Customer Reviews for U-Haul Moving & Storage of W Columbia

Évaluation :

4

Quick and friendly.

Évaluation :

3

U-haul Agent checked lights after hooking trailer to hitch and told me the trailer tail lights did not come on with my vehicle lights but did not offer a different trailer. He said they were no required to come on as long as brake and blinkers worked which they did. I consider this poor quality service but used the trailer he provided.

Évaluation :

4

Everything was as it should be. Great job by all involved.

Évaluation :

5

Easy to rent and fast service. U-Haul rental was very clean and running great. Affordable!

Évaluation :

5

Very professional, and delivered what was expected.

Évaluation :

5

Great staff and service. This location has always been excellent

Évaluation :

5

100 % satisfied with the customer service and satisfaction of the company.. Matthew and Brad as the general manager knows how to run that place.... been to other U-Hauls establishments around here trust me I'm highly upset with them but these people are on orchard drive know what they're talking about know what they're doing watch the one in Gilbert and a one on Platt springs as we run a business and need trucks all the time highly recommended

Évaluation :

5

I want to thank Brian the store manager he was very polite and very professional in his knowledge of U-haul thank you Brian 😊

Évaluation :

5

No improvement needed They are always terrific

Évaluation :

5

Please give the correct an exact pick up address. I was late finding mine. U-Haul texted one location but it changed and that made me late. The customer service of the first pickup address was terrible. He acted like he didn't want to assist anyone

Évaluation :

5

The radio didn't work in the truck. It would have been nice to have the radio for my drive. Otherwise, everything was fine.

Évaluation :

5

The people were very nice and helpful!! Great job 👍

Évaluation :

5

My original reserved 10' U-Haul at this convenient location was moved to a non convenient location again. Wouldn't honor $50 guarantee. We agreed to a larger truck at 10' truck price because I still needed a truck.

Évaluation :

5

Truck was in good condition but reeked of strong cigarette smoke and possibly something other than.

Évaluation :

5

The staff there is great.

Évaluation :

5

Brian and Sam are always courteous, professional, and make renting vans easy for us as we rent vans often. If they don't have what I need at that location they will find it at another location nearby. Really enjoy doing business at this UHAUL location because of them!

Évaluation :

5

Very professional, Thanks

Évaluation :

5

The manager was very helpful.

Évaluation :

4

Matt got my hitch installed.

Évaluation :

5

I have used this location several times and ALWAYS receive great service! Best location in town, or in any state that I've been to.

Évaluation :

4

Price increase was not justified.

Évaluation :

5

Pick up and drop off went very smoothly. The staff did a great job!

Évaluation :

4

Put a sticker on the gas tank telling you which gas to use.

Évaluation :

5

The staff was very friendly an accommodating.. moving was very stressful with lots of last minute changes an issues but thanks to the staff an easy to use online profile I was able to update the rental quickly.

Évaluation :

5

Very friendly staff, well maintained and clean facility, Matthew the installer was great; much appreciated!

Évaluation :

5

They actually did everything right. They did not have an available appointment for an installation so they took the time to call other U-Haul locations for availability. As luck would have it, while I was waiting they had a cancellation so I was able to get same day service. The staff was both courteous and accommodating and I was very satisfied with the whole experience.

Évaluation :

5

Samual is knowledgeable and so helpful. Always great customer service. I always use this location for rentals.

Évaluation :

5

The whole transaction went perfect, all information was on details and was done.

Évaluation :

5

Chairs for a customer waiting area.

Évaluation :

5

The staff was willing to stay late to help with tow trolley. It wasn't needed, the jester meant a lot!

Évaluation :

5

Great Service, they were willing to stay late to help load car on tow folly. Thank goodness it was not needed

Évaluation :

5

I have used this location several times during the last few years. I have ALWAYS received Great service. The Trucks are clean and ready to roll for my reservations. They always seem to have sufficient inventory. This week they went beyond the normal scope of Customer Service. Brian, the General Manager called me prior to the Ian (the hurricane) making landfall in South Carolina. He informed me that I could keep the truck one more day to prevent getting out in the storm at NO EXTRA CHARGE! I was stunned by the offer and accepted. Needless to say Brain wasn't required to do anything but provided Exceptional Customer Service. I appreciate his concern for our safety and will continue to use their products and services as needed. Thank You, Terry

Évaluation :

4

Just moved closer to my RV PARK AND A LOT LESS.

Évaluation :

5

The guy who helped me was very helpful and helped get me checked in and all before he left. Great customer service from him!!!

