pm. I have to take the van back by 6:30 pm and I haven't even done what I originally got the van for. Roadside assistance said they got someone to bring me 3 gal. of gas but it would be 120 min wait time. Again, I have to take the van back by 6:30 pm, I haven't gotten anything done I needed to and I am still waiting for gas. The best friend brought me 2 gal of gas to get me to the gas station. I end up putting 36,00 $ dollars in not including the 5 $my friend paid for. I did end up speaking to the office at the store I checked in at and although the young man who was helping me was very very nice and tried his best to accommodate me, they left me hanging like it was my fault I ran out of gas. As if I should have brought a gas can and put gas in it when I first got into it. I ended up paying full price for the van rental and I even brought the vehicle back before 6 pm. I just didn't want to deal with it any longer. It was the worst experience I've had to deal with in a long time. I was embarrassed, mortified being stuck in the middle of the street with my hazards on. No help from anyone randomly or from Uhaul. I was stuck in the road for 1,5 hours before I got to the parking lot. Can't get through with the phone number provided. Roadside assistance text was rude asking me what my issue was. Um, I'm in the middle of the street in YOUR VAN WHICH DID NOT HAVE ANY GAS IN IT, and you're asking me what my issue is??? Wow. Unacceptable.

BRANDI I. 
Évaluation :
5

My reservation got changed from my original pick up location due to a shortage of trucks, but the manager was able to accommodate us with an upgrade truck size and mileage. Very good customer service and willingness to problem solve to get the best solutions that fit the customer's needs.

ZAHRA A. 
Évaluation :
5

The person that helped me I give 5 1/2 stars to keep up the good work

Stephen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverley R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dempsey W. 
Évaluation :
2

I had a reservation for a truck and it didn't get returned in time they gave me a smaller truck and I was soposed to get 50 dollar off because of the guarantee and didn't happen. I will be calling and getting this resolved.

MICHAEL V. 
Évaluation :
3

N.D.

MAKERITA N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA D. 
Évaluation :
3

Better cleaning of trucks

ERIN A. 
Évaluation :
1

I was called the day prior to my reservation, and told that I would need to go to a different location. The lady on the phone told me that it was only 6,8 miles from the original location that I had selected. I asked her if I could get a credit for the additional miles that I would have to drive since it was out of the way, to which she said “NO” and that I could either just take the rental or not. When you are on a budget and being charged by the mile, I think that the least you could do is offer a credit of some sorts, instead of charging me an additional 20 $+ dollars for mileage that I would have never driven. Thanks for offering to take care of your customers U-Haul. NOT!!! Saddest thing is that this review will not get any attention from Sr. Management. ðŸ'ŽðŸ»

NATHAN B. 
Évaluation :
5

The customer service was very good. Will use them again.

DEVRIN E. 
Évaluation :
5

Easy check in, and friendly service had me in and out with the rental. The return was as easy as it gets!

Andrew T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE W. 
Évaluation :
4

There is not very much parking at this location and I was not sure which entrance to use to pick up a rental. Better signage for people that are not familiar with this part of Spanaway will help with the pickup and return of equipment.

Nathan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANETTE ESTELLE C. 
Évaluation :
2

Hire people that are more professional, knowledgeable and courteous. If your location has security issues, HIRE SECURITY.

DEANNA LEE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

The gentleman that helped us was very helpful and friendly. Will continue to use these guys!

SCOTTIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY LYNN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L.  |  Expérience générale 
Évaluation :
1

Check the trucks before each rental, so customers are stranded with a truck that is broken down. Driving a truck that could have literally blown up due to a gas leak that no one bothered to check.

YOLONDA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

anthony s.  |  Expérience générale 
Évaluation :
3

The whole process of renting and returning a truck was the absolute worst because the original location canceled my reservation on the day of my move and the location I had to drive to which took me an hour out of my way on moving day was very inconvenient and I was not allowed to return the truck at my originally scheduled location. The only thing I appreciate about this experience was the woman who helped me find the new reservation. She was working at the Earnest K Brazil St location and she went above and beyond to be helpful. Much more so than the people who work the phone reservation system who were completely rude and unprofessional on the phone. I will not rent with Uhaul again.

JESSICA Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
5

The experience here was great! The staff is friendly and helpful!! Both storage and trailer were clean and maintained. Great box prices as well.

