Évaluations des clients U-Haul Moving & Storage of Spring Valley

I wasn't recieved at my drop off location. I was sent away after waiting for an hour. Then I had to find a uhaul across town in a town that I'm unfamiliar with

Hire people who know customer service and explain the contract and the consequences of certain actions, but I think uhaul may do it purposely so that they can collect the extra fees charges.

Excellent service overall! The young lady who assisted with this service arrangements must be commended for her professionalism.

All employees I came in contact with did and outstanding job everything I expected, keep up the good work.

no improvement needed. Great experience as is!

I was misled by an employee as to when to turn in my truck rental. Called and spoke with a young girl who was very rude and hostile.

Excellent associates, explanation of equipment was spot on . A lot of places should have associates with the attitude towards customer care like U-Haul. Much appreciated. RLJ

Arrived at location to be notified the truck was not available, and had to drive across town to a second location to pickup truck. Attendant was not very helpful, and although she said she would take $50.00 off of my final bill, and I uneasy that I will ever receive that refund. Likewise, at the second location where I finally did get the truck; they forgot to load the moving pads that I paid for. So I am now awaiting two refunds from these two pickup locations. Not pleased with service at either of these locations.

The personnel at this location were very friendly and professional. The only problem that bothered me is that the person checking me out said the truck had half a tank of gas but it had less.

EVERYONE I worked with during my pick up process was AMAZING. Offered suggestions, went the extra step to make sure my Jeep was completely secure on the trailer. VERY pleased with all the employees I worked with.

add more help

Everything was perfect. Raven and Hasan were courteous and professional.

Chris was awesome!

The staff are terrific. Best experience with uhaul ever. Is a model store!

Raven was a great help

Was lied to about refund, stated that the refund would added back to the account as soon as the truck is checked in

Great customer service..

serve donuts and coffee BLESS

Customer service was great.

The equipment was poorly inspected, sending out a trailer with a broken leaf spring, which lead to a blowout. Manager was very accommodating and removed the rental charge promptly. However, the counter person, same who waited on me, left me one the phone waiting for over an hour and five successive callbacks before I had to drive down to the store. I would have left positive feedback, as problems CAN ha]en and manager was doing a good job handling, UNTIL the rude phone experience. The roadside assistance customer service was great.

We were in and out less than 5 minutes. That was really great!!! It was right down the street from where I lived.

I made a reservation for in town rental. The truck never showed up and I was directed to another location. They didn't have my reservation or a truck the size that I needed and directed me to a third location 30+ miles out of my way. I was able to get a truck but had to pay extra mileage because the I was so far away. My move was only about 10 miles total from the original location I ended up having to drive about 75 miles total because of the location of the truck and was charge for the extra miles.

Worse uhaul anywhere

I rented a uhaul on 9/30 around 630 pm. Drove a total of two miles, put $5 gas back in there to be safe, and dropped it off at 830 pm that same night. I dropped the keys off the next morning by 8 and was charged for gas.

Raven that works there deserves a promotion. She is on point with excellent customer service. She had everything under control and is a subject matter expert.

The young men outside were unprofessional. On their phones and cursing in front of other guests as well as my two children. The female manager didn't seem like she wanted to be bothered.

The Team there at the location Was top service Thanks Again Ms Wright

Make That the employee knows that there's supposed to be nighttime running lights on a trailer and not the four-way flashers when hook up

This location does a good job.

Devon was very helpful and he did everything to get you out the door with no problems very respectful young man

The young lady who handled my rental was excellent. She was polite, professional and fast! I've also had a good experience previously at this location. Great staff!

Employee was not wearing a mask. I only needed truck to move a dining room suite. I reserved the truck with no problem but when I got there at 5, it took 20 minutes to do paperwork and there was no one in front of us. Cost $91 and we used it locally. Expensive. Then charged an additional amount of $9.89 for some reason. I have no idea why.

The truck had a strong smell in the cab. Could not find the source anywhere.

serve coffee and donuts while they are preparing contracts

managenment and the entire staff were very courtious and professional. this was my second rent in less than two months and both went smoothly.

