Customer Reviews for U-Haul Moving & Storage of Tustin

10 278 évaluations

1431 El Camino Real   Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station -LIMITED PARKING)

(714) 731-1901

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(714) 731-1901

1431 El Camino Real
Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station -LIMITED PARKING)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Dillon D. 
Évaluation :
5

Great service. Very helpful

Greg E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
4

They alright

Jatovie O. 
Évaluation :
3

return process was super!!! Staff member helping was great. Initial check-out was OK

Eric T. 
Évaluation :
5

Great experience using your location & people. My only comment is if a reservation time moves due to equipment issues, can you call the customer letting them know what happened versus a call in which you're confirming a new time & location? It would come off better. :) It all worked out and appreciate the teams ability to get us our time.

Jason H. 
Évaluation :
5

The gas level was just a hair below 1/4 tank...I was told it was a 1/4....No big deal either way but you should somehow make sure there is at least 1/2 tank of gas whenever someone rents a truck...Nothing like renting a truck and the first stop is a gas station to get gas

Sam C. 
Évaluation :
5

Jocelyn was very friendly and cheerful. She explained everything clearly and my rental went smoothly. Return was quick and easy.

Shannon L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hugo C. 
Évaluation :
3

online check in is not that customer friendly.

Jung Hee P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

grzegorz P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joan V. 
Évaluation :
5

The staff was amazing, I had an issue trying to drop the rental off after hours but that has nother to do with this amazing staff. They are the best....

ernest P. 
Évaluation :
2

First my pickup location got moved to a location 15 miles away. (I was told it was only 10 miles on the phone) When I arrived it took way too long for the agent to verify my identity. Then the lock box was blocked behind two giant and nasty dumpster (instructions said to check behind the truck, so not accurate) I finally get in and the Truck had only 1/4 tank of gas. I had ordered furniture blankets, but guess what, No furniture blankets. I had to drive to another uhaul and they gave us a hard time even though I had paid for it. They said they were doing us a “Favor” by giving us the blankets. Overall all bad. I'm glad the person on the phone said they would give me a total of 20 extra miles when I found out I had to pick up at a further location. I just hope they don't come out with another surprise charge.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alandria B. 
Évaluation :
5

The staff is very professional. I was very happy with the service and price.

GUILLERMO A. 
Évaluation :
3

Check in and truck went well. I drove 10 miles and out in a gallon of gas. I was charged for two gallons upon return. Not appropriate

Kurt H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saul C. 
Évaluation :
5

Cameron and the guys great, appears you've invested in newer vehicles & equipment which excellent upgrade and was overdue. Only thing I can say interms of improvement is system upgrade (coordination) btwn app, system and location. Seems every time I go I show up in your system but still need to go thru DL#, CC, etc to complete rental. Thx RP

Ronald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth E. 
Évaluation :
3

Long wait & people waiting for representative to check us in. There was no one at the front desk during the waiting period.

Alida C. 
Évaluation :
5

The woman working there this morning was fantastic. Really the fastest and most efficient transaction I have ever had at a Uhaul. Please make sure she gets the kuddos she deserves.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kourosh A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin C. 
Évaluation :
5

Nothing comes to mind

Andrew E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen A. 
Évaluation :
5

Joshua was quick , efficient & friendly. Made the whole experience from checking in, to checking out enjoyable. Probably the best location in OC hands down. Je leur donnerais 10 étoiles, si je le pouvais. Thank you Joshua!!!!

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allan V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judy C. 
Évaluation :
5

All the employees at Tustin office are so kind and friendly. My reservation was not kept when I rented trucks and equipment in Santa Monice but Tustin is unlike. I will definitely come back to this particular office when I move next.

RIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brigid P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
1

Never damaged the U-Haul truck but got a overhead damage report

Junru Z. 
Évaluation :
5

The girl at the counter is very polite and pleasant. Very good experience!!

Joseph C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MohammadAli M. 
Évaluation :
5

If other customers got the service I did you don't need to do anything

Mike M. 
Évaluation :
5

Everything is perfect

Shiyu Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Excellent service.

WilliamT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph F. 
Évaluation :
5

Easy check in and the truck was clean. Thank you

Scott M. 
Évaluation :
5

Continue with your attention customer desks

Jorge G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meri U. 
Évaluation :
5

Never close. Convienent to have nearby.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alina C. 
Évaluation :
5

I received excellent service at every step. Merci.

