Customer Reviews for U-Haul Moving & Storage of Ukiah

2 414 évaluations

1140 N State St   Ukiah, CA 95482

(707) 468-0147

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(707) 468-0147

1140 N State St
Ukiah, CA 95482

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

gene P. 
Évaluation :
4

Rep. Lacked customer skills!

MARY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GAVIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY C. 
Évaluation :
1

Good day.. The Ukiah staff's forklift failed to load my Ubox on to a trailer as requested (their fork lift was "weak") thus requiring me to incur considerable addition expense to arrange to unload the box on the Ukiah site. I suggest you refund myself a considerable amount of money. Unsatisfied, Charlie van Wandelen 707 413 8790

Charlie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHAEL M. 
Évaluation :
5

Staff members were amazing!!!

NELSON G. 
Évaluation :
5

Only thing i could say for this location is need someone inside full time to help customers you have to wait a bit for someone to come help you other then that great place great people

MATTHEW J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
4

Get the 4'x7' trailers back, the 5x9' sucks twice as much gas!

THOMAS L. 
Évaluation :
5

Original trailer I was to get had bald tires. Staff immediately, upon notice, swapped me out to another trailer. Thank you Ukiah Staff!!

NALINI G. 
Évaluation :
5

The owner and his team are thorough, quick, and great to work with. Je la recommande fortement.

RON L.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

MATTHEW J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAN B. 
Évaluation :
1

The staff at the drop off location over 240 miles away from my pick up location told me that I was supposed to drive the equipment on EMPTY and that I was "STUPID" for puting fuel in the tank and that the HALF TANK of gas would not be reimbursed to me. I think this is a dangerous practice to encourage drivers to drive on EMPTY and Could have caused me serious injury If I had done that. Not only that but It could injure or kill other drivers if the truck suddenly stops in traffic. As a woman driving alone, it exposes me to the risk of being kidnapped or murdered if I break down on the freeway in a bad area. I had to drive on the freeway at speed and your staff told me I was supposed to do that with NO fuel. Ridiculous

VERONA D. 
Évaluation :
5

Customer service was above and beyond helpful!!!! Employee was extremely knowledgeable about the equipment and service requested and accessories to help with the equipment.

RITSOMVEACHETH S. 
Évaluation :
5

The kid in there was disrespectful rude telling us that he doesn't have to do a thing just push buttons that's all his job is push a button he doesn't even have to think. I have a Nevada drivers license it was expired but I showed him the DMV on my phone from an email that shows that it's paid date I had to renew it on November 26 which I did on my birthday online. I had to use my sons drivers license but your kid that works there is a few french fries short of a happy meal….!!!!

David G. 
Évaluation :
5

Staff was exceptionally helpful, pleasant and efficient

Katherine W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Murray L. 
Évaluation :
4

I did NOT receive my final receipt upon return drop-off/check-in, which the employee told me he would send me email the receipt. Otherwise, good experience and equipment fulfilled my needs, and will utilize this location again.

LAWRENCE S. 
Évaluation :
5

David is awesome! Such good customer service.

MAX H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA W.  |  Premières impressions 
Évaluation :
5

Had the best service, for me giving them a short notice. David and Crew Hey, we are having a coloring contest with prizes, Sponsored by SONS OF AMERICAN LEGION it starts at 2:00 pm today. HERE IN UKIAH. Excellent Customer Service Sincerely ; Papa Duck of Cali. (Steve) your midnight rider. 🇺🇸🦅ðŸ'€ðŸ"œðŸ˜ŽðŸŽ¼

STEVEN G. 
Évaluation :
4

Excellent customer service! I was here last night dealing with a nightmare situation (I rented a truck that was stolen and then returned to Ukiah with mostly unsalvageable stuff). David and JennyLynn helped me deal with everything in the truck literally in the pouring rain!!! Lifesavers. Thank you both so much.

MAX H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA B. 
Évaluation :
5

Nothing just keep up the great job you are doing.

MATTHEW J. 
Évaluation :
5

For some reason your on line app for mobile won't send me a code so I'm not able to use it.

