Le client n'a pas laissé de commentaire.MARCUS V.
Customer Reviews for U-Haul Moving & Storage of Victorville
Pour nous contacter
Victorville, CA 92395
(W Of 7th St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Really bad serviceBrenda A.
Le client n'a pas laissé de commentaire.Ricky M.
He was really helpful!Yanko C.
Le client n'a pas laissé de commentaire.JENNIE P.
Edwin was great-always helpful and he answered all my questions. This facility is very well managed and maintained. I asked Edwin if I could buy the trailer I rented and he didn;t know what to say. If you would help me I would appreciate it. Thank you. Bruce Franzen.BRUCE F.
Le client n'a pas laissé de commentaire.Regina C.
This particular Uhaul provides some of the absolute best customer service. I have rented here a few times before and each time I do I receive great service. I would like to mention one employee in particular. Edwin is such a delight! He is very professional, friendly, personable, and EXTREMELY helpful. This move was a difficult one for us because it was due to my elderly disabled mother receiving unfair treatment and being forced out of her home without proper cause. Edwin listened to me vent and was empathetic, still providing the service that I needed in a timely manner. He even remembered me upon my return. Edwin went beyond his job description and provided me with a great experience. I will definitely be renting here again.Andrea R.
Le client n'a pas laissé de commentaire.rick L.
I continue to pass other centers to go this this location.Brandan D.
This was not my first experience with U-Haul. I have always had good customer service.Larry V.
Le client n'a pas laissé de commentaire.Ernesto D.
Le client n'a pas laissé de commentaire.Nsenga H.
Be a little more honest with your transactions this is the 3rd time I've been over charged after calling in more time for rental and have to come back another day to talk with management cause conversation was not logged in concerning changesJOHN O.
I was really stressing out because of my move. Uhaul employees made me feel so much better by giving me such a great customer service!ruby B.
Le client n'a pas laissé de commentaire.Eduardo M.
Le client n'a pas laissé de commentaire.sandra T.
Le client n'a pas laissé de commentaire.Darren A.
Le client n'a pas laissé de commentaire.Georgina C.
Internet was down at this location. An employee stated the internet is a constant problem at that location. A usual fast check in took over an hour and i was late to my appointment. This was a huge inconvience. I have been loyal to uhaul but this experience makes me not want to deal with uhaul as it deemed unreliable this time.Ryan A.
Le client n'a pas laissé de commentaire.octavio E.
Honestly, very well maintained establishment with great employees , from management down . Smooth easy check out and good running vehicles .Derek R.
No improvements suggested. Excellent customer service with pick up and awesome service with return.Gilbert F B.
No gas in the truck when picked upAngela H.
Have more than 2 working need more help for the customersBrandan N.
Super friendly and fast service! Thank you againMarc W.
Le client n'a pas laissé de commentaire.Brian B.
Offer equipment as part of the truck rental.Paul F.
This is a well managed shop. There are closer shops but I always choose this one. Edwin Iniguez is always a pleasure to work with.Michael H.
Excellent overall, nice workNicholas V.
Le client n'a pas laissé de commentaire.Chris A.
I was charged an extra 29,99 for fuel when I know for a fact I dropped the vehicle off with the same amount of fuel that I recieved the truck, 3/4 of a tank. When I went back to complain I had to wait in the office for ever. My time is valuable, Very disappointedâ€¦Russ H.
Le client n'a pas laissé de commentaire.Michael M.
Absolutely no gasoline in tank was told to get to a gas station real fast was also scheduled to pick up trailer on behalf of uhaul to deliver at my drop off location was told to come back late afternoon trailer was not ready came back waited over two hrs then was told trailer was red tagged inoperable I not only wasted my time but also fuel in the uhaul truck called corporate was told I would be receiving a call from the pickup center still have not heard from them I will be calling corporate again they owe me moneyDaniel K.
Le client n'a pas laissé de commentaire.Anna H.
Le client n'a pas laissé de commentaire.Ezequiel M.
The truck was on emptyDeanna M.
Le client n'a pas laissé de commentaire.dorcas W.
Le client n'a pas laissé de commentaire.sophia Q.
Le client n'a pas laissé de commentaire.Lourdes R.
Please next time Check your trucks before you rent them out and make sure there's no bombs sleeping in the truck other than that the service is really goodGLORIA M.
You are awesom all representatives at that location provided me with remarkable guid and great help.HANY G.
Le client n'a pas laissé de commentaire.Janett D.
Le client n'a pas laissé de commentaire.Alex P.
Le client n'a pas laissé de commentaire.Carlos V.
Le client n'a pas laissé de commentaire.Judith T.
