Évaluations des clients U-Haul Moving & Storage of St Cloud

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of St Cloud

Cote générale :

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Miguel B.
Évaluation :

Check everything is working on the trailer

Lorrie B.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD W.
Évaluation :

With the covid b.s The guys where great friendly and very help full

CHRIS B.
Évaluation :

Once my reservation was made I was told that a representative would call me one day before to confirm the location for pick-up. I never recieved a call back. Water leaked into the 6 x 12 cargo trailer I rented. The back third of the trailer had wet boxes and water on some of the furniture when I arrived at destination. In the future the trailers should be inspected for water tightness prior to service

STEVEN W.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL K.
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Le client n'a pas laissé de commentaire.

anthony A.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

Glenn S.
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Le client n'a pas laissé de commentaire.

Tazahde S.
Évaluation :

I wanted to self return it but the rude lady wouldn't let me. The battery on the truck died and they still charged me for a late return. I was told 200 miles was included but when I returned it they said I only had 91 miles included and charged me for the "extra miles". By far my worst experience and I rent u hauls all the time.

kent K.
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Le client n'a pas laissé de commentaire.

David C.
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Le client n'a pas laissé de commentaire.

Linda S.
Évaluation :

Online check-in took more than 20 minutes. One employee was not wearing a mask.

Shine V.
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Dirty cargo van. Make clean in seating area next time

Samantha M.
Évaluation :

When we came in to pickup our truck the guy behind the counter did not have a mask on and did not put his cell phone down the whole time he helped us. He literally had it in his hand the whole time. And then when he brought us outside to the truck the first thing he did when we got outside was spit on the ground. How rude and unprofessional.

David O.
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Le client n'a pas laissé de commentaire.

TRAVIS H.
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The representative acted like he didnt care at all and was more focused on his phone was kind of rude when i would ask him a question almost as if i was an inconvenience to him i dont think he should be working there for how rude he was

Leslie P.
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Le client n'a pas laissé de commentaire.

Clarence C. | Premières impressions |
Évaluation :

Should have a pin number to the gate as well as the card. The card can be easily demagnatized.

FREDRICK C.
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Le client n'a pas laissé de commentaire.

charles H.
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Le client n'a pas laissé de commentaire.

SAID A.
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The store to answer calls

Jeremy N.
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The staff was very rude. When I pulled up they were smoking right outside the building and one lady wasn't wearing a mask. I won't be using this location again.

kelly K.
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Le client n'a pas laissé de commentaire.

ABDURAHIM G.
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Le client n'a pas laissé de commentaire.

jason L.
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Le client n'a pas laissé de commentaire.

JOYCE B.
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Le client n'a pas laissé de commentaire.

Patricia L.
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Le client n'a pas laissé de commentaire.

Brian Y.
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Used the app to pick up and drop off the van and had no issues.

nancy G.
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Le client n'a pas laissé de commentaire.

Nadia R.
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Employees not wearing masks

Julian W.
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Le client n'a pas laissé de commentaire.

PHYLLIS M.
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Le client n'a pas laissé de commentaire.

JOHN PAUL H.
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Nothing bad to say. Everything went well. I will definitely be there again when I need to haul something.

Leonard B.
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Le client n'a pas laissé de commentaire.

DAVID GERARD B.
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staff eas freindly and very helpful. good place to go

JAMES M.
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Le client n'a pas laissé de commentaire.

Mark B.
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Great service from the staff, the equipment was in great shape, and most importantly my classic car was trailers without any issues! Additionally the Auto Transport Trailer was fairly pricec. Highly recommend.

casey O.
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Same as above.

John L.
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Le client n'a pas laissé de commentaire.

Adam H.
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Le client n'a pas laissé de commentaire.

Bruce E.
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Le client n'a pas laissé de commentaire.

robert O.
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Tanner was very helpful and efficient. Glad I went there in the end.

Justin G.
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Only 1 of the 2 ordered dollies was in the truck upon pick-up. Had to go back for the other. Then the store gave us the wrong one, making the move more difficult and costing us time in a 24-hr rental. I'm not sure that they could have messed up this order anymore.

