Customer Reviews for U-Haul Moving & Storage of Tustin

10 568 évaluations

1431 El Camino Real   Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station -LIMITED PARKING)

(714) 731-1901

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(714) 731-1901

1431 El Camino Real
Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station -LIMITED PARKING)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
5

Lower your per mile costs. $1,39 a mile is outrageous. It shouldn't even be half that.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
2

I did not like the person I worked with, he was very rude, he was the only male working on Sunday at 4 pm, not a nice person, rude to customer as well, he needs training on how to be nice

michelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAQIB J. 
Évaluation :
1

If there was a next time maybe don't have the employees be so apathetic and rude. Didn't go through the disclosures or walkthrough for the truck before walking off. Floored the vehicle and slammed the doors before letting me inspect vehicle. Actual vehicle was missing a mirror and was rickety poorly maintained. Gave rude service from the get go. Never returning to this location again.

Jonathan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marlon C. 
Évaluation :
4

Don't rent a Truck with a bad steering.

Raymond G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAYLER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory H. 
Évaluation :
4

Cleaning could be better. I abserved no disinfecting or sanitizing of vehicle when cleaning or washing

Donald S. 
Évaluation :
5

The staff at Tustin was awesome.

Donald E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

The selector for the AC, heat, defrost did not work. I didn't have air circulation except for rolling down the window. The driver side mirror did not adjust so I had to lean forward to see the traffic in my left side. Usually I get great vehicles from this location, but this time I did not have a great experience with the rental.

Patrick T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio S. 
Évaluation :
5

Nothing that I can recommend

Charles H. 
Évaluation :
5

It is very good

Cornell C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa E. 
Évaluation :
5

Easy in and out Helpful employees

Ben S. 
Évaluation :
5

Five stars!

Jeremy D. 
Évaluation :
5

Customer service was incredible. Everyone was helpful with getting the correct size boxes, and info on the vehicle. The check out at the end was quick and painless. I'd recommend this company all the way.

gina R. 
Évaluation :
1

The coffee shop should not have been listed as the drop off location. It's very confusing.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexander R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

huy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dushyant M. 
Évaluation :
5

The staff were very courteous and worked efficiently. Danny did a great job attaching the trailer to my Tesla.

David W. 
Évaluation :
1

WARN customers that they might be able to return the vehicle after hours because the lot gets full. WARN clients their vehicle will be blocked in at night an you will not be able to get a hold of anyone. Even if it's an emergency. The General Manager will not respond even if UHaul contacts him/her 5 times. You will never be contacted. VERY POOR MANAGEMENT.

Michelle H. 
Évaluation :
5

The wait time was a bit slow due to their only being two staff members available. The line did pile up. Other than that, the staff members were very kind and helpful, and everything was smooth. Merci.

Tyrell T. 
Évaluation :
5

Fantastic service, will use again.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald E. 
Évaluation :
5

Very timely, easy and excellent experience!

henry N. 
Évaluation :
5

👍👍👍👍

NESTOR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHLOE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frances C. 
Évaluation :
4

the Garry location and Garden Grove Blvd location were not helpful at all and should reimburse for uber charges for misleading information.

ZACHARY P. 
Évaluation :
2

The truck reeked of cigarettes. An employee wiped it down but sprayed the windows and windshield with something oily and sticky. Driving was hazardous and my sinuses still haven't recover led from the sneezing and stench. The employees were nice but the truck was disgusting. I'm glad I don't have a storage unit there anymore.

Krista I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ron D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kontong Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yiwei D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omid R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENITO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Always the best. This store is great. Quick and efficient! I suggest to all online reservation customers to complete the whole process. 3 minutes for paperwork. 3 minutes to hook up. Awesome!!

SCOTT S. 
Évaluation :
5

Nothing Service was outstanding

James R. 
Évaluation :
3

The check engine light was on in the truck. I reserved a truck near me, was called 2 days before and was told there were no trucks. Keep in mind, I reserved weeks in advanced. Was sent to a different site 20 miles away from my house. Then was told only had 98 mile. The distance I was moving was 94, then adding the 20 to get the truck. When I informed the sales clerk, he didnt care.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myra S. 
Évaluation :
5

Provide at least half gas because transport vehicles are eating gas too fast, and read gas volume more precisely.

Zhenping Z. 
Évaluation :
5

I tried to use the first time. When I go rent a truck tall staff is too kind. He is a friendly. He's spoke details how to return things and use of information. I will recommend it to my friends.It's moved well.

