Customer Reviews for U-Haul Moving & Storage of the White Mountains

2597 évaluations

3761 W White Mountain Blvd   Lakeside, AZ 85929

(928) 368-6464

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(928) 368-6464

3761 W White Mountain Blvd
Lakeside, AZ 85929

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Have more than 1/8th tank of gas when truck is picked up. I was on a time crunch and it was extremely inconvenient to have to drive to the gas station before even going to load up for my move. An easy solution is requiring people to drop off trucks with full tank of gas, very unprofessional in my opinion.

Landon H. 
Évaluation :
5

Prompt and friendly service. I always use this location even though there is one closer to me,

Ernest L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

The employees were extremely helpful. They had excellent customer service skills and went above and beyond to help make my experience easy and quick. I would like to thank them all again for everything!

SARAH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david M. 
Évaluation :
5

Your online reservation system sucks.

Tim K. 
Évaluation :
5

Excellent Customer Service.

Donald C. 
Évaluation :
5

Your staff were so helpful

PETER M. 
Évaluation :
5

Robert the manager was wonderful as always. Please tell him so.

LEONORE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

arizona e.  |  Expérience générale 
Évaluation :
5

I was involved in a nighmare scenaio where I had the trailer out in a rural location, and heavy rains turned the dirt roads to mud. Rather than get the trailer trapped miles off a paved road, I left it in front of the garage of the house, ready to tow, and I called Uhaul scheduling (the only group that seems to acutally answer thier phones (thank you)) and they said not to worry, they'd have a local Uhaul come pick it up. That would be 3D Storage in Vernon, AZ. Days later, I got a call from U-Haul Moving & Storage of the White Mountains, where I was supposed to drop. They said the trailer was still listed as not returned. I called 3D storage and the woman there was rude and abusive, saying she went to the property and the trailer was not there. I asked if she had gone to the house and looked in front of the garage, as I'd advised that was where the trailer was left. She yelled that it was just an open field, and there was no trailer there, and yes there was a house up on the hill but she wasn't going to go there, and left. She went all that way but wouldnt go to where the trailer was! She told me I would be charged for the replacement cost of the "abandoned" trailer. My wife and I had to drop our moving plans, and drive back to the location (410 miles) and sure enough, there sat the trailer. I returned it to U-Haul Moving & Storage of the White Mountains, where we were treated with great courtesy and respect. They did a great job for us. The woman manager at 3D storage was the most unpleasant person I've ever met working with Uhaul. I would never reccomend anyone use their services.

DANIEL H. 
Évaluation :
5

This location was helpful and friendly.

AARON K. 
Évaluation :
5

All good.

Michael R. 
Évaluation :
3

I RESERVED 26FT TRUCK THAT WAS NOT AVAILABLE [ LATE IN THE EVENING ] & GOT 20FT WITH NO DOLLY OR BLANKETS. GAS GAGE WAS NOT WORKING WELL, KEPT VACILLATING, UNTIL I FILLED IT UP..

CECILIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
5

Rob, Kelly, and the afternoon team were very helpful and kept our move on track. Used off and on the 7 years we lived in the area. Highly recommended over online process.

WADE M. 
Évaluation :
5

Trucks should be brought back with a minimum of 1/2 a tank of gas instead of 1/8. Other than that everything else is good.

DIANA R. 
Évaluation :
5

Was really amazed my stuff had been in storage for 2 and a half years. No mouse droppings or any damage to my belongings. Definitely would recommend these units.

NANCY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Great experience all around!

DAVID S. 
Évaluation :
5

Rien

DAVID E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micah D. 
Évaluation :
4

I would suggest filling in the ruts when someone pulls out of a space - just food for thought - after all the rain this summer it was tough to get out

melvin h.  |  Expérience générale 
Évaluation :
5

Free bottle water and energy drinks. Just some thoughts.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYLES E. 
Évaluation :
5

This is still the best uhaul location I've worked with. For local and long distance moves, the staff is friendly and helpful. They always have what I need in stock, clean, well maintained, and ready to go.

