Le client n'a pas laissé de commentaire.Gabriel M.
Customer Reviews for U-Haul Moving & Storage of Twin Falls
Pour nous contacter
Twin Falls, ID 83301
(About 1/2 mile east of Blue Lakes Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Doyle T.
Le client n'a pas laissé de commentaire.Gary D.
Le client n'a pas laissé de commentaire.Sally S.
Le client n'a pas laissé de commentaire.JoAnn V.
Start the truck out with a full tank of fuel. The truck was brand new, which was a nice surprise, however I could tell the truck had not been wiped down after the previous renter, there was some trash under the seat and it looked like a drink had been spilt and not properly wiped up.Laurie B.
Le client n'a pas laissé de commentaire.Chantel C. | Expérience générale
The team was helpful. They were quite busy so the parking lot was a bit cramped for a trailer return. Overall smooth, good experience.Jennifer C.
Just what I expected. Friendly, efficient and professional. Answered all my questions.Jeremy D.
Great team on site!maxwell H.
Le client n'a pas laissé de commentaire.Ron J.
Le client n'a pas laissé de commentaire.ANTHONY P.
Le client n'a pas laissé de commentaire.Curtis S. | Expérience générale
Le client n'a pas laissé de commentaire.Curtis S.
Le client n'a pas laissé de commentaire.Johnathan H.
Le client n'a pas laissé de commentaire.Adam M.
After hours drop off was very easy to do. The instructions were very clear and easy to Follow.Kelly G.
The vehicle was filthy in both the cab as well as the storage area. The steering was very messed up. When I informed the gentleman of the issues upon return, he blew off the matter & was only concerned about the gas.SIARA E.
Jerry was fantastic! A true professional.Edward W.
Entrances to parking lot to store are too narrow despite being marked for 2 way traffic. Manager was the one providing the equipment, initial contact wasn't warm or friendly. Morning seemed busy and he was a one man shop.Julio D.
GREAT PEOPLE 👍 👌 👍PAUL M. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph K.
Le client n'a pas laissé de commentaire.charles C.
Le client n'a pas laissé de commentaire.Manolo M.
Better customer service. The guy we dealt with returning the truck was rude. Acted like he hated his job and we were making him work. Not friendly at all. The first guy we dealt with to get the truck was awesome.Michelle N.
Le client n'a pas laissé de commentaire.Kaylynne R.
They were slow.Dwight S.
Local people don't have correct payment information or maybe there is a difference between one place and another. We were told to pay at turn-in when I tried to pay for it over the phone from Coeur d' Alene and ended up having my son pay from my trailer at pick up in Twin Falls,.Jeff A.
When I called multiple uhaul locations to find the vehicle dolly I wanted no one had it and no one indicated that there was one in the town from which I was leaving (something I discovered upon returning the car carrier). I spent about 3 times the cost and lost over an hour and a half of my day. And all this when I had a family member willing to help me y loaning me his flatbed trailer. I wanted to help support the economy and chose to use U-Haul. In the future given the option, I will not do so. Please encourage your representatives to ask their customers more about what they are trying to accomplish, where they are starting from, heading to, and returning to, and work yo be an advocate for your clients by exploring the best and most cost effective options for everyone. It is the best way to have returning, happy, evangelical customers who promote your business and do the marketing for you.Jonathon M.
Le client n'a pas laissé de commentaire.Carl S.
The person that helped me was fantastic . Next time I go in, and I do to refill propane, I will ask if he was recognized or rewarded for his service. If not then we really need to talk.Bret B.
The staff and the location were awesome! The truck we rented had a couple of issues that the staff were unaware of when it was rented. It is not their fault. The tire pressure monitoring system had an error and needed checked out (happened towards the end of the day, was not happening when we rented the truck), and the air conditioning wasn't working well (likely needs to be recharged). Again, these issues weren't something that could've been easily resolved or noticed between rentals. I would 100 % rent from this location again. Staff were wonderful at both pickup and return, and the facility is very well kept and conveniently located. An additional plus side is having a gas station right next door, makes refuelling prior to returning incredibly easy!Lester D.
Gave us a truck with trash inside. Vehicle tow trailer had different number than was actually on it. Had trouble with getting it cleared off account as returned. We even returned trailer early. Better accountability of inventory in and out.Richard E.
