Customer Reviews for U-Haul Moving & Storage of Thornton

Évaluation :

1

The service was horrible I went to multlocations to pick up the truck I had ordered over the phone and they didn't have it so they sent me to another location and they didn't have the truck either so I had to wait to get another truck. And when dropping it off they wanted me to take it to a different location and when we went to go move it it wa año liger there and no one told me that they went to go pick it up. There was no communication and I will not be using uhaul again!

Évaluation :

5

I had a great experience from the person who checked me in and the person I turned the truck into. I do wish the truck had more than 1/4 tank of gas. It was annoying having to go straight to a gas station. Other than that it was excellent.

Évaluation :

5

The technician that helped me here was amazing and he definitely helped me with my moving plans on short notice. Even though and original rep had given us some bad information, they were able to help turn it all around in the morning without having us lose any time.

Évaluation :

5

Friendly, professional and speedy staff.

Évaluation :

5

Both customer service representatives were very helpful. One in particular, I forget his name, helped me fix my trailer electrical attachment. He basically showed me what to fix (so that I could do it myself) which allowed me to take the trailer. Was not expecting that level of help. Merci.

Évaluation :

5

I was processed quickly and the return of equipment went smoothly .

Évaluation :

5

Was greeted and helped quickly. Agent was knowledgeable and mild mannered. Upon return, the same. Return attendant was cordial and pleasant. Great experience.

Évaluation :

5

A friendly Good morning, how may I help you.. Your unit is ready you can find it in this location. Customer service is priority.

Évaluation :

5

Quick and easy drop off

Évaluation :

4

Thanks

Évaluation :

1

They told me what you did inside the truck I said what I did inside the truck when I went to inside I saw the hour truck discourse inside usually all old truck inside like that because it's because of the using I thing I told the guy it's check the colure if it's new that was me but tuch the color it's look like 5years ago then he went to inside and come out after 15mimt then he said oaky all good,

Évaluation :

5

I got the metallic ubox's and very happy with them. I was concerned about the wooden ones. I like the modular concept where I can adjust how many boxes I need. Also I like that U-Haul don't charge for extra one I don't use. The only complaint I have is the online system is not accurate and I have to call a few times to get current status and info. I understand this more complicated than a typical package delivery like UPS but It would be great to be able to see more up-to-date status. But the billing info updates are decent.

Évaluation :

5

This team always does a wonderful job!

Évaluation :

5

Merci!

Évaluation :

5

Had no issues. All worked well. Employees were great.

Évaluation :

5

Employees are friendly and helpful.

Évaluation :

5

Best customer service while renting the cargo van and also while returning it

Évaluation :

5

Great location, very clean. Great customer service

Évaluation :

5

Both truck rentals this month were as easy, quick & simple as it gets. Thanks

Évaluation :

4

The process to rent a truck was quick and simple. Customer reps were kind and professional. But, I didn't appreciate them charging me for the hand truck that had been in the rental truck and the rep. didn't ask me if I needed to use one. I didn't need it as we have a heavy duty one we purchased a long time ago from Costco. I do appreciate Vincent who didn't try to push the cost of the hand truck on me and issued automatically a credit for it. He was very kind and processed it immediately. Thank you Vincent! Also, the driver seat smelled nasty like sweat and should have been cleaned before it was rented out. It was a terrible odor to deal with. Trucks should be cleaned in the driver/passenger areas better! Thank you for your service! Aischa

Évaluation :

5

Super easy pick up and drop off. App made checking the vehicle quick and painless. Rate was reasonable and no problems with van. AC was GREAT on a hot day!

Évaluation :

2

The representative was helpful but inaccurately informed me I went over the alotted mileage for my truck rental by 20 miles and therefore owed $20 at $1 per mile. I had not gone over the miles as my trip was only 370-ish miles and was well within the 430-ish miles included per the contract. It wasn't until I took a look at the rep's device and saw the afterhours service was selected prompting the $20 charge. When I questioned why this option was selected when I was returning the equipment during business hours, the rep said he had mistakenly chosen it and confused it for over-mileage. This explanation made little to no sense given his previous statement. I am unsure if this is incompetence or a poor attempt at upcharging, either way this was a less than favorable experience.

