Customer Reviews for U-Haul Moving & Storage of Upper Marlboro

675 évaluations

8000 Penn Randall Pl   Upper Marlboro, MD 20772
(Off Capital Beltway)

(301) 735-6988

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 8 h a.m. à 7 h p.m.
  • Vendredi : de 8 h a.m. à 8 h p.m.
  • Sat-Sun: 9 am–5 pm

Services dans cet établissement :

Pour nous contacter

(301) 735-6988

8000 Penn Randall Pl
Upper Marlboro, MD 20772
(Off Capital Beltway)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 8 h a.m. à 7 h p.m.
  • Vendredi : de 8 h a.m. à 8 h p.m.
  • Sat-Sun: 9 am–5 pm
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

This is a great Uhaul franchisee. The staff are friendly and keep the place clean. They greet me on arrival, even in the parking lot. They lean forward with customer service. Also, they are diligent with trailer safety protocols and take photo proof each time I've been here. The facility itself is good with space to turn around with a trailer. I enjoy my experience at this location and let my friend know. Allan Manuel

Allan M. 
Évaluation :
3

Manager Mike is a good guy yo do business with and I appreciate him. Barry

Barry W. 
Évaluation :
5

Thank you so much fantastic job

Shirley T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kourtney H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick W. 
Évaluation :
5

Michael and his entire staff were very helpful, friendly, professional in assisting me to rent the U-Haul van. I've rented from them before and I'll continue to do so in the future! Richard Landon

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aelese F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter M. 
Évaluation :
5

Great people.

LESZEK W. 
Évaluation :
4

We had a Uhaul right around the corner, however we had to use a different uhaul to drop off the unit a few miles away. Why did it overlook the one around the corner from 33527 on Martin Luther King dr.

Martha O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INDIA K. 
Évaluation :
5

This facility and staff is my preference. I always get courteous and professional service. I don't like when I get a report that the equipment I want to rent us not there

Alberta B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald W. 
Évaluation :
5

Everything good thanks

Levani E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicente O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C. 
Évaluation :
1

I"m in disbelief, the female attendant who checked me in asked, did I refuel the tank. Not only did l refill it, I over filled it and stated joke fully, " I wish I could cipher some back. She still billed me for an extra 2 gallons. Then instead of notifying me I let my motorcycle cover in the truck, it gets discarded and I'm charged a $25 fee. Nothing else was in the truck. I simply transported my motorcycle. I would recommend customers stay for check out.to avoid over charges. Thanks

perry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig O. 
Évaluation :
5

As I shared in the office, since my container was abruptly transferred from Tacoma Park to your location, the service has been excellent. Really appreciate you all. You have made this last leg of this U-haul experience the best, ever.

MARLON B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michelle A. 
Évaluation :
5

Great customer. Young man was very respectful and courteous. However, the truck was pulling to the right while driving between 36-50 MPH.

antonio W. 
Évaluation :
5

Everyone who helped me during my 3 visits were friendly and efficient! Thanks yall!

Mamei W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nyna A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VERNON R. 
Évaluation :
5

Everybody was very courteous.

Diane J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atul S. 
Évaluation :
5

Friendly and very quick

Matthew H. 
Évaluation :
5

I like this location. The staff is friendly and courteous

Alberta B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

maria M. 
Évaluation :
4

The customer service I received at 4599 ALLENTOWN ROAD from one Gio was appalling! He was RUDE and CONDESCENDING. He exhibited a very disrespectful attitude. He was very unprofessional. I lodged a complaint at the Washington DC scheduling office. Gio needs a disciplinary action from management and an in-service training to better his CS skills. If Gio worked for me, I would fire him on the spot! He is sooo disrespectful!!! I had to leave and return my truck and trailer to the PENN PL location where they were very professional and respectful.

alex S. 
Évaluation :
5

The staff there are really polite and helpful

Alberta B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diamond G. 
Évaluation :
5

Everything was nice and easy and the desk person made it real good for me thanks

Maurice J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shushanna M. 
Évaluation :
5

The customer service was superb from each (3) employee that I encountered. That is rare these days.

Ted Y. 
Évaluation :
5

You'll have wonderful customer service.

Michelle B. 
Évaluation :
5

The young lady at the front desk was very polite and helpful. Je

Janet S. 
Évaluation :
5

Nothing that I can think of, maybe stay open overnight. Ha ha

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Porshia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie W. 
Évaluation :
3

Stop using partial rental days schemes to get the truck back the same days. We pay the same amount for a rental fee regardless if we rent for one hour or the full day.