Equipment condition link did not work. There was a cracked tow dolly fender and star crack on the truck windshield that were not pointed out that we could not indication in the condition link. We took pictures but we could not use the 24 hr drop off because of that.George S.
When I was there they had only one employee working and between various customers wanting propane and other services it took forever. I had to,restrain myself from walking out and going elsewhere. Also,the truck I rented, the windows, mirrors, front end, coated with bugs etc. they never cleaned.David R.
Le client n'a pas laissé de commentaire.Annette B.
Le client n'a pas laissé de commentaire.Peggy B.
Le client n'a pas laissé de commentaire.Bruce H.
Le client n'a pas laissé de commentaire.chris C.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Travis C.
Le client n'a pas laissé de commentaire.Fred E.
Le client n'a pas laissé de commentaire.Bobbie K.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Kindra C.
Quick in out for a drop off good group of employees.Mike A.
Le client n'a pas laissé de commentaire.Peter C.
Customer service was exceptional! Friendly and efficient, something we don't experience very often any more.John T.
Le client n'a pas laissé de commentaire.Daphne J.
It is bad service when the only car dolly in the state practically is local only. Means an unhappy customer must make the 161 mile trip 3 times. Firstly to move the vehicle than secondly to return the car dolly back to the original location and thirdly... well you get it! Damn! these days every business is full of non-helpful service and non caring people. Feels like communism already. only answer is No!William A.
Le client n'a pas laissé de commentaire.Jacob H.
Le client n'a pas laissé de commentaire.Gerry H.
When customer service tells a customer there won't be any extra fees for a 2 hour delay, it would be nice if they would tell the location not to charge me a full extra days rental!! I will take this up with the location on Monday August 1 and will expect a refund of the extra days rental.Brian T.
Le client n'a pas laissé de commentaire.ADianne H.
Le client n'a pas laissé de commentaire.Kimberly T.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Devin R.
Very friendly and helpful.Debbie R.
Le client n'a pas laissé de commentaire.Robin W.
Great Customer Service! The guys that work here are the best!Carol B.
Always helpful and courteous.Debbie T.
Le client n'a pas laissé de commentaire.Drake F.
The guy that helped us had absolutely no personality. He didn't even talk to us, just hooked up the car trailer behind the uhaul van & said your all set. The 6 blankets & 4 boxes I had also ordered were not in the truck when I got it home. He told me I should have mentioned it before I left. Was suppose to be refunded & have yet to see that credit.Kevin J.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Raul L.
Clean the truck & wash the windowsBRENT P.
Make sure mileage is confirmed each time vehicle is sent out. I drove only 24 miles at the most and was charged for 50. I tried to explain and was told nothing could be done. My theory is whoever checked the vehicle in prior to my usage transposed the number.Peter S.
In and out. But the gentleman who helped us wasn't the most helpful.Barry B.
I don't think it should be that expensive to rent a trailer. And I think the price should be the same across the board! Not get quoted a price of $396 and then get there to pick it up and the price jumped up to almost $1 300! Because I was taking it to my destination not dropping it off from my destination!Jeannie A.
Le client n'a pas laissé de commentaire.Lanette J.
Le client n'a pas laissé de commentaire.Jeff W.
The only complaint I have is that I asked about renting a larger unit and the guy responded with". I can't do that, only the manager can and I don't know where he is right now." Then I passed at least 4 (I didn't go down every row) larger units that I would rather have rented. I was in a hurry and need to unload the truck. Given the option I would have gladly waited to be able to get a bigger unit.PeggyJill v. | Premières impressions
Spent nearly 15 minutes waiting for someone to come into the store and greet us and get our reservation started. Then he couldn't find the keys to the truck we rented because staff didn't' put them asway properly. Very disorganized. We returned our truck right at 7pm and as I was walking up to the double doors, a staff member inside locked the doors. I proceeded to the front door and he was there getting ready to lock the door and told me I have to use the after hours return, shut the door and locked it. He could have at least told me where to park the 26' truck. After a very long day of moving, his rudeness and poor customer service was the last thing I needed. I will not be returning to this location, nor will I recommend it.todd D.
Le client n'a pas laissé de commentaire.Matt T.
Le client n'a pas laissé de commentaire.Matt T.
I will tell the next customer to not use Uhaul for their next move.Justin M.
I worked with WC at this location. Very professional and answered all my questions. Great Experience. I really do not use any other u-haul location locally.Brad C.
Le client n'a pas laissé de commentaire.James K.
