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Primo MaestradoCustomer Reviews for U-Haul Moving & Storage of Swedesboro
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Matthew was very knowledgeable re equipment, easy to deal with and very helpful in setting up the equipment. Will use their services again! B
Joan DuganExcellent customer service! Would recommend over pods.
Lorraine CorbettThe 3 dozen blankets that I requested were not available. That's my only complaint.
Andrew OrestoGreat staff! Good advertisement within the building!
JAMES TRUXON JR | Premières impressionsThey always professional and never any problems
edward grayThe gas tank was supposed to be full and it wasn’t consequently I had to put 17 dollars worth of gas for less than a one hour.
levi snowEverything went as planned very satisfied
Ashleigh BaseliceHonestly everything went very well, I was always updated on information about my Ubox and everyone I talked to was knowledgeable and friendly! All around it was a great experience, I would definitely use U-Haul again!
Jamie HoekstraThe only improvements needed is the U-Haul website why can't we just check in on the app sometimes the website not working
Jackson FrancklinThe truck was clean on the inside but smelled like BO, the windows were dirty and had no fluid. The gentlemen inside were great but the truck, ehh
Matt DaraUsing the app to pick up and drop off was great!!
Suzanne TorpeyCheck the tire pressure levels. Clean the windows Avoid using the spray/cleanser. Something in the van was irritating- caused me to cough - develop congestion. The process was convenient as is your location. So if needed I would try again and hope it would be a better experience.
Maryanne BakerOnly pain was having to re-enter code with each load.
Craig Marvin | Online Move InCheck-in tech was friendly. Captured and corrected how my rental was set-up.
Craig MarvinThe customer service was excellent 👌 The storage facilities are excellent 👌 Thanks for the experience.
Joseph Counts | Expérience généraleGreat staff fast attendance and clean
HENRY LISBOA | Premières impressionsEverything was quick and friendly
Sean WillsMatt was very helpful and courteous.
JEFFERY PRESGRAVES | Expérience généraleYour employee was super nice and very helpful. He was full of knowledge and understanding of the situation that was happening, even without details. He was told this was an emergency situation and while my sister and I were panicking, he was super calm and very helpful.
DIANE CONLON | Premières impressionsThe Process was quick, easy and friendly customer service
Diana JonesU-Haul is fortunate to have a person like DaJuan representing the company. He made my entire time working with U-Haul easy, efficient, and pleasant. I appreciate his assistance in helping me navigate a difficult time. Also, Matt demonstrated a high level of customer satisfaction with how well he does his job. Matt is very kind, and has a warm, pleasant personality that would make any customer feel at ease. I have already recommended this location to friends, and have had a friend rent a couple of units.
CHANELL HAMILTON | Expérience généraleUsing app to rent was excellent!
Steve LewisTruck was not cleaned inside and smelled like cigarette smoke. The after hours drop off process is too lengthy, taking pics of truck…crazy. Do it like car rental places.
Michael SzubiakNothing, the service at this location is outstanding.
Humphrey Ithier PinoCompletely satisfied
Marcus RobinsonEverything was great 👍🏾 for me.
Wayne MaidenThe process was extremely easy, the boxes were clean. When we returned them early we weren't charged for the extra days we planned on having them!! Everything about the process I thought was very fair and uncomplicated.
Courtney PalliesThe truck was old and dirty. One tire was low on air. Did not drive well. Door latch was broken. Time to retire this truck.
Joseph BowenThe staff was great
JOHN CAHALL JR | Expérience généraleExcellent experience equipment well maintained, customer service was top notch.would highly recommend this location they have all the tools you need to get the job done.
George Sweeneythe inside of driver cabin was EXTEMELY TIGHT. I am 6'5 and was Totally uncomfortable.
Second BaptistVery clean and well cared for property
REBECCA MANN | Premières impressionsAgain, the distance to drop off my truck was more than I expected. I was re-routed from a close location in Mullica Hill to this one. Not a big deal, but a little time consuming.