Eva D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hilary M. 
Évaluation :
5

Excellent service

NESTOR C. 
Évaluation :
5

Jocelyn was spectacular. The whole place was clean. Staff were nice, communicative and helpful.

Krista I. 
Évaluation :
3

Parking was really bad. I would suggest having someone drop you off if you can.

Joshua K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary D. 
Évaluation :
5

The place was easy to find right off the freeway, manager and the employees were super friendly and it was quick no hassle. Loved it.

Pardeep S. 
Évaluation :
3

The staff at this location is very nice.

Rida L. 
Évaluation :
5

Individual that helped us was SO great and we are very appreciative of the extra attention

Robert T. 
Évaluation :
5

perfect

hongqian D. 
Évaluation :
3

The box was so dirty that it smelled like a homeless person was living in it. I spent a while cleaning the floor but the smell did not go away. Shows me that you don't spend a second cleaning your trucks.

julian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Have the equipment clean

Cesar H. 
Évaluation :
5

All three of the staff I interacted with were great!

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
4

Very helpful and friendly.

Marianne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lesley J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge G. 
Évaluation :
5

Yes i would the gentleman where great helpers.

Alberto V. 
Évaluation :
3

Front desk person took few minutes sending me texts with links that didnt work. Same person hooked the trailer to my car, when I asked how to remove it just in case, he threaten me that if I do that uhaul is not responsible for any accidents and he didnot explain how to do it. Trailer had missing hooks inside and broken rails.

Fermin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elain N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica C. 
Évaluation :
5

None needed

Lawrence L. 
Évaluation :
5

Le service à la clientèle était génial. Knowledgable and helpful staff. Would recommend this location. As a professional mechanic and truck driver I can say this is first class.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

milton N. 
Évaluation :
4

I purchased the Floor Dolly for use but when I picked up the rental van, there was no Floor Dolly inside and I was still charged the $7 for the rental period so I cannot comment on the equipment due to no dolly being available. The truck was clean and well maintained.

Salomon V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danica D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JIM K. 
Évaluation :
5

The staff was friendly and professional. The truck and dolley were ready as scheduled. The location was convenient.

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eunice B. 
Évaluation :
5

All went well

Bryan L. 
Évaluation :
4

Parking is limited and difficult to get in and out. But the staff is excellent and the rental experience was perfect.

James H. 
Évaluation :
5

Thanks for the help appreciate it

cristofer H. 
Évaluation :
5

Customer service was excellent. The leasing agent was very knowledgeable and willing to show us how the equipment worked and set it up. By far one of the most pleasant U-Haul experiences of my life. I would highly recommend this location and will use them again

JOHN L. 
Évaluation :
5

Your always doing a great thank you so much no problems

RICKEY C. 
Évaluation :
5

Great service. Hookup and directions great.

Ray H. 
Évaluation :
5

Xcellent service

alex G. 
Évaluation :
3

Parking and the entrance are so incredibly horrible, but the staff is amazing and extremely helpful

Dawn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saeid N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher E. 
Évaluation :
5

Francisco had excellent customer service skills. Very friendly. I appreciate the great service we received. Thank you Francisco.

Donald C. 
Évaluation :
5

Easy drop-off, clean facility.

Debra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bertha G. 
Évaluation :
5

Quick and easy. The guys were very helpful.

Charity V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sasan A. 
Évaluation :
4

They helped me figure out exactly what I needed.

shante g.  |  Premières impressions 
Évaluation :
3

I moved out on 03/09/2022. The management on duty was not in for that week a schedule change so it reflects that I have a balance due 03/10/2022. I already vacated the unit. My Unit was Closed out a week late spoke to Kaylee at Tustin 714-804-3023 . I should have no balance or nothing showing owed. Left unit wide open and cleaned out on 03/09/2022

Mistina M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Francisco V.  |  Expérience générale 
Évaluation :
5

uhauls infrastructure and available tools/ facility made our move so much easier. Moving is already stressful so we really appreciate how easy uhaul made the rental process for the trailer and the storage facililty. We would 10/10 recommend uhaul to our friends and family for future moves.

