Customer Reviews for U-Haul Moving & Storage of Spring Valley

Évaluation :

2

Take care of the current customer instead of OFFERING to move on to the next customer's non-urgent needs before getting me my keys. Having to look 3 times at the truck number because you can't remember it is unacceptable, write it down. U-Haul is wasting customer's time with the incessant photo taking during the check in and return processes. It used to be extremely easy to rent here, now it is an obnoxious hassle.

Évaluation :

5

This was the best experience I ever had with U-haul or any other moving service. The staff were friendly and didn't waste my time like others. It is good to do service with folks who know what they're doing and who want to help others.

Évaluation :

4

Have the accessories I ordered. I pre-ordered an appliance Dolly but they did not have one, so I had to drive to another location to get one. Spent another hour taking care of that and cost me another $10 (99 cents a mile).

Évaluation :

5

Employees of patient understanding very respectful excellent

Évaluation :

3

This was the third location I visited that day in order to pick up my rental. The first location [which was reflected in my confirmation emails] had a sign on the door stating that it was closed, and directing me to a second location. The second location [which thankfully was open] informed me that my rental was actual at another location, approx 20 minutes away. Very inconvenient, bad experience overall.

Évaluation :

5

Pro rate for the actual time used. Thought the truck was going to take 4 hr, and it took 2 hr. I still paid for 4 hrs.

Évaluation :

4

Rien

Évaluation :

5

Outstanding customer service! Friendly and professional. Not only did they have the paperwork ready but hooked up the trailer and checked to make sure all the lights were working. More businesses should use U-haul customer service as a model.

Évaluation :

5

Provide more pickup 🛻

Évaluation :

4

The service was great the manager name was Angela awesome person

Évaluation :

4

Layout of the facility is a bit congested.

Évaluation :

5

Great Customer Service!

Évaluation :

2

Hire more people

Évaluation :

5

Not much more. Your employee was patient and professional with me. I had trouble with the vehicle I came to your store in, but your employee tried to help me the best he could until I had to call for outside help. Once I fixed my vehicle's problem I was able to proceed with the rental from your store and everything went smoothly from then on.

Évaluation :

4

Two desk clerks would be better than just one.

Évaluation :

5

Keep up the good work….And Thank you for your wonderful Custromer Service!

Évaluation :

5

The only complaint I have is the truck I rented was horrible on gas from SC to FL I had to fill up 3x extra times after pickup and it cost me about $300 . It's was ridiculous how often I had to stop to refill the tank

Évaluation :

3

I purchased the use of a dolly only to be told they didn't have one in the entire facility upon my arrival yet still got charged for it.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

1

I made a reservation for 6:00 am pickup using my phone. When I went to the location for pickup, the app told me to wait until normal business hours. Then after the store opened, the didn't have the furniture dolly that I reserved. I had to go buy them from home depot. The truck was very dirty, still had empty bottles and Grease from the last renter. Was never cleaned. Also back of the truck was full of trash. The combination of late pick up and not having the dolly took about 2 hours in addition to filling up the gas tank. I had to pay my loaders extra 2 hours for loading and the unloading crew cancelled due to change of time. Therefore my wife and I had to unload a 26 foot truck. At the time of the pickup, I asked the lady “manager” if I can get any discount for late pickup and not having a dolly, her said “ all I can do is to remove the charge for the furniture dolly” obviously if you don't have it, you can't charge me for it!!! The gentleman that works there is extremely nice and professional.

Évaluation :

4

Availability of a truck immediately was awesome

Évaluation :

3

I'm not sure if I would recommend this location because of the condition of the truck. The staff was awesome and very helpful. But the truck drove horribly and you could tell that it either isnt maintained as needed or if a new truck should be purchased.

Évaluation :

5

The service was great and I would recommend this Uhaul to my clients

Évaluation :

5

All of the staff were excellent! Very attentive and helpful.

Évaluation :

5

Lots of Uhaul locations nearby but this one had best reviews and more trucks. Everything went very smoothly from reserving, picking up the truck and returning it. Also friendly staff. Highly recommended from my experience.

Évaluation :

1

Fix your trucks and clean them out for the next person. The maintenance on the truck so horrible .

Évaluation :

5

Everything looks great! Thank you

Évaluation :

5

My experience was flawless… customer service rep was excellent and I just can't point to anything I would improve. The people really made the difference between a good experience and a great experience. We'll done, look forward to renting again in the future.

Évaluation :

4

The only problem was that the truck reeked of marijuana. I had the truck for a few days and the smell never left. I would suggest that you put some type of air cleaner in your detailing process

Évaluation :

5

Nothing the employees there gave me professional and friendly service.

