Customer Reviews for U-Haul Moving & Storage of Twin Falls

2 985 évaluations

1757 Kimberly Rd   Twin Falls, ID 83301
(About 1/2 mile east of Blue Lakes Blvd)

(208) 735-0075

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(208) 735-0075

1757 Kimberly Rd
Twin Falls, ID 83301
(About 1/2 mile east of Blue Lakes Blvd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

When I called multiple uhaul locations to find the vehicle dolly I wanted no one had it and no one indicated that there was one in the town from which I was leaving (something I discovered upon returning the car carrier). I spent about 3 times the cost and lost over an hour and a half of my day. And all this when I had a family member willing to help me y loaning me his flatbed trailer. I wanted to help support the economy and chose to use U-Haul. In the future given the option, I will not do so. Please encourage your representatives to ask their customers more about what they are trying to accomplish, where they are starting from, heading to, and returning to, and work yo be an advocate for your clients by exploring the best and most cost effective options for everyone. It is the best way to have returning, happy, evangelical customers who promote your business and do the marketing for you.

Jonathon M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
5

The person that helped me was fantastic . Next time I go in, and I do to refill propane, I will ask if he was recognized or rewarded for his service. If not then we really need to talk.

Bret B. 
Évaluation :
5

The staff and the location were awesome! The truck we rented had a couple of issues that the staff were unaware of when it was rented. It is not their fault. The tire pressure monitoring system had an error and needed checked out (happened towards the end of the day, was not happening when we rented the truck), and the air conditioning wasn't working well (likely needs to be recharged). Again, these issues weren't something that could've been easily resolved or noticed between rentals. I would 100 % rent from this location again. Staff were wonderful at both pickup and return, and the facility is very well kept and conveniently located. An additional plus side is having a gas station right next door, makes refuelling prior to returning incredibly easy!

Lester D. 
Évaluation :
2

Gave us a truck with trash inside. Vehicle tow trailer had different number than was actually on it. Had trouble with getting it cleared off account as returned. We even returned trailer early. Better accountability of inventory in and out.

Richard E. 
Évaluation :
4

Equipment condition link did not work. There was a cracked tow dolly fender and star crack on the truck windshield that were not pointed out that we could not indication in the condition link. We took pictures but we could not use the 24 hr drop off because of that.

George S. 
Évaluation :
3

When I was there they had only one employee working and between various customers wanting propane and other services it took forever. I had to,restrain myself from walking out and going elsewhere. Also,the truck I rented, the windows, mirrors, front end, coated with bugs etc. they never cleaned.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chris C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kindra C. 
Évaluation :
5

Quick in out for a drop off good group of employees.

Mike A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
5

Customer service was exceptional! Friendly and efficient, something we don't experience very often any more.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daphne J. 
Évaluation :
1

It is bad service when the only car dolly in the state practically is local only. Means an unhappy customer must make the 161 mile trip 3 times. Firstly to move the vehicle than secondly to return the car dolly back to the original location and thirdly... well you get it! Damn! these days every business is full of non-helpful service and non caring people. Feels like communism already. only answer is No!

William A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerry H. 
Évaluation :
4

When customer service tells a customer there won't be any extra fees for a 2 hour delay, it would be nice if they would tell the location not to charge me a full extra days rental!! I will take this up with the location on Monday August 1 and will expect a refund of the extra days rental.

Brian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADianne H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Devin R. 
Évaluation :
5

Very friendly and helpful.

Debbie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin W. 
Évaluation :
5

Great Customer Service! The guys that work here are the best!

Carol B. 
Évaluation :
5

Always helpful and courteous.

Debbie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drake F. 
Évaluation :
3

The guy that helped us had absolutely no personality. He didn't even talk to us, just hooked up the car trailer behind the uhaul van & said your all set. The 6 blankets & 4 boxes I had also ordered were not in the truck when I got it home. He told me I should have mentioned it before I left. Was suppose to be refunded & have yet to see that credit.

Kevin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul L. 
Évaluation :
5

Clean the truck & wash the windows

BRENT P. 
Évaluation :
3

Make sure mileage is confirmed each time vehicle is sent out. I drove only 24 miles at the most and was charged for 50. I tried to explain and was told nothing could be done. My theory is whoever checked the vehicle in prior to my usage transposed the number.

