Customer Reviews for U-Haul Moving & Storage of Sun City West

Évaluation :

4

The original truck that was given to me had something wrong with the catalytic converter so they exchanged trucks for me and brought the truck up to me...

Évaluation :

4

On phone, wait time to long. Transferred call again employee didn't know how to answer reservation confirmation?

Évaluation :

5

Vehicle was immaculate and brand new. So happy to have used this location. Prices are great and online reservation was kept. 100 % satisfied would highly recommend to anyone.

Évaluation :

4

Damages to exterior made me nervous that I'd be blamed for them as no walk around pre dispatch was performed. Interesting enough they are sure to do an inspection on return. Engine light came on half way through our trip.

Évaluation :

1

The guy at the front counter was vaping inside the building when I walked in and get hos vape device on the counter right in front of him.didn't really answer my questions and ran my card without telling me first what the total was. I took a picture of him with his vape to send in. I feel I shouldn't have to pay due to the rudeness and charging my card without my permission

Évaluation :

4

Location did NOT have the 1 1/4” insert I needed. I had to go to a different U haul store to get the required insert. 45 minute round trip. Very inconvenient.

Évaluation :

3

Return took longer than it should have, had to wait for someone to check out truck for 15 minutes out in the heat of the day.

Évaluation :

3

I did contactless pick up. Walked 1/4 mile through the parking lot in 104 heat and couldn't find the license plate number. Went to the counter and the gal told me to look for the number on the cab. So I went 1/4 mile in 104 heat again to find it. Then clicked I found it to find that I had to go BACK IN to retrieve the keys. I mentioned this to your employee and she said that I didn't show her the number. Incredibly rude.

Évaluation :

5

Excellent, professional, and prompt services for the person who attended to me.

Évaluation :

1

Stated they would check in trailer a day earlier and did not. Received a call the next day from uhaul questioning where the trailer was. The woman hung up on me.

Évaluation :

4

I would recommend this location ONLY if the person is in the area. I was extremely frustrated with this reservation - I made the reservation at the end of February (for May 5th) requesting pickup at the Cave Creek and 101 location (near our house). I had checked on the reservation, and my polite request for the pickup to be at the CC & 101 location. I guess I was under the impression that trucks would be moved around by U-Haul to accommodate reservations. Disappointing that this is not the case.

Évaluation :

1

Was told they would write a not about turning in car hauler a day before I turned in truck. Then receive a call from uhaul questioning about the trailer. When intold them the story she said she would take care of it and hung up on me!

Évaluation :

5

Excellent quick and friendly return!

Évaluation :

5

The windshield was very dirty and we had to swap the truck out since the front bumper was coming off but the team was really great and took care of it quickly. Everyone was very helpful - Thanks for making the move easy!

Évaluation :

4

The return area was clearly marked and hard to find where to go to return the trailer But then a very helpful young man helped us right in the spot and made it stressless.

Évaluation :

5

Where is the invoice for this rental?

Évaluation :

5

The windshield and front of the truck had so many bugs that it was difficult to see out the windshield. I had to stop within a few blocks to clean the windshield. The inside of the cab was clean!

Évaluation :

4

The only issue we had was the drop off and pick up times at the final destination in MN

Évaluation :

5

Friendly and helpful…

Évaluation :

5

Check in was efficient and easy.

Évaluation :

3

The signs to get to the drop off location where confusing. Sign pointed to back but there was no sign letting the customer know where to drop off at.

Évaluation :

5

What a great experience! I have been singing praises to this service offering.

Évaluation :

3

The truck was leaking and missed up my drive way. also, Truck was shaking a lot during the drive. Bad experience

Évaluation :

2

Counter person was rude and did not know the inventory. After I payed she had me go out and there was no car hauler trailer available. I had to come back the next day to pick it up to find that they had canceled my order. Finally I was able to pick up the trailer. Very disappointed in customer service.

Évaluation :

5

Send them to the right pick up location the first time!

Évaluation :

4

Ramos on the 10ft trucks

Évaluation :

1

My reservation was for Deer Valley Pick. Reservation #: 21121174 Requested Pick Up Location: U-Haul Moving & Storage at I-17 & Deer Valley 21621 N 26th Ave Phoenix, AZ 85027 Pick Up Date: Saturday, May 7, 2022 at 9:00 AM I was told they had no trailers and go to Surprise (20 miles out of my way). I was not contacted about the change. I thought if you don't have the rental when you get there you get $50. Nope. Once at Surprise location I was assigned a trailer that was not at the location. It took an extra 30min to find one and get back on the road.

Évaluation :

1

BY FAR THE WORST EXPERIENCE WITH UHAUL EVER WITH THE WORST CUSTOMER SERVICE AND LACK OF SUPPORT. I would like to file a formal complaint with corporate regarding customer service, manager experience and storage issues.

