Brent and Darrell were both very friendly and helpful
Jason C.Customer Reviews for U-Haul Moving & Storage of Springfield
Testimonials From Recent Customers
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First of all the cabling wasn't working when uhaul connected to my truck and spent the next hour re wiring the trailer. Then the uhaul employee told me if I returned it the next day even after hours i would only be charged for the one day, which I did. I was charged for both days regardless. I called to complain and uhaul said the manager from the location would call me back, but no one ever called me back. At this point I would never recommend this location or Uhaul Maybe if someone had called me back to explain I would've been satisfied, instead you stole an extra $60 from me congratulations hope it was worth it.
Chris B.All of the staff are very professional
JOHN D.Lots of traffic to get to the U Haul center. Would prefer a easier way to get there. But, you have to be centrally located and for that Boston Rd., Springfield is very good. The service was very good and so are the employees. Very polite and professional. Thanks U-Haul
suzanne P.The staff there are very prompt and friendly. My guy Juan Torres was great to deal with. He was very helpful when I picked up the trailer and even was there the next day to help me disconnect the trailer when I returned it.
MACK S.Isaiah was awesome. He was very polite and helpful. And his co-worker was also very nice and friendly, but I didn't read her name tag so I can't call her by name. Great, easy, affordable experience.
Elizabeth M.Nothing everything was perfect and costumer service grate , 5 star customer service.
Richard A.easy pick up and drop off. Great customer service.
Anthony G.Staff was very polite and helpful.
Gayle S.Get rid of Nicholas Strange He was the worst assist manager I have ever dealt with in my entire life! I will NEVER use uhaul ever again and will spread the word on how horrible Nicholas Strange is
Gladys V.Great experience!
Brian T.The 2 young Women; the service rep and the cleaning lady are outstanding hard workers. They treated me very professionally and I was impressed with how clean the showroom and the storage facility was I was expecting to be in and out of there I just have a regular transaction and consumer experience However, they're great personalities and attention to detail kept me there and I shared some stories with them as I was impressed with them
Fred B.Sales reps were very professional & pleasant and still created a welcoming environment. They answered every one of my questions nicely.
Andrew B.Staff was awesome as was as usual the equipment too.
William B.I went to go gas up and notice the gas cap was severed off so it was tough trying to get cap off, so wasn't carefully inspected before rented
Daniel E.The U-Haul truck was kind of shiesty. It shaked, made some weird noises and honestly it felt unsafe to drive. Other then that every employee was friendly.
Joey B.Excellent service very pleased thank you!
KAREN M.No complaints
Cameron S.Everything was very satisfactory.
Peter K.Quick pick up and easy drop off. Staff very helpful and friendly.
Lynn B.Great experience efficient and friendly
James F.N/a
Lourdes O.The service was exemplary.
Alma C.Complimentary coffee
John C.The roof of the truck leaked when it rained and water got in and ruined our mattress and couch, now we have to buy new ones and the people assisting me couldn't care less.
NICHOLAS K.Amazing employee
jorge C.Make sure the wipers had rubber and all brake lights an blinkers worked !!!!! IT HAILED and I had poor blades on wipers
alberlta L.This location is one of the best U-Hauls I have ever used, and I have been all around the USA. BRENT Lang is a professional General Manager and an Asset to this company. He always treats me right. He deserves a superior performance award. Along with his crew. AGR
ALAN R.Excellent customer service!
FRED M.Reliable and nice staff!
Giana N.Nice people to work with
MICHAEL H.Very good customer service
MIGUEL G. | Expérience généraleQuick and easy return. Staff was friendly and prompt.
Brenda V.Over charging even after I left the gas tank filled poor customer service will not recommend to anyone
Melissa G.Very helpful and understanding!
David K.Yo siempre que me voy a mudar cuento con ustedes son los permite excelente muchas gracias
MARISOL D. | Premières impressionsN/A Great staff !
Andrew V.The mirrors on the truck kept moving and made it very difficult for driving. They would not stay in place and kept moving closer to the truck so I was unable to see the sides of the truck properly.
Candice S.Key was broken off in padlock and right door does not close correct so it's very loud. I let the staff know . Everything else was great. Good customer service and nice employees.
