Customer Reviews for U-Haul Moving & Storage of the White Mountains

2511 évaluations

3761 W White Mountain Blvd   Lakeside, AZ 85929

(928) 368-6464

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(928) 368-6464

3761 W White Mountain Blvd
Lakeside, AZ 85929

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY B. 
Évaluation :
5

I reserved a 15ft truck at location. Staff was so helpful and thoroughly explained cost per mile etc. when I picked up the truck there was no wait and it was waiting for me. Owner was there and super understanding of circumstance and willing to work with me. Fantastic experience, even though moving is the worst!

NANCY D. 
Évaluation :
5

When I arrived to my destination after heavy rain all my stuff was soaked. There were two holes at the top front of the trailer. It looked like they tried to put some caulk in them but they were open. Boxes were soaked. Had some water stains on a dresser. Very upset.

Nicole M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
2

Terrible customer service. I was the only customer returning a trailer I had only had for a few hours for InTown move. It took me 20 mins to get anyone to help me, even after going in to the store to find help, I was told to “be patient” they would get out to help me in a bit. There were 3 employees doing absolutely nothing!! It was actually another employee working In the install bay who came and helped me check out. I will not return to this location.

Chris P. 
Évaluation :
5

Very professional group.

mickie s.  |  Expérience générale 
Évaluation :
5

Great, friendly service from the staff.

DAN B. 
Évaluation :
5

This location has the most helpful and professional staff. They seem to love what they are doing. Excellent service à la clientèle.

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

The issue I had was with the billing. I was charged a second day and I feel that was unfair.

Adrian M. 
Évaluation :
5

A tire was nearly flat when we arrived at our destination to pick up vehicle. It was below 15psi so couldn't put air in it. Stopped at usual in Tucson who put air in it and waited to make sure it didn't leak out.

DAVID M. 
Évaluation :
5

GREAT SERVICE !!!!!

WAYNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah w.  |  Expérience générale 
Évaluation :
3

The trailer had a film of oil and grease on it, that i did not notice when i picked it up ,needless to say i got filthy when i had to secure a vehicle to it. I rushed to get it back the same day and there was nobody there at 6:55pm ,i tired to drop it off but the coupler was stuck so i had to come back the next day.

ANTHONY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LANA F. 
Évaluation :
4

Double check tire age/condition. Tire tread de-laminated (old/dried/cracked tire?) I was able to drive (slowly) to a near by U-Haul where I was told that they cannot change the wheel/tire and would need to contact roadside assistance. There were several trailers there with the same size wheel/tire and it is beyond me why U-Haul cannot simply change the wheel. I ended up waiting 4 hours for roadside assistance to show up after several delays.

TONY C. 
Évaluation :
5

Nothing excellent customer service !!

LARRY M. 
Évaluation :
5

Your reps were great. Just keep it going. Impressed!

MICHAEL G. 
Évaluation :
5

I continue to be confounded by the U-Haul app in reserving rental equipment. In each experience, store personnel have to override elements of the reservation to complete the transaction. As a repeat customer, I hope your web designers and not just the company lawyers and publicists refine and simplify the online reservation process.

RANDALL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A.  |  Premières impressions 
Évaluation :
5

Nothing at all, keep doing what you are doing, indeed.

STANLEY H. 
Évaluation :
5

This is the best location I've ever rented from.. Very helpful, courteous and knowledgeable

MICHAEL E. 
Évaluation :
5

The staff was wonderful, the storage area was clean. My storage was right for my items.

jody b.  |  Premières impressions 
Évaluation :
3

Put 3 seats in your 10ft trucks!

HEATHER S. 
Évaluation :
5

The guy I called wasn't helpful. Told me I wouldn't have time to get there before they wouldn't take a reservation. He said they closed at 7 but stopped at 6:30. I got there at 6:15 and was helped by a different gentleman who got me hooked up and gone in less than 10 minutes, with a response from the other guy oh your the one that called. Yeah dude and telling me you don't have the time when you are all sitting outside with zero customers is not good service. That's being lazy

BRANDON V. 
Évaluation :
5

Excellent service much appreciated

NATHAN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mitch s.  |  Premières impressions 
Évaluation :
5

Great experience!

STEVEN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARREN P. 
Évaluation :
5

They are very friendly, very professional. I enjoy using this location.

