Customer Reviews for U-Haul Moving & Storage of St Cloud

5 716 évaluations

126 SE Lincoln Ave   Saint Cloud, MN 56304
(Located on Lincoln Ave and Highway 23)

(320) 251-3763

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(320) 251-3763

126 SE Lincoln Ave
Saint Cloud, MN 56304
(Located on Lincoln Ave and Highway 23)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony P. 
Évaluation :
5

Very friendly and helpful employees. Will definitely rent from this location again.

Debbie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas O. 
Évaluation :
2

Waited one and a half hours even after I pre paid online, pick up time was 4:00pm and got out of there at 5:30pm

JOEL R. 
Évaluation :
4

Speedy service from a friendly employee.

Courtney N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
4

The cargo van could have been cleaner. But overall the the van ran excellent and handled great. Would use again if needed

jonathan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig N. 
Évaluation :
3

I didn't get the dolly I paid for.

BRANDON K. 
Évaluation :
5

Great rental location.

Todd K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron M. 
Évaluation :
5

Thanks Zach for everything!

George Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeri B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Beth K. 
Évaluation :
5

Good customer service

Jon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri H. 
Évaluation :
5

Equip worked perfect on 1654 miles

Gilbert D. 
Évaluation :
5

Make furniture pads optional. We had far too many of them and just ended up declining them on two Uboxes. The staff at the St.Cloud location are A+. Very helpful, knowledgeable and forward thinking. They did a great job.

Ray M. 
Évaluation :
5

They is no improvement I can think of … very good customer service … I highly recommend this u haul location Michael and Jodi Leiran

Michael L. 
Évaluation :
5

You guys did GREAT!!

Charles H. 
Évaluation :
5

Great experience as always. Every time I rent a trailer, it reminds me of how stupid it would be for me to buy my own trailer (because I rent several types of trailers throughout the year).

Chester H. 
Évaluation :
4

My order was cancelled 24 hours before it was scheduled for pickup from the Waite Park, MN location because someone from Uhaul apparently called me to confirm the order, however I never received a phone call. Whomever took the call did not have a Uhaul reservation, so they cancelled the order. I received an email notification of the cancellation and promptly called the 800 number given to inform that I did not cancel my order. I was then given a new order for a different location.

Emiliano M. 
Évaluation :
5

Nothing. Your employees were the best!

Rebecca F. 
Évaluation :
5

The driver seat was not adjustable and very difficult to drive. The driver door was very hard to shut. But I still will recommend you and you provided good service.

Dianne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic Y. 
Évaluation :
5

Very friendly staff. No delay at the pickup or dropoff. Fortement recommandé!

Karen R. 
Évaluation :
2

Wipers and breaks were bad

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abdi J. 
Évaluation :
5

Thank you. Very helpful.

Timothy G. 
Évaluation :
5

Joe was super helpful great attitude all around the facility and his laughs! Thanks guys, been the third time using this location and it's been great!

Joshua D. 
Évaluation :
4

This store in location was great but the location on 54th Avenue in St Cloud it's horrible staffers not trained well was overcharged was given bad information I go on and on but you don't have enough space for me

Bob H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA H. 
Évaluation :
5

Please fix the holes in your parking lot

Doug B. 
Évaluation :
5

Joe, the man who waited on me, did a terrific job.. Very friendly and customer oriented. It appeared that he liked his job which showed on how he communicated with me during the transaction. Hard to find customer service people like that today.

BOBBY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael N. 
Évaluation :
5

Benjamin went above and beyond helping me figure out the exact trailer I needed and saved me money! I was very impressed, thanks much!

Rob J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

prince F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve B. 
Évaluation :
5

Very Friendly

Kurt S. 
Évaluation :
2

My bill ended up being more 3 times what I expected. I was lied to about how much fuel was in the tank. I have used U-Haul many times over the years, I think I'll use a different company next time. This experience left a very bad taste in my mouth. As a disabled person, I have to look out for my and my family's well-being, and I felt truly taken advantage of.

