Le client n'a pas laissé de commentaire.Lashonda B.
Customer Reviews for U-Haul Moving & Storage of University City
Pour nous contacter
University City, MO 63130
(@ Midland Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No suggestions at this time.Raymond S.
Le client n'a pas laissé de commentaire.Steve B.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.JOSEPH W.
Le client n'a pas laissé de commentaire.Donald C.
They are not trustedMohammed J.
Make sure you tell the person what location your item is located.Cherita L.
Le client n'a pas laissé de commentaire.Michelle W.
Employee was very friendly and helpfulCharles P.
When i got in the back of the truck i slipped. luckily i did not fall. There was a thin layer if oil and grease on the floor of the truck. This concerned me not just for my safety and the people helping me but i did not want oil and grease tracked in to my new condo. I used three rolls of paper towels cleaning it up and took pictures if you want to see them.Jeffrey L.
Le client n'a pas laissé de commentaire.Rick C.
Great rental, smooth transaction, could not have gone better.Peter C.
The truck was pretty clean but it smelled like pot when I got in the truck.Amy M.
Le client n'a pas laissé de commentaire.Talia W.
Your worker on duty - I wish I recalled his name - was wonderfully supportive in correcting the free month storage unit and answering our questions on the storage unit. He was soooo pleasant.Danielle C. | Expérience générale
Always a great experience in U City!Jennifer B.
Excellent customer service! Friendly, well staffed, knowledgeable, and willing to go above and beyond for their customers. I rented a car transport, and it was a very smooth process, from booking online to going to the University City location for pickup (St. Louis, Missouri). I will highly recommend this location to everyone! Also, for future reference/ information, I needed some towing accessories for my hitch, I thought U-Haul store would be much more expensive than auto parts store, so I stopped at auto parts store to purchase the needed accessories. After I arrived at Uhaul store, to my surprise, U-HAUL STORE WAS MUCH CHEAPER!!! If I would have purchased at U-Haul, I would have saved at least $50. Moreover, the accessories at U-Haul appeared to be better quality, welds on hitch ball mount appeared more professional/stronger, and they offered hitch accessories with a higher tow rating. Thank you University City, MO U-Haul for a great experience!Anthony A.
Le client n'a pas laissé de commentaire.Wanda A.
Pick up was great-two employees working. Drop off was unattended because there was only one employee and a long line. I used the online drop off procedures.Caroline C.
Tires were a little old on the trailer I used but overall good serviceRyan C.
Very nice man who helped usAleisa S.
Le client n'a pas laissé de commentaire.Narin A.
Le client n'a pas laissé de commentaire.Sandra B.
Personnel was not willing to give me confirmation of the trailer return.Vern K.
The gentleman who worked with me was kind, knowledgeable and supportive. Special thanks to him.Peter O.
Le client n'a pas laissé de commentaire.Casey V.
Just asked for the newer version of the 8'X5' enclosed trailer that would best accommodate transporting my motorcycle. There was one there , sitting right next to the older version one which I guess the computer assigned me. When I asked for the newer one ,the employee (he said he was the manager) blew up and essentially verbally abused me,and pretty much threatened me when I insisted about getting the newer trailer. Never had such an experience in my entire life as a customer.If that is your manager ,what does that say about your place of business? Will add that I have rented from this location several times and everyone else has been pleasant to deal with but that experience was over the top and have to rate poorlyGUSTAVO V.
The awaiting approval for online checkin took a little longer than expected.LaTosha N.
Le client n'a pas laissé de commentaire.Jeffrey H.
Very helpful and quick service.Kristyn B.
Every experience I've had at this U-Haul location has been outstanding. Great customer service, new and clean equipment. Just a pleasant experience every time.Brad B.
Le client n'a pas laissé de commentaire.Patrick A.
Le client n'a pas laissé de commentaire.Patrick A.
The staff for both pickup and return were fantastic. Merci.Kent K.
Le client n'a pas laissé de commentaire.Nicole M.
Le client n'a pas laissé de commentaire.Alaina B.
The main issue with my visit was the store clerk's combative and hostile attitude. I asked simple questions such as "are you guys still opened?" (I asked because it was pass 5 and he was outside sweeping with an unwelcoming glare) - to which he simply responded "what do you want?!" During the check out, after I confirmed I didn't want the insurance, I said, "just out of curiosity, is the insurance an official charge or just apart of the portion held from my card until I get back?" Irritably, he said "it's all charged as a total. Do you want the insurance or not?" I responded, "no, I said 'just out of curiosity'" My demeanor is regularly subtle and considerate, I gave him no reason to be as coarse as he was. I understand people have bad days, but if Uhaul want to cultivate good customer service, their reps need to be reminded to separate personal affairs from work.TEDDRICK R.
Give LaKendra a promotion! She was manning the entire thing by herself, and she was very professional, friendly, and helpful!Mary A.
