Évaluations des clients U-Haul Moving & Storage of Springfield
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Springfield
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Madeline D. le
Hire enough people and also educate them . Also make sure that when you speak to a person and they say there going to call you back that should return your call. Call three times and never revived a call or a txt back., also don’t charge a person for things they did not know about. Never will rent a truck from there again. I will spread the word on how bad it was for me and others.
Michael C. le
Staff were pleasant and easy to work with. Trailer was hitched with chains too tight and one chain broke causing damage to my vehicle's trailer wiring. Spent approximately $60 on repair and $15 on parts to reconnect wires. Trailer is not water tight. Rain on trip south damaged my mother in laws clothes and in addition to washing everything in her entire suitcase, we had to throw away stained clothes which would not come clean. Another $80 spent on a trailer which was in poor condition.
Joann A. le
Everything was great! Loved the pickup truck!! Employees were the best..
Mark R. le
Staff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.
james f. le
Expecting to drop off the truck just 2 .5 miles from my house I was informed that I was dropping off the truck at the wrong branch after they had already checked in the truck. I told the manager that I would just leave the truck with the and they could figure out the mistake the rental guy at the other branch did. The MANAGER to me if I did there would be huge fees applied to my rental if I did. So I drove the truck to the branch that was listed adding 13 more miles to my mileage count. I bring the truck to the correct return branch, and the lot attendant checks in the truck. I go to the office to close the contract and was informed that because the truck was no checked in at two different branches I could not close the rental. after waiting a little over 1.5 hours on the phone with corporate they told me that the manager had lied to me about the extra fees and they would fix the problem
Zulma R. le
I was completely satisfied with everything. Nothing needs improvement.
betsy s. le
Waiting period in line . More staff help. Staff helpful and courteous.
David D. le
None needed!!! ??
Rochelle J. le
Good service
Fransisco M. le
You guys are great!! Totally satisfied the way you guys handle things!!??
Gary g. le
I'm getting charged for gas that I shouldn't get charged for. The company claims there was 7/8 of a tank, it was .ore like 3/4 so I bring it back above the 3/4 level and now I'm get to g charged for 4 gal. That's bs. I brought it back with more then I picked it up with.
Husam A. le
The staff was very professional and friendly. Next time I’ll came to this place to rent the vehicle.
Ernest S. le
continue to provide the excellent service at this location.
francisco d. le
Just want to say that the staff was very kind, helpful and professional.
David P. le
When I arrived I asked the general manager where I could park my car, his response was exactly, “one thing at a time man”. We had a confirmed reservation, when I arrived at the Chicopee location I was told they did not have a truck for me they were overbooked. He offered me $50 I informed him I needed a truck and suggested he reach out to other stores to find me a truck. Fortunately there was a smaller truck available at the Springfield Boston Road location. I wasted an hour and a half of my time and kept my family waiting. I will never use U-Haul again and I strongly recommend you re-train the general manager to be more customer orientated.
NAncy A. le
The manager was great and forward towards my concern and questions happy birthday
Gerard R. le
Convenient. Thanks.
Michael F. le
Windows were not dirty. Had to wash interior/exterior of windshield and mirrors to be able to see clearly.
Brendan S. le
Lous, She was very helpful and reassuring regarding the timing of my pick up and return. Considering the changing weather it helped plan and relax.
Bassey A. le
Brent is the best! Very helpful and accommodating.
RAWLE J. le
Awesome service
Thomas S. le
Tyvon was friendly and efficient.
Javier F. le
The wait was long and people were outside chatting when only one could be out side working and the other helping the other csr with the line no team work the csr kept saying sorry for the wait while they others were outside chatting.
ben q. le
The staff were all friendly and helpful. I didn't have to hook up or unhook the trailer - they did it all for me!
Jorge c. le
Gracias por su ayuda Dios les Bendiga
Lisa B. le
They were very helpful and thank you.
Leslie K. le
The personnel at this location was very understanding and helped assure that I wouldn’t be charged for the equipment I didn’t receive.
Nicholas P. le
It Was a great experience. Everyone there both on rental and return were very helpful and polite . Thank You Boston Road Springfield Ma
brett p. le
-Lorraine with XT (?) was very helpful when we had to switch drop off locations. -Josh H with Scheduling provided EXTREMELY POOR customer service when we needed help moving drop off locations -Our pickup was moved from Palmer to Springfield at the last minute and that caused us an extra hour of driving with no cost consideration. We didn't complain about it.
roberto j. le
The employees you get guy was really helpful. Both times I went there definitely a great employee
TUANN C. le
When parked the truck, the worker didn't make eye contact or greet me; didn't say anything at all while I just stood there by the truck for two minutes. He looked at his phone the whole time. I finally said, "Do you need me to do something?". He shook his head and said, "You're all set." Very poor customer service. At the very least, train your people to make eye contact and say hello.