Kelley D. 
Évaluation :
5

To make the trailer reservation Robert Elston was extremely helpful. Upon picking up and returning the trailer, the staff also was extremely helpful. A very good experience. Why buy a trailer when you can rent it from U-haul so easily and in a very good condition.

VOLKER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE F. 
Évaluation :
5

Not a thing everything was great. Rob & his staff are fantastic. Have used this location numerous times & everytime was super great

GERALD E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH B. 
Évaluation :
5

Staff were helpful and friendly and got me disconnected and on my way quickly. No complaints.

GREGORY H. 
Évaluation :
5

This is by far the best uhaul I've ever used and I repeatedly come back. The staff is friendly, knowledgeable, and always goes the extra mile. Patty and Kellie are a few of the staff that have been extremely helpful.

Debby E. 
Évaluation :
5

Paul was absolutely awesome made my move so easy I am sad that I had to move out of the area and I won't be able to deal with this location anymore !!

DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY PHILLIP J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY E. 
Évaluation :
5

Rob and the employees are awesome.

CARRIE M. 
Évaluation :
5

The staff was friendly and knowledgeable!

THOMAS K.  |  Expérience générale 
Évaluation :
4

Have a bell outside or something for the drop off lane. It says wait here and after 10 min of waiting I started unhooking then trailer myself and finally someone came out.

RENEE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY E. 
Évaluation :
5

You guys are perfectly on point! Please don't change anything!!!

Jenalee L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
5

We've used this uhaul location multiple times and it is because the customer service representative, Paul, is very knowledgeable and always helps us with everything that we need.

shea f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
1

The brakes on this tow dolly locked up and remained locked up. The "how-to" release brakes video was for a different model of tow dolly. Even the road repair tech spent 45 minutes trying to figure it out. The local U-Haul store in Lakeside, Arizona HAD BETTER NOT charge me for this rental-HELL experience. We had to call road care during the night and you never showed up.. I had to drag the trailer and car off the road. The next day, I had the road care tech show up at my new house to try to free up the locked brakes..... I just spent 1 500 $driving my mother's belongings from SE Texas and then my own household across a couple towns in NE Ariz0na.

John M. 
Évaluation :
5

No improvements necessary! This was our 2nd truck rental. First one we had multiple delays due to family member following our UHaul truck, was unable to drive due to health issues. Had our truck 4 days longer than rental contract. U Haul staff & corporate was unbelievable! Amazing company filled with kindness, compassion and genuine care for their customers. Safety is always their first concern & the needs of their customers. Thank you U-Haul and to the manager in Show Low / Lakeside facility in Arizona. I cried when I was told you waived the extra days & time used on my rental truck!! Who does that? U-Haul does.

WILLIAM H. 
Évaluation :
5

The rate on the truck was 19,95 and I was charged 300 It was not acceptable you should change your marketing as it pisses people off!

LISA W. 
Évaluation :
5

Everyone was very helpful and polite.

CARL S. 
Évaluation :
5

Friendly, smart and efficient staff,

RICHARD G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arika D. 
Évaluation :
5

Do everything just the same way. Super friendly, courteous, and helpful employees. Equipment ready and waiting. Easy return. Thank you for a pleasant experience yet again!

ROSANNA L. 
Évaluation :
5

Nothing, everything went well!

LAVERNE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDALL EUGENE H. 
Évaluation :
5

Fast and efficient check-in

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim z.  |  Expérience générale 
Évaluation :
5

Great staff, very helpful and accommodating every time I visited the facility!

Pamela M.  |  Expérience générale 
Évaluation :
5

customer service very good. very helpful after flooding happen.

larry s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD H. 
Évaluation :
5

N.D.

John G. 
Évaluation :
5

Check the equipment more thoroughly. The 10ft uhaul I rented had a headlight that would only work on high beams and the windshield wipers needed replaced. Thankfully there was no rain on my almost 2000 mile trip.

