Will have to cancel. Change of plans.Paulett W. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Springfield
Pour nous contacter
Springfield, MA 01119
(Directly across from Napa Auto Parts)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
What drive and move the stuff for them.. lol jks. The best in my bookAlesha M.
Le client n'a pas laissé de commentaire.William P.
Le client n'a pas laissé de commentaire.Angus M.
Le client n'a pas laissé de commentaire.john M.
The app did not work for me to report my mileage and gas...Meaghan R.
Le client n'a pas laissé de commentaire.Sonia M.
Le client n'a pas laissé de commentaire.Hector P.
Excellent service à la clientèle. I will definitely rent again in the future.Steven T.
Nothing. I've had to rent U-Haul equipment three times in last two months. Each time has been a pleasant experience. It seems they are pretty short staffed over there but they're still super efficient. I had the pleasure of working with the employee Darrell Smith two out of the three times I was there and he went above and beyond to make sure I was all set with everything. He was very friendly and courteous! I really appreciate his kindness and willingness to help me and explain everything to me. Good customer service is hard to find these days so It definitely needs to be recognized! Keep up the great work!Joseph B.
Le client n'a pas laissé de commentaire.edwin M E.
Everything was great and all three staff members were helpful and courteous.James M.
Derell is amazingJulius W. | Premières impressions
Le client n'a pas laissé de commentaire.Karen P.
Le client n'a pas laissé de commentaire.LUMARYS F.
Le client n'a pas laissé de commentaire.Denise B.
Le client n'a pas laissé de commentaire.Amber V.
I was very happy thanksDennis L.
Great customer service. Easy in and out.Robert C.
Great services as usual!Zhan L.
This location has really really friendly people working there. Its nice!john P.
The check in web process was very hard to navigate, I kept receiving an error message that the application could not verify my location so it wouldn't let me electronically check in the truck. It was very frustrating, after 25 minutes my husband just to photos in case we had an issue with the return.Kimberley S.
Le client n'a pas laissé de commentaire.billy B.
Check in to drop off truck was difficult and I got charged the 20 extra fee regardlessYEZZENIA C.
15' truck was aged. Drifted to the right while driving. Loud! padlock didn't lock, but didn't need to use it. It is time for a thorough going through of this vehicle and fixing issues. Next time I will look more carefully at the truck that is being offered. All staff at the location were excellent.Scott G.
Le client n'a pas laissé de commentaire.Skyla Y.
Le client n'a pas laissé de commentaire.Daisy P.
Rented from Boston Road Location 3 to 4 times. Staff is always helpful. Equipment OK, Some recent, some rather old. Gets the job done.Michael L.
Le client n'a pas laissé de commentaire.PhyllisMarie M.
Le client n'a pas laissé de commentaire.Virmarit D.
Le client n'a pas laissé de commentaire.Megan B.
Le client n'a pas laissé de commentaire.Eric D.
Great staff, clean equipment, and amazing ac in the trucks.Olga K.
Friendly and efficient.doug B.
Le client n'a pas laissé de commentaire.johnathan T.
Everything was quick and easy.Dwight H.
No commentsAlexis D.
Le client n'a pas laissé de commentaire.Scott S.
Truck was clean and ready to go. UHaul still makes you go to the counter to retrieve the key , even with on line check out. No express line or designated area so you still have to wait.Adam M.
Make sure you serve customers according to there arrival and not jump whomever first. I was one that was there at 8:30 not realizing they open at 9 so when they finally opened about 10 ppl jumped through the door before me and I was last to be attended. Should have numbers at door for those who arrive can grab and get served accordingly. Other than that it was a pleasure.Hector P.
Le client n'a pas laissé de commentaire.russ W.
Better return options... my phone died and i was chargedCandace S.
Brent and Darrell were both very friendly and helpfulJason C.
First of all the cabling wasn't working when uhaul connected to my truck and spent the next hour re wiring the trailer. Then the uhaul employee told me if I returned it the next day even after hours i would only be charged for the one day, which I did. I was charged for both days regardless. I called to complain and uhaul said the manager from the location would call me back, but no one ever called me back. At this point I would never recommend this location or Uhaul Maybe if someone had called me back to explain I would've been satisfied, instead you stole an extra $60 from me congratulations hope it was worth it.Chris B.
All of the staff are very professionalJOHN D.
