Customer Reviews for U-Haul Moving & Storage of Stockyards District

4 018 évaluations

355 Weston Rd   Toronto, ON M6N4Y7
(South of Rogers)

(647) 497-5728

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(647) 497-5728

355 Weston Rd
Toronto, ON M6N4Y7
(South of Rogers)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

YASH D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hillary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nissrine B. 
Évaluation :
3

Need to train your employees to hook up equipment correctly.

Don M. 
Évaluation :
2

Drove 12km, gas charge 14 $which is absurd. Truck dirty, smashed up, pictures were incorrect.

CURTISALEXANDER C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali M. 
Évaluation :
4

The rep who made my contract was not very pleasant. There was something off about him. I overheard him make a very misogynistic comment to some other customers.

Leonardo N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayten A.  |  Expérience générale 
Évaluation :
4

The manager and staff was GREAT. came here because i couldn't access my original reservation at a remote location via the uhaul website or the app (even after waiting over an hour to talk to phone rep and being 'disconnected') The manager listened to my story and got me a truck right away. I have rented Trucks 3 times in the last 6 months, and the online portals for picking up and returning vehicles has never worked for me. Your staff is awesome ( at Queensway and Kipling, and Weston locations...) But the online portals SUCK btw, i have a lg velvet android phone that i bought 8 months ago... No reason for it to not work on the website or app

RENATO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo M. 
Évaluation :
2

When I called specifically told them that I needed a unit to put a Queen size bedroom set they reserved a 5 by 5 by 5 it were a small box that could not even put my dresser. So when I went to check in I asked the lady at the desk if it would be big enough to hold my queen size bedroom so she took me to show me the size that they reserved on phone ,it were not what I needed so she gave me the bigger size a 5by 6by 7 but it too small. I think they should educate there employees of the sizes appropriately for customers description. Also there were not enough moving cart for a search a big and well known facility. There were only 4 carts and numerous people were moving. The alarm keeping on going off when using the elevator even when you put the code. Also there were no one to assist you at the facility everyone is at the office only one person at the front desk the to help the customers and we had to wait about an hour to get help another person, while customers coming and going because of the long wait time.

Stephanie L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUNOMIGUEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose D. 
Évaluation :
4

Not sure how doable this is but, i was surprised that they wouldn't allow me to leave my personal vehicle in their lot, i had to find a side street near by to park on. But, apart for the initial parking situation everything else was amazing. The truck was clean, the staff were polite, and everything was handled in a very timely manner. 9/10, would recommend to a friend/family member.

Michalla-Marie T. 
Évaluation :
3

Reserved online for a preferred location as pickup but they had changed the location when they called me saying they don't have the size of the truck I wanted. They guy on the phone from headquarter of uhaul said he will send me the updated details of my reservation which he never did. They never told me address is changed, I was waiting at my preferred location and I had to go to another location which delayed my moving timeframe. Not happy with the customer service. Find another company for better service

CHUNGTAK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kumarathasan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUNDEEP A. 
Évaluation :
2

The complaint is for uHaul generally, and not necessarily this location. I was charged an afterhours drop-off fee even though I had been told it was a 24 hour location and I could drop the equipment off anytime. It took me 6 phone calls to different uHaul representatives (to the 1-800 number, transferred to supervisor, told to call different 1-800 number, hung up on after waiting for 15 mins, call back again, told I had to call the drop off location) and about an hour to get the charge reversed.

Sidney T. 
Évaluation :
5

👍👍👍

VIKTOR V. 
Évaluation :
1

There was a single person working behind the counter. The wait time was the longest I've waited at a u-haul. But worst of all, we were charged twice for the rental of a single dolly.

Andrea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOREEN O.  |  Premières impressions 
Évaluation :
5

Tanya (the Manager at the Stockyards location) is excellent. Anytime I had an issue or concern she handled it immediately, to my satisfaction and ensured that I felt like a valued customer. She is organized, helpful, able to remain calm but firm when dealing with difficult people or situations and an absolute asset to the uhaul brand. She deserves to be recognized by uhaul for all her hard work. I will highly recommend the facility to anyone looking for storage.

Natalie W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald R. 
Évaluation :
5

The customer service was fantastic. No issues all around, the equipment was available as promised in condition ready for use. All staff were friendly and helpful. Merci.

