Customer Reviews for U-Haul Moving & Storage of Truman Corners

3 573 évaluations

11827 Blue Ridge Blvd   Kansas City, MO 64134
(Grandview Triangle)

(816) 763-1886

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(816) 763-1886

11827 Blue Ridge Blvd
Kansas City, MO 64134
(Grandview Triangle)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

An available restroom was the only disappointment.

Anthony M.  |  Premières impressions 
Évaluation :
5

drop off personnel was 5 stars! Present, Fast, polite and friendly. Awesome guys!

Edward T. 
Évaluation :
3

I would say overall it's ok. I'm late paying I'm my storage and they are charging me 21,99 each month. Rip off. I can't wait to get my stuff out of that place!

Tamara B.  |  Premières impressions 
Évaluation :
2

accurate estimates of installation time would be nice. Was told to arrive a little after noon and it would take 1/2 hr to 1 hr and I could wait for it. First of all-no good place to wait, so I walked a 1/4 mile for lunch and came back after an hour. a full 1 1/2 hours after that for a total of 2 1/2 hours the hitch was finally on.

KATHERINE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Absy B. 
Évaluation :
1

This uhaul store is trying to perpetrate a major case of fraud against me. I checked out one of their cargo vans for a simple move of some boxes from a motel to a storage rental facility (not one of theirs) all within the boundaries of two connecting neighborhoods in South Kansas City, MO. The total round trip was five miles or less. I returned the van shortly after the store closed on the evening of the same day I rented it. They are trying to scalp me for a very inflated daily rental fee, the mileage, (they came up with a round trip of over 100 miles, which means someone else took this van to who knows where) and gasoline charges of almost 30 $. These people are liars and thieves, and are trying to foist someone else's illegitimate charges on me-- I'm assuming they think they will put the charges on my debit card and I will be none the wiser. And oh, by the way, I told them that their after hours check in procedure is like some idiotic homework assignment. Avoid this pack of con artists at all cost.

Gary R. 
Évaluation :
5

Stay open a little later.

William C. 
Évaluation :
5

Thanks you again

ERICA R. 
Évaluation :
2

We were rented a damaged vehicle without a vehicle checklist prior to leaving. My wife and I needed to move into our new house so a lot of moving parts were involved. The truck had a busted front right bumper and the right front wheel would rub onto that bumper during a left turn. I didn't notice until we had the vehicle for 20 minutes already and our move was underway. So we just used the truck instead of calling to complain because we only had our moving helpers for 3 hours!

BERT S. 
Évaluation :
3

I think you should habepre people upfront working service was very slow

Debra F. 
Évaluation :
4

Only problem occurred at Kenesaw,GA where we stopped for a minor repair at a major dealer. When we arrived I was questioned why I was there. I said we had a problem with the trailer. He again asked why I was there. I said, because he was a U-Haul dealer and I had a problem. He said, do I look like a mechanic? He then walked off and got someone else.

BRIAN L.  |  Premières impressions 
Évaluation :
3

The truck was not clean. DEFINITELY not sanitized!!! Appeared to be soda splattered on the ceiling in the cab. Ashes, etc in the cup holder and on the floor. This location NEVER cleans the vehicles. I've rented multiple times, and always complain of the same issue. That's how I know I'm wasting my time writing this!

ANGELA M. 
Évaluation :
3

Teach the employees to not ignore the customer while they have a near violent argument. It was very uncomfortable.

RONALD L. 
Évaluation :
3

The process of booking was horrible. The customer service reps were unaware of what the stores were doing, the stores were giving out inaccurate information, and the main UHaul customer service line was rude, combative and patronizing. The store was difficult to get into and out of, and our furniture dolly was left off the truck causing us to have to return to pick it up delaying our move.

Lucas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle P. 
Évaluation :
4

Check in process slow because of slow hand held check in device. Improve wifi?