Domenic ColettaShould be open a little longer during the week.peoplevthat work un 5pm can not get into their unit until the weekend
charles geary | Expérience généraleAt this time I have nothing bad to say, my experience went as smooth as can be, will definitely be back
Ricardo GonzalezI can't think of anything else on how to improve. The customer service was excellent. The equipment, choices of different truck sizes and storage were also excellent. Je les recommande fortement.
Katrina UnruhLock was not inside unit as stated. And automatic doors did not open once I entered the access code so had to use the single door. But staff were incredibly helpful and kind!
Erin Tiger | Online Move InJust continue to do a great job
Albert MoodyDujaun, your customer service representative was extremely helpful and professional. Thank you Uhaul for being so convenient and comfortable.
William MasseyThe Storage Facility is very clean and well maintained. The people that work there are so pleasant and helpful. I especially think DaJuan is so friendly and helpful. He deserves 10 stars in my book! Overall, this is a great place to store anything and I would recommend it to anyone.
April Davidson | Expérience généraleCurrent manager is not very well informed on all equipment; therefore, is unable to fully inform his customers. Not a very good experience for me.
Tim BuhrWhile the facility was fantastic, the truck was not. The vehicle had some sort of damage to it that wasn't visible to the naked eye. In order to get the doors to close we had to slam them very hard and if I went over 50 mph the van shimmied as was almost uncontrollable. There is absolutely no way I could have used this vehicle for a long distance move or on a highway.
Matthew DiscepolaI was surprised to find a hand truck and packing packing blankets in the back of the truck. I specifically did not order these things. Not only were they in the way but on the way back to return the truck a bump in the road knocked the hand truck free breaking the tie down. I expect to be charged for it but it seems a little shady.
Mike Del Duke SrI am writing to express my dissatisfaction and frustration with my recent experience using U-Haul's services. I placed an order, Order #15423710, for two U-Boxes on September 25, 2023. One of these containers was completely full, and the other was almost empty. Both boxes were intended to be delivered to the same location and subsequently to my apartment on October 13, 2023. I also paid for the helper service that U-Haul recommended to me. Regrettably, as of today, October 16, 2023, one of the boxes (the full one) has not yet arrived. This situation has caused significant inconvenience and distress for me. To cope with the delay, I had to spend the weekend in a hotel, incurring additional expenses, and today I was compelled to purchase an air mattress and blankets as an interim measure. This situation has not only disrupted my plans but has also been emotionally and financially burdensome. Furthermore, my dissatisfaction is compounded by the fact that U-Haul already deducted the full payment for both containers, even though I have not received the service as agreed upon. This prepayment for services not rendered is highly frustrating, as I expected to be charged once the service was provided in full and in a timely manner. I understand that unforeseen circumstances can occasionally cause delays, but the lack of communication and transparency regarding the status of my delivery is particularly disappointing. Customer service team multiple times contacted me, but I have not received a satisfactory response or a clear timeline for the delivery of the missing U-Box. (my complain is not against the lady form Dallas that has been trying to help me, she is very nice) I kindly request that U-Haul addresses this situation promptly by delivering the outstanding U-Box and compensating me for the inconvenience and additional expenses I have incurred due to the delay. It is essential that your company takes responsibility for the lapse in service and ensures that such issues do not occur in the future. I trust that U-Haul will investigate and resolve this matter expeditiously to maintain the trust and satisfaction of its customers. Please contact me at your earliest convenience to discuss how this issue can be resolved and to provide a reasonable timeline for the delivery of the missing U-Box.
Daniel Vegagreat job always
Kathleen cammarotaVery helpful and respectful at this location.
linda dawsonGreat experience all around working with you folks. Pleasure doing business with you.
EDNA BLANCHARD | Premières impressionsKerwin wasn't an original employee of the location an had no access to the uhaul dashboard . He went above a beyond to achieve access so that I could secure my belongings in my reserved unit .
James Parker | Premières impressionsNothing…
Scott KigerThe truck smelled like someone urinated in it. I was sold on the vehicle for it having a set price. This was a lie as the price nearly doubled with mileage. I'm disgusted and hopeful I will never do business with u-haul again.