Sandra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LILLIANISABEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qayam S. 
Évaluation :
5

Excellent customer service, especially Shane who was really helpful in closing the booking.

Cheryl S. 
Évaluation :
1

my access code was blocked by mistake. i asked for 2/4 hour access to storage unit and didn't get it. the truck did not have dolly and blankets in the truck which i also paid for. I had a discount code of 50 $and the front desk did not know how to add it on.

Joshua P.  |  Expérience générale 
Évaluation :
3

Clearer instructions on returning after hours. There is some repetition on the app when asking what equipment was used, hence I was charged double for a furniture dolly. The proceed to Any refund owing wasn't clearly described. I had to go to the location physically to sort that out.

Gerald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcello M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHIARA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wolfgang N. 
Évaluation :
4

Even though I had made an online reservation, when I arrived, I was told the unit was not available, with walk-ins given priority. Fortunately, another similar size unit was available. It worked out, as the unit I thought I was getting needed a ladder to access it and we had several heavy pieces of furniture. Parking was confusing but ultimately manageable. I think the U-haul website should mention that some lockers are accessible only by a ladder and should also mention that walk-ins are honoured over reservations. Other than those two suggestions, this particular site is very, very nice and I would recommend it to others.

Luanne M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M. 
Évaluation :
5

Very good staff

DENIS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent T.  |  Expérience générale 
Évaluation :
3

When returning my truck they were not able to give my deposit back b/c the machine wasnt working. I drove back the next morning 45 mins to be told I actually owed 1,50 $. They weren't able to make sense of my reciept the day before. Super frustrating to waste time and gas for 1,5 which they should have just said don't worry about it.

Paola R. 
Évaluation :
5

N/a

JOHN B. 
Évaluation :
4

Allow onsite customer parking

Kevin G. 
Évaluation :
5

Sunny was a nice guy to receive the van back. He did everything in his cellphone and check the vehicle. Wonderful job.

Eduardo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall B. 
Évaluation :
2

When you book a certain truck. Make sure they give you the right one.

Justin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia F. 
Évaluation :
3

Drop off wasn't right

Garry C. 
Évaluation :
5

The service was excellent

Ajok D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KLAS G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHERG G. 
Évaluation :
3

Need to improve customer service

SUN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricardo C.  |  Expérience générale 
Évaluation :
1

You overcharged me for fuel. The charge 6L for 9,77 $ is incorrect as I returned the vehicle with 3/8 of tank and it was more than it was in the tank when I took it. When I was receiving the vehicle, your dishonest teller gave me a paper printout with fuel mark between 3/4 and 1/2. When I checked field level it was in fact lower than 3/4. I took a picture of the gas level lower than 3/4 using the uhaul app and you should have it in your system. Please reimburse 10 bucks the overcharge to my credit card.

DZMITRY B. 
Évaluation :
2

People at the counter offered little to no help when picking up my rental - their systems were down, my rental contract had arbitrarily changed by a desk employee before my arrival - complete mess. After nearly an hour, a call to the 1-800 # a transfer to some district office I was finally able to be on my way. The desk employees really didn't care or put in any effort.

Paul B. 
Évaluation :
5

All the staff were exceptional and friendly. Give them all a raise

david p.  |  Premières impressions 
Évaluation :
5

Service was fantastic. Everyone deserves a raise

Kristie O. 
Évaluation :
5

There is nothing I'd change sunny and the rest of the staff were amazing

GUS K. 
Évaluation :
3

Staff was polite and cheerful but equipmnt was dirty and needed maintainence the van squeaked and bounced, steering needed constant correcting onn the highway,,

Areef M. 
Évaluation :
1

U haul Toronto weston road location : very poor customer experience, the staff is super unfriendly, barely answering the questions, not smiling at all, looking super mal and annoyed if you dare asking a question. also , the area where you are supposed to unload the truck is SUPER TIGHT , getting into the warehouse was a headache, there is barely enough room for a car. The cart are super small very very poor experience,

rita z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELS S. 
Évaluation :
4

The toilet is a big mess and not clean beside there is only one for women and men for all the clients, i recommend to make at least 2 washrooms and schedule a daily cleaning service for them under close supervision. I want to take the opportunity to thank Mr. Sunny for all his help, i highly appreciated his advices, info, and follow up to make sure i am comfortable.