Le client n'a pas laissé de commentaire.Hector M.
Lots of traffic to get to the U Haul center. Would prefer a easier way to get there. But, you have to be centrally located and for that Boston Rd., Springfield is very good. The service was very good and so are the employees. Very polite and professional. Thanks U-Haulsuzanne P.
Le client n'a pas laissé de commentaire.cheryl S.
The staff there are very prompt and friendly. My guy Juan Torres was great to deal with. He was very helpful when I picked up the trailer and even was there the next day to help me disconnect the trailer when I returned it.MACK S.
Le client n'a pas laissé de commentaire.JOERG B.
Isaiah was awesome. He was very polite and helpful. And his co-worker was also very nice and friendly, but I didn't read her name tag so I can't call her by name. Great, easy, affordable experience.Elizabeth M.
Nothing everything was perfect and costumer service grate , 5 star customer service.Richard A.
Le client n'a pas laissé de commentaire.Amber F.
Le client n'a pas laissé de commentaire.Tanika M.
easy pick up and drop off. Great customer service.Anthony G.
Staff was very polite and helpful.Gayle S.
Le client n'a pas laissé de commentaire.Joseph H.
Get rid of Nicholas Strange He was the worst assist manager I have ever dealt with in my entire life! I will NEVER use uhaul ever again and will spread the word on how horrible Nicholas Strange isGladys V.
Great experience!Brian T.
The 2 young Women; the service rep and the cleaning lady are outstanding hard workers. They treated me very professionally and I was impressed with how clean the showroom and the storage facility was I was expecting to be in and out of there I just have a regular transaction and consumer experience However, they're great personalities and attention to detail kept me there and I shared some stories with them as I was impressed with themFred B.
Le client n'a pas laissé de commentaire.Dwight S.
Sales reps were very professional & pleasant and still created a welcoming environment. They answered every one of my questions nicely.Andrew B.
Staff was awesome as was as usual the equipment too.William B.
I went to go gas up and notice the gas cap was severed off so it was tough trying to get cap off, so wasn't carefully inspected before rentedDaniel E.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.Carmen B.
The U-Haul truck was kind of shiesty. It shaked, made some weird noises and honestly it felt unsafe to drive. Other then that every employee was friendly.Joey B.
Excellent service very pleased thank you!KAREN M.
Le client n'a pas laissé de commentaire.Taylor C.
No complaintsCameron S.
Le client n'a pas laissé de commentaire.SUSAN L.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.David S.
Everything was very satisfactory.Peter K.
Quick pick up and easy drop off. Staff very helpful and friendly.Lynn B.
Le client n'a pas laissé de commentaire.Julio A.
Great experience efficient and friendlyJames F.
Le client n'a pas laissé de commentaire.Chad H.
Le client n'a pas laissé de commentaire.Dwight S.
Le client n'a pas laissé de commentaire.Teresa A.
Le client n'a pas laissé de commentaire.NELIDA R.
The service was exemplary.Alma C.
Complimentary coffeeJohn C.
The roof of the truck leaked when it rained and water got in and ruined our mattress and couch, now we have to buy new ones and the people assisting me couldn't care less.NICHOLAS K.
Le client n'a pas laissé de commentaire.Timothy L.
Le client n'a pas laissé de commentaire.Xiomara F.
Amazing employeejorge C.
Make sure the wipers had rubber and all brake lights an blinkers worked !!!!! IT HAILED and I had poor blades on wipersalberlta L.
This location is one of the best U-Hauls I have ever used, and I have been all around the USA. BRENT Lang is a professional General Manager and an Asset to this company. He always treats me right. He deserves a superior performance award. Along with his crew. AGRALAN R.
Excellent customer service!FRED M.
Le client n'a pas laissé de commentaire.BRITTANY M.
Le client n'a pas laissé de commentaire.Ana L.
Le client n'a pas laissé de commentaire.Fredrick V.
Reliable and nice staff!Giana N.
Le client n'a pas laissé de commentaire.ESTHER M.
Le client n'a pas laissé de commentaire.DENISE G.
Nice people to work withMICHAEL H.
Very good customer serviceMIGUEL G. | Expérience générale
Le client n'a pas laissé de commentaire.CARLOS P. | Expérience générale
Le client n'a pas laissé de commentaire.Johnnie C.
Le client n'a pas laissé de commentaire.Gary D.