Michael O'BrienI love that there were two female workers who dropped off my uboxes #girlpower! Everyone from step 1 to the end step was so friendly and helpful!! I hate moving but if I do it again I will for sure use uhaul again!
Melissa YaegerThe team was great
DONALD JONES | Expérience généraleInadvertently added more gas to vehicle than I picked it up with, spoke to the associate present about it, and wasn't compensated in any way. Fuck me I guess.
maurice gattisBetter directions to customer entrance. UHAUL logos and equipment on many of the buildings, but clear and obvious directions and signage for rental entrance would help those that have never been tothis location.
James McSheaStaff very cooperative - facility is very clean inside and out. The equipment was clean and worked well.
Doyle SmartPrint out the final invoice when I am there in person, instead of only emailing it, I am still waiting on the invoice to be emailed to me.
ALAN FERRARORented a cargo van to move our daughter to college. Well worth the money and doing it in one trip was great! This is the 2nd time we have used u-haul and will do again!
JEANNE MORIAKI was truly impressed and thankful that everyone was so curtious and helpful and apologized for a couple minutes wait. Very informative, polite and knowledgeable. I've already told three people to call for service. Very clean too !! Thanks God Bless You All at 510 Heron Dr , Swedesboro…UHAUL. , TP
THOMASA PAYNE | Premières impressionsThe 24/7 process is billed as so much easier and quicker. It's just the opposite.
Matt HengeyContinue doing what you are going
Nicholas FranceschiniWas not able to get the size I needed a 5 x 10 x 10 only 5 x5 was available. Need more 5 x 10
Catherine McNamara | Expérience généraleSuper easy and convenient storage unit. Wish there was better signage outside with a larger map of all units. But overall great experience.
Kristen Farrell | Online Move InAir conditioning clean and friendly.The truck was ready and waiting and the pricing was great..I will be back if needed and give a 5 star recommendation to my friends
Wayne Johnson | Expérience généraleMy only issue, and this is minor, is that the motion-sensing lights would sometimes go off while I was still in the locker rearranging things, and I'd have to walk back out and down the hall to reactivate them. It wasn't so dark I couldn't function, but it would have been nice if the lights had stayed on a bit longer. I probably stayed in the locker shuffling stuff longer than the average customer and for an average user the timing would be fine, but that's my only minor quibble. I'd go back again if I needed a storage locker.
Donald Shinn | Expérience généraleThere were no issues. Everything went perfectly.
Donald Shinn | Expérience généraleYou lost my confirmation and then hung up the phone on me. I was at the end of an 18 hour 500 mile day.
Leo Allen | Premières impressionsIt took me multiple tries to find my storage unit online. I had taken pictures of my license about 10 times before I actually figured it out! So that part was a little confusing. Because it took me so long, I was running an hour late to return the uhaul truck. They were nice enough to give me the extra hour free of charge and that was much appreciated!
Claire Hollinger | Online Move InGreat facility. Very convenient and clean. Dejuan was friendly and helpful.
THOMAS MCLAUGHLIN | Premières impressionsMy reservation was cancelled. I thought when I selected the move in date it just meant it was available that date not that i had to be there. I called to confirm my reservation to even make sure I had a unit. I wasn't sure when I was going to be coming down from Mass to use the unit. No problem from this, staff found a unit but I would suggest telling people they will be cancelled.
CHRISTINA SMITH | Premières impressionsI will recommend to anyone. Great value, and service!!
Deere A Nunez | Premières impressionsFantastic experience
ALAN LEWIS | Expérience généraleMy unit did not have a light directly over it. So my unit was kind of dark and relied mostly on the hall way lighting.
JAMES TRUXON JR | Expérience généraleThe staff was informative, professional and very helpful.
dwight mason | Premières impressionsThey are great staffs. Best values put in storages. Yes, sad to leave because moved out. Thank you so much!
Michael volovnik | Expérience généraleYou're doing some weird stuff with my debit card. You take the money out, put it back, take it out again, put it back again, then take it one final time. It makes for an interesting bank statement. You get paid and you only charge me once, so that's all good, but it's odd.
