Évaluations des clients U-Haul Moving & Storage of Terrace Oaks

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Terrace Oaks

Cote générale :

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Ismael C.
Évaluation :

Le client n'a pas laissé de commentaire.

Starlet D.
Évaluation :

Please inform customer's they will be charged extra for mileage. I was not told when dropping of truck until I saw my receipt it was a charge for extra mileage. I am normally happy with services but this one i am very unhappy. I do not know if I would recommend anyone right now. I know that we are dealing with a pandemic but God what happened to communication concerning ppl reservation's It is a simple text, call or email. OMG 🤐

John F.
Évaluation :

Nothing. Very customer-attentive business organization!

Teleithea H. | Expérience générale |
Évaluation :

I stored my things at this establishment after Hurrican Laura. I was displaced. I was happy to find one thing I never had to worry about was my storage facility. The space was cool, nice, clean, and well maintained. I enjoyed every interaction that I had with the staff. They were always courteous and professional. I will most definitely recommend family and friends to this great establishment.

MARK GREGORY S.
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Le client n'a pas laissé de commentaire.

TOMMIE D.
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I WAS very SATISFIED WITH YOUR SERVICE. THANK YOU ! BLESSINGS 2 YOU ALL 2020.

Esmeralda S.
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Le client n'a pas laissé de commentaire.

DOUGLAS KEITH S. | Premières impressions |
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Connie and Ian are very professional and run a nice facility,

Marjorie H.
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I was a little disappointed I need a bigger truck. So it to trip to make my move.

Robert C.
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First vehicle provided had check engine light on which I did not notice until I got home. Had to bring it back for replacement which was sitting waiting for me. Second vehicle was good and allowed me to get my move done. Other than that one issue, everything else was great.

Sharon J. | Expérience générale |
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None

Tristin M.
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Le client n'a pas laissé de commentaire.

Bria W.
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Le client n'a pas laissé de commentaire.

MORRICK K.
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Le client n'a pas laissé de commentaire.

wanna P.
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Le client n'a pas laissé de commentaire.

Jamar S.
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Everything was excellent

Jerome B. | Expérience générale |
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Staff was friendly and very helpful

Brian D.
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Le client n'a pas laissé de commentaire.

marin F.
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Friendly customer service. No hassle. Price very reasonable.

Matthew B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Ling J.
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1. Customers next in line should be waiting outside instead of staying in inside. It will benefit all customers and U-Haul staff from corona virus protection. 2. All customers and staff should be required to wear face masks.

TALESHIA E.
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Le client n'a pas laissé de commentaire.

STACY LEE H.
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Le client n'a pas laissé de commentaire.

ROSCHETTA LASHAY S.
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Very nice and friendly service keeps me laughing every time I go.

Steven T.
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Le client n'a pas laissé de commentaire.

ASHLEY DANIELLE T.
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Excellent customer service

LeRhonda J.
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Le client n'a pas laissé de commentaire.

Ross C.
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Le client n'a pas laissé de commentaire.

CHIMERE ELAINE C.
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Great customer service!!!👍👍

ROBERT H.
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Le client n'a pas laissé de commentaire.

Deborah H. | Expérience générale |
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I was really impressed with this facility compared to the facility I dealt with before this one. Everyone was professional.

Lange L.
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Great customer service

Fouzan Sajid M.
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Le client n'a pas laissé de commentaire.

Deyonda M. | Premières impressions |
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Access hours need to be extended some

hasan Z.
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Le client n'a pas laissé de commentaire.

Desiree S.
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Le client n'a pas laissé de commentaire.

Maria M.
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A little clarification on prompts for mobile checkout would be more helpful but the people in person were very helpful for me as q first time renter!

Juan W.
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Le client n'a pas laissé de commentaire.

Texas Metal T.
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I rent trucks regularly and pick them up from 4 of your nearby locations in Houston TX. Our crews drive these trucks off at various job site locations in other cities in South East and Central Texas. When the delivery is completed, the crews drop these trucks off at nearby locations in those cities. All of your teams take good care of us thru the entire rental of the trucks.

Daniel E. | Expérience générale |
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Excellent Quality staff and I do mean every member. Anytime I came in i received professional friendly quality service. Thank you all we will see you again sometime soon.

Cecil M.
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I've rented from this location more than a few times and never have I ever been asked to give a phone number of some one who knows me so that they could be called to verify that I am who I say I am. So, I called the corporate office and was told that that's not a required thing that's done when you pick up in person, during normal business hours. It's not something that UHaul requires to be done, like I was told at the time when I questioned why haven't I had to do this in the past. Therefore, this location has lost a repeat customer who was just about to also rent a storage space as well, since we live less than a mile away and have a large amount of rental items we need to put in storage.

