Customer Reviews for U-Haul Moving & Storage of Swansea

Évaluation :

5

Nothing noted

Évaluation :

2

No place to park trucks

Évaluation :

2

Give me back my cash deposit and charge my credit card in full like you said you would.i will not rent

Évaluation :

5

It was the Best exoeruence I have ever had renting a UHaul truck👍🏼👍🏼

Évaluation :

5

I had a great overall experience. Workers were great, very easy check in and out. Truck was clean and ready to go. My first time needing a 10" uhaul truck, great overall.

Évaluation :

4

The gentleman at pick up on Sunday morning was so nice, polite and helpful. I would have said this location was excellent based on his customer service. The Monday morning drop off person was impatient, rude and generally an ass. Would not recommend this man be in customer service.

Évaluation :

2

Manager is unfriendly and there have been several issues with the pickup of our rentals. He is extremely inflexible.

Évaluation :

1

I didn't rent a vehicle. I spent over an hour on the phone and customer service told me they couldn't help me. Someone in the Swansea office isn't doing their job and checking peoples identity. Not great

Évaluation :

4

Have a little more fuel in the tank before picking up.

Évaluation :

5

Ratchet on the tow dolly needs to be replaced

Évaluation :

5

Great people, great customer service! Staff was very helpful and friendly and easy to do business with. I works definitely recommend Uhaul Moving and Storage of Swansea.

Évaluation :

5

Need to clean the vans better.

Évaluation :

3

Dropping off the 26' van was alittle tough in the tight parking lot. But not impossible

Évaluation :

5

No improvement I can think of

Évaluation :

3

The check engine oil light was on and I couldn't read the mileage because the message was covering it. Check in process was lengthy online. Van was parked in snow and there was no salt down. I was sliding all over the place. There was a truck blocking the return entrance so I couldn't park the van in the proper location. Short staffed. I felt bad the the one worker all alone who looked overwhelmed. Really nice gentleman helped me upon return but I could tell he was overwhelmed by being understaffed.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Very friendly and professional personnel

Évaluation :

5

Can't think of anything.

Évaluation :

3

Seems every time I rent a truck the mileage is not what it states or the gas level is wrong . You need to be accurate when charging people for these things. My last rental mileage was 2,1 miles more on the odometer that the contract stated . Granted it's only a few bucks and I didn't have time to argue it. But every buck counts nowadays! And when I rent a truck it would be great if it had more than 1/4 tank of gas when I pick it up! That just seems wrong as well! But it is what it is

Évaluation :

5

The unit I chose with the 1 (800) was too small and I had no idea it was only 2 floors which meant we'd be moving thing by climbing a flight of stairs. Every storage unit I've used always had more than just 2 floors so not knowing til I showed up was kind of disappointing but the men were very sweet and understanding and very accommodating. Merci

Évaluation :

4

They are open Sunday

Évaluation :

5

This was like luxury compare to the one in Fall River I’m still waiting for a call back can’t wait to get my stuff out of the other one .Swansea is so convienient and they were so organized thank you after the day I had it sure made me have some relief of some of my stresses

Évaluation :

5

Great people here also. Let me know promptly that was returned fine and that there was no extra charges.

Évaluation :

5

Great customer service very personable

Évaluation :

3

I am totally displeased with uhaul overall at the moment. I had a pickup scheduled at north main st fall river ma, when I arrived there the lock box would not work for me to get the keys. I called and was on the phone for 30 mins with rep who was pleasant but continued to say he really couldn't help me and wasn't sure what to do. Then he transferred my rental to swansea ma which extended my trip by 10 miles but he said he was going to give me a $50 credit for all the inconvenience. Upon arriving at swansea they knew nothing of the credit I know have 2 charges pending in my account t one for $160 and one for 168. For a national company this is unacceptable

Évaluation :

4

This is the best U-Haul location I have found. No issues.

Évaluation :

5

It is what it is... final bill should come in a readable text or e mail

Évaluation :

5

Secure unit, friendly and helpful staff, great location, couldn't ask for a better storage facility!

