I ordered a dolly, which was not there. The car's dash stated it had a tire inflation issue. While the vehicle performed fine, this gave me concerns and no representative gave me a heads up on this. Also, it took a long term to pick up the vehicle.Paul A.
Customer Reviews for U-Haul Moving & Storage of Upper Marlboro
Pour nous contacter
Upper Marlboro, MD 20772
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 8h am à 7h pm
- Ven : 8h am à 8h pm
- Sam - dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 8h00 am à 5h00 pm
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Gary W.
Le client n'a pas laissé de commentaire.DARLENE Y. | Premières impressions
none at this timeChris S.
Great service we were in good handsAntoine J.
I have no complaints or improvement ideas. Great job! From beginning to end was great.Marie M.
Unless less you want to provide free coffee and donuts in the morning when customer are picking up their rental truck the site Manager: Mike Kafant is doing an excellent job.Gregory F.
Ubox do not hold as much as advertised. Each box do not hold a one bedroom apartment. Most apartments have living and dining room sets. One Ubox does not hold that much.Patricia W.
Le client n'a pas laissé de commentaire.Johnnie D.
Rental equipment needs to be serviced & no customer should be issued a rental with en empty gas tank.Rosalind J.
Le client n'a pas laissé de commentaire.STEVEN S.
They went out of there way to make it easy. The best experience of the whole screw up day. Every one there amazing and very helpful. Best experience I have had a U-Haul place. Send people thereAndrew P.
Your establishment is great and excellent keep it up.Sunday O.
Le client n'a pas laissé de commentaire.Mona S.
Completed online reservation and was contacted afterwards that the pickup/drop off location was changed. This added 34 miles and about $48 ($1 per mile + 3 gallons of gas) in additional charges. I proposed $10 credit for the inconvenience and costs and was declined. Bit of a downer on their location change after the reservation was finalized, not to mention that my $100 rental ballooned to $150.Bryan D.
Having customer service be a LOT more understanding when unforeseen events occur. Offering help instead of ultimatums would be A LOT more conducive for returning customers.Alejandro P.
I didn't know that there was another location other than the camp springs site. I learned something new. I think that the pads that was rented should be sold to the customers as an option as well for the same low price.Colette J.
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Try to have at least 2 associates to assist customers.Darryl D.
Le client n'a pas laissé de commentaire.Edwin A.
Fix the uhaul website so that you can only book a specific size truck based on true availably at a location. I tried to get a 20 ft truck in one location and the website let me book. Later that night they transferred me to a different location. Called that location two days prior to moving and they didn't have the truck. Had to go to a site 20 miles away. More accurate information would benefit everyoneBranden O.
Better hours. Hours that blend in with the hours and traffic of neighborhood.ROBERT L.
Le client n'a pas laissé de commentaire.PATRICIA B.
Got charged a cleaning fee for no reason at all The website kept saying I didn't have a reservation and I did .It kept doing that when I picked up vehicle and when I dropped it off .The loading area of truck on the inside WAS GREASY.It was like someone poured motor oil on the floor .Me and my son both slipped and fell a couple of times in the truck . I will be contacting corporate over a discount or refund .Imagine while you are moving and you and your helpers keep falling because of the inside of the truck feeling like a skating rink Not happy at allAaron F.
I would stress to the store employees a better overall customer service experience.Maurice B.
Le client n'a pas laissé de commentaire.Lamont C. | Premières impressions
Outstanding Customer Service and affordable storage and always helpfulCharles C. | Expérience générale
The manager mike was great had a great deal of customer service and professionalism..Bobby G.
This is a really nice location. I was in and out quickly and the staff was nice. The location was also very nice inside and out (not rundown and old like some other locations).Andrew B.
Good customer service.Monica G.
Excellent service à la clientèle. Very professional and curteous.Tonya C.
Le client n'a pas laissé de commentaire.Frederick H.
The location was hard to find on Nav system.Edwin B.
Quick efficient and amazing customer serviceKeith M.
Le client n'a pas laissé de commentaire.MYRA I.
Le client n'a pas laissé de commentaire.Natalie R.
Le client n'a pas laissé de commentaire.Marva C.
Very customer friendly staff.LINDA T.
AucunJoseph G. | Premières impressions
Le client n'a pas laissé de commentaire.PATRICIA J.
Michael was extremely helpful and provided good information about how to backup and turn the uhaul trailer. It would be helpful if UHAUL provided a hardcopy instruction sheet outlining the "How To" process.GWENDOLYN M.
Truck was rough. Was the worst truck I have ever rentedGREGORY S.
