There was gasoline spilled in the back of the truck. Took over 2 hours to clean it out. Windows were filthy. I had to clean them before it was safe to drive.Daniel M.
Customer Reviews for U-Haul Moving & Storage of The Dalles
Pour nous contacter
The Dalles, OR 97058
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Échange de bonbonne de propane
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We scheduled a 6:00am mobile pickup which wouldn't work. So we returned when they opened at 7:00am. The man working was So Slow that he didn't get our truck rental ready until 7:45. He was completely indifferent about helping. If the mobile pickup doesn't work at a location it should have told us this ahead of time. We were almost 2 hours behind schedule because of your App and the poor service at that location.Trevor Y.
The agent who assisted me was knowledgeable, helpful and organized. Thank you for the good experience. Will rent again.KENNETH C.
Le client n'a pas laissé de commentaire.Terry T.
Le client n'a pas laissé de commentaire.Chris B.
Le client n'a pas laissé de commentaire.cindy m. | Premières impressions
Maybe double check hubs and brake fluid for this customers looking to haul trailers long distances. We had to swap trailers because of dry rotted and mismatches tires on multiple trailers. The one we ended up with worked perfect though.Clint S.
I thought I would save your car dolly I had rented from bouncing around for two hours to be returned where I initially had requested. I stopped by your Yakima branch on first and asked your manager about returning it there instead of The Dalles. He said it was expensive and told me $200. I said that's ridiculous that's four times more than it cost me to rent the dolly. He told me with an attitude well then take it back to the place you got it. I will not go back in that location and we use your company at work. Not much longer though. A guy was rude.PETER F.
Le client n'a pas laissé de commentaire.Tracey H.
Le client n'a pas laissé de commentaire.Charlotte C.
Le client n'a pas laissé de commentaire.Ron S.
Phenomenal experience with all of the help I needed both for the unit as well as storage boxes and future outlook of a potential fleet rental. Merci.Amanda F. | Premières impressions
Le client n'a pas laissé de commentaire.marla m. | Expérience générale
Personnel were very helpful.Margaret Z.
Very nice staff went above and beyond. Awesome service!!!!SUMMER G.
Le client n'a pas laissé de commentaire.Ruth D.
Le client n'a pas laissé de commentaire.Bernardo A.
Le client n'a pas laissé de commentaire.Karen N.
There is nothing you can do to improve the Dalles uhaul is perfect thank youJAIME H.
The loaders from Northwest Movers seemed to be good when loading, but after receiving, damage. Found out they did not use furniture pads for the furniture they actually packed. Very disappointing. Uhaul was good, got my items to my home in a quick manner.Mary M.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.Daniel M.
The guys that checked me in and out were fast and professional. Truck was nice and got better mileage than I expected.Nathan S.
So easy to rent and return! Excellent service à la clientèle. Very pleased.Karl N.
Le client n'a pas laissé de commentaire.Bart V.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Randy M.
Le client n'a pas laissé de commentaire.David J.
Easy to deal with, friendly, and very courteous. Second time getting a truck at this location and hod no problems both times.RODNEY S.
Employees have an attitude, not friendly people, and not good customer service. I won't recommend this place to my friends and family.edgar V.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Candice V.
Le client n'a pas laissé de commentaire.Paul Z.
Great service, quick and easy to deal with!!!Jonathan H.
Le client n'a pas laissé de commentaire.sean C.
I made a reservation for a certain size cargo trailer, filled out the pre registration information but when I showed up at the store to pick it up the store didn't have the size I reserved. There were a lot of excuses as to why the trailer size was unavailable, which I understand, but the center could have called me. I certainly left my phone number in enough places.Greg W.
Very nice gentleman at The Dalles location, the return was very easy.Laurie A.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Jack T.
Le client n'a pas laissé de commentaire.Enobong I.
The customer service at this location was poor. We had reserved a dozen moving pads and rather than being proactive with finding a solution, the manager had to be pressed to find a solution. In addition, after reporting issues with the gas gauge on the rental truck, we were given no recourse.Deborah S.
Le client n'a pas laissé de commentaire.Teresa M.
Le client n'a pas laissé de commentaire.STANLEY P.
Le client n'a pas laissé de commentaire.Sally D.
The Uhaul representative was nice, but it seemed like his first day. It took exactly an hour to pick up a trailer that I had already reserved online, only for them to cancel the online reservation and start over. During this time the rep didn't seem to know much and had to call his manager for assistance as management wasn't on site. The online reservation also had me taking the rental back to the Portland area, but the original reservation was a 1900 mile one way trip to Missouri. When it came time to take delivery, no inspection was completed by the representative. The pictures provided of the trailer were not taken at the time of pick up, they were from a previous date as there was snow in the photos. I did an inspection and assisted with the hook up of the trailer but at least I was able to pick up the trailer, just an hour later than anticipated.Timothy M.
