Le client n'a pas laissé de commentaire.debra H.
Customer Reviews for U-Haul Moving & Storage of Ukiah
Pour nous contacter
Ukiah, CA 95482
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Clement K.
Le client n'a pas laissé de commentaire.Hsinung L.
Stop letting him rent U-Haul. He personally confirmed my reservation over the phone and then when I arrived for pick up the location was empty. I sat there for over 30 min trying to call the local number and U-Haul customer service before I was forced to go to another location 40 miles awayJenna L.
Le client n'a pas laissé de commentaire.NICHOLAS K.
Another easy experienceRichard W.
Over charged me for an extra day without reason so I had to return later in the day and and wait around to have it looked into and then the manager in the store could not resolve the problem, had to explain it to someone on the telephone, more waiting, and now I am told that I was clearly overcharged I need to wait a few days to receive credit for it. A poor way of doing business.DAN S.
Le client n'a pas laissé de commentaire.Ken G.
Le client n'a pas laissé de commentaire.Travis B.
THe Uhaul was riddled with problems and would not let me drop off my trailer. I got the help I needed the next day and enjoyed my experience.Lee R.
Le client n'a pas laissé de commentaire.Eldon H.
Le client n'a pas laissé de commentaire.Richard W.
Very confusing , given mis information , very unprofessional, ???? Not a good experience at all , probobly wont rent here againCathy Z.
Le client n'a pas laissé de commentaire.Gary P.
Everything was good..Gregory W.
Le client n'a pas laissé de commentaire.CHRIS P.
Le client n'a pas laissé de commentaire.Gregory M.
Le client n'a pas laissé de commentaire.Walter C.
Le client n'a pas laissé de commentaire.Hellen B.
Le client n'a pas laissé de commentaire.Dennis E.
easy check in and check out with courteous serviceLINDA S.
Le client n'a pas laissé de commentaire.Amelia P.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Les R.
Le client n'a pas laissé de commentaire.Mario S.
I reserved my rental online and then the payment and pick up is quick at the yardJAMES N.
Fast, efficient, smooth. In and out and n a flash. Professional and courteous. Great help, job done! Why buy when Ukiah U-haul makes it so convenient to rent?Brenda B.
The location was understaffed and people were lined up waiting at the counter. When we arrived, only one person was behind the counter. When we finally completed the paperwork, the 10 foot truck we reserved had its "check engine" light on when we got in. We had to wait as staff ran a check and found it to be deficient. We were ultimately given another size truck because the deficient one was the only 10 foot on the lot. We weren't charged extra for the bigger truck, but our gas bill was considerably higher than if we had been driving the 10 foot. Poor follow up by personnel at this location. Also they need more staff to be there doing their job!Carol R.
Le client n'a pas laissé de commentaire.Joe R.
Just keep up the good work!Jo W.
Great place!!CINDY W.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Daina D.
Le client n'a pas laissé de commentaire.Kevin P.
Provide your rentals clean, employees to check the equipment and pull it out for the client upon pick up, check the odometer is up to date, tires inflated within range so clients don't worry that they are not safe. Some of the males might want to speak less aggressively.VERONICA P.
Le client n'a pas laissé de commentaire.JAMES N.
Le client n'a pas laissé de commentaire.Daniel O.
the customer service agent at the desk in Ukiah was amazing. She went above and beyond to help.Nick L.
Le client n'a pas laissé de commentaire.Lorenzo R.
Le client n'a pas laissé de commentaire.Alexia R.
Le client n'a pas laissé de commentaire.alisha S.
The truck had a passenger side view mirror that was loose and though we went back to the store to have it tightened, it loosened during the ride and we had to stuff paper in it to hold it in place! Fortunately we reached our destination without mishap.anne W.
Le client n'a pas laissé de commentaire.Susan L.
I picked up truck with a half full fuel tank which is stupaid itself. Why don't you keep vehicles topped off so customer puts back in exactly what he used???? Moving on I put 110 dollars of my hard earned cash in vehicle which was more than I needed since I took a shorter route. So had a full quarter tank more fuel when I returned truck. I thought surely you would give me a credit. It amok to over 50 bucks. She said no. No way we can do that. I have rented from Ukiah haul for 30 plus years. I was very disappointed in this transaction and next time will surely take my business elsewhere. Simple solution. Keep rentals topped off. Will tell all my friends also. Sincerely. Gene MurrayEugene M.
Nice to a larger location!Gary L.
Le client n'a pas laissé de commentaire.DONNA B.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.Jennylynn A.
Le client n'a pas laissé de commentaire.Dana L.
Be friendly instead of having a bad attitude when calling customer service to extend the u-haul; we had a terrible experience on the phone with a girl that was anything but helpful; she was rude and snapped at us the entire phone callcarmen P.
Fast and easy!angela E.
Le client n'a pas laissé de commentaire.James C.
Priscilla was very kind and helpful in helping with the returning of truckJames H.
