Customer Reviews for U-Haul Moving & Storage of W Columbia

Évaluation :

4

The door had issues whenever I needed to open

Évaluation :

1

The cost was much more than expected as we got charged for two days rental for less than 8 hours on one day as we were a late on return. Your cost advertised, and quoted costs, do not reflect reality of what you charge. Next time we will use a different company, due to these unfair charges……,,

Évaluation :

5

Goog service

Évaluation :

3

The windshield was so dirty when the sun came through you lost all sight. Someone had actually drawn what appeared to be a heart on the windshield which further hampered vision. There was no handle on the drivers window to lower allowing to adjust mirror. The drivers seat would not adjust up so I had to stretch on my tippy toes to reach the gas pedal. The check engine light remained on the entire time. Not my best adventure with U-Haul.

Évaluation :

2

Improve communication with reservations agents and pick up locations

Évaluation :

1

I received a text message with a guaranteed pick up time. It wasn't available when I arrived because out notice they transferred the reservation to a location about 30 minutes away (not counting for traffic on Friday before Christmas - so probably 1 hour each way). I was guaranteed for the next morning at the original location. Again upon arrival it wasn't available. Both times one was on the lot but held for someone who wasn't there but had scheduled a truck and trailer. All I can assume was money talks. He who spent the most money got the equipment. Guess my two reservations and being the first person there didn't mean a thing.

Évaluation :

5

This is our 2nd rental here. Both times have been quick and easy

Évaluation :

5

This site was awesome, they got me in at last minute after a different location wouldn’t even honor my reservation, Customer Service support and Charles at the location got me taken care of and I’m so grateful for their service

Évaluation :

5

Check engine light present. Truck was running rough. Otherwise perfect. Everyone at the place was awesome.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Employees were great and kind.

Évaluation :

5

Reservation was there and ready, in and out in minimal time , turn in was a breeze. Easy Peasy, employees were most helpful and attentive. Location was clean and organized neatly . Same location wired my pickup truck for trailer lights with multiple plugs and everything was neat and worked perfect

Évaluation :

3

Stop trying to charge me more money when I was just 1 hour late . And I'm not goin 5o pay 20 dollars to use your app

Évaluation :

5

No comment just as smooth as it could be...thankyou job well done...it was perfect..

Évaluation :

1

Even though I'd booked a ten foot van, when I arrived, all they had was a cargo van. Because of this, I had to make twice as many trips, which doubled the amount I was charged for mileage. When I spoke with the manager about getting some of the money refunded, he, along with every other person working there, left the main office for twenty minutes. I had to leave because people were waiting on me. If I don't get a refund, I'll be going to Penske for my next rental.

Évaluation :

5

All was accomplished to expectations. Thank you

Évaluation :

5

Staff was awesome very friendly

Évaluation :

5

Rien

Évaluation :

5

N/a

Évaluation :

5

This place is incredible and fantastic staff and a great GM! Awesome overall!!!! Mike Wood

Évaluation :

5

I would definitely use this location again. Staff was friendly and helpful..

Évaluation :

5

Very good customer service. The workers were very helpful and nice.

Évaluation :

5

GREAT INSITE PERSONAL

Évaluation :

4

I was disappointed in the staff. An older lady started helping us and she had a little trouble with something and then another young lady. He said I might've had act like she had an attitude about helping her, and then when it came to hooking up the trailer. She stood there and watched when I backed into a pole and made the comment to my friend that ate other people have done that already, so you should put some tires or something around them so that doesn't happen because I make number nine and I am not a happy camper other than that it was a good experience

Évaluation :

5

These guys are great, I had a tire go bad in the middle of nowhere and 1800 uhaul said it might be a day before they got to me, they reccomended a local certified uhaul tire shop and had me going in minutes, not hours. They also reimbursed me for the cost of the tire. Will always rent from them. Thank you again.

Évaluation :

5

This location was great and I would highly recommend them. However I had a very bad experience at another location very close by and would love to speak to someone in upper management about this situation. They can contact me at 8034466711.

Évaluation :

5

friendly and curteous service.

Évaluation :

5

The Manager Matt made the rental easy and fast!

Évaluation :

5

Nothing. Best service ever!