Le client n'a pas laissé de commentaire.Thomas H.
Service rapide et convivial.Gerry H.
Received me in when I arrived , really nice guy, I didn't catch his name but he moved to twin from California in 2019, Smooth transactionjames C.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Terry H.
Le client n'a pas laissé de commentaire.Richard R.
Inside van was clean. Outside dirty.Randall J.
70 % of your drop off locations are worst .no parking space or facility available wasted my 2 hrs at 11.pm at night running in circles looking for a after. Hours drop off.i am going to write a detailed review about this on the blogs and review sites.Preet M.
We rented 3 items from this place. 2 trailers and a 26ft truck. We booked the truck 2 months in advance and even had it confirmed 2 days prior to picking it up. The day before we did pick it up uhaul called saying they no longer had the truck ready. And down graded me to a smaller truck with no difference in price compared to the truck I originally booked. Trailers had to be picked up at another location 30mins away because again, they didn't have the equipment available that was available a day prior. As stated these were not random show up and ask for a truck/trailer. These were reserved months in Advance. Never using them again until they reach out and make things right. DO NOT USE THIS COMPANY!!!!NICHOLAS F.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Steven N.
Got car trailer and broke twice had people come fix and still not work right had to leave my jeep in Idaho and figure how to go back and get it. The truck was extremely gutless. I have used uhaul many times and there truck and something not right. When talked to the office about it when dropped off early. They acted like not there problem. Also was told I pay for 5 days and if brought back early got money back. The. Take back and told that they not refunding me nothing. Also was told that take trailer off of the bill and refund the other trailer that never happened and acted like was crazy. Then told me to figure it out they can't help me!!!!!!! This is the drop off location in grand junction horrible help horrible customer service and screwed me over. Won't call me back.Dustin N.
Le client n'a pas laissé de commentaire.Steven H.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.KIMBERLY O.
The Refrigerator Dolly was horribly in disrepair in that using it felt like the Wheel bearings were completely shot. Using it felt like it had brakes on all the time and the wheels were grinding. I asked to get a credit because of the extra work it was using it, but was only told they would look at it. I hope they actually did. I wouldn't want anyone else to have to try using that Dolly.John W.
Le client n'a pas laissé de commentaire.Thomas C.
Although it is not necessarily their responsibility to notify renters of stains inside the cargo bay, it is the renter's responsibility to open and inspect all areas of the vehicle before leaving a lot. With that being said, this location was more than willing to accept the explanation of oil stains and grease left from previous use and not to charge me for cleaning. Thank you very much for your cooperation and your willingness to make the total use of renting this equipment as seamless as possible.James J.
Le client n'a pas laissé de commentaire.BRADLEY W.
Le client n'a pas laissé de commentaire.Shelly W.
Le client n'a pas laissé de commentaire.Shelly W.
Keep good workJoshua S.
Le client n'a pas laissé de commentaire.Austin J.
Le client n'a pas laissé de commentaire.Holly D.
Le client n'a pas laissé de commentaire.Kaitlin G. | Online Move In
I was very impressed with the store clerk he was very nice and well attended me and he was very nice and kind and he showed me where my storage unit was and yeah I was very impressed and happy with the way I was treatedrosa c. | Premières impressions
Le client n'a pas laissé de commentaire.Alisa F. | Expérience générale
Le client n'a pas laissé de commentaire.Cherie B. | Expérience générale
No lighting in the back where my storage unit was.Stacy D. | Expérience générale
Le client n'a pas laissé de commentaire.Kristina H. | Premières impressions
Only thing was the horrendous stockyard smell on Thursday each week. U-haul not responsible for the smell.DeAnna P. | Expérience générale
Le client n'a pas laissé de commentaire.Larry C. | Premières impressions
I had a unit at the Twin Falls location for 11 years, always paid on time if not early. When I moved out of the facility I was 4 days into a new month which I had prepaid for and was denied a refund of the Month. Not only did they not give me the refund but the clerk was not at all competent and just stood there shrugging when I asked why she wasn't giving me a refund. Upon speaking to the manager he was just rude and stated that I hadn't pre-paid. Worst experience I have ever had with U-HaulDEBBIE D. | Expérience générale
Very friendly and helpful staff. Thank you!DeAnna P. | Premières impressions
Le client n'a pas laissé de commentaire.Brandon R. | Premières impressions