MARIE P. 
Évaluation :
5

Dont charge so much!!

ROGER C. 
Évaluation :
5

Very professional group and everything was completed promptly.

mickie s.  |  Premières impressions 
Évaluation :
2

The guys in the store was very rude to me. I was trying to clean out my missing sister until and all the men there where very mean. I am dealing with a lot and could have used someone to be nice that day. The 2 woman seen what was happening and they both tried to help me the best they could. If not for them there would be nothing good to say about this place.

justin h.  |  Premières impressions 
Évaluation :
5

Excellent service! Efficiently taken care of!👍😊 So nice to have convenient pick up and drop off!

Micheal Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

Loved your facility. Gravel is a bit thick and needs to be fully extended to the wall. It's hard to back a toy hauler in as it sets now. Otherwise it's great and we would rent from you all again. Great staff.

TRACI C.  |  Expérience générale 
Évaluation :
5

We were supposed to drop off in Overgaard but we were called the day before and told that the location was full and we had to drop in Lakeside, 40 miles away. I called back when we arrived and said, no- we have storage in Overgaard and they are not full so we want to drop there. She said, no- the location is closed because they evacuated for fire. So I said we arn' willing to drive their trailer 40 miles for them without compensation. And, I said stop lieing to us. So he finally agreed to compensate us 50 $like it was a favor ( these were dispatch peolle ) at locations they were nice but people in dispatch i N AZ were treating us like we owed them. We paid hundreds of dollars to do a 1 way and had to spend hours of our moving weekend and gas for our truck to take their trailer where they wanted it. Ridiculous. Very u professional.

DANIEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P.  |  Expérience générale 
Évaluation :
5

The general manager was fantastic & so was the rest of the staff. We've used this UHAUL location many times & will continue to do so. I highly recommend this uhaul without hesitation. Every employee here deserves a bonus

Gerald E. 
Évaluation :
5

Thank you for being so incredibly helpful at a stressful time when our original movers left us out in the cold!!!

KURT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah w.  |  Premières impressions 
Évaluation :
4

Great experience overall, quick and easy. I called a few days prior and they answered the phone quickly and were very helpful

Stephen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

Nice lady.

WENDA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MANUEL M. 
Évaluation :
5

The manager and staff were amazing and the process was quick and efficient. The facilities were spotless. I feel very confident that I can trust U-Haul of the White Mountains with my belongings. It definitely is the nicest storage facility I have ever seen. I would definitely recommend this to my family and friends.

Kathy F.  |  Premières impressions 
Évaluation :
5

Would have preferred a closer drop-odd location, as there are three potential spots between home and the location to which we were directed. Very good service, though!

JAMES N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
1

U-haul made me drive 100 miles one way to drop this trailer off BULLSHIT!!!

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENISE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYLVIA IMOGENE S. 
Évaluation :
2

See email sent two minutes ago.

dennis c.  |  Expérience générale 
Évaluation :
5

New employee checked me in and out. She was great. Online registration is easy, and makes things very fast at pickup.

lee W. 
Évaluation :
5

Nothing. The employees at Uhaul of the White Mountains were exemplary!

CARY EDWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK N. 
Évaluation :
5

People there are great and very friendly!!!

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley D.  |  Expérience générale 
Évaluation :
5

Great experience from checking in, hooking up trailer to return lane. Quick. Clean site. Very friendly.

JOHNNIE F. 
Évaluation :
5

Very professional. I always got a call back. Quick and efficient. Patty the facility manager is amazing! Will definitely recommend and if needed use U-Haul again

Steven F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

CSRs and the GM were knowledgeable, friendly, and very helpful.

CHRISTINA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT R. 
Évaluation :
3

Truck ordered and paid for not available when went to pick it up still waiting

GARLAND RAY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Just completed an interstate move using U-Box containers. I was unsure about it, but coming from a rather remote area, I had few alternatives. Now that it is done, I must say I'm quite pleased. The containers arrived almost two weeks faster than U-Haul promised and the cost was less than half of what the moving companies offered. I'd certainly recommend that anyone contemplating a long-distance move look into U-Box.

Ron B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
5

Great experience. I did the pre-registration process. The trailer pickup was 20 minutes and I was on my way.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDY S. 
Évaluation :
5

Salesperson was very helpful.

