Le client n'a pas laissé de commentaire.ALEXANDER S.
Customer Reviews for U-Haul Moving & Storage of Strawberry Mansion
Pour nous contacter
Philadelphia, PA 19121
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Super fast and efficient.Laura B.
Everything was good. No need to make changes.PATRICKROSLYN JR H.
Good listening skillsShakir C.
Le client n'a pas laissé de commentaire.Michael W. | Expérience générale
Le client n'a pas laissé de commentaire.PATRICKROSLYN JR H.
TheStorage doors was always broke when I went there to pull my car in and I ask the guy about it he was so unprofessional yelling what I’m suppose to do I thought he would have been more nicer and helpful the bathroom always said occupied but nobody was in themlovie t. | Expérience générale
Le client n'a pas laissé de commentaire.Alexander P.
Have more customer service people it was only 2 but they did a good jobMARLIN P.
Le client n'a pas laissé de commentaire.BOBBI G.
Lockboxes need to be marked so keys can be picked up easier. Two keys placed in one lockbox preventing it from opening.Winnifred M.
Le client n'a pas laissé de commentaire.hunter p. | Expérience générale
Everyone was niceRHONDA P.
Need more communication with employees. And have more vehicles in premises. Customer does not need to go to other Uhaul stores to pick up trucks, or trailers. And the workers need to let the customer know when their trucks are going to be late or not in the premises. I would not recommend and one to this facility at allMARITZA R.
It took me 30 mins to check in via the app because the interface is so confusing. Then they were trying to find the keys for another 15 mins. 45 mins just for nothing. DisgustingNikolai P.
Le client n'a pas laissé de commentaire.ZHI W.
Le client n'a pas laissé de commentaire.BRADLEY J.
Le client n'a pas laissé de commentaire.Talayah R.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Daniel V. | Expérience générale
Le client n'a pas laissé de commentaire.PEARL C.
Le client n'a pas laissé de commentaire.Lewis H.
Le client n'a pas laissé de commentaire.Michael L. | Expérience générale
Le client n'a pas laissé de commentaire.linda b. | Expérience générale
The U-Haul female employee who did my transaction was able to switch my storage room right away after I saw it had a wall that will made my measurements much smaller then I paid for to new storage room the same size I brought with a complete open space. Merci.Deborah C. | Premières impressions
Le client n'a pas laissé de commentaire.Deschaune B. | Expérience générale
Le client n'a pas laissé de commentaire.Linda M.
Damage furniture, would like to speaker to corporateFelicia W. | Expérience générale
Excellent service à la clientèleMaria E. | Expérience générale
Everyone was helpful and prompt.JESSE B.
Le client n'a pas laissé de commentaire.Kent H.
NO one came out to help me with the truck...waited 20 minutes and got feud up and self checked. Then was charged an additional 68 that U need and answer for. That truck was left with more than 3/4 tank of gas for , cleaned out with all equipment returned. What the hell is this extra charge for....this place didn't even come out to help me.BRAHINAHMADDIYA J.
My original reservation was for 8 AM at a different location. That location changed the time of my reservation multiple times then didn't have the equipment available so they sent me 30 mins away to the Ridge Ave location. Super inconvenient and lack of communication from the location made this experience very difficult.Ivette M.
Le client n'a pas laissé de commentaire.Tony T. | Premières impressions
Le client n'a pas laissé de commentaire.TONY H.
Better customer service. I was told to ho towards the back to puck up a dolly and when i went there was no staff in sight, had to wait a few minutes for a guy and then then a lady showed up instead and qsked me if i needed help putting the dolly in the truck, isnt tgat their job. Also the worse thing was having to drive 30 mibutes to a location for truck pick up only for them to send me to another location that was actually 7mins from where i was in the first place. Why was i not notified by text/email that the location was changed again for the 2nd time, it caused a lots inconveniences. And originally i had reserved online for a furniture dolly when i arrived there was only box utility available. Not hapoy at all. I am going to call customer service for compensation fot all this aggravation i went throughout and inconveniences.VERONIQUE P.
