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thelma J.Customer Reviews for U-Haul Moving & Storage of Upper Marlboro
Testimonials From Recent Customers
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The person on duty was great very professional and helpful I was in and out in no time to complete my moving thanks UHAUL!
BRENDA H.Keep up the good work Thank you
MELVIN H.S.O.
TOFIK G.Being able to check-in online makes the process much easier and quick. It was very easy.
Pamela C.My experience with this facility has always been a pleasant one!
RUTH G. | Expérience généraleAs a new user of U-Haul,i was asking questions from the lady who first attended to me,and she was so friendly and happy to explain. However the other guy that i met when i returned the truck was so rude and unfriendly. When next I come to this location or send someone there,I'm not gonna do anything if i meet this rude and unfriendly brown hair guy!
AKINTAYO O.I have no complaints or advice. Thank you
Antoinette J.Don't like the new set up uhaul has especially with the uboxes. I was an old customer with Capital Beltway for years and was very happy with them, had a nice spacious unit and very affordable I had to give up when uhaul took over. Don't like that I have to call 24 hours in advance to access my storage that's ridiculous. Not happy and looking for better options.
JEFFERY J. | Expérience généraleI love this UHaul location. It's very clean, neat, and service is always good and helpful. Thank u Kisha! The vehicles are also clean and have moving accessories in the trucks should you need to rent them.
GAIL S.The technical person there Philip Herbig did not take a picture that I'm aware of of the back of the vehicle after he connected it in a way that I've never had it connected before you never run the chains through the bar on the hitch he just hooked the hook piece into it and put the rubber pieces on it if that gets wet that would pop loose he needs to be retrained on how to hook a vehicle up. I didn't notice it until I brought the trailer back I I'm formed another technician when I brought it back that this is how it's hooked and that is not correct I've never had it hooked that way in any of the years I've been to any U-Haul.
Fayton G.Excellent customer Service at this location. Very helpful representatives. They even upgraded my rental due to original not available with no extra charge.
Christina M.do the same thing that you are doing ðŸ‘ðŸ¾
Hasmon A.We would have stayed there if we had been able to keep the storage unit. We had been there for years! You always were pleasant and worked with us. I was so disappointed when the decision was made to go to U-boxes. That's the only reason we left. Best wishes for continued success. DelMarVa Depression Glass Club
Kay H. | Expérience généraleFirst and foremost, Brandon was the guy who handled my transaction. In the past year I have not met anyone as professional, thorough and just pleasant as he was. You should be proud to have him as an employee. But your web site??? Needs a lot of work. It wouldn't even let me see car carrier trailers. I had to leave the site and find it by searching car trailer Haul. And when I tried to fill out the preregistration it tried to rent me a truck as well. Finally had to cancel it and start over. Plus I called the Uhaul location on Boyds turn Rd. in Owings MD and got a person who I could tell right away was not a local person. They were trying to convince me they were Uhaul in Owings--but the call center---Finally Just hung up on her and got a local number to The Forestville location, they started the transaction for me. But once again, Brandon at Upper Marlboro? That guy was on point, explained everything like he was a doctor. I am a mechanic and have used and hauled trailers, trucks etc. for years a Brandon Impressed me!
David O.Open earlier
TERRI J.Nothing! Excellent customer service and the truck was super clean!
Norman P.The gentlemen at the front desk were very professional and helpful. Get him some assistance, though. He was thereby himself to assist all the customers, but overall excellent service.
Reginald W.Brandon was awesome!
Krista G.The guy that helped me was so nice every time I talked with him and very helpful. I also watched go out of his way to help others in front of me in line even coming around to get boxes for a lady who asked all the while keeping things going by himself. That was amazing because he had a line and it kept moving but everyone got the individual attention they needed Would definitely go back
Paul H.It is excellent customers service .
Abirar S.The service representative was very polite and efficient. The truck was throughly cleaned which excellent considering we are still operating under Covid.