Nael S.  |  Expérience générale 
Évaluation :
5

Staff are super nice and helpful

babiwash s.  |  Expérience générale 
Évaluation :
5

I had a nightmare of an experience on Monday ar a different location. I almost went with another company. Glad I didn't because it was a completely different experience. It couldn't have been better.

Kerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amarbar H. 
Évaluation :
4

The street in this location is so busy sometimes. But the location itself is so big, the truck I rented was dusty but overall it was in great condition. I would recommend this location to anybody.

Ivy Apple L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander S. 
Évaluation :
2

The cab had not been disinfected clearly. The steering wheel smelled strongly of men's cologne not disinfectant and the general state of the upholstery and interior were not refreshed from the last client . I had to go in and ask for technical details regarding opening the back and then again for where the ramp was as a first time renter . Finally there was no customer parking on site . I drove myself there to pick up the 15 foot truck and then had to repark my vehicle more than a block away , not knowing if it would be ticketed in a residential area which the staff member said was a possibility . The steering was also loose on this particular vehicle . The ramp was very hard to reinsert into the truck to get it latched in safely . It took us numerous tries to resolve this . And the gas tank was only half filled even though I had conveyed an estimated mileage when I booked it. The staff could not tell me the gas consumption mileage so I had to put gas in at the beginning of the journey as I wasn't sure I could get to my rural destination safely . Vehicles should be provided with a full tank to also facilitate the renter to not have to guess how much gas to put in to replace what has been used per the rental contract . Aside from no disinfection, having to park so far away while renting the truck is not acceptable. Choose a different location and ensure it has been disinfected .

Brenda L. 
Évaluation :
5

My pickup location changed an hour before my pickup time. I understand that someone before me was not able to return the vehicle on time. However that should not be the reason for the next person to change their plan. Due to this location change, not only it increased my bill due to extra mileage but also time. I was not compensated for that which is unsatisfactory

YONGSOO J. 
Évaluation :
5

Staff at the Weston Rd. Location were very friendly and helpful. Really appreciated the great customer service. Vehicle was also very clean and well maintained.

Nathan Y. 
Évaluation :
5

UHaul van was a bit dirty when I picked it up, which is why I put it wasn't clean. Didn't bother me but I just wanted to make sure I wasn't charged for cleaning as it was that way when I picked it up.

CHRISTOPHER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard A. 
Évaluation :
1

My reservation number was 85598651. Please look up my file and my complaint. I had an absolutely abysmal experience. I will never book again with this company and I will tell all friends and family to AVOID UHaul going forward.

Ali A. 
Évaluation :
3

Upon after-hours pick-up of a cargo van, I found the dolly and furniture pads which I requested were not included in the van. I sent a complaint through your site and was contacted the next day with a confirmation that I would not be charged for those items and would receive a further discount for the inconvenience. I have since received my bill, but it's very hard to see the correlation between the line items and what I was actually charged, so I don't know whether what I was told on the phone is true, though the amount is less than I expected. The dolly and furniture pads still appear on the invoice. I returned the van 4 hours before it was due back (during business hours, handed the keys to an employee and confirmed the return face-to-face), but the next day I received a call from the location telling me that I had not returned it and asking when I would be returning it. Overall, my physical experience with the vehicle was great, but I would say that the location is quite disorganized. However, it was the 1st of the month, so I can only imagine how insanely busy they were.

Alexandra M. 
Évaluation :
4

I was charged 20 $for an after hours return (contract #24272154). The trailer was in fact returned long before closing - at least 45 minutes. No, I did not do the after-hours online check in, as the store was still open. I did not go to the counter because there was a long line up - at least five people ahead of me - too many in the store during this pandemic! Your customers should not be charged for a drop off during working hours that was missed by your staff when doing their end-of-day rounds. They should have seen the trailer there, in the exact same spot from which I picked it up that morning. I was then told by a rep at the store that she would reverse the 20 $charge. That was well over a week ago. No refund has been registered on my Visa statement. Lousy policy UHaul has on this front. I understand having to go online for a late return, but this was NOT a late return! And your customers should not be charged with the task of doing the job of your employees/representatives.

marc G. 
Évaluation :
5

I have been to this location many times and it is very well run and very organized. On occasion it would be nice if there was a third agent dealing with the lineup but overall they are very efficient and great to work with.

STEVEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASFAHA H. 
Évaluation :
5

Provide a notification at the time of reservation where customers can leave their cars, ie side street parking only, when they drive to pick up the truck. The site is very tight for parking.

