Customer Reviews for U-Haul Moving & Storage of Stockyards District

4 439 évaluations

355 Weston Rd   Toronto, ON M6N4Y7
(South of Rogers)

(647) 497-5728

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(647) 497-5728

355 Weston Rd
Toronto, ON M6N4Y7
(South of Rogers)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The elevator was broken,the other one was too small. Special thanks to Tanya Bryan,she did a great job in my check in and check out, she's simply the best. Robert

Robert T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel A. 
Évaluation :
2

Facilities were great but general manager was less than professional and helpful. Also loading dock doors locked after hours making use less than possible with 15' and larger trucks.

Andrew K.  |  Expérience générale 
Évaluation :
5

The online check in and pick up was so convenient as well as staff were so friendly when truck dropped off

H F Tracey S. 
Évaluation :
5

nothing, your service is excellent, thank you

Rodrigo Eduardo L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAYME C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

leila V. 
Évaluation :
5

Please have enough staff working so there are no delays. Waiting up to 20 minutes in line is not very efficient as this location is busy during peak times

Donald D. 
Évaluation :
4

Sonny was great when we returned the van. He was quick and quite courteous.

Dave D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lesley B. 
Évaluation :
4

Wait time to pick up truck was too long. What's the point to book appointment online.. staff was full of attitude. But facility and truck was good though. I had to wait a lot because of long line

Rishit S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marc D. 
Évaluation :
5

Use because excellent service

Jorge F. 
Évaluation :
5

I recently rented a utility trailer for the first time from UHAUL at their 355 Weston Road location. The service provided by their staff far exceeded my expectations. Tanya respectfully addressed my questions and concerns when finalizing the rental contract. And importantly, Sunny provided friendly and expert help by connecting the trailer to my SUV and explaining everything that I needed to know about towing it. Since this was my first time towing a trailer, his help made the process easy and it meant a lot to me. Thank you Sunny and Tanya.

MICHAELW D. 
Évaluation :
1

The truck that I booked wasn't in the store. The customer service said that she could do nothing for me. One hour later, when I supposed to pick up the truck, she gave me a smaller truck and a pick up (and charger for this). My move delayed for this reason and I had to deal with delays on the previous building and the new one, for where I moved. It was one of the most terrible experiences in service and customer service that I had in my life. I got terrified and panicked, thinking I might not move that day. And the consequences would be detrimental. I had to make two travels due to smaller truck size, which gave me a terrible headache. I would never recommend this service to anybody

Milena R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tekeste A. 
Évaluation :
3

I signed up for 6 am smartphone “24/7”pickup at a location close to me but last minute was changed to in person pickup at this location for 9 am. I was told to get there one hour early and did but for no reason: no service until 9 am. So this delayed our trip last minute by 3 hours. It would be better if you were up front about the time and place for pick up instead of changing at the last minute. It was frustrating. Also I was charged for a dolly but didn't receive one.

David I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luanne M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eder S. 
Évaluation :
5

Everything was nice, thank you!

mamush S. 
Évaluation :
1

I had a reservation to pick up my truck at a Mississauga location and the day of my moving my truck wasn't there and I wasn't informed. I had to go all the way to Toronto to pick up another truck which gave me extra cost, extra stress for my moving and a huge delay on my moving. I also had to pay extra movers due to the delay. This issue with U-Haul made my moving more expensive. The customer service was terrible. I would never recommend U-Haul to anyone and I would need a refund from U-Haul as you didn't comply with the reservation I had.

Juan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucas S. 
Évaluation :
5

Have used this location many times - great service all around. Only drawback is no customer parking - but you can park on side streets in the area.

Darlene P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
1

My reservation was not available at the pick up time. We had to wait 40 minutes to pick up the truck

Eric L. 
Évaluation :
5

I pulled up and was expecting to have to do the whole mobile rigamarole. Instead a friendly attendant directed me to a parking spot, took the key, asked if I had gassed it up appropriately and said I was good to go. A few hours later I got my receipt and it was very convenient!

NICHOLAS B. 
Évaluation :
4

Hire more workers. Saturday July 30 was very busy. Long lineup.

Paula A. 
Évaluation :
5

The mileage was incorrect on leaving. It was amended. Otherwise great experience with this outlet.

Elizabeth H. 
Évaluation :
5

The ladybwhomserved me in the morning and in the evening was wonderful. Knowledgeable and friendly. I gentle man when I was arrived was helpful and friendly as well in the event as I got out of the truck! The price was great. Thank you for doing such a wonderful job!