Évaluation :

3

Make it cheaper for a one way trip…

Évaluation :

5

The man who was working , Payl I think was his name, was the nicest guy and so professional, friendly and courteous. I actually called back today to thank him and tell him how nice he was because it's hard to come by theses days but by the time I called they were closed.

Évaluation :

5

Thank you …. easy to book and easy puc up and delivery!!

Évaluation :

3

The guy working was not very efficient and it was hard to understand him. I also had to slide my card 3 times because he was not very familiar with the system it seemed. Other than that he was friendly and the truck was clean

Évaluation :

5

Very good

Évaluation :

5

JAY CARREIRO was the only worker in the office when I stopped in. He was very busy with people and phone calls but handled everyone in a professional manner and everyone seemed happy with his service. Jay was polite and knowledgeable and I believe he is an asset to the company.

Évaluation :

5

Great job

Évaluation :

5

This facility was clean organized and very useful staff friendly and polite and the unit affordable compared to others in the area would utilize again

Évaluation :

5

Un service à la clientèle de qualité. Safe and clean facility. I had my motorcycle stored there for 5 years and never had one problem. The entire complex is well lit and multiple security cameras. Thank you for the professional service over the years!!!

Évaluation :

5

Nothing I had a great experience here ty

Évaluation :

5

Truck was brand-y new and renting it without an online reservation was super easy. Rate was fantastic too.

Évaluation :

5

No improvement needed. I also just rented an indoor 5x5 storage unit and the facility is immaculately clean and well lighted.

Évaluation :

5

No need for improvement the staff was great as was the ease of pickup and drop off

Évaluation :

5

I haul employee was thorough and I was helped quickly.

Évaluation :

3

I had a bad experience with being rented a UBox when I requested a storage space. I was told it would remain on site so it wasn't a big deal until the manager up and moved the Ubox to another town, my computer and musical equipment was unsecured and bounced and slammed around, damaging my PC monitor. They did work with me to get a storage space, brought my stuff back. Moves are stressful enough this was just a nightmare experience that could have been avoided if not for a stubborn decision from the manager to move a rented UBox without my consent!

Évaluation :

5

No suggestions. My rental worked out perfectly. The process was handled quickly. Both picking up the truck and returning it were simple. And all personnel were professional and clear in their communications. I was very glad that I chose this facility for my rental truck.

Évaluation :

5

Good job your the best

Évaluation :

5

Swansea U-Haul has never disappointed me. Professional, prompt, courteous.

Évaluation :

5

awsome staff , nice unit , nice experience, thank you

Évaluation :

5

It was all good.

Évaluation :

4

Telephone communication could be improved. Calling and being transferred to a main Uhaul number is not helpful.

Évaluation :

1

The trailer I rented was a 6x12 but no we're did it say that the tailgate is allot smaller. I drove 1,5h to go pick up my can-am motorcycle and it wouldn't fit. When I rent a 6x12 with a tailgate I assumed the whole tailgate goes down. I will not rent again. It cost me another $300 to get my equipment delivered. There should be a warning stating the gate is smaller than the trailer.

Évaluation :

4

Will use again if needed

Évaluation :

5

I have been very pleased with u-haul in Swansea On a.couple of occasions I needed information and advice re moving and the willingness a d courteous manners of all the workers there made me they were very interested in helping I'm.anh way they could This also includes Joe who recently retired Thank you.... Susan

Évaluation :

5

Excellent experience. Staff is great, everything superb well lit, clean, well maintained, bathroom exemplary. ---except for that entrance card reader. The thing is unreliable. It sometimes takes scores of swipes to get in. I see other people struggling with it too. Really should be replaced/repaired or upgraded.

Évaluation :

5

This trip I was just starting to unpack and realized what I was trying to carry all at once was to much. I putting down a small lamp on the passenger seat I also put down the key. Shortly after I reached for the key and instantly knew it was in the truck. Well, panic set in... now what? Uhaul contacted a company that came out and rescued the key and my move. Thank you Uhaul, you've always been my moving rental company. Uhaul has been there for local moves, interstate moves going round trip and one way trips. I highly recommend there trucks and Vans!