Albert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY M. 
Évaluation :
5

Mike is awesome there so very helpful always will rent from him when I need a uhaul and have told others and they have went there also

joan E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard L. 
Évaluation :
5

customer service was great

erustus M. 
Évaluation :
1

Truck was parked on a incline so fuel was not right when rented out

Tara R. 
Évaluation :
4

Rented multiple time from this location. I have been satisfied with the customer service each time.

Jamie R. 
Évaluation :
5

Our cashier was great! He was very helpful and friendly. He was training in a new employee and was thorough and did not rush him through the process. Our original order was incorrectly entered but he fixed the issue without a problem!!

DENISE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NONA F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eleanor O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nona F. 
Évaluation :
5

Employees were friendly and very helpful. Enjoyable experience!

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

angel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

This particular truck had an issue with the battery, but roadside assistance and the store both did everything to make it right. It was an unfortunate situation, but the folks at uHaul were great to work with and I appreciate all they did to help. At the end of the day, sometimes there are equipment problems, and this was one of those times. I've never had any problems before, and will use them again in the future. Kudos to Mike and the team at St. Cloud U-Haul!!

Richard C. 
Évaluation :
2

The guy that was helping me had a huge attitude issue

Isiah K. 
Évaluation :
5

Very clean and friendly place. In and out with no delays.

Michael D. 
Évaluation :
5

You were all good

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney G. 
Évaluation :
3

Zach was awesome keep him around.

joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg L. 
Évaluation :
2

The people were friendly and helpful....only U-Haul I'll use.

Troy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brooke W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob M. 
Évaluation :
5

Keep up the hard work

todd M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue S. 
Évaluation :
5

I have use this location before, years ago, and will again! The gentleman that helped me check in was friendly, respectful and kind. I know nothing about how to open and close the back of a moving truck, I'm a RN not a professional mover, and he did not make me feel stupid about asking! Both gentlemen were kind and again friendly when I returned the truck. There was confusion, on my part, but again neither gentleman made me feel like an idiot, even if they were thinking it. Lol. Thank You for making an, already pretty  day not so bad.

Amy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
1

Hire more professional associates. Terrible people skills I'll never go back to a uhaul ever again

Tyler H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

We needed a truck for an urgent situation. This site got us set up and on our way quickly.

PAULA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon S. 
Évaluation :
5

Friendly, Knowledgeable Staff!!! Keep up the Good Work!!! Dean A.

dean A. 
Évaluation :
4

This location was great to me. But 2 weeks before I moved, I registered to rent this trailer. Then 2 days before my move, I was informed there was no trailer to rent unless I drove at least 1 hour each way to get it. Needless, I panicked. Just by chance my son-in-law looked on your web site and found a trailer had just came up for rent in St Cloud late in the afternoon. I called right away and reserved it. The girl I talked to didn't even know about it. My son was driving up from Iowa to move me down there. He really didn't want to drive another 2 to 3 hours. I believe I should have been warned of this before 48 hours before I needed it. Otherwise I was well pleased

Geraldine S. 
Évaluation :
4

It is winter here in Minnesota and the truck didn't have winter tires. The tires on it had almost no tread left! So we got stuck in a driveway. Plus there was no snow brush to clear the windshield... Not safe.

Ramon B. 
Évaluation :
5

Thanks Ben. Great Job by you and your staff.

brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK H.  |  Expérience générale 
Évaluation :
5

We had a bit of a mix up with my unit and The crew there especially Ben and Zach were beyond helpful!!!!!! I would recommend this location as the ONE OF CHOICE!!!! THANK YOU! Mike for training them well!!

Diane B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERICK H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie T.  |  Premières impressions 
Évaluation :
5

Ben and Andrew were great and kind. The u-haul Google page has the wrong hours

logan t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chelsey J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA L.  |  Premières impressions 
Évaluation :
5

Michael, the manager, goes above and beyond to be helpful. Every company should be so fortunate to have an employee like him.

CATHY C.  |  Expérience générale 
Évaluation :
5

Bien

XAFIER M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter z.  |  Premières impressions 
Évaluation :
5

I love this place..

CONNIE W.  |  Premières impressions 
Évaluation :
5

Very helpull staff. Made moving easier

Chad V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike P.  |  Expérience générale 
Évaluation :
4

A little expensive and harder to get into a smaller more affordable unit.

