Friendly staff, quick check in and check out.Very satisfied !
BRUCE B.Customer Reviews for U-Haul Moving & Storage of Springfield
Testimonials From Recent Customers
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The staff was super friendly, helpful and professional but the trailer turn/hazard signal and brake reverse lights did not function.
Martin D.Great customer service, pleasant experience.
CARLO D.Nothing. Equipment was ready on time. Staff was professional and friendly. Made the rental transaction enjoyable. Keep it up.
DOUGLAS L.Thank you to Luz and all the other employees that work there
alberto p. | Expérience généraleThe person who waited on me was very unprofessional and made me feel like I was bothering her.
WILLIE S.The staff in Springfield MA were friendly, helpful, and very personal. The experience couldn't have been easier or quicker to get and return the vehicle. I will go to this location again.
MICHAEL M.The vehicle was clean but the gas level was below the amount the tech indicated on the form prior to me taking the vehicle. I didn't pay complete attention to the amount of gas the tech indicted until after the fact and by that time it was too late. II drove 4,8 miles and ended up adding more gas into the vehicle. This amount includes a trip down the street replenish the tank. I really don't think I drove that much to necessitate a need to put 3,54 gallons back in, but you never know. Chow and thanks...
CONNELIUS P.Since it was my first rental from Uhaul, I wish the customer service agent reviewed the return policy after business hours. She mentioned the website but did not tell me to visit the website before I dropped the keys in the drop box!
ANGELA Z.All good
ADOLFO S.Vehicle was dirty and had ripped seats. Lever to adjust seat closer was very difficult to move. Took the manager about 5 minutes to move it. Staff gave me wrong information about products. Told them I need to move a motorcycle and was given a 10 foot box truck with no ramp. Was told the box truck came with straps. It did not. Found out when I returned the truck that no trucks come with straps and ramps aren't provided for 10 foot box trucks. Very frustrating
COURTNEY C.Nothing really. Employees we dealt with were friendly, courteous, and professional. Prices are reasonable. Variety of equipment was great. Everything worked out perfectly!
DOUGLAS L.Staff was very helpful and polite. Excellent service à la clientèle
MODESTO M.Well it was clean but the truck should probably go in the shop. Something is very loose. Excellent service à la clientèle. I go out of my way, paying more in mileage to deal with Luz and her team over the debacle in Northampton MA anyday
JUSTIN R.Online check in takes to long. Would have been faster to go inside. 4 employees doing nothing wile waiting over 20 mins for online approval.
Eric W.ðŸ‘
ROBERT S.More communication between the two sites; my drop-off location didn't know that that the lock on the equipment was UHaul's from the pickup site, and so had initially called to ask me to come back to remove.
LB M.Nice customer service agents, very polite, answered all of my questions, very helpful.
Edith S. | Premières impressionsOverall experience with U-Haul was horrible. Was told that the closest equipment was 40 miles away, got there and they didn't have it. Next was told that closest equipment was 10 miles further, got there and they said they made a mistake. Traveled another 80 miles and finally got the equipment.
JAMES K.Doing an excellent job!
Gloria W.Excellent service. Very friendly and helpful.
CYNTHIA S.The breaks on the haul we used need to be replaced. Maybe that should have been checked before hand.
ANNA B.I was overcharged. Would not recommend.
JOANITA Y.No they were really rude and disrespectful
Joseph G.First of all every time I've ever picked up a U-Haul truck it's always been on full so there would be no confusion. Yesterday it definitely wasn't full when I picked it up. So when I dropped it off they tried to charge $26 for a fuel charge. I went back disputed that and they refunded that part. I brought the U-Haul back in the same condition as I always would. For whatever reason they charge $36 for a cleaning fee now mind you I went to the bank cash to check and came back. By the time I came back my dirty U-Haul was already cleaned out. So if it was so dirty why would they charge me $36 you would be still cleaning it I literally went to the bank and came back to dispute the transaction. The customer service sucked and the general manager we worked with wasn't the best. Worst experience ever. And I've done business with your company a couple of times last year alone I think I rented at least seven times. Just this time didn't work out. I will think twice before renting with your company again.
