Évaluations des clients U-Haul Moving & Storage of Vestavia
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Vestavia
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Ricky W. le
The customer service received was poor at best. I unfortunately had the privilege of dealing with the ONE rude employee in the store. Listening to the other two employees, they were very courteous and friendly.
kacie K. le
The guys there were so nice and super helpful. I had a great experience!
Liu Z. le
Keep great job
Joy G. le
Check out and check in was easy and quick. Staff was friendly and professional. Kudos to the staff who make the experience painless.
Robert D. le
Very good customer service
GARRETT C. le
I was charged $150 for damage that I didn’t do on the vehicle. Incredibly disappointed and I’ll never be using U-Haul again. You’ve lot a customer for life.
andy K. le
Very busy Sunday afternoon when I dropped off the trailer. Could have used more employees to process returning equipment.
Shaun L. le
Nothing, keep up the good work.
Angel M. le
Outstanding job
Thomas W. le
The interior of the truck had not been swept. I discovered this when I swept it out before returning to truck at my destination. In addition, there is some issue with the transmission that should have been identified during a routine road during the periodic inspections that Uhaul performs.
jerry M. le
Fast, courteous, and efficient.
John W. le
This location helped me out when my original reservation was moved to Hueytown from Homewood without notifying me. I indicated that I wanted to drop it off in Pike Road. However, I suppose corporate changed my drop off to Eclectic, AL. My rental was not tied to my Uhaul account so I was not able to change or turn in my rental using the app. I contacted corporate and they changed it to me and checked it in for me an hour early, but I was still charged an extra day day. Not sure if Uhaul is my choice in the future.
Marcia W. le
Waited in a short line for 40 minutes due to "slow" computers & only 1 in use.
Bobby S. le
Pickup process is pretty slow considering I had a reservation that should have had all of my information with exception of payment. Should take no longer than about 5 minutes. Computer issues in Phoenix. Checkin should not have to wait in same line as checkout, especially for easy trailer returns.
Robert H. le
All very good.
Michael W. le
maintenance on equipment ... tire problem during trip. road side assistance response took over three hours. followup during the process was nonexistent. i had to keep calling to get status on getting help. very poor customer experience that will influence my next rental decision. unit had not been cleaned
Gabrielle C. le
Nothing the employees were awesome.
lee A. le
Jeremy was extremely nice and hooked and unhooked trailer for me. Very polite and friendly.
Brian G. le
The facility was clean and easy to use.
Derek E. le
I had a great experience with this facility. The staff is very friendly and has clean facilities
Otello A. le
The staff was especially helpful and accommodating.
Virgina S. le
Fantastic staff! Everyone was always so friendly and helpful.
Adrienne B. le
The representatives were extremely helpful providing service
Vicki R. le
I have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!
Kyle C. le
The staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!
JONATHAN G. le
Storage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit
ernestine r. le
Will use again.
Joseph W. le
Great storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.
Courtney R. le
The restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!
Glenn A. le
Every time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.
Wendy S. le
Rented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.
MELISA B. le
Can be difficult to locate staff for assistance.
PEDRO T. le
Thanks
Amber a. le
Great place
Nico K. le
Someone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box
Pam C. le
Everyone is very helpful and kind.
Danica W. le
I used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.
pam c. le
The people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.
Clark J. le
I have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!
Constance C. le
Nice storage.
James S. le
Just don’t. You can do better than this place.