Customer Reviews for U-Haul Moving & Storage of Vacaville

6 524 évaluations

1240 E Monte Vista Av   Vacaville, CA 95688
(W of Allison Dr)

(707) 446-0757

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(707) 446-0757

1240 E Monte Vista Av
Vacaville, CA 95688
(W of Allison Dr)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

One of the employees accidentally took the truck key home and we had to wait almost an hour for him to bring it in

DANIEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
4

Keep doing what you're doing!

CHERYL F. 
Évaluation :
5

Staff was friendly and very helpful. Made several attempts to up sell but not in an aggressive or rude manner.

Letticia H. 
Évaluation :
5

Everything was great. The employees on the phone were very informative and clear on the process, and the employees in store were very helpful and friendly. Excellent experience.

Michael Y. 
Évaluation :
5

Nothing - everything was perfect!

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN DAVID P. 
Évaluation :
4

Return after hours online was not helpful! There was no return truck option! When i called to verify the returned truck was ok or not, the wait time for someone to answer was excruciating long!

MICHAEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Great staff, friendly and I was taken care off. Made my day and transaction was great.

CHRISTIAN S. 
Évaluation :
5

Excellent service à la clientèle. The first trailer I got wouldn't work, so they immediately helped me and got me a trailer the would work. Excellent job!

Ryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Socheath C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GORDON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE C. 
Évaluation :
5

S.O.

Edwardryan B. 
Évaluation :
5

Keep up the excellent customer service & work!!!

KENNETH G. 
Évaluation :
5

everything was great

ROBERT B. 
Évaluation :
5

Anthony was very professional and helpful and made renting the equipment very easy and quick. He is very good with customer service. I will use this location much in the future and tell my friends also.

Curtis V. 
Évaluation :
5

Very friendly professional

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Our pick up site for the truck changed twice, which caused delays in getting the truck and having to delay the movers that we had arranged for. in summary, it was not the most convenient truck rental experience I have enjoyed at other companies.

MICHAEL J. 
Évaluation :
5

No complaints at all, the whole process was very smooth.

Tom F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla M. 
Évaluation :
4

Outside of truck had not been washed

Nancy F. 
Évaluation :
5

I can't remember the name of the wonderful woman that I rented the trailer from, but she was very helpful, nice and extremely efficient! Merci.

THOMAS GREGORY M. 
Évaluation :
5

Hands down !! Best customer service

Julius B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
5

Wonderful experience from start to finish!!

ANITA J. 
Évaluation :
4

Train your staff to check out clients before loading unloading vehicles. When my husband arrived to return the uhaul truck, your staff offered to help him after he finished unloading a van.

Robert B. 
Évaluation :
5

Van broke down on the way back and they charged me a no return fee because the tow did not return the van to them. I have already made a complaint.

SCHERON D. 
Évaluation :
1

I waited for 30 minutes in line. Then when I was all checked in the clerk didn't go get my truck and helped the next customer so I had to wait for this and this customer literally got his truck before I got mine. Very frustrating that he made me wait because he had to go to the back to get my truck. Very poor customer service. I felt my time didn't matter.

Zachary N. 
Évaluation :
5

The location isn't great but the service was excellent. The high rating is because of the person behind the counter who was fast, effiecient, friendly and helpful. He really knew his stuff about subaru hitches.

Adam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
3

Didn't have a second hand dolly I ordered.

David C. 
Évaluation :
5

The people at the Vacaville store are just great, hard working crew.

John R. 
Évaluation :
5

great customer services

LEATTA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Great customer service !!!

JULIUS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brady J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

The climate control is the best part when renting a storage unit at Uhaul.

JEANNIE J.  |  Expérience générale 
Évaluation :
5

Checking in for pick up and checking out was very quick and easy. Staff was very helpful.

SESSIE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terrence G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLAND R. 
Évaluation :
5

The process was done very quickly, your service help me to complete my task ahead of schedule. Returning the u haul truck was extremely easy.

LAWRENCE S. 
Évaluation :
5

Keep that manager. She's a gem!

Titus H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin R. 
Évaluation :
5

Rien

CLETUS B. 
Évaluation :
5

I had this unit for many years. Each visit was more than satisfactory. I was always impressed by the cleanliness of the building.

andy s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas F. 
Évaluation :
4

I had reserved a drop off for Davis but was redirected to this farther location which was less convenient. I did not appreciate the inconvenience.

ANNE M. 
Évaluation :
5

Improve steering and alignment on trucks with higher mileage. My rental had a delay in steering left and right. Alignment was also a bit off. I've driven many U-Haul tricks and this one actually impacted my confidence driving it.

