Customer Reviews for U-Haul Moving & Storage of Victorville

5134 évaluations

15811 Lorene Dr   Victorville, CA 92395
(W Of 7th St)

(760) 245-0196

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(760) 245-0196

15811 Lorene Dr
Victorville, CA 92395
(W Of 7th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

NICOLE T. 
Évaluation :
5

Your office was so busy, that it took from 8:45 AM to 9:30 AM for me to get my reserved for 9 AM truck. I got back at 12:45 PM, and waited until 1:05 Pm, when a nice employee asked if I gassed it up and cleaned it. I told him yes, and he said I could go. I was please to not wait longer, but you need more people for checking in/out trucks.

Brian R. 
Évaluation :
5

Everything was quick and easy and the equipment was flawless. Customer service was outstanding

RONALD M. 
Évaluation :
3

Need more help

Britten R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

The general Manager, Guillermo, was an amazing manager. He was kind, thoughtful, and friendly! There was a problem with the first truck and he did everything above and beyond to make it more than right! He made it an even better experience! Many thanks!

KENNETH M. 
Évaluation :
4

I would say hire more help but I thought I saw a help wanted sign outside that would be my only comment at the moment!

GAIL T. 
Évaluation :
4

Need more employees to help keep.up with the demand busy location

Dennis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RICHARD A. 
Évaluation :
5

This review is from one inexperienced U-Haul user to another: If you are unable to get a hold of the U-Haul representative days prior to your pick-up date, call the place(s) you are directed to pick up from as delays are very much possible. I had a positive experience though as I got a free size upgrade on the truck I picked as it was unavailable at my pick up time.

Gabriel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ebelia C. 
Évaluation :
5

Everything that you're doing is great I've always had a good experience with u-haul

MARLA J. 
Évaluation :
1

They offered me something over the phone but when I went the option wasn't available . I'm disabled and needed help and not happy with the service

tameekca B.  |  Premières impressions 
Évaluation :
5

Friendly and knowledgeable staff. Reserved a 10' moving truck online but didn't realize it didn't come with a ramp until I went to pick it up. Went inside the building and they accommodated my needs. ðŸ'ðŸ»

FRANCISCO A. 
Évaluation :
4

Some ideas: since the customer has to make a phone reservation, the person answering the phone can enter the information requested in the computer in such a way that there is no need to re-enter it when the customer comes to pick up his rental. A lot of time was wasted at that time, and people were lining up behind us. Also, I think you are a little short of personnel.

SYDNEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Schalonn J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessie A. 
Évaluation :
5

Price for milles way to expensive .

Salvador M. 
Évaluation :
5

Very helpful, very professional. came in at closing and they still went the extra mile for us. Really appreciated this.

Brandon B. 
Évaluation :
3

They need more counter people. It usually takes about 20 to 30 min before getting the truck.

Lydia C. 
Évaluation :
1

The 4 staff members I had interaction with at the time of pickup and drop off were by far the worst I have dealt with at ANY U Haul location. Very rude and acted like we were interrupting their day, no sense of urgency at all.

Phillip S. 
Évaluation :
5

Change the way alternate contact info is obtained. There is no way that people will answer there phone with a call coming from Alaska when you live in Victorville Ca for verification. You should get alternate contact information prior to checking out your vehicle not at 8:00am the day of. .

Shayne J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMAN S. 
Évaluation :
2

First the store was 40min late opening. Then I get a truck that is sucking fumes and had to go to the gas station before I got on the road. I knew I had a 180 mile trip and it was going to be a long day. This put me more then an hour behind schedule. I needed that time to be able to get back from Orange County before traffic. Not to mention several things seemed to be wrong with the truck and when I tried to address it with the gentleman checking me back in he just got blown off. I am really not happy and spent 250 dollars and have to do this 2 more times and just not sure I can put my trust in a company who puts customer safety and and time last on the priority list. I would think that when you tell an employee that this truck needs to be looked at the FIRST thing you would ask is what is wrong but no and I an OK and next customer in line

NANCY M. 
Évaluation :
5

Made me feel comfortable down to earth and very very friendly

Richard M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deanna W. 
Évaluation :
5

staff was very helpful.

Leonel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMAN S. 
Évaluation :
4

When we arrived to pick up truck, we were the only customer, kept waiting around 15 for someone to come in and help us. We checked outside. No other customers.....

Michelle A. 
Évaluation :
1

they opened up 20 minutes late, other people complaining while waiting for them to open. When I went to return moving truck, no body around to help me. I finally went inside after waiting for 15 minutes, guy says he will be right out to check in my truck, must of forgot about me cause I sat there waiting for another 15 minutes (30 minutes total now), guy never came out. I went and complained to someone else, then the first guy finally comes out and thanks me for my 'patience' only after pissing me off. Really?

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto G. 
Évaluation :
1

this location was very poor in service, truck was not ready on time as promised, there are only two employees and neither of them knew i had made an online reservation to use my phone to pick up the vehicle, they do not rent dollys for one way trips! i was not advised at time of booking that i couldn't rent a dolly one way, the mileage on the truck was wrong at pick up and they couldn't change it, The truck was clean enough but not maintained, i had to add 2 qts of oil to bring the level n the dipstick, employee didn't care, waiting to hear from uhaul on charges and refund of guarantee. I would not recommend this location to anyone, it is very under staffed and needs way better management

Joshua O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Great service , very friendly .

Patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE R. 
Évaluation :
4

Some communication problems and very busy. Staff are all helpful.

Paula E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eartha R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshay M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
3

S.O.

LaPrecious R. 
Évaluation :
4

More help took an hour from start to finish girls were great but only one was present most of the time. HIRER more workers

THOMAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vic M.  |  Premières impressions 
Évaluation :
5

more employees at front. I've waited 15-20 minutes before I could get help.

