Customer Reviews for U-Haul Moving & Storage of Vestavia

7 058 évaluations

1024 Montgomery Hwy   Vestavia Hills, AL 35216
(Us Hwy 31)

(205) 822-4932

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(205) 822-4932

1024 Montgomery Hwy
Vestavia Hills, AL 35216
(Us Hwy 31)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Y. 
Évaluation :
1

Hire employees who know what there doing?

Anthony B. 
Évaluation :
1

I do not appreciate employees too sorry to do their jobs and especially when the lie and do vindictive behavior. I plan to take this to the attorney general of my state and my attorney if that $10 charge is not removed from my account. Please call me if you wish to discuss. I can be reached at 205 540 2735

Deborah L. 
Évaluation :
5

This locations team gives quality effort and service.

Curtis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Dropped off after hours but seemed easy to navigate and clean.

Gina B. 
Évaluation :
2

The main employee (manager?) is very rude and unhelpful. Our reservation was changed by uhaul numerous times due to a lack of available trucks, and our reservation got messed up in the process. Although the truck was in stock, none of the other equipment we had rented was available, and the manager refused to help us find another store that had the equipment we needed in stock, even though we had already paid for it. Very disappointed, will not be using uhaul again. Very unprofessional

Eric J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Smit S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
1

Lazy staff was rude and didn't appear to have any interest in this job whatsoever

Todd E. 
Évaluation :
5

Location & employees were very good and the website is easy to navigate. Thanks

Clayton K. 
Évaluation :
4

The crew needs to put more attention to the warning into the vehicle. I received a NEW truck whit warning lights on. That vehicle needed to go to the mechanic. Overall it's a good location

Alejandro G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

Answer the phone. I tried to call to confirm I was bringing the trailer in. They said there would be an hour wait. I wanted to be courteous in case someone was waiting for the trailer to rent.

Sharon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Y. 
Évaluation :
5

The truck was clean. But the air conditioner didn't work most of the time. The driver side door doesn't close all the way, making it extremely noisy to drive.

Richard S. 
Évaluation :
5

Great staff

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
3

Return area needs large trashcan and dumpster close by.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
4

My problem is that I had reserved a PU truck for 2 days in Centerpoint Al. But the truck was never turned in. THe only truck available was at this location approximately 10 miles further away. It was a good truck and pulled my boat well but it had not been cleaned.

rodney H. 
Évaluation :
5

Great location. Nice, helpful staff

Christopher S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samuel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin E. 
Évaluation :
3

Have all of the rental equipment that was ordered in stock

Barry S. 
Évaluation :
5

Michael, the agent that took care of us, was really great! Quick, easy, and painless the whole way through.

Mary K. 
Évaluation :
4

Fix the wore out piece of equipment that y'all had me in!!! Truck was clean but it rode like a wagon

Cedric D. 
Évaluation :
1

I've used this location a couple of times. Each time I use it there is something wrong. The latest time I used it they did not have the dolly I requested. I even called ahead of time to confirm. The person in bum Egypt said they had everything I asked for. Not! I'm moving in 2 weeks. Won't ever use them again!!!

Bill L. 
Évaluation :
5

Friendly and well organized.

Robert A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
4

The employee helping to dismount the trailer told me he would check the trailer in, this never happened and I had to drive out there again to check it in. Would be great if he just said to check the app or my reservation to finish returning the trailer. 25min wait time on the phone is not acceptable.

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanijdra B. 
Évaluation :
3

Did not have any dollys. Staff was lazy and on their personal cel phones when there were long lines and customers waiting for help.

Leah M. 
Évaluation :
5

Truck ran good

KENNETH LEE C. 
Évaluation :
1

Horrible location. Poorly trained and unprofessional workers.

Emma L. 
Évaluation :
3

Ordered a dolly on this truck two weeks ahead of pickup. No dolly available when I picked the truck up. Waiting for refund.