DAVID R. 
Évaluation :
5

The guys were great!

JAMES R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERENCE W. 
Évaluation :
5

I got pulled over the same day I rented the truck because of a burned out license plate light. I would strongly recommend that all of the equipment be checked before renting to your customers.

CHARLES B. 
Évaluation :
4

Truck had a strong smoke smell.

JOHNNIE F. 
Évaluation :
5

Kelly is an asset to the company

CHARLES C. 
Évaluation :
5

All employees helpful but Patty goes way out of her way to take care of person, she is tops!!

Dee F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
5

Patty was amazing, thank you for all the help!

Ashlyne G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gladys K. 
Évaluation :
5

Patti is the most accommodating and friendly person. She has been wonderful with my husband and myself. She goes above and beyond what we could have ever expected.

Timothy E.  |  Premières impressions 
Évaluation :
5

Rob and his team @ Pinetop-Lakeside facility are doing a fine job.. They had maintained my reservation and I was happy to get the RV spot I had asked for.

John H.  |  Premières impressions 
Évaluation :
5

Very helpful, accommodating and efficient!

ANDREA S. 
Évaluation :
5

Excellent service. Warm/Friendly staff

DAVID A. 
Évaluation :
5

Nice return bay with Kelly working on cleaning a returned truck. Quick return with emailed receipt. Well kept with lots of parking space.

Steven L. 
Évaluation :
5

Dropoff was a bit slow. It seemed that there was too few people on duty.

RICHARD ALLAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane S.  |  Expérience générale 
Évaluation :
5

The cab of the truck didn't smell very good. It smelled like sweat.

HEATHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis N. 
Évaluation :
5

Fast easy!

EDWARD G. 
Évaluation :
4

Easy to return after hours

MARYLOUISE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonia V. 
Évaluation :
5

Our drop off location was changed from what we chose. If a drop off location is not available when we choose we would appreciate not having that option offered to us.

William L. 
Évaluation :
5

All associates were friendly, courteous and answered all my questions. In addition, the store is immaculate and orderly as is th outside display of trucks and trailers. I will use them again.

BONNIE M. 
Évaluation :
4

RV storage paving material is too soft. Causes wheels to sink and make leveling almost impossible! Also can cause damage to rig as top can lean over to hit against posts.

dennis c.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GARLAND RAY G. 
Évaluation :
5

Merci

Kelly L.  |  Expérience générale 
Évaluation :
5

Convenient, inexpensive, helpful staff and clean facility. It doesn't get any better than that!

Julia E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALLIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA E. 
Évaluation :
5

White Mountain Uhaul is my favorite uhaul location. Staff are friendly, knowledgeable, and competent. I rent a storage unit here, too, and have regular interaction with staff. They always take care of my needs.

DEBBY E. 
Évaluation :
5

No improvement needed, everybody was great, fast and efficient. 😁

ANTHONY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heidi B.  |  Expérience générale 
Évaluation :
4

I would have given Excellent, gate issues over rental time lowered the score. Seems to be better now

Val R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAULETTE N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Card Trick Quilt Guild P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellyse J.  |  Premières impressions 
Évaluation :
5

Patty was wonderful!

JOHN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FARA A.  |  Expérience générale 
Évaluation :
5

Patti went out of her way to help me select a spot and reserve it until construction permitting was complete. Merci.

James K.  |  Premières impressions 
Évaluation :
5

Patty is awesome!

Nicole G.  |  Premières impressions 
Évaluation :
2

Less than two years raised my rent two times started at 119,95 $ raised to 124,95 $ and now up to 134,95 $ can not afford U-Haul and none of my family or friends can either. I am on a fixed income social security raised my check 1,3 % inflation up less than 2 % U-HAUL up approx. 15 % No Thanks!

Douglas S.  |  Expérience générale 
Évaluation :
2

I made the reservation over the phone, told the operator I wanted an enclosed space. When I went to my space I found that it was only covered, front, back, and both sides open. Went back to the office, waited 15 minutes before someone came out, and was told nothing else was available.

