Customer Reviews for U-Haul Moving & Storage of Victorville

Évaluation :

2

Simple fact of no gas in vehicles due to overnight robbery, forcing customers to find nearest gas station and hope they make it. Suggestion: Upgrade your perimeter security. Install higher fencing at least or have spare gas to provide for affected customers.

Évaluation :

4

Aucun

Évaluation :

1

Need a friendly and responsible person

Évaluation :

5

Helpful and professional

Évaluation :

3

Put a key drop-box that looks like the actual one shown on the U-Haul website OR at least have a photo of where the drop-box is for each specific U-Haul location. Upon dropping off my U-Haul rental, I couldn't find the drop-box because I was looking for one that resembled the photo shown on the website. I had to walk around the entire premises just to be able to find the drop-box of which looked nothing like the one shown on the U-Haul website. It would have been nice for an employee to at least let me know where the drop-box is before taking off. This was a very inconvenient matter.

Évaluation :

3

The vehicle was dirty overall. Dirt tracks from shoes and dirty outside. Like it wasn't washed. Also gas gauge was way off. Contract said 1/4 tank when it was bone dry. Cost me $40 so I could get a credit of $10. Not cool

Évaluation :

4

Install a gate around the vehicles. Storage Customer Should not I have to put up with holes drilled in gas tanks when they go fill up with gas after rental.

Évaluation :

5

The representatives provided me with great and remarkable service. I strongly recommend this location to my family members, friends, coworkers, and classmates.

Évaluation :

5

Amazing customer service

Évaluation :

3

Rep who helped is needs to improve customer service. He was not welcoming

Évaluation :

2

This location is always understaffed. What's the point of doing everything online. If you have to stand in line for a hour. When you get there. I will be using a different location next time.

Évaluation :

5

Charles was outstanding! It was busy in there and he was working all 3 computers trying to get everyone squared up. We didn't have a reservation but still git un and out relatively quick. The only thing I would suggest is that y'all put the wifi closer to the desks it would speed things up!

Évaluation :

2

At this particular location, the biggest one in Victorville I can't fathom why U-HAUL always understaff the employees. Corporate knows or should know that they need more employees, but they seem to not care about the customers. When it takes up to 45 minutes or longer in the morning to rent or be able to get the equipment that you have already reserved, that's very poor upper management. When I say upper management I mean corporate, the people that forgot what had to be done when you worked the floor or the one's straight out of college that has never worked the floor. When I the customer was told it would be faster for me to drop off the equipment by backing the trailer up the length of the building and disconnecting the equipment my self. I did that because I had to leave. Next time I have to do that I keeping the jumper wire as I just got hired by U-HAUL so that will be my form of payment, or If hurt myself doing it in supervised U-Haul may have a law suit from me getting hurt.

Évaluation :

5

They're under staff but they did a great job getting the work order done.

Évaluation :

5

Edwin was very helpful and pleasant. He made the return process easy and enjoyable

Évaluation :

5

Quick and fast. The grounds are well kept

Évaluation :

5

Thank you Uhaul Team Edwin Charles Tiffany John You guys are great! Alyssa Amaro

Évaluation :

1

Gas line was cut and siphoned. I spent $90 for gas that got me 5 miles and ran out of gas twice. Technician came out and took 2 hours to get there and 1,5 hours to complete. I'm sure you guys won't do crap about it so thanks. I'm heading to Penske next time

Évaluation :

5

Lower payment miles

Évaluation :

5

Keep up the great work!

Évaluation :

5

Everyone is very friendly and helpful and I can go there get my trailers and leave right away

Évaluation :

4

none.

Évaluation :

2

Charles was awesome but first attendant did not communicate with any of us inline. Some one called the manager Edwin? to get help. People seemed overworked, not enough help and not appreciated by the management. Hope they get some help and feel better supported. Thnks

Évaluation :

5

Great customer service!

Évaluation :

1

This truck was in the worst shape I've ever seen brakes sqeeking power steering making noise dented and scrapped beyond belief absolutely terrible retire that truck it barley makes in town runs!

Évaluation :

5

Super service. Quick in and out.

Évaluation :

5

The staff at this facility was great! Thank you!