Évaluation :

5

The gentleman was great and very helpful!!!!

Évaluation :

5

Every thing was great

Évaluation :

2

When I 1st stepped into the trunk it smelt of cigarettes so bad there were Cigarette butts still on the floor in the truck tobacco tobacco and ashes in the cup holder inside of the truck plastic was broke and rattling around the tires on the truck were so low I was able to notice them Just by looking at it I had to check my own tire pressure tires only had 50psi should be at 80psi I had to add air my self at the U-Haul shop I pi ked the truck up from

Évaluation :

3

Quick service checking equipment back in

Évaluation :

5

excellent drop off personnel

Évaluation :

5

I cannot think of a thing that would improve service. These folks are trained and have a great attitude. Merci.

Évaluation :

5

The employees were respectful and friendly. Paperwork and availability of storage was fast and clean. All facets of monies required were explained up front.

Évaluation :

4

Smile with service.

Évaluation :

4

The facility is large. When I checked in, the computer told the agent my truck was in one place and it wasn't. It was in another location. I walked literally 20 minutes looking for my truck and was going back in to get help when I stumbled across in all by itself several hundred yards from where I was told it would be. Further, there was absolutely no instruction on driving a truck. This was my first experience and I just winged it. I came out OK but I only went 16 miles in light traffic. I could have used a little guidance. Finally, I was told it had half a tank of gas and I would need to bring it back half full or be charged $6 a gallon for fuel. It was no where near half full when I got it and I was told to take a picture of the gas gauge and tell the guy checking me in about the situation. Not a very professional approach in my mind.

Évaluation :

5

Bien

Évaluation :

4

The trailer had not been swept out. The trailer I had scheduled was not available.

Évaluation :

5

Very helpful & friendly. Loved his two dogs!

Évaluation :

1

I initially ordered 3 U-Boxes but quickly found out I would need a fourth. Went to U-Haul Moving & Storage of Sun City West and got another box. I return the 1 box and U-Haul picked up the other 3. I asked numerous times if all 4 boxes would be shipped together and was told yes. I got a message that 3 boxes were in transit. I inquired about the 4th box and the U-Haul location in San Antonio had no idea where it was at. I called the U-Haul Moving & Storage of Sun City West store and was told that it was still there as they didn't know what to do with it. I was informed that the 4th box was not placed on my original order as I was told. I asked to speak to the manager everyday when I called and could never get in touch with him nor would he call me back. After the 5th day of calling, I finally spoke to the manager and was told I don't know what you are complaining about as you are not paying for shipping, which was already paid when I dropped off the box. I would NOT recommend doing any business with this store as they do not care about your property.

Évaluation :

4

Windshield washer fluid needs to be checked before sending it out.

Évaluation :

1

My pick up location was changed without notification, I had reserved a dolly in advance that was not available when I picked up and the keys were not accessible when I arrived so long story short I was 2 hours off schedule and was charged much more than originally quoted very unprofessional

Évaluation :

4

Payed for 24 hour access and was declined after a call to the after hour number he was able to gain access for me, Thanks because the 2 other Uhaul faculties did the same thing to me and would not answer the phone …

Évaluation :

5

I love U-Haul they are very convent and work hard to make your move an in joyful move.

Évaluation :

1

The problems and frustrations are too numerous to mention

Évaluation :

3

The employees lied to me about how much gas my truck had and also told me that my direct pay would not be taken out which it was and when I went there I had reserved a large storage unit and had to pay for two small units VERY unprofessional. The employees lied several times. Just not happy. I did tak to them several times

Évaluation :

1

you guys steal not just items but money from customers account through false charges of additions to your current agreement that you haven't authorized but are you

Évaluation :

5

Try not to send people too far out they way to pick up a truck that’s the only issue I had with my last no not my last I know my previous rental of the 20 foot truck you guys Head us go 50 miles out the way but your service is great and I appreciate it😁❣️

Évaluation :

3

I rented a unit for over 8 months and the security system never worked on it. I told staff multiple times and no one ever fixed it nor contacted me. It was not a good experience.

Évaluation :

5

My experience at the Uhaul was great. My customer service representative was Olga. Although she was a new employee, she was very helpful and made my overall experience great. She was patient, respectful and did a great job.

Évaluation :

5

Very helpful and friendly staff. They accommodated to my needs and were very professional.

Évaluation :

5

Overall great experience. Friendly staff and hours are very accommodating. Customer service line is always friendly and accommodating as eell.

Évaluation :

4

It sucked that you don't pro rate. I paid for the whole month of January, but vacated on January 11th. That fucken sucked.