Edward C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS M.  |  Expérience générale 
Évaluation :
5

Need gutters above the loading and unloading area as water drips down on you while you are trying to load/unload. If it is cold, it is very icy and dangerous. The lot does not get plowed very well.

steve H.  |  Expérience générale 
Évaluation :
5

Rob was fantastic. UHaul should feel proud to have a employee like Rob!

Timothy K.  |  Expérience générale 
Évaluation :
5

Very good & helpful crew. They working hard, but will still stop what they're doing to assist customers & their needs.

EDWIN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela O.  |  Expérience générale 
Évaluation :
3

They texted me and mentioned a discount but when I called no mention. Was on hold a long time. Have stopped in before and no one there to wait on you. Very slow or nonexistent service.

Joe K.  |  Premières impressions 
Évaluation :
5

Rob, as always, is solid gold. Patty is a good communicator and helped facilitate the process seamlessly.

Mark B.  |  Premières impressions 
Évaluation :
5

My online reservation wasnt what i expected. (My fault.) I was surprised and very thankful the location was open when I got there on Sunday and the staff was extremely helpful getting it all straightened out. Wonderful on site experience.

Stacey M.  |  Online Move In 
Évaluation :
5

Great staff, very friendly & helpful. Trailer return & storage unit rental process was quick & easy.

Pamela M.  |  Premières impressions 
Évaluation :
3

When I came in to relinquish my keys I wish the front desk clerk would have made sure my account was completely taken care of so I wouldn't have been contacted about a delinquency payment.

Brianna W.  |  Expérience générale 
Évaluation :
3

UHaul storage has become VERY expensive. I moved my storage because I found a cheaper alternative. Also, I am displeased that I was charged a full month's fee for only 1 day. I was charged on 12/15/20 but was unable to empty my unit until 12/16/20

joe b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott l.  |  Expérience générale 
Évaluation :
4

It would have been nice to have had more employees at the front desk. Everytime I needed help I would have to wait 20 to 30 minutes to get help, very frustrating. Other times I would just leave.

barry b.  |  Expérience générale 
Évaluation :
2

They never answer the phone. So Icpuld not pay my bill on time. They do not take care of the customers in a timely manner. I will never use them again!!

patricia m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jean w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY W.  |  Premières impressions 
Évaluation :
5

Friendly and knowledgeable took care of me quickly and I was on my way.

Timothy C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William F.  |  Expérience générale 
Évaluation :
5

Great experience! Thank you. My only concern is that I cannot figure out how to contact anyone at the WT Mtns facility to let them know that I am done with the space!! Call me at 312-343-1117. Merci

respect h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne G.  |  Expérience générale 
Évaluation :
3

Parking spaces are very tight. We were not able to get our fifth wheel in an out unless there was an open space next-door due to not having enough room. Also why is there so much gravel out there? Needed four-wheel-drive four-wheel-drive. We appreciate all the help from the staff and having a space because it solved a problem for us, but we would not park there again due to the deep gravel and tight parking spaces. We would recommend U-Haul to a friend but only if they have a small camper and four-wheel-drive. We have other friends who are parked in there and they say the same thing.

nick h.  |  Expérience générale 
Évaluation :
5

Kelly was wonderful , Fast Fair Funny and Friendly she was!! love the fact I didn't have to come inside the office to close my account. I will be Back! Thanks for the great Service...

danny d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

walter j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis B.  |  Expérience générale 
Évaluation :
5

Je les recommande fortement. 

wanda g.  |  Premières impressions 
Évaluation :
4

THANK YOU 😊

Emily H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley b.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

stephen k.  |  Expérience générale 
Évaluation :
1

Nobody answers the phone. Phone rolls to the call center. Not enough staff. I had to drive four times to the store and wait in line to try and get my billing fixed. The billing never got fixed. Finally after being beyond frustrated I vacated the unit. Unfortunately it's a poorly managed place.

DAN AND KATHY p.  |  Expérience générale 
Évaluation :
5

I rented a storage unit just over a year. No complaints here! They have a clean and secure facility. Friendly, helpful staff was icing on the cake.

Victoria c.  |  Expérience générale 
Évaluation :
4

Great service and facility. Prices just increased too much.

PATRICIA N.  |  Expérience générale 
Évaluation :
5

I kept my Airstream trailer in the newly finished covered parking. I had some early complaints about the gravel and access, but management addressed them to my satisfaction. Rob is doing a fine job as the on-site manager.