Rebecca A.
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Friendly service and truck was very clean

Markia F.
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Le client n'a pas laissé de commentaire.

STACY LEE H.
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Le client n'a pas laissé de commentaire.

Zachary D.
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Everything was Great!!! I wouldn't change a thing. Thanks for the awesome experience!!!!

Hilda G.
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Employees were professional and knowledgeable. They are also always friendly and inviting. Thank you all for being in a very convenient location as well. I have used this location before.

Bryan S.
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Le client n'a pas laissé de commentaire.

ANDREW J.
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I received the truck with the fuel gauge on F it was not exactly full. yet the agent on duty gave me the receipt highlighted that it was full and told me to bring it back the same we did not do a walk around together.I drove 31 miles and added 5 gal of gas and the needle read on the F as I received it and was charged 6.80 we need to do beter than this .and high light where the needle stands and not were you want it to be.

ALFRED W.
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Loved the managers, Ian went out of his way to help my husband and I to get our stuff and my husbands wheelchair on the truck. Thank you so much Connie for being so helpful and friendly, you both are the best part of our trip that got totally discombobulated.

STACY LEE H.
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Le client n'a pas laissé de commentaire.

PATRICIA J.
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Top Of The Line

Mary C.
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Fast, cheap and easy... What more could you ask for!

Chandra B.
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Le client n'a pas laissé de commentaire.

Roger S.
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Le client n'a pas laissé de commentaire.

JOANN ISAAC B.
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The owner was so nice and professional! Wuick service in and out

Denise C.
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Everything was great!

Joseph T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LeRhonda J.
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Mrs Connie is the BEST !!!

AMBER RASHAE A.
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Le client n'a pas laissé de commentaire.

Kenneth W.
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Le client n'a pas laissé de commentaire.

Glenda T.
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Le client n'a pas laissé de commentaire.

STACY LEE H.
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Great Location!!!!!!!!

RITHA W.
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The truck drove well and had no real issue but it was old and the moldings on the driver's side was coming apart and the passenger door was hard to close.

Jon T.
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For the next customer, let the associate and Manager serve as the best !! The Associate and Manager did the U Haul brand PROUD. The appointment was taken, prepared for and efficiently processed. Their attention to details and explanations of procedures, etc., etc., exceeded my expectations, They know their products very well and I appreciate their interest they showed me and as I left, they presented their next customers with the same enthusiasm. This would get all my recommendations and if I had any storage needs, I know where to go and who to see.

Breauna P.
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The staff is awesome.

Albert D.
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Le client n'a pas laissé de commentaire.

Alfred J.
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It's hard to improve on perfection

YOLANDA DAVE O.
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Le client n'a pas laissé de commentaire.

ASHLEY DANIELLE T.
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Le client n'a pas laissé de commentaire.

Sara G.
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Great location and very easy pick up process. Everyone was super friendly and helpful. They made moving day a little less stressful.. even when I was running a few minutes late to return. I really appreciate the customer service!!

Roger D.
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My experience was fantastic. The pick up was quick and easy (less than 10 minutes) and the staff was friendly and helpful. The return was the same. I will use this location again.

TOM LEE JR H.
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Le client n'a pas laissé de commentaire.

George S. | Expérience générale |
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Great Place Greater Staff 100%

STACY LEE H.
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Le client n'a pas laissé de commentaire.

Rickia F.
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Nothing! Great energy! Owner had wonderful customer service! Best Uhaul I've ever been to.

YVONNE K.
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The gentleman that helped me when I rented the truck was very informative helpful and all around provided great customer service.

dionne L.
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Mr. McKee Customer Service was both Efficient and Excellent and this Uhaul Rental experience was Very Pleasant.

STACY LEE H.
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Le client n'a pas laissé de commentaire.

Charles R.
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The people with waited on me was excellent

Marlon C.
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Le client n'a pas laissé de commentaire.

Desire W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

STACY LEE H.
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Le client n'a pas laissé de commentaire.

TIMOTHY R.
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Le client n'a pas laissé de commentaire.

BELINDA V.
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Le client n'a pas laissé de commentaire.

DOMINIQUE P.
Évaluation :

Thanks customer service was awesome I really appreciate them being very thorough and upfront about rates and pricing made it very easy for my first time renting....

Daniel H. | Expérience générale |
Évaluation :

Connie and Ian were both amazing. Whenever I had little issue come up, they were prompt to resolve them.