BRANDON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VITALIY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dickie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DELAINA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA C. 
Évaluation :
1

Service was horrible. A manager should never give quotes/prices to anyone if she is not sure about the prices. I felt lied to, disrespected, and threatened by her Customer Service actions telling me that the price is the price and if I didn't want it that she could just cancel my contract. No professionalism. No integrity. She also did not apologize for her actions of the prices she offered me or for giving me the wrong price. False advertisement. Defrauding a disable person. Manager states 74,95 $. At ring up charges 99,95 $ when she was specifically asked for a space down stairs to accommodate disability. No follow up from other managers to address and fix concerns. Every person you try to get help from is rude or is not willing to go above and beyond to retain customer satisfaction. No follow up from corporate office.

eluymae s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTINE ELISE P. 
Évaluation :
4

Personnel were very helpful with offloading and getting the truck and trailer returned. They were understanding about my complaints on the lack of maintenance with the vehicle when I received it.

Kyle B. 
Évaluation :
5

Very good

JIAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
3

Do not schedule a pick up for the exact same time as the return is due. If the person returning is late it pushes back the pick ups entire schedule . Also if someone has an alert on their account let them know that as they are scheduling and not at pickup. Did not receive scheduled equipment

Julie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley S. 
Évaluation :
3

Your online service leaves much to be desired. It showed no credit for the initial payment that I made. It showed an increase in the amount that was decided upon. So I really don't know what I owe at this point which makes me upset. Since the way I work leaves me with the online service to use this really hinders me being able to use your facility.

KATHERINE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY JAMES H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Calista P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAFIANI MODPAE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VLADIMIR P. 
Évaluation :
1

Rep did not know the gas mileage for U-Hauls charging for gas waited for hour to be seen due to customer issue which had nothing to do with me also bathrooms filthy no toilet paper no hand towels blower not working

Freddie H. 
Évaluation :
3

.

David R.  |  Expérience générale 
Évaluation :
3

Vehicle shook violently while driving, clerk had no empathy and barely listened.

MARTHA D. 
Évaluation :
2

I payed and rented on line,a storage unit. I was unable to get into bldg. Not anything but an inconvience all in all.I had to walk back to the office 3 times ,Their were no locks as directed,their are rat traps in the unit itself(gross) and storage room is absolutely filthy. I am quite disturbed and much disappointed.And the hours which were listed were completely the opposite as is posted. You guys Suck!!!!!

Carli S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE Q. 
Évaluation :
4

Signs for where to go when dropping off were confusing. Especially when not coming from the direction that the signs were facing

KYLEE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
1

I was told the 15ft was unavailable which I had reserved over a month in advanced so was then told only the 10 ft would be available and that was sufficient for a 2 bedroom. I got to pick up the truck which it clearly states on signage at the checkout area a 10 ft is meant for studios to 1 bedroom and the truck was unsurprisingly extremely too small. I moved across the state (atleast a 5 hour drive one way) and am now forced to pay to rent a trailer and miss work in order to drive back to Tacoma yo pick up the remainder of my items and drive an additional 5 plus hours back. This has been a difficult process and I do not wish to use your services in the future.

KIMBERLY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey E. 
Évaluation :
5

Customer Service from Dylan Kirk and the older gentleman were both exceptional. They were able to fix my ball/hitch since it was installed wrong. And we're very friendly during trailer hook-up.

CHUL A. 
Évaluation :
5

My interaction with the Team members was awesome

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERYL L. 
Évaluation :
5

Very professional and friendly!!

KARLTON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID CHARLES D. 
Évaluation :
5

Great service very helpful

PATRICIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN K. 
Évaluation :
2

Was our first experience with the app. The app was to complicated and it was the first time we had to deal with that. And will never go there again because it was a waste of time.

JAMES K. 
Évaluation :
1

The employees were incompetent and had no sense of urgency or customer service. I completed the online “express” check-in process and waited for more than 20 mins to be helped. 2 employees were working in the office. 1 didn't know how to rent equipment to a customer in front of me and the employee literally sat at his computer, doing nothing while he waited for someone else to come from the back. The employee who came from the back seemed to have no issue renting the equipment to the customer. During the time the male employee was sitting there doing literally nothing, I asked if I needed to wait if I had completed the online check in. He and the other employee rudely asked if I had a key number and if not I had to wait. I did not have a key number but when it was my turn, all of the info they needed was already on the system so it seemed that I had done everything I was supposed to do to avoid this time suck. The female employee was operating in slow motion. It was unbelievable.

Miranda H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Crystal C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

Service was excellent

BELINDA GAY J. 
Évaluation :
5

The new staff is friendly, efficient and a real pleasure to work with Joey, Dylan, and I forgot the females name

BOBBY M. 
Évaluation :
1

There was a brand new employee there when I moved my stuff in. It was 3 minutes to 7pm and I had a lot of stuff left to move. He comes up to me and says in a condescending tone "this place closes in 3 minutes, you need to wrap this up." I told him that I thought the access was 24/7 and he replied that it's not anymore because people were caught living in their units. I'm upset that he talked to me the way he did and also because this place is advertised as open 24/7. That new employee also paints his nails white and has an ugly haircut.

