Customer Reviews for U-Haul Moving & Storage of Truman Corners

3 634 évaluations

11827 Blue Ridge Blvd   Kansas City, MO 64134
(Grandview Triangle)

(816) 763-1886

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(816) 763-1886

11827 Blue Ridge Blvd
Kansas City, MO 64134
(Grandview Triangle)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Malika W. 
Évaluation :
2

It was a hole in my storage and everything thing got wet and mildew a lot of spiders.

Juanita C.  |  Expérience générale 
Évaluation :
1

Get rid of rude workers and get people that know what they are doing.

RITA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam J. 
Évaluation :
4

Yes the guy that helped me check in was great

Jason C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittany S. 
Évaluation :
5

Great customer service, great price. Quick and easy check in and return. Overall an excellent experience.

Benjamin E. 
Évaluation :
5

This location was fine, but our original reservation was to be picked up at the Noland Rd. location and we were told our reservation was for the next day. I was able to show them the receipt I showing we were there on the correct day. We were set to this location several miles away to get the van. We were offered no discount for the trouble caused by this.

Tod H. 
Évaluation :
5

The attendants were friendly and helpful The whole process was fast and easy.

Betsy T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Héctor G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON B.  |  Expérience générale 
Évaluation :
1

Most of the people at this location were very rude. I ask if it was possible to change the drop off location to peculiar. The guy instead of politely explaining to me why I couldn't do that. Says to another guy that there would be additional charge reminding he's not saying this to me but says it loud enough for me to hear I then ask why and very rudely says well they'll be making money off my truck so you'll have to pay another 150. The only gentleman that was nice to me was an older gentleman that told me stories about his youth. Then when I take the truck back the guy got upset because he told me I owed extra but couldn't really explain to me why and then finally called someone because my card wouldn't let him charge anything else. Found out it was a computer issue and was told someone would call me back next day to get permission to run card. Never got a call back. I will never rent from this location ever again. I'm not sure if it would have been different if my husband had gone in instead of me I guess they thought because I'm a woman I'm stupid or something.

Shana P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara H. 
Évaluation :
5

The staff were exceptionally helpful and friendly.

Robin L. 
Évaluation :
2

I reserved my truck in advance and online. They didnt have a 20ft truck so I had to get a 26ft truck which burns more fuel. Also not appliance dolly or furniture dolly's available. Mobile systems sucks, you still have to wait in line to pick up equipment. 30 minutes waiting. The trucks average 7MPG.

DAVID M. 
Évaluation :
1

Clean ur truck in fix them they r no good

KEMONO J. 
Évaluation :
3

Why do I wait in line to pick up a trailer that I ordered and paid for online then wait for help again outside? No one wants to waste 30 minutes of their rental time waiting. Improve the system please. The people at the location were helpful. The system does not work.

David C. 
Évaluation :
1

When a customer has a set scheduled time it would be nice to be able to receive the equipment when scheduled. I had a reservation at 8am and was not able to actually speak with an associate until about 8:15 because several of them were just standing around telling us to wait for one particular worker. I ended up not leaving the lot until close to 8:40 However I paid for and needed a full 4 hours from 8am until 12 and I arrived on property at around 7:45am. It's very frustrating to select a time for a specific purpose and that time not be met, because of this I was unable to finish the job that was needed. I'm very disappointed with my experience. There needs to more available workers on staff to see customers and get them in and out at their designated times rather then Stand around and watch another person do all the work. On top of that the new damage system was not explained to me In the past I would be given a paper and gold to go Out and check the trial and a worker would verify. I had to go outside find my Own truck and also come back in to ask how the process works. I was told I was sent a text.. I still had to figure it out on my own which also made the process lengthy. Again very disappointed in the lack of customer service. Not to mention there was full box of ritz crackers in the glove box and a full machete in the back seat area. Very weird and dangerous. I probably will not be using this company or location again. I would rather go to a company that values your time.