Kathleen S. 
Évaluation :
5

I was blown away by how easy and organized everything was.

Ryan O. 
Évaluation :
1

I'm sure the manager does what she can, but the vehicle was not ready (nail in the tire). Only one person at the cash on a long weekend Friday morning. Booked in online but doubt that matters. You are like Pearson airport/Air Canada, not willing to pay people (your shitty wage) to provide minimal service. Generally, you suck. No offense to the people working for you and trying to survive. Uhaul is a shitty brand.

Sean A. 
Évaluation :
5

Great service, very helpful, the person working at the counter was friendly, patient and explained things thoroughly.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

moises G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

manuel C. 
Évaluation :
4

Good service, friendly staff.

Daniel L. 
Évaluation :
4

Please realise that some of us are not tied to smart phones --and it would be helpful and, more importantly, more accessible if you did not make all check-ins, checking of vehicles, etc. strictly an "app."

susan G. 
Évaluation :
5

Happy with staffs

Cherno J. 
Évaluation :
3

Lower charges

Cherokee-rose L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khaled K. 
Évaluation :
3

Even though i would recommend the location, I was not pleased that I had to wait for more than 30 minutes to be attended to and when I was attended, the agent went outside to go help clean the vehicle

Ralston C. 
Évaluation :
1

There has been a fuel charge for 6 litres added to my bill. I filled the gas up to the point exactly where it was when I took the vehicle from the pick up point.

SasiKumar S. 
Évaluation :
3

When giving the rental to the customer. Uhaul should make sure that the vehicles aren't buried behind another vehicle. We lost 30 mins of rental time because of this. I know another customer just after us had the same issue.

Sam P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KWOKWING S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
5

I had to make adjustments to my plans and the staff were helpful, efficient, and professional. Would definitely recommend to others

Angela I. 
Évaluation :
5

Excellent

Orett C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold R. 
Évaluation :
2

The online check in and check out is not very good at all. Lots of bugs and slow speeds. Frustrating to use. Eventually I just gave up and went inside. Waste of time.

Tyson C. 
Évaluation :
4

The truck I was given was the furthest to the back, and difficult to get out of the lot. There were several other identical trucks, but I was given the hard to get out one?

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khaled K. 
Évaluation :
3

I was pretty disappointed with the dimensions and location of the locker (ie not at ground level and very awkward to pack). I rented a 5x5x8 locker and it is not that size. I had to store a queen size bed, which is heavy, but not rigid. The bed does not fit neatly within the locker due to the smaller dimensions and I had to lift it up to the second level up some risky moveable steps. Because the door was not 5 feet across, the interior dimensions not 5 feet across and the locker was almost 6 feet above ground level, it was extremely difficult to put my bed in there. Because I had to store my bed on an angle in the locker, I will not be able to store much more of my stuff in there. It is what it is. Place is very clean (although the rodent trap in there makes me a bit nervous - hopefully nothing dies in there and stinks up my mattress and the small amount of clothing I was able to store); staff is nice and friendly; the facility seems secure. I'll still rent trailers and stuff from UHaul, but I probably won't store stuff there anymore.

Thomas N.  |  Online Move In 
Évaluation :
5

Great experience.

Ali R. 
Évaluation :
3

Had requested a Uhaul at Bomiri Valley Intl Inc. Leading up to the day I had recieved no text messages/emails/phone calls about any location changes. I found that I was to pick up my truck 35 minutes away on the other side of the city. Seriously, do you not realize timing is everything when moving? I lost 1,5 of my 2 hours for my elevator booking. Do yourself a favour, skip uhaul, go with another service that actually cares.

Andrew T. 
Évaluation :
4

online pick up and drop off

Nathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

E F.  |  Expérience générale 
Évaluation :
4

Had a couple of issues with the truck… the drivers side mirrors kept shifting while driving. I kept having to adjust them through the window while I was driving. Any little bump and they would move. There is also something up with the brakes… several times as I was going down a slight slope, when I put my foot on the brake it would shudder and stop really harshly

Petra C. 
Évaluation :
1

The trucks should be read to go , front desk should have more the 1 person all the time, in this location people witting for a long period of time.