Le client n'a pas laissé de commentaire.ANTONIO G. | Online Move In
Le client n'a pas laissé de commentaire.Rolando A. | Online Move In
Le client n'a pas laissé de commentaire.Jordyn J. | Expérience générale
Great storage facility. The staff are very helpful and friendly. The manager is a credit to U Haul. Respect to the company.andrew w. | Expérience générale
Everything was amazing but I wish that they would answer their phones more often to make it easier for the customer, so they don't have to do online chat that's harder in my opinion. Thank you for everything it was a great experienceDEBRA B. | Expérience générale
Le client n'a pas laissé de commentaire.Ebed S. | Premières impressions
Le client n'a pas laissé de commentaire.Bruce C. | Expérience générale
Le client n'a pas laissé de commentaire.ROD R. | Expérience générale
Twin falls Idaho branch should be bulldozed! Horrible location, didn't feel safe leaving my things in that rats nest. Moved my stuff out the next day! Lost $45, better than losing my stuff!Charles S. | Online Move In
Well managed and operated storage facilityIrene E. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah J. | Expérience générale
Le client n'a pas laissé de commentaire.Shanti J. | Expérience générale
Guys there were great, however when I showed up with my reservation number they didn't have the unit available. I asked joe that could happen and they explained it didn't matter if I reserved it, there was nothing available. They gave me what was available which were two 5x8 units instead of the 10x16 which I had reserved, unforgivably the cost for that will be $108 a month at $55 a unit per month instead of $64 for the 10x16. I asked if they would honor the price quoted and they said no, I had to pay for both units. I found that frustrating since I reserved the unit I needed at the price I could afford. Fortunately the first month is free so I have found another cheaper company to move to. Although I now have to reload all of my stuff and move it...again. This should not have played out this way. When you do business with a company you expect them to deliver on what they agreed to. I am currently dealing with an almost double overcharge cost on my truck rental as well. Overall not happy with uhaul. The manager at the location is very pleasant, just can't help.Shanti J. | Premières impressions
Great place and very friendly workers. Will always use u-haul when I need storageLynn H. | Expérience générale
Staff was pleasant to work with, and always helpful.Phil W. | Expérience générale
The help and support I received was phenomenal. Everyone was so helpful!! Thank you so much!!!Mike C. | Premières impressions
Very friendly. Very helpful.Lynn H. | Premières impressions
noneEdward V. | Expérience générale
Excellent customer service. Appreciate everything.jakob h. | Expérience générale
Very helpful staff and clean facility. Nice work 👍jakob h. | Premières impressions
My only concern is that after receiving a new card because mine was taken, the new card doesn't work. I'll be in to get it fixed soon.Nicole L. | Premières impressions
..Lonnie p. | Expérience générale
Jon and his staff were so helpful and courteous that I didn't mind going there. I had a storage unit there for approximately 5 years. It was secure and well maintained.MARJORIE S. | Expérience générale
Michael was an awesome help he spoke with professionalism upsaled and offered us great deals and presented us with all the amenities we needed overall the one-stop shop for all our moving needs.andy c. | Expérience générale
Mike worked with me and was gratious, kind and understanding. I Sincerely appreciate him. Thanks Mike, Michelle JonesMichelle J. | Premières impressions
Jon was good to his word. My goods were well taken care of and Jon is easy to work with. Very professional. Thanksken d. | Premières impressions
Great experience, the staff were very helpful ! !Bill g. | Expérience générale
This U Haul location is very clean and well keep. My office is just across the street, so I can see how sometimes they are very busy with check out and check ins. The hall ways are very clean. Thank yDOUG F. | Expérience générale
Thank you so muchjohn v. | Expérience générale
the fact that they offered a 24hr entry, put them above all their competitors. It made a very overwhelming moving situation become one that was worry/stress free.bianca g. | Expérience générale
NaMike W. | Expérience générale
Your whole team were employees committed and extremely efficient in fulfilling all my needs. I was treated very well. Thank You! Ray Porteous PS: You are spendy.HAROLD P. | Expérience générale
The whole team where very nicemichael w. | Expérience générale
The service i received was way above excellent. The staff at the twin falls facility goes out of their way to ensure the best possible experience that one could expect.Greg W. | Expérience générale
Thanks! Great staff....Shawna P. | Expérience générale
Jon was very helpful. My Uboxes where ready when he told me I could Pick them up.David G. | Expérience générale
The best placeGABRIEL R. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!