Tonia E. 
Évaluation :
5

Vehicle was ready when promised. The U-Haul people hooked / unhooked it. Made sure everything worked. Will use again. Would recommend.

robert P. 
Évaluation :
1

I reserved a truck and an appliance dolly last Saturday. When I arrived the customer support person stated they did not have an appliance dolly. Since the only thing I was moving was a freezer, I had no use for the truck and cancelled my order. I called and reordered a truck for this week. I explained my previous experience and she assured me she would make sure there was an appliance dolly with my reservation. When I arrived to pick up my truck, the Customer Support person stated he did not think they had an appliance dolly. He looked around the room and did not see one. He told me I could call around and see if another location had an appliance dolly. I explained my previous experience and my conversation with the person who handled my reservation. He told me they can guarantee they will have an appliance dolly. He left the room and returned with an appliance dolly. My point, if you don't have what I need, tell me and I will go some place else and not waste my time. Very unpleasant experience.

Kenneth H. 
Évaluation :
5

Excellent facility. Very well staffed!

Marcia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

I ordered the rental online. Once I got to the pickup location, all I had to do was sign, hook it up and leave. Everything was ready and only took a few minutes. The return was even quicker.

Alden S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madolyn G. 
Évaluation :
5

5X9 motorcycle trailer with ramps. Worked wonderful and was able to fit 3 bikes. Great rental!

Jim M. 
Évaluation :
5

Such a nice young man that helped me! He was so nice and helpful and made sure that everything was hooked up properly. I really appreciate how attentive the team is at this location!

KIMBERLY K. 
Évaluation :
5

😎😎😎😎 AWESOME

Joshua N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer S. 
Évaluation :
4

Trailer had not been swept out prior to my rental. Not extremely dirty, but needed to be swept before I put my things in it.

Rick W. 
Évaluation :
1

The first location I followed GPS to did not exist. The second location I found but they would not accept my turn in. The third location I went to I could not get the truck fully into the parking lot. I left it in the driveway with the key in the ignition and left. My last U-Haul ll experience. Zero stars. Horrible

Grayling H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

The Vestavia branch was very professional and courteous.

jane R. 
Évaluation :
5

The staff was so helpful. I accidentally made two reservations and canceled the one with an early pickup time. They changed my afternoon pickup time to morning. I did not get the 10' truck I wanted, but the pickup truck they had available worked fine. I was able to complete my in-town move the same day, which was my goal. They were busy and they could have just as easily told me it's afternoon time or nothing. The owner (saw his name tag but can't remember his name) was very helpful and I had a very positive experience.

James F. 
Évaluation :
1

I was told by DIY Garage Uhaul to drop off the uhaul at any uhaul location in Alabama. Vestavia Uhaul stated uhaul was clean and full of gas and no addition charges. An hour later, I was charged almost $500 because uhaul was dropped off at the wrong location. The contract did not list any address for a drop off. I will never use uhaul again. Use a different company!

Caleb C. 
Évaluation :
1

My experience could not have been worse The vehicle we reserved was available over an hour from the requested address. I had to call every few hours for 2 days to find a trailer not a truck and went with it.. it was less than ideal. To return we went to drop point we had selected and they didn't take trailers. We drove to one of the alternate locations 45 minutes away and paid wrong location fee to leave there. The manager was nice enough to atleast take it. It was all TERRIBLE

Charles N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry S. 
Évaluation :
1

A number to call when you drop off at a different location than the one you picked up at. I was charged for an extra day because I got lost dropping off the truck.

Olivia T. 
Évaluation :
5

Very friendly and kind. Will definitely be using them again.

Pam D. 
Évaluation :
1

Check in people's equipment when they turn it in and don't charge them for an employee error the next day when they returned on time!