Évaluation :

4

It's not easy to find someone who knows his job and is also polite. However, he (the man with the beard) was just that and he quickly fixed the problem with my car. I am grateful to this place for helping me meet a spicy tight schedule.

Évaluation :

5

I absolutely love the fact that I can drop off after hours. Not all locations allow that. I have rented several Uhauls in the past 6 months, multiple times from this particular location. They are fast and friendly. I will definitely rent from here again.

Évaluation :

5

They were fast and addressed me by my name. Easy to turn in

Évaluation :

3

Well, in my original reservation I requested two furniture dollys, but when I arrived at the location to pick up the trailer and furniture dollies, they had no furniture dollys for me to rent so I was forced to buy a furniture dolly which I did not expect, this was a little disappointing, but other than that everything went well.

Évaluation :

1

customer services are rude, impolite.

Évaluation :

5

Customer Service was great.. Everything from start to finish was good

Évaluation :

1

Inconvenience. Short staff. Very inconvenient

Évaluation :

5

I just had a little bit of a hard time checking it back in.

Évaluation :

5

Very good service. This location has been my go too. Thanks

Évaluation :

3

Second time I've picked up from this location and it's a long process. Took about 1 hrs to rent a truck. Staff is in and out and customers are standing in office waiting. Instead of doing the rental they had us do it on the phone which took even longer.

Évaluation :

3

Fuel tank was leaking out of top while driving and spilling fuel which is an environmental issue

Évaluation :

5

all employees were professional, attentive and courteous and helped me with a late return

Évaluation :

5

Edwin is a gem and I was given amazing customer service. Tiffany was also really great too as well as Charles.

Évaluation :

4

One person working was not enough to help all customers

Évaluation :

5

Perfect for a one-way trip.

Évaluation :

1

Worse storage place ever they were very rude and had no skill in being professional at all they never answer the phones and when you go to the actual location their somehow never in the there you have to wait for about 20-30mins or longer before someone comes back and realize it’s a line on top of that they were double billing me and never gave me a refund when I told the manager I was going to empty my storage he begged me not too because he needed the storage units filled up and that he apologizes for the double billing of my storage units that I had been renting for over a year I paid 2 times a month for 2 different storage units.

Évaluation :

5

Edwin is exceptional with his customer service skills. A pleasure to do business with and remains calm and pleasant during busy times.

Évaluation :

5

Edwin was great. Needed some help, very busy.

Évaluation :

5

Everything was quick . Thanks to the supervisor that helped me when the valley Blvd location in colton,ca was closed without notice . Had an appt to pick up my truck and no one was in the office…so She sent me to another near by U-Haul asap. And the Bloomington location was very helpful. And professional

Évaluation :

5

Everything was good

Évaluation :

5

Above and beyond service! Even the gentleman had me sit in the truck to get out of the wind! Above and beyond service for sure!

Évaluation :

4

Edwin, at the Lorene Drive Uhaul office was professional and informative with my shipping needs. Thank you Kimberly Wynn

Évaluation :

5

Merci

Évaluation :

1

Back of truck was dirty just threw cleaner solution and left it. Floor was wet when I put my boxes I bought there. Bathroom is disgusting dirty. Had to wait to check my truck out around 30 minutes. I still have not received my receipt via email. Taking my buisness to Penske. Merci.

Évaluation :

5

Your agents John and Charles are the best Uhaul reps ever!

Évaluation :

5

None.

Évaluation :

2

I'm filling a lawsuit against this U-Haul

Évaluation :

1

This store has the worst customer service. We waited over 10 minutes for anyone to even come into the store. We were there to close out a storage unit. The guy closed out the unit with the same number but a different location. We called and they said they would take care of it. We'll they still charged us the next month's rent. You can't get ahold of them on the phone. Worst customer service ever!!! Go somewhere else!