Vanessa L.  |  Online Move In 
Évaluation :
5

Great storage facility. All employees are very friendly and helpful.

Berenis R.  |  Expérience générale 
Évaluation :
5

The staff there were very helpful and friendly,answering all my concerns,and catering to my needs.i would rate this location on a scale of 1-10. A high 10.

shavon s.  |  Premières impressions 
Évaluation :
3

There is a Homeless guys leaving right in front of unit 254. I didn't feel safe at all leaving the door open and unlock while I was moving out. Also, there is others storage rental properties that would make your life easier having elevators with a lower cost per rental. In regards the Homeless guy I think he lives in the unit.

Ricardo M.  |  Expérience générale 
Évaluation :
1

Items were stolen from my storage unit, specifically, my personal documents including all of my identity information as well as my children's. The customer deserves some type of recompensation, this property is under 24/7 surveillance this is unacceptable.

brittany A.  |  Expérience générale 
Évaluation :
1

You suck

Ron H.  |  Expérience générale 
Évaluation :
1

We had trouble inputting our access code since there were three keypads. We didn't which one to use. So we ask the guy (an employee?) inside and he said storage hours is closed despite the website saying it closes at 10PM; we were there at 9PM. I managed to figure out which keypad and gained access to the storage facility; we started moving my stuff into my storage unit. Soon after, he called the cops for burglary. We had to explain to the cops everything. Bottom-line is, the person inside the facility did not even know when the storage hours of operation are and was rude/extremely unprofessional. I hope this doesn't happen to anyone else moving in late at night.

Wyza n.  |  Online Move In 
Évaluation :
5

The manager Eddie was a great help to me and I'm very happy with the experience. My only concern was that there was no room to unload storage items because the parking lot was full of the Uhaul trucks and trailers. It's seemed as if the company doesn't care much about the storage part but more of the trucks and trailer rentals. If there can be a better way to load and unload storage I believe you'll get better Buisness. Merci!

tony o.  |  Expérience générale 
Évaluation :
2

Even thought we had reserved a unit three months in advanced, when we arrived, not only was there not a unit of our size available, there was no unit available for us to rent at all. We had to find a location with an available unit and then come back to return the truck. The staff member who worked with us was very apologetic, and she was very helpful in directing us to an alternative location, but it was still inconvenient for our reservation to have been over-looked.

Shawn R.  |  Expérience générale 
Évaluation :
1

Needs friendlier workers!!

luis g.  |  Expérience générale 
Évaluation :
5

Great service

Javier A.  |  Expérience générale 
Évaluation :
5

I commend the staff for always being friendly and helpful. I appreciate you guys! My experience was nothing but pleasant each time I had to access my storage.

Christine O.  |  Expérience générale 
Évaluation :
4

The parking lot is too crowded the office staff specifically Francisco are incredibly friendly but some yard staff are just jerks. It's very difficult to get your car back to the loading dock to load stuff out of your storage and Been more difficult to return U-Haul trucks. staff Ordered me to move a very large U-Haul truck in that incredibly tight crowded parking lot I asked them to do it because it was so tight but Christian refused to help and navigating that area is incredibly difficult

Christine L.  |  Expérience générale 
Évaluation :
3

I would have loved to have had a larger storage space. The ones available were kind of small. I had a very tough time with my unit latch. It wasn't until my daughter noticed a line on the wall and lined it up with the mark that I was able to apply the lock. I don't think anyone should have to go through that. Had she not noticed I would have gave up and reported in broken. There's no way everyone will recognize that marking.

Christine O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S.  |  Expérience générale 
Évaluation :
4

The parking is always full but staff was always accommodating letting me park temporarily close to get stuff out of my storage.