Jeanine R.
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Le client n'a pas laissé de commentaire.

Eglantina C.
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Le client n'a pas laissé de commentaire.

SALEM S.
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Le client n'a pas laissé de commentaire.

abdifatah Y.
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Le client n'a pas laissé de commentaire.

Huy P.
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Le client n'a pas laissé de commentaire.

RAYMOND L.
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Le client n'a pas laissé de commentaire.

Michael J.
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I reserved a truck in person at the closet location to our house about 2 weeks in advance for multiple days for a local move because I wasn't able to reserve it online for more than 24 hours. While at the store I found out that there is no guarantee of getting the vehicle I wanted from that location because there might not be a truck dropped off there when I wanted to pick it up. The next day I received notification that my pickup location had been changed to another store about 10 miles away. When I arrived at that location they told me that U-Haul had overbooked and that they did not have the truck I reserved but it would be available the next morning at 9:00. Had to change plans and come back to pick it up the next day. No fault of the pickup location, the staff there were just fine, not happy with U-Haul but unfortunately there are not a lot of other options available, hopefully won't have to move again anytime soon.

BERNADETTE C.
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Le client n'a pas laissé de commentaire.

Kimberly H.
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Le client n'a pas laissé de commentaire.

Chad S.
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Truck had bald tires. Bad transmission, dangerous to drive. Messed up my reservation, truck broke down. U-haul has stolen an extra $650 from me. Horrible experience, put my life in danger. Will be filling with BBB and filing law suits. Chad Steen

TERRENCE J.
Évaluation :

Your service was speedy and easy. Please just continue to do the great work that you have been doing. Thanks!

Wayne O.
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Will use again.

Susan L.
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Le client n'a pas laissé de commentaire.

DONALD B.
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Le client n'a pas laissé de commentaire.

ERIC SCOTT T.
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Nice people

Brenda E.
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Le client n'a pas laissé de commentaire.

THOMAS M.
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Le client n'a pas laissé de commentaire.

Patrick Z.
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It all went very well. Ronald was very helpful at drop-off.

Craig L.
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The gentleman was very nice, asked us the right questions and very efficient! Had us going on our way in no time at all!

James S.
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Le client n'a pas laissé de commentaire.

Stuart C.
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Staff were busy with other customers but using the mobile app I was able to check in my trailer in 5 or 10 minutes. Spoke with one of the staff briefly who ok'd my check-in, placed my folded and bagged moving blankets inside the sales area, they thanked me and I was on my way.

ALLAN I.
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Le client n'a pas laissé de commentaire.

Brad M.
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Le client n'a pas laissé de commentaire.

MAXWELL E.
Évaluation :