John H.  |  Expérience générale 
Évaluation :
1

I had furniture and a mattress in a non-climate control storage room and my mattress got a huge stain and my furniture got significant water damage. I know the storage room wasn't climate controlled, but I didn't realize that my things wouldn't be sheltered from the elements. Staff is great and helpful and I usually used the indoor facility, but it was a real bummer picking up my stuff after months of paying for a storage room to find out that I'll just have to replace it anyways.

Dustin A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

walter j.  |  Premières impressions 
Évaluation :
5

Kelly really helped me out, sure do appreciate her going the extra mile!!

loren m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tobin P.  |  Expérience générale 
Évaluation :
4

Sorry to leave. We just could not afford the price jump from 45 $/month to 170 $/month.

JARED C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamera P.  |  Expérience générale 
Évaluation :
5

My items were stores there for 10 months. Not in boxes because I had to store them in a hurry. I was amazed to find no dust on the items after all that time. The staff was always friendly and helpful. Wonderful place. Highly recommend !!

Alicia H.  |  Expérience générale 
Évaluation :
3

As good as it was, the rate increases on a yearly basis became too much. I had a 5x10 climate control unit that started out affordable and the last increase to 64,95 $ was the final straw.

Wade B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carroll k.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

robert j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN J.  |  Expérience générale 
Évaluation :
5

The owner and staff have been wonderful. Always willing to help and answer any questions. I did experience a bit of water condensation and would suggest using covers over furniture and wood items.

Dawn F.  |  Expérience générale 
Évaluation :
5

Patti and Rob were excellent at helping me rent a truck and storage

Marlene R.  |  Premières impressions 
Évaluation :
5

Friendly, Fair, Professional and Accommodating ! You couldn't ask for more.

christina v.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randolph M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john k.  |  Expérience générale 
Évaluation :
5

I want to thank Robert at the Lakeside Az. facility for all his help as well as the rest of the staff for always being friendly. God bless all. Marilyn Giuffre.

MARILYN G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shannon w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C.  |  Premières impressions 
Évaluation :
1

Not fair to customers that have paid for three years . no refund of unused storage fees

Rick h.  |  Expérience générale 
Évaluation :
5

Always very clean, and well maintained. Easy to get in and out.

joel s.  |  Expérience générale 
Évaluation :
5

Rob is a great manager.

Mark B.  |  Expérience générale 
Évaluation :
5

Really great people... always there to help. My stuff was there for a long time and not one problem. Merci

kaitlynn m.  |  Expérience générale 
Évaluation :
3

The reason I am pulling out is because of the future tripling of price and the constructions lack of a professional project manager. After seeing how the site was not being coordinated properly by the contractor and hearing of future fees going from 55$ to 180$ that was enough for me. I must say that you have a gal working there named Patti who was the friendliest and most helpful ever. Very professional, caring and dependable. Whatever you are paying her it's not enough. A true problem solver who cares and keeps you apprised of circumstances. I must also say that the Uhaul,s corporate control of communication is terrible. Whenever I would call Lakeside I would end up talking to a person NOT in Lakeside. Who thought that was a good idea should be fired. I should be able to speak to Uhaul personnel in Lakeside, not Detroit or wherever especially when my RV is having to be moved because of construction. A little common sense by corporate would have been helpful.

Michael C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Premières impressions 
Évaluation :
2

The manager there tends to be confrontational and chooses to leave customers waiting for longer than 10 minutes. He talks down to his employees which can be over heard since while you are waiting they always seem to be trying to sort out some issue on their computers. Rather than work with you solely on what you need they ignore you from time to time dealing with other issues. I think the main problem with this location is strictly management, he needs to undergo sensitivity training as well as training to meet the needs of the customer.

Mike L.  |  Expérience générale 
Évaluation :
5

Very nice place.

Terrance R.  |  Expérience générale 
Évaluation :
4

Difficult to communicate with staff from a particular site because the phone number given is not local and they cannot connect you to the actual location staff. Otherwise top notch professionalism.

DAIN T.  |  Expérience générale 
Évaluation :
2

I was a customer for several years and would still be one but you jumped from 63 to 185 . Wow that's huge. I can buy a piece of property and completely fence it for less than that. Good luck.