Le client n'a pas laissé de commentaire.MARIA D. | Premières impressions
Yo siempre que me voy a mudar cuento con ustedes son los permite excelente muchas graciasMARISOL D. | Premières impressions
Le client n'a pas laissé de commentaire.Michael M. | Premières impressions
Le client n'a pas laissé de commentaire.Wilfredo F. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHER P. | Expérience générale
Your stuff will be secure from people. Location is convenient. Beware… with inside/outside storage. The place definitely has rats. The rats will poop in and all over everything. Make sure to wrap every single and have nothing opened for rats to jump in.TrudyAnn E. | Expérience générale
Le client n'a pas laissé de commentaire.SYLVAN H. | Expérience générale
Working with Brent was always a pleasure, I would say he went above and beyond during the three years I was there. The staff was always pleasant to deal with and helpful. Would definitely use U-haul Boston road again if needed. A huge thank you, and would definitely recommend this store. I was there three years and my stuff came out in the same condition it was stored in. No smell, no damage.Linda F. | Expérience générale
No lighting INSIDE unit so I couldn't see well when I would search for things I had to bring stuff on on narrow walkway to search through my things and roofing inside unit was horrible no access to a bathroom near storage units only in office area which had limited hours.GLORIA R. | Expérience générale
Le client n'a pas laissé de commentaire.Meiling R. | Premières impressions
Le client n'a pas laissé de commentaire.Lukesha M. | Expérience générale
Le client n'a pas laissé de commentaire.robert b. | Expérience générale
Thank you to Luz and all the other employees that work therealberto p. | Expérience générale
Le client n'a pas laissé de commentaire.Chelsea D. | Expérience générale
Le client n'a pas laissé de commentaire.DIANE J. | Expérience générale
Le client n'a pas laissé de commentaire.JOHANNA D. | Expérience générale
Nice customer service agents, very polite, answered all of my questions, very helpful.Edith S. | Premières impressions
Le client n'a pas laissé de commentaire.ELENA C. | Expérience générale
Le client n'a pas laissé de commentaire.celine r. | Premières impressions
Le client n'a pas laissé de commentaire.MIGUEL G. | Premières impressions
Easy quick and the staff was super helpful. They all worked well together and made everything happen very quickly.Kyle Q. | Premières impressions
My belongings were there for 11 years and pretty much the same condition as when I originally put them in there. I would highly recommend your facility. Thank you for your servicesanthony e. | Expérience générale
Le client n'a pas laissé de commentaire.TAVISTDEE R. | Expérience générale
Nicholas at UHaul of Springfield was very kind, professional, and helpful as he explained my storage options, and reviewed my initial online order, while exuding patience. Thank you for your service.Mauirce P. | Premières impressions
Le client n'a pas laissé de commentaire.Pedro C. | Expérience générale
Le client n'a pas laissé de commentaire.Lynne K. | Expérience générale
Le client n'a pas laissé de commentaire.olivia c. | Premières impressions
Le client n'a pas laissé de commentaire.BRANDON L. | Premières impressions
Staff is fantastic very friendly an always answered all my questionsDEVIN H. | Expérience générale
Brent was absolutely wonderful to work with!! He was professional, helpful and couldn't have been better! Your organization is lucky to have him!@HANNAH N. | Premières impressions
Le client n'a pas laissé de commentaire.LASHANDA L. | Expérience générale
Le client n'a pas laissé de commentaire.Courtney A. | Expérience générale
At a time when I really needed help you all was there and I truly mean that thank youGaile A. | Expérience générale
I am not the customer listed, I tried several times to get my number out of their system but it never happened. I received many calls and was never successful in getting my number out their system and even was sent this review as result.Stephanie C. | Expérience générale
Le client n'a pas laissé de commentaire.MILDRED R. | Premières impressions
Guy at the counter is a rock star of customer service. 2nd encounter. He is the real dealEric P. | Premières impressions
I was very happy with the service they provided for me.Anthony S. | Premières impressions
Great service great customer service as well one of the staff was able to assist with moving which is really helpful on a busy day that they had and mrs. Keisha and her staff was very efficient Miss Keisha and attended.nancy b. | Premières impressions
Le client n'a pas laissé de commentaire.Moniqua J. | Expérience générale
Le client n'a pas laissé de commentaire.ELISABET R. | Expérience générale
Le client n'a pas laissé de commentaire.Sasu E. | Expérience générale
