Neat & clean also easy access into building
Caressa L | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Strawberry Mansion
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very good no complaints very happy 😀
WILLIAM A | Expérience généraleI got a quote online and when I picked up the equipment the charges were $1 000 more than the quote. No exaggeration. Very disappointed.
TAJAY CPhysically check fuel level before renting. My fault I did not go in to have contract rewritten before I left. I filled the tank to what was on the sheet, not what was in tank when I left. 80 miles and I put in 17,5 gallons. Online shows roughly 10 miles per gallon. There were no rental carts available. Online they said there would be. Corp. should check with location before guaranteeing availability. We had to purchase a cart to move out larger items. Odd that they have available for sale, but none to rent. I had a one way rental, truck ran rough before I put fresh fuel in.
SCOTT DTruck was clean and customer service was excellent!! Thanks for the service
MELODY RI think you should have a discount price for seniors they can’t afford your high price s l am a senior citizen and it was very hard for me to pay my bill.
Linda D | Expérience généraleafter dropping off the truck on a half of tank after them saying just leave a quarter tank they still tried to take money off my card for gas i spent 50 dollars on that big truck.Truck slow anyway that is why they charge by the miles
YAHSHUA LThank costumer service was great
MELISSA SIm getting charge to different prices & you guys dont keep up on your maintenance
SHARESE MPersonnel amical
EARL LExcellent service
CLARE OThat one guy with the twisted braids was super helpful. Explained everything to me and was incredibly informative.
Samuel B | Premières impressionsThe staff member who checked me out was friendly and efficient - much appreciated on a chilly December morning!
MICHAEL SPick up was easy and customer service was great!
JESSICA JBeing patient and keeping there order instead of creating a new order which didn’t have any equipment they have originally requested for .
TYMERE GExcellent customer service. The Manager is always pleasant and pleasing. Always look Forward to conversing with him
ANIKA MI rented a U-Haul truck on 11/29/2024 and was quoted $25. However, I was charged $137, which included unjustified fees. Specifically, I was billed for 4 gallons of gas when I only needed 2, despite the contract clearly stating $4,75 per gallon. The front desk initially mentioned a lower charge but later insisted on the higher fee, which was inconsistent and misleading. When I questioned the discrepancy, the staff member was dismissive and even told me to 'chill,' and raised voice which is completely unprofessional. As a paying customer, I expected clear communication and respectful service, not to be overcharged and treated poorly. I hope U-Haul will address this issue by ensuring transparent pricing and training staff to treat customers with the respect they deserve. Overcharging and rude behavior tarnish the company's reputation. I wouldn't recommend this location to anyone until these issues are resolved.
SARDOR TEverything was great
TAMIKA BGood people I hit financial issues And I have to get back in track and I be back soon
JAMES W | Expérience généraleStaff are always pleasant and helpful and checkout is quick. They take their time with your transactions and always make an effort to connect with you.
MARTINA Ralways good service with uhaul
STEPHAINE PWorker got mad that he had to clean the dust out the truck I bought back after charging me cleaning fee, no problem, but then says if you gone keep bringing the trucks back with dust in them you can’t rent them here no more
Laquan GKeep doing what you're doing.
Frederick TExcellent service. Friendly, knowledgeable, and professional.
Clara B | Premières impressionsThere was a very obvious mouse problem on our floor. There were mouse droppings through out our unit and around other units. Mice also chewed through several garment bags and destroyed dresses and jackets.
KRISTEN P | Expérience généraleThe young man in Philadelphia provided excellent service. He was knowledgeable and efficient.
DEBORAH LWell, some of my properties was stolen and Nothing was mentioned, nor was the cameras working apparently. When I bring this issue up. The camera should have been able to go back and see. Who had taken the property.
Gary W | Expérience généraleI appreciated all 4 years that I housed my belongings in your establishment. The personnel's were very friendly and helpful when needed. I just want to say thank you for your service and accommodations.
