Le client n'a pas laissé de commentaire.
ELIZABETH SCustomer Reviews for U-Haul Moving & Storage of Thornton
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
El guy que estaba atendiendo era un poco apático se veía molesto y enojado
ANGEL O | Premières impressionsEveryone involved did an amazing job and all of my items arrived safely. The customer service reps were kind and the delivery driver who helped me in Beaumont (Trace) gave excellent service. I would recommend U-Box to others and would schedule delivery for myself again if needed. The only negative part of the experience was having to sit and wait for the U-haul system/website to load while in-store and over the phone. All employees involved did wonderfully, but I recommend that U-Haul update or change their system because employees and customers have to sit and wait until it goes through to get anything done and that is frustrating for everyone. Merci.
Tina SService was excellent, and timely. Personnel very knowledgeable,
ERNIE AA bit rude person behind the counter, and also I was asking the SAME info I entered before online (to save time) again at the counter, which defeat the purpose of entering everything online prior to the visit.
Frank SThey were so very helpful and accommodating. Very friendly people who work there.
MICHAEL AExcellent app. Very convenient self checkout process.
GIRIDHAR MI can say that I was somewhat impressed with the products-available, over-all layout and the interaction that I had with the counter-person inside, BUT, I am an older guy, not a young "techie". I am disappointingly amazed at how many places (employers, companies, businesses) these days make their employees, visitors or CUSTOMERS jump through MANDATORY electronic interface "hoops" prior to anything being started or accomplished. Very FEW places have alternative "work-arounds". These requirements are very inconvenient for us and self-serving to them. Technology and new inventions/processes are supposed to make life easier and convenient not frustrating and time-consuming major inconveniences. Not having been to U-haul in quite a while, I tied to "go with the flow" and comply with their requirements. Don't know what I would've done without a smart phone. Can a vehicle be rented without one these days?? I tried to comply with their "take-and-upload-to-us" photo requirement unsuccessfully for 45 minutes. Their program repeatedly "timed-out" before I could complete the process and I would have to start over again. Time IS money (and frustration) when renting. They have turned what used to be a fairly-brief process into a nightmare. You can bet your ass that as soon as I find a quicker/easier alternative that I will be taking my business there instead.
BRIAN CI think this location has the best customer service.
AHMAD KThe rental charged 2 days. Supposed to be one day
Amiya MContainer delivery at my new address did not go well due to driver not calling before placing the container, I reserved a different spot. Otherwise everything else was excellent! I will go with U-Haul next time as well.
Prakash SI know jose is young but he needs to show a bit more sence of urgency. Took me an hour to rent a truck because he gave me the wrong keys. Than asked me if I'd tried the other vehicles in the lot. Come on man... Then to return the vehicle was another hassle. Unclear instructions. Come on Jose! I believe in you! Pull up your pants, buy a belt. I'm rooting for you brother!
SIONE SThe experience was exceptional. Everyone was quite helpful and accommodating.
JANET RThe staff members were courteous and knowledgeable on the operation of the equipment I rented.
MICHAEL WPicking up and returning vehicle were both handled efficiently. Prices were fair. Location was convenient. I'll use this location again when the need arises.
RONALD SNice new truck and friendly, efficient employees. Merci.
Lydia NThe vehicle battery died and had to call roadside assist. It took long to get respond and could not finish all my tasks because of the delay caused by dead battery/truck. Need better care and maintenance of vehicle and batteries before handing truck to customer.
BHARGAV JHave a more visable key drop box. The instructional video shows a big bright orange Dropbox. I spent 10 mins looking for it when i realized there wasnt one i felt uncomfortable dropping it into a slot in the wall. But other than that perfect I will definitely be a returning customer.
Marcelina GIt was good.
ZYRAMAINECORPUZ PFrom checking in to checking out was fast easy and painless. I've rented twice in a month from this location and its been the best.
Manuel GKeep hiring friendly helpful people and reward them with good raises to retain them!