Évaluation :

1

Don't play with my money uhaul still.money Customer

Évaluation :

5

Easy after-hours dropoff.

Évaluation :

5

Amber was super nice and helpful.

Évaluation :

5

Not much. Pretty good facility.

Évaluation :

5

Matthew Kirkland have excellent customer service and also provided a quote to have a hitch installed. Great job, friendly, courteous!

Évaluation :

4

Please let your customers know up front that the pick up time only has a one hour extension. We thought we only could not come before the time selected up until closing as nothing was mentioned on the phone, online or in person. We arrived 2 hours after our set time and our reservation was cancelled. We had to go to another location to do a pickup and could have missed our window for the people coming to load. The location we were sent to was great.

Évaluation :

4

I had a 15 ft truck reserved, Showed employee email. they did not have one so they moved it to a 17ft that he said is $10 higher price. I decided to take a 10ft truck which saved me $10 but was a tight fit for my load but worked. I guess the $50 guarantee does not apply

Évaluation :

5

Sam was very helpful. He made room around our storage unit so that we could back up our uhaul truck in front of it, making it easy to move our stuff in.

Évaluation :

5

Gentleman was extremely friendly, knowledgeable, helpful and kind. Made the whole Process easy.

Évaluation :

5

Service was good and the process was very quick I had the equipment I want and was gone within 20 minutes I've used this location several times and the services always been great

Évaluation :

5

Rien

Évaluation :

5

very friendly and responsible people are a great team !!

Évaluation :

1

I am still waiting on the ASM (Josh) to call me. When I arrived to the drop location I was told the lot was full and I ha e to drive another 1 hour to drop the trailer elsewhere....when I called UHAUL route scheduling I was told there is nothing they could do. Please contact t me ASAP about my experience

Évaluation :

5

Operators were very helpful and friendly.

Évaluation :

1

Rented a 9' cargo van and initial rental was fine, but the guy helping me had the wrong mileage and he wrote down the proper number on the paper and told me to just tell whoever I returned it to of the mistake and they would fix it. All good there. But when I returned it, the girl helping me, I believe it was Amber Mullins, just rolled her eyes at me saying it, failed to correct it, multiple times tried to have me just accept the extra mileage costs because, and I quote that she "would have to redo it in the system and it's only 4$". The nonsense of saying its too annoying to fix their own mistakes aside, the difference was 8 miles or 6,8$, which still isnt a lot but the sheer disregard to help a customer leader to that little amount of attention isnt great. She eventually gave me a 5$ credit, still not the actual correct amount, and when told that that was not correct, got very annoyed and stopped talking. Tossing my reciept towards me and offering me her own personal cash to cover the difference out of complete irritation to be doing her job. Absolutely the worst interaction I have ever had and will never visit that location and will absolutely never recommend it or uhaul to anyone ever again if thats the type of employee that works there.

Évaluation :

5

Brian is awesome. The best I have delt with at Uhaul.

Évaluation :

4

If you don't have a right dolly, make sure to let the customer know before they arrive.

Évaluation :

4

Open for more hours.

Évaluation :

5

Very friendly.

Évaluation :

4

Your booking and reservations system apparently has glitches overall

Évaluation :

5

Easy process straight forward. Staff members helpful.

Évaluation :

5

The young man that assisted me at check out was very helpful & made my experience very smooth and pleasant.

Évaluation :

5

The manger have went over with love for me and thanks to all the employees. After loosing my mother renting a storage was made easy.

Évaluation :

5

the storage was wonderful experience employees was friendly and nice always greet you with a smile yes if I have to come back to the storage this will be the place I come back to thank you so much

Évaluation :

4

Not being able to use my cash app card caused me to use extra gas travel to bank.

Évaluation :

3

Thank you U-Haul

Évaluation :

5

Le service a été excellent. The service representatives were all very polite and professional. I didn't have not one problem . I had a storage unit for five years I've never had any problems. I just really appreciate your professionalism and your respect and you treat people like they are people not just a number the service is excellent no changes needed thank you. I will highly recommend you all.

Évaluation :

5

PROFESSIONAL! PATIENCE! EASY, QUICK & Efficient!

Évaluation :

1

Worst storage I've ever rented. They have ROACHES BAD! I was forced to throw away my couch set, dishes, 2 Refrigerators and other things! My new apartment has Roaches now and iv been depressed about this whole situation. Please DONT RENT STORAGE FROM THIS FACILITY

Évaluation :

5

Amber is helpful everytime I visit the Augusta Rd store. She is amazing is an understatement

Évaluation :

1

I rented my 2nd unit in advance. Upon arrival the unit I was given was much smaller then what I had actually rented. Sam was no help at all and ignored me. I would NEVER RECOMMEND Uhaul for anything!!!!!!!!!!!!!!!!!!!!