I was really frustrated with how little help the front desk was. I stated immediately that I was new and had never used this service before, thinking I would get a run-down of information of how/what my options are. My response I received after informing the employee of this was "K" and then an awkward long pause where she starred at me, and no words were exchanged. Literally she just sat there and did not speak a word. Instantly this was a red flag; which later only affirmed my suspicion that this process was going to be lengthy and frustrating. I was really confused because she was of no help absolutely what so ever. I could only imagine that maybe she was new and this was the result of poor management; or she simply did not care. After the long weird pause, I had to ask for the steps in which I needed to do next, in order to get my vehicle and leave. It felt like I had to force the information out of her. When I would get direction/info it was in bits and pieces. For example; I was told; word for word: "take a photo of your DL, front and back" I do so. Then the long pause/awkward stare.. I had to then ask is there something more I need to do with these? "You'll have to go on the website".... I had to tell her can you please maybe try explaining differently, im so sorry I don't understand what the steps or directions are. So far Im being told bits of information that im needing to string together in order to make sense. I had to ask her for directions that made sense. I found out, that I need to go to my email, find the url that was sent to me, open it where I will find the links in which I need to upload a photo of my DL and follow the steps from there. I verbally had to ask if those were the proper steps in which she was trying/not trying to say. She confirmed then. It was just really strange that she did not try or attempt to help or give direction. Usually from my observation; businesses love to inform new customers of the procedure in which they work. Maybe not all the same; but one way or another i thought the goal was to have the customer come back? I finally got my vehicle and was on my way. My understanding, based off no help, was when I was finished to return the vehicle. I called to confirm this step. I called directly to the location I rented from and told them I should arrive at 7, maybe a little after. The same lady encouraged me this was the right step, and to come back to return the vehicle at that time. She didn't tell me they would not be there/close and that I would have to return the truck through the online website. I didnt know any of that because she never informed that critical piece of info when i spoke over the phone.. Let alone when I first got thr van.. Unreal.. I was so livid and angry at this point. Feeling like I was just swindled out of more $ (because now i'd have to keep the truck overnight) I could not believe this had happened. Thats a pretty important part of the process I feel most would agree with. I ended up calling customer service where the gentlemen was of real help. I explained my frustration and the dialogue leading up to then. He helped me return the vehicle, with clear and direct steps. And was nice enough to make a note explaining the situation, so I would not be charged more. In the end it took an additional 48 frustrating minutes. I had a huge headache after. The van says rent me for $19.95 a day, but there are a lot more hidden costs. The company ought to be more transparent with this. They do not tell you about the almost 1.00 per mile they charge. Its not even close to 19.95. I paid close to $150(not including fuel, top tier~ $2 a gal) to use a van for less than 8 hours. Originally estimated to cost more (thank god it didnt) but I think its pretty ridiculous and outrageous overall. Especially having driven under 300 miles. I may have felt better and more justified had the employee had a clue as to how to do her job and be informed on the company procedures and steps, you know be of real help. Im still dumbfounded over the interaction. Sadly, there probably won't be a "next time" with these guys again.

Eglantina C.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD M.
Évaluation :

stop the phone use when in store for verification it is not convenient if a picture of DL is required then do it in the store and not with the phone

Darin A.
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Le client n'a pas laissé de commentaire.

Ziyad M.
Évaluation :

N/A

Gary F.
Évaluation :

Excellent location. Quick service.

Jonathan Y.
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Le client n'a pas laissé de commentaire.

Ronald E.
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Le client n'a pas laissé de commentaire.

james C.
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Le client n'a pas laissé de commentaire.

Zachary J.
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The tank was only 3/4 full when I picked it up, I filled it up right before returning it but the guage is off and it was recorded as 7/8ths.

Paul H.
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Le client n'a pas laissé de commentaire.

FUAD ABULKADIR M.
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Le client n'a pas laissé de commentaire.

FRED K.
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Le client n'a pas laissé de commentaire.

Helen M.
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Le client n'a pas laissé de commentaire.

Aaron A.
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Le client n'a pas laissé de commentaire.

MARK J.
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The truck really needed tires. road very bad could not drive it over 55 it shook so bad from bad tires.

ahmed D.
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Le client n'a pas laissé de commentaire.

cheryl P.
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I like the mobile app, got an error about "phone number already on file" that prevented me from check-in, had to go to counter to check in.

James K.
Évaluation :

As long as you do everything online prior to picking up your trailer Everything goes smoothly

NICOLE B.
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Le client n'a pas laissé de commentaire.

Shannon L.
Évaluation :

Be better.

Troy B.
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Le client n'a pas laissé de commentaire.

Nader S.
Évaluation :

Staff was great. They helped me setup and make sure everything was hitched safely.

Danial W.
Évaluation :

Location was fine, but you changed the pickup location and I had to go farther!

JAMES M.
Évaluation :

Great customer service. Very professional and courteous. Would recommend and use again.

Robert W.
Évaluation :

Wouldn't need to improve anything! Thanks for the great equipment and service! :)

bruce H.
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Le client n'a pas laissé de commentaire.

Colin M.
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Le client n'a pas laissé de commentaire.

Erica R.
Évaluation :

I have rented from here the last 10yrs and their staff and service is always great.

Mark B.
Évaluation :

Please follow the mask guidelines at the St. Cloud location. 3 out of the 4 employees we observed were not wearing a mask.

Matthew D.
Évaluation :

Le client n'a pas laissé de commentaire.