Roger B.  |  Expérience générale 
Évaluation :
5

Excellent

Christina E.  |  Premières impressions 
Évaluation :
5

This is the second time I have had a tow hitch installed on my car. Rob did this one and it looks amazing! He also got me in immediately. Their team is awesome!

gayla c.  |  Expérience générale 
Évaluation :
5

covering the rv parking was a nice idea but 3x the rent was not you priced me right out of your place , i think you would of been bettet paving the lot!

richard a.  |  Expérience générale 
Évaluation :
4

Using a U-Haul storage was pleasant experience. I had no problems.

Jennifer V.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

faith s.  |  Expérience générale 
Évaluation :
5

Very friendly staff always willing to help you. Extremely clean units

ronold K.  |  Expérience générale 
Évaluation :
5

The store manager Rob and other employees (Wakeen, Paul and Patty) were professional and helpful.

Gowri A.  |  Premières impressions 
Évaluation :
5

Served our needs

Bryan E.  |  Expérience générale 
Évaluation :
4

The access gate seemed to be not working about 50 % of the time and the gate was wide open...that didn't make the RV area seem very secure. Otherwise okay

john w.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff. Helped us upgrade our storage unit after we selected one that was too small online. Thank you for your help.

Eryc E.  |  Premières impressions 
Évaluation :
5

I am very appreciative of Patty and the uhaul group, times were tough but you all were very respectful and professional. Happy holidays.

sherri n.  |  Expérience générale 
Évaluation :
3

I found a cheaper place

roger c.  |  Expérience générale 
Évaluation :
1

Had to come to az from Alaska after just a few months ago coming in verifying that my stuff was OK i payed a year and advance I was working at a remote job and got notified I had about 15 days to show

brad c.  |  Expérience générale 
Évaluation :
2

I visited the facility multiple times over the last couple of weeks. It appears that the gate is broken and therefore was open the entire time. This cannot be considered secured storage

Brandon D.  |  Expérience générale 
Évaluation :
1

Was sent email I would have to move trailer and went up to move it and did not have to move it now I was told the rate would double so I took it home 3 hours away bad communication about the move

Scott G.  |  Expérience générale 
Évaluation :
5

The only comment would be for RV storage - could use another load or two of cinders or gravel. When it rains some of the access and spaces are pretty muddy and tough to access. Otherwise - good.

Dale B.  |  Expérience générale 
Évaluation :
5

Rob is a great manager and is very courteous to his customers.

susan h.  |  Expérience générale 
Évaluation :
4

Great facility and staff... I had a leak in my unit which damaged some of my furniture and staff was very helpful in assisting me with processing a claim.

kerry r.  |  Expérience générale 
Évaluation :
4

Patti was great! She even managed to check in on me half way through moving 😁

MONIQUE D.  |  Premières impressions 
Évaluation :
5

Thank you Paul for all your help.what a great manager🙂In lakeside Az.great team as well.friendly and helpfull.

Sherry S.  |  Premières impressions 
Évaluation :
5

Looking forward to returning with our motorhome next spring!

mary a.  |  Expérience générale 
Évaluation :
1

The worst experience ever the only one that helped was a employee that was outside washing vans eryone else didn't help any of us Even after I asked the manager that was on the phone no acknowledg

Isabel C.  |  Premières impressions 
Évaluation :
5

Quick and easy no problems with services.

kirsten w.  |  Premières impressions 
Évaluation :
4

Staff is very courteous, friendly, and if i ever need to store any items i definitely go to u-haul. Merci

gloria f.  |  Expérience générale 
Évaluation :
5

Very helpful..explained everything. Units clean. Would definitely recommend

ronold K.  |  Premières impressions 
Évaluation :
5

Rob was extremely nice and helpful.

Dawn F.  |  Premières impressions 
Évaluation :
5

Storage units are nice and clean

GENEVIEVE J.  |  Expérience générale 
Évaluation :
5

every was great , great service thank you

richard a.  |  Premières impressions 
Évaluation :
5

Once Patti took over as storage manager, service improved greatly.

WILLIAM M.  |  Expérience générale 
Évaluation :
5

Hats off to Patty your field representative at the facility where we park. We have known Patty now for over 3 years and she always is looking ways to make our time with you an awesome experience!