DAVID BRIAN G.
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I bought a fraction more than 7 gallons of gas just before returning the 9 ft. cargo van. I drove less than 60 miles total. The van is supposed to get approx. 17 mpg. Most of my travel was highway, yet I only got 8.5 mpg? No, the tank was not full when I got the van. Fuel gauges often are an ambiguous measure of a "full" tank. It looked full, but it wasn't. There ought to be some way to make this right. I certainly paid at least $5.00 more than I should have, but the penalty for returning with less than a full tank would have been more.

Sue B. | Expérience générale |
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Very convenient

GILBERT R.
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n/a

DEANNA B.
Évaluation :

Awesome customer service! Thank you Ian for being so nice!

ALLEN LOUIS JR D.
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Thanks the service where Great.

DAVID P.
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Nothing but great things to say about this location. They are accommodating, professional, and fast. 5/5

BREE S.
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Le client n'a pas laissé de commentaire.

GUADALUPE E.
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Inside cabin of the truck was nos clean= satinized...you can tell from the inside of the windows that were very dirty.

CINDY B. | Expérience générale |
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I was a “ long time” renter of this storage facility! They are excellent in every way! ☺️

STACY LEE H.
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Le client n'a pas laissé de commentaire.

Sherrie S.
Évaluation :

Nothing! This is an outstanding facility with outstanding owners who give 5 star treatment.

Charli A.
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Le client n'a pas laissé de commentaire.

BARBARA D.
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Dahnelle Johnson was courteous and efficient. I had to call last evening because I couldn't get the pictures to upload and Mia, the agent who answered the phone was very helpful as well. I called the local store this morning 7/6 and Ian was very helpful. Its been a pleasant experience.

LASHAMEC D.
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Great customer service.

Monisha F.
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Le client n'a pas laissé de commentaire.

PATRICK GIDEON K.
Évaluation :

this facility is run and managed by a very sweet and dedicated couple .They are very professional polite and courteous and offer great customer service.The facility is conveniently located ,is safe and secure and is raised high enough not to flood.i never had any problems here while i used the storage facility.

MARITA C.
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Le client n'a pas laissé de commentaire.

DEBRA B.
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This location was busy, but the staff was able to handle it one person at a time

Derrick D.
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Le client n'a pas laissé de commentaire.

DOROTHEA C.
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Very nice lady at the front desk she explaine things I did not know appricate her being helpfully

KEVIN F.
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Le client n'a pas laissé de commentaire.

SAIMA A.
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Le client n'a pas laissé de commentaire.

Tre' P.
Évaluation :

Super helpful and very nice. I only want to go to this U-Haul now!

IAN M.
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Truck was clean, rental process was smooth.

ELSA Z.
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Le client n'a pas laissé de commentaire.

SANDRA O.
Évaluation :

The attendants were amazing! Very professional, helpful and went above and beyond to help me. Truly amazing customer service! God bless both of them!

STACY LEE H.
Évaluation :

Le client n'a pas laissé de commentaire.

KIRKLIN S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

KIRKLIN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Judy M. | Premières impressions |
Évaluation :

This is my go-to store not only for storage, but also for rentals and supplies. I feel like family.

Eurena M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Shanara S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Wezya N. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Adriana M. | Expérience générale |
Évaluation :

Very clean And safe facility 24 hour access staff is very helpful and friendly!

marnie b. | Expérience générale |
Évaluation :

Connie at terrace oaks is great.

Vickman H. | Premières impressions |
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The reservation process, truck rental and unit rental were a breeze. The attendant Ms.Gholston was very helpful and knowledgeable.

MARY C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Darrel H. | Expérience générale |
Évaluation :

Ian and Connie were amazingly friendly and efficient.

Kaitlin P. | Expérience générale |
Évaluation :

Staff is amazing. I've had different storage but this is has been the best.

Jaqueline J. | Expérience générale |
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The staff was nice 👍🏽 but I didn’t like too check on my things much. Too many extra cars on property. Look like a camp ground.

Chanquitta S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dahnelle J. | Premières impressions |
Évaluation :

Beautiful staff service. Lachelle is a doll; a real pleasure to work with.

Mykisha P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Dahnelle J. | Expérience générale |
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Always a wonderful experience!

Darrel H. | Premières impressions |
Évaluation :

Super friendly staff

Kelvin L. | Expérience générale |
Évaluation :

Me gustó mucho la ubicación y facilidad.

Widad M. | Expérience générale |
Évaluation :

Connie and Ian are very hard workers. They are nice and understanding with the renters. They are the reason I chose this Uhaul. They deserve a raise and bonus. Unfortunately upon checking out - I experienced an ugly episode with Dahnelle on Monday - 2/24 about 11am. She was quite rude and irritated at everything I asked or said. I was very upset I was treated like this.