Évaluation :

5

Great friendly service..!

Évaluation :

5

When a storage unit is rented the staff needs to come remove the uhaul lock right then. We had toncome back and ask them to remove it.

Évaluation :

3

The staff present at the location was always very friendly however every time there was something wrong I was always told the manager needed to be call and that the manager would call me to follow up and rectify the situation and that never happened! I was charged for something I was told the manager would fix and update because of an inconvenience on their behalf when I initially attempted to move in. Seems like a manager needs to be present during all operational hours to avoid situations like this or train the workers properly! The inside of the unit was not ideal. The ceiling was dirty and caving in with some holes in it and there couldn't have been any pest control because I had to take my own bug spray frequently. Moved out a week after I made my monthly payment and was told I wouldn't be prorated for the 3 weeks that I won't be in or no longer have access to the storage unit.

Évaluation :

5

We got to the storage unit almost at closing after packing and traveling all day. I apologized for coming so close to their close time and the gentleman there was so nice and said it was no problem. He was very pleasant and helped us get our unit quickly!

Évaluation :

4

I resolved my reason for calling no need for call back. Thank You.

Évaluation :

4

Sam is great. Patient friendly kind

Évaluation :

1

Poor management. Will not correspond with customers. Very rude. Employees have no knowledge of anything that's going on nor any training. Terrible

Évaluation :

5

Great experience. I plan to use again, if needed.

Évaluation :

4

Very nice and helpful with my move in and move out

Évaluation :

5

Excellent

Évaluation :

5

Matthew was awesome. Helped in a pinch. Need to work on online reservations for storage. Told me I had a unit reserved but when I got to location they had none available!! Even had a reservation confirmation number

Évaluation :

5

Super LOVE the free month of storage with the one way trailer. Also, hit a snag in my travels as my mother ended up in the hospital while moving from SD to SC. Staff both in person and on line were SO SUPER helpful with the changes I needed to make. My only complaint is being charged for the month of storage that should have been free. I will be getting to the unit tomorrow to discuss it. :)

Évaluation :

5

All good! Thanks.

Évaluation :

1

Poor costumer service, rude and lazy staff

Évaluation :

5

The staff was friendly. Only issue was with the online reservation. Seems they double booked and the truck I reserved was not available, but the staff assisted me and resolved the issue

Évaluation :

2

We were harassed every month we had it .and when i emptied it i told them.they called everyday for 2 weeks .until i told them if they called snd harassed us again i will file a complaint

Évaluation :

5

PROPERTY manager and very helpful and generous..

Évaluation :

2

No lighting on the facility or inside the units so its impossible to see inside after dark. Staff was always friendly and helpful. I was located at the WEST Columbia site in SC of Orchard. This site had a .problem with bookkeeping. One time they accidentally got the locks switch on my storage so they had to issue me a new lock because they didnt know which key belong to my storage, I paid my storage off August 2019 and removed all my items out of this storage unit into my new resident. Almost a year later July of 2020 they contact me saying they about to sell my unit. I explain to them I moved my items out in August 2019. They state its items within the unit and because they found a letter with my name on it, the items must belong to me. I explained that when I cleaned my stuff out it did become dark. I may have accidentally left a paper or two because it was dark but my items was removed August 2019. How could I have a storage there for an entire year and it never got sold, I never got a letter or a call until July 2020, That it was an error.

Évaluation :

1

My stuff was there for 2 weeks and my unit got broken into and they ramsacked the entire unit. Nothing was really left. They didnt seem to concerned with it. And did nothing to help.

Évaluation :

2

The staff was very friendly and helpful but our units got broken into early on and we had a lot of our things stolen and damaged. No on called for let us know - we found out when we came to get something.

Évaluation :

5

Porch Lance was very pleasant and helpful.

Évaluation :

5

Great service!

Évaluation :

5

The staff were ALL friendly, courteous and professional. I will use U-Haul again based on this experience. 

Évaluation :

5

Excellent staff.

Évaluation :

4

Wade was very helpful and professional.

Évaluation :

5

everyone did a great job thank s

Évaluation :

1

Went to open my storage my locks was changed .. someone been in my stuff my shoes are missing my pictures were are broken worst experience ever..

