Évaluations des clients U-Haul Moving & Storage of Spring Valley
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Spring Valley
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anna E. le
Young gentleman was very helpful. I was able to drop off my truck. The process went smooth. Thank you
Ian D. le
It gets tiring when you always have to have another number to call to verify so you can rent a trailer for 1 day.. They do it everytime I want to rent an open trailer.. And if they can't get a hold of someone, they won't let me rent it. which I believe is ludicrous..
Jarvon W. le
Great costumer service excellent handling of issues.
melanie P. le
Dropped it off at 8 in the morning and it was not ready until after 5 o'clock. My appt time was 9 and I called at lunchtime and 330 so I could come get it. Somehow over 30 miles got put on it while it was they are being worked on and I know because I recorded the miles when I dropped it off. And the hitch is missing 5" of paint on it where they scraped it up
JINGER C. le
I LEFT MY WALLET IN THE TRUCK I PRAY TO GOD IT IS STILL THERE WHEN THEY OPEN IN THE MORNING!! AT THE 8400 TWO NOTCH STORE!! IM KINDA FREAKING OUT!!!!
Mark H. le
The truck was in horrible shape. The front left tire was 40 lbs low an the front end knocked. It was a horrible ride. The last hour of my trip I couldn’t do over 45 mph because the truck would pull me right off the road. An I paid a deposit with cash when I rented the truck an was told I would get it back when I dropped it off but then got to the drop off an was told I had to wait on a check to be sent to me.
eugene L. le
always friendly and willing to help. that is why I always pick this location.
Jerome M. le
Rip off!
John H. le
Driveway is way too steep to pull into with a 26' truck w/o bottoming out
Jeffery G. le
Check out time could be better
ADRIAN B. le
POOR Customer service. Worker in hurry right at 6pm stating uhaul don't pay them over time. Spent over a hour trying to turn truck in on line, after being on hold for about 45 minutes. Was told by employee and customer service that uhaul charge $20 if truck not turned in on line. I emailed pictures to customer service and was told thateverything would be taken care of. Today I show charrges of $70.....really ? Uhaul quick to take money but u got to wait up to 24 hours for contact back! Be careful of hidden fees. I was charged a extra day for a truck I didn't even have a extra day!!!
Conrod W. le
It's too expensive. I should have the option to drop off the truck to the nearest point. There are too much hidden cost. First you pay $19.95 for the truck. Then you have to pay mileage which is $.79 per mile... The mileage could be less if you didn't have to drop off the truck the same place you pick it up. Then you have to pay for gas...
Lauren B. le
Na
Jarvon W. le
Great experience, very professional.
Joaquim C. le
Customer service
Katie N. le
The employees were very professional and friendly.
Shirley S. le
nothing
Virgil D. le
I did not receive the appliance dolly I paid for and did not receive a refund.
JEVON P. le
Fantastic Customer Service!
Jamie J. le
Fast, convenient and very helpful EVERY time I came. Thanks!!
toni f. le
When my husband recently suffered a medical emergency while we unloaded our trailer into the storage unit, EJ and his team went above and beyond to assist us. So grateful!
martin g. le
Mean employees lazy manager has horrible attitude
Warner M. le
Very friendly and helpful staff
Courtni E. le
Great customer service!
liz t. le
Very nice staff, prompt service
KATIE N. le
I enjoy patronizing this location. It’s convenient and the staff is helpful and friendly.
thomas b. le
It is always great working with U-Haul. Thanks!
katy s. le
Close to home, easy to use.
Judson P. le
We had no problems at all. The staff was very friendly and was willing to work out any issues that came up for the 5 months we had use of the storage unit.
BOB S. le
Was told first month free. Then when i paid for unit the girl said there was not Free month. She checked for notes on My account and found nothing about my Reserving a unit. Not happy!
Douglas T. le
EJ and his crew are the best!
Kee'Lia S. le
Everything is great! They worked with me if I had a late payment and always very helpful.
RODNEY L. le
Clean convenient quiet and secure.
RITA A. le
Satisfied
lakisha q. le
Terrible customer service and the GM was very rude at times. I would never recommend this location to anyone. Terrible! My items were taken out of my storage and now no one has a clue what happened.
Debi M. le
Would do business with this facility again.
Edward V. le
Nt happy with how my unload was handled by you front desk. I was chrg extra day by uhaul for truck because you wouldn't allow movers 15-20 mins more to complete unloading.Front desk very rude to mover
Biannca B. le
GM needs t9 be a little more polite and willing to help military members that need it.
LILLIAN K. le
All the guys there are pleasant, respectful, professional very helpful. My pleasure to do business at this location. I would definitely refer anyone I know coming to the area.
ETHEL VICTORIA P. le
Always clean