Évaluation :

5

Aucun

Évaluation :

3

I made a reservation for a cargo van was told it was there to pick up at 3:15 p.m. got there at 3:00 the van never came back. We had to switch to a pickup truck that came in, it was loaded with dog for and had a little bit of an odor. The rate I was quoted on the phone was $145 at the end of the night when I check the truck in I was billed $160. This is not the first time that I've had a problem renting a truck from U-Haul. I am a repeat customer but I may be going somewhere else. I don't like making a reservation for something that is not even there.

Évaluation :

5

As always. Everything was great . Quick check in and checkout . Will definitely use again

Évaluation :

5

The man who helped me was very kind and even though he was dealing with many issues due to a prior customer as I could not get the truck I wanted he was very accommodating and helped me. I wish there was more people like him who are easy to deal with.

Évaluation :

1

Uhaul is horrible! Didn't have the size truck I reserved a month in advance causing me to add 8 hours gas and tolls to make two trips

Évaluation :

4

NOTHING they were very friendly but yet very professional.

Évaluation :

5

Top notch operation.

Évaluation :

5

Very helpful, and kind

Évaluation :

5

These guys are always helpful and pleasant will use again for future needs 5 stars

Évaluation :

5

Uhaul has always been my go to place when I'm in need of a storage place.

Évaluation :

2

cost of space was expensive for that small size. did not like the increase of rate for my storage. did not like that I could not access my unit after 10pm, unless I paid more. seems like I was being nickeled and dimed for what I deem as basic access and customer service features for my rental space, for an already overcharged amount of space. staff was always pleasant and professional.

Évaluation :

5

Great facility and people. Rented for almost 2 years.

Évaluation :

5

so far my first day was good Jay who showed me to my unit was very helpful and kind this was my first time ever renting a unit and I had a lot of questions that he answered very patiently

Évaluation :

5

A fast and efficient process, also reserved a truck, was excellent experience overall.

Évaluation :

5

The staff at U-Haul was Friendly and helpful Thank you

Évaluation :

4

When I arrived at the facility I had gone into the office with a quick question and I saw the Uhaul employee having a disagreement with a customer. The customer was extremely rude and refused to have an understanding conversation. I just wanted to state that this employee kept calm the entire time. He was polite and rational the whole time, even when the customer was getting pretty loud with him. I was very impressed with how he handled the situation and I'm glad I witnessed it so that I could give this feedback. I did not get the employees name but he was fantastic and deserves the highest praise.

Évaluation :

5

Very convenient location. Friendly and helpful staff. Merci.

Évaluation :

5

The staff is really friendly and helpful.

Évaluation :

5

No street level climate control

Évaluation :

4

Very good

Évaluation :

5

It was ridiculously easy. Too easy in fact. Make it a challenge! Just kidding. I would like to say the person at the front desk was very helpful at the Uhaul I went to. He even walked with me to show me my storage unit and gave me the lay of the land. Made everything clear on where I should bring my car around too without me having to ask. Felt like he put himself in my shoes and knew what questions I would have before I could ask them. I liked that a lot. Definitely will be my place to store stuff in the future. I just regret not remembering his name. Merci encore!

Évaluation :

2

I had a customer representative that was fairly grumpy and I felt more like an inconvenience rather than a customer. He did help overall but it was met with initial resistance. I wanted to drop off my UHaul at the Swansea location instead of the Twiggs location after I had just emptied my truck into my storage container and he told me I should adhere to my original reservation. I called Twiggs in Warren, RI and she was lovely and said it shouldn't be a problem to drop off my Uhaul at that Uhaul location. She initiated the change in reservation that allowed me to drop off my Uhaul. She was very helpful! He did overall help and take a truck but I felt as though I was inconveniencing him. He also wore his mask around his neck the whole time.