Évaluation :

5

I was disappointed that I had an older cargo van, when I called in asking about my cargo van I was told that a 2021 Ford Van will be waiting for me at the time of pick up.

Évaluation :

1

They allowed me to rent VAN I went and loaded my clothes and belongings and ants were everywhere under plastic in back and they were in everything I own it took days to get them out my thing I kept van four days past every day this company called me early to renew harassed me and told me because i didn't have a previous U-Haul experience they didn't know if I would bring van back and instead of being able to call and extend every day as U-Haul allows you too they kept demanding a return date and I pay in advance and said I could not extend and call and pay as I go even though that is what U-Haul allows.They are prejudice ..rude.. harassers..stay away.

Évaluation :

2

Process took a while and I was never notified where the truck was so I was looking for some time. when I finally got my truck, it was completely out of gas. After letting the other person know, it took 30 minutes to get another truck

Évaluation :

4

Everything was fine easy check in and easy check out. Merci.

Évaluation :

5

Move tie down hooks in the upper wall

Évaluation :

2

The manager on site was very rude to the employee because a customer realized the truck they rented was too big and the employee was attempting to resolve the issue and the manager came inside upset and told the young employee to move and not touch anything and he would do it, he was very loud and short tempered making me uncomfortable how he was being in front of the other customers and how upset he was at them also the customers, so I text my husband to come in. He was kind to my husband and i realized that he was short staffed but he wasn't rude to my husband who is also Caucasian as the manager and then i felt that this maybe a racist issue per the manager.

Évaluation :

5

Always convenient

Évaluation :

4

I was given an unclean van and was charged $25 for it and felt I was taken advantage

Évaluation :

1

I was referred by a Billie in Fremont location. He was the worst moving company ever in life! Ripped a single women off and broke tv screen damaged furniture. But excepted a free tv If I would've of caught this from the beginning NEVER I life will I refer I spread the word to friends and family from state had county's do not go to Fremont Uhaul. HORRIBLE wasted my time and money I can not ever get back!! Francisco Gonzalez ~ Uhaul Fmt (510) 378-3622 This man needs to be SUED and the referral person working at Uhaul in Fremont HORRIBLE

Évaluation :

5

Evan manager is very nice, pleasing and professional. He helped me though he was busy running around multi-tasking. Staff members are also very helpful and quick to serve and answer phone calls. Fortunate to have them at our local UHaul.

Évaluation :

5

You exceeded my expectations.

Évaluation :

1

Most of the front desk employees were all Ride , they don't even smile at you , not friendly , I met one person that works there on the parking lot , he was the only one nice , good attitude . But my encounter with these front desk people was BAD , so Im sure they all work so hard but because they are tired or maybe having a bad day , contribute to their rudeness and bad Attitude. I hope higher Management can resolve these issues with their all employees.Thank you.

Évaluation :

5

GREAT CUSTOMER SERVICE !!

Évaluation :

5

Super easy truck rental. Thanks

Évaluation :

5

They were all so friendly and even got a very good rate

Évaluation :

4

It would have been helpful if I was told that the truck I chose to rent did not have a pull-out ramp.

Évaluation :

3

The overall UHaul experience was disappointing because despite making a reservation two and a half months ahead of time, our pickup and drop off locations were changed 5 different times. The first pickup location was 25+ miles north of our requested preferred pickup!

Évaluation :

5

The guys were so helpful and friendly. Made the experience very pleasant!

Évaluation :

5

Extremely helpful and friendly. Experts in their field. Excellent service à la clientèle.

Évaluation :

5

Nothing, it was great.

Évaluation :

5

The people where very friendly and helpful.

Évaluation :

1

This is the third time that this has happened. Our Truck was not set up and we could not pick up until four hours later and did not find out until we got to the location at 6am.

Évaluation :

1

Once again our Truck was not set up and we could not pick up until four hours later and did not find out until we got to the location at 6am.

Évaluation :

1

Truck was not set up and we could not pick up until four hours later and did not find out until we got to the location at 6am.

Évaluation :

5

We checked in with Samir. He is extremely friendly and helpful.

Évaluation :

5

All your staff we encountered were helpful and friendly

Évaluation :

5

Very nice and helpful. Customer service person that help me was.great.

Évaluation :

5

Recomendado 100/1000

Évaluation :

4

I think you should rethink about the storage units on the second floor. No elevate?

