Évaluations des clients U-Haul Moving & Storage of Vestavia

While the truck drove and handled well, the air-conditioner would only blow hot air. In addition, the gear shift was very touchy and sometimes the gear indicator light would not come on. For example, I might try to shift from Park to Reverse but it would jump to Neutral. Or, maybe I was in Reverse and wanted to switch to Drive but it would jump to 4th gear. The fact that the gear position light would sometimes not come on made the issue worse. Might think I was in Reverse but when I hit the gas, I was actually in Neutral. Otherwise, the truck was clean, easy to drive and handled well.

When the custom comes into the store to make a reservation it should be made then. I was told I'd get a call to confirm my reservation which I never received. The day before my reservation I was told that wasn't confirmed and the size I needed wasn't available. An hour later the Traffic Dept figured out what to do and gave me someone else's reservation. That customer was fine with the change. I needed to make one stop for tow install and large trailer. I've used this place before and was upset that the reservation wasn't set. But the lady worked it out for me and I'm grateful. Everything went smoothly...except the service person was new which is the same person that told me to wait for an email. That makes no sense if I'm already in the store.

The team at this location were professional and efficient. I was in and out in less than 20 minutes. Upon returning the truck, the “no contact” return was smooth. It was handled much like Preferred Avis car returns. (Left keys in the truck and the young lady instructed me that my bill would be emailed). I initially scheduled a pickup at the Acton Road address. I had a reservation, but there were NO trucks available at the location when I arrived. The Montgomery Hwy location is the way to go!

Prompt. Efficient. Personable. Professional.

The best uhaul I ever dealt with the young man that help me was very polite and I was only in there about 5min. In and out

We had a very good experience, everyone was friendly and professional. Could not have ask for any better service thank y'all for a pleasant experience.

It;s the only location Iwill go to!

All of the men there were very helpful and kind.

Great service. Very helpful and friendly employees!

I have always received excellent service at this location. Thank you, U-Haul!

(1) Had to go in person to get questions answered because no one ever answered the phone. (2) Staff was polite and competent and efficient, but seemed a bit sad and downtrodden. A friendly smile and cheery greeting and looking the client in the eye would have been most welcomed. I guess they were just overworked and tired with all this COVID stuff.

The service was excellent. Friendly and very helpful. Walked thru setup and answered my questions. Great crew working here.

I pulled into the parking lot and before I could even stop to get out of my Vehicle, a young gentleman came to me and directed me to the location to drop off the trailer. I backed it in he unhooked it and sent me on my way. I asked if I needed to come into the building to sign anything , and he said no that he would email me my receipt immediately. I pulled out and had the emailed receipt before I was 5 miles away. I wish I could remember his name but he was excellent.

The mobile check-in and pickup was OK, but it's a little clumsy.

I was charged for a utility dolly that I did not receive. I would like a refund

Great experience.

I reserved a dolly but it wasn't available when I got there

Excellent customer service

Requested a 2 3 bedroom truck and was told by Eric that they don't have a 2 3 bedroom one way. Did not try to convince me that he can search for one. Next day Antoine was very helpful.

Truck had old damage which should have been fixed. I could smell oil burning.

always quick and courteous

The employees were very knowledgeable and very helpful. Actually had an issue that they were able to quickly help me fix this. And he answered my questions the left me feeling prepared.

Excellent service from start to finish.

Nothing. The two men who helped me were awesome. The one at the counter knew exactly how rent me the trailer and the one outside help me hook-up to my truck when I returned he showed me where to put it. Plus I had no wait time was in and out fast. Thanks

The vehicle we rented was nasty dirty throughout the interior. Every window was extremely nasty on the inside! Van not clean, wiped down at all, there was dried mud all on floor in the back of the van . Very disappointed

There was extra equiptment that we did not order in the trailer upon arrival. This slowed down our check out process significantly. However was remedied.

Need more staff, waited for 20 minutes to pick up the trailer.

My reservation was cancelled and it appeared I wouldn't get the trailer. The representative could not "un cancel" the reservation. Of course, there were several units right outside the door. The representative was eventually able to set up a new rental of the same or similar unit. Strange.

Very helpful and professional .Answered all my questions and made renting a truck so easy .Very courteous. Truck was exceptionally clean. No suggestions for improvement at this Vestavia location. Great rental service.

On the receipt I received through email it indicated that I got a refund for $10 and some change yet when I return the equipment I did not receive one sent so I believe that someone is pocketing some money Yeah the night before the young man who help me with the rental he was excellent very courteous and very helpful when connecting the trailer onto the truck

great service and very nice people working there.

Employees were extremely nice and helpful always.

Staff very helpful and polite.

After hour checkin website was difficult to upload requested photos.

Cleanest best laid out U-Haul store I ever visited.

The young man that helped me with returning the U-Haul stood in the rain and completed the transaction. He was friendly and demonstrated great customer service. Thanks again young man.

Again the individuals at the checkout were very slow! Seemed to be a theme. Took over 30 minutes to pick up a rental unit when I was the only person in the store

Very simple; DO NOT BE RUDE TO CUSTOMERS.....

Improve vehicle inspections. The truck I had, when driving at night, the headlights worked but the taillights didn't. The brakes light were working fine but the taillights had no light, when moving.

Everything was perfect. Van was ready on time and staff was very helpful and courteous. Recommend this location highly.

As soon as I drove up these guys were quick to get to the truck checked me in, check it out watch me back off the dolly and off I went.

Awesome customer service at both locations

The team failed to setup my self-service pick-up properly resulting in my driving to the location for a 7am pickk-up, being told to return after they opened at 9am ... yet after driving back home, having Customer Service tell me that they were able to re-fresh my reservation such that I had to drive back to the location for a closer to 8am pick-up. It was frustrating, but at least I was able to get my vehicle before the 9am store open time.

Have rented here 3 times recently and staff have been great-very friendly and professional

Great equipment,people ,and services.

Always a great experience here

I was unable to utilize the Mobile Device app but the counter representative helped me secure my truck.

The customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,

Very friendly staff

courteous service always!!! I love Uhaul

No comment all excellent

The facility was clean and easy to use.

I had a great experience with this facility. The staff is very friendly and has clean facilities

The staff was especially helpful and accommodating.

Fantastic staff! Everyone was always so friendly and helpful.

The representatives were extremely helpful providing service

I have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!

The staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!

Storage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit

Will use again.

Great storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.

The restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!

Every time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.

Rented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.

Can be difficult to locate staff for assistance.

Thanks

Great place

Someone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box

Everyone is very helpful and kind.

I used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.

The people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.

I have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!

Nice storage.

Just don’t. You can do better than this place.