Évaluation :

1

I was never given access to my storage unit ever!!! The key was never at the facility and promises to contact me when my key would be available over happened. I had my unit from 2012 and was told I had until March 3rd to pay I came on March 2nd and all my Belongings were sold the day before. I was treated poorly by the manger and shut down. Then a general facilitated letter was placed as the one sent and it was not the same one I got also it was verified in a phone call that o had unto 3/3/22. Also in person on the 3/2/22 the days were counted and I had until 3/3/22. I'm very unhappy and disappointed that a long term tenant would be treated this way. I'll never use nor recommend this company. Prior to this incident there was another big problem with management. I'm devastated. And had to be hospitalized due to the upset and mistreatment of not having access to my unit and not being given an opportunity to make my payment on 3/2/22.

Évaluation :

5

The staff here is very friendly

Évaluation :

1

I booked a 20 footer but was told they had my order wrong, So I had to go with the 15 that took me all day to load back and forth! Then she lied and said it wa s'more gas than it was! So I go back and put gas in the truck, and still got charged for gas today! It was a horrible experience! I will be calling HR!

Évaluation :

5

The only thing(s), the ENGINE LIGHT and the LOW TIRE PRESSURE LIGHTS stayed on.... Other than that, that wasn't a MAJOR PROBLEM but it was noted and told to the Sales representative.. I will and my Family will continue to use U-Haul..

Évaluation :

5

This store location is always professional friendly and clean. A plus on a safe environment to leaving your vehicle and friendly reminder/welcome texts or calls.

Évaluation :

5

Nothing that I can think of

Évaluation :

2

Make sure they are communicating with customer service to know what's available and what isn't

Évaluation :

5

Knowledgeable, professional service! 👍🏼👍🏼

Évaluation :

5

At this time my needs were meet. Keep doing what you are doing. Good Customer service. Staff that is very pleasant and friendly as well professional. Merci.

Évaluation :

5

Customer service personnel were friendly and professional. Great serve

Évaluation :

5

The reps who assisted me in store were absolutely outstanding!

Évaluation :

3

I tried to return a mattress cover that I didn't use and the guy told me I had to come back Monday and see the manager.

Évaluation :

4

There were three - four people working the front desk and there seemed to be right much confusion going on. All of the clerks were involved in one transaction for some reason.

Évaluation :

5

perfect customer service ! No problems at at start to finish with moving. Thank you !

Évaluation :

5

Your associates were very helpful and professional and I look forward to working with them in the near future..

Évaluation :

5

AJ, Joseph, and the other gentleman were Great!!!!!

Évaluation :

5

Friendly efficient staff

Évaluation :

5

Nothing, everything was exceptional.

Évaluation :

1

Lies about cost of equipment and said they would follow up but did not

Évaluation :

4

It took 3 tries to get a useable storage unit. Either the insulation was falling down of the door latches were malfunctioning. It took 45 plus minutes to drop off the trailer due to being understaffed.

Évaluation :

5

Excellent customer service

Évaluation :

2

I received a free month email offer after renting a truck. I went online to reserve a unit at one location, entered my code for the free month at checkout BUT DID NOT COMPLETE THE CHECKOUT. I decided I wanted to use a different location, but when I got to checkout and tried my code, it was rejected. So I called customer service. At first the guy acted like he didn't believe I had a free month, asking who sent me the email etc. Finally he took my information to reserve a unit at the location I chose. When I got to the location, the woman saw the reservation but said they didn't have any units available of the size that I had selected on the reservation. I had chosen the largest unit, but she said all they had was a couple of the second largest and several of the ones below that. So I chose the second largest. She got to where she would complete the transaction and it still denied my free month code. She ended up working around it, and gave me the card for the gate. The receipt had zero information on it, which confused her as to why, but she hand wrote everything in. When I got to the gate, the card did not work. So I returned to the office. When she looked up my account, it did not show I had rented a unit. So she tried to do it again, this time her system said there were no units of that size available. So fine, I accepted an even smaller unit. Apparently she was new, and the ENTIRE TIME the more seasoned employee was at the station next to her but never offered any assistance. After about 10 minutes of her trying to figure out my reservation issue, he finally offered up the idea that she should just treat me as a walk-in customer. So that worked. But then at checkout my free month code still didn't work. Again, she fumbles around until she finally asked him and he said to just give me the month without the code because he always has issues with the codes. After that, all worked out fine. A process which should've taken 5-10 minutes ended up taking over an hour of my time. 1)Your website system should not be completely voiding the free month offer codes if the transactions are not completed. 2)your new employees need better training. 3)your existing employees should not ignore a new employee who is obviously struggling. And might I mention, the customer behind me in line had the EXACT SAME ISSUE with a free month code.

Évaluation :

5

I always come to this location. Great service

Évaluation :

1

My unit had my lock cut off and changed and my account was moved out without my permission. I was paying on the unit faithfully for 3 years for them not to know how or why this happened. So I moved my stuff out the same day and I will not be using uhaul storage ever again.

Évaluation :

5

Any issue I ran into which was barely the manager Net always was there 2 help and mk things rgt. Great personality & eazy 2 get along with even when she was Wrking by herself on sum dayz she managed 2 get stuff done ✅ 

Évaluation :

1

My close out date was 3/29/21. Correct your records. I have sent an email with your confirmation of this!

