Customer Reviews for U-Haul Moving & Storage of The Lilac City

2 908 évaluations

150 S Main St   Rochester, NH 03867
(Rt 108 & 125)

(603) 335-1050

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(603) 335-1050

150 S Main St
Rochester, NH 03867
(Rt 108 & 125)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Échange de bonbonne de propane
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DESTINY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
2

Sorry, just think it's poorly staffed or managed every single time I'm forced to use Rochester N.H. location instead of either outlets in Dover. Even the trucks are older and less 'reliable feeling'.Too bad bcuz it's a lot closer to me than Dover but invariably seem to get routed there by your Centralized order request phone number.

GORDON L. 
Évaluation :
5

Super friendly customer service.

Ronald g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

staff and management always pleasant to deal with and we rent a truck several times a year!

PATRICK C. 
Évaluation :
4

Truck not ready. Give a better deal when equipment isn't ready. Had reservation almost week in advance.

JOSEPH V. 
Évaluation :
5

The person who took my rental back was very helpful. Merci.

KENNETH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

A little pricey for 2 hours but did the job

GERALDINE C. 
Évaluation :
5

It's been a rough few months and wished had been circumstances at this time. Thank you Jack Moschetto

John M.  |  Expérience générale 
Évaluation :
5

Nothing!!

ANN B. 
Évaluation :
2

Help the customers. Store was busy, trailor lights had issue. Issue was not really looked into. Had to ask for someone to check my hitch connector. Had to ask for someone on what might be wrong. Fuse issue? Trailor attached? Dude went inside to help others waiting instead of advising what the problem could have been. Looked up issue on phone, Fuse issue it says, had to go to auto zone to get fuses but guess what? Yrailor was still hitched to car without lights. Had to manually unhitch trailor without guidance, dude didn't come back after 15 min outside waiting. Left got Fuse and put back in. Attached trailor by myself. Lights still don't work. Moved to second trailor next to it. All lights work. It isn't like I'll get my Fuse money back. I wasted a good hour at u haul because someone left me when helping me. I'll do my business in dover mocking forward. Dover at least helps the customer, and tries to fix issues, it seems.

JOSEPH M. 
Évaluation :
5

I think everything went great, the check in process went well and was very fast, less then 5 minutes total at the counter. The truck probably had the highest mileage of any truck i rented before but really ran well and much better then most trucks . When I returned it Heather was a pleasure in taking care of it :) Thanks!

RAYMOND N. 
Évaluation :
5

Everything was great.

WAYNE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN T. 
Évaluation :
3

And was diaaapointed in being able to cancel the charge for tow dolly BC I didn't need it after rental. And the fact that I got charged 20 $ex tra when I returned it on time

Melissa P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD R. 
Évaluation :
5

Terrific assistance with trailer and light connections.

KENNETH E N. 
Évaluation :
3

It was a lot of money for the amount of time and miles driven! Staff was nice though and truck was clean

Jessica R. 
Évaluation :
4

Not make them drive 40 minutes to pick up their vehicle when they reserved it on Exeter. Nothing against the Rochester folks, it was your central scheduling. When I asked if they were going to honor my original pick up location by moving a vehicle to Exeter, the wan who called me actually laughed at me - not cool.

STEVEN J K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey M. 
Évaluation :
5

Smooth operation

Charles C. 
Évaluation :
4

If they are moving out of state, be clearer about drop off centers. The drop off center I was given was incorrect, there are only 2 equipment drop off/rental centers near me, but 6 U-Haul STORAGE only facilities in this area... I spent over an hour calling every uhaul location in my area. Other than that, was a good experience.

DONALD P. 
Évaluation :
5

Everything went very well. I truly enjoyed my experience with them.

WAYNE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
5

Great staff, quick service

KELLIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDY E. 
Évaluation :
5

The truck that I reserved was not there as the previous renter extended. The staff was incredibly polite and helpful figuring out an alternative. I had a reservation for a 20' truck in Alfred, ME the day before that was cancelled by your company. The representative from the Alfred store was incredibly rude on the phone when he informed me of the cancellation. He also offered no help finding an alternative and raised good voice to me before slamming the phone down.

BRIAN ARTHUR D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUSAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charlie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDILBERTO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
1

In total I had a 40 minute wait for the trailer. He kept bypassing me and serving customers who were renting more expensive rental. Because I was renting just a trailer he put me on the back burner. I wish I could say I would never use haul again but that would be a lie. Great company with every great company your bound to have a bad egg

DAVID C. 
Évaluation :
3

Your website needs updating, trying to navigate our order was like a puzzle with missing pieces. We were on hold for almost two hours and no one ever picked up, better customer service is needed to ensure phone calls are answered. I would get rid of Moving Helpers because they didn't help us and caused more problems and aggravations we didn't need. We had to rent a truck and trailer because the movers never showed up or answered our phone calls. It was an awful disruption in the whole moving process.

Melissa A. 
Évaluation :
5

while the equipment was clean and truck got the job done it felt like a spring or strut was broken which I pointed out to the associates Other than that 2nd time in a month I used your service and have been very pleased! THANK YOU

DENNIS JAMES P. 
Évaluation :
5

Do more in person rather than online. Not everyone likes or wants to do things online.

RICHARD C. 
Évaluation :
5

Great customer service place is alway clean.

GREGORY J. 
Évaluation :
5

24/7 Truck Share was quite pleasant! Very fast and easy process to get the truck picked up and on the road. I was surprised to find out however that the woman I spoke to in order to schedule the reservation (not out of this office, but the Manchester office) did not include the extra mileage she said she would nor helped me apply the System Member Discount because of the vast amounts of family members I have that work for this company. I'm not unhappy, quite the opposite, just would be nice for a little follow-through.