Évaluation :

5

A true benchmark of continous improvement, quality, care and customer service. Words can not articulate the level of professionalism, facility maintenance and putting the customer first. Thank you for servicing me in the highest regard. I am a U-Haul customer for life. My many thanks goes out to: Mr. Ashdown Guy Joe Matt Sarah Anthony Zane And to all the team members at U-Haul Moving & Storage at Grand Ave & Bell Rd Surprise, AZ. To all your future successes, Derek Bolno

Évaluation :

5

Was satisfied with the speed of service and ease of use with vehicle and storage. I will use the same service and recommend Uhaul in the future.

Évaluation :

5

Everyone was very helpful and pleasant to work with - thanks for making the moving process less stressful for me!

Évaluation :

5

Thank you, Derek Bolno 2/18/1988

Évaluation :

5

Thank you for your assistance.. The new facility office area looks great in Surprise off grand Avenue (ARIZONA)

Évaluation :

5

My help getting the unit was excellent Anthony was very helpful… The unit was clean the only issue was the lock was not in the unit as I had been told it would which only meant I had to simply go back and get one from the office no big deal

Évaluation :

3

Having to carry my own dolly from the office clear around to the back to the U-Haul I felt was very inconvenient

Évaluation :

1

The manager didn't work with me during covid-19 . Sold my belongings and kept the v remaining balance and said I still oqed. Not possible and I have yet to get a break down. ...

Évaluation :

3

Giving better directions for those who are new to Arizona will be helpful

Évaluation :

5

The move in process could not have been easier. All of the staff at this location were very friendly and helpful. Sarah was the front desk associate that helped me and she was exceptional. Sarah was very friendly and efficient and helped to make my move in a lot less stressful.

Évaluation :

5

My only negative comment is regarding renting a vehicle to move out. Even though I made reservations weeks in advance UHAUL could not guarantee a truck would be available Bell/Grand so I might have to go to another facility to get a truck which would be extra time and cost. That helped in my decision to hire outside movers to empty my unit. If this is UHAUL policy then please disregard and know that otherwise I was completely satisfied with my 22 months at your facility. Merci.

Évaluation :

5

Wayne was awesome in finding a unit that worked best for me. Thank you!!

Évaluation :

5

Anthony at the check in location for us was a great guy. Walked us through everything and took time to explain stuff to us.

Évaluation :

4

Nice and clean facility. Helpful staff. Easy access on and off of Bell Road, but difficult to figure out where to go once you get inside the complex as they have expanded and the old arrows are still on the pavement. New arrows and clear signage is needed.

Évaluation :

5

Called to book a reservation for a storage unit. Customer service was friendly, accommodating and helpful. By the time I got to the location to get my unit, I was seen immediately and they provided us with a lock and key as well.

Évaluation :

5

My only complain was that in the office it had one lady taking care of all the people coming in. You guys two people at the front desk.

Évaluation :

3

The sliding mechanism on the door only has one bolt instead of 2.

Évaluation :

1

This survey was in spanish. I can find no way to change language even if there were I couldn't read it. Thats exactly how U-Haul has done business with me in 2021. I have used U-Haul since 2017. Even though they do not have competitive rates. This rental experience has been a complete NIGHTMARE. While in the hospital for a serious illness. I cancelled my rental and sent my children to remove items from storage. I called spoke to customer BAD service cancelled the rental and thought how easy. I was promised a call to confirm. Still in the hospital I lost track of time... NO call was ever received, or message left to confirm. 3 calls later when I finally reached the facility I again explained that I had canceled storage and had not received a confirmation call. Then I was told I could only cancel in person. I was never told this initially but again I explained that I was hospitalized and COULD NOT appear in person and that the storage was emptied well within the billing period, I was then told to hold and that this would be confirmed. I waited on hold more than 30 minutes in silence. No ONE CAME BACK TO THE PHONE. i hung and called again. I am so angry at this time nurses are asking me to calm down. I am irate but I explain again to the CSR and she takes my message and promises I woul get a phone call from the manager. I waited 2 DAYS AGAIN no call. In the mean time I receive a bill with a late charge for the same storage room I had been trying to CANCEL FOR A WEEK OR MORE. This entire experience has been deplorable. Finally I call customer service one more time and I was advised there was no record of an account. I still don't believe them. I'd rather THROW ITEMS AWAY than to deal with U-Haul ever again. I would like to rate the negative 10 if I could, particularly on the way they treat customers. And they increased there charges for awful customer service. I worked in customer service, I deal with customer service from other companies, but I have never such horrible, disregard for a long time paying customer.