Dale S. 
Évaluation :
5

Both young women who helped me was great !

Daniel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

We liked this location, very nice people

Donald H. 
Évaluation :
1

You can clean the inside of the van. It was dusty. And your general manager Guillermo is rude and lazy. Instead of him helping me, he was sitting down playing and joking around with a coworker. He never acknowledged me with a we'll be right with you but when I asked him if he could help me because he's not doing anything, he just diss missed me and said, I can go around to the back and get help from someone else, who was already helping someone. He's a poor example of a general manager. It explains why all the customer service agents in that office are so rude, lazy and have no sense of urgency. You need a whole new crew. Except for Edwin. He was awesome.

SONYA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ciara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS O. 
Évaluation :
5

Tratar de revisar los medidores del tablero del camión porque este que maneje tenia malo el medidor de gasolina malo

MAURO M. 
Évaluation :
5

The best location in the high desert

SHERMAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair T. 
Évaluation :
5

Their staff were professional and welcoming. I have gone to this location a number of times throughout the years and every time I have been very pleased. Keep up the good work.

ANSELMO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANNA T. 
Évaluation :
3

I think the staff here is incredibly friendly and helpful.

Amy O. 
Évaluation :
4

Edwin was super helpful And went out of his way to make everything work for me. Give that dude a raise he knows everything

Richard S. 
Évaluation :
5

Don't have another vehicle infront during the scheduled pickup time. Did everything with the app and that went well but when it came time to get the truck, I had to go in a wait for the keys and wait for the gentleman to finish with the client to move the truck. Not a horrible experience but it would be awesome to pick up the keys from the lockbox and drive away ... The rental experience is getting better! Thank you for investing in technology!

EDGAR C. 
Évaluation :
5

Awesome customer service

JENNIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loren G. 
Évaluation :
5

Better cleaning of truck

MOODY M. 
Évaluation :
3

Pick up could be improved so off was great

David B. 
Évaluation :
4

Uhaul rental service was fast. Manager on site was helpful. Return was done conveniently with my phone, no need to walk inside.

CESAR U. 
Évaluation :
5

no comments

Mary B. 
Évaluation :
5

The truck that I rented had animal hair inside of it also it needed to be aired out because someone had been smoking inside of it.

LINDA M. 
Évaluation :
5

Tiffany was great

KEITH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAM M. 
Évaluation :
5

Ther gentleman that checked me in and the gentleman that checked me out were phenomenal. Amazing customer service. This location is 20 miles from mgt home in Wrightwood and I will only use them in the future. Excellent Service!!!*****

Courtney S. 
Évaluation :
5

Nothing. Customer service is awesome. Helpful, attentive and committed. I'll rent at the Victorville location again!

VINCENT G. 
Évaluation :
5

Excellent service à la clientèle

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YESENIA M. 
Évaluation :
4

In store line took way to long..suggest a reservation line and a merchandise only line. Overall staff was friendly and answered questions

Ronna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

letitia a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
5

Love everything I received. I had waited hours and i got free stuff for my wait and a month free on storage rental. So awesome!

ronikka a.  |  Premières impressions 
Évaluation :
4

I moved out of the facility 3 weeks after renting it and informed uhaul.com, I then received a notice that my next payment was due I called spoke to uhaul representative who stated a note/message would be sent to this location and let them know to close my account out. 3 weeks later I get a late notice. I called uhaul once again. I hope this request for a rating is the end of that storage unit. This is the reason for. 4 star rating, if not for that I would give 5 stars.

Arturo J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clifton F. 
Évaluation :
4

Staff needed to inform us better about access to storage unit area, if it wasn't for Luke, cleaning staff, we would not have had access to our unit.

CHRISTINA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tigist W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CARLOS R. 
Évaluation :
1

I'm very upset! I had told the lady exactly what I needed and she got the trailer wrong! And it caused me leaving 4 hours later. I had my 83 year old dad driving my personal car at night with bad vision. All because the f the mistake in your guys end, with the complete wrong trailer. I'm not happy with this total! And the lack of communication with the person doing the reservations!!! Robert Warner

ROBERT W. 
Évaluation :
5

Great from the beginning to end

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce B. 
Évaluation :
1

The customer service was horrible..and I felt like I was scammed, lied to about rates I will never use again or recommend anyone to your company !

Anna H. 
Évaluation :
5

Nothing everything is good the way it is

Jose D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT C. 
Évaluation :
5

Nothing is needed to improve your service. It's very good.

Steven V. 
Évaluation :
5

S.O.

DOROTHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

German Z. 
Évaluation :
3

Equipment trailer covered in road grind when I picked it up lights where covered

Valentin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHELLE P. 
Évaluation :
1

Not to call the customer and ask can you bring the trailer back early. I paid for this time. Don't ask me to bring something back early if I done paid for it. No I will not be renting any thing else from UHaul...

Lonzo W. 
Évaluation :
1

Horrible service, I couldn't reset odometer and couldn't add mileage when I self returned the vehicle so Uhaul overcharged me. This is ridiculous

ANGELICA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Octavio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley C.  |  Online Move In 
Évaluation :
4

Except the manager all the people who worked there are very polite and help helpful

Stacy J.  |  Expérience générale 
Évaluation :
5

All workers didn’t wear a mask at the office.

SALLY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lupe B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward s.  |  Expérience générale 
Évaluation :
5

The staff went well beyond expectations to ensure that our Pods were delivered on time. Thanks to everyone on the Victorville staff!

Anthony W.  |  Expérience générale 
Évaluation :
2

I made a reservation, but when I arrived, what I reserved wasn't ready. Then I was overcharged. Then a month later I was charged for something I didn't even use.

Thelma C.  |  Expérience générale 
Non reviews have been submitted for this location.

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