KAILANI L. 
Évaluation :
5

My items have been secured at U-Haul for 13 yrs. Climate controlled was excellent no pests or rodents. Very satisfied for all these yrs.

COURTNEY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS C. 
Évaluation :
5

Very helpful staff

LAYLA B. 
Évaluation :
5

Everything was great! Just needed it to pick up some supplies at Home Depot and then move something down the street to our storage unit. Truck drove like a dream and had no complications what so ever.

JEREMY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Logan K. 
Évaluation :
5

Nothing.

Azril K. 
Évaluation :
5

Create more space on the lot for after hours drop offs. The front driveway of the business was completely jammed at 7:00 am when I arrived for both pickup and dropoff. The lot is plenty large enough to allow for after hours drop offs somewhere besides the area near the front door.

RONALD R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALGIE S. 
Évaluation :
5

U-haul on Monte Vista in Vacaville is absolutely the best I have ever experienced. Super clean facility, well secured, (cameras 24 & 7), and inside units. The entire staff are very professional, friendly and extremely accommodating. I've been a regular customer over the past few years and will not use any other u-haul facilities. I strongly recommend this facility over any other u-haul. Very negative experience with 3 other u-hauls in the local area. I was very pleased to find out that they are independent of each other.

BECKY H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOAN P. 
Évaluation :
3

He Easy after hours drop off set up.

Michael S. 
Évaluation :
1

I Would not recommend this location at all. I actually will be taking my business elsewhere.

ERIN L. 
Évaluation :
5

My only comment on after-hours check in would be the app should clearly note where to drop the keys. I almost didn't see the sign. If the app pointed it out, there wouldn't be any confusion.

tiffany C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM T. 
Évaluation :
3

When I picked up my reserved truck the fuel light was on. I was already running late and had to drive to the closest fuel station (which charges substantially more than the place I planned to get fuel). The staff should fuel the vehicles before releasing them. If a truck goes out with a full tank of gas there's no guess work on how much you need to return it with.

KASSANDRA B. 
Évaluation :
4

Nothing to do: staff at U-haul in Vacaville were exceptionally great and helpful.

BILLIE JOANN H. 
Évaluation :
5

Friendly and helpful staff.

WILLIAM W. 
Évaluation :
5

Offer the brake controll for free.

Kevin M. 
Évaluation :
5

Excellent service à la clientèle. Team corrected a potential billing problem that showed up on my mobile check-in. I simply explained the situation in the field, and everything was corrected with no issues. Excellent emplacement!

KACEY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
1

They gave us the truck with a quarter tank of gas. We filled the tank before returning to what it was at when we got it and they charged us because we returned it “empty”! We only had the truck for 3 hours! We got a call 2 hours after returning it with them asking us when we were returning it…. So they charged us for turning it in late even though we turned it in an hour early! Still waiting on a call back to resolve this.

Brandon W. 
Évaluation :
4

Location needs better parking

David N. 
Évaluation :
5

Excellent service à la clientèle

BRIAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL C. 
Évaluation :
5

Very efficient and friendly staff. Quick service.

AFSHIN T. 
Évaluation :
5

Great customer service!

Timothy M. 
Évaluation :
4

Need better movers site asked for movers help they took my 500 $and never showed up

sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY F. 
Évaluation :
5

This location was great to deal with from start to finish. I would definitely recommend them and will use them again!

SUSAN K. 
Évaluation :
5

It was very easy to reserve and pick up at this location. The return process was easy as well. The only bad thing was there was trash left in the cab of the vehicle when I got in it.

Dixie G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLOTTE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEAL S. 
Évaluation :
5

all great experience for me.

EDWARD M. 
Évaluation :
5

We are confused as to why we are being welcomed as new customers since we have been with you since 2016

William M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS S. 
Évaluation :
5

They are consistently responsive, polite and accommodating

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA W. 
Évaluation :
2

There was only one employee working in the office so he had to type in agreement, then go and get truck himself, leaving no one in the office. Other customers were coming in and had to wait until employee returned. He said the truck had 1/2 tank of gas but no inspection was done. It wasn't till I drove off the premises, that I discovered there was only a 1/4 tank. I tried to call the location back several times but no one answered the phone, so I took pictures. After returning truck outside, no receipt was given, so I was going to go into office to make sure receipt was corrected, but there was 4 customers in line. Not having time to wait I left and later checked the receipt on line. The additional gas amount was not charged, but they put a charge for a dolly on my receipt, which I did not rent. I had to call the 800 customer service line since again no one answered the phones and they politely took off the additional amount. Recommendation: During hours of operation, there should always be at least one employee to operate the office and answer phones to prevent theft and provide better customer service.