Christina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saleem A. 
Évaluation :
5

Everyone was very pleasant and helpful. Pick up and drop off went smoothly. Thanks

steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory K. 
Évaluation :
4

Had problems reaching the office directly. I left several messages and made 2 calls to 800 # to inform them of my move out date. A few weeks later I received a notice telling me I defaulted and would lose my belongings. Not professional in my opinion. Still dealing with this situation 5 months later.

Halena G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON K. 
Évaluation :
5

They were pleasant kind and efficient. Thank you for all your hard work.

JOANN S. 
Évaluation :
1

Terrible customer service. I walked in and wasn't greeted by the first person that saw me. I went up to him to let him know I had a reservation and he just pointed for me to go to the other gentleman that was there. This happened when I picked up the truck AND again when I dropped it off. When I dropped off the truck, I told the gentleman I was returning it, he just took the key from me and walked off without saying anything. So I followed him. He went outside to the truck, so I asked him if there was anything else I needed to do- he said no. Very poor communication and customer service at this location.

Nikki H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melodie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shauna L. 
Évaluation :
2

Even after checking in on-line, it took over 30 minutes to complete the process at the store. Store was understaffed and one of the two employees did not know how to run the computer system. Not happy with the long wait time.

Lawrence E. 
Évaluation :
5

I have used this location many was always satisfied with their trucks.

SHIRLEY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

De Andre T. 
Évaluation :
1

I drove 45 miles and filled the tank to the exact level as when I left. I was billed 40 $for lack of fuel. I rent from U haul many times ayear and never have had this happen.

Gregg H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PARISH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline S. 
Évaluation :
1

Make them feel welcome

ANDERSON L. 
Évaluation :
3

This location could maybe use more staff at the end of the month. We came in to pick up a truck we had already reserved on line, and stood in line for half an hour. The one person who was working was really good and once we got to him, it only took a few minutes to get everything taken care of. The place was full of people trying to get a truck though, and even though he clearly knew what he was doing and was helping people, there were just too many customers to have just one person at the desk.

JOSHUA R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nakila W. 
Évaluation :
1

Service was horrible and one the workers argued

ROGELIO M. 
Évaluation :
1

The truck had a lot of unmarked scratches and dents. The manager showed up late and the exit was blocked twice. Terrible preparation for customers who showed up. First thing in the morning. It took me 40 minutes to leave the store when it should of taken 15.

Curtis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL JOHN T. 
Évaluation :
5

keep up the good work very friendly and professional

cherie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH C. 
Évaluation :
1

Very disorganized. I didn't get blankets, and I was told my mileage was higher than it was. I will not go back to this location. Not a good experience.

Jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Floyd M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shannan S. 
Évaluation :
3

High prices

Lisa M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LACOE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TERRANCE C. 
Évaluation :
2

OUR CAR WAS BROKEN INTO AND ITEMS WERE STOLEN FROM IT. THE STORE SUGGESTED THE LOCATION TO PARK THE CAR. THE LOCATION DID NOT HAVE CAMERAS AND THIS IS RIDICULOUS. THIS STORE LOCATION NEEDS TO MAINTAIN ADEQUATE PARKING FOR PAYING CUSTOMERS.

OSCAR B. 
Évaluation :
4

I was called twice to find out when I would be returning the 26ft truck even though we discussed it when I rented the truck. Also, the unprepared previous damage makes the driver's door really difficult to close. Also, the gas tank was empty, so I should get some adjustment for the almost half tank I returned (Since I had no idea how much gas it would take). As a mechanic, I believe the very jurky ride seems to indicate a transmission issue.

LINDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC L. 
Évaluation :
4

I was charged twice for my service….before I picked up the truck which was an estimate total and charged again once I dropped the truck off for my total balance. I'm guessing they did not look and see if I had a balance already on file and they do not add or subtract from the balance that was originally taken from my card

liza L. 
Évaluation :
3

Clean the trucks guys. There was literally half a sandwich in a Wendy's wrapper tossed in the bed with a bottle and trash from the fries and bag in the truck. Said the truck was over 1/4 -3/8. It was under 1/4. It was obvious that nobody checked the truck, sanitized, or obviously cleaned it. It takes 5 minutes max. I would recommend the location still because the staff is kind and the location of the uhaul is convenient

Joshua H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamont B. 
Évaluation :
4

An available restroom was the only disappointment.

