Ubox do not hold as much as advertised. Each box do not hold a one bedroom apartment. Most apartments have living and dining room sets. One Ubox does not hold that much.
Patricia W.Customer Reviews for U-Haul Moving & Storage of Upper Marlboro
Testimonials From Recent Customers
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Rental equipment needs to be serviced & no customer should be issued a rental with en empty gas tank.
Rosalind J.They went out of there way to make it easy. The best experience of the whole screw up day. Every one there amazing and very helpful. Best experience I have had a U-Haul place. Send people there
Andrew P.Your establishment is great and excellent keep it up.
Sunday O.S.O.
Robert O.Non
Henry A.Completed online reservation and was contacted afterwards that the pickup/drop off location was changed. This added 34 miles and about $48 ($1 per mile + 3 gallons of gas) in additional charges. I proposed $10 credit for the inconvenience and costs and was declined. Bit of a downer on their location change after the reservation was finalized, not to mention that my $100 rental ballooned to $150.
Bryan D.Having customer service be a LOT more understanding when unforeseen events occur. Offering help instead of ultimatums would be A LOT more conducive for returning customers.
Alejandro P.I didn't know that there was another location other than the camp springs site. I learned something new. I think that the pads that was rented should be sold to the customers as an option as well for the same low price.
Colette J.Try to have at least 2 associates to assist customers.
Darryl D.Fix the uhaul website so that you can only book a specific size truck based on true availably at a location. I tried to get a 20 ft truck in one location and the website let me book. Later that night they transferred me to a different location. Called that location two days prior to moving and they didn't have the truck. Had to go to a site 20 miles away. More accurate information would benefit everyone
Branden O.Better hours. Hours that blend in with the hours and traffic of neighborhood.
ROBERT L.Got charged a cleaning fee for no reason at all The website kept saying I didn't have a reservation and I did .It kept doing that when I picked up vehicle and when I dropped it off .The loading area of truck on the inside WAS GREASY.It was like someone poured motor oil on the floor .Me and my son both slipped and fell a couple of times in the truck . I will be contacting corporate over a discount or refund .Imagine while you are moving and you and your helpers keep falling because of the inside of the truck feeling like a skating rink Not happy at all
Aaron F.I would stress to the store employees a better overall customer service experience.
Maurice B.Outstanding Customer Service and affordable storage and always helpful
Charles C. | Expérience généraleThe manager mike was great had a great deal of customer service and professionalism..
Bobby G.This is a really nice location. I was in and out quickly and the staff was nice. The location was also very nice inside and out (not rundown and old like some other locations).
Andrew B.Good customer service.
Monica G.Excellent service à la clientèle. Very professional and curteous.
Tonya C.The location was hard to find on Nav system.
Edwin B.Quick efficient and amazing customer service
Keith M.Very customer friendly staff.
LINDA T.Aucun
Joseph G. | Premières impressionsS.O.
DEVIN B.Michael was extremely helpful and provided good information about how to backup and turn the uhaul trailer. It would be helpful if UHAUL provided a hardcopy instruction sheet outlining the "How To" process.
GWENDOLYN M.Truck was rough. Was the worst truck I have ever rented
GREGORY S.I always receive excellent customer service from the U-Haul Moving and Storage of Upper Marlboro location.
Gregory F.Price quoted on internet was less than charged at the location and I cancelled the trailer which was included in the original on line quote. I also used 200 miles less with no credit given. Other that, the service and experience was great.
MICHAEL B.Excellent Rental Truck Experience with Management and Staff. Great check-out and check-in experience!!!
Gregory F.The person on duty was great very professional and helpful I was in and out in no time to complete my moving thanks UHAUL!
BRENDA H.Keep up the good work Thank you
MELVIN H.S.O.
TOFIK G.Being able to check-in online makes the process much easier and quick. It was very easy.
Pamela C.My experience with this facility has always been a pleasant one!
RUTH G. | Expérience généraleAs a new user of U-Haul,i was asking questions from the lady who first attended to me,and she was so friendly and happy to explain. However the other guy that i met when i returned the truck was so rude and unfriendly. When next I come to this location or send someone there,I'm not gonna do anything if i meet this rude and unfriendly brown hair guy!
AKINTAYO O.I have no complaints or advice. Thank you
Antoinette J.Don't like the new set up uhaul has especially with the uboxes. I was an old customer with Capital Beltway for years and was very happy with them, had a nice spacious unit and very affordable I had to give up when uhaul took over. Don't like that I have to call 24 hours in advance to access my storage that's ridiculous. Not happy and looking for better options.