SOHYANG K. 
Évaluation :
5

Shout out to Jose who was super communicative and easy to talk to and ask questions!

Goldie Y. 
Évaluation :
1

We returned the Uhaul with more gas than it had when we picked it up and we still received a gas charge!

Bahram B. 
Évaluation :
5

The gentleman who checked me in on Sunday October 16 was awesome. I can't remember his name. He really represents your company well. So very nice and helpfull. Can't say the same about your phone system. That is awful. So hard to get through and takes forever.

rebecca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

The location is good. It's small and kinda funky especially with the people looking for work outside the location is a bit of a turn off. But the staff you have working at this location was great. Best staff I've ever encountered at a U-Haul. Thumbs up!! Thank you.

Brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA L. 
Évaluation :
5

Tustin office is the best store within my 10 mile radius, thank you To all the staff at the Tustin store.

Dan K. 
Évaluation :
5

Service was smooth and fast. Nice personnel.

CARLOS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farzaneh A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Geoff O. 
Évaluation :
4

Understaffed, but crew was very helpful

Mike S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JIM H. 
Évaluation :
5

You était très bien .

Arnaud D. 
Évaluation :
3

I was told to drop off my keys on drop off box and I was not going to get charged for extra day then I returned my vehicle back with the same gas I was provided and I still got charged for extra gas. Just for my protection I recorded my gas gage when I returned it and I drop off the keys and I still got charged. I have not gone back to talk to the manager but if you wish to call me 3232281409

RICARDO R. 
Évaluation :
5

Rien

Ava K. 
Évaluation :
5

very nice. also like the movers we used through you.

Sarah B. 
Évaluation :
2

I am not expecting Super friendly service. I know i visited Uhaul to get rent a truck. "name?", "follow me" only heard these three words whole process during the visit. Understand you might had personal thing bring your mood down but you need to do what you need to do. Toss me a key and walk back to the office without any explanation was not the service i was expected. I'm glad i already knew the process of uhaul and hoping that other customers does not getting a truck from same person i got from.

sean P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donald E. 
Évaluation :
5

The staff here is very efficient, knowledgeable and friendly.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon T. 
Évaluation :
1

The light inside the loading truck was not working.

Saman T. 
Évaluation :
5

Nothing --- service was great, installation was superb and they recommended us to wait at a Starbucks across the street while they performed the install. And they refunded me money for parts not used during the installation - great integrity!

Steven E. 
Évaluation :
5

The staff was very friendly both at pick-up and drop-off. I had a great experience.

Javier R. 
Évaluation :
4

First the auto transporter initially chosen has driver side wheel strap is damaged (cut 2-1/2' short) & front passenger side tire has no thread. Second was even worse after few miles driving on freeway the passenger side mirror drooped down pointing low with very limited view of other vehicles on passenger side which makes changing lane risky. I tried getting tools to tighten mirror but it to no avail. It tightened a little & will get loose further (probably stripped allen nut). I tied n empty water bottle with plastic to secure to prop up mirror. U-Haul should maintain equipments to make sure they're road worthy & safe.

CARLITO P. 
Évaluation :
4

It was difficult to park after hours

Joanne R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi P. 
Évaluation :
5

This is my go-to drop off location. Quick and easy to get in and out. And I should add, close to home.

Phil K. 
Évaluation :
5

Thank you !

MaraDelCarmen D. 
Évaluation :
5

Great personality and understandable I am very patient

Mario H. 
Évaluation :
5

Jocelyn was wonderful. Very professional and engaging. I work with dealerships, and would love to have her as a Service Advisor!

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yue W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
1

My ratings are clearly due to the charges. The issue quite frankly was the terms & conditions email that I received confirming my rental said return never stated anything about the return time. The text I received states only on Wednesday- no time included or excess mileage charges. Since there was no personal direction or communication at pick-up I based the return on the email Terms/conditions. Again there was no time stated. If I would've been told or known I would've turned it in as early as yesterday. I feel that I was misled and these potential charges certainly were not communicated properly. I was charged an extra $100.20. Definitely poor customer service.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARY B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge B.  |  Expérience générale 
Évaluation :
3

I moved out because ONE of your Employees, tried to ILLEGALLY charge me for Non Authorized services. Who ever this was SHOULD be FIRED !!!

pedro s.  |  Expérience générale 
Évaluation :
4

They helped me figure out exactly what I needed.

shante g.  |  Premières impressions 
Évaluation :
3

I moved out on 03/09/2022. The management on duty was not in for that week a schedule change so it reflects that I have a balance due 03/10/2022. I already vacated the unit. My Unit was Closed out a week late spoke to Kaylee at Tustin 714-804-3023 . I should have no balance or nothing showing owed. Left unit wide open and cleaned out on 03/09/2022

Mistina M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Francisco V.  |  Expérience générale 
Évaluation :
5

uhauls infrastructure and available tools/ facility made our move so much easier. Moving is already stressful so we really appreciate how easy uhaul made the rental process for the trailer and the storage facililty. We would 10/10 recommend uhaul to our friends and family for future moves.