Le client n'a pas laissé de commentaire.Guillermo Q. | Expérience générale
Le client n'a pas laissé de commentaire.ALBERT W. | Expérience générale
GRACIAS MUY AMABLESlucey m. | Expérience générale
Excelente 👌RHAIXA C. | Expérience générale
Le client n'a pas laissé de commentaire.Vanessa A. | Expérience générale
Le client n'a pas laissé de commentaire.Aleishka S. | Expérience générale
Luz was greatCatherine S. | Premières impressions
Le client n'a pas laissé de commentaire.lashanda l. | Expérience générale
Le client n'a pas laissé de commentaire.june s. | Expérience générale
Le client n'a pas laissé de commentaire.chrislena h. | Premières impressions
Le client n'a pas laissé de commentaire.Ana M. | Premières impressions
When I made the reservation they set 1st month free ,, When I got there they say they don't do that anymore...ALBERT W. | Premières impressions
Everything went well, not an iota of grief. helpful when needed. Definitely the go to place for storage and rentalsNORMAN H. | Expérience générale
Le client n'a pas laissé de commentaire.Rickford F. | Expérience générale
Friendly staff good servicehector o. | Expérience générale
Brent was a very dedicated supervisor at the Springfield Boston road facility, Him and and his crew members do a great job on helping all customers with any questions and take pride on solving any issues. I would definitely keep bringing my business back to Boston road uhaul and would definitely recommend that branch.Michael C. | Expérience générale
The manager goes above and beyond to fix problems and helpOCTAVIA J. | Expérience générale
Some confusion at the start for my storage but Brent quickly straightened it out. We went over the procedures and protocols and all went smoothly moving items into storage. Overall a good experience for me after a death in the family. Thankyou Brent. Norm HamelNORMAN H. | Premières impressions
Le client n'a pas laissé de commentaire.Joselyn S. | Premières impressions
There was a girl who help Me a lot Luz Ortiz she is a great person I will recommend her all day longWanda Z. | Premières impressions
Everyone was so kind and understanding of my circumstances and were extremely. If I should ever move in that area again this will be the only place I will do business with.Shelia M. | Expérience générale
The whole process went smoothly and the staff was helpful and professional. Merci.Elizabeth T. | Premières impressions
Very professional, courtesy, and considerate staff...keep it up guys...RAWLE J. | Expérience générale
Le client n'a pas laissé de commentaire.jerry s. | Premières impressions
Everyone I spoke to was so helpful and polite something that is rare thank you very muchGaile A. | Premières impressions
Brent was so helpful and polite while helping me pick out my storage unit. Great employee and so professional.Lucy V. | Premières impressions
Le client n'a pas laissé de commentaire.wanda f. | Expérience générale
Le client n'a pas laissé de commentaire.MICHELLE F. | Expérience générale
Le client n'a pas laissé de commentaire.Karli H. | Premières impressions
I didn't have any trouble with the storage facility part of my contract. My issue is with the truck that I rented out on Saturday to move out my belongings. The truck was dragging to shift from 2-3 &3-4 gear and before I would put my foot on the brakes, the truck would jerk. Then the keys was stuck in the ignition. I believe I should be compensated money wise for the headache I went through with this truck. I don't know how it passed inspection. Since 1073 I have been a customer of u-haul loyaly. It's unfair.Wanda A. | Expérience générale
Le client n'a pas laissé de commentaire.Darlene G. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff C. | Premières impressions
manager is friendly and willing to help.OCTAVIA J. | Premières impressions
AWFUL! Was issued a 210$ credit instead of the refund I was supposed to receive after renting a truck and "free month of storage with truck rental" was apparently bs. Had to pay for my storage unit and was told I was going to be issued a refund and instead a credit that I DONT want to use because I will NEVER be using uhaul again. Not to mention being locked out of my unit when it was paid ?!?! NOT HAPPY A CUSTOMER !!!!Halley P. | Premières impressions
We couldn't have asked for a better experience. Staff here is super accommodating and helpful. We rented a truck to help us move and even packed up the other storage unit we bought at a different business and reserved a new one at this Uhaul location because of their service and convenience. I highly recommendTIANA B. | Premières impressions
Le client n'a pas laissé de commentaire.Natalie E. | Expérience générale
If I had to rent a storage room again I would go to U-Haul.joyce h. | Expérience générale
Overall great experience!!Christine H. | Expérience générale