TANYA T.Trailer (with ramp) was perfect for the task. No issues whatsoever. U-Haul is a great company; hope it survives.
WEBSTER E.Best experience at a Uhaul ever
Kyle L.Nothing, the staff was very professional and efficient. They were very knowledgeable too. I had got the wrong one at first but the attendant was able to get me the one I needed right then so I didn't have to wait. Thanks U-haul. ðŸ'
MARK F.Nothing-it was easy as it gets. Thanks
TODD R.Best customer service I have had anywhere I a few years...the one man show deserves a raise
Timothy S.Rep was very helpful.
REGINALD H.Uhaul needs to do a better screening when suggesting contractors/vendors. I chose moving help from the list of providers and the company took money and never arrived to perform services. I lost out on the money I spent on the truck and spent most of my moving day extremely stressed and looking for moving assistance. When Uhaul customer service was contacted they said that they were unable to assist me and that I needed to take it up with the 3rd party company or my bank. This ordeal has been stressful and I'm very disappointed that Uhaul offered no assistance.
AISHA J.The UBox unit was still bolted shut upon arrival to my apartment, even with my personal lock still attached. The movers and I struggled to open the unit with this additional bolting
Amanda S.Great Customer Service!!!
Justin D.Scott & his team run this location just as you would expect a Uhaul should be run.
VINCENT H.They wanted to charge me more for fuel. After some effort to convince them that I was not supposed to pay extra, I went home, looked for the contract and provided them the evidence. They also had read the fuel tank wrongly and claimed that it had less gas than it really had. I would not say that it was a bad experience, but it was not a smooth one. Thankfully, they were willing to check everything again and ended up not charging me anything extra. I appreciated that.
Jonathan L.Spotless facility and excellent customer service. I would happily go back and I would highly recommend this business to others.
JOHN M.Scott and his team are the very best! So every time I've rented there they are kind helpful efficient and the equipment is always in great working order. Thank you again for another fantastic experience!! Randy
RANDY H.I've used uhaul a lot over the years and this was the best experience I ever had with them,
Timothy W.The box did not arrive on time. When calling to inquire I did not always get satisfactory answers to my questions. Some aspects were outstanding, like the delivery driver and her communication.
JOSHUA B.Staff is friendly and knowledgeable. Equipment was ready, staff hooked up trailer and performed operational and safety check. Would recommend this center to anyone.
MARTINEZ B.Rien
Elijah M.No improvements neccessary at that location. Both gentlemen who helped me with my transaction were spot on and friendly too. Would do business with again.
SHAWN B.Excellent service à la clientèle
William T C.Donald provides great customer service. Great guy. This location seemed under-staffed, though.
James M.Outstanding customer service!
MICHEL A.Personal was professional, listened to my concerns and gave helpful suggestions that addressed what l needed.thanks for being a real organization.
Bobby P.The customer service was superior. That means alot to me. They were very knowledgeable and helpful. The store was very nice and clean.
ANPHON F.Everything was great, Thank You
PETER V.It was a great experience.
JOSHUA B.The outside of the truck was clean, but the inside was not; nor sanitized. Nevertheless, I would recommend this location. The customer service and cleanliness of the store were above excellence.
URSULATERESA W.I filled the gas before I dropped the truck off to the closed location. However, I was charged $40 for fuel. I also reserved for a 1 way transport. The rep called to change my reservation to be picked up from the drop off location. I couldn't do that. I was then told I couldn't get a truck unless I brought it back to that location. Not only was I inconvenienced by the location changing my reservation. But I was also overcharged $40 for gas. I would never use this location again.
Darlene B.The whole team was amazing!!
Kinard C.Great experience with staff and rental rental
GREGORY F.Excellent experience with management and staff very professional rental truck was ready, clean and they went over the operation of truck.
GREGORY F.Keep up the great job
MELVIN H.All is well!
Cynthia S.These gentleman was excellent!!!
Rhonda S. | Premières impressionsPersonnel was very professional and courteous. Keep up the good work.
MELVIN H. | Premières impressions