CESAR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KasiViswanadhaRe N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

The people at Stockyards location are great and so eager to help. However, the wait time, the rental itself could use some improvement

Vladimir P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eduardo S. 
Évaluation :
1

I got a weekly rate I went one day over so they charged a 100 and some dollars and then they charged me kilometers on top of that Which they're not supposed to as far as I know So yeah everybody I know I tell don't go to that location Weston road in Rogers rd

john C. 
Évaluation :
5

Employee that helped me has very good customer service & answered all my questions. He's very good at his job, super friendly & thorough !!

ASHLEY S. 
Évaluation :
4

The Uhaul Driver/ shunter by the name of Sunny was very rude and disrespectful. My parked car was hit by another Uhaul customer and Sunny was driving the Uhaul trucks so fast around teh parking lot I thought he was going to hit me also. I was very upset by how he was not empathetic to the fact that my car was hit on the property and instead he started to yell and was rude to my parents and myself. He said he did not care that my car got hit and continued to drive erratically fast.

Latisha M. 
Évaluation :
5

The person who checked me in was extremely helpful!

Mariana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Protim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nizamuddin M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
3

Not a good experience this time. Was unable to pick up the car the night before as system wasn't working. Called for assistance and got no help. Truck was not clean and smelling really bad. Rubber was missing on driver door making it seem like door wasn't closed properly, Window opener was broken.

Cidalia F. 
Évaluation :
4

Late fees should be disclosed and the option to set automatic payment should be asked to the customer

Juan G.  |  Expérience générale 
Évaluation :
1

Be accountable when your customer service agents make the mistakes

Shane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
4

More empathy is required when making critical management decisions relating to customer complaints.

LuisA H. 
Évaluation :
5

Excellent experience with the staff. The girl took me to the storage and showed me around in person. She gave me clear instructions. The hallway, the elevator, and the storage room are well maintained. The entire storage building is well designed to every detail.

E F.  |  Premières impressions 
Évaluation :
1

Too rude all uhaul in Toronto are rude ….plz teach them how to talk please

Kami T. 
Évaluation :
5

Just to make more motor available

nneanaka L. 
Évaluation :
5

Thank Sunny. After the long trip I was extremely tired, he attended to me promptly and helped me move the auto transport to the parking lot. Excellent communication skills. He is undoubtedly an asset to the Uhaul centre!

E F. 
Évaluation :
5

Special thanks to Sunny.

E F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Schaeylla Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beheshta O. 
Évaluation :
5

Excellent customer service

Lesley K. 
Évaluation :
1

Truly I hate this company and will never use it again

David T. 
Évaluation :
5

I would suggest more counter people for the busy days. The one ore two workers checking people in are overworked. They are amazing at their job but no One deserves that amount of volume.

Deanne M. 
Évaluation :
5

Sonny was very pleasant and professional

George L. 
Évaluation :
5

The drop-off experience was a very quick, efficient and positive one. Sonny especially was extra helpful throughout the whole process and made the check-out steps quite smooth. He was a wonderful person to deal with. Overall, I would highly recommend this location to anyone looking to rent a U-Haul.

DAVID T. 
Évaluation :
5

Perhaps have more staff on duty.

paul J. 
Évaluation :
3

pet hair on passenger seat at time of pick up

Michael S. 
Évaluation :
1

There's no level of accountability from uhaul. They somehow messed up at every interaction I ad with them: truck being late, rental equipment not being available, passcode for after hours access not working after being set up, being charged for a second day of rental due to not being able to store my items in the storage unit since the password they gave me was wrong and having nowhere to go (I was told I wouldn't be). After all this I was told it's my fault for sleeping in the truck nearby instead of spending money on a hotel, I was told to "figure it out" when calling for support about my passcode for after hours access not working (they set up the wrong one instead of using my phone number). Nobody there really cares about you as a customer or even a human being for that matter. But the staff at the location was nice and friendly though. Rent at a nearby warehouse.

Arseniy P.  |  Expérience générale 
Évaluation :
4

gas charge made even though gas was returned over what it was when I received the truck.

Eugene S. 
Évaluation :
5

Tania has a great crew. They all demonstrated a willingness to make my experience a very positive one. And then they did so by providing solutions that actually worked. I really felt like they wanted to help and was very happy they made it work for me. Thanks to Tania Kim, Michael, and Sharlise(?) the lift driver. Great crew.

Stuart F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laurie S. 
Évaluation :
4

Provide dolly to the customer if they have payed for it.

Obaid I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsie P. 
Évaluation :
4

At opening time, a person showed up and apparently didn't have a reservation, causing a huge line and waiting times. They were friendly to him and have helped him out (I think), but this may have caused inconvenience to all these people's moving schedule.