Évaluation :

2

I had a reservation for a storage unit and after I drive from San Antonio to Phoenix to find out there is none and I had to take two units for the priceof the one I had and pay more and the staff didn’t care what use was there in having a reservation if you do what you want

Évaluation :

3

The staff was nice, courteous, and helpful. They helped me with renting my storage unit and changes I needed to make. However, getting my Uboxes brought up to the storage unit was a nightmare. I had to reschedule after the first attempt because they weren't brought up. The 2nd time we had to wait over an hour before the first of three boxes were brought up. After we unloaded the box I had to call the manager to find out where the other two were. He handled it and the other two boxes came up without incident.

Évaluation :

3

It would be nice to actually have the store location actually answer the phone. The prices just went up but prior to that they were the same for 2 years.

Évaluation :

4

The door to the unit was stuck for awhile. The helper finally got it open. I came back with boxes later and sprayed some lubricant so it works ok now.

Évaluation :

2

My only complaint is that uhaul didn't prorate their fees. I'm from out of town and just paid my rent 3 days prior to cleaning out my unit and I got screwed for the entire month..

Évaluation :

5

Staff was kind courteous and knowledgeable. Facility was spotless

Évaluation :

5

Very good staff at this location. Went out of their way on several occasions, not just for me, but for other customers I saw. I was well taken care of.

Évaluation :

1

It was the WORST experience ever. From getting locked out of my unit for non-payment when I was enrolled in auto pay, to getting my email wrong twice, to the complete and utter failure of getting lights on in my hallway after repeatedly asking for it to be fixed. I went into the office no less than five times over about a two month period. Each time I was told it would be taken care of and it never was. This facility is the WORST and I will be sure to advise anyone of this if they are considering renting a unit. Just awful.

Évaluation :

5

Merci

Évaluation :

5

Don’t need any

Évaluation :

5

Great place to store.

Évaluation :

3

Reserved a unit a month in advance and when I got to the Uhaul, with my truck loaded down and movers who were paid by the hour it took over a hour for them to find two rooms to accommodate for my one and I ended up paying my movers for a free hour. Was not happy about this.

Évaluation :

4

It's common to have a long wait at the counter. Sometimes there's only one employee at the counter. Not all employees can process a payment by check.

Évaluation :

4

Storage facility was satisfactory and staff was helpful - I would recommend that the facility is sprayed for insects as I found a few hitch hikers whilst unpacking.

Évaluation :

2

I have used U Haul before on Grand and Bell in Surprise Az. This time I used them it was a horrible experience with the storage that I reserved and they sent me all over Phoenix when it was there fault and charged me after they said they would give me an extra day free on the truck  I rented and that they would take over 80 miles for the run around they gave me and they did not do that. The manager at U Haul I'm Surprise never came out of his office to help me. Very Poor Service and disappointed. I will be calling  Monday morning to argue with them. They never sent me a bill of for what they were charging me. They just charged my credit card with out a bill being itemized . So I am very unhappy

Évaluation :

1

The first woman that help wasn’t very helpful at the counter, she gave me the wrong size unit, told me that insurance was mandatory, didn’t offer me one months free rental as I got my truck from Uhaul. It wasn’t until I went back three times that I was taken care of correctly.

Évaluation :

5

I wanna thank Ethan for his great customer service We really appreciate it

Évaluation :

3

The facility deserves 5 stars; however, I am reducing it because there were no dollys availableto help move my items like other Uhaul facilities. It was a struggle trying to get my things into storage without one. Please consider getting some for your customers. Thank you! Btw your staff were amazing, Anthony, he was SUPER helpful, and the young lady with the BURGANDY hair, she was amazing too, and I can not forget to mention the guy that works in the office area doing paperwork, he was awesome!

Évaluation :

5

Fantastic service even post-pandemic and being short staffed. However not everyone understands having to run so short handed. Wayne's team was amazing and I can't believe Dina is still there!! 殺 I will say the gal that was working the counter that evening was NOT very friendly or welcoming to me or the customer before me. We seemed to be bothering her. As a former employee I took pride in greeting all guests warmly despite how my day was going or what was going on in my personal life (and at that time it was in the freaking dumpster) I was very disappointed in her attitude towards us. I imagine it wasn't a one time incident with her. Again, Wayne's morning crew was absolutely wonderful. The gentleman who checked the trailer in later that evening was great.

Évaluation :

5

good job great job well done, the lady who helped me very nice and accomodating

Évaluation :

4

Hours of operation are the best in the West Valley.

Évaluation :

1

only one person working. She told me there would be a lock inside my unit. There wasn't. I went back and told her. There wasn't a lock available. I said I would come back and move my stuff in she said there would be a lock there when I came back at 8pm. There wasn't. Now my stuff is moved in without a lock on the door. I hope it is still there.

Évaluation :

4

The biggest problem is they allow people to park in the loading and unloading area for the storage. It was sometimes very difficult to load and unload.