LISA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHELLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Excellent! Friendly staff. I recommend it to people all the time.

MOLLY JOY V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MINDY V. 
Évaluation :
5

I just want say something positive. The staff are positive and friendly. I don't have bad thing to say and if people want good storage rental facility definitely Ukiah Uhaul. If need to barrow a van or truck definitely Ukiah U-haul!

MOLLY V. 
Évaluation :
4

Although we liked the Uhaul facility in Ukiah, the overall experience was terrible. We had originally reserved a 17' truck in Willits, CA a few weeks prior to our move date (12/1). They said they couldn't get a 20' truck for us from Ukiah or Willits. We accepted that. Then the day before the move the Willits facility (S&S Auto) called us & said they only had a 10' truck & there was nothing they could do to help us. I called the 800 UHaul number & got no where with 2 different people telling me there was nothing they could do. Finally I got a third person who was very helpful & arranged for us to get the 20' truck from Ukiah. I was on the phone for almost an hour trying to get this resolved. It was unconscionable that the day before the move while we are packing & up to our ears in busy work to move, that we had to go through this. Very stressful. The S&S people were completely unhelpful. The other 2 reps I spoke with were completely unhelpful. The last & 3rd UHaul rep was wonderful & helped us get what we needed. So 1 out of 4 was helpful. Not a great score. We will never use your services again.

Don L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HENDRIK B. 
Évaluation :
5

They were very helpful very patient for our unique situation. Would definitely recommend them and would use them if we need to OK thank you.

priscilla t.  |  Expérience générale 
Évaluation :
5

The truck I rented smelled of cigarette smoke so badly it made me nauseous and there was a cigarette lighter on the floor - so it wasn't inspected all that well... Still, SUPER easy to rent with U-Haul. Great hours. Easy and thorough website. Friendly staff. And in spite of the truck being ruined with cigarette smoke, it was fun to drive for the whole whopping 20 miles I used it for. Umph and power to spare!

marcella C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
3

Original contract had the wrong dates and times. Took 45 minutes to get it fixed. I was told I would get an email when I returned the equipment but it never arrived.

RONALD P. 
Évaluation :
5

Very good customer service

HEIDI L.  |  Premières impressions 
Évaluation :
5

Very happy with service.

PATRICIA K. 
Évaluation :
4

Very friendly, knowledgeable staff. Will return again if ever needed.

JESUS L.  |  Expérience générale 
Évaluation :
4

The only thing, I had to travel 40 miles from my new location to drop the truck off at a uhaul facility, added 40 miles plus the 30 miles for the puck up then I was charged a miles overage. Not my fault they couldn't locate a truck closer to my locations.

Clifford G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
2

Make sure you bring your own wipes to clean the inside and a lint brush for dog hair. Make sure you know the price the advertising price is not what it is. They still charge you by the mile even in town. Was better off getting a truck from enterprise.

TANYA E. 
Évaluation :
1

Reattach doors that fall off during shipping so rodents to infest ubox units. That would be a first step. Probably shipping the container so the door doesn't fall off would be a good step. I really just have nothing good to say about uhaul because their shipping is also 50 % more than having a box shipped by fedex and won't subcontract the shipping so they can price gouge the customer. Uhaul should be reported to BBB.

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Go David!

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BILL C. 
Évaluation :
5

All was great!!

Jacob K. 
Évaluation :
5

We know that you may not control what a customer hauls in your rentals. Ours was very clean but had a very strong smell of "pot". Something should be done about this. Would have been an interesting encounter with potential law enforcement.

KEVIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL MARTYN C. 
Évaluation :
1

I was charged 700 dollers for previous damage . The manager showed up in a rain bow beanie and a cat ear sweatshirt ... very professional . Will not use uhaul ever again . I was scammed . The area that I was told I damaged had 4 previous damage stickers on it as well.

JOHN L. 
Évaluation :
5

The counter person was helpful although he appeared to be alone

Michelle E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kartar S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SAMANTHA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK P. 
Évaluation :
3

The cab of the truck smelled of human urine so bad I had to drive with the windows down in the rain the entire day.

