Évaluations des clients U-Haul Moving & Storage of Springfield
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Springfield
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Gina O. le
Vehicle had issues changing gears and picking up speed. I didnt feel safe while driving at all.
Christopher M. le
Very quick and easy process in and out on the road quickly.
Robert L. le
The gentleman that received the truck when I turned it in was professional and friendly. He made things very easy for me and emailed me my receipt as promised.
Michael B. le
Rented on a holiday (Columbus day) and this location seemed to be understaffed. Had to wait over ten minutes before seeing an agent. At least one other customer left because of the wait. Otherwise happy experience.
Scott B. le
Staff was very friendly. Noticed a low coolant light on and were extremely happy to take care of the problem and get me on the road. The check in process was seamless. Would recommend U-Haul to a friend.
Thomas S. le
Keep on keepin' on! Nice guys, good service.
Brianna B. le
more accurate gas estimation
Amy M. le
Very helpful and accommodating staff. Great service
Kathleen B. le
Better service. To expensive. Would only use in an emergency. Would tell anyone not to use rent anywhere else.
Kathleen P. le
Do not let people smoke anything in the vehicle bc the next person may not. I received a severe headache and felt sick the rest of the day from it
Luz M. le
Was a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easier
David B. le
Came in day before to set up truck rental. Gave credit card info and asked if anything else was needed. Told no. Then was called and told I needed to come back again as credit card was just to “hold” the truck. To add to overall bad experience they made me wait 45 min and then when I got to the storage facility it was closed due to being held up by UHaul staff. So when I returned truck next day. Guy checking me in charges me for two days instead of one day as it was 12 hours. Had to come back a third time to get manager to credit me the overcharge. Not a good experience in the least. Made extra work for me and made this purchase likely my last. Area management should retrain staff. Poor customer service skills evident through entire process.
Paul D. le
More reasonable rates would be nice.
natalie N. le
I waited two hours for a truck because your system kept crashing .
Cheryl P. le
Manager Brent and employees were always helpful and friendly!
Michelle D. le
Really great service! ????
Cheryl S. le
Took a long time to get are rental because of the computer or maybe it was the lady. Took over 15 mins to get are truck. Either fix the computers or do more training.
Gerri T. le
My rental went very well. I have no ideas to improve as my service and the employees were very courteous and helpful.
Celeste O. le
very nice customer service at the counter. Tough finding a gas station close by for topping off tank! Location, location, location.
Joanne S. le
Excellent service!
Richard E. le
Explain vehicle better. Not aware of Tow Haul Mode at first. Problem with gas cap. Also, I feel the rate charged for mileage is excessive. I went 78 miles from Western MA to Central MA and back. Mileage cost was $77 and by far the largest line item cost and will make me think twice about doing this again. Makes $19.95 a day rental seem deceiving. Plus all the state fees are ridiculous.
Cheryl P. le
My needs were met quickly and efficiently!
Curtis J. le
Keesha was phenomenal. She was very professional and helpful. I'm so glad I came to that store
Shelia M. le
The staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!
Mark R. le
Staff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.
Nancy A. le
The manager was great and forward towards my concern and questions happy birthday
Lisa B. le
They were very helpful and thank you.
Lisa B. le
They were very helpful thats all I have to say I will recommend to any one else. Thank you
Theresa S. le
Manager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.
april m. le
This experience was 100 times better than the last time i went here.
rafael I. le
It seems that you are force to buy a lock.
Jane C. le
The cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!
jose z. le
Helpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.
Mary S. le
I was very happy with your spfd location.
tenisha t. le
Good services
Dave W. le
Murphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!
LISA O. le
My daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.
Janine S. le
Yesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a ‘hello.’
patricia j. le
nice place rent a truck or storage ECT there the people that work there are nice also
alfred b. le
I have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!
Eliseo G. le
Need to fix back door Don't feel welcome Need value customers Need to build a good customers relationships
Lori r. le
I had a pleasant experience during my recent move.
Eliseo G. le
Better customer service
Eliseo G. le
Better customer6 service
MICHAEL K. le
Thank you. Great service and people