CHRISTINE S.The trailer that I booked had faulty lights. The employees handled the situation in an excellent manner and gave me a free upgrade to the next size. Trailer tires also were at the end of the tread wear. If it wasn't for the awesome employees I would have given a lower score.
JAMES H.Gread job
Windy L.Truck was ROUGH. Old, full of dents, bounced all over the place on bad local roads. Paid extra for damage insurance, no one appears to check damage ever.
Alexander C.The app did not work for check in so I had to check in at the counter.
Donald B.Staff was very nice and friendly.
Angela N.Pick up smelled and was dirty
Annie C.Customer service can improve greatly, I was met with heavy sighs and being told that I messed up putting in information and it's not his fault, it's mine.
Kevin T.Test drive vehicles and do periodic maintenance.
Jeffrey L.Your stuff will be secure from people. Location is convenient. Beware… with inside/outside storage. The place definitely has rats. The rats will poop in and all over everything. Make sure to wrap every single and have nothing opened for rats to jump in.
TrudyAnn E. | Expérience généraleChecking out was a breeze, but checking the truck back in was a nightmare. Not sure what I was doing wrong, but after trying to get on the site to check the truck back in, I gave up, took pictures of the mileage and the truck, drop the keys in the slot and left. Check out should be as easy as check in don't you think?
Steven P.Pad lock didn't work. Uhaul leaked and got furniture wet.
alex H.I left 2 family collectibles in the front cab dropped off truck at 8:00 went back at 7:30am and my collectibles were GONE!!!!!! And yes I locked the truck up. The 2 Unhelpful employees didn't seem to care
CHESTER C.Staff was friendly and helpful and it was quick and easy.
AMANDA H.Great customer service! Both young men who helped us were greatâ€"friendly, professional, and knowledgeable. I'm sorry we didn't get their names.
Lucy F.The staff was unprofessional the U-Haul truck was malfunctioning to the point that I called customer service to get it fixed and it was still a problem and it was also disgusting there was blood in the unit and garbage would not rent from this location again
ERNESTINA B.There was a new trainee and he did a wonderful job as did his supervisor is helping him
KIA D.Working with Brent was always a pleasure, I would say he went above and beyond during the three years I was there. The staff was always pleasant to deal with and helpful. Would definitely use U-haul Boston road again if needed. A huge thank you, and would definitely recommend this store. I was there three years and my stuff came out in the same condition it was stored in. No smell, no damage.
Linda F. | Expérience généraleNo lighting INSIDE unit so I couldn't see well when I would search for things I had to bring stuff on on narrow walkway to search through my things and roofing inside unit was horrible no access to a bathroom near storage units only in office area which had limited hours.
GLORIA R. | Expérience généraleThank you to Luz and all the other employees that work there
alberto p. | Expérience généraleNice customer service agents, very polite, answered all of my questions, very helpful.
Edith S. | Premières impressionsEasy quick and the staff was super helpful. They all worked well together and made everything happen very quickly.
Kyle Q. | Premières impressionsMy belongings were there for 11 years and pretty much the same condition as when I originally put them in there. I would highly recommend your facility. Thank you for your services
anthony e. | Expérience généraleNicholas at UHaul of Springfield was very kind, professional, and helpful as he explained my storage options, and reviewed my initial online order, while exuding patience. Thank you for your service.
Mauirce P. | Premières impressionsStaff is fantastic very friendly an always answered all my questions
DEVIN H. | Expérience généraleBrent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better! Your organization is lucky to have him!@
HANNAH N. | Premières impressionsAt a time when I really needed help you all was there and I truly mean that thank you
Gaile A. | Expérience généraleI am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.
Stephanie C. | Expérience généraleGuy at the counter is a rock star of customer service. 2nd encounter. He is the real deal
Eric P. | Premières impressionsI was very happy with the service they provided for me.
Anthony S. | Premières impressionsGreat service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.
nancy b. | Premières impressionsGRACIAS MUY AMABLES
lucey m. | Expérience généraleExcelente 👌
RHAIXA C. | Expérience généraleLuz was great
Catherine S. | Premières impressionsWhen I made the reservation they set 1st month free ,, When I got there they say they don't do that anymore...