Évaluation :

1

The staff is so rude and hastle and racists. Sarah was so hastle. I asked her to call Matt the manager. He was standing outside. She said he was at the warehouse. No professionalism no Basi humans manners. Sarah is super bully and hastle. Not a way to run any kind of business.

Évaluation :

5

Outstanding staff, outstanding service, very friendly and very patient.. I highly recommend this location, hands down.

Évaluation :

1

Never received storage unit. Only had 1 on third floor, had to go to competition. Staff needs more training.Managers kinda tried. Your computer system needs work on facilities available. Over promised and under delivered

Évaluation :

3

No storage available once I arrived from Oregon. Disappointed!!

Évaluation :

4

The storage unit met our needs and we were always able to access it when needed. We were billed for the June rent on 5/22 and cleared it out on May 24th. We have not yet been issued a refund. Please review before I need to notify my credit card to stop payment.

Évaluation :

5

Just wish 50 lein fees were not charged during the pandemic

Évaluation :

4

Decent

Évaluation :

5

ladies were excellent. Very helpful and polite.

Évaluation :

5

I'm a frequent flyer at U-Haul and I have nothing but good comments. I love y'all !

Évaluation :

5

We didn't have a chance to use the truck we rented yesterday and when we returned it Matt reversed the charge. It was awesome, because we were just screwed over by a competitor on our move in day. We will tell everyone we know about our bad experience with pods and are awesome experience with u-haul. Merci!

Évaluation :

1

This was a horrible experience. I never recieved calls back. My issues were never resolved. I had to speak with the owner of uhaul to finally get a response. Poor communication. Poor customer service. I will never deal with uhaul again.

Évaluation :

5

It was great to work with Wayne

Évaluation :

3

The monthly rental has gone outrageously high. Won't use again because of prices.

Évaluation :

4

The only complaint I have is that the billing seem to be all over the board. It seems like the main number I called couldn't answer specific questions about my account and trying to get a hold of the place I had storage two answer specifically about my account and the seemingly unnecessary charges. It did all get straightened out but it seemed like there was more than one time that I had to make calls to get my account straightened out.

Évaluation :

5

Excellent Richard Merritt

Évaluation :

1

I, a moving van and four men contracted to unload the truck into the storage unit had to wait for an hour for your computer system and U-haul employees to gain access to the unit. There is a lot more detail to this frustrating and expensive experience. I would appreciate a call to resolve this issue. Merci.

Évaluation :

1

I'm paying the same price for a storage that's outside not secured by a gate just an alarm and no climate control as the same price I would pay for a 10 x 15 indoors behind secured doors and an alarm with a security card and climate control doesn't make sense to me

Évaluation :

5

Management and staff were very helpful and friendly which was very welcomed after a cross country move.

Évaluation :

4

convenient drinking fountain on hot day, plenty of carts. easy access from parking area

Évaluation :

1

The printer machine had out of ink for few days. I had no receipt paper which was difficult. The manager wS not well reliable.

Évaluation :

4

It would have been easier if you allowed the customers to reserve a vehicle the day before instead of spending 30 minutes on moving day.

Évaluation :

5

I never had a chance to use the storage space

Évaluation :

4

They need more help at the counter. Customers were lined up to the door and our wait was 20-30 minutes while staff walked in and out of the area.

Évaluation :

2

It was kind of irritating that we reserved a unit online with all of our updated information and then we got there and our unit was absolutely not reserved and they didn't even seem to have our info stored in the system. What's the point of reserving a storage unit

Évaluation :

5

Very convenient and easy to access facility and the office was great.

Évaluation :

5

Great service thank you

Évaluation :

5

Staff were friendly

Évaluation :

5

Thank you for helping make my move go so smoothly. I especially like the added service of helping me book movers. That's awesome! The movers are super professional and fast!

Évaluation :

2

I lost a day of moving help because the elevator had operating issues. The 'manager' said the next day that it was working, but when i tried, it was not. Turns out she lied when she said a repairman came out and it was fixed. Another person said no one was called to come out and repair it. I was sold 2 locks for both units, then found out there was already a lock in each unit, but still charged me for the ones i didnt need. Only 1 elevator for the size of this location is ludicrous. It needs at least 2.

Évaluation :

5

The general manager was phenomenal! After having a bad experience at the location in Laveen earlier in the day, I wasn't sure what to expect. She made the experience of returning the trailer we had rented in Detroit and accessing our free 30-day storage unit there a very pleasant experience. We rented a larger trailer in New Year's Eve to complete our move and again were completely satisfied with her service.