BRIAN MOver charged me. I paid 170 for a 39 $ truck for 2 days.
MUNZER MIn person reservation was excellent, online experience was terrible. I picked my desired place to pick up my trailer and then I find out they don't do trailers only after seeing them in person. Then I find out the pick up location selected by U-Haul online is twenty miles away when the location on Thornton was about 8 miles away.
JOHN HJose made the rental pick up an easy process and upon returning Jeremiah and Andrew made it a very quick and painless check in! Great staff at this location
FERNANDO OI rented a unit at this facility for many years. Life showed up and I had a few late pays but this U-Haul location was ALWAYS willing to work with me and continuously showed me excellent customer service on every call. I HIGHLY recommend the U-Haul Moving & Storage on Thornton Ave in Fremont.
MARGARET S | Expérience généraleThe customer service gentlemen were fast friendly and helpful. I had trouble with after hours return. They assisted me the next with no worries. Definitely one of the best locations Thankyou!
CAMEO WEverything went smooth. Kinda pricey for the mileage and duration of the rental. The only staff that helped me was during the return and they were friendly and helpful.
Ron Noperational perfection
Vibhu AThe U-Haul Representatives were excellent in customer service and providing me all information in regards to procedures for renting the moving truck.
ROGELIO SOne of the employees on the outside was very helpful when I picked up and when I returned my van. Even when I had a problem he resolved it and I left very happy. Thanks for being a great location
RYANNJAY HUn servicio muy bueno
ALEXANDER CAll of the employees at Uhaul have been very nice over the years. Unfortunately I had to leave Uhaul because of the constant price increases that became unaffordable.
JANIE L | Expérience généraleExcelente servicio
alexander c | Expérience généraleMore parking space for customers cars
LAKSHMIKANT PProfessional, knowledgeable staff, especially Fernando, extremely helpful. I continue to use them for all my hauling needs.
JEFFREY HMy return of vehicle went very well, the U-haul individual was excellent and he was very chill. I would rent again from this location, I have rented with U-Haul over the last four years over 24 to 30 times, looking into buying used U-haul Silverado later this spring, I love this Chevy, just waiting to pay taxes; I love this truck. Rudy Ayala
RUDY AExcellent customer service...very efficient!
DALE BExcellent staff and equipment. Great job, no notes.
DAVINA DPleasant atmosphere
DAREN SFernando was really helpful during the check out process. Appreciate the customer service and effort!
TOM SKeep prices low
MICHAEL Chad a great experience. GM Evan was amazing and extremely helpful
CHARLES Pevan is best
Yunshan J | Expérience généraleEvan is best
LIN XPerfect
AHMADRESHAD MThe gas report is always mistake.
JOSEPHINE JQuick and easy process. Also great customer service to both employees one in the shop and the other who was covering outside . Fernando even called to check up and be sure I was given correct equipment. Overall everything went well and was able to load , transport and unload my mom's vehicle. You have a satisfied customer !!
Michael TI can't think of anything, the staff were really helpful. I would rent equipment from this location again.
EMMANUEL CMy visit yesterday was a very long wait time. The clerk at the counter was very knowledge and very professional. But he was the only one. There should be at least two. Please improve or most of your customers will visit other locations.
PHU HWindows always foggy on inside of truck. Should clean more often.
DAVE Anone everything is ok
Miguel FWhen I went to return my vehicle on 12/12/24 my phone was dead and lucky for me Jeremiah had come out of the store around 7:20 after closing and was very helpful. I was begging to think I would have to return the next day but luckily for me he took care of the return.
GERARDO NThe first location I went to was the Santa Clara store where they tried to give me a truck that had a bad lift gate & wreaked of marijuana, I refused it and asked for another one, since they had several on the lot, was told that I would have to go to the Thornton Avenue store to get one, not happy at this point, after I got to the other store I was treated with professional service and would recommend the Fremont location.