ALBERT W. | Premières impressionsEverything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentals
NORMAN H. | Expérience généraleFriendly staff good service
hector o. | Expérience généraleBrent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.
Michael C. | Expérience généraleThe manager goes above and beyond to fix problems and help
OCTAVIA J. | Expérience généraleSome confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm Hamel
NORMAN H. | Premières impressionsThere was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day long
Wanda Z. | Premières impressionsEveryone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.
Shelia M. | Expérience généraleThe whole process went smoothly and the staff was helpful and professional. Merci.
Elizabeth T. | Premières impressionsVery professional, courtesy, and considerate staff...keep it up guys...
RAWLE J. | Expérience généraleEveryone I spoke to was so helpful and polite something that is rare thank you very much
Gaile A. | Premières impressionsBrent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.
Lucy V. | Premières impressionsI didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.
Wanda A. | Expérience généralemanager is friendly and willing to help.
OCTAVIA J. | Premières impressionsAWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and "free month of storage with truck rental" was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!
Halley P. | Premières impressionsWe couldn't have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommend
TIANA B. | Premières impressionsIf I had to rent a storage room again I would go to U-Haul.
joyce h. | Expérience généraleOverall great experience!!
Christine H. | Expérience généraleThe young man that intended me he was very polite and courteous well-mannered and very helpful 😊
Mildred R. | Premières impressionsGood customer service.
Tykie G. | Expérience généraleBrent was amazing ...great customer service ... great communication skills and very helpful
Felicia G. | Premières impressionsgood review for everyone very helpful
Nancy A. | Expérience généraleIf I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger went above and beyond to satisfy a grievance
clarke h. | Premières impressionsIt should be open at least 2 hours later.
BEVERLEY B. | Expérience généralemy first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanks
Rhoda H. | Expérience généraleBrent and Kecia were GREAT! and the rest of the staff too.
David S. | Expérience généraleEvery body has always been very nice and helpful to me can’t complain
Victor A. | Premières impressionsGreat service great storage keep up the good work..Boston road Springfield MA.
Sandra J. | Expérience généraleAmazing customer service
Dorothy T. | Expérience généraleThe monthly rate was too high.
Robert W. | Expérience généralevery poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.
Laura M. | Premières impressionsNeed to exterminate in the summer but other than that it was great.
CIARA R. | Expérience généraleWas a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easier
Luz M. | Expérience généraleManager Brent and employees were always helpful and friendly!
Cheryl P. | Expérience généraleMy needs were met quickly and efficiently!
Cheryl P. | Premières impressionsKeesha was phenomenal. She was very professional and helpful. I'm so glad I came to that store
Curtis J. | Premières impressionsThe staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!
Shelia M. | Premières impressionsStaff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.
Mark R. | Premières impressionsThe manager was great and forward towards my concern and questions happy birthday
Nancy A. | Premières impressionsThey were very helpful and thank you.
Lisa B. | Expérience généraleThey were very helpful thats all I have to say I will recommend to any one else. Merci
Lisa B. | Premières impressionsManager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.
Theresa S. | Premières impressionsThis experience was 100 times better than the last time i went here.
april m. | Expérience généraleIt seems that you are force to buy a lock.
rafael I. | Expérience généraleThe cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!
Jane C. | Expérience généraleHelpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.
jose z. | Expérience généraleI was very happy with your spfd location.
Mary S. | Expérience généraleGood services
tenisha t. | Premières impressionsMurphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!
Dave W. | Expérience généraleMy daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.
LISA O. | Expérience généraleYesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a 'hello.'
Janine S. | Expérience généralenice place rent a truck or storage ECT there the people that work there are nice also
patricia j. | Expérience généraleI have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!
alfred b. | Expérience généraleNeed to fix back door Don't feel welcome Need value customers Need to build a good customers relationships
Eliseo G. | Expérience généraleI had a pleasant experience during my recent move.
Lori r. | Expérience généraleBetter customer service
Eliseo G. | RéservationBetter customer6 service
Eliseo G. | RéservationThank you. Great service and people
MICHAEL K. | Expérience générale