Évaluation :

5

Very good customer service

Évaluation :

5

Very good customer service

Évaluation :

1

Made reservations a month ago and they still couldn't provide me with a big enough vehicle to move my belongings from California to Arizona. once I got to Arizona the storage unit that I had reserved was not available and I asked them what we can do so they gave me 4 5 x 5 storage units which still didn't fit even half of my stuff. Worst moving experience ever U-Haul is terrible.

Évaluation :

5

Customer service very professional.

Évaluation :

4

Thank you very much!

Évaluation :

2

The wait to get service or to talk to anyone is horrible. Need more staff at peak times.

Évaluation :

2

After making online reservation, original unit assignment was 2086 and was locked and unavailable for use upon arrival. Had to be reassigned to another unit, 1119. One week later when trying to access storage unit we were locked out because of billing errors which had to be fixed by on duty staff. That is back to back weeks that we incurred difficulties. We are concerned about future problems.

Évaluation :

5

All staff went above and beyond their help to make my move in a positive experience.

Évaluation :

5

I left the keys to the truck in that Black box by the door where you go into the door of the building it was the second one at the bottom like a lock box I just closed the box I don't know if I needed to put a code in or what but I didn't I just closed the box for Aundraale King on 10-25-20

Évaluation :

5

Jennifer and Felix is amazing

Évaluation :

5

Best management ever

Évaluation :

3

I was locked out and called the manager and never received a call back. I traveled across country and waited from 730 to 930.

Évaluation :

5

Jennifer was very helpful and professional!

Évaluation :

5

Everything was great

Évaluation :

4

Impossible to call and talk with someone. On hold, a lady did say she would get to us in a moment. We waited 20 minutes next Salk just automated voice and didn't wait as long. Finally we had to drive down to place of business.

Évaluation :

5

Jennifer and her team provided for all my needs and then some. I will be returning to this location for all my moving and storage needs

Évaluation :

5

The staff was unfailingly helpful and friendly. One nice lady even warned me that I had a taillight out so I could take care of it before I got a ticket. Our storage area was clean and well lit.

Évaluation :

5

Very convenient for us

Évaluation :

5

All my questions were answered and received assistance with checking in and finding my unit.

Évaluation :

3

I went to the Uhaul office in Surprise on June 14th. The young man sold me a lock and did not tell me to put it on immediately.He did not have me sign a contract, I recived a call from Jennifer regarding the contract. I said I would be in to sign. I never can get thru to the Surprise office. Sat 6=27 another call from Jennifer wanting to know if I had moved out, I hadn't even moved in. Because I did not put my lock on the leased the unit to someone else. So I spent another hour getting a different unit rented and locked up. I feel the service was very poor until I talked with Jennifer face to face. I now have a unit and we are moving items in on Thursday. Your phone service is terrible, Put on hold forever and then you don't talk to who called you and they person you do talk to does not know what they problem is. This has not been a good experience. I hope this is not an indication of what my renting experience will be. Darla Nordstrom 208-869-1786

Évaluation :

2

Check out took an inordinate amount of time. U Haul procedure is very inefficient

Évaluation :

5

The young lady who waited on us was exceptional. Very friendly, knowlegable,and welcoming.

Évaluation :

4

The only issue was the access method. Sometimes it worked with the card sometimes it didn't. Then you had to use the keypad. Sometimes it worked sometimes it didn't. Then you had to go to the office and wait in line to get help.

Évaluation :

4

Every one was very helpful and friendly.

Évaluation :

5

The staff was extremely helpful, and very friendly. They were great to work with. The facility is nice and affordable. Merci!

Évaluation :

3

The access hours are a real negative but the location and setup are very nice. Merci.

Évaluation :

1

We were charged for a month's rental and we moved out only a few days into that month's fees. We asked for a pro-rated return and were told they don't do that, call customer service and see what they'll do. We were customers for several years and apparently this is meaningless to U Haul, so should we ever need storage again we WILL NOT use U Haul ever again. Got GOUGED Customer !!!!!!!!! 02-20-2020 Surprise, AZ

Évaluation :

1

Otr trucker with 2 high dollar storage units. Always on time. There was a bank issue that caused a one day delay. Yep! Charged a late fee! Congratulations. You made 30 dollars and lost a customer for life. We will never ever use anything Uhaul again... Period. Friends and family are warned to steer clear. Hope it was worth it.

Évaluation :

5

Very clean and easily accessible

Évaluation :

4

A round lock was put on my unit but not communicated to me. I had to wait to get it removed. Overall good service and experience.

Évaluation :

3

As a new customer unfamiliar with the building and our locker location, it would have been helpful if the associate checking us in would have physically walked us to the locker the first time.

Évaluation :

5

Most pleasant experience. Well managed

Évaluation :

5

The restroom is cleaner than most restaurants.

Évaluation :

5

We have had a great experience with the staff and facilities at this UHaul- we can't say enough! Megan has helped us and we always felt valued. Clean facilities too! Great job, Jennifer and staff!!