I went here all the time service is wonderful people are always happy to see you the overall experience was the best I think the group of people that run the establishment do a very good jobArron H.
We rented a pickup for local trips and a 10 ft. truck to travel from Victorville, CA to Eugene, OR. Tiffany was especially knowledgeable and helpful in both instances.dorthy F.
Le client n'a pas laissé de commentaire.YVETTE B.
Good enough! Thank you.john K.
Great job ! Movers to unload were also excellent ! Much better experience.Rene G.
Le client n'a pas laissé de commentaire.Annette C.
Le client n'a pas laissé de commentaire.Scott L.
Very slow process with renting a vehicle and returning a vehicle. Seems understaffed.Tuvia A.
When you rent equipment it's supposed to be for the day not only for 4-5 hours and then you have to return it I was told I have only 5 hours to bring the trailer back.DAVID C.
Le client n'a pas laissé de commentaire.AIME F.
Edwin was rudeJosue P.
Kindnesses in service were excellent. Thank you. The Lord bless you all! Sincerely,John K.
I don't have anything to add I am very please with that location.Ricardo S.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Kathryn D.
Le client n'a pas laissé de commentaire.Cecilia G.
All was wellgwenda W.
Le client n'a pas laissé de commentaire.micheal B.
The staff where helpful, respectful and non condescending, also I called the UHual 800 # to extend another day. The recording stated that the wait time would be around five minutes, Someone spoke to me before this timing. He had me rolling under five too. Returning trailer, excellent service.Gabriel M.
Every time I go there the guys are really helpful and go out of their way to make sure our rental experience is awesomeArron H.
Le client n'a pas laissé de commentaire.bonita J.
I've only been to a few uhauls but the other ones were so bad, I dreaded this trip. Honestly this location changed my mind. So quick, efficient, and nice staff! Already planning my next rental with this specific location!Anna B.
Make sure you tell the customer the right amount of fuel is on the truck and possibly walk out with them like you used to back in the day and maybe you would've caught your error that the gas was incorrect rather than tell me to fill it to the way you received it and then charge me to fill to what you stated it was which was false. Horrible location and service will never go to that location ever again!Kevin W.
Le client n'a pas laissé de commentaire.shavon H.
Le client n'a pas laissé de commentaire.toyyon G.
Great service n nice peopleCarlos R.
Le client n'a pas laissé de commentaire.Brenda M.
Your crew is friendly fast and efficient Maybe hire more people to help them.francisco S.
The lady was very very nice and understanding on what I wanted to do and so she was very helpful and a complete fashion and a speed of a manner that I was able to sit there and get everything done which was pretty quick and thank her for being patient and she deserves to get a raise for her knowledge support her wisdom she was very good thank youDebra R. | Premières impressions
Edwin was such great help. 5 stars for him.maricela F.
Le client n'a pas laissé de commentaire.Eddie F.
Le client n'a pas laissé de commentaire.DEIVY G.
Le client n'a pas laissé de commentaire.Eric M.
Le client n'a pas laissé de commentaire.james M.
Kindness and accuracy were great! Thank you.John K.
Make sure gas gauges workmichelle G.
Le client n'a pas laissé de commentaire.Joe C.
Great experience, this is how it is done.JEFF W.
Amy and the team did a great job in helping us get the right trailer set up and ready to go. Thank you, for all the hard work.Bill C.
Le client n'a pas laissé de commentaire.Rebecca G.
I rented 15 foot truck I only drove 17 miles And dropped it this morning I filled up $20 gas myself and when I got my receipt by email it shows that you guys added $21 for 3 gallon of gas this doesn't make sense to me especially you guys are telling me your truck does only less than 6 miles per gallonMeher M.
Awesome service. Had no problems obtaining a storage. I was helped expeditiously. Staff is great.Melvin V. | Premières impressions
Anyone that works customer service needs training on informing customers not to over fill the gas. Especially when gas is getting expensive. I was filling the gas to what the initial fill and I over fill even though I was watching the fuel gauge reaching half line. I filled the tank to full and ask the worker if I can get store credit and left with disappointment.Marchello P.
Le client n'a pas laissé de commentaire.Jacqueline B.
I received very excellent customer service from ALL U-haul staff. Delivery driver (Phillip) was kind and professional. He gave me a good recommendation on where to put the u-box in my driveway!Edward G.
Great jobtameekca B. | Expérience générale
The gentleman who checked me in was very pleasant, I never had to get out of my truck.Joseph R.
The coffee cup holder in the front seat was not cleaned. There were stains left from previous renters.jose L.
Le client n'a pas laissé de commentaire.Tom G.
Better checking n and outVERGIE R.
Le client n'a pas laissé de commentaire.Ana M.