JEFFERY J. | Expérience généraleI love this UHaul location. It's very clean, neat, and service is always good and helpful. Thank u Kisha! The vehicles are also clean and have moving accessories in the trucks should you need to rent them.
GAIL S.The technical person there Philip Herbig did not take a picture that I'm aware of of the back of the vehicle after he connected it in a way that I've never had it connected before you never run the chains through the bar on the hitch he just hooked the hook piece into it and put the rubber pieces on it if that gets wet that would pop loose he needs to be retrained on how to hook a vehicle up. I didn't notice it until I brought the trailer back I I'm formed another technician when I brought it back that this is how it's hooked and that is not correct I've never had it hooked that way in any of the years I've been to any U-Haul.
Fayton G.Excellent customer Service at this location. Very helpful representatives. They even upgraded my rental due to original not available with no extra charge.
Christina M.do the same thing that you are doing 👍🏾
Hasmon A.We would have stayed there if we had been able to keep the storage unit. We had been there for years! You always were pleasant and worked with us. I was so disappointed when the decision was made to go to U-boxes. That's the only reason we left. Best wishes for continued success. DelMarVa Depression Glass Club
Kay H. | Expérience généraleFirst and foremost, Brandon was the guy who handled my transaction. In the past year I have not met anyone as professional, thorough and just pleasant as he was. You should be proud to have him as an employee. But your web site??? Needs a lot of work. It wouldn't even let me see car carrier trailers. I had to leave the site and find it by searching car trailer Haul. And when I tried to fill out the preregistration it tried to rent me a truck as well. Finally had to cancel it and start over. Plus I called the Uhaul location on Boyds turn Rd. in Owings MD and got a person who I could tell right away was not a local person. They were trying to convince me they were Uhaul in Owings--but the call center---Finally Just hung up on her and got a local number to The Forestville location, they started the transaction for me. But once again, Brandon at Upper Marlboro? That guy was on point, explained everything like he was a doctor. I am a mechanic and have used and hauled trailers, trucks etc. for years a Brandon Impressed me!
David O.Open earlier
TERRI J.Nothing! Excellent customer service and the truck was super clean!
Norman P.The gentlemen at the front desk were very professional and helpful. Get him some assistance, though. He was thereby himself to assist all the customers, but overall excellent service.
Reginald W.Brandon was awesome!
Krista G.The guy that helped me was so nice every time I talked with him and very helpful. I also watched go out of his way to help others in front of me in line even coming around to get boxes for a lady who asked all the while keeping things going by himself. That was amazing because he had a line and it kept moving but everyone got the individual attention they needed Would definitely go back
Paul H.It is excellent customers service .
Abirar S.The service representative was very polite and efficient. The truck was throughly cleaned which excellent considering we are still operating under Covid.
TANYA T.Trailer (with ramp) was perfect for the task. No issues whatsoever. U-Haul is a great company; hope it survives.
WEBSTER E.Best experience at a Uhaul ever
Kyle L.Nothing, the staff was very professional and efficient. They were very knowledgeable too. I had got the wrong one at first but the attendant was able to get me the one I needed right then so I didn't have to wait. Thanks U-haul.
MARK F.I've been dealing with capital beltway storage for over 15 years ill never leave them I can honestly say I'm in good hands when it comes to them.
Stephanie T. | Expérience généraleI am very satisfied and happy with the services received always from everyone in the uhaul office. Merci
DUPREE M. | Expérience généraleI love the professionalism, courtesy, and concern for customers by the entire staff. Keep up the excellent work, and God bless everyone.
P. GDORA C. | Expérience généraleThese gentleman was excellent!!!
Rhonda S. | Premières impressionsWhen I arrived, I was informed that reserving a unit online doesn't actually reserve a unit and thus they could not guarantee that they had an open unit of the size and pull-up access that I had requested. They did ultimately have a unit, but I had to wait for around 20 minutes while they checked. They also told me that I could not use my debit card to make recurring auto payments and that I would need to call in to pay my unit rent.
Paul R. | Premières impressionsService was excellent but with all the new stuff going on it went down a little before it was more welcoming Scott and the team before had better customer service you just felt like they cared more but it seemed like now you all are trying to do better but wishing you a successful business
CASSANDRA S. | Expérience généraleI have been doing business with the Capital Beltway Mini Storage now U-Haul company for many years. I have received excellent service through the years with no complaints. My many thanks to Scott & Donald for their continued professional & prompt service they continue to provide!
DEBORAH F. | Expérience généralePersonnel was very professional and courteous. Keep up the good work.
MELVIN H. | Premières impressionsI had a great experience with the staff and ownership my number #1 rated storage facility in the DMV!!! I will recommend to all my customers needing a storage facility.
GREGORY F. | Expérience générale