Évaluation :

5

Haley Huffman is the best super manager

Évaluation :

4

Some of the old units need to be upgraded. The one i had the plastic is hanging down and all you all do is keep putting tape on it. Some people have very nice things and the rent is not cheap.

Évaluation :

1

Storage unit broken into and they never contacted us. We called them and they said" Oh, we had a several break ins we were going to call you". Only had our stuff there for 3 days.

Évaluation :

5

Very helpful manager - went out of her way to accommodate us !! Very very happy !

Évaluation :

5

Haley Huffman was great as was the other lady who helped me. the lock mechanism was broken but the fixed it and helped me out tremendously. U haul's phone system/help is terrible but the people you meet in teh store are great

Évaluation :

2

My storage unit 2055 was broken into and the only way I found out about it was when I was called by the police a week later! I am appalled by the lack of customer service practices regarding contacting customers when they are broken into. I have had my 2 units for atleast 4 years and was so upset that I moved all my stuff to a different location. I will never use this company again!!!

Évaluation :

3

When trying to pick up truck in West Columbia, the man at counter was trying to help 3 people at same time and talking on phone all of which resulted in over a hour wait to get keys! I had movers on the clock. We could have got out faster if waited on 1 at a time and waited on in order we came in

Évaluation :

5

Staff was great! The move in special was amazing.

Évaluation :

1

There was rat poop and urine on my stuff I talked to the manager and he took pictures and was suppose to get back to me but never did and also my stuff got wet through the front and he did nothing about it I’m really upset about all of this I’ve used the facility before and never had a issue until this time

Évaluation :

5

Great team

Évaluation :

5

Special thanks to the manager Mr. Q . who is a very nice person. He is always helpful. His staff also have good custom services. Merci!

Évaluation :

5

I could not have had a better experience anywhere than I did with U-Haul Moving & Storage of W Columbia. It is wonderful to be able to have a storage unit at the drop-off. The manager was wonderful.

Évaluation :

1

My unit was vandalized and over 2 grand of property was stolen all because uhaul didn't think having properly secured side gates was necessary just because they had a front gate. No cameras on units.

Évaluation :

4

We appreciate your taking care of the place. We sure do miss Bro. Vernon.

Évaluation :

5

It was clean, service was timely & friendly & we were given all we needed. TY

Évaluation :

5

This location has some really excellent and helpful staff. Quentin was outstanding.

Évaluation :

5

I cannot begin to emphasize how helpful, courteous and professional the manager, Quiintin, was during my experience here. Hie and his team get "A+" from this retired teacher for the help I was given!

Évaluation :

3

I had $600 worth of property stolen from my locked storage unit. I am crestfallen. I filed a police report and U-Haul report.

Évaluation :

4

Thanks

Évaluation :

5

5 STAR SERVICE ALL THE TIME. I GO NOWHERE ELSE

Évaluation :

5

Manager, Quintin, is the most amazing, helpful & courteous employee I could have ever hoped to meet & have help me along with his two employees there on Thursday June 20th.

Évaluation :

5

I've ALWAYS had EXCELLENT customer service at this Uhaul facility!! Quinton (fantastic!) has helped me a lot, and everyone we worked with on Tues. 6/11 was great as well! Super attentive & helpful!!!!

Évaluation :

5

Excellent service and staff. Clean. Thank you for making my move easy.

Évaluation :

5

The people are very professional and nice. Do their job very well. Always willing to go the extra mile to help out. The equipment is very good and modern. I had a very good experience.

Évaluation :

5

Held our storage unit for years. Every time we visited the staff was great.

Évaluation :

5

Never had any issues with the unit or staff at any point. Nothing negative to say.

Évaluation :

3

The storage Facility was clean and well kept but the staff was rude and did not care that they had made a mistake and even after being told about it they did not correct it

Évaluation :

5

I do not wish to comment.

Évaluation :

5

PERSONELL, PRODUCT,SERVICE AND TOTAL EXPERIENCE WAS AND HAS ALWAYS BEEN TOP NOTCH.

Évaluation :

5

This is a busy store! Very friendly folks!

Évaluation :

5

great service

Évaluation :

5

Fast, easy, service with a smile. Especially from the lady and gentlemen working at 400 Orchard Dr. Great People.

Évaluation :

5

Great service and easy process.

Évaluation :

5

They really helped out alot.

Évaluation :

3

Its not that clean

Évaluation :

2

Tried several times to contact about closing contract via phone/email and never received contact. Had to go to corp support to resolve issue, staff not at all professional when i was at the facility.

Évaluation :

5

Easy and convenient to access. Cle