Anthony M.  |  Premières impressions 
Évaluation :
5

drop off personnel was 5 stars! Present, Fast, polite and friendly. Awesome guys!

Edward T. 
Évaluation :
5

All is great as usual.

WADE W. 
Évaluation :
2

The owner was understaffed, I waited an hour in line, He was very nice and was running his tail off to get trucks to the front for customers, he was great! Uhaul moved my reservation further away from home costing me time and money, they didn't accommodate me at all. I booked my reservation 5 minutes from home, Uhaul moved it 3 days before to 20 minutes from home, then I had to wait an hour so I was behind schedule for the day and I had to drive further costing me money. I thought Uhaul was capable of making that up to me since they moved my reservation.

Logan H. 
Évaluation :
4

We had to wait an hour to get out rental truck, they needed another person at the front to help out.

LORIE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
3

I would say overall it's ok. I'm late paying I'm my storage and they are charging me 21,99 each month. Rip off. I can't wait to get my stuff out of that place!

Tamara B.  |  Premières impressions 
Évaluation :
2

accurate estimates of installation time would be nice. Was told to arrive a little after noon and it would take 1/2 hr to 1 hr and I could wait for it. First of all-no good place to wait, so I walked a 1/4 mile for lunch and came back after an hour. a full 1 1/2 hours after that for a total of 2 1/2 hours the hitch was finally on.

KATHERINE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Absy B. 
Évaluation :
1

This uhaul store is trying to perpetrate a major case of fraud against me. I checked out one of their cargo vans for a simple move of some boxes from a motel to a storage rental facility (not one of theirs) all within the boundaries of two connecting neighborhoods in South Kansas City, MO. The total round trip was five miles or less. I returned the van shortly after the store closed on the evening of the same day I rented it. They are trying to scalp me for a very inflated daily rental fee, the mileage, (they came up with a round trip of over 100 miles, which means someone else took this van to who knows where) and gasoline charges of almost 30 $. These people are liars and thieves, and are trying to foist someone else's illegitimate charges on me-- I'm assuming they think they will put the charges on my debit card and I will be none the wiser. And oh, by the way, I told them that their after hours check in procedure is like some idiotic homework assignment. Avoid this pack of con artists at all cost.

Gary R. 
Évaluation :
5

Stay open a little later.

William C. 
Évaluation :
5

Thanks you again

ERICA R. 
Évaluation :
2

We were rented a damaged vehicle without a vehicle checklist prior to leaving. My wife and I needed to move into our new house so a lot of moving parts were involved. The truck had a busted front right bumper and the right front wheel would rub onto that bumper during a left turn. I didn't notice until we had the vehicle for 20 minutes already and our move was underway. So we just used the truck instead of calling to complain because we only had our moving helpers for 3 hours!

BERT S. 
Évaluation :
3

I think you should habepre people upfront working service was very slow

Debra F. 
Évaluation :
4

Only problem occurred at Kenesaw,GA where we stopped for a minor repair at a major dealer. When we arrived I was questioned why I was there. I said we had a problem with the trailer. He again asked why I was there. I said, because he was a U-Haul dealer and I had a problem. He said, do I look like a mechanic? He then walked off and got someone else.

BRIAN L.  |  Premières impressions 
Évaluation :
3

The truck was not clean. DEFINITELY not sanitized!!! Appeared to be soda splattered on the ceiling in the cab. Ashes, etc in the cup holder and on the floor. This location NEVER cleans the vehicles. I've rented multiple times, and always complain of the same issue. That's how I know I'm wasting my time writing this!

ANGELA M. 
Évaluation :
3

Teach the employees to not ignore the customer while they have a near violent argument. It was very uncomfortable.

