Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Best U-Haul location ever! The people are always so nice & helpful. I won't use any other U-Haul.
Margaret K
|
Expérience générale
Évaluation :
5
Employees are TOP NOTCH!!
John M
Évaluation :
5
The gentleman that helped me one the phone and in person is top notch and has great customer service skills. He needs to be commended for his work.
Frank T
Évaluation :
5
Jay was fast and very efficient.
scott m
Évaluation :
5
The employee that met us in the morning and attached our trailer was kind, efficient and enthusiastic. U-Haul is very lucky to have him. I wish I got his name.
jonathan h
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alyson R
Évaluation :
5
Love Vestavia U-Haul and also the 280
jacky R
Évaluation :
5
Le client n'a pas laissé de commentaire.
TAMMY W
Évaluation :
5
Pickup and drop-off was fast and easy. The guys know what they're doing.
Todd F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas M
Évaluation :
5
Good, convenient location with fast service both out and return. Always plenty of inventory so no problem getting what you need even when reserving the day before.
Stan M
Évaluation :
1
Fire the general manager. And better training for the employees as the straps kept coming off my auto transport the entire trip from Alabama to Maryland also the chain wasn't connected underneath my car
Brian M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold U
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robin M
Évaluation :
5
Very good service and easy to use. Price was very reasonable.
Thomas G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul B
Évaluation :
4
Le client n'a pas laissé de commentaire.
Avery C
Évaluation :
5
Performed online return. Locations was easy to get to and well lit.
Chris T
Évaluation :
5
S.O.
Charles M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Simon M
Évaluation :
4
Friendly, knowledgeable and efficient staff.
Karen C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Damond F
Évaluation :
5
From my perspective, the crew whom was on site working, seemed to be relatively coheasive thus giving the impression that team work is exercised, that’s a good thing, th aks
Neil G
Évaluation :
4
Le client n'a pas laissé de commentaire.
RICHARD H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold U
Évaluation :
5
Le client n'a pas laissé de commentaire.
CECILIA O
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROSEMARY P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd H
Évaluation :
5
I needed a quick local rental and the staff had me ready to go in less than an hour. Then I needed it longer and they accommodated me. Check out and check in were easy and everyone was very friendly. Merci.
ROBERT H
Évaluation :
5
Le client n'a pas laissé de commentaire.
RJ W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert O
Évaluation :
5
Le client n'a pas laissé de commentaire.
jackie r
Évaluation :
5
Nothing…it’s in “tip-top shape” and has a delightful atmosphere!
John M
Évaluation :
5
great serve!
Junsheng G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Salle P
Évaluation :
5
I tried multiple times to add insurance but your site would not allow me to. The counter people couldn't either.
Brandon S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sheronda V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin T
Évaluation :
4
Le client n'a pas laissé de commentaire.
Mary M
Évaluation :
1
A Uhaul employee jack knife a trailer into my car damaging it. I cannot get anyone from Uhaul to respond after the manager at the Uhaul location told me it would be repaired.
Keith H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Glenn A
Évaluation :
2
Le client n'a pas laissé de commentaire.
Chris P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold U
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angelica C
Évaluation :
5
I have used this location many times recently and I have to say they are excellent to deal with!
William W
Évaluation :
1
Would like to speak with a manager
Darian C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold U
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katherine N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leesa T
Évaluation :
3
We did not get the 12 moving blankets we paid for.
Michael M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark H
Évaluation :
5
Aucun
Michael D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Curtis W
Évaluation :
4
This is a large scale location but they still immediately came out and helped me get to the right location for drop off and helped me get it parked and disconnected!
Jeff C
Évaluation :
5
No improvement. Anthonio Chism was awesome. They were very busy. He was literally handling 4 different thing at the same time while staying friendly and not getting frazzled. Excellent customer service!
Susan C
Évaluation :
5
For the most part, the equipment was well maintained. However, two of the "tie down" hooks were damaged. The one on the right bottom side about midway was missing. The left front one was damaged and sustained additional damage when I used the trailer. The weight of what was tied pulled it further from its mooring point on one side. I suggest stronger tie-down points for the 5x8 enclosed trailer. I'd like to commend Antony or Antonio at the Vestavia Hills site for always exhibiting excellent customer service.
Kirk P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan C
Évaluation :
5
Le client n'a pas laissé de commentaire.
tarsha h
Évaluation :
5
Rien
Doug R
Évaluation :
5
This was the fastest install! My appointment was at 9am and I arrived about 20 minutes early. I was finished and checking out before it even reached my appointment time. The employees I spoke to were all very pleasant as well. 10 out 10 would recommend!
Julie M
Évaluation :
5
They was very helpful and friendly.
Shequieta A
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold U
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold U
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robin T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul B
Évaluation :
5
Le client n'a pas laissé de commentaire.
STUART T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold U
Évaluation :
4
Le client n'a pas laissé de commentaire.
Wilbert B
Évaluation :
5
Personnel amical
Jay M
Évaluation :
5
Keep up the great work@
John M
Évaluation :
5
The staff is excellent. I always use this uhaul. Very accommodating
Pam D
Évaluation :
5
Very friendly very helpful. Took a lot less time than I thought it was going to. Thank you very much.
Rachel D
Évaluation :
4
Le client n'a pas laissé de commentaire.
LAQUEASHA M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold U
Évaluation :
5
Appreciated the fast, efficient check out and connection of trailer. I'd recommend a little more detailed instruction on returning after hours and checking out with app. Only a suggestion and not a complaint. Merci.
Steven B
Évaluation :
4
Staff had me in and out.