JUDY G. 
Évaluation :
5

This was a fantastic experience. Thank you! I will recommend to all my friends.

MOLLY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patricia f.  |  Expérience générale 
Évaluation :
1

I noticed some dry rot on the tires of the car dolly I rented. The employee assured me the tires were good and would make the 1600 mile trip. One tire shredded on me about a 1000 miles in. I'm glad I was able to get off the road before it caused me to have an accident! The speedy response from the uhaul repair service was not so speedy as they claim. The service company was only a 15 minute drive from where I was broken down. Took over 2,5 hours for them to show up. Had to work very hard to get my room canceled I had booked for that night because I wasn't going to be able finish another 6,5 hours of my drive. Then had to book another room near where I broke down. The next morning I headed out for the rest of my drive, 6,5 hours left to drive. The second tire started acting up and bouncing, was worried it wasn't going to make it. Thank God I did!!! Traveling with my children across the country at least once a year, I'm sure I'm not the only one, is nerve racking enough. I'm so happy I didn't have a catastrophic accident from shawty equipment that I was told would make it! Uhaul, you guys need to step up your game! QUIT USING CRAP TIRES!!! I will not use you ever again and I will not recommend anyone!

JARED S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK MILOSH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY B. 
Évaluation :
5

I reserved a 15ft truck at location. Staff was so helpful and thoroughly explained cost per mile etc. when I picked up the truck there was no wait and it was waiting for me. Owner was there and super understanding of circumstance and willing to work with me. Fantastic experience, even though moving is the worst!

NANCY D. 
Évaluation :
5

When I arrived to my destination after heavy rain all my stuff was soaked. There were two holes at the top front of the trailer. It looked like they tried to put some caulk in them but they were open. Boxes were soaked. Had some water stains on a dresser. Very upset.

Nicole M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
2

Terrible customer service. I was the only customer returning a trailer I had only had for a few hours for InTown move. It took me 20 mins to get anyone to help me, even after going in to the store to find help, I was told to “be patient” they would get out to help me in a bit. There were 3 employees doing absolutely nothing!! It was actually another employee working In the install bay who came and helped me check out. I will not return to this location.

Chris P. 
Évaluation :
5

Very professional group.

mickie s.  |  Expérience générale 
Évaluation :
5

Great, friendly service from the staff.

DAN B. 
Évaluation :
5

This location has the most helpful and professional staff. They seem to love what they are doing. Excellent service à la clientèle.

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

The issue I had was with the billing. I was charged a second day and I feel that was unfair.

Adrian M. 
Évaluation :
5

A tire was nearly flat when we arrived at our destination to pick up vehicle. It was below 15psi so couldn't put air in it. Stopped at usual in Tucson who put air in it and waited to make sure it didn't leak out.

DAVID M. 
Évaluation :
5

GREAT SERVICE !!!!!

WAYNE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah w.  |  Expérience générale 
Évaluation :
3

The trailer had a film of oil and grease on it, that i did not notice when i picked it up ,needless to say i got filthy when i had to secure a vehicle to it. I rushed to get it back the same day and there was nobody there at 6:55pm ,i tired to drop it off but the coupler was stuck so i had to come back the next day.

ANTHONY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LANA F. 
Évaluation :
4

Double check tire age/condition. Tire tread de-laminated (old/dried/cracked tire?) I was able to drive (slowly) to a near by U-Haul where I was told that they cannot change the wheel/tire and would need to contact roadside assistance. There were several trailers there with the same size wheel/tire and it is beyond me why U-Haul cannot simply change the wheel. I ended up waiting 4 hours for roadside assistance to show up after several delays.

TONY C. 
Évaluation :
5

Nothing excellent customer service !!

LARRY M. 
Évaluation :
5

Your reps were great. Just keep it going. Impressed!