Le client n'a pas laissé de commentaire.Timothy H.
I always receive excellent customer service from the U-Haul Moving and Storage of Upper Marlboro location.Gregory F.
Le client n'a pas laissé de commentaire.DELAWN M.
Le client n'a pas laissé de commentaire.ROSARIO S.
Le client n'a pas laissé de commentaire.SHARON G.
Le client n'a pas laissé de commentaire.Dante J.
Le client n'a pas laissé de commentaire.MELANIE G.
Le client n'a pas laissé de commentaire.DAVID B. | Expérience générale
Le client n'a pas laissé de commentaire.LATOYA M.
Le client n'a pas laissé de commentaire.jose G.
Price quoted on internet was less than charged at the location and I cancelled the trailer which was included in the original on line quote. I also used 200 miles less with no credit given. Other that, the service and experience was great.MICHAEL B.
Le client n'a pas laissé de commentaire.Nathan W.
Excellent Rental Truck Experience with Management and Staff. Great check-out and check-in experience!!!Gregory F.
Le client n'a pas laissé de commentaire.thelma J.
Le client n'a pas laissé de commentaire.FRANCISCO B.
Le client n'a pas laissé de commentaire.STANLEY C.
Le client n'a pas laissé de commentaire.THEODORE N.
Le client n'a pas laissé de commentaire.Debra M.
The person on duty was great very professional and helpful I was in and out in no time to complete my moving thanks UHAUL!BRENDA H.
Keep up the good work Thank youMELVIN H.
Being able to check-in online makes the process much easier and quick. It was very easy.Pamela C.
Le client n'a pas laissé de commentaire.Kirk S.
My experience with this facility has always been a pleasant one!RUTH G. | Expérience générale
As a new user of U-Haul,i was asking questions from the lady who first attended to me,and she was so friendly and happy to explain. However the other guy that i met when i returned the truck was so rude and unfriendly. When next I come to this location or send someone there,I'm not gonna do anything if i meet this rude and unfriendly brown hair guy!AKINTAYO O.
I have no complaints or advice. Thank youAntoinette J.
Don't like the new set up uhaul has especially with the uboxes. I was an old customer with Capital Beltway for years and was very happy with them, had a nice spacious unit and very affordable I had to give up when uhaul took over. Don't like that I have to call 24 hours in advance to access my storage that's ridiculous. Not happy and looking for better options.JEFFERY J. | Expérience générale
I love this UHaul location. It's very clean, neat, and service is always good and helpful. Thank u Kisha! The vehicles are also clean and have moving accessories in the trucks should you need to rent them.GAIL S.
The technical person there Philip Herbig did not take a picture that I'm aware of of the back of the vehicle after he connected it in a way that I've never had it connected before you never run the chains through the bar on the hitch he just hooked the hook piece into it and put the rubber pieces on it if that gets wet that would pop loose he needs to be retrained on how to hook a vehicle up. I didn't notice it until I brought the trailer back I I'm formed another technician when I brought it back that this is how it's hooked and that is not correct I've never had it hooked that way in any of the years I've been to any U-Haul.Fayton G.
Le client n'a pas laissé de commentaire.Earnest M.
Le client n'a pas laissé de commentaire.John A.
Le client n'a pas laissé de commentaire.JANICE L. | Expérience générale
Excellent customer Service at this location. Very helpful representatives. They even upgraded my rental due to original not available with no extra charge.Christina M.
Le client n'a pas laissé de commentaire.David T.
do the same thing that you are doing 👍🏾Hasmon A.
Le client n'a pas laissé de commentaire.ANTHONY H.
We would have stayed there if we had been able to keep the storage unit. We had been there for years! You always were pleasant and worked with us. I was so disappointed when the decision was made to go to U-boxes. That's the only reason we left. Best wishes for continued success. DelMarVa Depression Glass ClubKay H. | Expérience générale
Le client n'a pas laissé de commentaire.Lamar G.
Le client n'a pas laissé de commentaire.Jose D.
Le client n'a pas laissé de commentaire.Cary B.
Le client n'a pas laissé de commentaire.TREVOR G.
Le client n'a pas laissé de commentaire.Leah R.
Le client n'a pas laissé de commentaire.Karen G.
Le client n'a pas laissé de commentaire.Danny M.