PHILIP B. 
Évaluation :
1

26ft van had a major vibration coming from the left front wheel. 50 mph caused steering wheel vibration to the extent of being a safety hazard. If this wouldn't have been a short in town move I would have returned it unexceptable. Need more staffing. Waited in line for at least 35 minutes for a lady who disputing a charge from 6 months ago. Not good business practice.

Chad L. 
Évaluation :
5

Rented there many times always quick and very helpful

JERALD F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOBBY S.  |  Premières impressions 
Évaluation :
3

Not happy with my first experience because when I had to check the truck back in after hours the process was made where I couldn't complete it. When I had to put in the mileage it told me that I put in a mileage that was lower than before which is not possible. Also when I try to get customer service to help my situation my wait time was 63min and no help was offered. Now I will have to pay a 20 $fee because I wasn't able to check in the vechicle properly.

HUNTER F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tamara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY B. 
Évaluation :
4

As America is suffering over Co-Vid the service center just needed more staffing inside and out. Overall. I will come back again.

Robin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
1

Personnel did not greet us when we walked in. The truck was dirty with crumbs on the inside drivers floor and the middle console. We had the truck a total of about 2,5 hours and did not eat in it. The outside was also dirty as if it had been driven across country. I should not have been charged a cleaning fee since it wasn't clean to begin with.

Ebony H. 
Évaluation :
3

My email confirmation and text confirmation had two different addresses and I went to the wrong one, to begin with. Your communication should be more clear.

Dana B. 
Évaluation :
4

Make sure trucks run properly before renting

SHARI S. 
Évaluation :
2

It need Maintenance

KEMONO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD D. 
Évaluation :
5

Rien

Bobbie W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTOPHER J. 
Évaluation :
5

Hire more help

Ronald H. 
Évaluation :
5

Thank you keep up the customer friendly service. God bless you in Jesus'name I pray Amen.

Yvette J. 
Évaluation :
1

The customer service war pour the staff asking like they don't won't to be there

anthony T. 
Évaluation :
3

Truck took a minute to rev up in correct gear

Shanquala B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah W. 
Évaluation :
5

I ordered a utility dolly, and didn't know until I got there, that they didn't have any. Wish I would have been notified of that before hand.

LISA O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIANT K. 
Évaluation :
4

Our truck was downsized at the last minute and the dolly we reserved was unavailable. The location for pick up was changed as well but no offer of a discount etc.

Melia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lamar M. 
Évaluation :
4

We ordered one appliance dolly and two other dollies. We were not told they didn't have any until we got there. They have apparently known for weeks that they are out of them and have them on order, but it's kind of a big deal to no tell someone that is relying on them until the moment you are needing them. We could have rented the dollys elsewhere if we knew in advance. Also the truck was filthy and had needles from whom ever used it before. An alarm was broken so the entire time we drove it it made an internal buzzing that the store said to ignore. It was nice that they threw in the pad rental for free.

MATTHEW S. 
Évaluation :
5

New management is wonderful

haylei c.  |  Expérience générale 
Évaluation :
4

Clean exterior windshield and side windows.

FREDERIC H. 
Évaluation :
3

Was not impressed with the condition of the inside of the U-haul. It had not been cleaned out or sanitized. It is Covid there is no reason that the vehicle was not wiped out.

Hollie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
1

I felt like I was a major bother being there. No greeting or goodbye or walk around.

Brandon J. 
Évaluation :
5

Rien

WILLIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO E. 
Évaluation :
5

The gentleman that helped me rerun my truck was very nice and accommodating

Khalis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Portia J. 
Évaluation :
3

A lot of my items were damaged from mice and mold and mildew. The people in the office and employees were always helpful and pleasant

Dixie W.  |  Expérience générale 
Évaluation :
4

Moved because the rate went up twice in less than a year!!!!.

RICKY M.  |  Expérience générale 
Évaluation :
4

Equipment needs to be checked before they give it out but the manager handled the situation perfectly!!!!.

