Évaluations des clients U-Haul Moving & Storage of Thornton

Great service

Way too expensive. Maybe consider ways to make it not so expensive for loyal customers

Just below customer service margins.

best service ever!

Signed up for a one way for pick up at 1pm. They called the morning of telling me I needed to get it an hour ahead of my scheduled time. I had to then change my plans last minute to hustle to get there in time. Not to mention that they told me that they couldn't do one way all of a sudden even though that's what I reserved. So now I also had to bring it all the way back the next day. Then after inconveniencing me extremely they had the nerve to charge me $14 for gas when it wasn't even that much lower than half the tank. It was beyond petty

It's reasonable price and professional and helping employees

Not much. Fast and courteous service and quick return at truck side. Never thought renting could be so easy.

The person hooking up the trailer was extremely helpful! It took a bit of work to get the lights working on the trailer but he never gave up. His effort was GREATLY appreciated!

Amazing

Excellent customer service, sturdy and reliable equipment, and a good value.

Overall your fees are too high. No bang for the buck. Many other storage facilities are as good and less expensive. I spent over $2000 for a year. Sadly, next time I may shop around for a better deal

Keep up the excellent customer service

Nothing. This was my second time renting from this location. The staff are friendly, and the vehicles well maintained and stocked.

Thank you for allowing me to use your U haul equipment.

This was the 4th time to finally get a 10 ft truck for a 1 way move from Newark, Ca to Mather, Ca. Ended up w 20 ft truck. Needed for 1 day move, reserved by U Haul for 2 days. Upon pickup in Fremont only my $50 VIP coupon honored. I was told by 2 Cust Service Associates, during 2 previous failures to get truck, that they were each giving me a $100 credit for inconvenience and locking in lowest reservation rate for 10 ft truck until I got a truck. I even accepted offer of 15 foot truck if 10 ft wasn't available. This was not communicated and or reflected upon drop off of U Haul equipment. I called and was rudely challenged on New Year's Day by cust service and told they would look into. Flow of information must be way more fluid, as I was given information on previous reservations on the beginning by helpful operator, but told no previous info from most recent on 1/1/21. 1 month, 4+ reservations, and $360 (which should have ended up being $160), I was able to finish my move from Fremont to Mather, Ca into my first home. Not the house warming gift I had in mind. Please contact me, Scott Turner 510-967-8485 cell ASAP to resolve matter. On site personnel were great, back end dispatch needs a lot of work in being consistent and uniform.

No probs at the Thornton drop off.

Customer service was excellent, would highly recommend!

I paid for a hitch and wire installation at this location but they didn't perform the wire installation correctly. The break lights didn't work. Upon pickup of the trailer, the employee Checked the trailer lights and gave me the go. Only after hours of using the trailer did I find out that the break lights are not working due to poor installation.

Keep your vehicles in better running order. The truck I rented was pulling to the right, there was something wrong with the steering system geometry. One of the right rear tires was underinflated. Also, almost every time I rent U-Haul truck, it smells on antifreeze, which means you have a small (at least) leak somewhere. Also, your trucks are gas guzzlers.

Great Service all in all!

Everything is good the way you are!

GM Evan went out of the way to help He is an asset to any company

Everything was just wonderful the people there were very polite and helpful I don't see any way of improving it it just was great had a wonderful experience definitely recommending this place to my friends people I know thank you again for everything

The process was really easy. And the workers were very thorough. And I knew what to expect

Keep up the good work guys!! Thanks for all the help!!

I rented a trailer. 7:00 AM pickup was smooth. The young man was very knowledgeable when a piece of wire did not work with hookup. He fixed the problem and had me hooked up and on my way within a few minutes. VERY IMPRESSIVE! The same kindness and service at check-in. Great assistance at backing me into a tiny slot. He got me unhooked and I was on my way. I was 3rd in line so I got to watch him work. Wow! He was a real hard worker. He unhooked other trailers moved others into place and he was very impressive with the speed and diligence he displayed. Very courteous.👍🏽👍🏽👍🏽

I am pleased with the service. However, when I brought an unsafe and damaging incident being performed by another tenant to the attention of one desk clerk, it was ignored.

All GREAT! I had heard rumors about how good your motorcycle trailers were...it's true! Easy to load, tow and go.Solid construction , too!

Been a UHaul customer for a long time. Luv it!

This is the second time I have rented a truck here and the staff is excellent. Everything went very smoothly and efficiently. Outstanding.

Just the truck had a little noice probably need maintenance not to be responsible but other then that everything excellent above expectations great customer service and awesome tools definitely recommend everyone!

Moving is supposed to be a happy time a little stressful especially at this time. This was my first time renting from uhaul. I took pictures which I thought I was going to be able to upload. My movers where waiting on me. So when I was at my residence I really started to notice the problems. This van had evidence tape on the doors. There was finger print dust over the van. This van was part of some type of crime and just got taken out of the impound from what I gathered. The van mats were rolled up on the side which should have been on the floor of the truck. There was glass in the back of the van.I found paraphernalia in the back of the van. This was a bad experience.The van was obviously not clean or sanitized. Which is unacceptable especially in these times!!

Both location I rented a trailer from need to be cleaned when I was hooking up the trailer. Last time it was construction debris this time it was soap maybe a quart of this liquid which was very slippery and dangerous. CLEAN THEM BEFORE THE CUSTOMER ARRIVS TO PICK UP THE UNITS. I was also delayed while it was cleaned.