Peter S. 
Évaluation :
2

I successfully booked a different location and a different truck. Then I get a call saying it is not available and then relocate me to this other location and that the truck I booked was also not available and offered me a small van. Once I got there the locker size I booked was not available and I was forced to pay double the price because I had already all my stuff with me. It is your mistake, you don't charge more. Employees were not enjoying their job. You are basically playing with people's time, money and effort. Awful experience. The locker didn't even have enough high so I had to put my head down.

FERNANDOJOSE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frederick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thanh D. 
Évaluation :
5

Clean out the garbage left by the previous driver.

PATRICK K. 
Évaluation :
3

The truck smelled so bad that I had to keep the windows open while it was raining outside. Also, there was only one employee who was very friendly but very slow.

TARAL E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ahmed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALINE N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S.  |  Expérience générale 
Évaluation :
4

Needs more parking for custommer cars and returned vehicles. Open light was on but location closed (after hours).

Diana N. 
Évaluation :
4

More staff at the counter on busy end of month days. I will say that Sunny was incredibly helpful. He was Mr. organizer, Moving the vehicles, taking charge, finding out information for us when the counter staff were too busy. He even called us a cab. He's the kind of guy who believes in working hard. He's the kind of guy you want in charge. Thanks so much Sunny. Also, the counter staff were friendly and helpful.

Dean G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merwyn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne L. 
Évaluation :
3

Would love to give a higher rating, but.. I booked online on the 25th of October, for a move-in date on the 26th. I figured I have all day of the 26th *as is convenient for me* to store my belongings.. makes sense right? I received a voicemail on the 26th at 3pm from staff saying that they assume I've moved out and will be cancelling my storage unit. WUT? So I called back within 10 min saying, no, please leave my unit for me I just haven't had the time to come and bring my belongings yet and I've only just booked the unit the night before! I would probably be there later that evening, as I understand storage access hours are until 10pm. They said no problem. I get to the facility at 7:30pm with a truck full of my things, only to find that my access code is denied as well as there is no lock for the unit I booked. I can't talk to anyone about remedying the situation because office is closed, and head office (although available) obviously can't help get me in to my unit. So I have to go back home and unload everything that I had loaded up, just so I could repeat the process the next day when office opens. Frustrating obviously. Either your online booking system has some bugs, or the girl I talked to on the phone that afternoon didn't do her job. I would like to say though that the staff member who helped me get in on the morning of the 27th (and had served me in the past for other services) was lovely, and this woman deserves a raise.

Andie W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dino t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave F.  |  Expérience générale 
Évaluation :
5

Maybe a little bit of a discount on the rental or storage when you get a combination of things

Clinroy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rose Brigitte C. 
Évaluation :
3

Staff are very laiser faire about everything, frequently no one is behind the desk. Alarm system is not working properly most times.

PATRICK N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheila C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edith V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal P.  |  Expérience générale 
Évaluation :
1

Was given to me as a drop off location for 8:30 am but the location wasn't even open until 9. We noticed and dropped off the key the night before but since they don't get in until 9, they charged me an extra day even though the uhaul was there. Terrible.

Colleen R. 
Évaluation :
4

A uhaul rep available to give customers a quick basic tour (such as parking brake, wipers, seat/mirror adjustment, heating/cooling). of the vehicle they have rented will be nice. Note: All vehicles are a bit different and things are located in different places with different identifications. These are vehicles that some customers may be renting for the first time, in which case, is a new vehicle to that customer and a manual is not provided to refer to. Maybe the uhaul rep could mandatory ask customers the following questions: - Is it your first time renting a uhaul vehicle? - Are you familiar with the vehicle you have rented? The answer to the above could determine if a basic tour of the vehicle is not necessary. Overall, customer service reps were very busy yet professional, friendly and willing to help the best they can. My personal rental experience was very cost effective: ridiculously lower from my anticipated cost range. Thank you uhaul!

LILIAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dimitre D. 
Évaluation :
3

The person who served me was amazing and friendly both at the office and the guy who helped me in the lot. The reason I'm upset is about your apps, website and telephone channel rep. I have placed the order for the truck and created an online profile to manage my rental. Now, I tried to add “my order” to my profile and couldn't do it. I called atleast 5 times to fix this and you guys isn't able to help me. Again, I was put on loop and because of this problem I had a hard time returning key after hours because I couldn't locate my order in profile to return the truck. Because of this I wasted my time and put in to undue stress in the mid.night . I was told by the telephone rep that “we will be able to add the order to my profile” when you take the truck and it never happened. I was stuck in a different city with your truck in the midnight because of this problem. I called the uhual to get assistance to return truck and the wait time is 1 hour and the time is mid night. I wish I was explained a little bit how this truck return work in a different city.

Naveen T. 
Évaluation :
1

The person working in the yard was incredibly rude. This employee came over to me after I had been hooking up the trailer for 15 minutes and doing the photos on my phone screaming at me from a distance before coming closer to berate me for hooking it up myself. I was yelled at and sworn at, told to shut up, and had cigarette smoke blown in my face by this maskless employee. I was not told I was to wait for him, at the counter I was told where the equipment was and was told to put it back in the same place when I dropped it off after hours. Incredibly rude, incredibly unprofessional, not COVID safe. This employee should be terminated. The woman from inside took over for him and she was professional and courteous but never have I encountered such horrendous customer “service”.

Benjamin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEXT LEVEL P. 
Évaluation :
5

This is the BEST Uhaul location in Toronto. I effing love it.

Kevin N. 
Évaluation :
2

Customer service is not good. Not friendly. With mask, customer service rep voice was so little, could not hear well her explain policy. This was my first time to use Ubaul, i was no sure for return policy. Even though I return 30 mins earlier, i still get charge 20 $.

PHILIPPE M. 
Évaluation :
5

Check in it was easy, I really liked the app where I could check the vehicle and take photos of things that I think need to be noted. Return was easy, there was a lineup but it went quickly. The cost of your vehicle versus other companies have used is very reasonable. Very happy with the service, Lynda

Lynda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
4

I wouldn't recommend uhaul to a friend because I declined insurance on the vehicle at the counter but was charged for it anyway. Not cool!!

Thomas D. 
Évaluation :
5

In regard to question number 6. It's very clean from one perspective but the other perspective it isn't. The mop head is extremely musty. When using the mop the whole place would end up smelling musty. Would highly recommend getting a fox washing machine and dryer to wash and change the mop heads out or just put a new mop head on every 3-4 weeks. Also after using the mop store it upside down so it can dry, don't leave it in the bucket (can't dry in the bucket). Overall, customer service, access, security was great, thanks so much!

melissa s.  |  Expérience générale 
Évaluation :
5

There was an issue regarding some of the staff not being entirely truthful regarding my order. I called in some time ago asking if my box was shipped out, and they said it was, but it was in fact not shipped out. Might be a case of miscommunication between UHaul and moving people.

Raymond L. 
Évaluation :
2

The checkin and checkout process was too long.

Eman B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICK L. 
Évaluation :
5

Seamless pick-up and return of truck

JOHN G. 
Évaluation :
4

Everything that happened on Monday, October 18th from my rental pick-up to my rental drop-off went smoothly. But when I initially booked the 10' truck on Sunday, October 17th, I encountered an incredibly frustrating problem and failure to adhere to my reservation. My booking was for a 24-hour rental period starting at 4:00pm, and 24-hour pick-up through the mobile app. I arrived at the wrong location at my pick-up time, and by the time I was able to get to the correct location, it was an hour late (5:03pm). My app no longer allowed me to pick-up the vehicle, despite having selected the 24-hour pick-up option, so I needed to call and have the reservation changed to 7:00am the following morning. Please fix whatever policies forced this to happen: I don't see why I should be allowed to pick-up at 4:59pm, but not at 5:03pm, especially when your location is on a major rush-hour arterial road.

Tamara F. 
Évaluation :
4

Please verify yourself first if the equipment is in good shape and condition before expecting the renter to verify it for you.

OMKAR K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estefania B. 
Évaluation :
5

The person at the counter was professional, and processed the transaction quickly, guiding me at every step when my input was required. Nothing to say here. However, the cars were parked so close to each other, I am lucky that I am skinny. While on the topic of cars, I was positively surprised how clean they were. Keep up the good job! Mark.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collin C. 
Évaluation :
2

My stuff got some bad smell from the rat poison placed in the Uhaul storage. Also the manager is unprofessional and screamed at me just for using the garbage bin for regular waste. She was very disrespectful, and makes the whole experience terrible.