Le client n'a pas laissé de commentaire.Lourdes C. | Expérience générale
The young man that intended me he was very polite and courteous well-mannered and very helpful 😊Mildred R. | Premières impressions
Good customer service.Tykie G. | Expérience générale
Brent was amazing ...great customer service ... great communication skills and very helpfulFelicia G. | Premières impressions
Le client n'a pas laissé de commentaire.lorimar m. | Premières impressions
Le client n'a pas laissé de commentaire.Wanda A. | Premières impressions
good review for everyone very helpfulNancy A. | Expérience générale
If I had to change anything, it would be the directions to get to the lockers. Its similisr to a maze. Additionally, the manger went above and beyond to satisfy a grievanceclarke h. | Premières impressions
Le client n'a pas laissé de commentaire.John H. | Online Move In
It should be open at least 2 hours later.BEVERLEY B. | Expérience générale
Le client n'a pas laissé de commentaire.VICKI C. | Expérience générale
my first name is spelled wrong and my address is wrong. Here are the correct spelling and address: RHODA E HAYNES 80 COLTON STREET SPFLD MA 01109 please correct these thanksRhoda H. | Expérience générale
Brent and Kecia were GREAT! and the rest of the staff too.David S. | Expérience générale
Every body has always been very nice and helpful to me can’t complainVictor A. | Premières impressions
Great service great storage keep up the good work..Boston road Springfield MA.Sandra J. | Expérience générale
Amazing customer serviceDorothy T. | Expérience générale
The monthly rate was too high.Robert W. | Expérience générale
very poor experience. Staff took money for our unit and showed us where it was with no direction. If we weren't so time restricted that day I would have taken stuff and gone elsewhere.Laura M. | Premières impressions
Need to exterminate in the summer but other than that it was great.CIARA R. | Expérience générale
Was a hard moment my brother passed away and I was moving my mom to other town by my self, the owner or supervisor was very carrying and helpful on that moment very flexible with time and make easierLuz M. | Expérience générale
Manager Brent and employees were always helpful and friendly!Cheryl P. | Expérience générale
My needs were met quickly and efficiently!Cheryl P. | Premières impressions
Keesha was phenomenal. She was very professional and helpful. I'm so glad I came to that storeCurtis J. | Premières impressions
The staff was beyond helpful and made sure they did everything they could to make things easy for me. I highly recommend this location!Shelia M. | Premières impressions
Staff was very helpful and attentive to both myself and all the other customers in the store. And very patient, polite and understanding as well as efficient. Great bunch of employees and services.Mark R. | Premières impressions
The manager was great and forward towards my concern and questions happy birthdayNancy A. | Premières impressions
They were very helpful and thank you.Lisa B. | Expérience générale
They were very helpful thats all I have to say I will recommend to any one else. MerciLisa B. | Premières impressions
Manager was very helpful and patient while reserving a unit for storage. We did not feel rushed while trying to decide.Theresa S. | Premières impressions
This experience was 100 times better than the last time i went here.april m. | Expérience générale
It seems that you are force to buy a lock.rafael I. | Expérience générale
The cleanest outdoor unit I have ever seen and I have seen many. Staff was friendly and patient!!Jane C. | Expérience générale
Helpful staff. The lady that took care of me was amazing and thoughtful.a part time employee I think she is a teacher by day. I would use uhaul again.jose z. | Expérience générale
I was very happy with your spfd location.Mary S. | Expérience générale
Good servicestenisha t. | Premières impressions
Murphy and Kiera were great. Best customer service I have seen in a long long time. Kudos to both of them!!!Dave W. | Expérience générale
My daughter's belongings were intact and secure. Desk crew pleasant and helpful at all times.LISA O. | Expérience générale
Yesterday I needed to access my unit and it was very busy at this location. However, when I swiped my access card, my presence was still acknowledged by a 'hello.'Janine S. | Expérience générale
nice place rent a truck or storage ECT there the people that work there are nice alsopatricia j. | Expérience générale
I have always went with u haul from 1960s til now when I needed storage or moving, they aways will be #1 to me!! from the staff, real clean storage to well lighted and completely safe storing !!!alfred b. | Expérience générale
Need to fix back door Don't feel welcome Need value customers Need to build a good customers relationshipsEliseo G. | Expérience générale