Le client n'a pas laissé de commentaire.Michelle H.
been a customer of this location for years....always the best!PHILLIP M.
Always a good experience at this U-Haul location.Glenda M.
Le client n'a pas laissé de commentaire.Anthony M.
Le client n'a pas laissé de commentaire.Anthony L.
Le client n'a pas laissé de commentaire.ALEX A. | Premières impressions
I always have an excellent customer service experience when I use you. Thank you againElvira B. | Online Move In
Le client n'a pas laissé de commentaire.Sarah H. | Expérience générale
Le client n'a pas laissé de commentaire.Demetria R. | Expérience générale
Le client n'a pas laissé de commentaire.KERRY H. | Premières impressions
Awsome staff at the office off of seventh st Victorvillecynthia v. | Premières impressions
Timely and professional servicerobert s. | Premières impressions
Le client n'a pas laissé de commentaire.rochelle h. | Expérience générale
Le client n'a pas laissé de commentaire.carolyn s. | Premières impressions
My unit was burglarized, regardless of the cameras or the alarm! All my valuables and personal non-replaceable items were taken. I do have rental insurance.Kevin P. | Expérience générale
I was one of their clients since April I went in I was told that made mean how to get paid I don't know what the month and it was 3/4 by 8 which is a hundred something but they brought up a bill that was about 500 from number one day I've been having a hard time where they have stoled my phone they stoled a price list things that were in there and only they had you know like it to them cuz I didn't have a lock so the last time I wanted to get my stuff and one of the gentleman trying to become a supervisor very very very Dishonored me broke broke me into pieces it's just respecting me call me on my name is that now he even have my left arm off. So no I don't want nothing to do with that that face that I hope something he gets soon soonMaria D. | Expérience générale
A good p nolace to rent thingsALEXANDER B. | Expérience générale
It took me 2 hours just to give the truck back to you guys and they can give me the runaround and run aroundALEXANDER B. | Premières impressions
Le client n'a pas laissé de commentaire.Suzanna H. | Premières impressions
I was still being billed after I moved my stuff out of storage. My first time using the U-Haul I was billed for an extra day. I had to call corporate to get my refund. The manager at the U-Haul said she could only give me a credit...which was a lie.JASMIN A. | Expérience générale
Terrible experience across the board. Did not receive what I paid for. Was pushed into spending more than Uhaul's website made clear was the cost. Was treated rudely by every employee at every opportunity. Avoid at all costs. The management here needs to go. The employees here need to go.Steven S. | Expérience générale
Rude and unhelpful staff.Steven S. | Premières impressions
The first white guy with a dirty beard smelled the whole place up had terrible customer service the 2nd guy had great customer service helped us step by step and was proficient an fastVanessa D. | Premières impressions
This store is understaffed. Phone calls are seldom answered. The staff are good people however.Lina H. | Expérience générale
Love UhaulIrma D. | Online Move In
They offered me something over the phone but when I went the option wasn't available . I'm disabled and needed help and not happy with the servicetameekca B. | Premières impressions
Made me feel comfortable down to earth and very very friendlyRichard M. | Premières impressions
Le client n'a pas laissé de commentaire.Vic M. | Premières impressions
Le client n'a pas laissé de commentaire.letitia a. | Expérience générale
Love everything I received. I had waited hours and i got free stuff for my wait and a month free on storage rental. So awesome!ronikka W. | Premières impressions
I moved out of the facility 3 weeks after renting it and informed uhaul.com, I then received a notice that my next payment was due I called spoke to uhaul representative who stated a note/message would be sent to this location and let them know to close my account out. 3 weeks later I get a late notice. I called uhaul once again. I hope this request for a rating is the end of that storage unit. This is the reason for. 4 star rating, if not for that I would give 5 stars.Arturo J. | Expérience générale
Staff needed to inform us better about access to storage unit area, if it wasn't for Luke, cleaning staff, we would not have had access to our unit.CHRISTINA L. | Premières impressions
Le client n'a pas laissé de commentaire.Ashley C. | Online Move In
Except the manager all the people who worked there are very polite and help helpfulStacy J. | Expérience générale
All workers didn’t wear a mask at the office.SALLY G. | Expérience générale
Le client n'a pas laissé de commentaire.Lupe B. | Premières impressions
Le client n'a pas laissé de commentaire.edward s. | Expérience générale
The staff went well beyond expectations to ensure that our Pods were delivered on time. Thanks to everyone on the Victorville staff!Anthony W. | Expérience générale
I made a reservation, but when I arrived, what I reserved wasn't ready. Then I was overcharged. Then a month later I was charged for something I didn't even use.Thelma C. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Nous offrons la plus grande sélection de l'industrie!