Ervin L. 
Évaluation :
4

Check out the auto lamps (turning lamps, dome, flashers) are all working.

Barry W. 
Évaluation :
5

nice employee explained everything n was very fast delivery of the truck

nelson U. 
Évaluation :
5

I'm not certain how many moving pads were included but I got charged $155 for them and they were turned in. Also prior to being charged $155 there was a $139 credit and I didn't receive that either.

Lanette B. 
Évaluation :
4

The Uboxes were smaller than the person that recommended I use them than I thought. I ended up using 5. I did tell the person who took my reservation how many rooms I needed to store. Two Uboxes was not nearly enough. I want to commend April on a job well done. She was on time with every delivery and pick up. Very pleasant to work with and communicated well during the moving process from start to finish. April was professional and truly made the whole process stress free because of her concern to ensure I had what I needed and when. Thank you April!!!!

Denise D. 
Évaluation :
1

The questions that have been asked, my most honest rating is that the service was acceptable. My grievance is about honesty in pricing. In the contract we received an estimate regarding the price for the rental. We were subsequently charged this price plus tax when we picked up the vehicle. We were given a discount and directed to return the vehicle to a location in Upper Marlboro, Md. When we went to drop it off at this location, the proprietor refused to take it. We were then directed by you to take it to another location. After dropping the vehicle off, we were levied with an extra charge. This appears to be a breach of contract and an unjust fee. We are appealing this fee through your company as well as with our credit card issuer. Our overall rating would be one star. We would also not recommend this company to our friends; however, we are aware that you control the largest share of the moving van rental space. We also know that this lack of recommendation would do very little to impact your business prospects.

Michael M. 
Évaluation :
4

I would have preferred closer to where I live. Very helpful and friendly staff.

Deanna K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flor Maria M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chrissie H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Fantastic experience! Would definitely recommend and use again in the future

Lisa H. 
Évaluation :
5

;-)

Javier C. 
Évaluation :
1

This Uhaul location is a rip off. I was offered a rate and estimated milage. When I dropped off the vehicle, Uhaul charged me extra for the miles. I did not drive the vehicle for an extra mile other than driving from the uhaul pick up location to my house in Annandale, VA and then to Dunkirk, MD and then to the Uhaul designated drop off location. I reached out to customer services and they did not care either. I have the full transcript and can share the details if interested. I will be sure to rent from Penske in the future. I find them reasonable.

Naeem R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
5

Continue with the good service

Ronald J. 
Évaluation :
5

Awesome staff, super friendly and helpful.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Great service

Vernon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather J. 
Évaluation :
5

Great place and price is reasonable

ANTHONY S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alice W. 
Évaluation :
4

Clean the inside of cargo vans upon rental.

Andre V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth T. 
Évaluation :
2

On Saturday Nov 4, I fueled up and returned my truck before the store actually closed. I self-checked IN my truck to prevent being charged any additional costs. Contrarily - my card was charged an additional $21,11 (I assume for the self-check in) Never again!

Norman H. 
Évaluation :
5

Excellent service

abby A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marsha G. 
Évaluation :
5

It was a pleasure talking with costumer service

Flor Maria M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Flor Maria M. 
Évaluation :
4

The web application needs a little polish. I had to make change to the initial delivery date and order lookup was a little clunky which made me have to call. Similar experience when trying to change date of the U-Box pickup. I called to make the change because I was not able to do thru the web app. After the update the delivery date was changed (which I did not ask for) and it was it was set to the same day as the pick-up with a 45 minute window to unload. If there was more flexibility in the app to make changes there would be fewer phone calls required.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamisha P. 
Évaluation :
4

I scheduled a pickup online and a couple days before the scheduled pickup , I get a message that my pickup and drop off location has changed. This happens everytime and is very irratating. This one was 45mins in traffic and there are 3+ U-haul dealers right here in Waldorf MD that is way more convenient. I schedule 2-3 weeks inadvance and can not see why I have to go outside my town to get the trailer and to make it worse, I can not drop it off at a local U-Haul dealer. I understand things happen but of the 6 plus times I have rented a motorcycle trailer, only one time has been in my town. Suggest offering a "convience fee" opton. I would pay extra for a local pickup and drop off.

