Évaluations des clients U-Haul Moving & Storage of Springfield

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Springfield

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

JILLIAN C.
Évaluation :

Le client n'a pas laissé de commentaire.

LORRIE A.
Évaluation :

They held my credit card for the rental of the van I needed to move a few items, returned the vehicle and paid cash for everything, they never removed the hold on my card my money was tied up for days!

MARK W.
Évaluation :

The 15 ft. Box truck I rented only had 1/4 tank of fuel in it which was an inconvenience. As it turned out I did not have to stop twice to refuel thankfully but it was close. I did not appreciate the previous U-Haul customer being charged for not refilling or the truck not refueled by uhall employees, and the expectation that " the next customer" will refuel it. When I rent a truck I expect adequate fuel in it without having to worry about refueling it before I even use it. Hopefully this was just an isolated mistake.

Alexander B.
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It was a little confusing to figure out where to leave the truck for after hours drop off.

RICHARD R.
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Le client n'a pas laissé de commentaire.

SAMANTHA S.
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The truck I used was from 2005. The truck's wheel alignment was extremely off. The brakes also were less than optimal. Lastly, the key got stuck in the ignition so it was hard to turn it on and off. The associate who set me up with the rental didn't seem to explain very much about operating the truck.

ALAN M.
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Le client n'a pas laissé de commentaire.

EUGENE F.
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Le client n'a pas laissé de commentaire.

ANA L.
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Le client n'a pas laissé de commentaire.

HASAPALL M.
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Le client n'a pas laissé de commentaire.

ALISON T.
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Le client n'a pas laissé de commentaire.

MICHAEL C.
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Le client n'a pas laissé de commentaire.

Mark S.
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Le client n'a pas laissé de commentaire.

Hector M.
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Le client n'a pas laissé de commentaire.

Shelia M. | Expérience générale |
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Everyone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.

Elizabeth T. | Premières impressions |
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The whole process went smoothly and the staff was helpful and professional. Thank you!

JONATHAN A.
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Staff was friendly and helpful. Made the experience easy and seamless.

CHARLES B.
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Le client n'a pas laissé de commentaire.

LAURIE D.
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Le client n'a pas laissé de commentaire.

DAVID M.
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It was good

HASSAN S.
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Le client n'a pas laissé de commentaire.

Diane H.
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Le client n'a pas laissé de commentaire.

DAVID L.
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Inside windshield was dirty. Tires were mismatched and rear ones did not have a lot of thread.

TIMOTHY R.
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Le client n'a pas laissé de commentaire.

Kristoffer V.
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Le client n'a pas laissé de commentaire.

Jennifer T.
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Le client n'a pas laissé de commentaire.

William D.
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Le client n'a pas laissé de commentaire.

MARK S.
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Le client n'a pas laissé de commentaire.

Zachary D.
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Get the app to work. It wants my phone number, but it says that is in use. Yeah, by me. It's my number. It won't let me rent via mobile because of that.

Gary H.
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Le client n'a pas laissé de commentaire.

ERIK H.
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Le client n'a pas laissé de commentaire.

OLGA S.
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Satisfied,,,,

BREON P.
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Le client n'a pas laissé de commentaire.

NORBERTO M.
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Vehicle transport should have snow removed so the tie down straps are not wet and frozen with ice in a way that the customer does not have to melt the ice and customize the strap for it to fit on its groove for safety tie downs.

WILLIAM A.
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Le client n'a pas laissé de commentaire.

RAWLE J. | Expérience générale |
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Very professional, courtesy, and considerate staff...keep it up guys...

ZACHARY D.
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There was some brown dirt/filth on the console and the windows were very dirty and hard to see through at night. When reported at the end that it needs to be cleaned, you want to charge me for that? No. Clean your stuff.

MIGUEL R.
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Le client n'a pas laissé de commentaire.

CONSTANCE W.
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Improve your App. Its barely functional.

william O.
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Truck had no cab or cargo lights. Was somewhat inconvenient

Dominic P.
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The individuals at the Boston Road location in Springfield were extremely helpful and pleasant to speak with. It was quick and easy and great customer service.

REBECCA D.
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Le client n'a pas laissé de commentaire.

jerry s. | Premières impressions |
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Le client n'a pas laissé de commentaire.

QUADRIA C.
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Le client n'a pas laissé de commentaire.

Kimberly W.
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The Friendly staff at this location got me in and out quickly. I am ver satisfied with my experience. Thanks

CANDIDO R.
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Great customer service at the pickup location. Although the check software was slow customer service was efficient and friendly. Please support your employees with faster internet connection.

CHARLES J.
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Le client n'a pas laissé de commentaire.

BETHANY W.
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The cab of the U-Haul truck had a strong odor when we picked it up, but everything else was great.

GREGG A.
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Truck was never cleaned. Windshield was thick with dirt on the inside. Truck was not inspected. No fuel. Major brake failure light on

KAREN A.
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Le client n'a pas laissé de commentaire.

