Customer Reviews for U-Haul Moving & Storage of Valley Hi

2 086 évaluations

7747 Hwy 90 W   San Antonio, TX 78227
(On Hwy 90 W access road inside Loop 410)

(210) 673-4960

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(210) 673-4960

7747 Hwy 90 W
San Antonio, TX 78227
(On Hwy 90 W access road inside Loop 410)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

OMG so amazing very impressed with the fact that I didn't have to do anything the reps there handled everything check me in check me out and that was that thank you so much loved it 🥰🥰

Rose C. 
Évaluation :
2

Do a better job at cleaning the vehicle overall, especially the interior.

Henry B. 
Évaluation :
4

Great Customer Service

RUSSELL C. 
Évaluation :
3

Not very personable, one female employee was vaping within the store. Short with replys like I was a bother. But he was the only one doing anything so I kinda understand.

David M. 
Évaluation :
3

I did virtual check in and I still had to go in store to get a key. Pointless virtual if I still have to go inside. The lock box was impossible to find. I would prefer not to go back to this location.

Xzilia S. 
Évaluation :
5

Everything was smooth and quick. People were friendly and knowledgeable. All went well. Very affordable.

trinidad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zach A. 
Évaluation :
5

Friendly service with detailed description of rental equipment. Equipment was in excellent condition.

Martin A. 
Évaluation :
5

The two gentlemen working the night I picked up the trailer had excellent customer service.

Juan G. 
Évaluation :
1

The employee Victoria who took my rental was very rude and unprofessional. I had never had a experience as a customer anywhere. I will not return to this location ever again. Uhaul needs to train their employees in customer service.

Juan M. 
Évaluation :
3

Use the firm if payment i have used in the past. Also vehicle should be washed before next customer pick up. Discount should be applied for inconvenience of previous reservation.

Elizabeth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
1

2 boys on duty. We waited 30 minutes to turn in our trailer then another 30 minutes after I complained. Finally I had to just do it all myself. They were more concerned about getting trucks checked in then getting out trailer taken care of. Ugh. Worst uhaul experience so far.

Kathy S. 
Évaluation :
3

Original trailer rented had issues with the trailer jack, and one of the tire straps had been cut/frayed to the point where it was not long enough to secure the front tire on my car. Truck functioned as intended

Brody C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abby W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie O. 
Évaluation :
4

The after hours returns process could use some tweaking. The system froze after taking the clean photo.

ray J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan H. 
Évaluation :
4

Get the fuel readings correct. I was charged for fuel even though I took pictures of the start and end fuel levels. Plus I was told to go to another location to pick truck up that was further away. I was given miles credit but nothing towards the cost of fuel. I'm sure y'all know gas isn't free.

Roxanna O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ashley H. 
Évaluation :
5

Though I made due without an item I was charged for but did not receive, this location was amazing for helping me on such short notice.

MeganMarie D. 
Évaluation :
1

This was the worst customer service experience ever. Not only is the location understaffed causing huge line delays. The two staff members where completely rude to customers. In addition they would not assist anyone with drop offs making customers un high trailers themselves. A complete liability of having a customer hurt themselves. I had to assist an elderly man un hitch his trailer as he was not strong enough to do so along with unhooking my 6x12 trailer. My recommendation is to fire the current staff and replace it with at least 4-5 new employees.

Micheal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron M. 
Évaluation :
2

There does not seem to be any vehicle maintenance or pre-post inspection of the vehicle; the air conditioning system has not been serviced because it was blowing like warm air (it was 105 degrees outside) and the gas refill cap was unable to be opened. I was at a gas station ready to refill to avoid gas charges by Uhaul but could not open the cap - I told the clerk this when I returned the truck but was still charged for not refueling. We are never going back to this facility.

Ricardo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime R. 
Évaluation :
3

I made the reservation for 9am for 3 hours. When I arrived to the location at 930 for pickup, I was informed that my reservation was canceled. I never received a notification of cancellation and was told my specific type of vehicle request was unavailable even though I saw it in the parking lot. The customer service agent then informed me that he could only authorize rental as long as I confirmed the return NLT noon which is what I originally requested. Unsure where the disconnect was. Thankfully they were able to accommodate.

Damien D. 
Évaluation :
5

Dropoff service was quick and easy so nothing comes to mind.

Albert C. 
Évaluation :
5

Everyone was very attentive and helpful.

Isabel N. 
Évaluation :
3

Explain a bout about the return procedure.

diana B. 
Évaluation :
4

The A/C wasn't cooling very well. everything else was good.

Maria P. 
Évaluation :
1

Check in trucks when they come in. Not wait 20 minutes so customers get over charged...

Richard C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
4

For an older truck it ran great with no issues

Mark T. 
Évaluation :
1

Staff was very rude

ANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BAMIES M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lineisha G. 
Évaluation :
5

Staff super friendly,informative and helpful..easy

ALICIA B. 
Évaluation :
5

They were fast and courteous. Up front about pricing and ensured I was aware of what they charged me for. Great service.

Patricia P. 
Évaluation :
5

Great location! Very knowledgeable and polite customer service representatives. Sort of busy. But, they let me know I was going to be helped as soon as possible.

JAMES CHARLTON A. 
Évaluation :
1

Changed my truck location No Notice and did not tell us we would have to go back to them to pick up supplies. Do not use them. Terrible people and service.