Siegfried V. 
Évaluation :
1

For the 3rd time now, I selected mobile pick up and the keys were not in the lock box for me.. this has now happened 3 times at your 355 Weston rd location. I showed up at 7am for my pick up and had to stand around outside until almost 9am waiting for the store to open.. this really impacted my day's schedule and basically ruined an opportunity for me. I'm extremely disappointed with my experience… yet again

JEFFGEORGE A. 
Évaluation :
5

Excellent service à la clientèle.

Tenzing G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angus K. 
Évaluation :
2

One employee working on a Saturday at the end of the month when moving vehicles and equipment are In high demand. Waited an hour in line just to pick up a vehicle. Not enough vehicles for reservations booked. Never reserving with U-Haul in the future.

Antonio C. 
Évaluation :
1

My storage code was disabled while driving from the US to this location, I arrived after hours and got stuck on the street at night for four hours with my wife, I spent the four hours listening to the U-Haul on hold phone music until finally I reached someone who authorised me to keep the U-Haul truck till the next day. My wife had to go to a restroom and they were locked with a code. Horrible experience and I don't understand why my code was disabled although I have booked the storage unit and how U-Haul don't have an emergency line. Very understaffed company for customer support.

Bassam A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Obaid I.  |  Expérience générale 
Évaluation :
1

The guy from the pick-up counter insisted to charge us when I keep telling him that it's already pre-authorized paid online. Then, when we returned the truck and doing the return process, the system is charging us again. Double charging!

Julian Ezekiel S. 
Évaluation :
5

Excellent customer service

Paulino C. 
Évaluation :
3

Tint the storage facility windows, or get motion sensors for the lights in the storage areas! The light pollution is crazy, the building is way too bright.

Randall R. 
Évaluation :
5

Polite and efficient service! I use this location every time.

Adrienne F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONAF J. 
Évaluation :
5

The staff and both pickup and drop off were amazing. Knowledgable, friendly and super helpful!

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH W. 
Évaluation :
5

More people at front desk

Ryan C. 
Évaluation :
2

I had the worst experience with Uhaul Storage from day 1. Customer service is absolutely horrible, just trying to get in touch with an agent is impossible. All my things were damaged in a flood caused by Uhaul and even then was I treated very badly. I would never do anything related to Uhaul ever again

WILLIAM C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank D.  |  Expérience générale 
Évaluation :
5

Great facilities and service. Thanks LC

LUCIANO C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE CARLOS C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yea Han C.  |  Expérience générale 
Évaluation :
1

Rep "sold" me a unit explaining that it was the expected size and even showed me in person the sample unit in the showroom, we agreed to go ahead. He gave me a price, I did not check, started the billing cycle and he proceeded to charge my card. Then a couple days later we brought our boxes up only to find that 40 % of the unit was inaccessible due to concrete bulk head and roll up door interior. We wasted days and hired help having to relocate to another unit, promised to be the same price. AFTER we relocated all our stuff they automatically charged me more saying "well it's a bigger unit" without agreeing with me first. AGAIN wasted a week and had to hire help again to come and remove everything as it was not in our budget and frankly the service was horrible. Staff would stand by with a blank look while the elevator didn't work, and said we had to walk around the building to get them to find help at the front desk, all while she was standing there doing nothing holding a radio and a mobile phone. Doing nothing. Wandering around checking her phone doing who knows what but defo not customer service. I've never had such bad service anywhere. Wasted at least $300 on nothing and 10 days of redundant service and waste precious time trying to move house - setting me back at least 2 weeks timeline besides the wasted money. Total waste of my money and time. I'll be making the same complaint public on Google and BBB.

Bryanne T.  |  Expérience générale 
Évaluation :
3

Over the course of eleven months, my locker experienced two floods. The first time, my locker was moved to another location **on the same basement floor**. It was bizarre, since that didn't fix the issue. Two months later, my locker was flooded. Again. With sewage. It was awful. I lost a few boxes. The management did not offer to compensate me, or to move me to a locker that would be less prone to flooding. The flood issue has been subsequently fixed (so they say), but I would not recommend this storage facility.

LEE Z.  |  Expérience générale 
Évaluation :
5

Words cannot express how thankful and grateful I am for the people that work at this location. Most especially the manager Tanya. Thank you for your patience understanding and kindness. Thank you to everyone that i came in contact with here at 355 weston road. I thank you from the bottom of my heart. May you be blessed in your journey!