Peter S. 
Évaluation :
3

In and out. But the gentleman who helped us wasn't the most helpful.

Barry B. 
Évaluation :
5

I don't think it should be that expensive to rent a trailer. And I think the price should be the same across the board! Not get quoted a price of $396 and then get there to pick it up and the price jumped up to almost $1 300! Because I was taking it to my destination not dropping it off from my destination!

Jeannie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanette J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff W. 
Évaluation :
3

The only complaint I have is that I asked about renting a larger unit and the guy responded with". I can't do that, only the manager can and I don't know where he is right now." Then I passed at least 4 (I didn't go down every row) larger units that I would rather have rented. I was in a hurry and need to unload the truck. Given the option I would have gladly waited to be able to get a bigger unit.

PeggyJill v.  |  Premières impressions 
Évaluation :
1

Spent nearly 15 minutes waiting for someone to come into the store and greet us and get our reservation started. Then he couldn't find the keys to the truck we rented because staff didn't' put them asway properly. Very disorganized. We returned our truck right at 7pm and as I was walking up to the double doors, a staff member inside locked the doors. I proceeded to the front door and he was there getting ready to lock the door and told me I have to use the after hours return, shut the door and locked it. He could have at least told me where to park the 26' truck. After a very long day of moving, his rudeness and poor customer service was the last thing I needed. I will not be returning to this location, nor will I recommend it.

todd D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt T. 
Évaluation :
1

I will tell the next customer to not use Uhaul for their next move.

Justin M. 
Évaluation :
4

I worked with WC at this location. Very professional and answered all my questions. Great Experience. I really do not use any other u-haul location locally.

Brad C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Service rapide et convivial.

Gerry H. 
Évaluation :
5

Received me in when I arrived , really nice guy, I didn't catch his name but he moved to twin from California in 2019, Smooth transaction

james C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Inside van was clean. Outside dirty.

Randall J. 
Évaluation :
5

70 % of your drop off locations are worst .no parking space or facility available wasted my 2 hrs at 11.pm at night running in circles looking for a after. Hours drop off.i am going to write a detailed review about this on the blogs and review sites.

Preet M. 
Évaluation :
1

We rented 3 items from this place. 2 trailers and a 26ft truck. We booked the truck 2 months in advance and even had it confirmed 2 days prior to picking it up. The day before we did pick it up uhaul called saying they no longer had the truck ready. And down graded me to a smaller truck with no difference in price compared to the truck I originally booked. Trailers had to be picked up at another location 30mins away because again, they didn't have the equipment available that was available a day prior. As stated these were not random show up and ask for a truck/trailer. These were reserved months in Advance. Never using them again until they reach out and make things right. DO NOT USE THIS COMPANY!!!!

NICHOLAS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven N. 
Évaluation :
2

Got car trailer and broke twice had people come fix and still not work right had to leave my jeep in Idaho and figure how to go back and get it. The truck was extremely gutless. I have used uhaul many times and there truck and something not right. When talked to the office about it when dropped off early. They acted like not there problem. Also was told I pay for 5 days and if brought back early got money back. The. Take back and told that they not refunding me nothing. Also was told that take trailer off of the bill and refund the other trailer that never happened and acted like was crazy. Then told me to figure it out they can't help me!!!!!!! This is the drop off location in grand junction horrible help horrible customer service and screwed me over. Won't call me back.

Dustin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY O. 
Évaluation :
5

The Refrigerator Dolly was horribly in disrepair in that using it felt like the Wheel bearings were completely shot. Using it felt like it had brakes on all the time and the wheels were grinding. I asked to get a credit because of the extra work it was using it, but was only told they would look at it. I hope they actually did. I wouldn't want anyone else to have to try using that Dolly.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Although it is not necessarily their responsibility to notify renters of stains inside the cargo bay, it is the renter's responsibility to open and inspect all areas of the vehicle before leaving a lot. With that being said, this location was more than willing to accept the explanation of oil stains and grease left from previous use and not to charge me for cleaning. Thank you very much for your cooperation and your willingness to make the total use of renting this equipment as seamless as possible.