Le client n'a pas laissé de commentaire.john L.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Daniel K.
Le client n'a pas laissé de commentaire.Brett Z.
Email to get trailer hitch should not got out to everyone. I wasted part of a day getting to a location to inspect hitch that Uhaul had put on.. This should be in my Uhaul record.Mark R.
Le client n'a pas laissé de commentaire.Tammy F.
Customer service was excellent even though it was close to closing time. I was given a new van OMG loved it wish I could request it everytime I needed for my daughter's college move in and move out dates..Makesha N.
Le client n'a pas laissé de commentaire.Christy H.
very efficient and easy process, personable staff, excellent valueCharles E.
Le client n'a pas laissé de commentaire.QUINN M.
Le client n'a pas laissé de commentaire.Natalie S.
Self Check-In didn't work.Rachel G.
Everyone that works at this location on Friday, May 6th should be given a raise. Honestly, the best customer service I've ever had at any uhaul site. Incredibly nice and easy to work with. Helped me load my Jeep on the auto hauler, in the rain. Really great experience. Also, @uhaul when are you going to start a rewards program for repeat customers? Sincerely, A frequent loyal customer :-)Justin G.
Le client n'a pas laissé de commentaire.Brittany L.
Better customer service.roy G.
I really love this location quick. The guy that helped us was very nice.. An he took care of us right away we were in an out..Denise P.
The young lady that waited on me did a great job! Very friendly and efficient and made the rental easy!michael C.
There was a human present and it was great! He told me I didn't have to do the app thing with all the photos, etc. That is super annoying. I wish you had people that worked at the locations.Janice W.
Mobile check in was causing issues for myself and four others picking up before the location opened. Ensure the trucks are ready and mobile check in is available as moving is time sensitive. Luckily someone was at the location before they opened to help get us checked in manually. He wasn't very friendly, but got the job done I guess.Tanner B.
Le client n'a pas laissé de commentaire.Mackenzie A.
Le client n'a pas laissé de commentaire.Silas S.
Le client n'a pas laissé de commentaire.zon W.
Le client n'a pas laissé de commentaire.Kimberly D.
My service was quick and not enough time to serve the next customer a glass of wine. The service that I received was wonderful. Thanks!!!gerldine L.
Le client n'a pas laissé de commentaire.D'Angelo S.
Le client n'a pas laissé de commentaire.C Robin W.
We did mobile drop off here and it was super easy.Joe B.
Every person I interacted with at this UHaul was friendly, helpful and polite. I will definitely use them again if needed and recommend them.Donna K.
I was charged two days fee when I have the rental less than 24 hours, I had the rental 15 hours to be exact and the only reason why I had it so long is because it was overnight and I didn't feel comfortable dropping off the van so late. I tried to explain and the rep didn't even take the time to listen, even though I always rent from uhaul. Well next time I will be giving my business to someone else who actually cares about their customers. I know losing my business my not put a dent in your business operation but it takes one to start and then many will follow.Rayneesh V.
Everyone was so helpful. We had a lot of issues on the trip but they got us taken care of.james H.
Our agent was welcoming, efficient, knowledgeable, and kind. The process was quick and easy.Lewis J.
Le client n'a pas laissé de commentaire.Clyde C.
Le client n'a pas laissé de commentaire.Latasha P.
Le client n'a pas laissé de commentaire.Shontrell R.
Le client n'a pas laissé de commentaire.Hongbin Z.
The gentlemen who helped me at pickup and at return could not have been nicer.LARRY S.
Le client n'a pas laissé de commentaire.Natalie S.
Le client n'a pas laissé de commentaire.casandra T.
Le client n'a pas laissé de commentaire.Patrick C.
My favorite location.KATHLEEN S.
The location where we were suppose to drop the 6X12 trailer was closed on Saturday which my daughter and I did not realize driving from Montana to St Louis, MO. We called this location and asked if we could drop it off with them. She first recommended us removing the trailer and leaving it at the location we were currently. I told her I could not remove the trailer myself and felt uncomfortable doing so. She told us to come on over and they would assist us. When we got there an older gentleman came out to greet us. He backed the trailer into the spot where he wanted the trailer and removed it from our vehicle. My daughter and I had a wonderful time talking with him (wish I knew his name). He was so funny and helpful. Several times he had my daughter laughing out loud. Loved our experience at this location. He also gave us suggestions on where to go eat lunch. We went to the area he suggested, and we had a wonderful lunch. Now this is going Above and Beyond. He deserves a gold star.Darleen J.
The 2 guys where very unprofessional, want to drink there coffe. Gave me a trailer with flare tired on one side and the left side the tire are not manufactured by the same company. They did not explain any the safety concerns. Very time I ask questions they will say you want it or not, and I need to get coffe or something because I was trying to get them to tell me why the location of my pick was change . They were not friendly, need to be trained for costumers service. Or put them in back washing truck do not trust them with fixing them Please email me if you have questions .Roland A.