KARA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chase D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
1

Hello, This pertains to reservation # for 10 foot truck and autotransport dolly for a one way move from Birmingham, AL to Buffalo, NY. I received a confirmation email on 4/27/2022 that stated my pick location was at 2797 Pelham Pkwy, Pelham, AL. However, the day 5/20/2022 before my pickup date, I received several text messages from Uhaul asking me to confirm the reservation. I was told that my truck was in one location (4607 hwy 25 Montevallo al 35115) instead of what is stated in the email (4/27/2022) and my auto transport trailer was at the location referenced in the email . Later, another text from Uhual told me that the trailer is no longer available at the original location and would be at another location (1024 Montgomery Hwy, Vestavia Hills, AL 35216). All of this conversation with Uhaul took place the afternoon of 5/20 (before my 6 AM flight from Buffalo, NY to Birmingham, AL). Of course I was nervous since I had everything planned and scheduled based on my original pickup location that was referenced in the email. This was an big inconvenience since the truck is ~33 miles from the trailer. I had to pay Uber (I flew one way from Buffalo, NY to Birmingham, AL) extra fees since the truck was at a location further than previous cited in the original email. Furthermore, there was heavy traffic towards the location to pick up the truck (an hour drive to pick up and another hour back). All of this made me late leaving Birmingham, AL. Additionally, when I arrived at the Uhual location (1024 Montgomery Hwy, Vestavia Hills) to pick up the auto transport trailer, I was told that I had to pay $25 cash for them to connect the trailer to the truck. I had to obliged since I had no idea how to connect the trailer to the truck or much less know to load/strap down the vehicle onto the trailer. Thus, it was a nightmare scenario renting Uhual this time. I am not happy and have been a loyal Uhual customer for the past 10 years. Having to go to two different places is a big inconvenience, lost of time, lost of money (had to pay Uber extra and your employee to connect the truck to the trailer).

Monchai C. 
Évaluation :
3

Clean uhaul after each use. There was dog hair everywhere and smelled.

LaToya W. 
Évaluation :
5

Great job in and out quickly

Greg G. 
Évaluation :
1

Have vehicles available for the dates in which they were reserved! I was not able to move on the date I had planned so my entire plan had to change which meant that I was not able to take anything to my storage unit because it's closed on Sunday. Now I will have to rent another truck to do this!!! Not only that, it rained on Sunday and ALL of my things got soaked!!!! I am furious about this entire situation. I wish I had known that a truck was not actually going to be available on the date that I needed so that I could have done something else!!!!

Ginny Y. 
Évaluation :
3

Employee help (inside) at check-in and check-out seemed very unsure/confused. When I dropped trailed off and he supposedly confirmed my return, he said I would get an email receipt. I never got a receipt.

Allen C. 
Évaluation :
4

Convenient, clean, quick, easy.

ROBERT M. 
Évaluation :
3

Include unlimited mileage in your contract. Your current contract format is very tricky - the customers in most cases don't know the total mileage they put during/after the rental. It's always to your (UHAUL) advantage - your words against the customers'

godwin A. 
Évaluation :
3

We actually rented by phone from a different location because online this location did not have the truck we needed. The person I spoke with said the truck was available and would be there ready for pick up. When we arrived they sent us to this location. Wasted time! Wish they had their act together. I get online reservations change instantaneously but I actually called and spoke with someone who placed my order. Seems like UHaul had this come up in their reviews alot!!! It can also affect mileage and with gas prices today…$$$!

Rob B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shannon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lula J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blue C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin T. 
Évaluation :
2

Again, not where we made the drop off reservation. We had to go to three different places in order to find a location that accepted our return, and you charged extra mileage despite having to go to three different locations. I would definitely question the use of Uhaul ever again!

Stephanie C. 
Évaluation :
5

everyone was very helpful.

MArvin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wilbert B. 
Évaluation :
4

Very convenient and efficient.

Craig W. 
Évaluation :
4

Staff was excellent

Feizal V. 
Évaluation :
5

Michael was very professional, helpful, and a pleasure to do business. He commented, "I love my job." It showed in the manner he provided great customer service. The equipment was great. I'll be back the next time I need to rent.

Charles R. 
Évaluation :
4

Easier access to hookup of trailers. Too congested.

Chuck S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wesley B. 
Évaluation :
3

Location was convenient and one of the few places that actually had equipment in stock. Mechanically the truck was in great shape. No issues at all. The cleanliness was a different issue. The truck had obviously not been cleaned or inspected. Cab was full of crushed potato chips and other food items. Cargo space had trash and a stack of used, unfolded blankets.