MARK LYour always there when I have a need thank you and also very kind to me thank you happy thanksgiving
eloisa m | Premières impressionsThe U-Haul facility for me is too far out. I like the hours you guys have and that everything as far as a truck and storage is right there. U-Haul needs to communicate better and make sure you have documented the information regarding the storage unit move out instead of contacting the customer about an payment for their monthly storage. It's embarrassing. Thanks
Wilma W | Expérience généraleFree on the 1st month rental is super wonderful. I love your company.
Julie M | Premières impressionsU-Haul service is very convenience for public. they suddenly need a space for the stuff and have nowhere to store it . It's very comfortable to reserve it online. There is always a spot available to get it.. Thank you for your service
Lala B | Expérience généraleNC
AHMAD R | Expérience généraleEveryone there was very kind and helpful, especially Evan Souza. Much appreciated.
ELEANOR S | Expérience généraleSafe storage facility. Clean facilities, helpful staff, no theft or moisture issues during my stay. Only issue was that when putting my stuff into storage originally, a sketchy guy on a bicycle tailgated into the storage area when the gate was open. I kept an eye on him and didn't have any issues, but I did not trust him. At that time, the gate would remain open for a while after someone used it. When I visited more recently, the gate closed immediately after opening, so the problem seems to be fixed. I wouldn't hesitate to use this facility again, but recommend the Uhaul team making sure the gate always closes promptly after it opens.
Conner C | Expérience généraleI've been a long time costumer and have no complaints! Whenever I've needed a storage U-Haul has been my go to choice.
Estelle B | Expérience généraleI appreciated the professionalism of the employees as we did experience some technical issues when setting up the rental. The manager was extra helpful. My reason for not necessarily recommending the facilities is that when picking up my items we came across a few roaches.
Carolina B | Expérience généraleThe front clerk was very friendly and very helpful.
Michael V | Premières impressionsI recently went to clear my storage unit and when I packed my bedding items such a my mattress it was wrapped in a plastic bagging. I noticed small bugs in the plastic and I told a worker and his response was if I was sure I didn't bring the bugs. The mattress is BRAND NEW. I have paid a lot of money through the years to keep my items safe and clean. This was not an experience I was looking to have.
Brandy D | Expérience généraleThornton location will be better if there’s elevator access to 2nd floor
Emi O | Expérience généraleGreat location for storage unit.
crystal V | Expérience généraleI will rent again when I need storage, thank you.the staff was very helpful, thanks again, Frank.
Frank Y | Expérience généraleGood work staff
Ralph D | Premières impressionsGreat!
Ana F | Expérience généralegreat service and cleanly kept storage units/areas. manager Evan is great!
Fernando O | Expérience généraleCheck in for first time, at approximately 9:00 pm March 26 2024, checked out approximately March 26 2024. Kenneth Cox
Kenneth C | Déménagement en ligneThank you, the wonderful service, through the years at your Thornton Ave. location in Fremont, Ca. Special appreciation to Manager, Evan. (Storage). Sincerely, Matt & Sandra Foley
MATTHEW F | Expérience généraleOnly the phone set up ,it's hard to speak to someone at the storage location, it seems you always get a representative from the call center,
Melody D | Expérience généraleFernando went with me to the unit and explained everything to me. He was very courteous and nice
Kristina Z | Déménagement en ligneUHaul has the prices on moving and storage supplies. A mattress cover set at my local store is 15.95. At the Home Depot it is 10,95 for just one mattress bag, not for the set. I just went through a major move and my local store was immeasurably helpful. Even offered a dumpster use for a nominal fee. I will never move again without UHaul.
Patrick H | Premières impressionsThe reason for average: We need elevator for first floor storage unit. It is missing.
Kiran T | Expérience généraleThe timing was good I got through it enough time to get an available small storage and it worked out perfect thank you
michael v | Premières impressionsOnly complaint- was not able to contact the on-site staff, no matter when or how many times I called.