Roy R.
Évaluation :

The lady I talk to was a great help in located the auto transport I needed she was very nice

LINDSAY E.
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Le client n'a pas laissé de commentaire.

Shine V.
Évaluation :

Le client n'a pas laissé de commentaire.

Shannon S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

tim k. | Expérience générale |
Évaluation :

Mike the manager is awesome

WILLIAM H. | Expérience générale |
Évaluation :

Used the storage facility for 4 years. Mike was great and efficient. The uhaul phone service has a long wait time.

clarensia d. | Premières impressions |
Évaluation :

Thank you for making my move easy

Patty B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

mila h. | Expérience générale |
Évaluation :

The guy who checked me out asked me if there is a black box. There is no box. I found few dead mouse and some of my stuff were damaged by mouse. I wish the person who checked me in knew about the black box.

abdukadir a. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick K. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Michele A. | Expérience générale |
Évaluation :

Very accommodating, only complaint was hard to reach people at location. Phone rolled to customer svc., but they were able to get what was required done. Hoorah customer svc.

Kim W. | Premières impressions |
Évaluation :

They were very professional and very helpful.

david d. | Expérience générale |
Évaluation :

Very well managed facility .

William Z. | Expérience générale |
Évaluation :

The staff has been uninterested in my business, and I was treated each time I was there as if I was bothering them. The place in understaffed, and always looks junky - not dirty, but junky. It seems to be a low-budget operation, and the staff act like a low-budget deal. I would never do business there again, if can avoid it.

Eric G. | Expérience générale |
Évaluation :

I didn't have to pay a deposit of buy a lock.

DANIEL G. | Expérience générale |
Évaluation :

My only issue was the mice. There has to be a better method with rodent control as many of my items were nasty n had to be cleaned. I had insurance and should have seen if something could be done but i didn't. The rest of the facility n staff we're great!

Brian J. | Premières impressions |
Évaluation :

While the staff and equipment at the site were top notch the actual construction of the storage buildings caused issued for unloading the truck. First of all the spacing between the buildings was such that backint the truck up directly in front of the storage locker was simply not possible. This in itself would have not been an issue except that the lane between the two storage buildings was sloped to such an extent that having the truck simply parked parallel to the building meant it was impossible to have both corners of the lower end of the truck's loading ramp touching the ground at the same time. As a result the ramp was constantly rocking and twisting every time we rolled the dolly down the ramp. This made several of the loads of boxes lean sidewise to the point where they fell off the dolly and spilled off the ramp. This caused unloading at this site to be significantly more work and resulted in considerable more broken items than would have happened if we had been unloading onto an approximately flat driving lane. Thus I would recommend this site to a friend who is seeking to rent a truck or trailer but I would most definitely discourage anyone I know from using a storage locker at this site.

jacob c. | Premières impressions |
Évaluation :

Staff was kind and responsive.

Pierre L. | Expérience générale |
Évaluation :

Great knowledgeable and helpful staff!!!

Patrick B. | Expérience générale |
Évaluation :

Well done.

michael h. | Expérience générale |
Évaluation :

The store manager Mike Herron was rude and unprofessional. I will never do business with that location ever again just because he does not know a thing about customer satisfaction and appreciation!!

Anita S. | Premières impressions |
Évaluation :

Very helpful and quick!

Andrew L. | Expérience générale |
Évaluation :

.

ALEXANDRA R. | Expérience générale |
Évaluation :

This location allowed someone to be living in one of the garages for almost 9 months, which resulted in a mice infestation, that destroyed thousands of dollars worth of my personal property.

Alma M. | Premières impressions |
Évaluation :

Everyone did a good job. Thank you.

Robert B. | Expérience générale |
Évaluation :

The storage facility was rampant with mice. After 30 days, we found our boxes full of mice feces and holes. While unpacking we found live mice in our boxes. We should receive a refund.

ARNOLD H. | Expérience générale |
Évaluation :

Mike Herron is very professional and friendly. He has serviced my account for years and has been a pleasure to deal with. I have been proud to recommend others to come to Mike's branch to use UHaul.