I guess have more customer service people to helpMARLIN P.
Le client n'a pas laissé de commentaire.LAWRENCE D.
Someone was blocking our uhaul truck from taking it back. Please make space for uhaul trucks to reverse.Anjo J.
Le client n'a pas laissé de commentaire.GLENN J.
The customer service at my pickup location was excellent. Courteous, respectful and accommodative.KAMAL T.
Thank you for a smooth experience!Elizabeth K. | Expérience générale
Everything was professional.DEBRA R.
Le client n'a pas laissé de commentaire.RONALD F.
Ok serviceBrahin J.
Le client n'a pas laissé de commentaire.EVERARDO ANDRES H.
Le client n'a pas laissé de commentaire.DANIELLE S.
Le client n'a pas laissé de commentaire.Michelle B. | Expérience générale
Le client n'a pas laissé de commentaire.BENJAMIN B.
The 2 ladies that was working there were very nice and professional. They even make you laugh while the computer system is processing your info. They building was clean and the truck was clean. I'd recommend people to got to this location.CALVIN H.
Watch overcharging Got charged twice but still friendlyTimothy B.
Le client n'a pas laissé de commentaire.DREW U.
Le client n'a pas laissé de commentaire.Lamont R.
Better customer service from the assistant manager. Also rent out pickup truck that have a hitch that you can actually hookup the bar to. Instead i had to waste two hours trying to hook up my own and also come out of my pocket to buy my own. Only to find out that it was something wrong with the truck hitch itself. Terrible experience. Merci.Mark F.
Le client n'a pas laissé de commentaire.CARL W.
Le client n'a pas laissé de commentaire.Edward S. | Expérience générale
Le client n'a pas laissé de commentaire.Lemire R.
The place isn't in the best area of 'Philly by any stretch, but the gal running the check in counter was awesome-pleasant, knows her business, got you on the road in no time at all, you can park your car in their (safe, fenced in) lot during your rental, and the return was easy. They know what they're doing, clean vehicles and building, quick and efficient.Michael F.
Le client n'a pas laissé de commentaire.Gina C. | Expérience générale
The delivery process was a bit long. They asked me for many documents and I don't know why, if all my information was already in my online account with U-Haul.JUANCARLOS A.
I placed a reservation for a 5x5x5 locker upon my arrival was notified that they did not have it and I was not is their system.I on other hand had a print out of said reservation.The woman a the counter seemed unbothered that this was of inconvenience to my schedule never even trying to assist in resolving the problem with uhaul system.just to say you can try another site.With that being said I would prefer to not you that particular site or recommendations to anyone I associate with.John T.
Le client n'a pas laissé de commentaire.JONATHAN G.
Le client n'a pas laissé de commentaire.DAMON J.
Le client n'a pas laissé de commentaire.Peter S.
Le client n'a pas laissé de commentaire.Alice S.
I rated the Van clean, however, there was something on the floor of the Van when I got it. The driver's side of the van had dents in it where someone prior to me using the van had some kind of accident. Overall I was able to get the job done. The employees are amazing and very understanding here. I would use this place again and again.BONNIE C.
Le client n'a pas laissé de commentaire.SUZETTE F.
I was forced to buy your insurance with my auto insurance would cover the trailer and I was inconvenience taking back the trailer to ridge Avenue when I passed three U-Haul locations closer to homeMICHAEL F.
Le client n'a pas laissé de commentaire.J P.
Le client n'a pas laissé de commentaire.JOANNE K.
No complaintsLAWRENCEDANA L.
Le client n'a pas laissé de commentaire.NIZANA D.
Le client n'a pas laissé de commentaire.JOSEPH S.
Le client n'a pas laissé de commentaire.Larry W. | Premières impressions
Le client n'a pas laissé de commentaire.David J.
Le client n'a pas laissé de commentaire.BRANDEN T.
Great place & Great Staff! ThanksCURTIS K.