Vernon S | Expérience généraleThe mileage is always wrong when I get in the vehicle and then I'm charged for a person before me. Please make sure the mileage is correct. Merci
Levi WThe general manager Jamira was extremely professional and helpful.
Crystal H | Expérience généraleJamira and her team are excellent!!! If anyone or any group of individuals deserve recognition it is this group of employees. From the time I moved in to the time I moved out, Jamira ensured that my experience ran nice and smooth. She answered every question and addressed every concern I had. My experience originally started off in Norristown (Main St) after which I had planned never to use UHaul again. Then I met the Strawberry mansion team. This team should be a model U-Haul facility as to how U-Haul wants all of their facilities run. You guys are the GOAT!!!!
KIMBERLY A | Expérience généraleWhen summarizing the reservation, the associate on site did not clearly identify which payment method was on file, which resulted in unnecessary confusion and a futile call to Customer Service.
ALICE CCustomer Rep that helped us was overall awesome in every category.
CRYSTAL WNeed more workers in the store
JOHN MThere was lights on dash regarding tiire issues, the rear doors you had to slam real hard to get them to close , other than that it was ok.
SHARYCE AI didn't catch the name of the two gentlemen that helped me but both were very professional friendly and helped me with the return and procurement of the equipment. This was late afternoon on the first of October so whoever had that shift deserves something for their stellar work
JONATHAN BVery good service . The truck was clean and free of the cigarette smell. I was late for the rental pickup, the return time was adjusted without any problem. Thank you very much Strawberry mansion team!
JIEL OThe employees are very professional and respectful.
WARREN WStaff were patient, knowledgeable, and respectful.
KRITINE WEverything was great thank you
THOMAS WI value customer service. Nigel, who completed my order, offered awesome customer service. He was polite and respectful.
KIA BEasy drop off location with plenty of room to place equipment.
ERIC AProfessional and warm staff
LAURENCE PThe parking lot is a bit dirty, but overall it was a good experience given the location.
BENJAMIN HGRAT CUSTOMER SERVICE
STEVIE BAll around an amazing experience during a stressful time. Much appreciated
Margaret B | Expérience généraleI have rented storage space from this U-haul location and it is always a great experience.
Rhina T | Expérience généraleJust keep your same staff with good aditudes
irma SVery pleased with service
JAMIER CThe counter women was really helpfully and explained everything to me as a new customer. Over all it was smooth and fast to get my truck.
NICHOLAS DFriendly staff very helpful. I was in and out no waiting. Will go to this location again.
APRIL Ayour customer Service staff in Phili were excellent.
MICHAEL DI was completely satisfied with the service I received from the moment I walked in the door. I was greeted by a young man who was assisting another customer. Letting me know he would assist me promptly. I smiled and assumed him I would wait. I was helped to view storage by another associate a young lady. My entire experience was filled with great service.
GLORIA TTetris masters were a great addition to help me move. They are did a great job loading and unloading the truck
GREGORY TMy things was taken stolen never ever again
Annabelle m | Expérience généraleDrop off location was easy to find and had a dedicated lane for returns. The guy who helped me was incredibly friendly and helpful and I was done very quickly. Great location and service.
MICHAEL HRien
COREY JThe customer service was exceptional. The process was smooth and expedient. The personnel at this location care about what they do and it reflects in their treatment towards customers. I would definitely return to this facility again.
KHREE SThe staff member who waited on me, was very friendly and courteous and very helpful.
barbara l | Premières impressionsKeep up the good work🧚🏿
Maurice B | Premières impressionsMartin was great. Nigel was a great help. And the young lady who check my unit was very nice and professional. I can't remember her name. On Thursday the 22nd when I was checking out.
Gilbert B | Expérience généraleThe location I went to was lovely nice and clean everyone was very helpful and respectful
KIERRA FAlways excellent service here, highly recommend!