STACY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Rental worked out great. Staff very helpful. Thanks very much

Jim F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
4

Quick an easy drop off. Very convenient.

Alan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn C. 
Évaluation :
1

I traveled 28 miles on my rental. The truck I rented gets 17,3 miles/gal according to the dashboard indicator. I should have had to put about 1,5 gallons of gas to bring the fuel gauge to the level it was before I drove off. Instead I had to add 5 gallons. I told this to the attendant who checked me back in. He gave some lame explanation about the ground not being level. This is actually the 2nd time this has happened to me at the same location. Either the fuel gauge on both vehicles I rented was faulty (which I suggested to the attendant), or there's a scam going on, or both. I am definitely not happy with my experience.

Charles S. 
Évaluation :
5

Staff are great to work with.

Daniel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE M. 
Évaluation :
3

Reserved truck 6 weeks in advance; location changed to this location which was 1 hour out of my way. If someone reserves in advance at a location a truck should be available.

MELISSA L. 
Évaluation :
5

Very clean fully loaded with all types of trailers and trucks staff was very friendly and helpful was in and out quickly

RUEBEN D. 
Évaluation :
4

Dropped off after hours, so there was no interaction with staff to comment on.

Kevin H. 
Évaluation :
5

The group of men here were very helpful!

Cindy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFONSO F. 
Évaluation :
4

The wait time for the phone was way too long and the store was under staffed. Wait time to check in or out also too long.

RICHARD K. 
Évaluation :
5

Dave was excellent, he listened to my problems was very empathetic Check in was quick and easy which is what I needed.

JEFFERY J. 
Évaluation :
3

The one and only employee working did a good job.

ROBERT F. 
Évaluation :
3

Everything was great except for the 24/7 exchange had major problems I also built my card $44 For something I have no idea what it was Some hidden fee So in that sense I maybe wouldn't recommend doing the exchange at night

ADAM F. 
Évaluation :
5

very helpful friendly staff here in Ukiah.

RONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN C. 
Évaluation :
4

These guys were amazing but the amount of money I spent for a one way trip was disappointing!

Thomas C. 
Évaluation :
5

pleasant dealing with employees. Very understanding when we changed vehicles.

Carol C. 
Évaluation :
5

Service was fast easy and the people were fantastic ready to help ready to make my day go smooth in a time of a unexpected move Ukiah U-Haul is the best

RAYMOND O. 
Évaluation :
4

Need U-Haul in Lake County

GARY P. 
Évaluation :
4

Re come down any deals if any

Christina A. 
Évaluation :
1

Personnel's attitude sucked, rude, non-helpful. Be polite, be helpful stop, being assholes!

VINCENT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason N. 
Évaluation :
5

They were very professional they were time oriented and took care of all the needs so I had a successful rental you can't get much better than that

John N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
5

Quick and painless

Christopher H. 
Évaluation :
5

Jenniferlynn was, I think, the name of our staff, and she was wonderful - professional yet warm, mentally and physically very competent.. By renting a trailer rather than hiring a professional to haul our big water tank, we saved a lot of money

KAY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenae G. 
Évaluation :
4

The lady who helped me was by herself helping several customers at once and doing a good job. She helped me hook up the trailer and get my car loaded and tied down properly.

ABNER B. 
Évaluation :
3

The rental truck had cheap highway tires with low tread. Couldn't make the driveway without sliding. You should review more than the pickup location. Unless you want narrow results. The location was great. The truck didn't work.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael S. 
Évaluation :
1

Was charged $267 dollars OVER what I should have been. I went 30 miles and was charged for 257 miles

KATASHA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jenae G. 
Évaluation :
4

The staff at U-Haul were extremely helpful and nice.

JESUS L.  |  Premières impressions 
Évaluation :
5

U-Haul customer service is quite amazing. Your on-site managers always provide the information that I need, and they have made me feel that U-Haul should continue to be my first choice.

JOAN J.  |  Premières impressions 
Évaluation :
5

Fast and great service really great employees

Dean M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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