CYNTHIA L.  |  Expérience générale 
Évaluation :
3

The first time around the experience was great! The second time around we found we had to wait a bit because the sliding doors were not open we ask two times the first time around and then when we went to go grab our things to give them time to open to get to our truck the doors were still not open. I had to go to the front desk to ask again. Overall I enjoyed my experience there and they kept my items safe when I needed. I would recommend uhaul and storage again.

Debora O.  |  Expérience générale 
Évaluation :
3

Some of my items got wet and some of them even developed mould while in storage. Other than that, it was a good experience. Merci.

William F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLOSSOM R.  |  Expérience générale 
Évaluation :
5

Donna and Kim at Stockyards made a very difficult move a truly wonderful experience. I regret that I didn't ask all of the staff who I dealt with for their names because they were all great. I had a very positive experience from the moment I walked in the door and it continued until I left. At every turn I was treated with, not only respect and consideration, but they were so, professional, such decent people, and so kind to a customer who needed help. And they did it with a beautiful smile, laughter, and such sweet kindness that I will never forget it. Never. U-Haul has set the standard for excellence in customer service and I am a very, very happy and satisfied customer. It was so nice to deal with real people and not an online form. Thanks, Kim and thanks Donna for making what could have been a nightmare into a sweet dream instead. I really, really felt that they actually cared. Bravo and thanks, again.

Stuart F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilbert L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIAWOLOSCHUK L.  |  Expérience générale 
Évaluation :
3

Hours of access are not consistent or well.communicated. Never received free first month with rental of uhaul truck. Felt a little scammed.

Iain M.  |  Expérience générale 
Évaluation :
5

Best uhaul facility I have seen

CHRISTOPHER B.  |  Online Move In 
Évaluation :
5

A big thank you to Tanya, she is so good at her job, and incredibly helpful as well.

Catherine M.  |  Expérience générale 
Évaluation :
1

Worst storage space. Flood damaged my belongings staff was so rude

Nimesh T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREKJAMES M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANNE C.  |  Expérience générale 
Évaluation :
3

I ended up not storing with U-Haul because the only available unit in the size I needed was only accessible by using a step ladder which made me feel unsafe. I canceled my unit after seeing and trying the step ladder.

Josee D.  |  Expérience générale 
Évaluation :
4

I was moved from an existing unit to a larger size as one became available that was better suited to my storage needs. Tanya Bryan was very helpful under the unforeseen circumstances which made the move necessary and timely. Tanya went above and beyond the call of duty to ensure that we had all the assistance we needed to make the move seamless.

Moriah L.  |  Premières impressions 
Évaluation :
2

Within the first 48 hrs of moving my belongings into your facility I received a notice that my unit which is on the top floor may have flood damage.

Dana T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DREW B.  |  Expérience générale 
Évaluation :
4

At this location, not bad. Should have my lock in the locker like they said id get but afterwards they gave me one so that was ok. I booked a truck to the Parliament location in Toronto and my truck wasn't ready, there were none available. I got sent to the East York location..i wish everything was more prepared I had to do some moving in the west.

Lorraine R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlis R.  |  Expérience générale 
Évaluation :
5

Excellent price

Patricia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Himesh C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alycia D.  |  Expérience générale 
Évaluation :
1

I've used uhaul for two long haul moves and paid thousands of dollars to them in the past month. Uhauls booking system is filled with errors and misscommunications. Both of my moves where very stressful (naturally) and having uhaul representatives not able to find my reservation to assist me/ reservations not being properly connected caused a domino effect of problems . There was an internal system error that delayed my move by a day. I ended up finding a hotel to sleep in for the night and paying extra unplanned costs. Calling the main uhaul number I am being transferred to different folks who aren't able or willing to help me in my dispute. I was informed that even though an internal error caused this issue I would need to speak to the general manager of Toronto to settle my dispute. When she called me from +1 (416) 335-1260 she said her name was Karen. Her demeanour was very defensive and rude. She hung up on me, when I called back I spoke to a person named Donna who left me on hold for an hour of complete silence and never called back Every in-person interaction I've had with uhaul customer service at Stockyards location has been great - calling in for assistance to the main uhaul number has been a nightmare. I am left with the impression that because I already paid my rental fees there is no real interest in assisting me Very appreciated of the folks in person at the location to assist. They were amazing help along the way - But I am very disappointed and sad to say the least about Uhauls system for following up post-move to settle disputes. Because of this I am left with a poor experience and do not feel valued as a customer

Jalen F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHANN S.  |  Expérience générale 
Évaluation :
3

The main problem I had using this service was that you did not accept visa debit for online payment. This made paying for my storage unit a complete hassle and waste of time. Multiple times I had to take time off work and go out of my way to pay for my storage unit in person rather than online or on the phone. I personally wouldn't recommend your service to anyone who chooses to pay with visa debit opposed to a credit card. If you fix those issue I would though.