Gary M. 
Évaluation :
3

I didn't get a receipt for the return of the vehicle

LAWRENCE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
5

They treat me well. Can't ask for more.

JOSEPH S. 
Évaluation :
5

Manager is awesome!!

Katie H.  |  Expérience générale 
Évaluation :
3

Wash the damn equipment. The Van I was given had less than 1 000 miles on it. The exterior was very dirty. They didn't even bother to wash the windshield. The interior wasn't to bad but there was disgusting PET Hair on the seats.

MICHAEL H. 
Évaluation :
5

My original order was completely messed up. They moved my pickup to a U=Haul over an hour away. Northern California Regional Traffic office fixed it the night before pickup, to my satisfaction.

Daniel K. 
Évaluation :
5

Staff went above and beyond trying to help.

Amy W.  |  Premières impressions 
Évaluation :
3

Truck exterior was dirty, but the location was very efficient!

ASHLEY U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUNG N. 
Évaluation :
1

Better train your personnel so the trailer does not come unhitched and slam into the back of your customers SUV !

ROBERT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN F. 
Évaluation :
4

Everyone was very helpful unlike experiences at other uhaul facilities I would probably use this facility in the future

CARLOS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine J.  |  Expérience générale 
Évaluation :
5

I love the personel here,they are,so profetiional,,always ready to help,always with smile, every corner of the building is imaculated clean, the bathroom vey clean. I honestly dont have any complains at all,everyone has an excelent customer service and the manager is just adorable. Thank you every one for such a excelente work

ALIDA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandie N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeremy L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven P.  |  Expérience générale 
Évaluation :
5

I was very pleased

Kim T.  |  Premières impressions 
Évaluation :
5

Very clean and the staff was great.

sherray j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scheron D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristian M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junius M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD N.  |  Expérience générale 
Évaluation :
5

This storage was flawless

juan c.  |  Expérience générale 
Évaluation :
5

The guy at the register took good care of me with excellent attitude and professionalism.

DAVID M.  |  Premières impressions 
Évaluation :
5

No complaints. Didn't have any issues

Kaitlin B.  |  Expérience générale 
Évaluation :
5

Have become a regular customer over the past few years and couldn’t be happier with all aspects of this particular uhaul establishment- well organized, extremely accommodating & exceptionally friendly staff have always made my moving experiences very positive.

BECKY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laurie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shinika P.  |  Online Move In 
Évaluation :
5

Friendly staff and very informative

DEBBIE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meagan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS T.  |  Premières impressions 
Évaluation :
5

Great experience definitely auto pay was really helpful not having to worry about another bill and it just paid itself

Rodrigo R.  |  Expérience générale 
Évaluation :
5

My husband & I have had this unit for over 4 years, storing items to declutter our home, with the intent to sell our home and move. Michael passed away, unexpectedly, back in May 2020, so those plans were changed. During our use of the unit, we had no problem entering, when we needed to, everything has been clean and when having contact with the staff, they have always been friendly and helpful.

MICHAEL H.  |  Expérience générale 
Évaluation :
5

Le personnel était amical et serviable. They answered all my questions and made me feel great about my choice

Perla G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEYANA F.  |  Premières impressions 
Évaluation :
5

Anthony was very helpful!

TAMARA J.  |  Premières impressions 
Évaluation :
5

Great speedy service.Deseri was excellent m.

Chris R.  |  Premières impressions 
Évaluation :
5

Best customer service experience I have had in a very long time. Working and living in the Bay Area you don't feel like a real human most of the time. You feel like an apartment or employee number. Special "Thank you" to Desirae and Christian, your great service made a very intense move for me feel like someone finally had my back. God Bless and Thanks again.

Lola T.  |  Premières impressions 
Évaluation :
5

Every staff member was extremely pleasant and respectful. Very helpful.

Frank M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S.  |  Premières impressions 
Évaluation :
5

Sales Associate was very professional and extremely nice.

sherray j.  |  Premières impressions 
Évaluation :
5

The online reservation process was extremely convenient and work! The space we reserved was clean and ready to use. The staff was courteous and very helpful.

Dwayne W.  |  Premières impressions 
Évaluation :
4

Smooth process from online to arrival. Kendrick was very helpful and knowledgeable and got me in and out in the least time possible. Please thank him for his great service.

Meryl N.  |  Premières impressions 
Évaluation :
5

The two girls that helped my dad and I were super nice and helpful and made the whole process so much easier.

Alisson A.  |  Réservation 
Évaluation :
1

Extremely disappointing! Guaranteed delivery date for 2 U-Boxes from Illinois to California was 7-14-18. One U-Box was 3 days late and the other U-Box still hasn't arrived. Again very disappointing!

Bette F.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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