MICHAEL G. 
Évaluation :
5

I continue to be confounded by the U-Haul app in reserving rental equipment. In each experience, store personnel have to override elements of the reservation to complete the transaction. As a repeat customer, I hope your web designers and not just the company lawyers and publicists refine and simplify the online reservation process.

RANDALL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert A.  |  Premières impressions 
Évaluation :
5

Nothing at all, keep doing what you are doing, indeed.

STANLEY H. 
Évaluation :
5

This is the best location I've ever rented from.. Very helpful, courteous and knowledgeable

MICHAEL E. 
Évaluation :
5

The staff was wonderful, the storage area was clean. My storage was right for my items.

jody b.  |  Premières impressions 
Évaluation :
3

Put 3 seats in your 10ft trucks!

HEATHER S. 
Évaluation :
5

The guy I called wasn't helpful. Told me I wouldn't have time to get there before they wouldn't take a reservation. He said they closed at 7 but stopped at 6:30. I got there at 6:15 and was helped by a different gentleman who got me hooked up and gone in less than 10 minutes, with a response from the other guy oh your the one that called. Yeah dude and telling me you don't have the time when you are all sitting outside with zero customers is not good service. That's being lazy

BRANDON V. 
Évaluation :
5

Excellent service much appreciated

NATHAN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mitch s.  |  Premières impressions 
Évaluation :
5

Very professional group and everything was completed promptly.

mickie s.  |  Premières impressions 
Évaluation :
2

The guys in the store was very rude to me. I was trying to clean out my missing sister until and all the men there where very mean. I am dealing with a lot and could have used someone to be nice that day. The 2 woman seen what was happening and they both tried to help me the best they could. If not for them there would be nothing good to say about this place.

justin h.  |  Premières impressions 
Évaluation :
5

Loved your facility. Gravel is a bit thick and needs to be fully extended to the wall. It's hard to back a toy hauler in as it sets now. Otherwise it's great and we would rent from you all again. Great staff.

TRACI C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah w.  |  Premières impressions 
Évaluation :
5

The manager and staff were amazing and the process was quick and efficient. The facilities were spotless. I feel very confident that I can trust U-Haul of the White Mountains with my belongings. It definitely is the nicest storage facility I have ever seen. I would definitely recommend this to my family and friends.

Kathy F.  |  Premières impressions 
Évaluation :
2

See email sent two minutes ago.

dennis c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley D.  |  Expérience générale 
Évaluation :
5

Very professional. I always got a call back. Quick and efficient. Patty the facility manager is amazing! Will definitely recommend and if needed use U-Haul again

Steven F.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M.  |  Expérience générale 
Évaluation :
5

Just completed an interstate move using U-Box containers. I was unsure about it, but coming from a rather remote area, I had few alternatives. Now that it is done, I must say I'm quite pleased. The containers arrived almost two weeks faster than U-Haul promised and the cost was less than half of what the moving companies offered. I'd certainly recommend that anyone contemplating a long-distance move look into U-Box.

Ron B.  |  Expérience générale 
Évaluation :
5

All employees helpful but Patty goes way out of her way to take care of person, she is tops!!

Dee F.  |  Premières impressions 
Évaluation :
5

Patty was amazing, thank you for all the help!

Ashlyne G.  |  Expérience générale 
Évaluation :
5

Patti is the most accommodating and friendly person. She has been wonderful with my husband and myself. She goes above and beyond what we could have ever expected.

Timothy E.  |  Premières impressions 
Évaluation :
5

Rob and his team @ Pinetop-Lakeside facility are doing a fine job.. They had maintained my reservation and I was happy to get the RV spot I had asked for.

John H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn L.  |  Premières impressions 
Évaluation :
4

RV storage paving material is too soft. Causes wheels to sink and make leveling almost impossible! Also can cause damage to rig as top can lean over to hit against posts.

dennis c.  |  Premières impressions 
Évaluation :
5

Merci

Kelly L.  |  Expérience générale 
Évaluation :
5

Convenient, inexpensive, helpful staff and clean facility. It doesn't get any better than that!