Le client n'a pas laissé de commentaire.Kimberly G.
Le client n'a pas laissé de commentaire.nick T.
Ms Tate walk in to pick up three large boxes .Older Black man walk up to a white women and ask could he help her , the lady stated Ms Tate was 1st.The older black guy became rude and disrespectful,did not offer to help Ms Tate with her boxes.But when the white women purchase boxes he did all he could do to help her (which pissed the white women off ,when Ms Tate call the Manager of the store , he hung up the phone . Ms Ttae has cancel het account with this companyROBERT I.
Need more 4 x 8 trailers.BRUCE H.
Reservtion changed with out my consent, giving me trailer limited to 55mph, made for very long trip to Dexter, MO and back. Promised $50 refund for reservation change, never received.Neil H.
Need to provide restrooms to customersNancy V.
Not to much the customer service person at the desk was kind and very professional and helpful so I would rate my time there a 10 thank you !Mark L.
Le client n'a pas laissé de commentaire.tomika P.
Le client n'a pas laissé de commentaire.Gary F.
Great customer service will be backAeron S.
Le client n'a pas laissé de commentaire.alex M.
again issue was the websiteLinda P.
Overall nice location. The rep "appeared" to be friendly, did not really interact with them, not much in the way of customer service, no thank you, no receipt, no communication other than a wave to pull forward and then they unhooked and I left. Perhaps this is protocol.Janice L.
Le client n'a pas laissé de commentaire.Aeron S.
Le client n'a pas laissé de commentaire.Stacy S.
Customer service is everything to me and this location was amazing!!Shatona M.
Le client n'a pas laissé de commentaire.Larry L.
Larry was great to work with and very professional.Geoffrey M.
Le client n'a pas laissé de commentaire.Eric S.
Le client n'a pas laissé de commentaire.Phillip C. | Expérience générale
Le client n'a pas laissé de commentaire.Tiarrah H. | Premières impressions
Le client n'a pas laissé de commentaire.CAROLYN W. | Expérience générale
Staff was exceptional!!joanne r. | Expérience générale
I never got a chance to use unit I paid for 3 months then I didn't get the new space I anticipated so storage never was usedAndre B. | Expérience générale
Le client n'a pas laissé de commentaire.Phillip C. | Premières impressions
Le client n'a pas laissé de commentaire.Sheila B. | Expérience générale
MANAGERS ARE VERY DISRESPECTFUL AND RUDE. I NEED MY BELONGINGS IMMEDIATELY.Christina G. | Expérience générale
Le client n'a pas laissé de commentaire.Roy J. | Premières impressions
Le client n'a pas laissé de commentaire.Dominique M. | Expérience générale
The whole process was simple and easy, and everyone was helpful and friendly. Would definitely use again.Melody B. | Premières impressions
Le client n'a pas laissé de commentaire.Everett J. | Expérience générale
Le client n'a pas laissé de commentaire.Diana B. | Expérience générale
Le client n'a pas laissé de commentaire.Jacob D. | Expérience générale
Le client n'a pas laissé de commentaire.ELIZABETH L. | Premières impressions
Le client n'a pas laissé de commentaire.imani c. | Expérience générale
The young man who helped me (Cladis? - the one with the nose ring) was extremely polite and professional. He immediately acknowledged me when I came in and he was still helping another customer and apologized for my wait. He looked for and found an option when I was not satisfied with the 1st option,. He made sure that I understood everything and even held the door for me. He is to be commended!!!!Twinda M. | Premières impressions
Le client n'a pas laissé de commentaire.rashaan j. | Expérience générale
We just moved in to our locker yesterday so I have not had time to form an opinion.Bryan S. | Premières impressions
Le client n'a pas laissé de commentaire.Bhupinder C. | Expérience générale
Very Helpful Young MenAlva P. | Online Move In
The gentleman who helped was very nice and helpful. A great experience!renee m. | Premières impressions
Le client n'a pas laissé de commentaire.Kathleen K. | Premières impressions
Le client n'a pas laissé de commentaire.imani c. | Premières impressions
Le client n'a pas laissé de commentaire.Eric G. | Premières impressions
I reserved and purchased the unit online. When I come to the store, the staff said my first month is free. They started the refund process. But when I came home and check my account, I was charged twice. I contacted the store but nothing has been solved.Doan Bao Chau T. | Online Move In
Le client n'a pas laissé de commentaire.Roy S. | Online Move In
Le client n'a pas laissé de commentaire.Cardella S. | Expérience générale
The young man, who chked me out was helpful. He answered my questions. He was knowledgeable and friendlyYVONNE J. | Premières impressions
I had my unit for three years never had a problem and the staff was very helpful and professional and i would definitely rent again.gladys lynn k. | Expérience générale
Wes and his team are amazing! The storage facility is clean, well-lit, and everyone was alwasy friendly.Maria R. | Expérience générale
