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The employees were very knowledgeable and very helpful. Actually had an issue that they were able to quickly help me fix this. And he answered my questions the left me feeling prepared.
Excellent service from start to finish.
Nothing. The two men who helped me were awesome. The one at the counter knew exactly how rent me the trailer and the one outside help me hook-up to my truck when I returned he showed me where to put it. Plus I had no wait time was in and out fast. Thanks
The vehicle we rented was nasty dirty throughout the interior. Every window was extremely nasty on the inside! Van not clean, wiped down at all, there was dried mud all on floor in the back of the van . Very disappointed
There was extra equiptment that we did not order in the trailer upon arrival. This slowed down our check out process significantly. However was remedied.
Need more staff, waited for 20 minutes to pick up the trailer.
My reservation was cancelled and it appeared I wouldn't get the trailer. The representative could not "un cancel" the reservation. Of course, there were several units right outside the door. The representative was eventually able to set up a new rental of the same or similar unit. Strange.
Very helpful and professional .Answered all my questions and made renting a truck so easy .Very courteous. Truck was exceptionally clean. No suggestions for improvement at this Vestavia location. Great rental service.
On the receipt I received through email it indicated that I got a refund for $10 and some change yet when I return the equipment I did not receive one sent so I believe that someone is pocketing some money Yeah the night before the young man who help me with the rental he was excellent very courteous and very helpful when connecting the trailer onto the truck
great service and very nice people working there.
Employees were extremely nice and helpful always.
Staff very helpful and polite.
After hour checkin website was difficult to upload requested photos.
Cleanest best laid out U-Haul store I ever visited.
The young man that helped me with returning the U-Haul stood in the rain and completed the transaction. He was friendly and demonstrated great customer service. Thanks again young man.
Again the individuals at the checkout were very slow! Seemed to be a theme. Took over 30 minutes to pick up a rental unit when I was the only person in the store
Very simple; DO NOT BE RUDE TO CUSTOMERS.....
Improve vehicle inspections. The truck I had, when driving at night, the headlights worked but the taillights didn't. The brakes light were working fine but the taillights had no light, when moving.
Everything was perfect. Van was ready on time and staff was very helpful and courteous. Recommend this location highly.
As soon as I drove up these guys were quick to get to the truck checked me in, check it out watch me back off the dolly and off I went.
Awesome customer service at both locations
The team failed to setup my self-service pick-up properly resulting in my driving to the location for a 7am pickk-up, being told to return after they opened at 9am ... yet after driving back home, having Customer Service tell me that they were able to re-fresh my reservation such that I had to drive back to the location for a closer to 8am pick-up. It was frustrating, but at least I was able to get my vehicle before the 9am store open time.
Have rented here 3 times recently and staff have been great-very friendly and professional
Great equipment,people ,and services.
Always a great experience here
I was unable to utilize the Mobile Device app but the counter representative helped me secure my truck.
Didn't fasten the trailer to my hitch! Thank god for safety chains
Nothing!
I don't understand why the trucks are delivered less than full. If someone returned it with less gas, then they were charged and it should be replaced to full before it is rented again.
Great staff!
This was the third location I was sent to for vehicle pick up. I was told I would receive a guarantee credit which I have not received.
Instead of making multiply pick up location just use one location where all rental equipment is available.
Manager was a bit uptight, I tried to explain to him I had to drive further to get the truck because uhaul changes the pick up point near last minute. It cost me more to use it and to get to it....â€it's only local, what's the big dealâ€. Then for some reason it appears I was charged for fuel when I returned it with more than it had when it left
This trailer 6x12 has tracking issues and continually sways side to side especially on grooved pavement.
I love that I can do almost the entire truck rental from my phone, contactless. Except for picking up keys! Easy system and set up!!!
The trailer still had a little trash in it. ie pine straw & bark!
Have had previous good experiences, but this wasn't. I'd told the rep that I needed the truck for 4 hrs Wed am, I'd have back by noon wed. I get text tues night telling me I had to have back Tues night by 11:30. T tried calling 800 number 3 times. Held for about 45 min. Never got a live person
Terri was most helpful, pleasant, and a pleasure to deal with. Very knowledgable and efficient.
Third Uhaul moving truck rental From this location in little over 2 week period. Twice with reservation & most recent, walk-in with no reservation. Accommodated every time. Antonio Chism and his entire team do an absolutely fantastic job. I cannot begin to express my appreciation and thanks for all Antonio and his group have done for me. Good, clean equipment. Friendly, accommodating and laser focused on serving the customer. Great job by all.
Great service
The customer service was great. The in and out was fast. Great service!!
Take that truck out of service. It has 141,000 and is a piece of shit.
Entire team at this location does an excellent job. Efficient, friendly and very customer service focused overall. Special thanks to Antonio Chism, location manager. Great job by all.
The staff at this store are so very nice, helpful, professional. Excellent service, always.
A young man by the name of Damian went above and beyond my expectations. He was so polite and helpful. If you have employee appreciation he sure deserves it. He helped me with my hitch. Had to retrieve an extension for electrical. Apologized for taking so long and attached the trailer and double check the connection. He was again polite the whole time I appreciate Great customer service in this special time and he delivered. Thank you Damian for a great UHaul rental experience A very happy customer
Excellent Customer Service
Awesome staff, made it really easy
Thanks for amazing assistance.
Employee was very helpful and this was a very smooth experience and will use again
Eric was GREAT
The customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,
Very friendly staff
courteous service always!!! I love Uhaul
No comment all excellent
The facility was clean and easy to use.
I had a great experience with this facility. The staff is very friendly and has clean facilities
The staff was especially helpful and accommodating.
Fantastic staff! Everyone was always so friendly and helpful.
The representatives were extremely helpful providing service
I have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!
The staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!
Storage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit
Will use again.
Great storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.
The restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!
Every time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.
Rented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.
Can be difficult to locate staff for assistance.
Thanks
Great place
Someone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box
Everyone is very helpful and kind.
I used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.
The people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.
I have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!
Nice storage.
Just don’t. You can do better than this place.