Le client n'a pas laissé de commentaire.Tiffany S.
F**king roaches….I just picked up my items and vacated my unit yesterday items were in the facility for literally 3 weeks and so far I've seen several ROACHES come out of my belongings!!!! One on a mirror and another on a box as I was opening. The house I moved from had been exterminated and the new house I just moved has been remodeled with brand new everything so im certainly not happy about seeing roaches in my belongings!!!! Also when I rented my 10x10 unit there is an giant pillar inside of the unit I was not made aware of this until after I had went to place my lock on the unit which resulted in me having to purchase another unit after seeing that the rest of my items would not fit due to this enormous pillar in the way taking up valuable square footage in the unit! This was very inconvenience!!! I wasn't going to complain about the unit being as though my items were only stored for about 3 weeks but seeing these roaches have made me change my mind. I never have stored my belongings in a facility and had to deal with a pest problem upon collecting my things. This has been a horrible experience and I would not recommend this facility to anyone at all!!!Gizette G. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT B.
quicker service at check out,EDMUND J.
Le client n'a pas laissé de commentaire.Michael L. | Premières impressions
Great service great price thank you.Michelle B. | Premières impressions
Le client n'a pas laissé de commentaire.REBECCA D.
Le client n'a pas laissé de commentaire.LEONARD A.
Le client n'a pas laissé de commentaire.MARGO M. | Premières impressions
Le client n'a pas laissé de commentaire.Reginald C. | Premières impressions
Le client n'a pas laissé de commentaire.Donna E.
It was the first time using your storage facility. Your staff was very helpful getting me throughout the reservation process.JAMES M. | Premières impressions
Le client n'a pas laissé de commentaire.Angelo C.
Le client n'a pas laissé de commentaire.Troy T.
We were told to park the trailer ourselves in a rather small spot. We fumbled for about 15 failed attempts without any help, until my husband finally did it by hand versus with the car. The attendant sat and watched offering no assistance. Then I requested a receipt for dropoff and he told me I was all set and didn't need one. I refused to leave until he entered the return on his handheld and I got a confirmation of return email. Just seemed shady.Laura A.
Manager was very knowledgeable and helpful. Everyone we dealt with was very nice.DAVID Z.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.ALAN D.
Le client n'a pas laissé de commentaire.Derek M. | Premières impressions
I was overcharged I have several charges that is on my bank account that I really don't even have receipt for the Chargers are there I need some help on getting my money backRAYMOND J.
Le client n'a pas laissé de commentaire.James C. | Expérience générale
Le client n'a pas laissé de commentaire.RAMON D.
Le client n'a pas laissé de commentaire.LILI S.
Le client n'a pas laissé de commentaire.Laurence M. | Premières impressions
There was a hole in the top of my uhaul and it down poured rain after the truck was loaded. The hole caused a leak inside the truck and damaged 4 window curtains, 2 nice quality pillows, cotton laundry hamper, and a pair of sheets. The employee who received my truck stated the GM of the facility will cal me. Waiting for that call. On top of This, the truck was extremely dirty when I got it.BRIAN D.
Le client n'a pas laissé de commentaire.JOSE R.
Actual clean the truckYUMAYA D.
Address is ridge ave, but entrance is off another street. Confusing.William P.
Really quick drop off. The guy that helped me was really cool and helpful.William L.
Le client n'a pas laissé de commentaire.Anthony D. | Premières impressions
I am very disappointed with this Uhaul location. I booked my car online and came to pay at the counter. My first impression was how one guy there was giving and old lady a super unbelievable excuse for a huge payment charge. I got my truck which was not clean, the biggest disappointment was the next day after u woke up and looked at the email with a bunch of ridiculous charges for gas and convenience fees. The people at this venue were actually trying to scam me with their same old way of scamming others. Luckily for me I took pictures right before taking the truck out of the location and also after drop off. I called and clear my charges with proof and my redound is being processed as for today. The agent that send me the receipt was Nikita Evans and so I will spread her name and Uhaul location on each site I write my review so people are aware of these scamsâ€¦YUNIO F.