George M. 
Évaluation :
2

This location was closed so I was unable to speak to someone. The personnel who help me at Central location says their closed at 7pm but actuality closed at 5pm. I didn't like the fact I had to drop it at another location instead of where I originally got it from.

Fabiola N. 
Évaluation :
5

Excellent customer service. Will definitely come back again.

Larry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regis R. 
Évaluation :
5

Employees were very helpful, picked up the van in matter of minutes. Returned vehicle with no problem.

Lena L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffery H. 
Évaluation :
5

staff was outstanding. this will now be my #1 rental location.

daniel C. 
Évaluation :
5

The agents checking me in/out were very friendly

Alberta B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederico B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlotte M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyprien Manitran R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNETTE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shiquita W. 
Évaluation :
5

Perfect costumer service!!! I'll always choose this location.

norving N. 
Évaluation :
5

The employees were very pleasant and helpful. I would rent from this location again. Thank you for a wonderful experience.

Krystal G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

latoya P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C. 
Évaluation :
1

AWFUL

Mary Rose M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

franklin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
3

Mice droppings all over my belongings

JERRE N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAKAREEYA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mustafa M. 
Évaluation :
5

Customer service here is top notch

Alberta B. 
Évaluation :
3

This location LACKS in customer service and being knowledgeable about the services offered.

Jordan B. 
Évaluation :
5

Have more than just 2 pickup trucks. A lot of people need pickups to handle small jobs. The problem is most locations have plenty of box trucks and large moving vans abd large 24 foot trucks but no pickups. Very frustrating. This can be very profitable for your bottom line . There are 5 locations around my neighborhood and only one location has pickups and they can't keep them , because they are so in demand! Please fix this issue. Thank you. John mcCarter

JOHN M. 
Évaluation :
3

The employee did not check my trainer back in and got charged an additional day. Eventhough I returned the trailer with 5 hours.

WALTER H. 
Évaluation :
5

The person that helped me was excellent.

Sharon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ibrahim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shavon T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA L.  |  Expérience générale 
Évaluation :
4

It was a smooth process, and Michael was very accommodating!

jada A.  |  Premières impressions 
Évaluation :
5

Mike has always been polite and helpful. I miss him when he's not up front. The girl that does the calling has been great and very courteous. Even after I explain my situation, she said she will note the account. I saw her doing a lot of physical work outside and was concerned since they have men in staff. But she didn't complained and power through.

Tatia H.  |  Premières impressions 
Évaluation :
5

Great service, friendly employees who were professional. Michael Kafant and Phillip were great and they took real good care of my needs. Rich Landon

RICH L.  |  Premières impressions 
Évaluation :
5

The staff here were very professional, courteous, and friendly. I will absolutely use this UHaul store again.

sabrina h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TYJUANETERRELL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim H.  |  Expérience générale 
Évaluation :
5

I never had any problems with these people at the Penn Randle location. They were always professional in their conduct. I would not hesitate to utilize their services in the future, if need be. James Butterworth

JAMES B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley E.  |  Expérience générale 
Évaluation :
5

Thank you for your considerations over the years.

OLIVIA A. W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey W.  |  Expérience générale 
Évaluation :
5

"Michael" was professional, respectful, knowledgeable, courteous and friendly! Easy sign up online and brief sign in at shop. Move in space clean and good. Will definitely refer others!

Valerie P.  |  Premières impressions 
Évaluation :
5

Need more storage places like this one

Taurian M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jovona A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim H.  |  Premières impressions 
Évaluation :
5

Staff is always friendly, professional and knowledgeable! Thank you for a great experience every time I come in and always having a clean facility!

LaTasha H.  |  Premières impressions 
Évaluation :
5

Staff here is always helpful and great you with a smile

JOHN S.  |  Premières impressions 
Évaluation :
5

Michael and his staff were GREAT, always helpfull.

Robert H.  |  Expérience générale 
Évaluation :
4

A smaller unit was not available I was told and had to pay for a unit size I did not need. Overall I always use Uhaul. Thanks!

Laurie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEAZOR N.  |  Expérience générale 
Évaluation :
3

Aucun

DAVID C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christine F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARLENE Y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lamont C.  |  Premières impressions 
Évaluation :
5

Outstanding Customer Service and affordable storage and always helpful

Charles C.  |  Expérience générale 
Évaluation :
5

Aucun

Joseph G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B.  |  Expérience générale 
Évaluation :
5

My experience with this facility has always been a pleasant one!

