Customer Reviews for U-Haul Moving & Storage of Swansea

Évaluation :

5

A nice quick and friendly experience.

Évaluation :

5

Personnel were prompt and courteous overall very good experience highly recommend

Évaluation :

5

Wonderful experience. We are always thankful for Swansea UHaul!

Évaluation :

5

Would recommend having a winch or crank on the trailer. Had to pull vehicle up on trailer with truck and strap

Évaluation :

1

The condition of both units I rent is terrible, especially for the price. For the most recent unit there is a large gap in the siding that exposes the unit to the elements. The door is bent and difficult to operate and lock. The other unit I rent is also falling apart and it smells like rodent.

Évaluation :

5

As I was entering the building I noticed a sign stating open Thanksgiving Day. It is my opinion that a company which values quality of life should be closed on this day so the field employees can enjoy time with their family

Évaluation :

4

Easy fast and convenient

Évaluation :

5

Nothing Everything was excellent.

Évaluation :

3

They did not help me check out the light hook up and after loading the trailer I found out the right side tail light didn't work due to a broken wire. Also found three bare wires going to the same light.

Évaluation :

3

Have salespeople be attentive when a customer enters the store and stop doing other things (trying to fix a toilet in this case) and wait on them. In general, considering that U-haul charges &0,79 per mile, there should be a pro-rated amount for gas refill since we are already paying for the mileage used (dumb fecking policy). Better transparency would also be good...you advertise for $19,99 but, with tax, mileage, insurance it comes out to over $50? BIG difference; probably going to Home Depot next time.

Évaluation :

5

They were able to accommodate the needs of my storage for auto. Very quick sign up and payment process.

Évaluation :

5

both Craig and 'Worker" were so very helpful and knowagble..Every step of the way I was given information to keep me safe and vigilant concerning my trip with the trailer. The trailer was in EXCELLENT condition and ready to go on pick up day.. It performed PERFECTLY and easily followed my truck at safe speeds always responding to changes of speed and direction.. It was easy to back up and always provided a great steady ride with no corrections on my part at any moment... THANK YOU!!!!

Évaluation :

1

I am not happy with my experience at this location whatsoever. We reserved this trailer back in June for our October wedding. Two days prior, I recieved an email saying the trailer needed to be picked up 30 minutes further. This did not work for me whereas we were on a time crunch with other places we had to be. So I called and explained we really do need to pick it up in Swansea and the gentlemen was super unprofessional and extremely off-putting. After having to speak with two other people the reservation was changed; however when it came time to drop the trailer off, the same gentlemen called me and after saying hello on the phone responded by saying "where's my trailer, you're late" which was not accurate whereas we reserved the trailer until 2pm and it wasn't even 12 yet. He kept talking over me saying we would be charged for another day etc. When we arrived, a guy on a bicycle, not in uniform told us to park and he was very odd. He truthfully appeared to be incoherent. This UHaul location was extremely unprofessional and I am disgusted by our experience here.

Évaluation :

5

Very decent accommodations. Pleasure doing business.

Évaluation :

5

Excellent location and froendlynservixe As always. Very efficient.

Évaluation :

5

Good,fast, had what I needed on short notice

Évaluation :

3

I would recommend due to being local. I do feel as if the truck could have been a bit cleaner but the one thing that did get me was the fact that they have furniture pads for use in the truck. I was not made aware and got scammed into purchasing two more bags of pads. I did ask for a refund for one bag seeing as I didn't even open the bag and the man said it was not possible. If I was informed of what was already in the truck I would have known better.

Évaluation :

4

Simple and no wait

Évaluation :

5

All went smooth

Évaluation :

5

Everyone I dealt with there was very helpful and quick to assist when returning the rentals.

Évaluation :

3

To slow. One employee several customers

Évaluation :

2

Get a bigger location.

Évaluation :

5

I appreciated the professionalism and top notch customer service. Best Uhaul experience yet!

Évaluation :

4

The vehicle had a significant amount of damage and made noises, while driving, as if a metal panel of the back was not connected

Évaluation :

2

I was charged for 10 extra miles over what the extra milage really was!!!!!