Rosabeth C.  |  Expérience générale 
Évaluation :
5

The storage is really clean. And Manager, she is awesome and very helpful. 100 % recommend this place to my friends.

Alborz F.  |  Expérience générale 
Évaluation :
1

My storage unit was slanted. I didnt receive the full 5x5x8 because of this. You should do a walk through with the customer when they rent the unit. I wasnt loading it until after hours and didnt take a look at the unit until then. Since I loaded after hours there was nothing I could do, no staff to contact. I had to throw out a bunch of my furniture. I will never be using Uhaul for anything ever again.

Jacob K.  |  Expérience générale 
Évaluation :
5

Best location I have ever dealt with in 40 years!

Marcus D.  |  Expérience générale 
Évaluation :
5

The storage unit was clean and big enough for my stuff to be stowed comfortably. The whole of storage building is clean, well lit and inviting. The front desk staff service was a bit slow when we first went to rent the storage when even we were just about 4 to 5 people in line. Apart from that staff were very helpful and professional. Merci.

Yadenta D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ana C.  |  Expérience générale 
Évaluation :
1

there were customers moving out blocking the docks and the driveway which made our moving out delayed over an hour. Your office employees did not deal with those rude customers and let them park their truck in the driveway anyway. They were also using all the building moving equipment and hoarding the elevator for themselves. You need to put up instruction rules on the use of the facility and not allow people like to act this way. We pay movers by the hour and this was a waste of my time and money. If you fine those rude customers they will stop acting this way but ignoring this behaviour will make you lose customers like me.

ALIA A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Next level Professionals C.  |  Expérience générale 
Évaluation :
5

Very kind and hard working staff, but they are under staffed some days and I see long line ups of very frustrated customers. Fix this!!

Isaac P.  |  Expérience générale 
Évaluation :
5

Tanks you.

Eduardo V.  |  Expérience générale 
Évaluation :
5

Thanks guys.You are awesome.

Peter G.  |  Expérience générale 
Évaluation :
3

Customer service is extremely slow. It's difficult when you have only one representative and someone has a complex issue, leading to 30-45 minute waits for other people requiring simple tasks. Would be beneficial if others working could. Open a second window vs doing Tim hortons runs etc. The customer service rep helping was very friendly, not necessarily her fault, but there were like ups all morning.

Michael V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO R.  |  Expérience générale 
Évaluation :
3

Had a decent experience with my unit while being there, but first getting it we had a horrible experience. First of all-I was told that there was the size I wanted and that for sure it was there when I came back to move my stuff in… and then I came back another day and there wasn't any of the size I wanted. I had to get a bigger unit and pay way more which I wasn't impressed with whatsoever… but I didn't have a choice. Also along with the inconvenience every time I was in the store waiting to talk to people-the wait time was ridiculous and honestly the staff were slow with doing things. Especially when going to rent a trailer or truck. Other then that I had a good experience. Never had a problem accessing my unit or anything along those lines.

Mya M.  |  Expérience générale 
Évaluation :
5

I was always surprised at how easy everything was - from initiating the rental, to accessing it, to leaving. There was no tedious bureaucracy or complicated channels to go through, and the staff were always super helpful. I commend U-Haul for having a fantastic system together, and would return in the future for storage needs.

Daniel L.  |  Expérience générale 
Évaluation :
5

Very good. Sonny was very helpful on move out day.

Alethea R.  |  Expérience générale 
Évaluation :
5

I am very happy with your service !!! Excellent !!

Chew J.  |  Expérience générale 
Évaluation :
5

The staff were helpful and professional all the time. Sony and the lady at the front desk were outstanding and helpful. The best Storage in GTA.

Assad J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Simbai M.  |  Premières impressions 
Évaluation :
4

Only negatives: Unecessary difficulty and inconvience having no ramps into storage building. Single Elevator slow. Otherwise very good.

Vincent T.  |  Premières impressions 
Évaluation :
5

Need proper parking in the front

robert r.  |  Premières impressions 
Évaluation :
4

You need more karts for the customers.

Icaro J.  |  Premières impressions 
Évaluation :
5

The staff @ this location are exceptional. Considering their returns are likely in need of cleaning and maintenance they work hard & have exceptional customer service. I use several uhauls across the province.

