Évaluations des clients U-Haul Moving & Storage of The Lilac City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of The Lilac City

Cote générale :

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peter B.
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Le client n'a pas laissé de commentaire.

Seth M.
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I arrived to pick up my truck using the mobil pick up feature. This service is terrible. Not only did I have find an alternate contact on the spot during the process. But also had to go into the store to get the keys. This terribly inefficient. As for the shit box truck, you need to take these things off the road when they are this bad. I got one mile down the road and the brake light came on. I had to turn around and bring it back to the store. They turned the truck off and back on to clear the light, only to have it come back on while i was back on the road. The folks at this location, brought me a new truck with extra gas. That was the good service I received and why I would recommend this location.

MICHAEL S.
Évaluation :

The only suggestion I might make is having a little more staffing available. I ended up waiting roughly 15 minutes before being able to begin the process of getting my truck. The service that I received was very good, and the right kind of truck was available, but I was delayed in getting to my destination because of this snag.

Shane B.
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Le client n'a pas laissé de commentaire.

Joshua P.
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Attendant was very rude. Hire nicer people.

JAMES O.
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Le client n'a pas laissé de commentaire.

Lucien L.
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Le client n'a pas laissé de commentaire.

Jeff R.
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Le client n'a pas laissé de commentaire.

John M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Stacey S.
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Le client n'a pas laissé de commentaire.

Richard D.
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Le client n'a pas laissé de commentaire.

Robert G.
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Again , I need a phone call immediately please

Katrina G.
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absolutely NOTHING

JOE R.
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Le client n'a pas laissé de commentaire.

Tracy C.
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Le client n'a pas laissé de commentaire.

Carolina S.
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Le client n'a pas laissé de commentaire.

LINDA G.
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Pickup: was fine except the app didn't work so I was unable to document prior damage to the back bumper. The clerk told me "Oh we already know about that" but I still would have liked to document to protect myself. Van: was fine, almost new (6000 mi) but the engine light was on. Dropoff: This is the reason I do not recommend this location. I was sitting in the lot 30 minutes before my scheduled dropoff time, reading the return instructions on my phone. All it said was to take a photo of where you parked the truck. It did not say (nor was I told at pickup) that you have to park behind the building. As I'm reading the instructions, an employee opened the passenger door (no mask on) and starts yelling at me "You can't park here!" I'm like, "Okay I'm reading the instructions right now." So in the dark and pouring rain I reluctantly move the van to the back of the building. There is no one around so I drop the key in the drop box. As I'm walking back to my car the same employee yells at me AGAIN. "I thought you were returning a van? Where is the key?" I said it's in the drop box. He kept mumbling and complaining as I walked back to my car. The instructions on the app do not match what the employees want you to do, and you get yelled at for it, which is super fun after a long day of moving in the pouring rain.

Don D.
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Le client n'a pas laissé de commentaire.

Laurie H.
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I moved from NH to NC. Each step of the process required speaking with a different office. It would have been nice to be able to call one person and get all of the information I needed. There were 2 phone calls that resulted in being told that the systems were down and there was nothing they could do for me. Ok, but the person in the other end sounded like a bratty 14 year old girl.....The drop offs and pick ups were easy and the drivers were very friendly.

Glen B.
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The store manager, Chris, is always great to work with. He is genuinely concerned with making it the best experience possible.

wendy B.
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Le client n'a pas laissé de commentaire.

Mary L.
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Acceptable

DIATALIJ S.
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Le client n'a pas laissé de commentaire.

Glenn I.
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The man that took care of me did an excellent job...Was very fast and efficient..

Wayne P.
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Friendly and knowledgeable people. Very quick service.

Michael B.
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Return process was quick and efficient. Took like under 5 minutes!

DANIEL PATRICK O.
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Le client n'a pas laissé de commentaire.

Michelle C.
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Although everything was very clean, they did not go over anything with the truck or dolly rental with me. They gave me my paperwork and sent me on my way. They did not do the check of the truck or dolly with me

PHILMARY M.
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Le client n'a pas laissé de commentaire.

Kathleen G.
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Le client n'a pas laissé de commentaire.

Ronald C.
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Le client n'a pas laissé de commentaire.

Marc P.
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Le client n'a pas laissé de commentaire.