The employees were all very courteous and professional. I highly recommend them and appreciate their work ethic.William M. | Expérience générale
Very helpful staff.julia r. | Expérience générale
Le client n'a pas laissé de commentaire.Nicholas D. | Expérience générale
The staff was very helpful, patient, and kind. I would use them again.Joy H. | Expérience générale
Le client n'a pas laissé de commentaire.REGINA W. | Expérience générale
As a first time user of a storage unit, I have to say that this was a good experience. I have recommended U-Haul storage to others and will definitely use them again should the need arise.Virgina W. | Expérience générale
Le client n'a pas laissé de commentaire.Nella P. | Expérience générale
A pleasure to work with. Very accommodating and helpful. Would highly recommend this facility to all.clark b. | Expérience générale
Le client n'a pas laissé de commentaire.Juan M. | Premières impressions
PROFESSIONAL, FRIENDLY, COMPETENT MARVIS AND WESLeonard W. | Premières impressions
Le client n'a pas laissé de commentaire.Nella P. | Premières impressions
It would be a 7 star if the units had lights inside other than that I think it's great, I love your place, I wish that it was someone that I could speak with about what happened at Uhaul on Gravois South St Louis, it's out of my hands but some things in life shouldn't go this way..... Ida Ward 314-448 6219Ida W. | Premières impressions
The young lady who assisted me was polite, friendly and courteous. I could not have been more satisfied.William M. | Premières impressions
Le client n'a pas laissé de commentaire.phyllis w. | Expérience générale
Rental was quick and easyShella L. | Premières impressions
Staff very friendly and helpfulmelissa H. | Premières impressions
Card didn't work far walkREGINA W. | Premières impressions
Manager and store staff were very friendly and helpful. Storage space was adequate and also clean.stephanie n. | Expérience générale
A okayGREG G. | Expérience générale
Manager was very knowledgeable, helpful, and kind. Transition was made easy and assessable.stephanie n. | Premières impressions
I have used this store many many times for years love ❤️ the staffVeronica J. | Premières impressions
Stored my stuff at this location over the summer and everything appears to be in the original condition!Tiffany B. | Expérience générale
Good service and location is really convenient.Tamara S. | Expérience générale
Awesome experience- great staff!david f. | Expérience générale
The personnel working at the facility were courteous and helpful at all times. I loved storing my items at the facility will be back there next year.clark b. | Expérience générale
Great experience. Helpful and friendly staff.Kathleen Y. | Premières impressions
We have lots of boxes, and the only storage unit left is high above the ground. Hope that I can choose the unit when I make the reservation. It will be better to have an automatic liftShinan X. | Premières impressions
s/oRonneika T. | Expérience générale
Awesomedavid f. | Premières impressions
My experience was excellent. I used Big Helpful Gentlemen Moving, I highly recommend them and will recommend to my friends and family. Nice guys, very helpful and excellent price.Cerinda W. | Expérience générale
Computer ssyem slow, wrong equipment, charged wrong, not enough space here to explain it allBoyd M. | Premières impressions
I had reserved for a truck and storage unit. When I got there they offered me an different storage unit first month free. They help me out to save on a little money. Merci.CHERRILL MARTAY V. | Premières impressions
Staff were all helpful and manager was very nicejohn w. | Expérience générale
Nice clean facility and staff is friendly and helpful.DESERATA H. | Expérience générale
Mercimykel y. | Expérience générale
No additional comments.christy B. | Expérience générale
The WORST UHAUL facility I have ever used. I have used 4 facilities around the U.S. This crew was rude, the bathroom is ALWAYS locked and unusable. Nasty and Rude people.SUSAN B. | Expérience générale
Yes everything was good cause i put my stuff there an never when't back to check it cause the way it was it safe in my 👀Inez P. | Expérience générale
Easy to access 7/24. Dolleys and trolleys made it easy to move things in and out. Conveniently located near WashU.Kathryn L. | Expérience générale
Happy with the service.Regina H. | Expérience générale
They were very helpfuldarren p. | Réservation
Erica and the rest of the crew were a pleasure to work with.AMIR E. | Expérience générale
I did not have a good experience with U-Haul. The 1st person didn't have an answer for me. Then, on hold for 20+ mins when my question was time-sensitive. In the store, there was also confusion.Janelle B. | Réservation
Great customer service and experience.SABRINA MICHELLE L. | Expérience générale
Customer service was beyond excellent. Staff extremely helpful always greet you with a smile. never a dull experience always pleasant. Very knowledgeable. I could not have picked a better place.Tameka M. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!