Brian F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayten A.  |  Expérience générale 
Évaluation :
2

When I called specifically told them that I needed a unit to put a Queen size bedroom set they reserved a 5 by 5 by 5 it were a small box that could not even put my dresser. So when I went to check in I asked the lady at the desk if it would be big enough to hold my queen size bedroom so she took me to show me the size that they reserved on phone ,it were not what I needed so she gave me the bigger size a 5by 6by 7 but it too small. I think they should educate there employees of the sizes appropriately for customers description. Also there were not enough moving cart for a search a big and well known facility. There were only 4 carts and numerous people were moving. The alarm keeping on going off when using the elevator even when you put the code. Also there were no one to assist you at the facility everyone is at the office only one person at the front desk the to help the customers and we had to wait about an hour to get help another person, while customers coming and going because of the long wait time.

Stephanie L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOREEN O.  |  Premières impressions 
Évaluation :
5

Tanya (the Manager at the Stockyards location) is excellent. Anytime I had an issue or concern she handled it immediately, to my satisfaction and ensured that I felt like a valued customer. She is organized, helpful, able to remain calm but firm when dealing with difficult people or situations and an absolute asset to the uhaul brand. She deserves to be recognized by uhaul for all her hard work. I will highly recommend the facility to anyone looking for storage.

Natalie W.  |  Expérience générale 
Évaluation :
1

my access code was blocked by mistake. i asked for 2/4 hour access to storage unit and didn't get it. the truck did not have dolly and blankets in the truck which i also paid for. I had a discount code of $50 and the front desk did not know how to add it on.

Joshua P.  |  Expérience générale 
Évaluation :
4

Even though I had made an online reservation, when I arrived, I was told the unit was not available, with walk-ins given priority. Fortunately, another similar size unit was available. It worked out, as the unit I thought I was getting needed a ladder to access it and we had several heavy pieces of furniture. Parking was confusing but ultimately manageable. I think the U-haul website should mention that some lockers are accessible only by a ladder and should also mention that walk-ins are honoured over reservations. Other than those two suggestions, this particular site is very, very nice and I would recommend it to others.

Luanne M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KLAS G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricardo C.  |  Expérience générale 
Évaluation :
5

All the staff were exceptional and friendly. Give them all a raise

david p.  |  Premières impressions 
Évaluation :
1

U haul Toronto weston road location : very poor customer experience, the staff is super unfriendly, barely answering the questions, not smiling at all, looking super mal and annoyed if you dare asking a question. also , the area where you are supposed to unload the truck is SUPER TIGHT , getting into the warehouse was a headache, there is barely enough room for a car. The cart are super small very very poor experience,

rita z.  |  Expérience générale 
Évaluation :
4

The toilet is a big mess and not clean beside there is only one for women and men for all the clients, i recommend to make at least 2 washrooms and schedule a daily cleaning service for them under close supervision. I want to take the opportunity to thank Mr. Sunny for all his help, i highly appreciated his advices, info, and follow up to make sure i am comfortable.

Nael S.  |  Expérience générale 
Évaluation :
5

Staff are super nice and helpful

babiwash s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
3

Would love to give a higher rating, but.. I booked online on the 25th of October, for a move-in date on the 26th. I figured I have all day of the 26th *as is convenient for me* to store my belongings.. makes sense right? I received a voicemail on the 26th at 3pm from staff saying that they assume I've moved out and will be cancelling my storage unit. WUT? So I called back within 10 min saying, no, please leave my unit for me I just haven't had the time to come and bring my belongings yet and I've only just booked the unit the night before! I would probably be there later that evening, as I understand storage access hours are until 10pm. They said no problem. I get to the facility at 7:30pm with a truck full of my things, only to find that my access code is denied as well as there is no lock for the unit I booked. I can't talk to anyone about remedying the situation because office is closed, and head office (although available) obviously can't help get me in to my unit. So I have to go back home and unload everything that I had loaded up, just so I could repeat the process the next day when office opens. Frustrating obviously. Either your online booking system has some bugs, or the girl I talked to on the phone that afternoon didn't do her job. I would like to say though that the staff member who helped me get in on the morning of the 27th (and had served me in the past for other services) was lovely, and this woman deserves a raise.