Glenn I.
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Le client n'a pas laissé de commentaire.

Scott G.
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Team was good, helpful, and fairly speedy. UHaul is doing some cool stuff with the digital experience to make renting easy. Keep it up!

walter B.
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Miguel, was super helpful and accommodating.

Scott M.
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Le client n'a pas laissé de commentaire.

Jeff J.
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Everything went as planned other than the contactless check in/pick up. I still had to come in to pick up my vehicle. Overall a satisfactory experience. Thanks!

JULIA C.
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Le client n'a pas laissé de commentaire.

Daniel H.
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Le client n'a pas laissé de commentaire.

Andrew S.
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Le client n'a pas laissé de commentaire.

Jerry D.
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Everything went smoothly. Thank you, moving is stressful enough.

AUGUSTO R.
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Have pictures of vehicle updated before renting out.

Michael G.
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A running light was out on the trailer, was not swept clean before I rented it.

Gilles L.
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Le client n'a pas laissé de commentaire.

Brian T.
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The rep was helpful and nice. He hooked the trailer up and said we were good to go.

keith R.
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Le client n'a pas laissé de commentaire.

Katrina G.
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Le client n'a pas laissé de commentaire.

alice T.
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Le client n'a pas laissé de commentaire.

Matthew L.
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Le client n'a pas laissé de commentaire.

David B.
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I rented a 26' truck and car dolly. The employee scheduled them to be returned at two different locations.

Glenn I.
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Everything was perfect. Thanks

Steven T.
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Le client n'a pas laissé de commentaire.

Nathan R.
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This location is easy access, almost always have the equipment I need, and great hours. The only thing that could make it better would be more staff during busy times.

Dana F.
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I called in 3 times and was placed on eternal hold each time and the background music was horrible. Beyond that, paperwork and equipment were spot on, as usual.

CHRISTOPHER S.
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Le client n'a pas laissé de commentaire.

Albert L.
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Le client n'a pas laissé de commentaire.

Mark M.
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My only complaint is that the lift gate isn't as wide as the trailer. GM was very nice to me. Got me in and out in under 20 minutes on pickup and return. Had a smile the whole time. Stinks idiots think a 3500 lb trailer needs a forklift

WARREN L H.
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Le client n'a pas laissé de commentaire.

Robert Scott Y.
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Le client n'a pas laissé de commentaire.

Lisa K.
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I was never told I would be charged double and “hopefully” the charge will be reimbursed the next day.

Amanda F.
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Le client n'a pas laissé de commentaire.

William S.
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Le client n'a pas laissé de commentaire.

Dean H.
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The general manager went above and beyond in settling my contract. I really appreciate the help.

Ronny P.
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just keep up the good service

Darrell P.
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Le client n'a pas laissé de commentaire.

Michael G.
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Le client n'a pas laissé de commentaire.

Ashley Z.
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Le client n'a pas laissé de commentaire.

Edward R.
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Most part was clean. Inside a little dirty.

Franklin L.
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Le client n'a pas laissé de commentaire.

Erik D.
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Le client n'a pas laissé de commentaire.

Karen A.
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Easy rental and we actually needed it longer and just a phone call made that happen.

Michael M.
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Ever gave discounts had to call them lots of wasted time. Overcharged for boxes 📦 I didn't order.

Ronald G.
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Le client n'a pas laissé de commentaire.

Matthew H.
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The breaks were awful. Made an awful noise every time I used them. The power steering needs to be checked. Didn't feel safe driving on highway so needed to take longer route due to the poor condition of the truck.

Kevin C.
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Le client n'a pas laissé de commentaire.

James D.
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Le client n'a pas laissé de commentaire.

Noah E.
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Le client n'a pas laissé de commentaire.

Timothy M.
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Improve the "prove ability" of check out or return. Just dropping it off and leaving feels like it's missing some kind of proof. Or am I still getting charged? or what if the trailer i just rented is stolen the night I dropped it off? Just a method of proof and/or a receipt of some sorts that the deal is over and done, The service was fantastic.

Cindy E.
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Le client n'a pas laissé de commentaire.

Kristi W.
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Le client n'a pas laissé de commentaire.

Brandon B.
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The online check-in was fast and easy. Keep up the good work!