Le client n'a pas laissé de commentaire.Stacy N. | Premières impressions
The U-Box staff was incredibly helpful every step of our move. Our U-Boxes were all delivered in a timely manner as we packed up our old house. Our U-Boxes were securely stored as we began our search for our new home. Several months later, once we found our new home, we found out U-Haul did not service the area that we choose to move. The staff worked with me to figure out how to self deliver my 7 U-Boxes. Everything went smoothly. I am grateful for the support that U-Haul played in our move. Thank You UHaul.Douglas S.
I have used this place often and always great friendly attendees.janice Z.
Bad service had to go thr 3 units to fine one w good working lights had to hook n unhook units to move to next one to try see if lights work was you'd it was my trk not there trailers poor service.Matthew J.
Le client n'a pas laissé de commentaire.Ron M.
The store was very busy and I had to wait a long time.Joshua P.
Le client n'a pas laissé de commentaire.RUBEN L.
Le client n'a pas laissé de commentaire.Mark S.
I picked up a tow dolly. Other than being extremely dirty it was ok. The process to accept it took about one hour. After attaching it to my car to ferry it to another city ti attach it to the U-haul truck, I discovered the ratcheting strap assemblies were frozen. Had to use lots of spray lubricant to free up the ratcheting assemblies. It was a bad experience.Edwin H.
We'll done!John G.
Very helpful and nice staff.steven C.
Le client n'a pas laissé de commentaire.Boyd A.
Nice to see the same faces and greeted with smiles. I will be a returning customer.Jason A.
Nesecitan más trabajadores que permanescan dentro de la oficinamaria v. | Expérience générale
Le client n'a pas laissé de commentaire.Jacob H.
The staff there was very helpful N Ukiah. Also willing to answer any questions that I may have regarding anything that Hass to do with you all. Very happy with my experience!Joseph M. | Expérience générale
Nothing, return experience was great!ADRIAN S.
The staff was very helpful, but the location seems understaffed for the amount of business done in a typical day. The employees ability to multitask and juggle customers was impressive.THOMAS B.
Le client n'a pas laissé de commentaire.RICHARD H.
Le client n'a pas laissé de commentaire.GABRIELL A.
Le client n'a pas laissé de commentaire.JEFFREY T.
Le client n'a pas laissé de commentaire.Jerilynne O.
Le client n'a pas laissé de commentaire.KEVIN P.
I was erroneously charged a cleaning fee for a spotless vehicle. I was also not contacted by customer service prior to the charge being processed, even though UHaul stated they would. Not good for business, and I no longer be renting from UHaul.Jeremy H.
Nothing to improve just keep up the great work your doing friendly fast service .MATTHEW J.
Le client n'a pas laissé de commentaire.Jeremy H.
It was a good experience, I needed a truck for a couple of hours and the whole process was quick and efficient. ThanksCYNTHIA S.
I was running behind in returning the Uhual back. We asked if we can be a little late. They said that it was not a problem. As long as I did not go past an hour or they would charge us. I got in within a half hour and we were still charged. They lied to us !!!!ENRIQUE R.
Le client n'a pas laissé de commentaire.MARIA P.
Another friendly and helpful guy.Angela K.
Le client n'a pas laissé de commentaire.James M.
I booked on line and when I got there, 30 minutes late I admit, they had given my pickup to someone else but said it was released to me!!! Really? I'm a woman he was a man, then they wouldn't rent to me because my license had a restriction, I get that but I'd sent a picture of it the week before. So no one looks at them evidently. They still didn't have my name off the pickup that someone else was driving around when I left 30 minutes later. I hope I don't get charged with anything that I didn't have anything to do with.Kristin K.
Le client n'a pas laissé de commentaire.ANTON A.
Le client n'a pas laissé de commentaire.Atlas S.
Le client n'a pas laissé de commentaire.LINDA S.
Le client n'a pas laissé de commentaire.gene P.
Rep. Lacked customer skills!MARY C.
Le client n'a pas laissé de commentaire.GAVIN P.
Le client n'a pas laissé de commentaire.PAUL Z.
Le client n'a pas laissé de commentaire.Stephen M. | Premières impressions
Le client n'a pas laissé de commentaire.KELLY C.
Good day.. The Ukiah staff's forklift failed to load my Ubox on to a trailer as requested (their fork lift was "weak") thus requiring me to incur considerable addition expense to arrange to unload the box on the Ukiah site. I suggest you refund myself a considerable amount of money. Unsatisfied, Charlie van Wandelen 707 413 8790Charlie V.
Le client n'a pas laissé de commentaire.RACHAEL M.
Staff members were amazing!!!NELSON G.
Only thing i could say for this location is need someone inside full time to help customers you have to wait a bit for someone to come help you other then that great place great peopleMATTHEW J.
Le client n'a pas laissé de commentaire.JOHN M.
Get the 4'x7' trailers back, the 5x9' sucks twice as much gas!THOMAS L.
Original trailer I was to get had bald tires. Staff immediately, upon notice, swapped me out to another trailer. Thank you Ukiah Staff!!NALINI G.
The owner and his team are thorough, quick, and great to work with. Je la recommande fortement.RON L. | Expérience générale
Excellent service à la clientèle.MATTHEW J.