Évaluation :

5

The staff was Very professional and helpful!! The manager Evan is AWESOME!!

Évaluation :

5

Love this unit as they were open for 24 7 access however some staff weren't aware of this and were rude. But I would definitely rent here again if the location was convenient

Évaluation :

1

Rented out a unit I had reserved to someone else, gave me a smaller unit, struggled to find it when trying to show me where to go.

Évaluation :

5

easy to sign up on line and good customer service at the check in desk!

Évaluation :

5

Well Deserved Accolades to Uhaul....I have been working with you for years...this was my first time using your storage service...what a pleasant experience....Thank You...

Évaluation :

3

The storage access hours does not reflect the correct timing. I saw the access hours and had a truck loaded with my stuff ready to unload and the building gate is locked. The office hours are done so couldn't contact them and the customer service wasn't helpful on call. Had to end up paying a lot more for the movers to come back and unload, very unpleasant experience.

Évaluation :

5

Bien

Évaluation :

5

The employees who work at this location are well informed and very friendly and easy to work with - would definitely recommend.

Évaluation :

4

Very nice crew at their place, however a lack of having a lift to the 2nd floor and very narrow isles made it very difficult to move my items

Évaluation :

4

You sent the survey before confirming close out of the unit. I assume you found all was in order.

Évaluation :

4

The upstairs indoor units could have wider doorways. We had a lot of trouble getting a sectional couch which breaks down into 5 or 6 individual large reclining chairs into it because of the size

Évaluation :

1

Access to unit is very difficult when moving without elevator

Évaluation :

5

Moving is very stressful; it is frustrating that there isnt someone at the return area because they are busy elsewhere. You set it up giving the impression its like returning a rental car - but its doesnt work as well.

Évaluation :

4

Would have liked somethhing that could move stuff up stairs, but the process was smooth

Évaluation :

5

Es excelente el lugar y el servicio personal 👌👍🏼

Évaluation :

4

Very convenient options to access the storage unit. Getting in out of the location was a breeze.

Évaluation :

4

It’s better to have elevator or tools to help carry heavy objects upstairs if the storage unit on 2 nd floor

Évaluation :

5

Been with this location for a few years. Never a problem. Easy access and conveniently located off 880. Friendly staff. Rented trucks here too. Definitely would store my belongings here again!

Évaluation :

5

There was always respect & professionalism between staff & I and staff to staff. Thank you guys for your help.

Évaluation :

5

The Thornton Avenue store and storage has been excellent - honestly the staff is friendly and knowledgeable and the storage area is clean and appears safe.

Évaluation :

5

Fuimos muy bien atendidos. Gracias

Évaluation :

3

Just below customer service margins.

Évaluation :

3

Overall your fees are too high. No bang for the buck. Many other storage facilities are as good and less expensive. I spent over $2000 for a year. Sadly, next time I may shop around for a better deal

Évaluation :

5

I am pleased with the service. However, when I brought an unsafe and damaging incident being performed by another tenant to the attention of one desk clerk, it was ignored.

Évaluation :

3

Not enough access hours for indoor storage

Évaluation :

5

Great professional service

Évaluation :

5

Well informed and willing to show the units at all times for visual inspections great prices and great customer service.

Évaluation :

3

Building wasn't always unlocked near the beginning of access hours. Automatic lights go off too quickly i.e. when doing work in the storage unit. This requires waving out in the hall to turn it back on but it's still a bit of a challenge because it can get down to near total darkness. If there were a dial timer to keep the lights on this would be a lot easier.

Évaluation :

5

Appreciated the cleanliness and help from all staff members.

Évaluation :

5

Diego was very pleasant and helpful!

Évaluation :

5

Excellent. But I never received a confirmation that I moved. I was paid up to 6-18-2020 & moved out on 6-1-2020. I should have received a refund but didn't 

Évaluation :

5

personnel amical

Évaluation :

3

Had the same staff person checking in for a unit and checking out. He was slow moving and glum. Other staff didn't seem any better, as I was observing while waiting. The storeroom area smelled strongly of pesticides and ?marijuana. People looking for day jobs were wandering in the back area as they could walk in the security gate when open. 30 days was free, but no desire to renew!