Angela L.
Évaluation :

The location itself makes quality was not the issue I had with uhaul this time. I had reserved a truck to pick up in waterboro and drop off in saco. I wasn't made aware until the day before that there was no trucks available in waterboro for pick up which left me scrambling to figure out how I was going to move the next day. The only option I had because of who was driving the uhaul for me, was to pick up and drop off in Rochester. Which cost me over a 100 more than it should have but there was no other option. I am highly disappointed in uhaul and based off this experience I don't think I could recommend their services.

Michael W.
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Le client n'a pas laissé de commentaire.

Bradley A.
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Le client n'a pas laissé de commentaire.

DANIEL B.
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Felt like i was rushed when drop off truck and waste of there time. When I droped the truck off was told to leave the key in the door and they would email the receipt. I dropped it off one hour before it was do back. When i got the copy of my receipt the next morning I was charged for an extra day. The said it will take 3 days to get my money back. And because of this now my account went negative. I am very unhappy with uhaul.

Nyles L.
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Had to wait a bit in lobby for someone to help us

Michael T.
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Nothing

ERIC T.
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Le client n'a pas laissé de commentaire.

Toby L.
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Le client n'a pas laissé de commentaire.

GERARD H.
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Le client n'a pas laissé de commentaire.

Andrea F.
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Lower your prices, cost me a little over $100 to rent a uhaul for 2 hours go drive 48 miles total and had to put 8.1 gal of gas which was $18...

Jim H.
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Le client n'a pas laissé de commentaire.

Devon C.
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Le client n'a pas laissé de commentaire.

CURTIS L M.
Évaluation :

I had the U-Haul for an hour and fifteen minutes and drove 8 miles in Rochester to get a couch home I had purchased from big lots in Rochester to my house in Rochester. When I got my receipt after I had dropped the truck off I was charged for 46 miles and $14 dollars worth of gas. I wasn't told about the link I'd get via text to “check the truck” and didn't see the text until I was in the middle of moving my couches which I quickly went through the steps since it said I had to have it done before I left the lot (which I already had). I didn't feel as though I had to take picture of the mileage nor did it tell me to since I didn't expect to have such an overcharge to my account for only driving eight miles. I went back to uhaul and explained to the associate that I did not drive 46 miles in the hour and fifteen minutes I had the truck and that someone had Messed up logging the mileage before me. I was asked several times if I had pictures of the mileage before I left which I then Challenged back Saying the link should have instructed me to take photos and that nobody told me to follow the link prior to me leaving. I also said that it is physically impossible for me to have done 46 miles in the time I had the truck, get my couch, and move it in. The other thing is when I left I had 3/8 of a tank and returned it with 1/4 of a tank and was charged for $14 dollars worth of gas, which I was told it was $4 a gallon. So I was charged for 3.5 gallons to get it back to 3/8 of a tank. To me it seems like the incorrect truck was checked in or out under my account. I'm also frustrated I have to come back on Monday and take time out of my work schedule to get this sorted out.

Anne U.
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Nothing. Everything was great!

Donna M.
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Le client n'a pas laissé de commentaire.

June B.
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Website over all is not really helpful sometimes

Victoria F.
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Super friendly staff. Quick pick-up and drop off. Excellent service!

Rylie L.
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Le client n'a pas laissé de commentaire.

Holly Ann O.
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Le client n'a pas laissé de commentaire.

paul M.
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Good experience overall

Julie B. | Expérience générale |
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Most interactions were good and helpful. Busy facility.

Gary D. | Expérience générale |
Évaluation :

None.

tammy b. | Expérience générale |
Évaluation :

Me stuff was stolen not helpful at all I will never use Uhaul again

BRIANA S. | Expérience générale |
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The manager and employees at this u-haul were always friendly and helpful!

INGA G. | Expérience générale |
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Everyone was always friendly and helpful anytime we had to go in to the store.

Daniel G. | Expérience générale |
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Was a great experience. Just as with renting vehicles here the staff done a great job taking care of me. Property was very well maintained and key card access was a plus.

sandra l. | Expérience générale |
Évaluation :

none

ERINN l. | Expérience générale |
Évaluation :

You did not have the truck I ordered in stock and they U-boxes were not ready for us at the time promised, even though I called to confirm the day before. Very understaffed as well.

Non reviews have been submitted for this location.

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