Vanessa L.  |  Online Move In 
Évaluation :
5

Great storage facility. All employees are very friendly and helpful.

Berenis R.  |  Expérience générale 
Évaluation :
5

The staff there were very helpful and friendly,answering all my concerns,and catering to my needs.i would rate this location on a scale of 1-10. A high 10.

shavon s.  |  Premières impressions 
Évaluation :
3

There is a Homeless guys leaving right in front of unit 254. I didn't feel safe at all leaving the door open and unlock while I was moving out. Also, there is others storage rental properties that would make your life easier having elevators with a lower cost per rental. In regards the Homeless guy I think he lives in the unit.

Ricardo M.  |  Expérience générale 
Évaluation :
1

Items were stolen from my storage unit, specifically, my personal documents including all of my identity information as well as my children's. The customer deserves some type of recompensation, this property is under 24/7 surveillance this is unacceptable.

brittany A.  |  Expérience générale 
Évaluation :
1

You suck

Ron H.  |  Expérience générale 
Évaluation :
1

We had trouble inputting our access code since there were three keypads. We didn't which one to use. So we ask the guy (an employee?) inside and he said storage hours is closed despite the website saying it closes at 10PM; we were there at 9PM. I managed to figure out which keypad and gained access to the storage facility; we started moving my stuff into my storage unit. Soon after, he called the cops for burglary. We had to explain to the cops everything. Bottom-line is, the person inside the facility did not even know when the storage hours of operation are and was rude/extremely unprofessional. I hope this doesn't happen to anyone else moving in late at night.

Wyza n.  |  Online Move In 
Évaluation :
5

The manager Eddie was a great help to me and I'm very happy with the experience. My only concern was that there was no room to unload storage items because the parking lot was full of the Uhaul trucks and trailers. It's seemed as if the company doesn't care much about the storage part but more of the trucks and trailer rentals. If there can be a better way to load and unload storage I believe you'll get better Buisness. Merci!

tony o.  |  Expérience générale 
Évaluation :
2

Even thought we had reserved a unit three months in advanced, when we arrived, not only was there not a unit of our size available, there was no unit available for us to rent at all. We had to find a location with an available unit and then come back to return the truck. The staff member who worked with us was very apologetic, and she was very helpful in directing us to an alternative location, but it was still inconvenient for our reservation to have been over-looked.

Shawn R.  |  Expérience générale 
Évaluation :
1

Needs friendlier workers!!

luis g.  |  Expérience générale 
Évaluation :
5

Great service

Javier A.  |  Expérience générale 
Évaluation :
5

I commend the staff for always being friendly and helpful. I appreciate you guys! My experience was nothing but pleasant each time I had to access my storage.

Christine O.  |  Expérience générale 
Évaluation :
4

The parking lot is too crowded the office staff specifically Francisco are incredibly friendly but some yard staff are just jerks. It's very difficult to get your car back to the loading dock to load stuff out of your storage and Been more difficult to return U-Haul trucks. staff Ordered me to move a very large U-Haul truck in that incredibly tight crowded parking lot I asked them to do it because it was so tight but Christian refused to help and navigating that area is incredibly difficult

Christine L.  |  Expérience générale 
Évaluation :
3

I would have loved to have had a larger storage space. The ones available were kind of small. I had a very tough time with my unit latch. It wasn't until my daughter noticed a line on the wall and lined it up with the mark that I was able to apply the lock. I don't think anyone should have to go through that. Had she not noticed I would have gave up and reported in broken. There's no way everyone will recognize that marking.

Christine O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas S.  |  Expérience générale 
Évaluation :
4

The parking is always full but staff was always accommodating letting me park temporarily close to get stuff out of my storage.