Ricky M. 
Évaluation :
5

I have always rented from this UHaul location. Their staff is always friendly and so helpful. They definitely help you out in any way possible. I will not go anywhere else.

Nancy A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marla S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEOFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe H. 
Évaluation :
3

People working behind the counter were slow and one wasn't very clean. Mask Mandate and the one worker did not have one. Nor were they making other customers adhere to the rules.

CURTIS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd W. 
Évaluation :
5

Very satisfied, no changes needed

CATHERINE G. 
Évaluation :
5

One of the best U-haul shops I have been to, especially in KC area. Owner and staff were very friendly, super easy to check in and out, and everything was ready to go even an 1 hour earlier than I originally planned. Highly recommend this store.

CHARLES C. 
Évaluation :
5

a little more attention to detail. the vehicle was "Clean" for the most part. The seats needed to be vacuumed, the windshield was bug splattered and there was a lollipop on the floor.

Steven P. 
Évaluation :
5

Yes I appreciate the way that they handled the situation that I had because I had a drop off location at one place but it turned out that I had to turn the item back to the store and they were really really help

ANTHONY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronitta W. 
Évaluation :
5

I was disappointed at the database. I uploaded driver's license images from home computer when I made advanced reservations but it was required at checkout. My cell phone wouldn't allow it but they good gents took good car of me anyway. The folks here are always great.

Robert C. 
Évaluation :
4

HAD TO WAIT ABOUT 30 MINUTES FOR SERVICE. COULD HAVE BEEN SHORT ON HELP.

MICHAEL J. 
Évaluation :
2

1. While making the reservation I requested to drop off the truck at a different location, however who ever confirmed the reservation did not do this. When I picked up the truck I was first told by a dishonest young man that if I only took the truck one way it would cost an additional 1 000 $which was then changed to 800 $and when I requested a print out showing that, it was changed to 300 $. 2 strikes against uhaul and I'm not in the truck yet. 2. Driving down the road and the drivers side mirror falls out. After picking it up and continuing I realize how extremely difficult and UNSAFE it is driving a vehicle when you can't see your blind spot or behind you. 3. When making my reservation I requested an appliance dolly. None were available upon pickup. This happens everytime I use uhaul. Do you only have 3 or 4 of them?

Évaluation :
4

Make sure there is air in the tires before releasing. The minute I put key in ignition. Message on dash read “left rear tire needed air”. I went back in and told staff who said they could not put air in it (Sunday)…suggested I go to QuikTrip for free air.

De Tonya C. 
Évaluation :
4

Trailer vibration at highway speeds while properly loaded. It hopped while empty. Balance the tires! I informed the attendant at drop off.

MARK C. 
Évaluation :
2

When customers pull up the people don't greet or speak to you at all. Very rude attitude and no help

Ashley K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

The only thing that was difficult is … a staff member called in sick. So the guy at the desk was running behind. It took me about an hour to check in, instead of my expected 5 minutes. And I had done everything online EXCEPT check in, including Drivers license photo and paying. There was NO way for me to get into the reservation and change it to ‘check in outside'. I suggest that the company add that feature to the app. That said… next time I will complete check in online… just in case. But I must praise the guys working. They were calmly working as quickly as they could, polite and friendly. Well done. -Gayle McCain

GAYLE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

doug L. 
Évaluation :
5

Staff was very friendly and accommodating

Kimberly M. 
Évaluation :
5

Great and very friendly and helpful.

Lutisia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen G. 
Évaluation :
5

Excellent and friendly service. The manager and his staff did a great job. I've rented 3 trucks in the last two weeks. Fortement recommandé!

DANIEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William O. 
Évaluation :
5

I got the 29 $a day 15 ft U-HAUL. The ride was bumpy and the gears seemed to shift more than I expected, especially in the hilly, up and down route I was on. The personnel and the store were fantastic, and the getting and returning the U-HAUL were smooth and in good timing. I would recommend this Store to anyone.

