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Jorge G.Customer Reviews for U-Haul Moving & Storage of Tustin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Yes i would the gentleman where great helpers.
Alberto V.Front desk person took few minutes sending me texts with links that didnt work. Same person hooked the trailer to my car, when I asked how to remove it just in case, he threaten me that if I do that uhaul is not responsible for any accidents and he didnot explain how to do it. Trailer had missing hooks inside and broken rails.
Fermin L.None needed
Lawrence L.Le service à la clientèle était génial. Knowledgable and helpful staff. Would recommend this location. As a professional mechanic and truck driver I can say this is first class.
Paul A.I purchased the Floor Dolly for use but when I picked up the rental van, there was no Floor Dolly inside and I was still charged the $7 for the rental period so I cannot comment on the equipment due to no dolly being available. The truck was clean and well maintained.
Salomon V.The staff was friendly and professional. The truck and dolley were ready as scheduled. The location was convenient.
James M.All went well
Bryan L.Parking is limited and difficult to get in and out. But the staff is excellent and the rental experience was perfect.
James H.Thanks for the help appreciate it
cristofer H.Customer service was excellent. The leasing agent was very knowledgeable and willing to show us how the equipment worked and set it up. By far one of the most pleasant U-Haul experiences of my life. I would highly recommend this location and will use them again
JOHN L.Your always doing a great thank you so much no problems
RICKEY C.Great service. Hookup and directions great.
Ray H.Xcellent service
alex G.Parking and the entrance are so incredibly horrible, but the staff is amazing and extremely helpful
Dawn L.Francisco had excellent customer service skills. Very friendly. I appreciate the great service we received. Thank you Francisco.
Donald C.Easy drop-off, clean facility.
Debra G.Quick and easy. The guys were very helpful.
Charity V.Very professional and friendly staff.
Ryan W.Excellent job!
Baozhong Z.Nothing! We always rent from the Tustin location... they are friendly, fast and are very helpful!
Diane W.The team that checked me in were extremely helpful and friendly.
Daniel K.Everything was great. Excellent customer service. Got the wrong truck without a ramp (10') and the staff was very accommodating and got me into a truck with ramp (15') in no time. Couldn't be more appreciative of the great customer service.
Ryan G.The people at the location were excellent. Unfortunately I had to drive 30 minutes to pick up the trailer. It was not the location I requested.
Paul U.Very friendly staff
RICHARD S.Check in help needs to happier and friendlier. Use complete sentences when speaking to guests. Do you have a contact? instead Do you have someone that we can list as a contact person in case of an emergency. Charge the price quoted. Somehow was almost over charged by 30 % Felt like the person working didn't want to be there. Return after hours and the location finder was activated on iphone but your app didn't work.
Jim H.The young lady who worked today totally saved our whole moving experience!! She was very helpful and was willing to help change our reservation and made everything super smooth all while having a smile on her face! This is what truly made this day easy! Thank you!!
Stephanie L.Waited 30 minutes in the lobby for someone to come and help us. We had to go search for an associate on the backlot as no one ever came to the front. They were driving the forklifts and doing other things instead of helping paying customers in the front. Super disappointed and would not recommend this location to anyone.
Coral B.Great customer service thank you
Shirsha N.Joclyne checked me out to get the truck and Josh checked me in when I returned it. Both were very polite and courteous when they helped me. Complaint: Get more PARKING for customers!! The last three times I have rented here, parking for my vehicle was a problem.
Douglas H.This trailer was a little lower than 5x8. Had to move ball higher.
Stuart C.Check In - Did not get Employee's name, he went above and beyond to help me chose the right truck.
Adriana R.My original location for pickup was changed by uhaul from Newport beach to Tustin and was not told until i drove to Newport beach to pickup the truck. A text was not sent to me.
Matthew K.Super efficient return
CHRISTOPHER ALAN D.👍
Roland M.A pleasure to work with.
James K.Door on the trailer didn't open or close well.
Anthony B.The guy at front desk very nice to help cistomer
Hoa N.Make bloody sure that the U-Haul employee shows you how the strap and chain your car to a transport my axle was bent coming off cause he didn't tell me he chained it damaged my car and now can't drive it
KRISTINA C.Vehicle return was very congested. The site is small so I'm not sure how that could be handled better. Probably only solution is more employees but likely won't be received well. GREAT check in process to get the vehicle.
Jacob G.The only negative I have for the location is that it is difficult to drive onto and off the lot as the location is rather small. Very friendly customer service though.
Joseph K.Very friendly staff
Alex T.Iv
Henry M.Nothing is great service
RYSZARD I.Rented a trailer in two diferent ocations and both of the trailers were with one of the tires in a bad condition.