Andie W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dino t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave F.  |  Expérience générale 
Évaluation :
3

Staff are very laiser faire about everything, frequently no one is behind the desk. Alarm system is not working properly most times.

PATRICK N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheila C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edith V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal P.  |  Expérience générale 
Évaluation :
5

In regard to question number 6. It's very clean from one perspective but the other perspective it isn't. The mop head is extremely musty. When using the mop the whole place would end up smelling musty. Would highly recommend getting a fox washing machine and dryer to wash and change the mop heads out or just put a new mop head on every 3-4 weeks. Also after using the mop store it upside down so it can dry, don't leave it in the bucket (can't dry in the bucket). Overall, customer service, access, security was great, thanks so much!

melissa s.  |  Expérience générale 
Évaluation :
2

My stuff got some bad smell from the rat poison placed in the Uhaul storage. Also the manager is unprofessional and screamed at me just for using the garbage bin for regular waste. She was very disrespectful, and makes the whole experience terrible.

Rosabeth C.  |  Expérience générale 
Évaluation :
5

The storage is really clean. And Manager, she is awesome and very helpful. 100 % recommend this place to my friends.

Alborz F.  |  Expérience générale 
Évaluation :
1

My storage unit was slanted. I didnt receive the full 5x5x8 because of this. You should do a walk through with the customer when they rent the unit. I wasnt loading it until after hours and didnt take a look at the unit until then. Since I loaded after hours there was nothing I could do, no staff to contact. I had to throw out a bunch of my furniture. I will never be using Uhaul for anything ever again.

Jacob K.  |  Expérience générale 
Évaluation :
5

Best location I have ever dealt with in 40 years!

Marcus D.  |  Expérience générale 
Évaluation :
5

The storage unit was clean and big enough for my stuff to be stowed comfortably. The whole of storage building is clean, well lit and inviting. The front desk staff service was a bit slow when we first went to rent the storage when even we were just about 4 to 5 people in line. Apart from that staff were very helpful and professional. Merci.

Yadenta D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ana C.  |  Expérience générale 
Évaluation :
1

there were customers moving out blocking the docks and the driveway which made our moving out delayed over an hour. Your office employees did not deal with those rude customers and let them park their truck in the driveway anyway. They were also using all the building moving equipment and hoarding the elevator for themselves. You need to put up instruction rules on the use of the facility and not allow people like to act this way. We pay movers by the hour and this was a waste of my time and money. If you fine those rude customers they will stop acting this way but ignoring this behaviour will make you lose customers like me.

ALIA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Next level Professionals C.  |  Expérience générale 
Évaluation :
5

Very kind and hard working staff, but they are under staffed some days and I see long line ups of very frustrated customers. Fix this!!

Isaac P.  |  Expérience générale 
Évaluation :
5

Tanks you.

Eduardo V.  |  Expérience générale 
Évaluation :
5

Thanks guys.You are awesome.

Peter G.  |  Expérience générale 
Évaluation :
3

Customer service is extremely slow. It's difficult when you have only one representative and someone has a complex issue, leading to 30-45 minute waits for other people requiring simple tasks. Would be beneficial if others working could. Open a second window vs doing Tim hortons runs etc. The customer service rep helping was very friendly, not necessarily her fault, but there were like ups all morning.

Michael V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO R.  |  Expérience générale 
Évaluation :
3

Had a decent experience with my unit while being there, but first getting it we had a horrible experience. First of all-I was told that there was the size I wanted and that for sure it was there when I came back to move my stuff in… and then I came back another day and there wasn't any of the size I wanted. I had to get a bigger unit and pay way more which I wasn't impressed with whatsoever… but I didn't have a choice. Also along with the inconvenience every time I was in the store waiting to talk to people-the wait time was ridiculous and honestly the staff were slow with doing things. Especially when going to rent a trailer or truck. Other then that I had a good experience. Never had a problem accessing my unit or anything along those lines.

Mya M.  |  Expérience générale 
Évaluation :
5

I was always surprised at how easy everything was - from initiating the rental, to accessing it, to leaving. There was no tedious bureaucracy or complicated channels to go through, and the staff were always super helpful. I commend U-Haul for having a fantastic system together, and would return in the future for storage needs.

Daniel L.  |  Expérience générale 
Évaluation :
5

Very good. Sonny was very helpful on move out day.