B j | Expérience généraleThe worst U-Haul and the general manager Jamira is the rudest
VICTORIA D | Expérience généraleGreat services . Just too costly for that space . Price increases with short notice and once again it's very high priced . I would recommended searching for a less expensive storage because this storage is high as rent for the larger ones should I say .
Jinean F | Expérience généraleUhaul needs to be able to pay for all damages when a driver hits someone's car! A uhaul caravan hit my PARKED Mercedes Benz and uhauls insurance is only willing to pay $5,000! Horrible!!!
KRISTAL JTruck was dirty even after I showed them before leaving. They only cleaned the back but there was sticky stuff all in the front still . The unit I rented was locked and not ready to use causing a delay in my move
ANNIEJO CI am 60 years old and they gave me a unit I had to use a ladder so i left
janice t | Expérience généraleA young lady helped me, I believe her name is Jamira. She was great. Friendly and professional. Also, there was a gentleman, whose name I did not get, but he too was a delight (a young black man with locks). These two individuals definitely went above and beyond to be helpful. Thanks you for a wonderful experience.
KIMBERLY A | Premières impressionsI forgot the young lady's name who helped me (sorry mover's brain). But she was wonderful; with great customer service skills.
KERRI CThis is the best storage facility I haveever used. Very accessible for handicap people. I would highly recommend this facility to my friends. Very friendly staff!
Lorett M | Expérience généraleThe staff are Amazing . Great Customer. Service.👍🏽👍🏽
anita g | Premières impressionsClean the van of the smell of piss and trash before handing it off to a new customer. Rating is only a 3 because the location is organized in a way that makes driving in and out of drop off effortless.
NIA CEveryone that helped was friendly, interactive and genuinely a great person.
MARC MMerci
Elizabeth d | Premières impressionsThe staff was extremely professional and helpful. An absolute wonderful experience. Thank you to the entire Strawberry Mansion staff!!!! Big Kudos to you!!!!!
Michael S | Expérience généraleThe staff was helpful and friendly. I highly recommend this place just because of the great staff.
Merrilyn P | Expérience généraleNigel and the rest of the staff at this location are friendly, professional and very helpful. This is my second time renting storage + a truck at this location, always easy and straightforward. Fortement recommandé!
B j | Premières impressionsThe ramp door was always broken and the communication was off a lot of the time
NASHEARA W | Expérience généraleThe storage and staff were great.
Pearl C | Expérience généraleThe facility was close to my home. The facility was always clean and well lit. The cargo bay door auto lift was very convenient. The staff was always helpful, courteous and professional. I recommended my facility location to a family member who now has a unit at the same facility
Sybrena M | Expérience généraleJust make sure all customers know after 10 pm the elevator does NOT WORK, regardless if your in said storage facility before or not.
SABLE C | Premières impressionsThere was a smell of dead animal.on the second floor.
ADAM T | Expérience généraleVery easy very fast great experience
JAMES W | Premières impressionsNeed to clean the corridors on a regular basis dirty floors don’t look good
Tondelaya L | Expérience généraleAucun
CARL W | Premières impressionsThey very friendly and helpful. Appreciate how they interact me being deaf by writing. Will rent their again in future
Beatrice A | Premières impressionsVery well kept
Stella W | Expérience généraleGood service thank you !!
Shawn W | Déménagement en ligneFound a dead mouse in my shoe...lots of mouse feces too. Yuk!!!
shelley b | Expérience généraleVery nice service
ZIHAN Y | Premières impressionsEverything I owned was destroyed by mouse poop and pee. I reported this in JUNE. It was so bad the uhaul worker didn't dare to step in for photos-no worries- I took 100 photos and videos! Didn't hear anything back, called again sept 8. Spoke to corporate. They assured me my stuff would not be sold, and that an investigation would begin. He gave me an email to send all photos and videos. All photos and videos sent, did not hear anything back. Received an email saying all of my stuff was sold. See you in court 欄
Julia T | Expérience généraleVery good customer service
Kertis B | Expérience généraleRegina, was very patient and professional, also Marvin and the other gentleman was pleasant as well to work with and the return of the truck the young lady was also pleasant.