Cesar H.Truck was dangerous. Mirrors were loose and fell downward while driving so I had to roll down window and readjust mirror to be able to see anything to the left of the vehicle. There was also a loose piece of truck that would get stuck under foot and gas pedal. There was no parking, I had a sprained ankle and it was the worst experience returning the vehicle and finding the key drop was a pain. Tried contacting company and it never worked out. Would never use this location again.
Mary G.!
Mike A.I liked the return process. It was just an easy drop off with no work. The work is done by them. I really appreciate it as I have a baby on board, and I wanted to keep my hands clean.
Andres D.I've used this location 3-4-5 times in the last year and the experience is always wonderful. The staff if friendly, courteous and professional.
Jerry F.Friendly and funny
JESSICA F.It was an after hours drop off, very convenient for us that we work the next day. Merci.
Carlos L.There always seems to be a change in staff where you may a good experience or not. This location also attracts a lot of day laborers who are supposed to stay off premises. Mostly they don't and can be aggressive. Other locations don't seem to have this problem.
MELVYN T.Truck performance was in bad shape Steering wheel wasn't performing well My schedule was tight that day to move my stuff So I wasn't able to go back and ask them better truck.
irshad F.Excellent customer service
Felipe M.Cost per mile was too expensive. Better options for renting the vehicle.
Sarith K.Adrian was a huge help during the check in process. Very friendly and asked us if we needed help while looking through the supplies. He also walked us through what the check out process would look like when we returned the truck, which was helpful as this was our first uhaul rental. I wish the location had more customer parking, but aside from that felt the process from start to finish was well organized and smooth.
Christopher T.They helped me figure out exactly what I needed.
shante g. | Premières impressionsI moved out on 03/09/2022. The management on duty was not in for that week a schedule change so it reflects that I have a balance due 03/10/2022. I already vacated the unit. My Unit was Closed out a week late spoke to Kaylee at Tustin 714-804-3023 . I should have no balance or nothing showing owed. Left unit wide open and cleaned out on 03/09/2022
Mistina M. | Expérience généraleuhauls infrastructure and available tools/ facility made our move so much easier. Moving is already stressful so we really appreciate how easy uhaul made the rental process for the trailer and the storage facililty. We would 10/10 recommend uhaul to our friends and family for future moves.
Vanessa L. | Online Move InGreat storage facility. All employees are very friendly and helpful.
Berenis R. | Expérience généraleThe staff there were very helpful and friendly,answering all my concerns,and catering to my needs.i would rate this location on a scale of 1-10. A high 10.
JEFFREY G. | Premières impressionsThere is a Homeless guys leaving right in front of unit 254. I didn't feel safe at all leaving the door open and unlock while I was moving out. Also, there is others storage rental properties that would make your life easier having elevators with a lower cost per rental. In regards the Homeless guy I think he lives in the unit.
Ricardo M. | Expérience généraleItems were stolen from my storage unit, specifically, my personal documents including all of my identity information as well as my children's. The customer deserves some type of recompensation, this property is under 24/7 surveillance this is unacceptable.
brittany A. | Expérience généraleYou suck
Ron H. | Expérience généraleWe had trouble inputting our access code since there were three keypads. We didn't which one to use. So we ask the guy (an employee?) inside and he said storage hours is closed despite the website saying it closes at 10PM; we were there at 9PM. I managed to figure out which keypad and gained access to the storage facility; we started moving my stuff into my storage unit. Soon after, he called the cops for burglary. We had to explain to the cops everything. Bottom-line is, the person inside the facility did not even know when the storage hours of operation are and was rude/extremely unprofessional. I hope this doesn't happen to anyone else moving in late at night.
Wyza n. | Online Move InThe manager Eddie was a great help to me and I'm very happy with the experience. My only concern was that there was no room to unload storage items because the parking lot was full of the Uhaul trucks and trailers. It's seemed as if the company doesn't care much about the storage part but more of the trucks and trailer rentals. If there can be a better way to load and unload storage I believe you'll get better Buisness. Merci!
tony o. | Expérience généraleEven thought we had reserved a unit three months in advanced, when we arrived, not only was there not a unit of our size available, there was no unit available for us to rent at all. We had to find a location with an available unit and then come back to return the truck. The staff member who worked with us was very apologetic, and she was very helpful in directing us to an alternative location, but it was still inconvenient for our reservation to have been over-looked.
Shawn R. | Expérience généraleNeeds friendlier workers!!
luis g. | Expérience généraleGreat service
Javier A. | Expérience généraleI commend the staff for always being friendly and helpful. I appreciate you guys! My experience was nothing but pleasant each time I had to access my storage.