Évaluation :

5

Nothing but the best customer service I’ve experience in a long time everyone was friendly and super helpful I will always use uhaul

Évaluation :

3

Vehicle was on E when receiving, ran out while driving out. They put gas in with the gas can and vehicle still was not starting. They went and got another can of gas it finally started up after 45 minutes. When i came back 15 mins before 5pm store was closing when I could have been done unloading with the extra 45mins. Ended up leaving the truck there over night to unload the next day. And it turns out during that night someone stole the gas from the truck with over a quarter of a tank… So they were unable to put gas in for us to move the truck on the other side to unload easily. So it took way longer then expected with this heat walking a distance. Finally someone came and offered help, which we asked for gas to move the truck closer to make this a lot easier. He did, we moved the truck and finished a lot quicker.

Évaluation :

1

You guys really take advantage of ppl with the fees you charge. You don't take into consideration your customers only how you can get their money or lein their property for your gain. It's sad to be honest.

Évaluation :

3

I not know what time open my storage because no one not tell me. Thank u

Évaluation :

5

The lady was very very nice and understanding on what I wanted to do and so she was very helpful and a complete fashion and a speed of a manner that I was able to sit there and get everything done which was pretty quick and thank her for being patient and she deserves to get a raise for her knowledge support her wisdom she was very good thank you

Évaluation :

5

Awesome service. Had no problems obtaining a storage. I was helped expeditiously. Staff is great.

Évaluation :

4

Great job

Évaluation :

5

I always have an excellent customer service experience when I use you. Thank you again

Évaluation :

5

Awsome staff at the office off of seventh st Victorville

Évaluation :

5

Timely and professional service

Évaluation :

2

My unit was burglarized, regardless of the cameras or the alarm! All my valuables and personal non-replaceable items were taken. I do have rental insurance.

Évaluation :

1

I was one of their clients since April I went in I was told that made mean how to get paid I don't know what the month and it was 3/4 by 8 which is a hundred something but they brought up a bill that was about 500 from number one day I've been having a hard time where they have stoled my phone they stoled a price list things that were in there and only they had you know like it to them cuz I didn't have a lock so the last time I wanted to get my stuff and one of the gentleman trying to become a supervisor very very very Dishonored me broke broke me into pieces it's just respecting me call me on my name is that now he even have my left arm off. So no I don't want nothing to do with that that face that I hope something he gets soon soon

Évaluation :

5

A good p nolace to rent things

Évaluation :

1

It took me 2 hours just to give the truck back to you guys and they can give me the runaround and run around

Évaluation :

1

I was still being billed after I moved my stuff out of storage. My first time using the U-Haul I was billed for an extra day. I had to call corporate to get my refund. The manager at the U-Haul said she could only give me a credit...which was a lie.

Évaluation :

1

Terrible experience across the board. Did not receive what I paid for. Was pushed into spending more than Uhaul's website made clear was the cost. Was treated rudely by every employee at every opportunity. Avoid at all costs. The management here needs to go. The employees here need to go.

Évaluation :

1

Rude and unhelpful staff.

Évaluation :

5

The first white guy with a dirty beard smelled the whole place up had terrible customer service the 2nd guy had great customer service helped us step by step and was proficient an fast

Évaluation :

4

This store is understaffed. Phone calls are seldom answered. The staff are good people however.

Évaluation :

5

Love Uhaul

Évaluation :

1

They offered me something over the phone but when I went the option wasn't available . I'm disabled and needed help and not happy with the service

Évaluation :

5

Made me feel comfortable down to earth and very very friendly

Évaluation :

5

Love everything I received. I had waited hours and i got free stuff for my wait and a month free on storage rental. So awesome!

Évaluation :

4

I moved out of the facility 3 weeks after renting it and informed uhaul.com, I then received a notice that my next payment was due I called spoke to uhaul representative who stated a note/message would be sent to this location and let them know to close my account out. 3 weeks later I get a late notice. I called uhaul once again. I hope this request for a rating is the end of that storage unit. This is the reason for. 4 star rating, if not for that I would give 5 stars.

Évaluation :

4

Staff needed to inform us better about access to storage unit area, if it wasn't for Luke, cleaning staff, we would not have had access to our unit.

Évaluation :

4

Except the manager all the people who worked there are very polite and help helpful

Évaluation :

5

All workers didn’t wear a mask at the office.

Évaluation :

5

The staff went well beyond expectations to ensure that our Pods were delivered on time. Thanks to everyone on the Victorville staff!