Gwendolyn Faye J. | Expérience générale |
Évaluation :

None

Dahnelle J. | Premières impressions |
Évaluation :

The staff was accommodating and wonderful helpers!

Michelle J. | Expérience générale |
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Thank you for all your assistance.

Kelvin L. | Premières impressions |
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Les hubiera dado 5 estrellas. Pero no porque la señora que me atendió en la oficina. No es nada amable,cada pregunta que le hice me contesto muy mal de muy mal cracter. Era mi primera vez rentando.

Alissa S. | Expérience générale |
Évaluation :

It's a 24/7 access but they lock the doors by 7 . They had a man walk in on me while I was in my room , he turned the light on & started recording me . That's creepy . Something ain't right

Angela M. | Premières impressions |
Évaluation :

Mr.Mckee was extremely helpful, a pleasant experience.

dyllon M. | Expérience générale |
Évaluation :

They treated us well and our move went smoothly. That’s what was important.

Rita M. | Premières impressions |
Évaluation :

Connie and hubby very friendly, kind and informative. Clean storage.

lonitta i. | Expérience générale |
Évaluation :

Mr. Ian was very helpful and professional in getting me in a storage space. Thank you Mr. Ian.

lonitta i. | Premières impressions |
Évaluation :

Ian was awesome in getting a storage unit for me. Thank you so much.

Raul F. | Expérience générale |
Évaluation :

I have used this location twice since moving to Houston and the owners along with the staff have been nothing but amazing. This facility will always get my business and my recommendations.

Robert C. | Expérience générale |
Évaluation :

Class A operation-well run by Mr. & Mrs. McKee.

Robert W. | Expérience générale |
Évaluation :

Customer payed for extended access; and access gate opened at those times. Nonetheless or nevertheless management locked stairwells and elevator rendering extended access unavailable.

Sharee R. | Expérience générale |
Évaluation :

Lashelle makes all of Uhaul LOOK GOOD! She was so very sweet, helping & professional. She even tolerated my need to vent during one particular visit. I appreciate that very much! 😊

Karen O. | Expérience générale |
Évaluation :

The Best Management Ever, Thank You !

manuel g. | Premières impressions |
Évaluation :

got me taken care of quickly, in & out

Dee D. | Expérience générale |
Évaluation :

The staff was very friendly as well as helpful!

Yvette S. | Expérience générale |
Évaluation :

The staff are all very professional, knowledgeable, and willing to help when needed. Every transaction went smoothly and efficiently.

ELLA R. | Premières impressions |
Évaluation :

I have accounts at two different locations and both have been superb with regards to customer service. Connie, Mgr. is Awesome and she goes above and beyond to see that all requests are met.

Ronald H. | Expérience générale |
Évaluation :

Great place to use as a stroage.

LeRhonda J. | Expérience générale |
Évaluation :

Ms Connie is an Angel, she is so kind and caring. And her whole staff is amazing.

Cully W. | Premières impressions |
Évaluation :

The representative was polite and knowledgeable in all aspects. Very professional. Thank you.

Loutrice H. | Premières impressions |
Évaluation :

Everything was Perfect made my moving A Peace of cake Thank U

ROBERTA M. | Premières impressions |
Évaluation :

My experience was great all my needs were met and the sales lady was extremely helpful in my time of needs. Thank you so much for making my move a great experience.

LARRY S. | Expérience générale |
Évaluation :

Well maintained with great staff.

Eva A. | Premières impressions |
Évaluation :

Really good customer service!! I really liked

CARLOS G. | Expérience générale |
Évaluation :

Connie & Ian are good property managers and nice people. Their facility is well kept, safe and clean. I appreciate their support and flexibility.

Jennifer V. | Premières impressions |
Évaluation :

Above and beyond

Tessa L. | Premières impressions |
Évaluation :

Ian McKee was awesome and exemplifies superior customer service

Terry A. | Expérience générale |
Évaluation :

Connie and her (Managers) were great. The facility was very well kept and they were great about solving issues. Even if not there, they made sure to respond or those available were aware of what to do

reggie b. | Expérience générale |
Évaluation :

This is the greatest Uhual facility I’ve been to in Houston, and I’ve used Uhual pretty much off, and on my whole life, Mrs.Connie, and her husband will make you feel like family instead of a customer

Jennifer C. | Expérience générale |
Évaluation :

I didn't have no problems getting in or out of the storage if I need to or no problems with anything missing or damage friendly staffing always helpful and

IVY B. | Expérience générale |
Évaluation :

THANKS. SMILE

CECILIA D. | Premières impressions |
Évaluation :

Great customer service

Chris Y. | Premières impressions |
Évaluation :

Customer service was excellent.