Christine O. | Expérience généraleThe parking lot is too crowded the office staff specifically Francisco are incredibly friendly but some yard staff are just jerks. It's very difficult to get your car back to the loading dock to load stuff out of your storage and Been more difficult to return U-Haul trucks. staff Ordered me to move a very large U-Haul truck in that incredibly tight crowded parking lot I asked them to do it because it was so tight but Christian refused to help and navigating that area is incredibly difficult
Christine L. | Expérience généraleI would have loved to have had a larger storage space. The ones available were kind of small. I had a very tough time with my unit latch. It wasn't until my daughter noticed a line on the wall and lined it up with the mark that I was able to apply the lock. I don't think anyone should have to go through that. Had she not noticed I would have gave up and reported in broken. There's no way everyone will recognize that marking.
Christine O. | Premières impressionsThe parking is always full but staff was always accommodating letting me park temporarily close to get stuff out of my storage.
CHRISTEN T. | Expérience généraleZero help, the lock they provided me with boke on the 3rd use was told too busy to help me come back in 3-4 hours. I just paid storage unit for the month and had to vacate due to not big enough and was provided zero proration, witch every other facilities I contacted do provide, I suggest using them for truck rental and use others for storage
Gary A. | Expérience généraleEveryone was friendly . Frankie was exceptional . True gem guy
RAM S. | Expérience généraleThe customer service reps were great.
chanda p. | Premières impressionsI want to give Sarah at this location a mention because she saved the day for us! We received incorrect information from another rep and based our reservation on it. When we called to confirm Sarah was able to fix the issue and went above and beyond to get us moved in! We thought we were going to have to park our truck full of belongings somewhere once we arrived and hope they weren't stolen but Sarah got us all set up with a unit and even after leaving the office she sent us information to get us all set up for after hours move in. She deserves a huge kudos and a raise!
Ngozi N. | Premières impressionsAndrew was particularly helpful and accommodating during the Covid crisis. Excellent work. Amazing job. Unique manager.
MARIA N. | Expérience généralePeople in the office are wack especially management
Anna J. | Expérience généraleThe office was difficult to contact, long wait times in person, long phone hold times, then was disconnected. let them know we had moved out then got an email a week later asking where our payment was
Diane C. | Expérience généraleHorrible, I was provide a upstairs storage after been told it was down stairs, the rep. had me deliver my furniture in Tustin, than made me drive the truck all the way to Garden Grove. horrible!
MELISSA G. | Premières impressionsfacility was ok, the customer service could be better and the manager could pay more attention, gave up my unit was paid in full and i was still charger 259,95 which overdrafted my bank account.
Armando N. | Expérience généraleHorrible customer service. They key to my lock mysteriously didn't work and they didn't have an answer as to why (even tho it worked in the past). Had to pay $50 to cut a lock that wasn't even mine.
Joshua H. | Expérience généraleService and storage good
Arthur V. | Expérience généraleGood job.
elio g. | Premières impressionsResponsible. Professional. Great value
Carlos N. | Premières impressionsThe people working at this location must hate their job so much because they were extremely rude. This location also has the worst parking and storage loading area I've ever been in.
ZACHARY T. | Expérience généraleThe staff are competent and friendly.
Sam M. | Expérience généraleThey we're very nice and helpful!
Bethany P. | Expérience généraleCUSTOMER SERVICE IS TERRIBLE AND YOUR C.S. REPS HAVE NO CLUE WHAT THEY ARE DOING. HOW CAN YOU RENT A STORAGE TO A CUSTOMER AND NOT TELL THEM THERE ARE NO ELEVATORS TO MOVE THEIR FURNITURE??????
vivian s. | RéservationIn fact, I did not come to this facility and didn't know its storage condition. The persons I contacted with were very nice dealing with delivering my 3 U-box to my apartment. Nice job for them.
Zhiqian D. | Expérience généraleI had two uboxes delivered. Everything went smoothly. The staff were professional and friendly.
Charles L. | Expérience généraleAa
Ed R. | Expérience généraleNot enough parking available
Crystal C. | Expérience générale2nd floor with no elevator, no AC, etc.
Ed R. | RéservationWe had issues with our Uboxes, and was told that I had to bring my own truck and there was no truck available at the site.
Yushu Z. | Expérience généraleAndrew the general manager in's Tustin is very unprofessional and impatient to customers. And uhaul make it very confusing for pick up ubox or delivery it. the door is sealed and didn't notice earlie.
Bo H. | Expérience généralePoor customer service . Not very helpful and staff seemed very lazy
susana h. | RéservationNever had a problem.
Ronald N. | Expérience généraleAndrew and staff were completely and utterly unaccommodating and unprofessional. The units are not the actual size they advertise. Customer service was at an all time low.
Wallace O. | Expérience générale