CHRISTEN T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

luis g.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

elio g.  |  Expérience générale 
Évaluation :
1

Zero help, the lock they provided me with boke on the 3rd use was told too busy to help me come back in 3-4 hours. I just paid storage unit for the month and had to vacate due to not big enough and was provided zero proration, witch every other facilities I contacted do provide, I suggest using them for truck rental and use others for storage

Gary A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alania W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin F.  |  Expérience générale 
Évaluation :
5

Everyone was friendly . Frankie was exceptional . True gem guy

RAM S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAM S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffery M.  |  Expérience générale 
Évaluation :
5

The customer service reps were great.

chanda p.  |  Premières impressions 
Évaluation :
5

I want to give Sarah at this location a mention because she saved the day for us! We received incorrect information from another rep and based our reservation on it. When we called to confirm Sarah was able to fix the issue and went above and beyond to get us moved in! We thought we were going to have to park our truck full of belongings somewhere once we arrived and hope they weren't stolen but Sarah got us all set up with a unit and even after leaving the office she sent us information to get us all set up for after hours move in. She deserves a huge kudos and a raise!

Ngozi N.  |  Premières impressions 
Évaluation :
5

Andrew was particularly helpful and accommodating during the Covid crisis. Excellent work. Amazing job. Unique manager.

MARIA N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B.  |  Expérience générale 
Évaluation :
2

People in the office are wack especially management

Anna J.  |  Expérience générale 
Évaluation :
3

The office was difficult to contact, long wait times in person, long phone hold times, then was disconnected. let them know we had moved out then got an email a week later asking where our payment was

Diane C.  |  Expérience générale 
Évaluation :
1

Horrible, I was provide a upstairs storage after been told it was down stairs, the rep. had me deliver my furniture in Tustin, than made me drive the truck all the way to Garden Grove. horrible!

MELISSA G.  |  Premières impressions 
Évaluation :
2

facility was ok, the customer service could be better and the manager could pay more attention, gave up my unit was paid in full and i was still charger 259,95 which overdrafted my bank account.

Armando N.  |  Expérience générale 
Évaluation :
1

Horrible customer service. They key to my lock mysteriously didn't work and they didn't have an answer as to why (even tho it worked in the past). Had to pay $50 to cut a lock that wasn't even mine.

Joshua H.  |  Expérience générale 
Évaluation :
4

Service and storage good

Arthur V.  |  Expérience générale 
Évaluation :
5

Good job.

elio g.  |  Premières impressions 
Évaluation :
5

Responsible. Professional. Great value

Carlos N.  |  Premières impressions 
Évaluation :
1

The people working at this location must hate their job so much because they were extremely rude. This location also has the worst parking and storage loading area I've ever been in.

ZACHARY T.  |  Expérience générale 
Évaluation :
5

The staff are competent and friendly.

Sam M.  |  Expérience générale 
Évaluation :
5

They we're very nice and helpful!

Bethany P.  |  Expérience générale 
Évaluation :
1

CUSTOMER SERVICE IS TERRIBLE AND YOUR C.S. REPS HAVE NO CLUE WHAT THEY ARE DOING. HOW CAN YOU RENT A STORAGE TO A CUSTOMER AND NOT TELL THEM THERE ARE NO ELEVATORS TO MOVE THEIR FURNITURE??????

vivian s.  |  Réservation 
Évaluation :
5

In fact, I did not come to this facility and didn't know its storage condition. The persons I contacted with were very nice dealing with delivering my 3 U-box to my apartment. Nice job for them.

Zhiqian D.  |  Expérience générale 
Évaluation :
5

I had two uboxes delivered. Everything went smoothly. The staff were professional and friendly.

Charles L.  |  Expérience générale 
Évaluation :
4

Aa

Ed R.  |  Expérience générale 
Évaluation :
3

Not enough parking available

Crystal C.  |  Expérience générale 
Évaluation :
3

2nd floor with no elevator, no AC, etc.

Ed R.  |  Réservation 
Évaluation :
3

We had issues with our Uboxes, and was told that I had to bring my own truck and there was no truck available at the site.

Yushu Z.  |  Expérience générale 
Évaluation :
1

Andrew the general manager in's Tustin is very unprofessional and impatient to customers. And uhaul make it very confusing for pick up ubox or delivery it. the door is sealed and didn't notice earlie.

Bo H.  |  Expérience générale 
Évaluation :
3

Poor customer service . Not very helpful and staff seemed very lazy

susana h.  |  Réservation 
Évaluation :
4

Never had a problem.

Ronald N.  |  Expérience générale 
Évaluation :
1

Andrew and staff were completely and utterly unaccommodating and unprofessional. The units are not the actual size they advertise. Customer service was at an all time low.

Wallace O.  |  Expérience générale 
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