CHRISTEN T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

luis g.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

elio g.  |  Expérience générale 
Évaluation :
1

Zero help, the lock they provided me with boke on the 3rd use was told too busy to help me come back in 3-4 hours. I just paid storage unit for the month and had to vacate due to not big enough and was provided zero proration, witch every other facilities I contacted do provide, I suggest using them for truck rental and use others for storage

Gary A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alania W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin F.  |  Expérience générale 
Évaluation :
5

Everyone was friendly . Frankie was exceptional . True gem guy

RAM S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAM S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffery M.  |  Expérience générale 
Évaluation :
5

The customer service reps were great.

chanda p.  |  Premières impressions 
Évaluation :
5

I want to give Sarah at this location a mention because she saved the day for us! We received incorrect information from another rep and based our reservation on it. When we called to confirm Sarah was able to fix the issue and went above and beyond to get us moved in! We thought we were going to have to park our truck full of belongings somewhere once we arrived and hope they weren't stolen but Sarah got us all set up with a unit and even after leaving the office she sent us information to get us all set up for after hours move in. She deserves a huge kudos and a raise!

Ngozi N.  |  Premières impressions 
Évaluation :
5

Andrew was particularly helpful and accommodating during the Covid crisis. Excellent work. Amazing job. Unique manager.

MARIA N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B.  |  Expérience générale 
Évaluation :
2

People in the office are wack especially management

Anna J.  |  Expérience générale 
Évaluation :
3

The office was difficult to contact, long wait times in person, long phone hold times, then was disconnected. let them know we had moved out then got an email a week later asking where our payment was

Diane C.  |  Expérience générale 
Évaluation :
1

Horrible, I was provide a upstairs storage after been told it was down stairs, the rep. had me deliver my furniture in Tustin, than made me drive the truck all the way to Garden Grove. horrible!

MELISSA G.  |  Premières impressions 
Évaluation :
2

facility was ok, the customer service could be better and the manager could pay more attention, gave up my unit was paid in full and i was still charger 259,95 which overdrafted my bank account.

Armando N.  |  Expérience générale 
Évaluation :
1

Horrible customer service. They key to my lock mysteriously didn't work and they didn't have an answer as to why (even tho it worked in the past). Had to pay $50 to cut a lock that wasn't even mine.

Joshua H.  |  Expérience générale 
Évaluation :
4

Service and storage good

Arthur V.  |  Expérience générale 
Évaluation :
5

Good job.

elio g.  |  Premières impressions 
Évaluation :
5

Responsible. Professional. Great value

Carlos N.  |  Premières impressions 
Évaluation :
1

The people working at this location must hate their job so much because they were extremely rude. This location also has the worst parking and storage loading area I've ever been in.

ZACHARY T.  |  Expérience générale 
Évaluation :
5

The staff are competent and friendly.

Sam M.  |  Expérience générale 
Évaluation :
5

They we're very nice and helpful!

Bethany P.  |  Expérience générale 
Évaluation :
1

CUSTOMER SERVICE IS TERRIBLE AND YOUR C.S. REPS HAVE NO CLUE WHAT THEY ARE DOING. HOW CAN YOU RENT A STORAGE TO A CUSTOMER AND NOT TELL THEM THERE ARE NO ELEVATORS TO MOVE THEIR FURNITURE??????

vivian s.  |  Réservation 
Évaluation :
5

In fact, I did not come to this facility and didn't know its storage condition. The persons I contacted with were very nice dealing with delivering my 3 U-box to my apartment. Nice job for them.

Zhiqian D.  |  Expérience générale 
Évaluation :
5

I had two uboxes delivered. Everything went smoothly. The staff were professional and friendly.

Charles L.  |  Expérience générale 
Évaluation :
4

Aa

Ed R.  |  Expérience générale 
Évaluation :
3

Not enough parking available

Crystal C.  |  Expérience générale 
Évaluation :
3

2nd floor with no elevator, no AC, etc.

Ed R.  |  Réservation 
Évaluation :
3

We had issues with our Uboxes, and was told that I had to bring my own truck and there was no truck available at the site.

Yushu Z.  |  Expérience générale 
Évaluation :
1

Andrew the general manager in's Tustin is very unprofessional and impatient to customers. And uhaul make it very confusing for pick up ubox or delivery it. the door is sealed and didn't notice earlie.

Bo H.  |  Expérience générale 
Évaluation :
3

Poor customer service . Not very helpful and staff seemed very lazy

susana h.  |  Réservation 
Évaluation :
4

Never had a problem.

Ronald N.  |  Expérience générale 
Évaluation :
1

Andrew and staff were completely and utterly unaccommodating and unprofessional. The units are not the actual size they advertise. Customer service was at an all time low.

Wallace O.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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