Marie D. 
Évaluation :
4

Very easy drop-off, check-in was a little tedious.

doug L. 
Évaluation :
1

I reserved a 26' truck 2 months in advance and it wasn't there when I arrived at my scheduled time

Shelby W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONIA D. 
Évaluation :
4

It wasn't a great location. The neighborhood wasn't the best.

Sydney D. 
Évaluation :
4

I would've given them 5 stars, but". The staff was very professional, friendly, & trying to please" every customer in a orderly, & timely fashion. I understand dealing with public is a JOB! Sometimes customers can create a reflection if situations aren't addressed properly. Yes" i would recommend this establishment. People come, & go. Maybe the situation will be better the next time.

James W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackson C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth S. 
Évaluation :
5

The only inconvenience for me was that the clerk didn't enter into the system that I had moved out of the locker on 08/02/2021 (#1407) so I was charged again plus a late fee which hasn't been refunded to my account as of yet 🙀

clarita j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNNETTA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia G. 
Évaluation :
5

The general manager was there He was so welcoming and helpful I will definitely use uhaul before any other truck rental just based off my experience at this location

SIDNEE B. 
Évaluation :
4

A worker came over and was speaking to the guy hooking up my trailer, about how he didn't like the fact that one had to have a drivers license to drive the UHAUL vehicles in the property. Probably shouldn't let a customer hear u complaining and instead of complaining, get ur license, you're grown! The owner of this location, identifies by the name tag, was wonderful. Super helpful and in good spirits

David H. 
Évaluation :
4

Ils ont fait du beau travail

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaTrenda W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olawale A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEUNGHOON L. 
Évaluation :
3

the computer systems were down so the service was very slow. also, the truck was clean, but was in rough shape from body damage, but useable.

ANDREW M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abraham R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley H. 
Évaluation :
4

S.O.

Ernest B. 
Évaluation :
5

Everything was so great. However, we did leave my dogs pink food and water bowls in the truck can? Any chance we can get them back?

BRENDON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean D. 
Évaluation :
5

The Red Bridge U-Haul avoid. Employee opened store 10 minutes late, my truck wasn't turned in, I had hired men in the parking lot waiting & paid by the hour. The guy had knowledge the night before the truck wouldn't be there & failed to call me to let me know. The woman working for U-Haul on the phone went the extra mile.Going to NKC for a truck at 2 $a mile out of the question. I left upset. Shortly after I get a call & Grandview on Blue Ridge had one just turned in, not even filled with gas yet, but a lifeline. They were so nice & wonderful! I've used them before when they were closest to my location.

kathy K. 
Évaluation :
5

The manager was a gem!! He went out of his way to make all our unpleasant experiences with your call-in system disappear!!! By the way your phone system sucks!!!! I tried numerous times to get in touch with someone only to wait :15-:30 minutes and get transferred to wait all over again!!!😡

Michael C. 
Évaluation :
5

Steven was VERY helpful and accommodating. Kevin and Luke also helped me. I would definitely recommend this place to anyone!

JOAN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamisha h.  |  Expérience générale 
Évaluation :
5

It was convenient and the nearby and close

Debra S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Monet C.  |  Expérience générale 
Évaluation :
4

Everything went well and it worked out just fine I was very impressed with all the employees. Great job hats off to U-Haul.

Gary F.  |  Expérience générale 
Évaluation :
5

I felt very taken care of. And the little young guy was very helpful, I was very much satisfied.

Gary F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

charles b.  |  Expérience générale 
Évaluation :
5

Always great and Pleasant!

Sean R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dereka g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dereka g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Animashawn W.  |  Premières impressions 
Évaluation :
5

I am trying to get a hold of manager, or whomever to let them know that I am staying next door at the American Inn, and I will be returning the uhaul truck by 3-5-2030. Thank you for being understanding, and helpful.

Faith N.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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