Shaquora J
Évaluation :
3
Don’t charge for gas when I filled to level it was when I left. $8,5 but the principle…should be able to check in with associate rather than leaving it and screwing me at the end.
Eric W
Évaluation :
5
Rien
Feicia W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard T
Évaluation :
1
Got charged for gas when I returned the truck with the amount of gas that was agreed upon. Truck had no blinkers as well.
Parker W
Évaluation :
5
Le client n'a pas laissé de commentaire.
William D
Évaluation :
5
This is a pleasant and friendly environment where the employees were very hard to please the customers. I am very satisfied and can't think of any needed improvements...
Ernest G
Évaluation :
5
Great service. Rental pickup and drop off went smoothly.
April T
Évaluation :
5
Le client n'a pas laissé de commentaire.
stan t
Évaluation :
5
Le client n'a pas laissé de commentaire.
David G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rick T
Évaluation :
4
Le client n'a pas laissé de commentaire.
harold p
Évaluation :
4
Le client n'a pas laissé de commentaire.
Donny W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Praveen D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tenequia B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harold U
Évaluation :
5
Excellent!
William W
Évaluation :
5
EXCELLENT CUSTOMER SERVICE!!!
Jerry H
Évaluation :
5
Le client n'a pas laissé de commentaire.
David D
Évaluation :
5
EXCELLENT CUSTOMER SEVICE
George G
Évaluation :
5
My experience was excellent my agent was helpful and professional. Truly a good employee to have. Merci
Joel G
Évaluation :
5
Great experience overall, the younger gentleman/installer went out of his way to make delivery of my vehicle a pleasant experience!!!!
Thank you
Sam C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lynda A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM C
|
Expérience générale
Évaluation :
5
The staff was very helpful and courteous. Spent time explaining the process and showing me the unit to make sure it was what I needed.
mara t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawrence T
|
Expérience générale
Évaluation :
4
Lights did not always work or there was a delay in the lights turning on. Would be helpful to have light in the unit since it is indoors.
myste k
|
Expérience générale
Évaluation :
5
Everything was great!!! Thank you!!
jefferey f
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katelynn B
|
Expérience générale
Évaluation :
1
Staff was horrible. Storage was horrible. Layout was horrible. Will keep it stored until I have to but I will never use U-Haul again.
THOMAS V
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jamilia R
|
Premières impressions
Évaluation :
3
I would not recommend to a friend because the price should be prorated if moving out early. Customer service has always been exceptional.
Jessica O
|
Expérience générale
Évaluation :
1
The Store was supposed to open at 9. No one showed until 9:45. I had movers scheduled, so now we are out double the money for movers because of how long it took for the person who showed at 9:45 to help us. Both employees who came took personal phone calls on their cell phones while assisting customers who had been waiting an hour for the store to open up. My first month of storage was supposed to be free per the promo and the employee charged me and then informed me there was nothing she could ro and I would have to come back next month if I got billed then. When we came back in after unloading to return the truck, an employee was sitting behind the desk on a stool sleeping. My husband got a picture of this. Unprofessional, untimely, rude.
Hannah G
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Waverly H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Waverly H
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONNA O
|
Expérience générale
Évaluation :
5
Quick & Easy process!
Colyn F
|
Premières impressions
Évaluation :
5
Great staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.
Joseph S
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
David M
|
Premières impressions
Évaluation :
5
Employees were extremely nice and helpful always.
ANTHONY W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randall G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katie B
|
Premières impressions
Évaluation :
1
The customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,
Nilesha M
|
Premières impressions
Évaluation :
5
Very friendly staff
Steve S
|
Premières impressions
Évaluation :
5
courteous service always!!! I love Uhaul
JANINE C
|
Expérience générale
Évaluation :
5
No comment all excellent
Andrzej P
|
Expérience générale
Évaluation :
4
The facility was clean and easy to use.
Brian G
|
Expérience générale
Évaluation :
5
I had a great experience with this facility. The staff is very friendly and has clean facilities
Derek E
|
Expérience générale
Évaluation :
5
The staff was especially helpful and accommodating.
Otello A
|
Expérience générale
Évaluation :
5
Fantastic staff!
Everyone was always so friendly and helpful.
Virgina S
|
Expérience générale
Évaluation :
5
The representatives were extremely helpful providing service
Adrienne B
|
Expérience générale
Évaluation :
5
I have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!
Vicki R
|
Expérience générale
Évaluation :
5
The staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!
Kyle C
|
Expérience générale
Évaluation :
4
Storage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit
JONATHAN G
|
Expérience générale
Évaluation :
5
Will use again.
ernestine r
|
Expérience générale
Évaluation :
4
Great storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.
Joseph W
|
Expérience générale
Évaluation :
5
The restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!
Courtney R
|
Premières impressions
Évaluation :
1
Every time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.
Glenn A
|
Expérience générale
Évaluation :
1
Rented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.
Wendy S
|
Expérience générale
Évaluation :
3
Can be difficult to locate staff for assistance.
MELISA B
|
Expérience générale
Évaluation :
5
Thanks
PEDRO T
|
Expérience générale
Évaluation :
5
Great place
Amber a
|
Expérience générale
Évaluation :
2
Someone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box
Nico K
|
Expérience générale
Évaluation :
5
Everyone is very helpful and kind.
Pam C
|
Réservation
Évaluation :
5
I used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.
Danica W
|
Expérience générale
Évaluation :
5
The people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.
pam c
|
Réservation
Évaluation :
5
I have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!
Clark J
|
Expérience générale
Évaluation :
5
Nice storage.
Constance C
|
Expérience générale
Évaluation :
1
Just don’t. You can do better than this place.
James S
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.