The staff did not send me certified documents before my storage was sold and when o called to inquire they initially told me that I could pay and remove my belongings by the end of business that Friday, but when they sent me the paperwork, it stated something else so when I called and inquired, I was told I will get a call back. They never called me back so the customer service is not good at all. I have been there at that storage for over 20 years. The previous company was nothing like U-Haul.
YOLANDA S | Expérience généraleSelf Storage Units in Upper Marlboro, MD, 20772
U-Haul Moving & Storage of Upper Marlboro
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- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
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Comment U-Haul Fonctionnement des avisNeed to have a 24/7 access gate.
Daniel S | Expérience généraleKeep up the great work, Thank you
Melvin H | Premières impressionsGreat facility great people great job
Charles E | Expérience généraleStaff was very helpful and knowledgeable
Christopher H | Expérience généraleToo expensive and your managers are very unprofessional. You guys are by far the most expensive storage facility
Carrie G | Expérience généraleMy husband and I downsized and sold our house, but wasn’t ready to get rid of everything just yet. We stored with U-Haul and it was a wonderful experience. However, and not, but, on move out day, we discovered a leak in the gutter system, which drained into our unit and soaked the base of one of our boxes.Unfortunately the box was destroyed and being the base box, caused all the other stacked on top of it to tip over. Luckily, no material damage was done. Mike came out and inspected and made sure my property was OK. Just something I wanted to note that U-Haul should keep an eye on. Otherwise, pure bliss and I will certainly consider storing with U-Haul again.
LATEESHA P | Expérience généraleStaff was prompt and even helped me start the logistics of unloading/detaching trailer prior to open. Also, I had trouble fitting Uhaul in a spot to allow for an easy move in. The staff helped me with this which was 100% a huge help and greatly appreciated. The only prevention from “5” star, would be if hours were extended slightly. At least for spring/summer, hours modified for sun up to sun down.
DANIEL W | Premières impressionsI was very impressed with the staff at this facility. they were very accommodating during the snow storm and I appreciate all that they did to assist me. I especially want to send a special thank you and recognition to Michael Kafant the general manager. I can definitely see why he is a general manager he was very professional in every contact with him and had an amazing mannerism. He was able to handle several task while everything around him seemed chaotic. He is an amazing asset to the UHAUL organization and I again want to recognize him for his patience, professionalism and just his kindness make my move so much better and not let me also mention how KNOWLEDEABLE he is. again GREAT asset and I do hope that UHAUL will share this with the team at the Peen Randall place location. THEY WERE ABSOLUTELY AMAZING!!!!!!
MARY R | Expérience généraleHad to move because rates were going up to fast.
Henry M | Expérience généraleStarted great ended terrible would not recommend this location to any one for storage
Tozshe C | Expérience généraleI had the unit since 2019 and the price just kept going up. Other wise I may have stayed longer.
CHRISTINE C | Expérience générale