Évaluation :

5

Easy to sign up and easy to release contract.

Évaluation :

5

Thank you for great service and friendly staff

Évaluation :

5

A big ‘Thank you’ to the staff when I signed up for the unit and again 13 months later when I no longer needed the unit!

Évaluation :

5

Friendly staff, clean environmentally controled facilities, great place to store your stuff!

Évaluation :

5

The staff went above and beyond to accommodate our needs. There loading dock was very convenient with lots of dollies to make the ove in and out simple. This place is awesome.

Évaluation :

5

Everything went well. There were no problems.

Évaluation :

5

nice place

Évaluation :

4

Au-dessus de la moyenne

Évaluation :

2

Access is limited and a bit dangerous when busy. Need more signs to guide people to exit on back side of building. Parking is very limited.

Évaluation :

5

excellent service very kind

Évaluation :

5

Very nice and thanks

Évaluation :

5

Good, clean location with easy in- easy out access. Staff was courteous.

Évaluation :

5

all good

Évaluation :

5

Pleasant and knowledgeable staff. Explained available options to us well.

Évaluation :

5

Very upbeat and helpful staff. Very clean facility.

Évaluation :

5

Was very satisfied with the professional way the business was handled. Everyone was very respectful and knowledgeable. Will recommend your storage to family and friends thank you

Évaluation :

5

Great place!!

Évaluation :

5

I appreciated doing business with you all!

Évaluation :

5

The staff was friendly and helpful. They addressed my questions and were able to guide me to the appropriate storage unit size.

Évaluation :

5

The young lady that helped us was great. She was knowledgeable and very helpful. her name is Allison. I hope that you pay her well because she is sure an asset and also knows how to close. John Alex

Évaluation :

5

Six years of safe storage.

Évaluation :

5

Easy and convenient

Évaluation :

5

Very clean storage and has the necessary move tools to use at no additional costs. The office people are the most accommodating that I have ever been associated with. Very helpful and friendly.

Évaluation :

5

Every thing was great. The only thing that bothered me was the hour waiting in line for the truck. There were only 2 people trying to help alot of customers. Other wise the service was great.

Évaluation :

4

Very helpful

Évaluation :

5

It made my move very smooth and easy! Thank you!

Évaluation :

4

clerk was helpful

Évaluation :

1

Parking south side of building made it nearly impossible for my car to squeeze between parked vehicles and returning uhaul trucks in line waiting to be processed. Exit around back not obvious.

Évaluation :

5

Thank you for keeping my life secure while I've been traveling to help other people's lives. I've never worried about my belongings being secured. I knew they were.

Évaluation :

4

nice and clean will reccomend

Évaluation :

5

Everything at this location was done as it should be

Évaluation :

5

Very fast!

Évaluation :

5

The free storage for a month was very helpful in my moving process.

Évaluation :

1

I did not like the storage. I hated having to haul everything in a elevator and moving it so far from the truck. I had to get another storage until but went to different company because I hated it.

Évaluation :

5

The gentleman who helped me had so much patience and accommodating I was impressed.

Évaluation :

1

Staff not trained well and they were giving customer info verbally instead of writing it. No pass cards on hand till Tuesday. Just seemed to be lost and unorginzed.

Évaluation :

5

Staff was a pleasure to work with.

Évaluation :

5

No words to explain but was a more than good experience when you need extra space to store and extra days to unload EXELLENT!! Thanks for ever to Uhaul from me and my family.

Évaluation :

1

Came in to move out 4 people standing behind counter 1 working 2 drinking Lattes and eating , gentlemen who finally helped me was rude, food and beverages sitting on counter , not professional.

Évaluation :

5

Excellent facility. Best storage in Surprise.

Évaluation :

4

Very clean.

Évaluation :

1

Only thing I would sa is no one should use this location due to poor communication

Évaluation :

5

Great facility

Évaluation :

5

Thank your

Évaluation :

5

Overall experience with U-Boxes was very unpleasant. Wayne worked so hard to make things right! He is absolutely fabulous and went out of his way to make sure I was communicated with. Don't lose him!

Évaluation :

5

Was nice and very helpful Property is clean and great shape

Évaluation :

4

2nd time I have rented at faculty. I am a repeat customer.

Évaluation :

3

U box got there safe and sound

Évaluation :

5

Very good experience. Sometimes there is a pretty long waiting time to get waited on in the store. Maybe an extra person would help. I have waited as long as 30 minutes to buy some tape and a box.

Évaluation :

5

Great place

Évaluation :

5

Very friendly staff, storage bins are very clean. I would recommend this place, well maintained.