Évaluation :

5

Fantastic staff! Went the extra mile for me! Cannot recommend enough! Thank you!!!

Évaluation :

5

Management is professional and reasonable to deal with. Nous les recommanderions à des amis.

Évaluation :

5

This Uhaul is the most well organized & has the most knowledgeable staff in all the Uhauls I have used. They made it easy for my move and storage, definitely recommend for your moving or storage needs

Évaluation :

5

All of the employees were very polite and helpful. Overall my experience with U-haul was great I would definitely use your services again and refer my friends to use your services as well. Thanks

Évaluation :

4

Service was good.

Évaluation :

5

Customer Service was excellent throughout the rental process! All my questions were answered and I look forward to doing more business in the future. I was not aware of U-Haul's storage and signed up.

Évaluation :

4

overall a very good experience

Évaluation :

5

Very friendly and helpful staff

Évaluation :

5

Please give your staff a break sometimes. They work tirelessly dealing with not so kind customers. They were very courteous and helpful.

Évaluation :

1

The phone call I made to make my reservation failed to inform me that I would only have 2 hours to do the entire move and my storage unit was on the 2nd floor with no stairs. I am so angry with y'all

Évaluation :

5

It’s great location and have good employees 👍

Évaluation :

5

Outstanding customer service and quick delivery of rental.

Évaluation :

5

service was excellent.

Évaluation :

5

The process was smooth and efficient

Évaluation :

5

Great service, thank you all.

Évaluation :

5

Kind, friendly and helpful staff. Checkout of storage unit and checkin of trailer was straightforward

Évaluation :

5

Thank you for the 30 days of storage while I was getting settled.

Évaluation :

5

Great customer service and helpful

Évaluation :

5

Absolutely excellent, even provided assistance when moving. Really appreciate this facility!

Évaluation :

5

nice friendly staff, excellent service!

Évaluation :

5

The first truck was not safe to drive. I returned to the U-Haul Newark (or Fremont) for another, reliable truck. The staff had another truck in 5-minutes and I was back on my work. Merci.

Évaluation :

5

Everyone was very helpfull and professional especially Aaron she always had a smile on her face. Very pleased with all aspects of u- haul so far. My pods are being delivered to Washington on May 14

Évaluation :

5

This Thornton Ave, Fremont location, is by far, THE BEST RENTAL with STORAGE FACILITY I've ever used. Staff is courteous, able & very knowledgeable Facility is clean and secure. Mngmnt is top notch!

Évaluation :

5

None.

Évaluation :

5

Uhaul rep Diego Smith was wonderful & went the extra miles to assist with our storage needs. He was knowledgeable & polite in performing his job. Outstanding employee!

Évaluation :

5

After 22years at U-Haul I had to let my junk go.Thanks U-Haul it's been fun.

Évaluation :

4

Merci

Évaluation :

5

Thank you so much for your service

Évaluation :

4

The lights in the hallways would turn off automatically leaving me in my storage unit in the dark many times when I was organizing. I had boxes fall on me because of this.. not safe no lights in unit

Évaluation :

5

Great staff!

Évaluation :

5

Clean, fast, kind service, good access.

Évaluation :

5

S.O.

Évaluation :

5

Excellent,early coming,professional moving.

Évaluation :

5

Great customer service. Thank you for your help.

Évaluation :

3

Employee Fernando Ornelas was great. The other times i visited, it felt like i was at an army boot camp. Loosen up customer service staff!

Évaluation :

5

Everyone was Great

Évaluation :

5

very good experience thanks

Évaluation :

5

Great storage, can be reserved ahead of the time which is recommended. Otherwise, the storage room may be on the second floor and far away from the entrance door. The staff was helpful.

Évaluation :

5

Very Helpful

Évaluation :

3

Yes I was wondering if there is any kind of a price break for having the storage beneath the stairwell as to you only get half of the space although I was informed this did not realize space

Évaluation :

1

No elevator to transport heavy furniture to the second level. Very inconvenient. Forces you to rent a much more expensive lower level unit.

Évaluation :

5

Everything went well!

Évaluation :

5

This was the nicest U-Haul I've ever been to! People were helpful and professional. Great communication and service. The bathrooms were clean and the facility was neat and well maintained.

Évaluation :

4

Excellent service à la clientèle