Kimberly D | Expérience généraleThe person that assisting me is friendly and kind
Imee P | Premières impressionsThere was one time on a Sunday I needed to get some things out and it not opening until whenever it opened was an issue but since I only ran into that issue once so can’t complain too much
Amanda G | Expérience généraleThey saved our moving day by being open and having the perfect storage. Smooth online process. Two thumbs up
Ana F | Premières impressionsIt’s excellent the the people who ever work in this facility?
Akram M | Premières impressionsHad an exterior unit and unfortunately, I was unable to get my sofa into the unit due to the size of the door. Be that as it may, another issue I encountered was large pools of rain water right outside the doors of all the units on my side. Noticed a rain gutter about 15' from my door and the rain water just collected on my side causing me to have to hop over the water or step right into it soaking my shoes. Imagine having to do that with hand full with oversized objects such as flat panel televisions.
Raymond R | Expérience généraleI would have appreciated having a light available in my unit. I really appreciated having a remote to open the gate! Staff & management were always friendly & provided excellent service & support. Merci
Laurel S | Expérience généraleAn elevator would be nice. I had a unit upstairs and it was hard to carry all my stuff to my unit. Then I have to upgrade to a bigger space which means, I have to move it downstairs. So yes…elevator would be nice. But very friendly staff. So, thanks you all!!!
Shiela V | Expérience généraleVery helpful staff. Storage and moving rentals at one place is a plus.
Prithviraj S | Expérience généraleIn a stressful situation, uhaul was a helpful hand. With friendly people to make it smooth and easy.
Mario G | Expérience généraleOnly wished that they had elevator where I was but hey at the low prices can't complain very helpful thanks for keeping my stuff safe for years
Mary B | Expérience généraleAll Assocites were courteous, helpful and professional. Signed Ralph P Davis.
ralph d | Expérience généraleAppreciate the staff and my cashier was very helpful and friendly.
RICHARD B | Premières impressionsGreat employees you have thanks for all your help
Ginoricci V | Premières impressionsThank you ill apriciate
elinio l | Expérience généraleEvan manager is very nice, pleasing and professional. He helped me though he was busy running around multi-tasking. Staff members are also very helpful and quick to serve and answer phone calls. Fortunate to have them at our local UHaul.
Mukesh A | Premières impressionsAll your staff we encountered were helpful and friendly
JAMES W | Expérience généraleVery nice and helpful. Customer service person that help me was.great.
Traci G | Premières impressionsRecomendado 100/1000
Maria R | Expérience généraleI think you should rethink about the storage units on the second floor. No elevate?
ANTHONY P | Expérience généraleThe staff was Very professional and helpful!! The manager Evan is AWESOME!!
Melva Y | Premières impressionsLove this unit as they were open for 24 7 access however some staff weren't aware of this and were rude. But I would definitely rent here again if the location was convenient
Amberlynn M | Expérience généraleRented out a unit I had reserved to someone else, gave me a smaller unit, struggled to find it when trying to show me where to go.
Joseph H | Premières impressionseasy to sign up on line and good customer service at the check in desk!
Colleen d | Premières impressionsWell Deserved Accolades to Uhaul....I have been working with you for years...this was my first time using your storage service...what a pleasant experience....Thank You...
EMILY S | Expérience généraleThe storage access hours does not reflect the correct timing. I saw the access hours and had a truck loaded with my stuff ready to unload and the building gate is locked. The office hours are done so couldn't contact them and the customer service wasn't helpful on call. Had to end up paying a lot more for the movers to come back and unload, very unpleasant experience.
Forum K | Premières impressionsBien
JOSHUA C | Premières impressionsThe employees who work at this location are well informed and very friendly and easy to work with - would definitely recommend.
Roberta P | Expérience généraleVery nice crew at their place, however a lack of having a lift to the 2nd floor and very narrow isles made it very difficult to move my items
Johannes H | Premières impressionsYou sent the survey before confirming close out of the unit. I assume you found all was in order.