FELIX B.
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Three truck smelled of cigarettes and was dirty needs to be cleaned...especially the windshield..

robert M.
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Le client n'a pas laissé de commentaire.

Suelen C.
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Le client n'a pas laissé de commentaire.

CASSANDRA B.
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It was a great customer experience from checkout to return. The employees were very professional.

ANTHONY C.
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Le client n'a pas laissé de commentaire.

ALBERT W.
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Le client n'a pas laissé de commentaire.

WALTER R.
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My experience with this location was perfect, from the greeting and professionalism these are model employees. I will return and recommend this location. Thank You.

LINDA A.
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Le client n'a pas laissé de commentaire.

BRUCE W.
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Le client n'a pas laissé de commentaire.

ESMERALDA G.
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Le client n'a pas laissé de commentaire.

ANTHONY M.
Évaluation :

Stop overcharging me. I hate UHaul. I've used UHaul twice in the past 6 months and both times I've been over charged by $100+. Stay away unless you want your money taken

SHERI S.
Évaluation :

N/A everything was quick, clean, and easy.

MARIA K.
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friendly and courteous staff. Clear instructions about process which was appreciated.

Stephen P.
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Le client n'a pas laissé de commentaire.

ILIEANA S.
Évaluation :

Brent Lang, his assistant made the rental process smooth for me.

Stephanie F.
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Le client n'a pas laissé de commentaire.

CHEKQUITA B.
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I had a great experience with U-Haul they really work with me and I appreciate everything they did just keep doing what you're doing with your services

Ricky H.
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I was told that my rental was in Westfield MA. And when I went to pick it up it was transfered to Boston Rd Springfield MA which is in the complete opposite direction of where I live. Which was an inconvenience to me drive 9 miles west to drive 16 miles east to obtain my rental

Johnny T.
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The staff was very pleasant and very helpful

Sheila W.
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Brakes on the truck we're going bad, steering wheel was missing a piece, the seat cushion on the driver's side had a piece or metal coming out causing me to rip my jeans. Fix these issues so that the vehicles are better maintained.

leeora S.
Évaluation :

very friendly and helpful. Better than the way we were treated in Chicopee on Memorial Dr.. Two reservations for a rv cargo trailer were missed because they could not get the trailer from a broken down truck of a client. When we needed to "waste money" on a quick disconnect light harness (because we ended up not using it because we had to use a truck) they couldn't be bothered to find out who might have one out side a 50 mile radius. I found one in Hartford 3/4 of an hour away at the Hartford Capital street U-Haul. So to deal with the Boston Road crew was a pleasure. They took real good care of us.

MIGUEL L.
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Le client n'a pas laissé de commentaire.

GEORGE C.
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Le client n'a pas laissé de commentaire.

Edward L.
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Le client n'a pas laissé de commentaire.

Gaile A. | Premières impressions |
Évaluation :

Everyone I spoke to was so helpful and polite something that is rare thank you very much

Lucy V. | Premières impressions |
Évaluation :

Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.

Rickie L.
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Your good.

Paul H.
Évaluation :

It was outside, but the attendant wasn't wearing a mask and of course we had to get within 6 feet to hand off keys and inspect truck. I had a mask, but I worry about the staff working with the public without a mask.

wanda f. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DONALD A.
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Le client n'a pas laissé de commentaire.

DONNA S.
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The return of the vehicle was a shit show.

SUSAN L.
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This location is busy and wait for service can be long.

RUTH R.
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Le client n'a pas laissé de commentaire.

NELINDA B.
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Le client n'a pas laissé de commentaire.

Victor T.
Évaluation :

Good

Qassim D.
Évaluation :

Charge was not as discussed

KEVIN D.
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Le client n'a pas laissé de commentaire.

Eileen M.
Évaluation :

I had a few issues checking in with the App and the manager (I think his name was Ryan?) was so patient. I also didn't check to make sure the appliance dolly was there or the truck had a ramp. He made it all right, gave me a bigger truck and had it running and ready for me when I came back - it was so nice to have guidance during what's a very stressful move

agostino C.
Évaluation :

Le client n'a pas laissé de commentaire.

JACQUELINE A.
Évaluation :

Thank you

MICHELLE F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ann Marie S.
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Le client n'a pas laissé de commentaire.

TERI W.
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When wr got the truck it wasn't quite on full gas, but we returned it full amd there was jo kind of compensation for that. We also returned it early and there was no kinda compensation for that either.

Felix B.
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The inside of the pickup was filthy.

LUIS T.
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Le client n'a pas laissé de commentaire.

CLAUDINE W.
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Overcharged me

MICHELLE F.
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There were issues with the computer system

John C.
Évaluation :

Employees all very helpful

WILFREDO V.
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Le client n'a pas laissé de commentaire.

Alice G.
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Le client n'a pas laissé de commentaire.

David D.
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I have used this loctions several times. Always great service.

KAREN F.
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Drop off was simple and well organized with clearly marked lanes and staff guiding customers. This location has a store with moving supplies.