Julia E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heidi B.  |  Expérience générale 
Évaluation :
4

I would have given Excellent, gate issues over rental time lowered the score. Seems to be better now

Val R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAULETTE N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred a.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Card Trick Quilt Guild P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellyse J.  |  Premières impressions 
Évaluation :
5

Patty was wonderful!

JOHN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FARA A.  |  Expérience générale 
Évaluation :
5

Patti went out of her way to help me select a spot and reserve it until construction permitting was complete. Merci.

James K.  |  Premières impressions 
Évaluation :
5

Patty is awesome!

Nicole G.  |  Premières impressions 
Évaluation :
2

Less than two years raised my rent two times started at 119,95 $ raised to 124,95 $ and now up to 134,95 $ can not afford U-Haul and none of my family or friends can either. I am on a fixed income social security raised my check 1,3 % inflation up less than 2 % U-HAUL up approx. 15 % No Thanks!

Douglas S.  |  Expérience générale 
Évaluation :
2

I made the reservation over the phone, told the operator I wanted an enclosed space. When I went to my space I found that it was only covered, front, back, and both sides open. Went back to the office, waited 15 minutes before someone came out, and was told nothing else was available.

Edward C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elizabeth s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS M.  |  Expérience générale 
Évaluation :
5

Need gutters above the loading and unloading area as water drips down on you while you are trying to load/unload. If it is cold, it is very icy and dangerous. The lot does not get plowed very well.

steve H.  |  Expérience générale 
Évaluation :
5

Rob was fantastic. UHaul should feel proud to have a employee like Rob!

Timothy K.  |  Expérience générale 
Évaluation :
5

Very good & helpful crew. They working hard, but will still stop what they're doing to assist customers & their needs.

EDWIN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela O.  |  Expérience générale 
Évaluation :
3

They texted me and mentioned a discount but when I called no mention. Was on hold a long time. Have stopped in before and no one there to wait on you. Very slow or nonexistent service.

Joe K.  |  Premières impressions 
Évaluation :
5

Rob, as always, is solid gold. Patty is a good communicator and helped facilitate the process seamlessly.

Mark B.  |  Premières impressions 
Évaluation :
5

My online reservation wasnt what i expected. (My fault.) I was surprised and very thankful the location was open when I got there on Sunday and the staff was extremely helpful getting it all straightened out. Wonderful on site experience.

Stacey M.  |  Online Move In 
Évaluation :
5

Great staff, very friendly & helpful. Trailer return & storage unit rental process was quick & easy.

Pamela M.  |  Premières impressions 
Évaluation :
3

When I came in to relinquish my keys I wish the front desk clerk would have made sure my account was completely taken care of so I wouldn't have been contacted about a delinquency payment.

Brianna W.  |  Expérience générale 
Évaluation :
3

UHaul storage has become VERY expensive. I moved my storage because I found a cheaper alternative. Also, I am displeased that I was charged a full month's fee for only 1 day. I was charged on 12/15/20 but was unable to empty my unit until 12/16/20

joe b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott l.  |  Expérience générale 
Évaluation :
4

It would have been nice to have had more employees at the front desk. Everytime I needed help I would have to wait 20 to 30 minutes to get help, very frustrating. Other times I would just leave.

barry b.  |  Expérience générale 
Évaluation :
2

They never answer the phone. So Icpuld not pay my bill on time. They do not take care of the customers in a timely manner. I will never use them again!!

patricia m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jean w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY W.  |  Premières impressions 
Évaluation :
5

Friendly and knowledgeable took care of me quickly and I was on my way.