Michael F | Expérience généraleThe upstairs indoor units could have wider doorways. We had a lot of trouble getting a sectional couch which breaks down into 5 or 6 individual large reclining chairs into it because of the size
MARGARET S | Premières impressionsAccess to unit is very difficult when moving without elevator
THOMAS T | Premières impressionsMoving is very stressful; it is frustrating that there isnt someone at the return area because they are busy elsewhere. You set it up giving the impression its like returning a rental car - but its doesnt work as well.
Michael F | Premières impressionsWould have liked somethhing that could move stuff up stairs, but the process was smooth
Christopher T | Déménagement en ligneEs excelente el lugar y el servicio personal 👌👍🏼
Sara D | Expérience généraleVery convenient options to access the storage unit. Getting in out of the location was a breeze.
Samar R | Expérience généraleIt’s better to have elevator or tools to help carry heavy objects upstairs if the storage unit on 2 nd floor
Emi O | Déménagement en ligneBeen with this location for a few years. Never a problem. Easy access and conveniently located off 880. Friendly staff. Rented trucks here too. Definitely would store my belongings here again!
monica m | Expérience généraleThere was always respect & professionalism between staff & I and staff to staff. Thank you guys for your help.
val d | Expérience généraleThe Thornton Avenue store and storage has been excellent - honestly the staff is friendly and knowledgeable and the storage area is clean and appears safe.
Roberta P | Premières impressionsFuimos muy bien atendidos. Gracias
Julio R | Premières impressionsJust below customer service margins.
Robert P | Expérience généraleOverall your fees are too high. No bang for the buck. Many other storage facilities are as good and less expensive. I spent over $2000 for a year. Sadly, next time I may shop around for a better deal
Steven B | Expérience généraleI am pleased with the service. However, when I brought an unsafe and damaging incident being performed by another tenant to the attention of one desk clerk, it was ignored.
Claud E | Premières impressionsNot enough access hours for indoor storage
Mayra G | Premières impressionsGreat professional service
Chad W | Premières impressionsWell informed and willing to show the units at all times for visual inspections great prices and great customer service.
juan l | Premières impressionsBuilding wasn't always unlocked near the beginning of access hours. Automatic lights go off too quickly i.e. when doing work in the storage unit. This requires waving out in the hall to turn it back on but it's still a bit of a challenge because it can get down to near total darkness. If there were a dial timer to keep the lights on this would be a lot easier.
Demitri M | Expérience généraleAppreciated the cleanliness and help from all staff members.
NADINE V | Expérience généraleDiego was very pleasant and helpful!
Lian R | Premières impressionsExcellent. But I never received a confirmation that I moved. I was paid up to 6-18-2020 & moved out on 6-1-2020. I should have received a refund but didn't
Laurie G | Expérience généralepersonnel amical
Jackie B | Premières impressionsHad the same staff person checking in for a unit and checking out. He was slow moving and glum. Other staff didn't seem any better, as I was observing while waiting. The storeroom area smelled strongly of pesticides and ?marijuana. People looking for day jobs were wandering in the back area as they could walk in the security gate when open. 30 days was free, but no desire to renew!
Georgene M | Expérience généraleFantastic staff! Went the extra mile for me! Cannot recommend enough! Thank you!!!
Paul V | Premières impressionsManagement is professional and reasonable to deal with. Nous les recommanderions à des amis.
RICK C | Expérience généraleThis Uhaul is the most well organized & has the most knowledgeable staff in all the Uhauls I have used. They made it easy for my move and storage, definitely recommend for your moving or storage needs
Donovan C | Expérience généraleAll of the employees were very polite and helpful. Overall my experience with U-haul was great I would definitely use your services again and refer my friends to use your services as well. Thanks
Linda M | Expérience généraleService was good.
DEBORAH C | Expérience généraleCustomer Service was excellent throughout the rental process! All my questions were answered and I look forward to doing more business in the future. I was not aware of U-Haul's storage and signed up.