RONALD L. 
Évaluation :
3

The process of booking was horrible. The customer service reps were unaware of what the stores were doing, the stores were giving out inaccurate information, and the main UHaul customer service line was rude, combative and patronizing. The store was difficult to get into and out of, and our furniture dolly was left off the truck causing us to have to return to pick it up delaying our move.

Lucas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle P. 
Évaluation :
4

Check in process slow because of slow hand held check in device. Improve wifi?

PHILIP B. 
Évaluation :
1

26ft van had a major vibration coming from the left front wheel. 50 mph caused steering wheel vibration to the extent of being a safety hazard. If this wouldn't have been a short in town move I would have returned it unexceptable. Need more staffing. Waited in line for at least 35 minutes for a lady who disputing a charge from 6 months ago. Not good business practice.

Chad L. 
Évaluation :
5

Rented there many times always quick and very helpful

JERALD F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOBBY S.  |  Premières impressions 
Évaluation :
3

Not happy with my first experience because when I had to check the truck back in after hours the process was made where I couldn't complete it. When I had to put in the mileage it told me that I put in a mileage that was lower than before which is not possible. Also when I try to get customer service to help my situation my wait time was 63min and no help was offered. Now I will have to pay a 20 $fee because I wasn't able to check in the vechicle properly.

HUNTER F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tamara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY B. 
Évaluation :
4

As America is suffering over Co-Vid the service center just needed more staffing inside and out. Overall. I will come back again.

Robin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
1

Personnel did not greet us when we walked in. The truck was dirty with crumbs on the inside drivers floor and the middle console. We had the truck a total of about 2,5 hours and did not eat in it. The outside was also dirty as if it had been driven across country. I should not have been charged a cleaning fee since it wasn't clean to begin with.

Ebony H. 
Évaluation :
3

My email confirmation and text confirmation had two different addresses and I went to the wrong one, to begin with. Your communication should be more clear.

Dana B. 
Évaluation :
4

Make sure trucks run properly before renting

SHARI S. 
Évaluation :
2

It need Maintenance

KEMONO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD D. 
Évaluation :
5

Rien

Bobbie W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTOPHER J. 
Évaluation :
5

Hire more help

Ronald H. 
Évaluation :
5

Thank you keep up the customer friendly service. God bless you in Jesus'name I pray Amen.

Yvette J. 
Évaluation :
1

The customer service war pour the staff asking like they don't won't to be there

anthony T. 
Évaluation :
3

Truck took a minute to rev up in correct gear

Shanquala B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah W. 
Évaluation :
5

I ordered a utility dolly, and didn't know until I got there, that they didn't have any. Wish I would have been notified of that before hand.

LISA O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIANT K. 
Évaluation :
4

Our truck was downsized at the last minute and the dolly we reserved was unavailable. The location for pick up was changed as well but no offer of a discount etc.

Melia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lamar M. 
Évaluation :
4

We ordered one appliance dolly and two other dollies. We were not told they didn't have any until we got there. They have apparently known for weeks that they are out of them and have them on order, but it's kind of a big deal to no tell someone that is relying on them until the moment you are needing them. We could have rented the dollys elsewhere if we knew in advance. Also the truck was filthy and had needles from whom ever used it before. An alarm was broken so the entire time we drove it it made an internal buzzing that the store said to ignore. It was nice that they threw in the pad rental for free.

MATTHEW S. 
Évaluation :
5

New management is wonderful

haylei c.  |  Expérience générale 
Évaluation :
4

Clean exterior windshield and side windows.

FREDERIC H. 
Évaluation :
3

Was not impressed with the condition of the inside of the U-haul. It had not been cleaned out or sanitized. It is Covid there is no reason that the vehicle was not wiped out.

Hollie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Steven was VERY helpful and accommodating. Kevin and Luke also helped me. I would definitely recommend this place to anyone!

JOAN H.  |  Premières impressions 
Évaluation :
5

Always great and Pleasant!

Sean R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Animashawn W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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