James J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly W. 
Évaluation :
5

Keep good work

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wallace E. 
Évaluation :
3

Twin falls Kimberly road location. After 3 reservations being messed up we were able to finally get a truck but it was a local truck that needed serviced. The guy at the counter sitting down was short with us matter of fact our directive to pick it up came from a lady from corporate. We signed papers and they handed us a key we had to retrieve truck from back parking lot. There was no inspection of the truck before going out checking to make sure gas was where it needed to be by an employee. Just told us in the parking lot where it was. We've rented from uhaul over the years and familiar with the procedures. We were just relieved to get a truck. We had 3 reservations ans 3 trucks that were not available.

marsha S. 
Évaluation :
5

The truck door had a gap so big that when I would drive down the freeway you couldn't hear anything but wind.

Jose B. 
Évaluation :
4

Have more help on weekends to meet the needs of the customers more quickly

John B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Guy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wes W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd F. 
Évaluation :
5

Note: The door seal on the passenger side door is lose.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew V. 
Évaluation :
5

I appreciate the great service

gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan R. 
Évaluation :
5

Everyone was super helpful.

Kathrine W. 
Évaluation :
2

I had applied a Coupon code online when I reserved the truck and this location wouldn't honor the coupon. So disappointed.

Marielle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
5

Everyone I dealt with was so help ya don't kind.

Kat W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian H. 
Évaluation :
3

Only issue is that person checking me in was also trying to help someone on the computer who kept asking questions. My feeling is that he could have said " I`ll help you with your computer problem as soon as I'm finished with my customer ". Other than that, it was ok but I didn't need additional ID. I also wasn't able to call office (20 min wait) to confirm I was on my way.

Anne B. 
Évaluation :
5

The gentleman in Twin that helped me on the front-end was incredibly kind and understanding of our situation (we rented the trailer to move items out of my father in-law's house after he unexpectedly passed away). He secured the trailer, made sure I was comfortable with how to hook everything up, and we safely made it back to Portland, OR.

Sean L. 
Évaluation :
5

The guy who helped me out was quick, efficient, and to the point. Without missing details, he was quick to explain everything, quick to get me out the door, and quick to get me checked back in. My kind of service for sure. I'll be back!

BROC J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

April B. 
Évaluation :
5

Very fast and smooth drop off

Andrew H. 
Évaluation :
5

Computer software updates caused unnecessary delay for the customer and frustration for the employee. Corporate should do software maintenance only at night and on the slowest day of the week.

kelly P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlin G.  |  Online Move In 
Évaluation :
5

I was very impressed with the store clerk he was very nice and well attended me and he was very nice and kind and he showed me where my storage unit was and yeah I was very impressed and happy with the way I was treated

rosa c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alisa F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cherie B.  |  Expérience générale 
Évaluation :
4

No lighting in the back where my storage unit was.

Stacy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina H.  |  Premières impressions 
Évaluation :
5

Only thing was the horrendous stockyard smell on Thursday each week. U-haul not responsible for the smell.

DeAnna P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C.  |  Premières impressions 
Évaluation :
3

I had a unit at the Twin Falls location for 11 years, always paid on time if not early. When I moved out of the facility I was 4 days into a new month which I had prepaid for and was denied a refund of the Month. Not only did they not give me the refund but the clerk was not at all competent and just stood there shrugging when I asked why she wasn't giving me a refund. Upon speaking to the manager he was just rude and stated that I hadn't pre-paid. Worst experience I have ever had with U-Haul

DEBBIE D.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff. Thank you!

DeAnna P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolando A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordyn J.  |  Expérience générale 
Évaluation :
5

Great storage facility. The staff are very helpful and friendly. The manager is a credit to U Haul. Respect to the company.

andrew w.  |  Expérience générale 
Évaluation :
5

Everything was amazing but I wish that they would answer their phones more often to make it easier for the customer, so they don't have to do online chat that's harder in my opinion. Thank you for everything it was a great experience

DEBRA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebed S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROD R.  |  Expérience générale 
Évaluation :
1

Twin falls Idaho branch should be bulldozed! Horrible location, didn't feel safe leaving my things in that rats nest. Moved my stuff out the next day! Lost $45, better than losing my stuff!