CONSTANCE H.  |  Expérience générale 
Évaluation :
5

Ben was always helpful,courteous and professional.

SUSAN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ikeia B.  |  Premières impressions 
Évaluation :
4

Ceilings are much lower compared to other storage facilities. Worked out well for the short term. Appreciated the free month storage after my rental.

Daniel B.  |  Expérience générale 
Évaluation :
5

I was happy with the everything and the garage I have used it for 4 months and hope to come back again if I need it

AHMED B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara H.  |  Expérience générale 
Évaluation :
5

Well managed, great customer service!

David C.  |  Expérience générale 
Évaluation :
4

I have been a customer here for over 10 years I have been treated with the upmost honor

Annette B.  |  Expérience générale 
Évaluation :
5

From the moment that we reserved the Self-Storage locker we were treated with respect and courtesy, just outstanding customer service!

David C.  |  Premières impressions 
Évaluation :
5

Staff was friendly and thorough. They were knowledgeable and explained everything so I was able to understand. They were AWESOME.

Rhonda C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teshone E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan K.  |  Premières impressions 
Évaluation :
2

We had an outside unit, there was a leak and I had a lot more damage to my stuff then realized at first. We also cleaned out and closed before the end of the month a week early. No compensation for damage or early leave. Don't use this one specifically. I have used other Uhaul's storage and they were much better.

Lucius B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY C.  |  Premières impressions 
Évaluation :
2

Was misinformed on the availability of storage, even after had a confirmed reservation.

Daniel S.  |  Premières impressions 
Évaluation :
5

It was fantastic. It is very secure and they have camera monitors. Thanks for the excellent service.

jennifer y.  |  Premières impressions 
Évaluation :
4

Storage locker was clean and easy to access. 24 hour access with swipe card a definite plus.

Hugh G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hugh G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan d.  |  Premières impressions 
Évaluation :
2

Four plus years as a customer. Ever really had an issue until I went to empty my storage shed. I went to open my storage shed and my key wouldn't work. I assumed I had lost it and checked in with the employees. They said I had left a key. All great went to un lock again and key breaks in lock. Well I decide to get a locksmith. Get the shed open and found the locking mechanism and my old lock in the storage shed. The one my key actually works on. Go to complain and check out and come to find out my shed had been "broken into" they had a police case number but no one contacted me. Would have been nice to know. They had my old number listed despite documentation showing I had called and updated my number. The alternate number that is still correct... well apparently they don't call that number. Only one item in my storage shed was broken, ultimately didn't care about that. But because of the Kay they gave me not working I had to call out a locksmith. All I wanted was that fee refunded. Originally told me they couldn't do it, and well maybe partial. Then not until we said we were going to contact the police the report was filed with did they agree to cover the locksmith cost. Yes the fee was refunded. Overall the employees were pleasant aside from not wearing face masks. The manager was very unpleasant and needs to improve his people skills. Overall not happy and won't recommend. Plenty of storage options and places to get a uhaul if need be. Oh and the shed was broken into 5 months before I opened it... and no contact from anyone.

bryan m.  |  Expérience générale 
Évaluation :
4

The door on Unit 0157 took two people to operate. I did complain about this but no action was taken. That being said the staff was always friendly and helpful. There was one time I left the door open and the staff closed it and locked it for me. I appreciated that very much. My lovely bride of 40 years have used Uhaul for these 40 years. Always satisfied. Thanks Chris and Nancy Gagnier

chris g.  |  Expérience générale 
Évaluation :
5

Great explanation of services and quality staff who cares about the security of my belongings. Easy to work with and was comfortable asking questions. Very patient.

antuan b.  |  Premières impressions 
Évaluation :
4

A little too expensive for storage in the area, but overall a good experience

Clarence C.  |  Expérience générale 
Évaluation :
4

Other than our storage unit being broke into, but nothing seems to have been take. It was a good experience!!!

Kimberly S.  |  Expérience générale 
Évaluation :
4

Should have a pin number to the gate as well as the card. The card can be easily demagnatized.

Clarence C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon S.  |  Expérience générale 
Évaluation :
5

Mike the manager is awesome

tim k.  |  Expérience générale 
Évaluation :
5

Used the storage facility for 4 years. Mike was great and efficient. The uhaul phone service has a long wait time.