Elizabeth S.  |  Premières impressions 
Évaluation :
5

Staff was very nice, patient and understanding. They took the time to help me get what I needed.

cayenne c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karel t.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Hana W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOISES C.  |  Online Move In 
Évaluation :
5

It’s convenient to have storage at UHall.

izary d.  |  Premières impressions 
Évaluation :
5

The Manager Tanya was a wonderful person and really helped me out, the uhaul computers were down that day stressful as it was Tanya kept an amazing composure and the rest of the staff was great too Donna and another girl working were very helpful also. Great Team!

Andrea D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva C.  |  Premières impressions 
Évaluation :
5

The staff there are the best. Even with all the crazy people that go there, the staff are always professional and nice. I dealt with almost everyone working there is a span of 10 hours because it was my first time getting a unit and van. From Sunny the detailer and mechanic to Tanya the manager. Top to bottom A+

Sergio N.  |  Premières impressions 
Évaluation :
4

I mistakenly thought that you could drive right into this facility so that was a surprise. Also, I am not super keen on having a space that requires using stairs to access above someone else's space, but I managed. The staff was very helpful though and once I got the hang of the security system, it was ok

Ruby B.  |  Premières impressions 
Évaluation :
4

Only complaint is that better signage for the out-of-service bay doors would be great. Lots of confusion from ourselves and others. Otherwise though, the facility is nice and the staff were excellent!

Alexander D.  |  Online Move In 
Évaluation :
4

The actual size of the storage locker is smaller than the advertised dimension, which made the storage experience much harder than expected.

Xiaoge S.  |  Premières impressions 
Évaluation :
1

Very bad customer service Very poor knowledgeable staff Non corporate and rude

Nimesh T.  |  Premières impressions 
Évaluation :
5

The staff were very welcoming and helpful from the moment we pulled into the driveway until we had finished packing our storage. The staff were knowledgeable of their facility and I could see their smiles through their masks. Things felt seamless from start to finish. Merci.

Itexxia I.  |  Premières impressions 
Évaluation :
1

Hasty market took 30 minutes to give me the keys and return the car. There is only 1 car in the parking lot. Spending an hour waiting in a convenience store when it's completely empty doesn't make much sense to me. Especially when he had my ID and credit card the entire time. Was he stealing my identity? I have no idea. As well, the code at Weston Road didn't work so I had to back to the office 3 times. I don't get how the code wouldn't work to get in the storage unit.

Paul H.  |  Premières impressions 
Évaluation :
5

It was my first time moving into self storage, and I wasn't sure what to expect, but I was very pleasantly surprised at this location. Purchasing, check in, and access was simple and secure both for pedestrian and cars (you can pull right into a covered loading dock for self storage). I purchased a climate controlled locker and was surprised how clean and well lit the facility was. Although my unit was on the 2nd floor, the elevator worked smoothly and there were wheeled carts available to borrow. I was impressed to find a poison control box in my storage unit too. I enjoyed how the entrance to self storage is located close to the front, rather than the back of other self storage facilities I've seen. The only small inconvenience were the steps / ledge at the loading dock for smaller/van-sized vehicles. There was not a lot of room to move large furniture and it required lifting from the van to the ledge at chest level. More room and a ramp would have been ideal, but with 2 or more people it is not a problem. Although there was a bit of a wait (Sunday) the day I moved in, all representatives were very pleasant and helpful, and the general manager was accommodating when I requested a unit on a lower floor. They were also helpful when I was unsure about what size storage locker to purchase. All in all, I had a very positive experience and an optimistic about leaving my personal belongings at this facility.

Patricia P.  |  Premières impressions 
Évaluation :
4

Everything was nice, but the lineup took a really, really long time.

Daniel L.  |  Premières impressions 
Évaluation :
3

Need to hire more staff and add kiosk machines to work as selfe payment cash or debt.

Richardson K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anna i.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario E.  |  Premières impressions 
Évaluation :
5

Tanya and her team are first rate and made the customer service experience in all aspects friendly and effective. The best!

larry g.  |  Premières impressions 
Évaluation :
5

Nice employees nice facility

annette d.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

GEORGIA H.  |  Premières impressions 
Évaluation :
5

Very nice facility, nice staff, explained everything well, seemed a bit understaffed but just could have been a busy moment.

Matthew J.  |  Premières impressions 
Évaluation :
5

For me the customer service people were very Helpful.

Hadish M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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