Fred M. 
Évaluation :
5

Clean out trailers before pickup.

Gregory R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin V. 
Évaluation :
5

Came right out to meet me when I pulled in to the lot. They were friendly and helpful. I was dreading the experience but I turned out a lot easier than I was expecting due to the service I received.

Jason G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wilbur A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carol G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamilia R.  |  Premières impressions 
Évaluation :
3

I would not recommend to a friend because the price should be prorated if moving out early. Customer service has always been exceptional.

Jessica O.  |  Expérience générale 
Évaluation :
1

The Store was supposed to open at 9. No one showed until 9:45. I had movers scheduled, so now we are out double the money for movers because of how long it took for the person who showed at 9:45 to help us. Both employees who came took personal phone calls on their cell phones while assisting customers who had been waiting an hour for the store to open up. My first month of storage was supposed to be free per the promo and the employee charged me and then informed me there was nothing she could ro and I would have to come back next month if I got billed then. When we came back in after unloading to return the truck, an employee was sitting behind the desk on a stool sleeping. My husband got a picture of this. Unprofessional, untimely, rude.

Hannah G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Waverly H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Waverly H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA O.  |  Expérience générale 
Évaluation :
5

Quick & Easy process!

Colyn F.  |  Premières impressions 
Évaluation :
5

Great staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.

Joseph S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M.  |  Premières impressions 
Évaluation :
5

Employees were extremely nice and helpful always.

ANTHONY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie B.  |  Premières impressions 
Évaluation :
1

The customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,

Nilesha M.  |  Premières impressions 
Évaluation :
5

Very friendly staff

Steve S.  |  Premières impressions 
Évaluation :
5

courteous service always!!! I love Uhaul

JANINE C.  |  Expérience générale 
Évaluation :
5

No comment all excellent

Andrzej P.  |  Expérience générale 
Évaluation :
4

The facility was clean and easy to use.

Brian G.  |  Expérience générale 
Évaluation :
5

I had a great experience with this facility. The staff is very friendly and has clean facilities

Derek E.  |  Expérience générale 
Évaluation :
5

The staff was especially helpful and accommodating.

Otello A.  |  Expérience générale 
Évaluation :
5

Fantastic staff! Everyone was always so friendly and helpful.

Virgina S.  |  Expérience générale 
Évaluation :
5

The representatives were extremely helpful providing service

Adrienne B.  |  Expérience générale 
Évaluation :
5

I have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!

Vicki R.  |  Expérience générale 
Évaluation :
5

The staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!

Kyle C.  |  Expérience générale 
Évaluation :
4

Storage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit

JONATHAN G.  |  Expérience générale 
Évaluation :
5

Will use again.

ernestine r.  |  Expérience générale 
Évaluation :
4

Great storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.

Joseph W.  |  Expérience générale 
Évaluation :
5

The restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!

Courtney R.  |  Premières impressions 
Évaluation :
1

Every time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.

Glenn A.  |  Expérience générale 
Évaluation :
1

Rented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.

Wendy S.  |  Expérience générale 
Évaluation :
3

Can be difficult to locate staff for assistance.

MELISA B.  |  Expérience générale 
Évaluation :
5

Thanks

PEDRO T.  |  Expérience générale 
Évaluation :
5

Great place

Amber a.  |  Expérience générale 
Évaluation :
2

Someone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box

Nico K.  |  Expérience générale 
Évaluation :
5

Everyone is very helpful and kind.

Pam C.  |  Réservation 
Évaluation :
5

I used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.

Danica W.  |  Expérience générale 
Évaluation :
5

The people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.

pam c.  |  Réservation 
Évaluation :
5

I have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!

Clark J.  |  Expérience générale 
Évaluation :
5

Nice storage.

Constance C.  |  Expérience générale 
Évaluation :
1

Just don’t. You can do better than this place.

James S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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