ALESIA B.
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Le client n'a pas laissé de commentaire.

Karli H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JOHNNIE P.
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Le client n'a pas laissé de commentaire.

TYLER B.
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Le client n'a pas laissé de commentaire.

CHEKQUITA B.
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Le client n'a pas laissé de commentaire.

FELICIA H.
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I had an overall excellent experience with no complaints. The customer service lady was very professional, pleasant to talk to, and very efficient. Overall great experience and would recommend this location to others.

Sue D.
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when we arrived at the drop-off location we were told that they DID NOT have a storage unit available. That I should go sit in the truck and call other Uhauls to see if they had any large units available I had an e-mail of reservation including a free month of storage. Had to go to Public storage and pay $103.00 to rent a unit to unload the truck. Not Happy !!!

Wanda A. | Expérience générale |
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I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.

Darlene G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

OCTAVIA J. | Premières impressions |
Évaluation :

manager is friendly and willing to help.

Halley P. | Premières impressions |
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AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and “free month of storage with truck rental” was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!

TIANA B. | Premières impressions |
Évaluation :

We couldn’t have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommend

Natalie E. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

joyce h. | Expérience générale |
Évaluation :

If I had to rent a storage room again I would go to U-Haul.

Christine H. | Expérience générale |
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Overall great experience!!

Lourdes C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mildred R. | Premières impressions |
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The young man that intended me he was very polite and courteous well-mannered and very helpful 😊

Tykie G. | Expérience générale |
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Good customer service.

Felicia G. | Premières impressions |
Évaluation :

Brent was amazing ...great customer service ... great communication skills and very helpful

lorimar m. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Wanda A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Nancy A. | Expérience générale |
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good review for everyone very helpful

clarke h. | Premières impressions |
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If I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger went above and beyond to satisfy a grievance

John H. | Online Move In |
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Le client n'a pas laissé de commentaire.

BEVERLEY B. | Expérience générale |
Évaluation :

It should be open at least 2 hours later.

VICKI C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Rhoda H. | Expérience générale |
Évaluation :

my first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanks

David S. | Expérience générale |
Évaluation :

Brent and Kecia were GREAT! and the rest of the staff too.

Victor A. | Premières impressions |
Évaluation :

Every body has always been very nice and helpful to me can’t complain

Sandra J. | Expérience générale |
Évaluation :

Great service great storage keep up the good work..Boston road Springfield MA.

Dorothy T. | Expérience générale |
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Amazing customer service

Robert W. | Expérience générale |
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The monthly rate was too high.

Laura M. | Premières impressions |
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very poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.

CIARA R. | Expérience générale |
Évaluation :

Need to exterminate in the summer but other than that it was great.

Luz M. | Expérience générale |
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Was a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easier

Cheryl P. | Expérience générale |
Évaluation :

Manager Brent and employees were always helpful and friendly!

Cheryl P. | Premières impressions |
Évaluation :

My needs were met quickly and efficiently!

Curtis J. | Premières impressions |
Évaluation :

Keesha was phenomenal. She was very professional and helpful. I'm so glad I came to that store

Shelia M. | Premières impressions |
Évaluation :

The staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!

Mark R. | Premières impressions |
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Staff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.

Nancy A. | Premières impressions |
Évaluation :

The manager was great and forward towards my concern and questions happy birthday

Lisa B. | Expérience générale |
Évaluation :

They were very helpful and thank you.

Lisa B. | Premières impressions |
Évaluation :

They were very helpful thats all I have to say I will recommend to any one else. Thank you

Theresa S. | Premières impressions |
Évaluation :

Manager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.

april m. | Expérience générale |
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This experience was 100 times better than the last time i went here.

rafael I. | Expérience générale |
Évaluation :

It seems that you are force to buy a lock.

Jane C. | Expérience générale |
Évaluation :

The cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!

jose z. | Expérience générale |
Évaluation :

Helpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.

Mary S. | Expérience générale |
Évaluation :

I was very happy with your spfd location.

tenisha t. | Premières impressions |
Évaluation :

Good services

Dave W. | Expérience générale |
Évaluation :

Murphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!

LISA O. | Expérience générale |
Évaluation :

My daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.

Janine S. | Expérience générale |
Évaluation :

Yesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a ‘hello.’

patricia j. | Expérience générale |
Évaluation :

nice place rent a truck or storage ECT there the people that work there are nice also

alfred b. | Expérience générale |
Évaluation :

I have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!

Eliseo G. | Expérience générale |
Évaluation :

Need to fix back door Don't feel welcome Need value customers Need to build a good customers relationships

Lori r. | Expérience générale |
Évaluation :

I had a pleasant experience during my recent move.

Eliseo G. | Réservation |
Évaluation :

Better customer service

Eliseo G. | Réservation |
Évaluation :

Better customer6 service

MICHAEL K. | Expérience générale |
Évaluation :

Thank you. Great service and people

Non reviews have been submitted for this location.

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