Gage R. 
Évaluation :
5

This location always does a great job. The staff is knowledgeable, helpful, and has a good eye for the weather. Can't say the same for your app. What a struggle to make a reservation, it wouldn't let me make a reservation for the location I wanted, presumably because there were locations closer to my “current “ location. Then it asks for duplicate information, it doesn't show correct model information for my vehicle , I can go on and on…it needs work.

Harold S. 
Évaluation :
5

Great as is

MATTHEW M. 
Évaluation :
5

I have been dealing with Brit and she has been absolutely amazing to deal with very helpful very friendly just a over all great person to deal with

Roger P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

very user friendly and very help full

REDDY MASTHAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BINOD G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward D. 
Évaluation :
5

Nothing! Place was amazing and very courteous to their customer

EDWARD A. 
Évaluation :
5

UHaul rep was very helpful, friendly, and efficient. Made it easy for me.

KENT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyler D. 
Évaluation :
1

Horrible experience. Negative stars if it was an option

Bradley W. 
Évaluation :
4

So I originally went to the Dover location and set up a rental for Sunday around 1-2pm pick up time. When I arrived the rental was cancelled because the associate I spoke with put in for a 9:30am pickup time. I was very clear that I would not be able to pick up till 1-2pm. So after grabbing 4 friends who graciously donated there Sunday to helping me move I showed up to be told I didn't have a truck. I was beyond agitated and then was told I had to go to Rochester to get the truck. For the inconvenience I was discounted 14 $. Honestly just a terrible experience and I felt like they just didn't care that I had 4 other humans waiting. I felt embarrassed that this happened and would never in a million years think of using the Dover location again. And will be sure to make others aware of the poor service.

SEAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRISTRAM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy R. 
Évaluation :
5

Chris and crew have it working just fine. Don't change anything

WAYNE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH E N. 
Évaluation :
4

All of these Smartphone and email requirements to rent and return vehicles and equipment can be a little confusing to those of us who are a little bit older and didn't grow up in an on line universe. This used to be done on a more personal level. I feel that dealing customers in a more traditional manner should be an option for those who want this.

CURTIS L. 
Évaluation :
5

The whole rental experience was convenient, and made it easy to do a difficult job.

CINDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER P. 
Évaluation :
5

Can't believe I was charged 11,48 $ for gas when I went 2 miles. No one ever mentioned a fuel charge to me.

KAREN W. 
Évaluation :
5

friendly and knowledgeable staff

Maurice F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE R. 
Évaluation :
5

The U-HAUL store in Rochester, NH was a joy to use and manager Chris was superb. I have rented U-HAUL for years and this is the best experience of mind to date. Keep up the great service.

STEPHEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE J. 
Évaluation :
5

It was fast and easy to rent and return was super easy, Thank you

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUGUSTO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE SNOW C. 
Évaluation :
4

Seams like Chris and staff have this place working just fine.

WAYNE R. 
Évaluation :
5

Perfect service.

EDWARD S. 
Évaluation :
5

Offer a senior discount.

PHILIP B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID M R. 
Évaluation :
5

na

Michael D. 
Évaluation :
5

The gentleman at this location was super friendly and helpful.

SUSAN S. 
Évaluation :
3

Truck had a lot of cosmetic defects, and the instructions of how to gauge refilling the gas tank were not straight forward at all

Nellie B. 
Évaluation :
5

Excellent customer service!!

CHRISTINE M. 
Évaluation :
4

I had a hard time for 3 days getting thru on phone to location so I did reservation online my only complaint thank you

JAYSON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REX Y. 
Évaluation :
2

Picking up the truck was quick and easy and the attendant answered all of my questions while preparing the contract. What would have made this experience better and easier was if I could have 1. Called the location directly about any questions according to what i signed up for and the future issues I experienced, and 2. If they actually checked the odometer before signing me up for the vehicle, thus making me spend 4 hours on the phone trying to find out how not be charged an additional 2 000 $for my rental.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX K. 
Évaluation :
5

Not much, was all pretty easy!

CHRISTOPHER A. 
Évaluation :
3

Mid trip driving to CT I smelled an odor that I couldn't make out, it turned out to be an open container of cheese and 2 bottles of chocolate milk under the seat. Within the first hour of driving back to NH engine light came on indicating Tire Service was needed. Had difficulty reaching UHaul and had to enlist my sister's help to have someone contact me … this added an additional 30 minutes to my trip while I waited to see if the truck was drivable not to mdd egg nation it was stressful driving knowing there was an issue with the tire. No one seemed concerned for how that made me feel or for my time.

CATHERINE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin O. 
Évaluation :
5

Can't think of a thing...have rented before and will rent again as needed. Mr. Varney, Gen. Mgr, always personable and professional.

PAULA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra B. 
Évaluation :
5

Had to rent a truck last weekend as well both times were extremely easy staff is by far the best I've seen and I've traveled up and down the East Coast quite a bit & visited many U-Haul locations. This may be a smaller one but by far the best

JOSHUA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
3

The back the truck into the storage area and you can’t get into your storage unit in the evening that’s my only complaint so when we get things in and out of there we have to walk all the way around all the trucks to get into our unit

Jerry D.  |  Expérience générale 
Évaluation :
5

Chris was awesome. Always helpful and friendly. Clean facility. Parking for customers is not convenient. Customer entrance could be improved as there is a lot of "clutter" near and around the door. Overall satisfied with my experience. Move out effective 4/10 left me with an accurate balance of 0,00 $.

kristin b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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