Wanda O. le
Los interiores del truck y la parte de carga estaban sucios. El vehículo tiene problemas mecánicos y encontré el precio un poco caro.
ernest d. le
They over charged me for gas
Barry B. le
Great staff
donald b. le
Trailer had to be swept. this was after I had gone to West Springfield where my trailer wasn't. and sent here.
Andrew H. le
Nowhere to go to if you already had a reservation, and/or prepaid to quickly get in and out. Had to wait in a large line, where many of the customers did not have reservations, which was annoying when I was already pre-booked and pre-paid.
Suzanne N. le
Make it easier to directly call the location you're going to. I had a simple question and my call wasn't answered locally even though I called the 413 number that was supposed to be the direct line to Springfield. The off site customer service rep said I'd be called back and i wasn't. It all worked out ok though.
Donald L. le
A bit more pricey then I thought it would be but overall good company
Saul C. le
Put backout cameras on all vehicles.
Lisa B. le
They were very helpful thats all I have to say I will recommend to any one else. Thank you
Carlos F. le
nothing everything is perfect
Sean J M. le
Great experience both with the U-Haul Team and the U-box! You made our daughters move to Ohio very easy and saved us a long trip with moving help on the receiving end!! Thanks Highly Recommend U-Haul!
Gerald J. le
Despite having reserved a truck, we had to wait over an hour to complete the rental. We had requested 12 blankets/pads, did not get them. The 26' truck we were given shook and vibrated terribly at both low (30) and highway (55 - 65) to the extent we didn't think it would make the trip - Palmer MA to Scituate MA and back. We called upon arriving in Scituate and were told they "would make a note"...and we reported upon return. This truck is a serious safety hazard and should NOT be rented or on the road. As a MA State Police Trooper, I can assure you that the truck does not meet the DOT safety standards and has a serious front end issue. We are grossly disappointed in our experience and the response by everyone we advised of the issues!
frank b. le
Return process with uhaul app unsatisfactory. App kept going back to the beginning. Took over 20 minutes to complete return with the app.
russell l. le
Long line to pick up vehicle. My reservation was for 10:00 I was in line until 10:30 before I was waited on. There was three guys waiting on customers. One left with a long line to go somewhere and one did not seem to have much knowledge on things and had to keep asking the other guy questions.
tom e. le
Staff was legit and really nice. Kept it 100.
David W. le
Brent Lang was the best . Awsome customer service. Couldn't ask for better customer service. Great personality!
Donald A. le
Train the trainees better to inform customers about over charging. Trainee i had cost me an extra day and didn't explain to me that I'd be charged nor told me an appropriate return time.
Richard F. le
Our salesperson was exceptionally helpful.
Theresa S. le
Manager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.
Tom F. le
Staff seemed like they all started yesterday, the vant smelt very bad, I had to drive with both windows down. Apparently the location has technological problems with wifi connections. I expected an email receipt, but had to return the next day to confirm that I did in fact return the vehicle. This would have been a major inconvenience of I didn't live so close, and have the day off.
april m. le
This experience was 100 times better than the last time i went here.
Robert R. le
Fast friendly great experience
jeanne s. le
The truck that I rented transmission was very bad. Other than that, the staff was amazing!!! Thank you
John K. le
Personnel very accomodating
ROMAN Z. le
Kesha was great! smooth transaction super friendly. I have used this location several times and will definitely be back the next time I need a truck!
Sean J M. le
I rented a pickup truck and Ubox, loaded prior to Uhaul shipping it to Ohio for us. Our local Uhaul was helpful with reservations, equipment was ready when we arrived and everyone very friendly. Th Ubox worked great, pickup was easy to drive. I highly recommend Uhaul, great support, great equipment and great staff!! Thanks for taking the stress out of our move and helping us move a 1 BR apartment 500 miles with ease!! Thanks
martha g. le
Always check the gas and compare it to the one they mark on the paper. That is way nobody trusest anyone anymore.
rafael I. le
It seems that you are force to buy a lock.