Check in equipment upon return. Equipment was turned in early and was charged for a late and after hours return. Totally unprofessional and inappropriate.

Staff was easy to work with and responsive to requests.

Waited for too long for the trailer. Gotta get folks in gear on a Saturday am.

Manament at this location is childish do not know how to conduct business. They all need retraining on how to speak to customers and they are a bunch of liars.

location need more employees it take to long to pick up or return vehicle many times there no person at counter

Have ice chest of free water bottles during hot summer months

The customer service was pretty bad. The employees had bad attitudes and lines were backed up. They took their time and were really slow with helping customers. It was 3 people working and it took me well over 30 minutes just to get a key for my U-Haul rental.

In SC we are not following ridiculous COVID restrictions. The stores are open to customers and following proper/responsible guidelines. The store personnel here are always pleasant, helpful, and knowledgeable about their equipment.

Excellent experience!

You did super great check in fast check out fast thanks

I came a day early to choose the vehicle I wanted to rent. I did this because previously I had a bad experience at this location not getting what I expected. Sure enough, again, there was a bait and switch. I was promised a new vehicle and received an older model! The one I was promised was sitting right there but the key was missing. The first time I thought it was a mistake now, the second time, I know that it was intentional.

They crew was organized and very helpful. I had a fantastic experience with the mobile 24/7 service and with the crew at the location.

I rent about once a week and I love how quickly I can get in and out and on the road.

Management was great, but there's just too many steps before being able to rent and/or return the truck. The my location app was not working and it took over 40 minutes timo actually reach a live person to speak with. The company relies too much on cell phones to be able to take pictures or reach certain applications. I understand trying to simplify process, but this actually took more time. And all this picture taking is truly unnecessary.

You are great !

This was the worst experience I have ever had with UHaul. The location that I had selected did not have my truck and the truck was at a different location costing me 45 minutes to pick up. Then I was given a mileage credit for 47 miles and was told that I would receive a credit if I didn't go over the total miles. I did not get any credit and I only used 46 miles so why was I even charged for mileage. I want a credit please

they forgot my furniture dolly

Truck was clean and ready to go immediately. Check out was fast.

I hurt my ankle in your loading and unloading area of the uhaul area, when I was returning a truck. Due to all the cracks and broken concrete. That would be my only suggestion to make it safer for people.

Would definitely rent again from U-Haul. Excellent service.

I want to thank everyone at U-Haul, especially those at my storage facilty, for the excellent service. They were extremely helpful to me during a difficult time and I am grateful. Especially helpful was James Brown, who went above and beyond to assist me. Thank you!

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Great for your storage

Fantastic Customer Service!

Fast, convenient and very helpful EVERY time I came. Thanks!!

When my husband recently suffered a medical emergency while we unloaded our trailer into the storage unit, EJ and his team went above and beyond to assist us. So grateful!

Mean employees lazy manager has horrible attitude

Very friendly and helpful staff

Great customer service!

Very nice staff, prompt service

I enjoy patronizing this location. It’s convenient and the staff is helpful and friendly.

It is always great working with U-Haul. Thanks!

Close to home, easy to use.

We had no problems at all. The staff was very friendly and was willing to work out any issues that came up for the 5 months we had use of the storage unit.

Was told first month free. Then when i paid for unit the girl said there was not Free month. She checked for notes on My account and found nothing about my Reserving a unit. Not happy!

EJ and his crew are the best!

Everything is great! They worked with me if I had a late payment and always very helpful.

Clean convenient quiet and secure.

Satisfied

Terrible customer service and the GM was very rude at times. I would never recommend this location to anyone. Terrible! My items were taken out of my storage and now no one has a clue what happened.

Would do business with this facility again.

Nt happy with how my unload was handled by you front desk. I was chrg extra day by uhaul for truck because you wouldn't allow movers 15-20 mins more to complete unloading.Front desk very rude to mover

GM needs t9 be a little more polite and willing to help military members that need it.

All the guys there are pleasant, respectful, professional very helpful. My pleasure to do business at this location. I would definitely refer anyone I know coming to the area.

Always clean