Évaluation :

3

I spent $72 in buckets of DryAir over the 5 months. It's an outdoor facility, so "clean" is relevant to the circumstances. Also depends on how long you plan to stay. Mine went longer than expected. For $20 more, moved to a climate controlled facility for the long term.

Évaluation :

5

I've worked with a number of U-Haul locations, Swansea has to be one of the best. Everyone was polite and very helpful.

Évaluation :

1

The man Richard was extremely rude and condescending, he tried to over charge me and I refused to pay so he canceled my reservation I had to rebook a mobile reservation and when I tried to get the keys he refused and said I had to wait in line, he was trying to again cancel my reservation and give it to someone else. Extremely unprofessional and felt discriminated agaiinst because he gave me attitude as soon as I walked in the door.. you will lose lots of business with this guy around what a price of work, hope he gets reprimanded and retires soon he should not be working with the public.

Évaluation :

1

Agents never explain what was the terms and agreements/ mileage usage on and during the rentals.

Évaluation :

5

We had to be redirected from a different location when The location I originally rented from did not have the van. We received a call from uHaul Just as we entered the original location. It all worked out but if I'd gotten that call 15 minutes earlier I would not have travelled to the original location and could have gone directly to the changed location.

Évaluation :

5

Customer service was awesome, from phone to in person reps. Online check in was also appreciated though confusing when I received a notification the night before that my location had changed due to availability and was unable to confirm through online (link lead me to a page where the menu was covering the reply box, I couldn't figure out what I needed to send back) and forced to call and wait on hold for 30 mins. Also truck smelled like cigarettes.

Évaluation :

1

Owner was terribly rude to us, actually mean. truck I rented was not available The one they gave us the door was jammed had to have a repair man come out. When I called for assistance the girl on phone was wonderful thank god

Évaluation :

5

The team was amazing and friendly. The general manager Craig Bird was fabulous and very helpful. Great all around.

Évaluation :

5

Just keep up the good work. Service is reliable and staff is friendly. Much appreciated.

Évaluation :

5

Very helpful and courteous

Évaluation :

5

Excellent service and professional. Everything was ready to go and all set for the move. I could not be happier.

Évaluation :

5

Detailed and efficient transaction. Thanks!

Évaluation :

1

Tire went flat on trailer had to have it filled. Light cord was finicky and lights would turn off with bumps. Bad experience won't be renting again.

Évaluation :

5

Much more helpful than the Fall River locations

Évaluation :

3

When I reserved the truck I should have been told that the drop off location that I wanted to use was not available. Given a location that was over 20 miles away and I was charged the extra miles.

Évaluation :

5

The guys went above and beyond to make sure I had what I needed!

Évaluation :

5

Great service, very honest warning about storage during the summer months.

Évaluation :

5

Great experience. The gentleman working was a delight!

Évaluation :

5

Super service

Évaluation :

1

Rep at the desk said “so it looks like you're going with our insurance for $14?” Good tactic to get someone to agree to insurance. We promptly said no and we were charged anyway for it. Called and was told a manager would be required to issue and refund and I would have to go into the store the following day. Again, another tactic to get my money, knowing that a trip back maybe isn't worth the $14. Won't recommend to anyone. Still looking for compensation

Évaluation :

5

Very helpful to seniors, made everything clear. Both members of staff were exceptionally helpful.

Évaluation :

2

Better communication and happier employees

Évaluation :

5

I walked in the office. The gentleman was helpful. I thanked him for being there on the holiday. Great service guys.

Évaluation :

5

Staff were very helpful and pleasant.

Évaluation :

5

Allow for all trucks to be return to all or any location.

Évaluation :

5

Nothing noted

Évaluation :

2

No place to park trucks

Évaluation :

2

Give me back my cash deposit and charge my credit card in full like you said you would.i will not rent

Évaluation :

5

It was the Best exoeruence I have ever had renting a UHaul truck👍🏼👍🏼

Évaluation :

5

I had a great overall experience. Workers were great, very easy check in and out. Truck was clean and ready to go. My first time needing a 10" uhaul truck, great overall.