First and foremost, Brandon was the guy who handled my transaction. In the past year I have not met anyone as professional, thorough and just pleasant as he was. You should be proud to have him as an employee. But your web site??? Needs a lot of work. It wouldn't even let me see car carrier trailers. I had to leave the site and find it by searching car trailer Haul. And when I tried to fill out the preregistration it tried to rent me a truck as well. Finally had to cancel it and start over. Plus I called the Uhaul location on Boyds turn Rd. in Owings MD and got a person who I could tell right away was not a local person. They were trying to convince me they were Uhaul in Owings--but the call center---Finally Just hung up on her and got a local number to The Forestville location, they started the transaction for me. But once again, Brandon at Upper Marlboro? That guy was on point, explained everything like he was a doctor. I am a mechanic and have used and hauled trailers, trucks etc. for years a Brandon Impressed me!David O.
Open earlierTERRI J.
Nothing! Excellent customer service and the truck was super clean!Norman P.
The gentlemen at the front desk were very professional and helpful. Get him some assistance, though. He was thereby himself to assist all the customers, but overall excellent service.Reginald W.
Brandon was awesome!Krista G.
The guy that helped me was so nice every time I talked with him and very helpful. I also watched go out of his way to help others in front of me in line even coming around to get boxes for a lady who asked all the while keeping things going by himself. That was amazing because he had a line and it kept moving but everyone got the individual attention they needed Would definitely go backPaul H.
Le client n'a pas laissé de commentaire.Dontrell R.
It is excellent customers service .Abirar S.
Le client n'a pas laissé de commentaire.Jose L.
The service representative was very polite and efficient. The truck was throughly cleaned which excellent considering we are still operating under Covid.TANYA T.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.CHARLES S.
Le client n'a pas laissé de commentaire.BRANDON P.
Le client n'a pas laissé de commentaire.VANESSA B.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.DAVID F.
Le client n'a pas laissé de commentaire.Carly C.
Trailer (with ramp) was perfect for the task. No issues whatsoever. U-Haul is a great company; hope it survives.WEBSTER E.
Best experience at a Uhaul everKyle L.
Le client n'a pas laissé de commentaire.GEORGE W. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID G. | Expérience générale
Le client n'a pas laissé de commentaire.BARBARA A. S. | Expérience générale
I've been dealing with capital beltway storage for over 15 years ill never leave them I can honestly say I'm in good hands when it comes to them.Stephanie T. | Expérience générale
Le client n'a pas laissé de commentaire.SHAWN B. | Expérience générale
Le client n'a pas laissé de commentaire.SARAH B. | Expérience générale
Le client n'a pas laissé de commentaire.MASHAWN V. | Expérience générale
Le client n'a pas laissé de commentaire.Derek S. | Expérience générale
Le client n'a pas laissé de commentaire.Bert D. | Premières impressions
Le client n'a pas laissé de commentaire.THOMAS M. | Expérience générale
I am very satisfied and happy with the services received always from everyone in the uhaul office. MerciDUPREE M. | Expérience générale
I love the professionalism, courtesy, and concern for customers by the entire staff. Keep up the excellent work, and God bless everyone.P. GDORA C. | Expérience générale
These gentleman was excellent!!!Rhonda S. | Premières impressions
When I arrived, I was informed that reserving a unit online doesn't actually reserve a unit and thus they could not guarantee that they had an open unit of the size and pull-up access that I had requested. They did ultimately have a unit, but I had to wait for around 20 minutes while they checked. They also told me that I could not use my debit card to make recurring auto payments and that I would need to call in to pay my unit rent.Paul R. | Premières impressions
Le client n'a pas laissé de commentaire.VIRGINIA B. M. | Expérience générale
Le client n'a pas laissé de commentaire.TIFFANY C. | Expérience générale
Le client n'a pas laissé de commentaire.Jasmine B. | Premières impressions
Service was excellent but with all the new stuff going on it went down a little before it was more welcoming Scott and the team before had better customer service you just felt like they cared more but it seemed like now you all are trying to do better but wishing you a successful businessCASSANDRA S. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia S. | Expérience générale
Le client n'a pas laissé de commentaire.JEANNINE W. | Expérience générale
I have been doing business with the Capital Beltway Mini Storage now U-Haul company for many years. I have received excellent service through the years with no complaints. My many thanks to Scott & Donald for their continued professional & prompt service they continue to provide!DEBORAH F. | Expérience générale
Personnel was very professional and courteous. Keep up the good work.MELVIN H. | Premières impressions
Le client n'a pas laissé de commentaire.CARRIE N. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLES I. F. | Expérience générale
I had a great experience with the staff and ownership my number #1 rated storage facility in the DMV!!! I will recommend to all my customers needing a storage facility.GREGORY F. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
Nous offrons la plus grande sélection de l'industrie!