The associate didn't explain the charges in depth and when it was explained it didn't make any sense. Quite frustrating to continuously ask and get the same response without quite understanding but overall the trailer rented was great!

Great customer service!

On 11/1/20 I rented a truck, I parked the trucked on the loading zone and put the hazard light on. After 1 1/2 hour, I've tried to start the truck but truck did not start due to battery was dead. We tried to contact the office numerous times and was on hold for at least 1 hour, no answer, so we decided to find help which we got lucky/very good samaritan who helped us jumped/series the truck. This is the reason why I returned it late at 3:09pm as I'm supposed to return the truck at 3:00 pm. We advised the employee when we returned the truck to check their records as the battery needs to be replaced as I don't want the next customer to have the same incident or experience as it was not convenient. I am requesting some type of discount due to inconvenience and aggravation this has caused. I expect a reply from your company. Thank you.

Always good, engaging staff.

Dropped off trailer. Didn't go inside.

Go over the basic information on the new vehicle, where things are and how they work.

They were very friendly and helpful.

Get more customer service reps to answer the phones. The wait times are ridiculous

Not enough access hours for indoor storage

Great professional service

Well informed and willing to show the units at all times for visual inspections great prices and great customer service.

Building wasn't always unlocked near the beginning of access hours. Automatic lights go off too quickly i.e. when doing work in the storage unit. This requires waving out in the hall to turn it back on but it's still a bit of a challenge because it can get down to near total darkness. If there were a dial timer to keep the lights on this would be a lot easier.

Appreciated the cleanliness and help from all staff members.

Diego was very pleasant and helpful!

Excellent. But I never received a confirmation that I moved. I was paid up to 6-18-2020 & moved out on 6-1-2020. I should have received a refund but didn’t 😟

friendly staff

Had the same staff person checking in for a unit and checking out. He was slow moving and glum. Other staff didn't seem any better, as I was observing while waiting. The storeroom area smelled strongly of pesticides and ?marijuana. People looking for day jobs were wandering in the back area as they could walk in the security gate when open. 30 days was free, but no desire to renew!

Fantastic staff! Went the extra mile for me! Cannot recommend enough! Thank you!!!

Management is professional and reasonable to deal with. Would recommend to friends.

This Uhaul is the most well organized & has the most knowledgeable staff in all the Uhauls I have used. They made it easy for my move and storage, definitely recommend for your moving or storage needs

All of the employees were very polite and helpful. Overall my experience with U-haul was great I would definitely use your services again and refer my friends to use your services as well. Thanks

Service was good.

Customer Service was excellent throughout the rental process! All my questions were answered and I look forward to doing more business in the future. I was not aware of U-Haul's storage and signed up.

overall a very good experience

Very friendly and helpful staff

Please give your staff a break sometimes. They work tirelessly dealing with not so kind customers. They were very courteous and helpful.

The phone call I made to make my reservation failed to inform me that I would only have 2 hours to do the entire move and my storage unit was on the 2nd floor with no stairs. I am so angry with y'all

It’s great location and have good employees 👍

Outstanding customer service and quick delivery of rental.

service was excellent.

The process was smooth and efficient

Great service, thank you all.

Kind, friendly and helpful staff. Checkout of storage unit and checkin of trailer was straightforward

Thank you for the 30 days of storage while I was getting settled.

Great customer service and helpful

Absolutely excellent, even provided assistance when moving. Really appreciate this facility!

nice friendly staff, excellent service!

The first truck was not safe to drive. I returned to the U-Haul Newark (or Fremont) for another, reliable truck. The staff had another truck in 5-minutes and I was back on my work. Thank you.

Everyone was very helpfull and professional especially Aaron she always had a smile on her face. Very pleased with all aspects of u- haul so far. My pods are being delivered to Washington on May 14

This Thornton Ave, Fremont location, is by far, THE BEST RENTAL with STORAGE FACILITY I’ve ever used. Staff is courteous, able & very knowledgeable Facility is clean and secure. Mngmnt is top notch!

None.

Uhaul rep Diego Smith was wonderful & went the extra miles to assist with our storage needs. He was knowledgeable & polite in performing his job. Outstanding employee!

After 22years at U-Haul I had to let my junk go.Thanks U-Haul it's been fun.

Thank you

Thank you so much for your service

The lights in the hallways would turn off automatically leaving me in my storage unit in the dark many times when I was organizing. I had boxes fall on me because of this.. not safe no lights in unit

Great staff!

Clean, fast, kind service, good access.

N/A

Excellent,early coming,professional moving.

Great customer service. Thank you for your help.

Employee Fernando Ornelas was great. The other times i visited, it felt like i was at an army boot camp. Loosen up customer service staff!

Everyone was Great

very good experience thanks

Great storage, can be reserved ahead of the time which is recommended. Otherwise, the storage room may be on the second floor and far away from the entrance door. The staff was helpful.

Very Helpful

Yes I was wondering if there is any kind of a price break for having the storage beneath the stairwell as to you only get half of the space although I was informed this did not realize space

No elevator to transport heavy furniture to the second level. Very inconvenient. Forces you to rent a much more expensive lower level unit.

Everything went well!

This was the nicest U-Haul I've ever been to! People were helpful and professional. Great communication and service. The bathrooms were clean and the facility was neat and well maintained.

Great customer service

Great service