Évaluation :

4

The gentleman at pick up on Sunday morning was so nice, polite and helpful. I would have said this location was excellent based on his customer service. The Monday morning drop off person was impatient, rude and generally an ass. Would not recommend this man be in customer service.

Évaluation :

5

Very friendly and professional personnel

Évaluation :

5

The unit I chose with the 1 (800) was too small and I had no idea it was only 2 floors which meant we'd be moving thing by climbing a flight of stairs. Every storage unit I've used always had more than just 2 floors so not knowing til I showed up was kind of disappointing but the men were very sweet and understanding and very accommodating. Merci

Évaluation :

5

This was like luxury compare to the one in Fall River I’m still waiting for a call back can’t wait to get my stuff out of the other one .Swansea is so convienient and they were so organized thank you after the day I had it sure made me have some relief of some of my stresses

Évaluation :

5

Secure unit, friendly and helpful staff, great location, couldn't ask for a better storage facility!

Évaluation :

5

Very good

Évaluation :

5

JAY CARREIRO was the only worker in the office when I stopped in. He was very busy with people and phone calls but handled everyone in a professional manner and everyone seemed happy with his service. Jay was polite and knowledgeable and I believe he is an asset to the company.

Évaluation :

5

This facility was clean organized and very useful staff friendly and polite and the unit affordable compared to others in the area would utilize again

Évaluation :

5

Un service à la clientèle de qualité. Safe and clean facility. I had my motorcycle stored there for 5 years and never had one problem. The entire complex is well lit and multiple security cameras. Thank you for the professional service over the years!!!

Évaluation :

3

I had a bad experience with being rented a UBox when I requested a storage space. I was told it would remain on site so it wasn't a big deal until the manager up and moved the Ubox to another town, my computer and musical equipment was unsecured and bounced and slammed around, damaging my PC monitor. They did work with me to get a storage space, brought my stuff back. Moves are stressful enough this was just a nightmare experience that could have been avoided if not for a stubborn decision from the manager to move a rented UBox without my consent!

Évaluation :

5

awsome staff , nice unit , nice experience, thank you

Évaluation :

4

Telephone communication could be improved. Calling and being transferred to a main Uhaul number is not helpful.

Évaluation :

4

Will use again if needed

Évaluation :

5

I have been very pleased with u-haul in Swansea On a.couple of occasions I needed information and advice re moving and the willingness a d courteous manners of all the workers there made me they were very interested in helping I'm.anh way they could This also includes Joe who recently retired Thank you.... Susan

Évaluation :

5

Excellent experience. Staff is great, everything superb well lit, clean, well maintained, bathroom exemplary. ---except for that entrance card reader. The thing is unreliable. It sometimes takes scores of swipes to get in. I see other people struggling with it too. Really should be replaced/repaired or upgraded.

Évaluation :

5

Very helpful, and kind

Évaluation :

5

These guys are always helpful and pleasant will use again for future needs 5 stars

Évaluation :

5

Uhaul has always been my go to place when I'm in need of a storage place.

Évaluation :

2

cost of space was expensive for that small size. did not like the increase of rate for my storage. did not like that I could not access my unit after 10pm, unless I paid more. seems like I was being nickeled and dimed for what I deem as basic access and customer service features for my rental space, for an already overcharged amount of space. staff was always pleasant and professional.

Évaluation :

5

Great facility and people. Rented for almost 2 years.

Évaluation :

5

so far my first day was good Jay who showed me to my unit was very helpful and kind this was my first time ever renting a unit and I had a lot of questions that he answered very patiently

Évaluation :

5

A fast and efficient process, also reserved a truck, was excellent experience overall.

Évaluation :

5

The staff at U-Haul was Friendly and helpful Thank you

Évaluation :

4

When I arrived at the facility I had gone into the office with a quick question and I saw the Uhaul employee having a disagreement with a customer. The customer was extremely rude and refused to have an understanding conversation. I just wanted to state that this employee kept calm the entire time. He was polite and rational the whole time, even when the customer was getting pretty loud with him. I was very impressed with how he handled the situation and I'm glad I witnessed it so that I could give this feedback. I did not get the employees name but he was fantastic and deserves the highest praise.