The employees at this location was not very knowledgeable as to how to do the paperwork for checkout. The trailer had not been cleaned on the inside since the last use, trailer was not inspected inside and out when we turn. I prefer U-Haul on West 2nd in The Dalles, the young lady there is very knowledgeable and very thorough.tom R.
Le client n'a pas laissé de commentaire.Marketa L.
Le client n'a pas laissé de commentaire.Harvey H.
Grease jack on trailerangela S.
Wyatt is an exceptional employee! He gave us great customer service and was so pleasant to communicate with. Great job Wyatt!!Julie T.
The roll up door was stiff and easily got jammed in the up position. It took almost one hour to rent a small trailer. The process got all the way to the point of inserting my credit card for payment and then the customer service attendant realized that the two trailers on site were not rentable due to maintenance issues. We had to start the whole checkout process over again.RICHARD W.
Le client n'a pas laissé de commentaire.David C.
Make the pick up trucks easier to get in and out ofRosana P.
Awsome. Cust service A+. Equipment surpassed its specifications and worked flawlesslydavid S.
I really love the drive in bays for unloading. With the wind shaking my personal truck plus the rain, I would be delayed. All of the employees at uhaul are great and go above and beyond to help the customers. The experience has been nothing but good. I would ask that the uhaul company to stop advertising the totes because they are not on the computer system to be used. I had to buy my own for that reason.Carmen H.
My nephew dropped off the truck for me. He indicated that everything went well.John B.
Understaffed. First two trailers had bad lighting. Finally had to upgrade to a larger trailer. The young man helping me was not familiar with right-tighty lefty-loosey and had trouble attaching the trailer to my vehicle.Jeffrey T.
Location is great, but they could use a few more employees so customers would have less wait time.Michael D.
Stop telling people their account is at zero balance then 3 days later charging them $435 more. Be clear on what your policy's are regarding things like 24 hour access and make sure people know that the insurance is a daily chargeVickie J.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.william Y.
Representative forgot to provide items ordered and paid for.Jacinto O.
The computer system has bugs that need to worked out.Karl N.
Paul was very kind and took the time to help me understand and resolve a problem that came up. Thanks Paul!Glenda H.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.Scott R.
Le client n'a pas laissé de commentaire.HOPE C.
The floor could be cleaner.Jaden W.
Le client n'a pas laissé de commentaire.ralph s. | Expérience générale
Excellent staff. Easy rental. We will gladly use this location again. Merci.Chris T.
Le client n'a pas laissé de commentaire.Elizabeth B.
Great customer service !John L.
Friendly staff. Easy parking for trailer drop off. This is my second time dropping equipment at this location. Great experience both times.CHARLES C.
I drove home last night without checking out... turned around and did it rightTHERESA H. | Premières impressions
Le client n'a pas laissé de commentaire.Robert M.
Fast, friendly serviceEDWIN G.
Le client n'a pas laissé de commentaire.Justice P.
The truck was clean for the most part but by the time I got home and had the heater and defrosters on I could detect the smell of cigarette smoke, The truck again was clean but I didn't known if U-Hall allowed smoking in there equipment. I also didn't want to be charge a cleaning fee for this. I'm a non smoker so this isn't something I just ignore, THANK YOU.FRANCIS V.
Le client n'a pas laissé de commentaire.DANA F.
Le client n'a pas laissé de commentaire.DARRELJ B.
Le client n'a pas laissé de commentaire.daniel L.
Le client n'a pas laissé de commentaire.Clyde R.
Nicole was amazing. Friendly, knowledgeable, even hooked up the trailer! Wow. Never had that type if service. I'll def rent again from Nicole..ANDREW P.
Great operation, clean, friendly, and knowledgeable staff. I would highly recommend this storage business.john c. | Premières impressions
Le client n'a pas laissé de commentaire.barbra o. | Premières impressions
One nice addition to the 10' vans would be the "ramp" other larger ones have. The service was exquisite! We reside one half mile from this site. It is so convenient and the employees were wonderful. Even got some cardboard U-Haul banks for the great-grandchildren!donnamae G.
The young man did a great job of hooking up the trailer for me and explaining how to use it.KELLEY W B.
Le client n'a pas laissé de commentaire.Shirley J.
Le client n'a pas laissé de commentaire.Earnest W.