Le client n'a pas laissé de commentaire.RAYMONDEDWARD C.
Le client n'a pas laissé de commentaire.COURTNEY R.
Le client n'a pas laissé de commentaire.Lisa C. | Expérience générale
Le client n'a pas laissé de commentaire.JACQUELINE S.
Le client n'a pas laissé de commentaire.Deschaune B. | Premières impressions
You can add back-up cameras to the trucks. You can get them cheap from any Autozone or any wholesale auto parts supplier. Not everyone is good at reversing a 15 or 17 foot truck. I think it would be a great investment. And make the renters' experience more safe. Safety is key!NAHEEM B.
Le client n'a pas laissé de commentaire.Raechel A. | Expérience générale
Le client n'a pas laissé de commentaire.TAMMARA S.
Check tires before giving to customersEmma S.
Staff didn't recommend any products in the storeCynthia R.
Le client n'a pas laissé de commentaire.Shenika L. | Expérience générale
Le client n'a pas laissé de commentaire.Badia W. | Premières impressions
Le client n'a pas laissé de commentaire.Grace C.
Le client n'a pas laissé de commentaire.Nija W.
Le client n'a pas laissé de commentaire.MARY M.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.REGINALD N.
I drove the truck less than 5 minutes away. I turned it off and loaded the truck. I came back out and the touch would not start. I returned to tge store and was told there is nothing they can do and I should contact Uhaul Road Side Services. Road Side Services took over 2 hours. The worst experience ever!!!!!!Chanese D.
Le client n'a pas laissé de commentaire.DENISE B.
Very good customer service and they explain everything to you they even walk me to my storage show me how to access in and out and the elevators I was very satisfied with this U-Haul customer service and convenienceMildred H. | Premières impressions
Le client n'a pas laissé de commentaire.JESSICA T.
The facility was clean, and the trailer was ready when I arrived. The employee who took care of me was helpful, knowledgeable and personable. I would rent from this location again.GEORGEMICHAEL D.
Le client n'a pas laissé de commentaire.Abigail O. | Expérience générale
Rubber door seal was falling off.GREGORY B.
The facility tied to rent me a unit that was ¼ the size advertised. When I asked the service rep; the said they didn't have anything to do with the how it was listed. They were not helpful only offered another unit. So in that way they resolved my issue that they gave me.Raechel A. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew H.
Merci.Shay S. | Premières impressions
Le client n'a pas laissé de commentaire.Duane S. | Expérience générale
Le client n'a pas laissé de commentaire.James C. | Premières impressions
Le client n'a pas laissé de commentaire.Matthew T. | Expérience générale
Teren was so helpful and welcoming! She really made me feel like me & my stuff were in good hands. Had a great experience at this UHaul location.Catherine L. | Premières impressions
Le client n'a pas laissé de commentaire.Shannon D. | Premières impressions
Le client n'a pas laissé de commentaire.Jaleesa S. | Premières impressions
Exceptional customer service. Drive-in setup is also optimal for safe and convenient moving and storage. Will absolutely be recommending this location to my friends!Gracia V. | Premières impressions
give these people a raise! They do their job exceptionally wellDerek J. | Expérience générale
Le client n'a pas laissé de commentaire.jason f. | Online Move In
Le client n'a pas laissé de commentaire.Maggie C. | Premières impressions
Staff very helpful and considerate.MELISSA M. | Premières impressions
Le client n'a pas laissé de commentaire.Alexys K. | Premières impressions
Le client n'a pas laissé de commentaire.Katrina C. | Premières impressions
Le client n'a pas laissé de commentaire.jason m. | Expérience générale
Very nice folks at the front desk. Move in has been seamless.Robert T. | Premières impressions
Very clean facility!Ned S. | Premières impressions
Two of the Uhal Employees there Samir and Atil were very Knowledgeable , courteous and patient. They were both very helpful in Renting a Truck and Renting a Storage Space. These 2 Employees should be commended for their Servicrs. The facility became busy and thec2 of these young men tackled it with ease. I can be reached for more comments if needed. Strawberry Mansion location.LEONA D. | Premières impressions
The staff was friendly and knowledgeable. Atil went above and beyond with his customer service, I would recommend him for employee of the month. The house keeper was very helpful as well and she had the building looking amazing. This by far has been the best uhaul experience I've had. Kudos to the facility and all the staff.Christene A. | Expérience générale