Richard M.Move all seats forward and vacuum debris away
ANNIE K.Just thank you
CODY L.Knowledgeable and courteous staff.
JOB O.The staff was super helpful, I was late to my pick up time and they helped me out and got it done for me even though it was not their problem I was late. Awesome staff, helpful in the setup of my trailer as well.
KYLE Q.Nothing. You guys are doing awesome. Great costumer service
ROSA R.Very happy with everything
ELBA F.I originally reserved this rental in Hillsboro NH but they called me to say they didn't have one while I was on my way to pick it up. Luckily i was able to reroute to Springfield Ma to get it but I'm not happy that it took days to notify me it was available. Very bad customer service.
RICHARD A.Thank you so much for your compassion and help!
ALEXAUNDRADOMINI M.Luz Ortiz was more than helpful when I brought the pickup truck back to U-haul. I would use this location if I need another truck.
DENNIS S.Wiring on 2†ball trailer was for small utility. No adapter available but good news for 13,5 you can buy one. Phone quote 25,43 actual was 28.30. Trailer in traffic I saw was low bed wide and long, 25 all day no mileage. We don't got one of those. 5x9 too small for lawn mower had to dissemble in rain, not happy.
CARLTON L.Charged for gas when I was late returning because i went to gas station to be sure it was back where it was
CEPIA T.Very professional and quick service!
MISTY P.Truck was never cleaned from well I don't know when, there was a glob of something on the center console maybe soda drip maybe a clump of chewing tabaco. Any ways it was gross that I had to clean it also over all truck looks like it was not even wiped down a little bit dirt dust on dash board. Truck stank of cigarettes had to keep windows down for fresh air and fan on high. Oil had not been checked oil light would come on when taking a corner. Not happy at all with it. Other then that truck and service were great. In and out fast. But with Covid being around seeing that the truck was not cleaned correctly and having to do it my self was not good at all
JAMES M.Easy quick and the staff was super helpful. They all worked well together and made everything happen very quickly.
Kyle Q. | Premières impressionsGood staff there so do nothing!
CLIFTON R.If someone offers you a discount on mileage for your inconvenience of having to go to Springfield location versus the one you signed up for, get it in writing. Service person will not offer you something she doesn't know about.
CYNTHIA S.Courteous and helpful staff
ARNOLD W.Please send refunds back faster. It's been 2 days and I'm still waiting for my money to return.
CLARENSA M.Everything was good
ISAAC H.The customer experience was great but the truck that I drove was terrible. Shifting problems, some crazy sounds when i was backing up. that truck needs some TLC
BRIAN C.I'd like to Thank you for being able to accommodate me at the last minute. Uhaul has always been there for my needs. Again Thank You
KAREN E.The steering wheel had grime on it. I had to clean it before driving. The back of the truck had soil/dirt on the floor. It could have been swept some more. I had to clean it myself before moving my clean furniture. I've rented from this location before and never had a problem. I was disappointed.
STEPHANE S.Vacuum & Dust vehicle before renting it.
GREGORY G.The girls were awesome above and beyond
ROBERT T.I was impressed from start to finish. Great job uhaul and the local team.
MICHAEL M.Nicholas at UHaul of Springfield was very kind, professional, and helpful as he explained my storage options, and reviewed my initial online order, while exuding patience. Thank you for your service.
Mauirce P. | Premières impressionsThere the best I ever dealt with
GABRIEL R.Brent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better! Your organization is lucky to have him!@
HANNAH N. | Premières impressionsI was very happy with the service they provided for me.
Anthony S. | Premières impressionsGreat service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.
nancy b. | Premières impressionsLuz was great
Catherine S. | Premières impressionsThe whole process went smoothly and the staff was helpful and professional. Merci.
Elizabeth T. | Premières impressionsThe young man that intended me he was very polite and courteous well-mannered and very helpful 😊
Mildred R. | Premières impressions