WILLIAM H.  |  Expérience générale 
Évaluation :
5

Thank you for making my move easy

clarensia d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty B.  |  Expérience générale 
Évaluation :
3

The guy who checked me out asked me if there is a black box. There is no box. I found few dead mouse and some of my stuff were damaged by mouse. I wish the person who checked me in knew about the black box.

mila h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abdukadir a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick K.  |  Premières impressions 
Évaluation :
4

Very accommodating, only complaint was hard to reach people at location. Phone rolled to customer svc., but they were able to get what was required done. Hoorah customer svc.

Michele A.  |  Expérience générale 
Évaluation :
5

They were very professional and very helpful.

Kim W.  |  Premières impressions 
Évaluation :
5

Very well managed facility .

david d.  |  Expérience générale 
Évaluation :
2

The staff has been uninterested in my business, and I was treated each time I was there as if I was bothering them. The place in understaffed, and always looks junky - not dirty, but junky. It seems to be a low-budget operation, and the staff act like a low-budget deal. I would never do business there again, if can avoid it.

William Z.  |  Expérience générale 
Évaluation :
5

I didn't have to pay a deposit of buy a lock.

Eric G.  |  Expérience générale 
Évaluation :
4

My only issue was the mice. There has to be a better method with rodent control as many of my items were nasty n had to be cleaned. I had insurance and should have seen if something could be done but i didn't. The rest of the facility n staff we're great!

DANIEL G.  |  Expérience générale 
Évaluation :
3

While the staff and equipment at the site were top notch the actual construction of the storage buildings caused issued for unloading the truck. First of all the spacing between the buildings was such that backint the truck up directly in front of the storage locker was simply not possible. This in itself would have not been an issue except that the lane between the two storage buildings was sloped to such an extent that having the truck simply parked parallel to the building meant it was impossible to have both corners of the lower end of the truck's loading ramp touching the ground at the same time. As a result the ramp was constantly rocking and twisting every time we rolled the dolly down the ramp. This made several of the loads of boxes lean sidewise to the point where they fell off the dolly and spilled off the ramp. This caused unloading at this site to be significantly more work and resulted in considerable more broken items than would have happened if we had been unloading onto an approximately flat driving lane. Thus I would recommend this site to a friend who is seeking to rent a truck or trailer but I would most definitely discourage anyone I know from using a storage locker at this site.

Brian J.  |  Premières impressions 
Évaluation :
5

Staff was kind and responsive.

jacob c.  |  Premières impressions 
Évaluation :
5

Great knowledgeable and helpful staff!!!

Pierre L.  |  Expérience générale 
Évaluation :
5

Well done.

Patrick B.  |  Expérience générale 
Évaluation :
1

The store manager Mike Herron was rude and unprofessional. I will never do business with that location ever again just because he does not know a thing about customer satisfaction and appreciation!!

michael h.  |  Expérience générale 
Évaluation :
5

Very helpful and quick!

Anita S.  |  Premières impressions 
Évaluation :
4

.

Andrew L.  |  Expérience générale 
Évaluation :
1

This location allowed someone to be living in one of the garages for almost 9 months, which resulted in a mice infestation, that destroyed thousands of dollars worth of my personal property.

ALEXANDRA R.  |  Expérience générale 
Évaluation :
5

Everyone did a good job. Thank you.

Alma M.  |  Premières impressions 
Évaluation :
1

The storage facility was rampant with mice. After 30 days, we found our boxes full of mice feces and holes. While unpacking we found live mice in our boxes. We should receive a refund.

Robert B.  |  Expérience générale 
Évaluation :
5

Mike Herron is very professional and friendly. He has serviced my account for years and has been a pleasure to deal with. I have been proud to recommend others to come to Mike's branch to use UHaul.

ARNOLD H.  |  Expérience générale 
Évaluation :
1

My rating would be different if it's was an isolated incident, but this is the second time. In 6 months ,and if you count everything I lost due to water, mold and mice, I lost! But the ASM was nice

Nancy K.  |  Expérience générale 
Évaluation :
5

Friendly, helpful staff. Took care of every need and answered all questions.