Tim E.  |  Expérience générale 
Évaluation :
5

It was always clean, lit and secure

MICHAEL H.  |  Expérience générale 
Évaluation :
4

The large rocks in the gravel are difficult to maneuver around with dollies and when carrying large items. The gate was inoperable and left open several times.

Brian L.  |  Expérience générale 
Évaluation :
5

I had no problems.

Jennifer V.  |  Premières impressions 
Évaluation :
3

Staff was great. One clerk + 3 people in line = an hour waiting, need more help. Check-in cumbersome , too long. Do in advance on line? RV spaces ridiculously narrow. Sorry...

Jill D.  |  Expérience générale 
Évaluation :
4

Would have been 5 stars if not for the confusion during the reservation process. My wife stopped by to rent the space and was told by Paul that the space was ours. The next day everything changed

gary A.  |  Premières impressions 
Évaluation :
5

Very courteous, and friendly. Took just moments to register and then move into storage area. Clean, bright and beat of all, affordable.

richard g.  |  Premières impressions 
Évaluation :
5

My experience was great. I only wish this location had access earlier in the morning. I tried to get in early so I could load stuff for the Swap Meet and was not able to.

American P.  |  Expérience générale 
Évaluation :
5

Everyone was nice and helpful I would recommend this place to everyone

miguel g.  |  Expérience générale 
Évaluation :
5

Great facility. Very nice workers.

david c.  |  Expérience générale 
Évaluation :
4

amazing

Skyler M.  |  Expérience générale 
Évaluation :
5

Very easy to work with and very nice facility.

Nicholas J.  |  Expérience générale 
Évaluation :
4

At times there seemed to be a shortage of staff. Everyone there was working, but.there were several people waiting iline.

sandra s.  |  Expérience générale 
Évaluation :
4

I would use it again if I need to.

sandra k.  |  Expérience générale 
Évaluation :
5

OK

Frank H.  |  Expérience générale 
Évaluation :
3

none

sandra k.  |  Premières impressions 
Évaluation :
5

Questions answered in a prompt manner.

dennis k.  |  Premières impressions 
Évaluation :
5

Rob and the staff are excellent at delivering outstanding customer service. Great place to do business with.

Dan C.  |  Premières impressions 
Évaluation :
5

Rob did an excellent job of getting things handled

Wayne R.  |  Premières impressions 
Évaluation :
5

Very efficient and helpful

MICHAEL G.  |  Premières impressions 
Évaluation :
5

fast and friendly

Gary Z.  |  Premières impressions 
Évaluation :
5

The individual who assisted us was terrific.

Leonard K.  |  Premières impressions 
Évaluation :
5

Thank you to the staff, check-in and getting help with the RV was great!

dave S.  |  Premières impressions 
Évaluation :
4

Excellent service; very happy all round

Amanda J.  |  Premières impressions 
Évaluation :
5

Everyone working here were helpful and friendly staff. Thankful they help with what I need .

Myron B.  |  Premières impressions 
Évaluation :
5

The lady I felt with was friendly and fun to talk with.

Josie C.  |  Premières impressions 
Évaluation :
5

The two workers we had contact with were friendly and knowledgeable. We were very happy with our experience. The facility is great and easy to maneuver. I feel safe there and able to access my unit

Debra S.  |  Premières impressions 
Évaluation :
5

Quality customer service. Very personable representative. Made sure I had exactly what I needed before I made any kind of purchase. I am going to enjoy doing business with this particular site.

Steven W.  |  Premières impressions 
Évaluation :
5

Heath was patient, helpful and efficient. High quality customer service is appreciated.

apache behavioral h.  |  Premières impressions 
Évaluation :
4

Everything went pretty good. Had a couple of snafus but it all worked out. I love the storage unit. Thanks for taking us on for our move to your area!!

Russell T.  |  Premières impressions 
Évaluation :
5

Storage manager Patty goes out of her way to accommodate our needs . She is the one that makes this uhaul storage run so smoothly,

stephen b.  |  Réservation 
Évaluation :
5

very, very friendly. individual knew his job and completed it successfully.

Gregory S.  |  Réservation 
Évaluation :
5

Vary nice people and help me a lot

brad c.  |  Réservation 
Évaluation :
5

employees were great. facility is clean and in good condition.

Scott R.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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