Le client n'a pas laissé de commentaire.STEPHEN L.
Le client n'a pas laissé de commentaire.MICHAEL T.
Staff was exceptionally helpful, pleasant and efficientKatherine W. | Premières impressions
Le client n'a pas laissé de commentaire.SANDRA W. | Premières impressions
Excellent! Friendly staff. I recommend it to people all the time.MOLLY JOY V. | Expérience générale
They were very helpful very patient for our unique situation. Would definitely recommend them and would use them if we need to OK thank you.priscilla t. | Expérience générale
Very good customer serviceHEIDI L. | Premières impressions
Very friendly, knowledgeable staff. Will return again if ever needed.JESUS L. | Expérience générale
No muss no fuss! Nice folks work here, easy to understand!Sandra T. | Expérience générale
I got the unit in June 2017 and move out August 2021. I never had a problem with staff, was able to access my unit when I needed to and the the business was always clean.Karen F. | Expérience générale
Le client n'a pas laissé de commentaire.jeffery b. | Expérience générale
The staff at U-Haul were extremely helpful and nice.JESUS L. | Premières impressions
Only issue we encountered was the hole for lock was slightly misaligned but was immediately taken care of by maintenance personnel JD and professionally handled High fives and gold stars for Uhaul staff in Ukiah CAMichael G. | Expérience générale
Le client n'a pas laissé de commentaire.LAURIANNA G. | Expérience générale
Le client n'a pas laissé de commentaire.ANITA S. | Expérience générale
Staff was friendly and location is clean however the doors to enter the storage were broken on several different occasions when we went to access our storage. We were forced to extend another month when we drove over 2 hours to empty it and the key pad code was not working, again. Extremely inconvenient to have a storage unit you can't access as you please, especially when it's two hours from where you live.tom m. | Expérience générale
Le client n'a pas laissé de commentaire.Erika G. | Premières impressions
U-Haul customer service is quite amazing. Your on-site managers always provide the information that I need, and they have made me feel that U-Haul should continue to be my first choice.JOAN J. | Premières impressions
Fast and great service really great employeesDean M. | Premières impressions
As it turned out, I didn't need the storage space after all, only thank you for being there for me in case. Ardenji was very helpful both in the renting and then in the canceling -Herb G. | Expérience générale
Le client n'a pas laissé de commentaire.amanda c. | Expérience générale
Le client n'a pas laissé de commentaire.Jason H. | Expérience générale
Le client n'a pas laissé de commentaire.john m. | Expérience générale
There were no large units available and the second floor units are difficult to access with only stairs when moving large amounts of items. Staff was great.Nicolealexandra H. | Expérience générale
Le client n'a pas laissé de commentaire.BENJAMIN N. | Expérience générale
Le client n'a pas laissé de commentaire.VALERIE W. | Expérience générale
david hoffart at ukiah uhaul storage was friendly and helpful.BENJAMIN N. | Premières impressions
My access code never worked. One time my lock was on a different storage unit. Nobody could tell me how that happened. When I moved out and wanted my money back for my months that were prepaid they told my that I couldn't get it back. It wasn't until I had my boyfriend come in to help me that they "called" someone and figured it out. I would not recommend anyone to this place.Tammy K. | Expérience générale
Excellent customer service!Rebecca T. | Expérience générale
During the time I used the storage I never had a problem. I felt my items were safe. Thanks for everything.gloria g. | Expérience générale
Temperature not always where it should be. Appreciate the recent paint/clean up.Dee P. | Expérience générale
Pick up was relatively quick. There was a problem with the storage unit, but the destination Uhaul in Ukiah was very accommodating and worked with me on my timeline.James H. | Premières impressions
The Uhaul in Ukiah CA. Storage actually smells like rats.. And they close at 7 so i get off work at 6 dnt have much time... Other than that love the staff.. Very kind and helpfulSusan A. | Expérience générale
Staff truly understands how to deliver EXCELLENT customer service.loni n. | Premières impressions
Merci!Thomas S. | Expérience générale
My best to Jen and David... They have such wonderful personalities that r experience there was so awesome... One thing i didnt care for was how cold it was inside... Made it hard for me to sort througSusan O. | Expérience générale
Every time I'd call corporate about the filthy units and the rats in my things they'd raise my rent and still do absolutely nothing. I want my $10/ month insurance fee back!SARAH T. | Expérience générale
only one person staffing this location - they NEVER answer the phone.steven d. | Expérience générale
Had UBox shipped from Colorado. UHaul chose Ukiah. Couldn't deliver and couldn't provide a solution. Go to UBox and it had been broken into. No one notified me and no one helped me with next steps.Christine A. | Expérience générale
Very helpful in getting me set up with a new storage unit, and helping resolve problems from the rental.Thomas S. | Réservation
My pod was broken into and they did not call. They never answer their phone and are not helpful. I made a reservation to have the pod on a trailer to take it empty it and it was not ready when we arriMaria S. | Expérience générale
Great service!Terese B. | Expérience générale
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