Customer Reviews for U-Haul Moving & Storage of Victorville

5 482 évaluations

15811 Lorene Dr   Victorville, CA 92395
(W Of 7th St)

(760) 245-0196

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(760) 245-0196

15811 Lorene Dr
Victorville, CA 92395
(W Of 7th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE U. 
Évaluation :
5

Just keep employees friendly as they were today.....

DONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik B. 
Évaluation :
5

Awesome service as always my number 1 spot to go to and will continue

Melvin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIANAH C. 
Évaluation :
5

Nice people

Miguel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thao N. 
Évaluation :
3

Need more people to check out people who are picking up Equipment..I Always have to wait nearly 30 min or more in line to check out a trailer.

Tristan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILTON E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JUAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell I. 
Évaluation :
3

Did not give me a recoept/did not not have info I gave /required payment after cc was given at time of order.

MALTON Y. 
Évaluation :
5

When indicating the the vehicles condition to make sure it is accurate. I am glad that you can input the actual condition of the vehicle in the app.

DAROLD C. 
Évaluation :
3

I "reserved" a 5x8 enclosed trailer almost 2 months in advance. Called twice to extend my dates of use. Was funneled thru SEVERAL people...of whom were NO help! Only to get to the location on the initial day of my rental and be told they had NO AVAILABLE ENCLOSED TRAILER!! Mind you, I'd been called by a rep, just a few days prior, CONFIRMING my reservation! So not only did they call to confirm, but none of the other reps notified me that the trailer I needed was NO available. I ended up struggling to keep my products from flying onto the highway...as I had to make a 400 mile roundtrip to the event I was attending. Edwin & Joshua were as accommodating & professional as possible, but this was THE ABSOLUTE WORSE EXPERIENCE I've had with U-HAUL in the past 7 years!!!

Brandonn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loay J. 
Évaluation :
5

Very professional staff...short wait for equipment

Rufus J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Demetria R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KERRY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAQUEL C. 
Évaluation :
5

Nothing - this store and team are great to work with.

Gregory G. 
Évaluation :
2

Overall experience was exhausting. No contact from final delivery driver, also late by a couple of days. In the scramble to figure out where the pod's location, I was told by Uhaul that they have no way to contact or find the driver/shipper, and admitted to having no clue where to locate the pods. The pods ended up being at a Uhaul facility not mentioned in the itinerary. Again no calls or accurate updates. Two pods: California to St. Louis 3 600 $

Seth H. 
Évaluation :
5

Awsome staff at the office off of seventh st Victorville

cynthia v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
2

To long to get service two employees during work of four, one hour and half to get a trailer. Lady doing the hook ups was very polite and apologized for wait time.

Artha W. 
Évaluation :
5

The process is mostly done all on-line. Let folks know that this is the case. Also the check in process is rater slow. I think this location just needs more help. But It is obliviously very well run, organized and up to date. You just may have to stand around a long time waiting to check out and turn in your equipment. Advise those to do as much on line as possible. Completely paperless which can be frustrating to older folks like us.

Scott P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeraldine F. 
Évaluation :
2

Hidden fees, equipment reserved was not available. While I was being helped representative locked up the store and told me to finish checking out online.

Seth M. 
Évaluation :
5

NOTHING TO IMPROVE. THANKS FOR HAVING FRIENDLY, CARING, AND KNOWLEDGEABLE WORKERS AT THIS LOCATION.

Jeraldine F. 
Évaluation :
1

Have good customer service better management he was horrible.

GERALDINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jawanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry C. 
Évaluation :
1

I waited 15 minutes to start my rental contract. I had a reservation. Walked in the store . 2 employees. 1 busy with another customer the other his shirt said owner. He ignored everyone who walked in. Finally after 15 minutes waiting he decided to help us. I can understand if he was busy. But he was just sitting there. Doing nothing. Other customers came in nobody greeted anyone coming in. Totally bad customer service.

MICHAEL S. 
Évaluation :
2

This location is totally under staffed. I had a question when I picked up the truck and walked into the front office to find it deserted. No one in sight for 20 minutes. Tried calling on the phone to no avail. Finally a body showed up through the front door and was able to answer to my question about previous damage to the truck and off I went 35 minutes later. When I returned the truck I had to sit in the street because the return lane was full with other returns. I eventually pulled the truck into an open space next to the propane pump because I didn't want to continue to block traffic in the street. Never saw a body anywhere, so I took my paperwork to the office to find a line five people deep being service by 2 employees. After about 10 minutes wait the manager finally noticed the line increasing in size as there were now myself and two other people returning vehicles. The manager directed us to go back to the return lane and find " the little blond gal" that would handle are returns. Three of us walked back to the return lane to search for the return employee. After searching the inside and outside the building for 10 minutes the return employee showed up and got our return process started. Total time to return 50 minutes.

Robert D. 
Évaluation :
5

Bien

Lloyd Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette S. 
Évaluation :
2

They are sorely understaffed. I think the employees are doing the best they can with what they gave to work with. I was forgotten about when I dropped off trailer. I had to go back up front and remind them I was in the back awaiting the trailer to be dismounted. The employee was filling propane for a Cust that arrived well after me and he totally forgot about telling me to back the trailer in and he'd be back to unload it. The drop of lane is always completely full. It's not like we have many choices around here for U-Haul or I'd surely use a different place.

Robert D. 
Évaluation :
5

Quick in and out service. Employees were friendly and knowledgeable.

WILLIAM N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelia H. 
Évaluation :
5

The employees were very helpful and cheerful

Fidel A. 
Évaluation :
4

Keep your customers smiling, and feeling like they are special, because you are concerned about thier difficulties. Thank you Joshua!! For making me feel special.