Cynthia S. 
Évaluation :
1

Return was a nightmare. Received truck with 3/4 tank of fuel when returned it was the same. I took time stamped picture of odometer & fuel gauge at time of puck up. Employee was completely disrespectful would not look at my picture. Never use uhaul again.

MATTHEW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roberto D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN K. 
Évaluation :
5

Easy return, and very helpful.

John F. 
Évaluation :
5

Great service

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica S. 
Évaluation :
3

Morning crew was quick. I was in and out of there in no time. Afternoon crew was a bit disorganized. Took me a while to drop trailer off. Parking for customers could use some better arranging.

ARMANDO C. 
Évaluation :
5

All good from my end

ray M. 
Évaluation :
5

great customer service, employee was by himself and still worked very hard to help all customers,

frank V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian S. 
Évaluation :
5

Omg best customer service

Juan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley K. 
Évaluation :
3

I rented a truck on a Thursday and paid $14 extra for safe move rented the same truck at a different location and I was charged $28 for safe move???????

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will M. 
Évaluation :
5

Not as thing. You guys did good .

Teresa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica D. 
Évaluation :
5

I had to postpone the rental several times due to house closing issues & the U-Haul service team at this location was professional and caring. They accommodated the date change five times. Please recognize Josh Lara for his caring, timeliness & professional. He connected the van trailer to my vehicle & ensured that it was properly secured for my 1 800 mile drive. A true professional.

socorro A. 
Évaluation :
5

i was pleased to have use it longer than i thought and wasnt being harassed to return the vehicle faster.

Yvonne G. 
Évaluation :
5

Personnel professionnel

William I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris W. 
Évaluation :
5

eye love u

Manuel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erick C. 
Évaluation :
1

Don't ever use uhaul. Shit ass company with shit ass employees. Usually it's just one or two people that are terrible at there job but it went all the way up the food chain here. Left stranded for 9+ hours with my pregnant wife

Erica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Quick and helpful. Not much else needed.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PABLO M G. 
Évaluation :
2

The customer service sucked. They were slow and gave me a trailer that had frayed straps which caused us to have to use the roadside assistance when the strap broke later in our trip.

CODY G. 
Évaluation :
1

Was given the truck with 1/4 tank of fuel, paid for 50 miles of use upfront (only used 15 of those 50 miles) was charged for 1/4 tank of fuel at $5,5/g even tho the truck was returned with the fuel marker at the exact same location on the gauge. Was disgusting inside the truck, damaged completely, bolts on wheels were rusted and not maintained. We prayed it would even make the trip. Salesperson was extremely rude, walked away from my husband when he asked why we were being charged $50 more than we were quoted without giving him a reason. She claimed she was trying to contact her manager but didn't once tell us what was happening. Manager person who was helping us at pick up was so busy chatting with everyone around him that he barely acknowledged our presence, forgetting to tell us things about the rental completely. Reserve was for 12 hours, but we were told to return the truck 5 hours after renting? If we kept it longer there was an additional “accessibility fee” to return the truck. Other customers in the store when we returned the truck spoke of how equipment that hadn't even been used was deemed damaged by staff, so they could withhold the deposit paid on the equipment. Avoid this place if you can. If I could rate it below 0 I absolutely would.

Natalie M. 
Évaluation :
3

The return equipment sign is rather small and hard to see from access road until you passing the road to turn down to it. I recommend have a sign closer the access road indicating where to turn.

Jason R. 
Évaluation :
5

Kenon very accommodating and helpful!!!!

Arian A. 
Évaluation :
1

Very rude employee and manager. Will never recommend. A simple issue could've been saved by being friendly and helpful, but absolutely was not the case.

Stella C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

Quick

Michael Z. 
Évaluation :
5

I don't remember the gentlemans name but great person to deal with

Randolph S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHUR R. 
Évaluation :
5

Thank y'all

Leah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen F. 
Évaluation :
2

Guy could not be bothered to get off of his cell phone with a personal call (he had it on speaker) to check us in until I said we were leaving, then he told me that he was on the phone before I got there and I should just wait.

Nathan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank D. 
Évaluation :
1

The staff understaffed

Joe A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don J. 
Évaluation :
5

The girl who helped me out was fine af lawddd have mercy 😩😩😩❤️

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily M. 
Évaluation :
2

The location and staff were great. However, the gentleman that guided me to load my car onto the trailer failed to: 1) notice that my car was too low to be loaded on without blocks 2) advise me after it was loaded the undercarriage of my car had gone over the tire railing. (This would have been evident) This made it impossible for me to now unload my vehicle without causing damage and potentially tearing off the entire front bumper. This oversight, resulted in a terrible experience for me.

Alberto C. 
Évaluation :
5

things went smoothly for me.

paul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toya J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jessica s.  |  Expérience générale 
Évaluation :
3

extremely slow process in store/understaffed

josh k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DELFINA G.  |  Expérience générale 
Évaluation :
5

Thank you for all your concerns and help

REBECCA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA H.  |  Expérience générale 
Évaluation :
5

Just want to say thank you to Joe he helped me out so much I greatly appreciate what he did..

desarae a.  |  Expérience générale 
Évaluation :
3

Lamebrain

LORI G.  |  Premières impressions 
Évaluation :
5

Truck very clean-operated well. Nice to see U-Haul upgrading there equipment. Contacted U-Haul in SanAtonio and the clerk was so helpful and a pleasure to speak with. Answered all questions. Thanks,

Jorge P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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