I reserved a one-way tow dolly a week before I needed it on a Friday. Staff were very friendly and helpful. I went in on Thursday to let them know I didn't need it until Saturday. They said no problem, we have two just sitting here ready to be used. I went in on Saturday and the manager said the one-way tow dolly was broken and he didn't have another one. We went out to see if we could fix it but the fender bar was bent into the tire. I had to have a dolly! I asked about the other one sitting g there and he said I couldn't because it was local use only. The nearest tow dolly was nearly 100 miles away. I convinced him to let me used the local and I could bring it back Monday when I would be back in town. We hooked it all up and the lights didn't work. I had to completely reword the trailer so I could have lights and use the trailer! I was there for about an hour and a half trying to get the dolly I reserved a week earlier!!! You need to take better care of your equipment and NOT overbook rentals!!!! Both dollys had been out of service for over a week but you still let me reserved something that was unusable!!!! Wasted a lot of my time!dustin S.
Le client n'a pas laissé de commentaire.Tammie C. | Online Move In
Le client n'a pas laissé de commentaire.Slawomir S.
Le client n'a pas laissé de commentaire.DAVID SCOTT G.
Le client n'a pas laissé de commentaire.JANET K.
Yet again, we had a great experience with Uhaul.Wendy P.
Le client n'a pas laissé de commentaire.JANET GAIL M. | Premières impressions
Le client n'a pas laissé de commentaire.Glenn H.
Le client n'a pas laissé de commentaire.DANIEL C.
The workers there were amazing! I r8 10/10 would do business again.chris s. | Premières impressions
Super friendly, professional service and flexible with changes and scheduling. The staff members were all super helpful and kind during this stressful move. Thank you!!!!CAROLLANN A. | Premières impressions
All were friendly, professional and very helpful. It was all the way great! Merci.CAROLLANN A.
Tony did a great job at helping me rent my firstly U-Haul.Judy V.
My only concern is the closest 20' truck was 30+ miles away from my loading point. This created a major inconvenience. Otherwise, pick up and destination locations were excellent with the customer service. Overall a good experience and a very good experience. From the customer service teams.Patrick U.
The lady was waiting out side. We dropped the car hauler and then the truck. Fast return and very friendly.james J.
It was very snowy and icy on rental day....I had to dig out the van, clean off the windshield, and then when I arrived at destination (1 mile away) the back door was frozen shut so I got to deal with that too. The van performed quite poorly in the snow...even the slightest grade was a challenge in a parking lot...If the vans are to be rented in these conditions some sort of traction board should be supplied just to get going...Corrie G.
Le client n'a pas laissé de commentaire.ALBERTO G.
Le client n'a pas laissé de commentaire.rocio m. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD LYNN B.
The customer service people were great, really helpful in our stressful situation. I can't appreciate them enough.Zhibin Z.
Le client n'a pas laissé de commentaire.JOHN MICHAEL M.
Le client n'a pas laissé de commentaire.Kristian L.
We had the pleasure of Paul helping is out, in The Dalles. He was very professional and knowledgeable. The building was very clean. Its just nice during these times to have someone so eager to help. Thank you PaulBecky B. | Premières impressions
Keep up the fabulous workdeborah d. | Expérience générale
Keep up the great workdeborah d. | Premières impressions
The facility is new so it is very well lit and clean, however the maintenance is a little suspect! The main covered cargo staging area is still not operational which is a problem since if there are multiple people picking up or dropping off things everyone is cramped into one small sliding door on the front side of the building. We had the unit for around 30 days and the covered cargo area was not functional in all that time. Luckily the rain has not started yet, but when it does the current situation will not work and i'd advise you to fix the covered cargo area before the bad weather occurs.STEVEN W. | Expérience générale
UHaul self move in online does not work and I had to redo all paperwork in person and buy a lock.Kathleen and Peter D. | Premières impressions
Le client n'a pas laissé de commentaire.Gary W. | Premières impressions
This site is brand new so they are still trying to work out the kinks. For example the under cover loading bay was not working which was inconvenient and the staff took a long time to find an open unit in the computer system which seemed really cumbersome. The staff were polite enough but they were a little frustrated with the antiquated computer system. This seems to be a problem at any UHAUL place. I suggest UHAUL overhaul their imputed system.STEVEN W. | Premières impressions
The guys were nice and professionalEVERARDO D. | Expérience générale
Paul, At The Dalles Facility, Oregon was very, very helpful and he gave us a complete tour of the facility and the " in's and out's " of our storage rooms. The entire storage area was well thought out and is very clean.. Paul is a Great guy to do business withBob C. | Premières impressions
Ok place. A bit too much "security" in place which inconveniences the customer more than anything else. The employees need to get a little better at using their computer system.Raina T. | Expérience générale
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