Nancy K. | Expérience générale |
Évaluation :

My rating would be different if it's was an isolated incident, but this is the second time. In 6 months ,and if you count everything I lost due to water, mold and mice, I lost! But the ASM was nice

Robert B. | Premières impressions |
Évaluation :

Friendly, helpful staff. Took care of every need and answered all questions.

Patrick B. | Premières impressions |
Évaluation :

Emily was polite , professional & efficient.

Michael B. | Expérience générale |
Évaluation :

U-Haul has my highest regards; clearly maintaining #1 status on every level; above all other competition. CRITICAL COMMENT: your business standards are excedingly professional Way too professional!

Shawn S. | Expérience générale |
Évaluation :

The only issue we had with the storage unit was that another unit had food in it, and this resulted in mice getting into ours. The staff rid us they were aware, and we dealing with it.

tom a. | Expérience générale |
Évaluation :

Management is superior to competition.

Nancy K. | Premières impressions |
Évaluation :

They are all very helpful, I would recommend to all I know.

edwin w. | Expérience générale |
Évaluation :

I really Enjoyed renting from U Haul they where very helpful and nice, I really like them because unlike any other business renters they are ok with is renting but for one month no strings attached

Jody K. | Expérience générale |
Évaluation :

Mike is always friendly and and respectful. I will definitely return if need. The entire staff is great!!

edwin w. | Premières impressions |
Évaluation :

The employee who attended me was very nice, very helpful and even willing to re Explain things all over again, he was patient and did provided great customer service.

Amylia C. | Premières impressions |
Évaluation :

Service was friendly but staff wasn’t very knowledgeable.

Eric S. | Expérience générale |
Évaluation :

They were 4 hours late on my ubox pickup time even though I'd let them know a week before I wanted them. They kept calling me saying that they were really busy and would get to it as soon as possible.

Jean S. | Expérience générale |
Évaluation :

Convenient location and hours.

david c. | Premières impressions |
Évaluation :

Everyone was helpful and kind

Russell M. | Expérience générale |
Évaluation :

it worked well

Elizabeth L. | Expérience générale |
Évaluation :

It would be good to tell people ahead of rental that your Uhaul pods require a lock. When we picked ours up a lock had been put on with no key available. We had to take the pod back to get lock remo

Heather R. | Réservation |
Évaluation :

Friendly service and fair pricing.

Lesley F. | Réservation |
Évaluation :

The trailer I reserved to haul my vehicle did not have working taillights which caused me to make 2 trips instead of one way. Also , I could not haul my vehicle and it is still in my original location

Shawn S. | Réservation |
Évaluation :

The staff was great, and so helpful! We needed to upgrade our unit, and they made it seamless! Thank you!!

AUGUSTUS O. | Expérience générale |
Évaluation :

A excellent service

Richard A. | Expérience générale |
Évaluation :

Very professional staff and helped out when needed

Caroline C. | Expérience générale |
Évaluation :

Just have more help at the counter will help things go smoother rather then having one person doing it all. Just a helpful hint.

brianna V. | Expérience générale |
Évaluation :

We stored our daughters college dorm room stuff here for the summer. We weren't sure what to expect but we picked it all up and moved it back in everything was in perfect condition.

Sue G. | Expérience générale |
Évaluation :

I felt safe when going to the unit at night -- but there were times when waiting for customer service was a bit long and sometimes communication was a bit strained. Important things were fine

Patrick K. | Expérience générale |
Évaluation :

Your online communication was excellent. Billing notices and all.

Thomas K. | Expérience générale |
Évaluation :

The Doors were extremly hard to open. In fact, my Wife could not do it by herself. I will check to see if your competitors have better doors before I would return. Staff was excellent.

MOHAMUD U. | Expérience générale |
Évaluation :

Staff was freindly

mary c. | Expérience générale |
Évaluation :

I’ve used the U-Haul location in St Cloud a few times over the last 5 years and always find manager, Mike Herron, and staff to be helpful, efficient and friendly. Thanks y’all!

elizabeth t. | Expérience générale |
Évaluation :

Mike helped me through some problems with my unit. He communicated well and was helpful on several occasions. I was grateful for his professionalism and help.

Non reviews have been submitted for this location.

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