KIMBERLY O | Premières impressionsI wasn't able to get a receipt about my transaction and I had to wait a long time and still couldn't get my recepits
Lashawn B | Premières impressionsAlmost every time I arrived at the storage facility 1 or both bay doors did not work. The most Annoying aspect, I cancelled my storage facility after 3 years and I'm still getting invoiced after my service was cancelled. What a scam. Because of this reason I will not recommend this facility to anyone.
jason f | Expérience générale1. the two large doors for the trucks to pull in to the facility was broken and although online I signed up for a 1st floor storage room instead I received one on the second floor. This caused me to spend more money on moving then would be necessary due to the time taken to go back and forth. 2. The sliding door does not operate after hours. Whats the point of having access if you are forced to use the tiny entryway door which has stairs. This is seriously inconvenient as it does not allow for ease of moving your things. 3. While this may be no fault of the people who parked there but maybe ensure trucks cannot park right in front of the loading area. This prevented myself and others behind to walk the items several tens of feet to the door and those stairs to enter the facility.
Rodel W | Premières impressionsEvidently some customers destroyed both loading bay doors just before I was scheduled to move out- I think U-Haul should have had them fixed sooner .
venugopall t | Expérience généraleVery good
anthony p | Premières impressionsA set it and forget it solution for storage loads of all sizes making the always stressful transitional periods of our lives easy. And when your ready to move they provide the affordable transportation vehicles, tools and more to make the move simple. "U-Haul, We Help!" I will be using you guys forever! Thanks for all your help and convenient accesibility, hours and customer service!
Dame H | Expérience généraleI have had a very traumatizing experience with U-Haul located at 2800 Ridge Avenue in Philadelphia Pennsylvania 19132. I do plan on reaching out to an attorney fory most recent experience. I came in and paid for a storage unit and rented a U-Haul van for the first time and no one provided me a copy of customer rights responsibilities and policy and procedures. However a gentleman at the location whom is of a light complexion African American male short in stature was great and helpful. The manager and general manager was quite unprofessional impudent and rude and did not take accountability for any of the issues I confronted them with. I was not made aware that I would have to pay for the rental of the van until I return it. I thought that while the funds were available on the day I came in that they would take the funds each time I am seen on the cameras coming to the facility to make payments on the extension of the van I was told by a tall slim African American male that I was alright and didn't have to pay until I return the van. Which by the Time I returned the van Amazon prior purchases that were pending being processed took the money remaining in my account rather than take their money when I placed the orders. Which after paying for my storage unit and movers fees for a third party on U-Haul website my funds were already starting to be exhausted. So I wanted them to take the money before any other entity or business took my funds. Because securing my belongings and my move expenses were more important. I came in from another state to gather some things from my unit on 09/15/2023. To discover my unit floor covered in urine. I explained each time I came to my unit I am seen on camera moving things in and out of the unit at no time was I in the unit urinating to cause a spill of urine at anytime. I began cleaning the unit myself with my own personal cleaning supplies from my personal cleaning company before I was offered a mop and bucket. Staff tem came to offer me a new unit and once I placed all my items in that unit they come with a 72 hour vacate notice. After asking another unit holder to open her unit for possible damage rather than to see if she was responsible. I felt quite hurt and offended and frustrated by all issues brought unto me and my belongings. When I said I was contacting my lawyer they resolved the issue immediately. But after I moved out of my unit by myself into another unit by myself only to be told to move back to my unit which disrupted my plans for my trip to Philadelphia for a day. And I still have not received the refund promised to me. I am hoping that the manager and general manager are reprimanded or held accountable for their unprofessionalism and the grief they are responsible for that I endured. Otherwise U-Haul is sending out a message of we operate poorly and unprofessionally while taking your money in exchange for a service that's ineffective and unreliable and not dependable. Can someone contact me about this issue or I can contact corporate myself. Or I can have my civil rights attorney reach out to you on my behalf. This is unfair and quite unjust. One more reason I moved out of Philadelphia.