Craig W. | Premières impressions |
Évaluation :

Personnel was very helpful.

Kathy L. | Expérience générale |
Évaluation :

Awesome office staff and management. Top-notch facilities, business operations and customer care!

Angela R. | Expérience générale |
Évaluation :

Very sweet couple who runs this facility!!! Very helpful and caring!!!

EMANUEL H. | Premières impressions |
Évaluation :

Very clean and first class service!

venus M. | Expérience générale |
Évaluation :

The 24 hour access was very convenient.

Loretta C. | Expérience générale |
Évaluation :

Ian and Connie were very nice, pleasant people. They helped us have a very good experience from beginning to end. I would recommend everyone I know that needs a UHAUL to go to Terrace Oaks location.

scott B. | Expérience générale |
Évaluation :

Very Friendly staff!

Jaqueline J. | Premières impressions |
Évaluation :

I met a very nice couple and I was looking at amazing storage and decided to stay with these kind folks.

Lynette H. | Premières impressions |
Évaluation :

Awesome, friendly, and quick.

ELWIN S. | Expérience générale |
Évaluation :

Great Storage facility

MELVIN B. | Expérience générale |
Évaluation :

Thanks for the excellent generosity from your staff ,merry Christmas and have an happy New year

JUAN G. | Expérience générale |
Évaluation :

Too pricey and their something wrong with their financial system. Charged for late charges even tho I had automatic w/drawl. Staff is friendly.

MICHELLE F. | Expérience générale |
Évaluation :

Loved the storage the manager was so nice and fries made me feel safe secure and at home. Merry Christmas

SHARON L. | Réservation |
Évaluation :

I had an excellent experience

Katrina B. | Expérience générale |
Évaluation :

The McKees are very nice and personable. It was great having them as the managers of my chosen storage facility; they made the experience easy and straightforward.

Shree S. | Expérience générale |
Évaluation :

The staff is Awesome. Ms Connie and her Husband both give excellent service!!!! Thank you all Shree Syon

Mark B. | Expérience générale |
Évaluation :

Really enjoyed the team there very friendly helpful and honest

DONALD M. | Expérience générale |
Évaluation :

Excellent overall

irish d. | Expérience générale |
Évaluation :

Everyone was always very helpful with my storage.

Jenifer W. | Réservation |
Évaluation :

Carol attended to our needs promptly. Even as she was working up the paperwork and small details; she truly listened to what the last year had been since Harvey and what I needed.

TIFFANEY M. | Expérience générale |
Évaluation :

The staff here is extremely friendly and helpful. I loved working with them. I never had any issues with my belongings or my unit.

Jacobey B. | Expérience générale |
Évaluation :

The staff went above and beyond to help dealing with my son's situation and moving his things out.

JOHN I. | Expérience générale |
Évaluation :

Thanks to the staff for an important experience as was needed.

miguel g. | Expérience générale |
Évaluation :

Thank you very much

STARLETT D. | Expérience générale |
Évaluation :

I had an excellent stay here never any issues with the storage or staff. I was always greeted with respect and dignity. Ms Connie have always helped when hard ships occurred just want her to know.

Gertie Mae S. | Expérience générale |
Évaluation :

Excellent

SUE P. | Expérience générale |
Évaluation :

Love the married couple that managed the place. They are friendly and very nice

SANDRA B. | Expérience générale |
Évaluation :

A

Deborha H. | Expérience générale |
Évaluation :

Staff very professional and facility was very clean I will refer people

Erica V. | Expérience générale |
Évaluation :

I highly recommend!! Very well managed facility! Staff is very knowledgeable and very kind and friendly! They were always very helpful in assisting my needs. Loved my experience with this location!!

Clotilde V. | Expérience générale |
Évaluation :

I would highly recommend them Connie the manager is so loving and caring such a sweetheart. I felt safe each and every time I went there.

Odell S. | Expérience générale |
Évaluation :

I had no issue with the establishment.

Cheyann C. | Expérience générale |
Évaluation :

Great service and location

Frank J. | Expérience générale |
Évaluation :

Very Happy with service! Great management team very friendly and business minded. Keep up the good work!

Randy S. | Expérience générale |
Évaluation :

.

Kathy D. | Expérience générale |
Évaluation :

Connie and Ian were AWESOME! They were very helpful, accommodating and hospitable during our 8 month lease after Harvey. Keep up the good work!!!

ALTON H. | Expérience générale |
Évaluation :

Pleased with service

Non reviews have been submitted for this location.

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