Alethea R.  |  Expérience générale 
Évaluation :
5

I am very happy with your service !!! Excellent !!

Chew J.  |  Expérience générale 
Évaluation :
5

The staff were helpful and professional all the time. Sony and the lady at the front desk were outstanding and helpful. The best Storage in GTA.

Assad J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Simbai M.  |  Premières impressions 
Évaluation :
4

Only negatives: Unecessary difficulty and inconvience having no ramps into storage building. Single Elevator slow. Otherwise very good.

Vincent T.  |  Premières impressions 
Évaluation :
4

My only criticism was that I paid a full month but we checked out on the 29th, we had understood that it was going to be credited upon pro-rata number of days as we paid on August 23rd

danielle O.  |  Expérience générale 
Évaluation :
5

Need proper parking in the front

robert r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

celeste t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leonardo d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel D.  |  Expérience générale 
Évaluation :
4

You need more karts for the customers.

Icaro J.  |  Premières impressions 
Évaluation :
5

The staff @ this location are exceptional. Considering their returns are likely in need of cleaning and maintenance they work hard & have exceptional customer service. I use several uhauls across the province.

Elizabeth S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Abigail F.  |  Expérience générale 
Évaluation :
4

Rude staff at the counters. Need more phone operators

Nathaniel S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kechica w.  |  Expérience générale 
Évaluation :
5

Staff was very nice, patient and understanding. They took the time to help me get what I needed.

cayenne c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kealie F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabel P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leandro C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna r.  |  Expérience générale 
Évaluation :
4

Our experience with this storage and staff was great and I would probably give it all 5 stars and rave reviews if it wasn't for the unfortunate ending. We came yesterday to empty our storage since it was no longer needed. When the elevator door opened small dishaveled man carring plastic bag came out. Some liquid was trickling down from that bag and when we entered the elevator small puddle of brownish liquid was on the elevator floor.The stench was unbearable!!!! It smelled like stale urin. Awful!!! I have told two staff members about it. I believe one staff member told the small disheveled man to pick up that stinky plastic bag which he just left by the automatic door of the storage facility entrance. However, no one cleaned the elevator floor. The stench in the elevator was so terrible that every time we had to take it to get our stuff out was nauseating.

Ante E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ralph c.  |  Expérience générale 
Évaluation :
2

The unit i received had a column in the middle, making it practically unusable as it was only a 5x8. I couldn't even fit an office chair to the back of the unit. On July 30 around 9pm: broken glass everywhere on the 3rd floor ground making it unsafe to walk without sturdy shoes

Ahmad E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleh B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Detroy F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian Y.  |  Expérience générale 
Évaluation :
3

I've only ever had great experiences with your staff. In fact, when I closed my account with you I had the most lovely person help me do this. However, I brought my stuff home and I found many dead cockroaches in my boxes. I have never ever had cockroaches so this was distressing and made me worry that some had crept into boxes and would infest my home. As I'm sure you can imagine this was very unsettling. I'm still worried about it. What do you recommend I do? I've taken everything out of all boxes outside and wiped everything down but I'm worried.Thank you for your attention on this. Warm regards, Jenny

Jenny N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Himanshu S.  |  Expérience générale 
Évaluation :
4

Just locking parking space for customer. Inconvenient to drop the boxes if docking station is occupied or the car drop off station.

Hazel S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry W.  |  Expérience générale 
Évaluation :
2

Our unit was recently affected due to the flood in the facility. We did appreciate receiving a phone call from the front office to check for damage. Based on the watermarks on our items, there was at least a foot of water in our unit. We paid for the additional insurance provided as an option by U-Haul and were encouraged by the front office to file a claim. We filed a claim and it was immediately denied because U-Haul told the insurer the flood was caused by the city sewers overflowing and this was not covered by the insurer. Did U-Haul file a claim with the city if this in fact was the cause of the flood? Did U-Haul offer to pass on any compensation received from the city to those tenants affected? Did U-Haul offer any compensation for our inconvenience and time clearing out the unit, throwing out hundreds of dollars worth of property and trying to salvage what we could? (but honestly, we didn't know what was in that water...) No follow up from U-Haul at all. Basically we paid for additional insurance (again offered by U-Haul) which isn't covering any of our losses. It seems like the customers are the ones out of pocket from this and we had no recourse but to stop using the facility altogether.

AdamGail W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana Maria M.  |  Expérience générale 
Évaluation :