Robert B.  |  Premières impressions 
Évaluation :
5

Emily was polite , professional & efficient.

Patrick B.  |  Premières impressions 
Évaluation :
5

U-Haul has my highest regards; clearly maintaining #1 status on every level; above all other competition. CRITICAL COMMENT: your business standards are excedingly professional Way too professional!

Michael B.  |  Expérience générale 
Évaluation :
5

The only issue we had with the storage unit was that another unit had food in it, and this resulted in mice getting into ours. The staff rid us they were aware, and we dealing with it.

Shawn S.  |  Expérience générale 
Évaluation :
5

Management is superior to competition.

tom a.  |  Expérience générale 
Évaluation :
5

They are all very helpful, I would recommend to all I know.

Nancy K.  |  Premières impressions 
Évaluation :
5

I really Enjoyed renting from U Haul they where very helpful and nice, I really like them because unlike any other business renters they are ok with is renting but for one month no strings attached

edwin w.  |  Expérience générale 
Évaluation :
5

Mike is always friendly and and respectful. I will definitely return if need. The entire staff is great!!

Jody K.  |  Expérience générale 
Évaluation :
5

The employee who attended me was very nice, very helpful and even willing to re Explain things all over again, he was patient and did provided great customer service.

edwin w.  |  Premières impressions 
Évaluation :
3

Service was friendly but staff wasn’t very knowledgeable.

Amylia C.  |  Premières impressions 
Évaluation :
1

They were 4 hours late on my ubox pickup time even though I'd let them know a week before I wanted them. They kept calling me saying that they were really busy and would get to it as soon as possible.

Eric S.  |  Expérience générale 
Évaluation :
3

Convenient location and hours.

Jean S.  |  Expérience générale 
Évaluation :
5

Everyone was helpful and kind

david c.  |  Premières impressions 
Évaluation :
5

it worked well

Russell M.  |  Expérience générale 
Évaluation :
3

It would be good to tell people ahead of rental that your Uhaul pods require a lock. When we picked ours up a lock had been put on with no key available. We had to take the pod back to get lock remo

Elizabeth L.  |  Expérience générale 
Évaluation :
5

Friendly service and fair pricing.

Heather R.  |  Réservation 
Évaluation :
2

The trailer I reserved to haul my vehicle did not have working taillights which caused me to make 2 trips instead of one way. Also , I could not haul my vehicle and it is still in my original location

Lesley F.  |  Réservation 
Évaluation :
5

The staff was great, and so helpful! We needed to upgrade our unit, and they made it seamless! Thank you!!

Shawn S.  |  Réservation 
Évaluation :
5

A excellent service

AUGUSTUS O.  |  Expérience générale 
Évaluation :
5

Very professional staff and helped out when needed

Richard A.  |  Expérience générale 
Évaluation :
4

Just have more help at the counter will help things go smoother rather then having one person doing it all. Just a helpful hint.

Caroline C.  |  Expérience générale 
Évaluation :
5

We stored our daughters college dorm room stuff here for the summer. We weren't sure what to expect but we picked it all up and moved it back in everything was in perfect condition.

brianna V.  |  Expérience générale 
Évaluation :
4

I felt safe when going to the unit at night -- but there were times when waiting for customer service was a bit long and sometimes communication was a bit strained. Important things were fine

Sue G.  |  Expérience générale 
Évaluation :
5

Your online communication was excellent. Billing notices and all.

Patrick K.  |  Expérience générale 
Évaluation :
3

The Doors were extremly hard to open. In fact, my Wife could not do it by herself. I will check to see if your competitors have better doors before I would return. Staff was excellent.

Thomas K.  |  Expérience générale 
Évaluation :
5

Staff was freindly

MOHAMUD U.  |  Expérience générale 
Évaluation :
4

I've used the U-Haul location in St Cloud a few times over the last 5 years and always find manager, Mike Herron, and staff to be helpful, efficient and friendly. Thanks y'all!

mary c.  |  Expérience générale 
Évaluation :
5

Mike helped me through some problems with my unit. He communicated well and was helpful on several occasions. I was grateful for his professionalism and help.

elizabeth t.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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