Rashedi H | Premières impressionsThe card machine was not working right and was a big hassle
JAY R | Premières impressionsMake it a 24 hour excess
Lena L | Premières impressionsThe staff was great the storage was great I was provided with superb hospitality and customer service. I would recommend them to family and friends and they are my go to place whenever if ever needed again. Thank you U-haul staff and employees much appreciated and continued success Karen
karen j | Expérience généraleThe woman who assisted me did not show me my actual unit. She showed me a display unit. The display unit showed to me was a 5×10×10 but the actual unit rented was a 5×5×10. She never walked with me to view the unit. She never even showed me where to enter or how to use the entry key. I also rented a truck in that same moment to get my things to the storage. I explained that it was building materials and I hired some men to help load and unload the truck. I would be able to return the truck about 9p. Her response was no problem. As long as the truck is back on the lot by 7a I'd be fine. When I returned to the storage with a truck full of materials and men to unload at 7:30p both doors to access the building with my belongs were out of order and the alternative sliding door was locked. I was only able to enter the building by walking up steps and entering a single door which would not be an option to get my materials in the building. Once in, I texted the number they have listed for after hour help which to date I've not had a response from. I also pushed the security buttons to which no one answered. As I stood there trying to figure out other options my worker said maybe we can carry at least the tile to the unit. We head to my unit and this is when I see that I've been given a smaller unit then I was expected. I tried calling the 800 number but they couldnt help. They noted my account and apologized. It's now 9p. I'm stuck with a truck full of my stuff, a too small unit and no assistance to get in the build. I had to leave the truck with my belongings on the lot and return the next morning at 7a. When speaking the the man working behind the counter he said well the customers hit the doors and they break. There is nothing we can do about it. We have to wait for them to be repaired but we never know when that will happen. It's not our fault. I said all of that maybe true but if the worker who rented me the united explained these things I forsure would not have rented a truck that evening knowing I could not gain entry to bring my things in and honestly knowing that there is no assistance after 7p although you have until 10p to move your thing in and out I would not have wasted the money in hiring men or renting a truck. With the knowledge security is just video recording and no live person can be reached via the number provided or by pushing the security button, knowing that coupled with the doors to enter with your things are always broken with an infinite wait time for repair I WOULD NOT HAVE RENTED A UNIT FROM THIS PLACE. This is my first experience with storage through Uhaul and this set up is a stain on the Uhaul brand.
RONYA W | Premières impressionsMy storage unit was locked with a U-Haul lock and I had to wait about 20 min or so for entry and the unit had not been swept out.
MATTHEW G | Premières impressionsMerci
APRIL D | Expérience généraleThis location was convenient, the staff was friendly, I felt confident that my belongings were safe and secure. The one thing that could improve is traffic circulation and vehicle access to the storage area, but I know this is a compact location and that is challenging. Yesterday there was an employee helping to direct traffic in the lot and that was pretty helpful. Overall, I recommend this location!
Bernard M | Expérience généraleThe hall ways to the uhaul storage were too narrow to turn my couch into my unit so I had to get a bigger one to be able to get it in. I figured if I rented a unit that was big enough to hold my couch but the problem was that the hallway was too narrow outside of the unit. The elevator was also too small so we had to tilt the couch in the air.
Nicole A | Déménagement en ligneBrilliant service!!!
Karin M | Premières impressionsI would have given 5 stars had my acct been closed when I originally moved out and not 2 weeks later
NICOLE B | Expérience généraleI like doing business with the company everything easy.
CLIFFORD D | Premières impressionsExcellent
KURT F | Premières impressions