Justin D.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff.

THERESA D. 
Évaluation :
4

Staff was very friendly and helpful.

Brian B. 
Évaluation :
3

The truck wasn't clean. We had to clean it ourselves as there was wet coffee spilled in the cup holders and food on the floor.

SARAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven k.  |  Expérience générale 
Évaluation :
1

Our reservations were for a van. When we came in at the selected time no van was available. We then had to rent the 10' truck. We were told due to inconvenience we would be charged 99 cents per mile instead of the 1,09 $. We were absolutely lied to. When we picked up the truck I had to deal with several people trying to explain things at the same time, just confusing in itself. Then the truck had dings on the side that we were almost held responsible for. I have never been told something and then completely lied to. There is no customer service. I will not rent from here in the future due to being told one thing and then being lied to.

DONA E. 
Évaluation :
4

Great service.. thanks for all the hard work

BRYANT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON B. 
Évaluation :
5

Customer service was quick and efficient

Patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tesha K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOLA F. 
Évaluation :
5

Representative knew exactly what hitch I needed for my car. The price and installation was very reasonable. I highly recommend this organization if you are looking for a hitch for your car or truck.

Jeff K. 
Évaluation :
5

I had no issues at this facility. Thunbs up!

Sarai F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
5

Not charging per mile make it unlimited and put your deals in more of a better bundle

THEODORE JAMES W. 
Évaluation :
5

SO OVERPRICED I CANT BELIEVE I PAID THAT MUCH the check in/checkout process was also way too long but other than that no complaints

Autumn M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELLIOT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNICE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON F. 
Évaluation :
4

Offer steps for short customers to get in and out of trucks.

Doris H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VYVIAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GANGA SAGAR T. 
Évaluation :
4

After making a reservation in advance I should be able to be told yes or no to availability and location

SUSAN B. 
Évaluation :
5

Very nice people. I was surprised my unit was inside though.. on line it said drive up and we had very heavy stuff so almost had to change just due to that, but made it work.

Denise W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim H.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Betty B.  |  Premières impressions 
Évaluation :
1

Reached out but never got any answers or help to resolve the issue I'm having with accessing my new storage unit I paid for thru online move in. Reached out for 2 days, now going on third day. We'll see if I get anywhere?? I need to use my unit asap since I'm time sensitive and have no desired room to hold all belongings. Thought this would be an easy process and would've been helped by now, quite disappointing.

Angela M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesseluis F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilian B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa R.  |  Premières impressions 
Évaluation :
3

Staff shortage. Lots of customers but not enough helpers.

Tera H.  |  Premières impressions 
Évaluation :
5

It was a great experience!

MICHEAL M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candle k.  |  Premières impressions 
Évaluation :
5

Thanks for letting me store my stuff there and rent a truck. Great experience. Thanks for letting me get the bigger unit. That was a great help.

Charles A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marie m.  |  Expérience générale 
Évaluation :
3

There was some debris on the floor and outside the unit in the hall including a broken lock on the floor right outside the unit. There is also a rodent bait station which I guess I should assume Uhaul put that there and I should leave it there. An explanation would be helpful though. It is also a disposable one so I dunno if it's empty and should be thrown out. The Uhaul video explaining that the passcode is for a gate code and a door code. This location doesn't have a gate like in the video. It has two doors and three keypads for passcodes. Which seems weird. I had to try all three to figure out which two I am supposed to put the passcodes in. I also don't know if their is another entrance to the storage since there are so many Uhaul vehicles around the entire building. It is also a rental place so it is very hard to access the storage.

Kayleigh B.  |  Online Move In 
Évaluation :
2

I only rate it below average because the worker who helped us lacked good customer service skills.

Athena H.  |  Premières impressions 
Évaluation :
4

Great staff service

Virgie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R.  |  Online Move In 
Évaluation :
3

I felt like the storage prices were just getting to expensive!

bonnie V.  |  Expérience générale 
Évaluation :
5

Very easy very friendly made my day a lot easier

MaryAnn G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnny O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chan W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dale r.  |  Premières impressions 
Évaluation :
4

The person who helped me was very nice and explained everything to me very well.

TARA S.  |  Premières impressions 
Évaluation :
4

As many times as I've used this facility I've never had a problem. Good customer service.

Vicki W.  |  Premières impressions 
Évaluation :
5

The person that helped us was amazing and so helpful it's to bad he will be leaving that store location to go to another. Good luck on you next adventure.

ANN B.  |  Premières impressions 
Évaluation :
5

"CJ" was extremely helpful and patient with me when I was choosing which unit I needed. I was also able to easily reserve a truck for the date that I needed.

SANDRA R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

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