Benito S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fidel O. 
Évaluation :
5

Everthing was excellent

Dexter B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gabriel R. 
Évaluation :
5

✌

JANICE M. 
Évaluation :
5

My experience was exceptional from the start to the end.

Bryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECILIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy A. 
Évaluation :
5

The gentleman there were very polite to me. Some places you for rental of moving vans they are really rude to women, not these guys very clean also

DERRLYN W. 
Évaluation :
2

Not entirely professional to be honest. The employees looked like they didn't want to work there and didn't appear to have any pride or appreciation for their work. I understand it's Victorville, so I imagine the employees might just be tired of dealing with riff raft and customers with attitude, but still. They didn't greet me when I entered. I was unsure of where to check-in. I seemed like an inconvenience to them. Even though this place has a large selection, I will avoid coming back here. Poor look for a well established and otherwise great business.

Daniel A. 
Évaluation :
3

The equipment was clean but the check engine light was on. I told them and they said it was fine. Felt uncomfortable getting ready to drive it out of state. We did make it and it drove fine. Just not sure why it was not maintenance.

CHARISMA M. 
Évaluation :
3

I initially was given a uhaul that had only 1/16th of a tank of gas. I immediately took it across the street to get gas and found when I started pumping gas into the tank that the gas line had been cut and it was dumping gas all over the ground. The gas attendant informed me this wasn't the first time it had happened.

Carol V. 
Évaluation :
5

Timely and professional service

robert s.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LISA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal Lee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeraldine F. 
Évaluation :
1

This location is the worst everytime I rent from them it's always problems. Horrible management and even worse customer service. Rented me a 26' that ran out of gas on the freeway after I just drove it off the lot. Had me stuck on the freeway with my children and family on the side of the freeway stranded for 6 hours. Lawsuit already in process. I'm tired of being treated like this from UHAUL.

JESSICA B. 
Évaluation :
5

Employee was very helpful

ROBERT D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GUIERLLMO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rochelle h.  |  Expérience générale 
Évaluation :
5

Process is just a little bit long

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Naquesha S. 
Évaluation :
5

I had some issues with the vehicle but Edwin resolved it above my expectations.

Charmaine A. 
Évaluation :
4

Quick easy drop off

Russell P. 
Évaluation :
2

Truck was covered in dirt and dust (dashboard, console, seats, etc.). Service was beyond overpriced.

Jenny L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMON P. 
Évaluation :
5

Person in front desk his nice and friendly, helped. The location in Victorville 7 st. behind cosco. Thank you MR. G. Just keep more clean the truck Uhaul before customers use.

VERA K. 
Évaluation :
5

Long time user at this location and always a good experience. Great staff and equipment.

PHILLIP M. 
Évaluation :
3

The person attending this morning need to improve the attitude, is to rude to ask for customer to do anything with the truck. It's not friendly action I feel so bad, I not recommend the people to be attending by this guy. Thanks

SERGIO E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK J. 
Évaluation :
2

The website stated that if the location i selected didnt have what i needed, i would get 50 $. I havent seen it. Then i had to drive accross to the far side of victorville to the uhaul locatikn that had my truck and had to pay for the additional 22 miles. So i was not given 50 $when my choice of location didnt have what i needed, and i payed for the further location. Josh zt the uhaul was very helpful and expient during pick up, but upon return things were not so efficient.

Javier G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rudolph L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
4

Sell me the trailer that i rented from you, it was absolutely perfect forg CA

George F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

everyone was wonderful.

THALYA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAISY M. 
Évaluation :
1

Don't dispatch empty tank trucks, wasted my own time that could've been used for moving. Went to the gas station, attendant expected me to fill up the truck 1/4 fill. Horrible service, terrible employee his name was Guillermo

Ivan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JINGHONG T. 
Évaluation :
3

The staff is great , however the trusted k was loud engined and dirty. First time from many rentals.

SHAHE K. 
Évaluation :
2

I dont what to said about this service

Bee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALYSSA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
1

They didn't have a truck got me as I reserved it a week ahead. And they charged me more than I was supposed to pay, and the truck they did give me was having engine and brake issues!

Martha R. 
Évaluation :
4

The need help with waiting time

Andre C. 
Évaluation :
4

Every Business has its flaws, But what can you, As a customer one just needs to have patients. But for the most part, Trucks & Equipment cleaned and maintained pretty well. and i do like the fact that this location lets customers rent certain Trucks via mobile services. with out having to wait till they open and stand in line. Overall this location does its part. so on a scale from 1-10 i am gonna give them a 9.

Ivan O. 
Évaluation :
1

Explain every detail of the rental including the charges that will be posted to the contract including appliances and insurance that will be charged daily if they ever need to extend the rental..

Ernesto A. 
Évaluation :
4

Hire more staff

Andre C. 
Évaluation :
5

No improvement needed. The gentleman that assisted me was very professional with cm good customer service skills.

Esmeralda V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carolyn s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanna H.  |  Premières impressions 
Évaluation :
1

They offered me something over the phone but when I went the option wasn't available . I'm disabled and needed help and not happy with the service

tameekca B.  |  Premières impressions 
Évaluation :
5

Made me feel comfortable down to earth and very very friendly

Richard M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vic M.  |  Premières impressions 
Évaluation :
5

Love everything I received. I had waited hours and i got free stuff for my wait and a month free on storage rental. So awesome!

ronikka W.  |  Premières impressions 
Évaluation :
4

Staff needed to inform us better about access to storage unit area, if it wasn't for Luke, cleaning staff, we would not have had access to our unit.

CHRISTINA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley C.  |  Online Move In 
Non les évaluations ont été soumises pour cet établissement.

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