Évaluation :

4

Friendly and helpful, I go out of my way to rent from these location

Évaluation :

5

Manager of facility was really nice and helpful to me and my husband.

Évaluation :

5

Charnetta and her team does a great job running this facility.

Évaluation :

5

The manager is not helpful never returns calls and lied about financial arrangements. She dose not care about customers or problems at her store I still have not heard back from her and she did not note all my issues. I've been waiting since March 31,2021

Évaluation :

2

Bad Experience.

Évaluation :

3

I would rate 5 but initially I ordered mobile and access did not work and unit was taken. However, after I reported the public contact individual contacted the manager and service was good! I think it was a computer glitch.

Évaluation :

1

I closed out my storage on March 13, 2021 not April 12, 2021. On March 13, 2021 I reserved a truck to move out. I picked up my keys for the truck and informed the lady working that I'm also emptying out my storage unit. She told me to come back to the office once I was done to close everything out. Once the storage was empty and I loaded the truck with my belongings from unit 179, I returned to the office to close out the storage unit. The lady was working by herself and had a long line waiting for assistance. When she saw me at the end of the line she told me I didn't have to wait and that she would close the unit and send me confirmation via email. I never received that email. But I did receive a bill for the month of April a few weeks later. I called back to the office and spoke with the same lady and she said she would close it out again and don't worry about the April payment. I recently received a bill and another email for the month of April. On April 12, I stopped by the office, the same lady working again but with another young man. I think she was training him. When I told her that I didn't receive any confirmation about closing out the unit and I was still being billed for April, she stated that another person just did a walk through of the units and how could that be possible. Her attitude was very unprofessional. So as I'm waiting for her to look through her system to resolve the issue, she finally printed out a sheet of paper, with nothing being said. The young man picked up the sheet of paper from the printer and and she just pointed to me so that he could give me this piece of paper. The statement shows that there was a $0 balance. She didn't say anything until I asked her was everything taken care of and then she stated yes you're good to go. I was so taken back by her attitude I forgot to ask if I would be refunded the difference for the March payment. Please look into hiring and training your workers and if I will receive a prorated refund for the month of March.

Évaluation :

5

Great service - especially from Nette (spelling)

Évaluation :

5

One female employee was always sweeping the common areas and keeping it clean. All employees were friendly and helpful.

Évaluation :

3

I hurt my ankle in your loading and unloading area of the uhaul area, when I was returning a truck. Due to all the cracks and broken concrete. That would be my only suggestion to make it safer for people.

Évaluation :

5

Would definitely rent again from U-Haul. Excellent service.

Évaluation :

5

I want to thank everyone at U-Haul, especially those at my storage facilty, for the excellent service. They were extremely helpful to me during a difficult time and I am grateful. Especially helpful was James Brown, who went above and beyond to assist me. Merci.

Évaluation :

3

none

Évaluation :

5

Great for your storage

Évaluation :

5

Fantastic Customer Service!

Évaluation :

4

Fast, convenient and very helpful EVERY time I came. Thanks!!

Évaluation :

5

When my husband recently suffered a medical emergency while we unloaded our trailer into the storage unit, EJ and his team went above and beyond to assist us. So grateful!

Évaluation :

1

Mean employees lazy manager has horrible attitude

Évaluation :

5

Very friendly and helpful staff

Évaluation :

5

Great customer service!

Évaluation :

5

Very nice staff, prompt service

Évaluation :

5

I enjoy patronizing this location. It's convenient and the staff is helpful and friendly.

Évaluation :

5

It is always great working with U-Haul. Thanks!

Évaluation :

5

Close to home, easy to use.

Évaluation :

5

We had no problems at all. The staff was very friendly and was willing to work out any issues that came up for the 5 months we had use of the storage unit.

Évaluation :

2

Was told first month free. Then when i paid for unit the girl said there was not Free month. She checked for notes on My account and found nothing about my Reserving a unit. Not happy!

Évaluation :

5

EJ and his crew are the best!

Évaluation :

5

Everything is great! They worked with me if I had a late payment and always very helpful.

Évaluation :

4

Clean convenient quiet and secure.

Évaluation :

5

Satisfied

Évaluation :

1

Terrible customer service and the GM was very rude at times. I would never recommend this location to anyone. Terrible! My items were taken out of my storage and now no one has a clue what happened.

Évaluation :

5

Would do business with this facility again.

Évaluation :

1

Nt happy with how my unload was handled by you front desk. I was chrg extra day by uhaul for truck because you wouldn't allow movers 15-20 mins more to complete unloading.Front desk very rude to mover

Évaluation :

1

GM needs t9 be a little more polite and willing to help military members that need it.

Évaluation :

5

All the guys there are pleasant, respectful, professional very helpful. My pleasure to do business at this location. I would definitely refer anyone I know coming to the area.