Roy O | Premières impressionsoverall a very good experience
Janet H | Expérience généraleVery friendly and helpful staff
HANNAH H | Expérience généralePlease give your staff a break sometimes. They work tirelessly dealing with not so kind customers. They were very courteous and helpful.
YASUKO S | Expérience généraleThe phone call I made to make my reservation failed to inform me that I would only have 2 hours to do the entire move and my storage unit was on the 2nd floor with no stairs. I am so angry with y'all
Arden W | Premières impressionsIt’s great location and have good employees 👍
Griselda C | Expérience généraleOutstanding customer service and quick delivery of rental.
linda s | Premières impressionsservice was excellent.
Malkiat S | Premières impressionsThe process was smooth and efficient
Elyssa J | Premières impressionsGreat service, thank you all.
catherine m | Expérience généraleKind, friendly and helpful staff. Checkout of storage unit and checkin of trailer was straightforward
Megan J | Premières impressionsThank you for the 30 days of storage while I was getting settled.
Kathryn P | Expérience généraleGreat customer service and helpful
Griselda C | Premières impressionsAbsolutely excellent, even provided assistance when moving. Really appreciate this facility!
Daniel C | Premières impressionsnice friendly staff, excellent service!
Isidore J | Premières impressionsThe first truck was not safe to drive. I returned to the U-Haul Newark (or Fremont) for another, reliable truck. The staff had another truck in 5-minutes and I was back on my work. Merci.
KENT C | Premières impressionsEveryone was very helpfull and professional especially Aaron she always had a smile on her face. Very pleased with all aspects of u- haul so far. My pods are being delivered to Washington on May 14
Rebecca C | Expérience généraleThis Thornton Ave, Fremont location, is by far, THE BEST RENTAL with STORAGE FACILITY I've ever used. Staff is courteous, able & very knowledgeable Facility is clean and secure. Mngmnt is top notch!
Rachelle H | Expérience généraleNone.
Berlalie C | Expérience généraleUhaul rep Diego Smith was wonderful & went the extra miles to assist with our storage needs. He was knowledgeable & polite in performing his job. Outstanding employee!
Phillip V | Premières impressionsAfter 22years at U-Haul I had to let my junk go.Thanks U-Haul it's been fun.
BRIAN K | Expérience généraleMerci
James S | Expérience généraleThank you so much for your service
candy l | Expérience généraleThe lights in the hallways would turn off automatically leaving me in my storage unit in the dark many times when I was organizing. I had boxes fall on me because of this.. not safe no lights in unit
MONICA Q | Expérience généraleGreat staff!
Helena C | Premières impressionsClean, fast, kind service, good access.
Brian W | Premières impressionsS.O.
Carol S | Expérience généraleExcellent,early coming,professional moving.
guiping z | Expérience généraleGreat customer service. Thank you for your help.
daisy b | RéservationEmployee Fernando Ornelas was great. The other times i visited, it felt like i was at an army boot camp. Loosen up customer service staff!
Thomas k | Expérience généraleEveryone was Great
Michael R | Expérience généralevery good experience thanks
hesham d | Expérience généraleGreat storage, can be reserved ahead of the time which is recommended. Otherwise, the storage room may be on the second floor and far away from the entrance door. The staff was helpful.
Long C | Expérience généraleVery Helpful
Victoria M | RéservationYes I was wondering if there is any kind of a price break for having the storage beneath the stairwell as to you only get half of the space although I was informed this did not realize space
Neil G | RéservationNo elevator to transport heavy furniture to the second level. Very inconvenient. Forces you to rent a much more expensive lower level unit.
Thomas k | RéservationEverything went well!
Khiem T | Expérience généraleThis was the nicest U-Haul I've ever been to! People were helpful and professional. Great communication and service. The bathrooms were clean and the facility was neat and well maintained.
Joseph M | Expérience généraleExcellent service à la clientèle
LEDOUX W | Expérience généraleGreat service
lawrence s | Expérience générale