Donald Shinn | Online Move InEverything went about as expected.
Donald Shinn | Online Move InExcellent place to store belongings. Staff is awesome, always helpful. Fortement recommandé!
Jill King | Expérience généraleGreat Staff !
Paul Giordano | Expérience généraleSuper helpful and friendly!!! Appreciate all the help I was given!
TAYLOR DREYER | Premières impressionsMore carts
charles geary | Online Move InExcellent & so easy
Robert Gifford | Online Move InThey have a one spot garage where you can park your car and have carts nearby you can put your stuff on to wheel it down to your unit. Also, they have bathrooms inside.
Rebekah Brunhammer | Online Move InSome of belongings were not there when I moved out!
Nathaniel Jefferson | Expérience généraleJess was great. Professional, courteous and took care of what I needed.
Jeffrey Datz | Premières impressionsJess is totally beyond amazing and provided everything we needed and even those things we had not thought of - always one step ahead of us with fantastic advice and help, whenever the needed arose. The facility was fantastic, well maintained, secure and convenient. The temperature controlled inside as well as my favorite - drive in load/unloading ability goes so far above and beyond any competition, clearly shutting down ANY competition - fantastic EVERYTHING Jess, thank you from the bottom of my heart....the epitome of customer service to boot!
Mike Zappacosta | Expérience généraleThe hours to access your unit could be better.
Jennifer Aders | Expérience généraleThe brother, sister were great . I thank the big guy for all his help with my carpets ... I also want to super thank Catrena for all her help ... I was frightened wandering how I was going to move my ideas and she helped me all the way ... She deserves a bonus... Thank you all again Great team ...
Sharon Pennington | Expérience généraleJess is extremely knowledgeable and the epitome of customer service - thank you for all your time, patience and help, Jess!
Mike Zappacosta | Premières impressionsFacility is inside with heat and air conditioning. We'll lit, clean, accessible and safe.
Philip Donohue | Expérience généraleGreat effects, great staffs, and keep it up.
Michael volovnik | Premières impressionsstaff went over and above to help. excellent and outstanding
Garry Sarill | Premières impressionsFacility is very clean and the staff was very accommodating.
Kirk Mclaughlin | Premières impressionsMy wife and I stopped by in April to look at the storage facility on Heron Dr. in Swedesboro, NJ. Jess clearly explained all the rental and access details. She allowed us to see the location of the available units. A month later my wife and I reserved the units. We went in and Jay clearly reexplained all the rental and access details. It was an absolute pleasure working with Jess and Jay. The entire experience was a smooth process. Highly recommend this location. +A
Roberto Bruno | Premières impressionsAssociate was very friendly and helpful in the entire process (this is my first time renting a storage unit so I had no idea where to start).
Louis McCrae | Premières impressionsGood job
Thomas Triforo | Premières impressionsI wish I would have known about this facility sooner. Excellente expérience
Raquel Duran | Premières impressionsClean storage facility with easy access to get in and move furniture.
Tiffany Aitken | Online Move InMuy bueno todo
Hamilton Avila-Silva | Premières impressionsJess was amazing! She is by far the best, most courteous, most professional customer service that we have experienced in years. This is no exaggeration whatsoever. There is absolutely nothing she can do to improve anything. She explained everything perfectly, and made this experience so much easier than we anticipated it being. The property was very clean and well maintained. Kudos to Jess and U-Haul. Absolutely 100 % A-1 service!
Byronkeit Patterson | Premières impressionsJess was great in set up and in instructions on entry and exit. We were most impressed with the levels of security taken and the ability to drive in the building if in bad weather, to add and remove stored items. I would highly recommend this location.
Ralph Homan | Premières impressionsStaff was very knowledgable and helpful.
Francis Quinn | Premières impressionsYour staff were pleasant and really helpful.
Kenneth Johnson | Premières impressionsI ordered pods online for my move. It was a wonderful process! Merci.
dawhn huber | Expérience générale