RUTH G.  |  Expérience générale 
Évaluation :
1

Don't like the new set up uhaul has especially with the uboxes. I was an old customer with Capital Beltway for years and was very happy with them, had a nice spacious unit and very affordable I had to give up when uhaul took over. Don't like that I have to call 24 hours in advance to access my storage that's ridiculous. Not happy and looking for better options.

JEFFERY J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANICE L.  |  Expérience générale 
Évaluation :
4

We would have stayed there if we had been able to keep the storage unit. We had been there for years! You always were pleasant and worked with us. I was so disappointed when the decision was made to go to U-boxes. That's the only reason we left. Best wishes for continued success. DelMarVa Depression Glass Club

Kay H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA A. S.  |  Expérience générale 
Évaluation :
5

I've been dealing with capital beltway storage for over 15 years ill never leave them I can honestly say I'm in good hands when it comes to them.

Stephanie T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SARAH B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASHAWN V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bert D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M.  |  Expérience générale 
Évaluation :
5

I am very satisfied and happy with the services received always from everyone in the uhaul office. Merci

DUPREE M.  |  Expérience générale 
Évaluation :
5

I love the professionalism, courtesy, and concern for customers by the entire staff. Keep up the excellent work, and God bless  everyone.

P. GDORA C.  |  Expérience générale 
Évaluation :
5

These gentleman was excellent!!!

Rhonda S.  |  Premières impressions 
Évaluation :
2

When I arrived, I was informed that reserving a unit online doesn't actually reserve a unit and thus they could not guarantee that they had an open unit of the size and pull-up access that I had requested. They did ultimately have a unit, but I had to wait for around 20 minutes while they checked. They also told me that I could not use my debit card to make recurring auto payments and that I would need to call in to pay my unit rent.

Paul R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA B. M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine B.  |  Premières impressions 
Évaluation :
4

Service was excellent but with all the new stuff going on it went down a little before it was more welcoming Scott and the team before had better customer service you just felt like they cared more but it seemed like now you all are trying to do better but wishing you a successful business

CASSANDRA S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNINE W.  |  Expérience générale 
Évaluation :
5

I have been doing business with the Capital Beltway Mini Storage now U-Haul company for many years. I have received excellent service through the years with no complaints. My many thanks to Scott & Donald for their continued professional & prompt service they continue to provide!

DEBORAH F.  |  Expérience générale 
Évaluation :
5

Personnel was very professional and courteous. Keep up the good work.

MELVIN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES I. F.  |  Expérience générale 
Évaluation :
5

I had a great experience with the staff and ownership my number #1 rated storage facility in the DMV!!! I will recommend to all my customers needing a storage facility.

GREGORY F.  |  Expérience générale 
Évaluation :
5

haven't moved in yet

Briana L.  |  Réservation 
Évaluation :
5

Over the last 17yrs I have been totally satisfied with the service there and the staff they are always fair and kind and ready to help you when they can , Sincerely yours Mr. Raymond Council

RAYMOND C.  |  Expérience générale 
Évaluation :
5

Exceptional customer service! Employees are extremely nice and helpful!

Diasia A.  |  Expérience générale 
Évaluation :
5

Great location.. Great value and friendly service.. I relocated to another state, which is why I closed my unit

MARK B.  |  Expérience générale 
Évaluation :
4

I moved out of the storage area 9/28/2018, not in October. My experience with capital beltway Mini storage was a pleasant experience. I would consider them if the need arose in the future. thanks

STEVE J.  |  Expérience générale 
Évaluation :
5

W

WAYNE A.  |  Expérience générale 
Évaluation :
5

The staff here is exceptional. You're always greeted with a friendly face and know your things are well cared for. Merci.

Sarah B.  |  Expérience générale 
Évaluation :
5

Great staff!

TIFFANI B.  |  Expérience générale 
Évaluation :
4

The facility is run very professionally and helpfully. Just be aware, this is a storage box, not a storage unit.

Privacy R.  |  Premières impressions 
Évaluation :
5

I got to the facility late, twenty minutes prior to closing. Even so, the facility manager helped me, even though I was unable to use the unit. Excellent service!

Privacy R.  |  Premières impressions 
Évaluation :
3

Experience was great! Staff was very helpful.

AISHA S.  |  Premières impressions 
Évaluation :
5

The gentleman who helped me was very professional and made my transaction very smooth and easy. It was a great experience!

Privacy R.  |  Premières impressions 
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