Melody M. le
dont lie to customers
Richard G. le
I was quoted a 24 hour rental as I picked up at 5.30pm and was returning the trailer before 9.30am the next day. I was therefore disappointed to find that on the final U-Haul contract card was charged for two days. U-Haul Contract 87831124
Ann Marie D. le
The people when I picked up were absolutely wonderful. However when I dropped off later that day, the staff were all different people. Of them all only the one who finally checked me in was any where near courteous. Will not go back to that location.
Steve O. le
Very great experience will rent there again
ALEX P. le
the staff was welcoming and really attentive to my concerns excellent service will recommend
John P. le
Made a reservation to get to the place I'm Pasco Road in Springfield Massachusetts to be told that they do not rent their U-Hauls on the weekend after wasting gas getting ubered over there I have to go to the second location where they didn't have size truck already reserved that other location waste of money wasted gas waste of time I realize now that I cannot call the number to make a reservation because it doesn't matter reserved or not you may not get the truck personally went to Boston Road got good service there overall too late
William H. le
Great employees...Great service....This is what Great customer service looks like...
timothy r. le
N/A
PAUL ANTHONY W. le
Not much I can Recommend—-Everything went well as always——GOOD STANDARDS, COURTEOUS STAFF, AND PROMPT SERVICE WAS THE ORDER OF THE DAY!!!
Raymond P. le
keep doing what you're doing,and the next customer will be happy
joseph h. le
Made a reservation for a truck for 12:00. I wasn't able to get the keys to the truck until 1:15. It was a ridiculous wait and poor customer service. The truck was not ready when we got there and the information on the mileage and the gas gauge was incorrect so that added even more time. Why did I make a reservation? This was an awful experience and made me late for the job I had to do and for the rest of the jobs during the day.
PEDRO T. le
Is good uhaul
William H. le
The people at this location should be cloned. They define what EXCELLENT customer service should be---great personalities...a genuine desire to help customers.
Jane C. le
The cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!
jose z. le
Helpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.
Jan B. le
Excellent experience.
Mary S. le
I was very happy with your spfd location.
jENNIFER ANN D. le
Excelent customer service and treat you with respect. Thanks guy's
SEAN C. le
EXPLAIN BETTER TO THE CUSTOMERS THAT THEY ARE REQUIRED TO RETURN TRUCK TO THE SAME LOCATION. I WAS UNAWARE THAT WE WERENT ALLOWED TO RETURN TRUCKS TO DIFFERENT LOCATIONS AND NOW THEY ARE TRYING TO CHARGE ME OVER $200 WHICH I CANT AFFORD
Marilyn M. le
Personally I had a great experience at Uhaul and I wouldn't change anything
jeff w. le
Easy friendly and nice equipment
Robert H. le
Vehicle was not assigned to reservation in the app as normally done. Ended up having to go into the store (which was busy) and wait about 20 minutes, wasted valuable time. Usually just pick up the keys follow the prompts in the app and head out.
Charles B. le
Great staff.
CJ T. le
No double speaking
William L. le
Great service. Guys were very friendly and helpful.
Eric S. le
Very good experience. Will return
JOHN I. le
You did everything great! The only issue I had was that multiple reservations were made for the same time at the same pickup location. I think it had something to do with the truck not being available at the location I requested.I think the computer system had a glitch. I came into the Boston Road office and they quickly resolved the issue, Everything went smoothly.
ANDREA F. le
Really need to have a Express checkin lane. People without reservations and not doing the online checkin made for a long wait for those who did. Agent forgot my appliance dolly, making it hard to move certain furniture.
craig m. le
The manager at this location was really impressive... she knew exactly what I needed and what to do. She trained two other employees as she took care of me and was really outstanding. I am a former COO of a manufacturing company and I would hire her in an instant!
Michael J. le
the staff at that location suited my needs and was well informed, the equipment was top notched with no problems, would definitely rent again and recommend
Thomas C. le
The drop off location I chose ended up not being a Uhaul site anymore. You might want to update the map on your website to reflect accurate information. Overall, a great experience with the equipment and rental
tenisha t. le
Good services
Dave W. le
Murphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!
LISA O. le
My daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.
Janine S. le
Yesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a ‘hello.’
patricia j. le
nice place rent a truck or storage ECT there the people that work there are nice also
alfred b. le
I have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!
Eliseo G. le
Need to fix back door Don't feel welcome Need value customers Need to build a good customers relationships
Lori r. le
I had a pleasant experience during my recent move.
Eliseo G. le
Better customer service
Eliseo G. le
Better customer6 service
MICHAEL K. le
Thank you. Great service and people