Timothy C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William F.  |  Expérience générale 
Évaluation :
5

Great experience! Thank you. My only concern is that I cannot figure out how to contact anyone at the WT Mtns facility to let them know that I am done with the space!! Call me at 312-343-1117. Merci

respect h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne G.  |  Expérience générale 
Évaluation :
3

Parking spaces are very tight. We were not able to get our fifth wheel in an out unless there was an open space next-door due to not having enough room. Also why is there so much gravel out there? Needed four-wheel-drive four-wheel-drive. We appreciate all the help from the staff and having a space because it solved a problem for us, but we would not park there again due to the deep gravel and tight parking spaces. We would recommend U-Haul to a friend but only if they have a small camper and four-wheel-drive. We have other friends who are parked in there and they say the same thing.

nick h.  |  Expérience générale 
Évaluation :
5

Kelly was wonderful , Fast Fair Funny and Friendly she was!! love the fact I didn't have to come inside the office to close my account. I will be Back! Thanks for the great Service...

danny d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

walter j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis B.  |  Expérience générale 
Évaluation :
5

Je les recommande fortement. 

wanda g.  |  Premières impressions 
Évaluation :
4

THANK YOU 😊

Emily H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley b.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

stephen k.  |  Expérience générale 
Évaluation :
1

Nobody answers the phone. Phone rolls to the call center. Not enough staff. I had to drive four times to the store and wait in line to try and get my billing fixed. The billing never got fixed. Finally after being beyond frustrated I vacated the unit. Unfortunately it's a poorly managed place.

DAN AND KATHY p.  |  Expérience générale 
Évaluation :
5

I rented a storage unit just over a year. No complaints here! They have a clean and secure facility. Friendly, helpful staff was icing on the cake.

Victoria c.  |  Expérience générale 
Évaluation :
4

Great service and facility. Prices just increased too much.

PATRICIA N.  |  Expérience générale 
Évaluation :
5

I kept my Airstream trailer in the newly finished covered parking. I had some early complaints about the gravel and access, but management addressed them to my satisfaction. Rob is doing a fine job as the on-site manager.

John H.  |  Expérience générale 
Évaluation :
1

I had furniture and a mattress in a non-climate control storage room and my mattress got a huge stain and my furniture got significant water damage. I know the storage room wasn't climate controlled, but I didn't realize that my things wouldn't be sheltered from the elements. Staff is great and helpful and I usually used the indoor facility, but it was a real bummer picking up my stuff after months of paying for a storage room to find out that I'll just have to replace it anyways.

Dustin A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

walter j.  |  Premières impressions 
Évaluation :
5

Kelly really helped me out, sure do appreciate her going the extra mile!!

loren m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carroll k.  |  Premières impressions 
Évaluation :
5

Patti and Rob were excellent at helping me rent a truck and storage

Marlene R.  |  Premières impressions 
Évaluation :
5

Friendly, Fair, Professional and Accommodating ! You couldn't ask for more.

christina v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff. Helped us upgrade our storage unit after we selected one that was too small online. Thank you for your help.

Eryc E.  |  Premières impressions 
Évaluation :
4

Patti was great! She even managed to check in on me half way through moving 😁

MONIQUE D.  |  Premières impressions 
Évaluation :
5

Thank you Paul for all your help.what a great manager🙂In lakeside Az.great team as well.friendly and helpfull.

Sherry S.  |  Premières impressions 
Évaluation :
5

Questions answered in a prompt manner.

dennis k.  |  Premières impressions 
Évaluation :
5

Very efficient and helpful

MICHAEL G.  |  Premières impressions 
Évaluation :
4

Excellent service; very happy all round

Amanda J.  |  Premières impressions 
Évaluation :
5

Everyone working here were helpful and friendly staff. Thankful they help with what I need .

Myron B.  |  Premières impressions 
Évaluation :
5

The two workers we had contact with were friendly and knowledgeable. We were very happy with our experience. The facility is great and easy to maneuver. I feel safe there and able to access my unit

Debra S.  |  Premières impressions 
Évaluation :
5

Quality customer service. Very personable representative. Made sure I had exactly what I needed before I made any kind of purchase. I am going to enjoy doing business with this particular site.

Steven W.  |  Premières impressions 
Évaluation :
5

Heath was patient, helpful and efficient. High quality customer service is appreciated.

apache behavioral h.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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