Évaluation :

5

This is my first time renting a storage unit. The process was so quick and easy, and the staff is amazing! Office is extremely clean as is the outside property and the unit itself. Fortement recommandé!

Évaluation :

5

Always helpful at this location. I use this every year to store an automobile during winter months. Always really clean and well kept and secured.

Évaluation :

5

John and other employees were kind and helpful. I thank them very much.

Évaluation :

5

The staff is very friendly and helpful.

Évaluation :

5

Manger Mr Joe the Best

Évaluation :

5

Joe does an excellent job keeping the facility on great shape and doing a possible to help everyone out.

Évaluation :

5

Awesome

Évaluation :

1

Extremely difficult just to obtain my reservation, no elevator for the second floor and I was not made aware of this. I'm disabled physically. Unit was supposed to be temperature controlled and it was

Évaluation :

2

This was the horriable expierence.the truck had technical issues and after contacting customer service who are useless I broke down on hey and all my belongings put into storage me stranded without an

Évaluation :

4

Need more staff on to many customers for one staff member.

Évaluation :

5

Joe was very helpful and professional.

Évaluation :

5

Everyone was very nice and helpful for our short term rental. Highly recommend

Évaluation :

5

Always clean and safe, will definitely use your facility again when needed.

Évaluation :

1

Our 2nd RV storage season and our last. Our space was always blocked with Uhaul vehicles upon our return. Last straw was when we were blamed for damage caused by Uhaul trucks taking our space.

Évaluation :

5

Staff was excellent, always willing to help.

Évaluation :

5

Very accommodating staff. Thx

Évaluation :

5

Thank you for everything .

Évaluation :

5

Needed a U-Haul within the same day was able to get it and dropped it off the next day

Évaluation :

5

Great Service from the staff!

Évaluation :

4

i was using the out side storage for an RV and was very pleased with the location

Évaluation :

5

I was very pleased with this u-haul

Évaluation :

5

Very good

Évaluation :

5

This my first time using a storage facility. I am very pleased with the way everything went.

Évaluation :

3

The average rating is due to the fact that the slide card system never worked to open the gate, so had to go inside to ask to open the gate every time?? no effort was made to correct when asked.

Évaluation :

5

Worth the money

Évaluation :

5

It met all expectations

Évaluation :

5

I would go back without a thought.

Évaluation :

5

I will rent from here again

Évaluation :

4

My only complaint would be the late fee that I was charged. I did not receive a bill for the month of February.

Évaluation :

3

The website and uhaul call center stated the units were drive up. However the flames are two narrow to get a uhaul moving truck into some areas.

Évaluation :

5

This was my first time using a storage with UHaul and I was very pleased with the service and the staff was always helpful

Évaluation :

3

I was waiting for a representative at the store, the representative took a call first instead of saying the person on the phone to wait.I was first there, before the call. WRONG

Évaluation :

5

Joe, and his team are fantastic. It's the little things - like helping connect my trailer and showing me how to twist the chains because it becomes shorter and will not drag on the road. Thanks guys.

Évaluation :

5

Great place.

Évaluation :

3

Although everything above well correct, when I went to retrieve my property after 6 months, (April-October) most of my larger furniture was covered in mold. Very unfortunate.

Évaluation :

5

Everything was perfect

Évaluation :

5

Joe has been friendly, helpful, and professional over the years. I have appreciated the clean and secure space for off season storage of my cars.

Évaluation :

5

The facilities were in great shape and clean. Staff was friendly

Évaluation :

5

Super convenient

Évaluation :

5

Great service great people

Évaluation :

1

Uhaul said I had a free month, but did not honor it. After renting the unit, the manager said abruptly "no free units". I had a truck full of stuff and had to take it. Would have chose a closer place

Évaluation :

5

If my financial status didn't change, I never would have left. Completely satisfied.

Évaluation :

5

Great safe place for my RV Manager terrific

Évaluation :

5

The manager, Joe and his staff are helpful and courteous. I will definitely use their services next winter.

Évaluation :

5

Joe was amazing.

Évaluation :

4

Perfect