Employees did not show how the key card works nor did they walk me to my unit. I noticed this after they seeing how management treated a different client. Employees Harrassed my staff(movers) first and then myself, And tried to make me pay a dumpster fee without a visible sign on or around dumpster. Altercation almost turned physical, because Management has a hard time communicating. Management has power issues and kept referring to the Uhual establishment as his own and he can do what he wants. Because of that, the employees are unprofessional and Management cant see it.LISA M. | Premières impressions
Standard business hours for rental sign up doesn't always work for those that work standard business hours. Otherwise the manger and staff went above and beyond to assist with rental and returnChristene A. | Premières impressions
I am not pleased with the monthly charge. Based on the online price and the price on my paperwork I feel I am being overcharged. And the part about a free month I feel was misleading.Gilbert B. | Premières impressions
The staff was professional, courteous and helpfulSybrena M. | Premières impressions
Helpful staff and a very clean storage facility.Joey M. | Expérience générale
Atil Finney was extremely helpful. I originally intended to use a different storage company, but in the ended I decide to go with UHaul instead, primarily because the staff was more professional, and Atil in particular.David A. | Premières impressions
I can't say enough good things about Martin and his team -- I was very nervous about doing the auto tow but I knew right away that I was in good hand's when Martin started to set it up -- he was great and made me feel very confident about driving the uhaul with the auto tow. Everyone at this location was very nice when I was very stressed about my move - they were all patient and very helpful. I also really appreciated having the storage unit there, the ability to rent a dolly, and how clean and well-run the location was -- a real step up from other Uhaul locations I have used. In short -- I wish other businesses were as well run and I credit Martin for running this location so well. A good team starts at the top! I have already recommended this location to other residents at the building I left in Philly (The Isle) and told everyone how great u-haul was when they ask about my move. Merci.susan p. | Expérience générale
The unit leaked Water. my son has water stains on his mattress, and in furniture. He notified an employee the day he emptied the storage unit. He should be reimbursed for damages.Marie A. | Expérience générale
Le client n'a pas laissé de commentaire.Joanne S. | Expérience générale
Le client n'a pas laissé de commentaire.Susana V. | Premières impressions
I was not aware I wouldn't have self storage access after hours when I first reserved my unit. Was very inconvenient having to take time off work to make sure I was at the facility before 4:30PM throughout the week. Other than that, great experience all around.RYAN B. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth P. | Expérience générale
The staff is great. Atil is every helpful and does great customer service. The manager Martin is also great. Haven't had any bad experiences yet, but wish they were open longer or had access after hours. Closing at five can be hard to get things done especially on weekends.Anita M. | Premières impressions
I had the understanding the storage unit I rented would be accessible until 10PM, but I learned it its only 5PM. This makes it difficult to move while maintaining my work schedule.RYAN B. | Premières impressions
Moving is always a stressful time for a family. However when that same family is homeless it makes things a hundred times worst. The comfort of knowing our personal belongings were in a secure place gave us one less thing to worry about. So from the bottom of my heart I thank the crew at the Strawberry Mansion location.DONNA M. | Premières impressions
The staff was friendly, curtious, professional and accommodating.Lawrance B. | Premières impressions
Everything went well, had no problems. Will be glad when access hours will be extended since right now you can only access storage rooms until 4:45 pm. I am told this will happen very soon.Anita M. | Premières impressions
Keisha was very patient and helpful. She answered all of my questions.Gregory P. | Premières impressions
I ONLY HAVE FEED BACK IF I'm UNHAPPY.JANICE S. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!