Évaluation :

5

Very convenient location. Friendly and helpful staff. Merci.

Évaluation :

5

The staff is really friendly and helpful.

Évaluation :

5

No street level climate control

Évaluation :

4

Very good

Évaluation :

5

It was ridiculously easy. Too easy in fact. Make it a challenge! Just kidding. I would like to say the person at the front desk was very helpful at the Uhaul I went to. He even walked with me to show me my storage unit and gave me the lay of the land. Made everything clear on where I should bring my car around too without me having to ask. Felt like he put himself in my shoes and knew what questions I would have before I could ask them. I liked that a lot. Definitely will be my place to store stuff in the future. I just regret not remembering his name. Merci encore!

Évaluation :

2

I had a customer representative that was fairly grumpy and I felt more like an inconvenience rather than a customer. He did help overall but it was met with initial resistance. I wanted to drop off my UHaul at the Swansea location instead of the Twiggs location after I had just emptied my truck into my storage container and he told me I should adhere to my original reservation. I called Twiggs in Warren, RI and she was lovely and said it shouldn't be a problem to drop off my Uhaul at that Uhaul location. She initiated the change in reservation that allowed me to drop off my Uhaul. She was very helpful! He did overall help and take a truck but I felt as though I was inconveniencing him. He also wore his mask around his neck the whole time.

Évaluation :

5

This is my first time renting a storage unit. The process was so quick and easy, and the staff is amazing! Office is extremely clean as is the outside property and the unit itself. Fortement recommandé!

Évaluation :

5

Always helpful at this location. I use this every year to store an automobile during winter months. Always really clean and well kept and secured.

Évaluation :

5

John and other employees were kind and helpful. I thank them very much.

Évaluation :

5

The staff is very friendly and helpful.

Évaluation :

5

Manger Mr Joe the Best

Évaluation :

5

Joe does an excellent job keeping the facility on great shape and doing a possible to help everyone out.

Évaluation :

5

Awesome

Évaluation :

1

Extremely difficult just to obtain my reservation, no elevator for the second floor and I was not made aware of this. I'm disabled physically. Unit was supposed to be temperature controlled and it was

Évaluation :

2

This was the horriable expierence.the truck had technical issues and after contacting customer service who are useless I broke down on hey and all my belongings put into storage me stranded without an

Évaluation :

4

Need more staff on to many customers for one staff member.

Évaluation :

5

Joe was very helpful and professional.

Évaluation :

5

Everyone was very nice and helpful for our short term rental. Highly recommend

Évaluation :

5

Always clean and safe, will definitely use your facility again when needed.

Évaluation :

1

Our 2nd RV storage season and our last. Our space was always blocked with Uhaul vehicles upon our return. Last straw was when we were blamed for damage caused by Uhaul trucks taking our space.

Évaluation :

5

Staff was excellent, always willing to help.

Évaluation :

5

Very accommodating staff. Thx

Évaluation :

5

Thank you for everything .

Évaluation :

5

Needed a U-Haul within the same day was able to get it and dropped it off the next day

Évaluation :

5

Great Service from the staff!

Évaluation :

4

i was using the out side storage for an RV and was very pleased with the location

Évaluation :

5

I was very pleased with this u-haul

Évaluation :

5

Very good

Évaluation :

5

This my first time using a storage facility. I am very pleased with the way everything went.

Évaluation :

3

The average rating is due to the fact that the slide card system never worked to open the gate, so had to go inside to ask to open the gate every time?? no effort was made to correct when asked.

Évaluation :

5

Worth the money

Évaluation :

5

It met all expectations

Évaluation :

5

I would go back without a thought.

Évaluation :

5

I will rent from here again

Évaluation :

4

My only complaint would be the late fee that I was charged. I did not receive a bill for the month of February.

Évaluation :