Évaluation :

5

A

Évaluation :

5

To Wayne Barthél, DAWN SALISBURY, whom I first talked to on the phone and who later set up the storage space, is a GREAT representative of U-Haul!! She is helpful, efficient and genuinely friendly.

Évaluation :

1

Worst moving company in USA. Your computer billing/ordering program is horrible.

Évaluation :

5

Very nice and helpful .

Évaluation :

5

Always very professional and handled all transactions perfectly.

Évaluation :

5

The Staff were all excellent and eager to help.

Évaluation :

4

The U-Box I rented was "misplaced" in Santa Rosa, California, After two weeks, the U-Box was "found" in storage at the Santa Rosa U-Haul facility and arrived in Surprise, Arizona 10 days late.

Évaluation :

3

The truck I rented was a piece of crap with horrible headlights. The storage units I rented were not put in the computer and I had to verify and argue with the staff to prove that I had ordered them.

Évaluation :

3

I had two storage bins reserved and they did not put it in the computer and I had to prove that I ordered them before they would help me. It was inconvenient.

Évaluation :

2

UHaul Corporation needs to revamp their 3 party "moving" process. 3 separate entities that do not communicate directly with one another created great disappointment and frustration with our move.

Évaluation :

5

Wayne general manager there at Bell Road U-Haul was very very helpful. Every one of the staff members were great, accommodating and knowledgeable. They help me with all my storage questions.

Évaluation :

4

Everything good, but always very busy and had to wait.

Évaluation :

5

The staff was great and made me feel comfortable leaving my stuff at u-haul.

Évaluation :

5

Saturday I pulled in to your location and was immediately helped by Rosa Mercado. She was very efficient and thorough. She explained the process of swiping the card and then took me to the unit.

Évaluation :

5

Prices are high but quality is good

Évaluation :

5

We used a U-box - Simple, rapid, efficient & economical way to move..

Évaluation :

1

Worst experience I've had in some time. The storage manager, Sarah, is the only reason I rated the staff friendly and helpful.

Évaluation :

5

My overall experience was very good and if I need storage space in the future, I would use this facility again.

Évaluation :

5

Everyone was very helpful and courteous.

Évaluation :

5

Nice, vlean facility. Highly recommend to everyone!

Évaluation :

5

Thank you for making things easier

Évaluation :

5

I especially appreciate the availability of carts for use in transferring items to and from the unit. Also, the ability to drop off donated items by the entrance is a plus.

Évaluation :

5

Very happy with service and equipment.

Évaluation :

5

Very nice place professionals

Évaluation :

4

Merci

Évaluation :

5

none

Évaluation :

4

The employees were great, though they need more of them for this location. The line was quite a line each time I was here.

Évaluation :

3

The front door gal forgot to give me my swipe in card or even tell me about the swipe card until we were leaving. She stated she wondered why their alarms were going off but they let two hours go by.

Évaluation :

4

The facility was good and I thought the price was fair, the staff was to a person unfriendly and unwelcoming.

Évaluation :

3

we haven't done the move or storage yet

Évaluation :

4

The man behind the desk was very knowledgeable. He showed me the process and a rental inside the office. He walked me to my unit and explained everything from the lock to Tetris. Great customer svc

Évaluation :

5

Great guys to work with. Helpful, nice and informative.

Évaluation :

3

The people here were very helpful. I am concerned about my 10x10 climate controlled space temperature. It is the on 3rd floor. It was very warm and almost hot. Concerned for my stuff in storage.

Évaluation :

5

Aucun

Évaluation :

4

Temperature was pushing limit at times and sometimes there was limited staff (1 person working the desk area) at the front desk when there was a line of 5 - 6 people waiting for assistance

Évaluation :

4

Clean and well maintained. Always plenty of carts available

Évaluation :

5

Excellent facility, friendly and helpful staff.

Évaluation :

5

Jesse was professional and courtes.

Évaluation :

5

Absolutely the best facility ever used. Each staff member was pleasant, happy and very helpful. While in transition to our new home, my plants survived in the climate controlled units.

Évaluation :

5

Thanks

Évaluation :

5

This was service at its best.all staff starting from the top was helpful. The manager helped me unhook the trailer that I didn't rent from there.they let me stay late to finish loding. Asked if I ok

Évaluation :

5

Could not be happier with the service received. Everyone was extremely helpful and knowledgeable. Prices are very competitive as well - your price on boxes better than anywhere else.

Évaluation :

5

I have used U-Haul services many times in the past years. This was my first experience using a U-Box to move some household goods to AZ. The experience was great - everything went as promised.

Évaluation :

5

We moved everything out this past Wednesday, the lock is off....Please stop billing auto pay as of today, Sunday. Thank you, David Robey 303 884 0822 cell #

Évaluation :

5

good job used you for 2 years no problems