Charles S.  |  Online Move In 
Évaluation :
5

Well managed and operated storage facility

Irene E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shanti J.  |  Expérience générale 
Évaluation :
2

Guys there were great, however when I showed up with my reservation number they didn't have the unit available. I asked joe that could happen and they explained it didn't matter if I reserved it, there was nothing available. They gave me what was available which were two 5x8 units instead of the 10x16 which I had reserved, unforgivably the cost for that will be $108 a month at $55 a unit per month instead of $64 for the 10x16. I asked if they would honor the price quoted and they said no, I had to pay for both units. I found that frustrating since I reserved the unit I needed at the price I could afford. Fortunately the first month is free so I have found another cheaper company to move to. Although I now have to reload all of my stuff and move it...again. This should not have played out this way. When you do business with a company you expect them to deliver on what they agreed to. I am currently dealing with an almost double overcharge cost on my truck rental as well. Overall not happy with uhaul. The manager at the location is very pleasant, just can't help.

Shanti J.  |  Premières impressions 
Évaluation :
5

Great place and very friendly workers. Will always use u-haul when I need storage

Lynn H.  |  Expérience générale 
Évaluation :
4

Staff was pleasant to work with, and always helpful.

Phil W.  |  Expérience générale 
Évaluation :
5

The help and support I received was phenomenal. Everyone was so helpful!! Thank you so much!!!

Mike C.  |  Premières impressions 
Évaluation :
5

Very friendly. Very helpful.

Lynn H.  |  Premières impressions 
Évaluation :
4

none

Edward V.  |  Expérience générale 
Évaluation :
5

Excellent customer service. Appreciate everything.

jakob h.  |  Expérience générale 
Évaluation :
5

Very helpful staff and clean facility. Nice work 👍

jakob h.  |  Premières impressions 
Évaluation :
4

My only concern is that after receiving a new card because mine was taken, the new card doesn't work. I'll be in to get it fixed soon.

Nicole L.  |  Premières impressions 
Évaluation :
5

..

Lonnie p.  |  Expérience générale 
Évaluation :
5

Jon and his staff were so helpful and courteous that I didn't mind going there. I had a storage unit there for approximately 5 years. It was secure and well maintained.

MARJORIE S.  |  Expérience générale 
Évaluation :
5

Michael was an awesome help he spoke with professionalism upsaled and offered us great deals and presented us with all the amenities we needed overall the one-stop shop for all our moving needs.

andy c.  |  Expérience générale 
Évaluation :
5

Mike worked with me and was gratious, kind and understanding. I Sincerely appreciate him. Thanks Mike, Michelle Jones

Michelle J.  |  Premières impressions 
Évaluation :
5

Jon was good to his word. My goods were well taken care of and Jon is easy to work with. Very professional. Thanks

ken d.  |  Premières impressions 
Évaluation :
5

Great experience, the staff were very helpful ! !

Bill g.  |  Expérience générale 
Évaluation :
5

This U Haul location is very clean and well keep. My office is just across the street, so I can see how sometimes they are very busy with check out and check ins. The hall ways are very clean. Thank y

DOUG F.  |  Expérience générale 
Évaluation :
5

Thank you so much

john v.  |  Expérience générale 
Évaluation :
5

the fact that they offered a 24hr entry, put them above all their competitors. It made a very overwhelming moving situation become one that was worry/stress free.

bianca g.  |  Expérience générale 
Évaluation :
5

Na

Mike W.  |  Expérience générale 
Évaluation :
5

Your whole team were employees committed and extremely efficient in fulfilling all my needs. I was treated very well. Thank You! Ray Porteous PS: You are spendy.

HAROLD P.  |  Expérience générale 
Évaluation :
5

The whole team where very nice

michael w.  |  Expérience générale 
Évaluation :
5

The service i received was way above excellent. The staff at the twin falls facility goes out of their way to ensure the best possible experience that one could expect.

Greg W.  |  Expérience générale 
Évaluation :
4

Thanks! Great staff....

Shawna P.  |  Expérience générale 
Évaluation :
5

Jon was very helpful. My Uboxes where ready when he told me I could Pick them up.

David G.  |  Expérience générale 
Évaluation :
5

The best place

GABRIEL R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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