Évaluation :

5

thank you for your support - for over 10 years - I have used U-Haul storage facility. That's a lot of money every month. Enough is enough, I got rid of all that old junk. I appreciate your services and your facility. It has come a long way - Thank You! Peace, God Bless and Stay Safe. US ARMY RETIREE - SFC MICHAEL CLEMONS (VICTORY STARTS HERE).

Évaluation :

4

It would be helpful to ensure that any movers that are arranged for reach out to the customer so they know they have accepted the job and that everything is good. Ours did not and it was difficult to find a phone number for them.

Évaluation :

5

great customer service, equipment performed well, process went without any problems

Évaluation :

5

Matthew was super helpful and friendly. The entire process was very fast and easy.

Évaluation :

5

Best facility out there.

Évaluation :

5

Excellent service! Thank you

Évaluation :

5

Matthew is Awesome!

Évaluation :

1

Need to do better.

Évaluation :

1

The uhaul fuel tank was basically empty the equipment I requested over a month in advance was not available. Ridiculous nothing was prepared especially the tank being empty when I got it. I'll never use uhaul again. The guy was nice though.

Évaluation :

5

Everything was great except the cargo van seats were filthy with stains. We put towels down before we sat on them because we didn't know what those stains were from. Maybe clean the seats before renting to someone else? Other than that, no problem with the van at all.

Évaluation :

5

The installation was very quick

Évaluation :

5

Sister just rented a unit

Évaluation :

5

The guy checked me in and out was great friendly.

Évaluation :

5

Excellent

Évaluation :

5

Matthew Kirkland at the August Rd. location was very helpful! The Charleston Highway location, however, was a bit chaotic - but the workers were pleasant and seemingly trying their best.

Évaluation :

5

Make sure ac works right check Trans steering needs to be tighten up

Évaluation :

3

It was cheaper because we loaded them ourselves. The metal containers were perfect. No leaks. 5 out of my 7 containers were wood. A few leaks there. All in all, I saved alot of money so I'm still happy. Boxes showed up 5 days later than planned which was 15 days after they were picked up. They were moving from NY to SC

Évaluation :

5

Everything was great. Have used this location several times in the past few years with building a new home out of town. Really great staff.

Évaluation :

5

Everyone that assisted me was WONDERFUL. Truck was clean and in great shape.

Évaluation :

1

Overdraft my card numerous time without my authorization and wasn't polite and concerned when I went to handle the business concerning the overdraft and why they kept running the card continuously every month. That wasn't the card on file to run. The card to be ran was no longer in service.

Évaluation :

5

Professional- great customer service.

Évaluation :

1

Rented a trailer at one location, didnt have it. Told me there was another one at another location. Didnt have it. Charged me more to get an upgrade.

Évaluation :

5

Put your 5x9 a little more scattered around the area. I passed several uhaul facilities to get to this one. Your attendant was exceptional.

Évaluation :

5

Customer service was great and manager ( Matthew) was very helpful and polite.

Évaluation :

5

Mathew and his team were very accomodating - excellent staff!

Évaluation :

1

Every unit comes equipped with your own personal rats and pesticides. Oh and don't forget the multiple duct taped holes in the roof of the unit to where most all of my furniture now has water damage and is ruined with rodent confetti and harsh chemical fumes. 100 % would not recommend.

Évaluation :

4

Everyone was very helpful and the price was reasonable. The first month free storage was very nice to have. We didn't need anything that was temperature controlled but if that is important, this wouldn't be the place. Enjoyed easy access to our storage unit 24/7. The staff was very friendly, helpful and knowledgeable.

Évaluation :

5

Every time I go to uhaul on orchard rd in west Columbia every one is professional and welcoming

Évaluation :

5

The team that worked with me were extremely helpful and friendly

Évaluation :

3

One thing I dislike I thought you guys Prorate storage moving in and out!

Évaluation :

5

The staff is very friendly and helpful.

Évaluation :

5

The customer service reps at the store were excellent! Very friendly and helpful. They answered my questions and made me feel comfortable.

Évaluation :

5

Great service, friendly reps, clean restroom.

Évaluation :

5

100 % satisfied.

Évaluation :

2

Disappointed with your facility for several things: We had to sit and wonder why the lights were off upon arrival. We already had waited 2 hours bec. we'd read 'open 9 am' online. Then you walked up to motion you were open. We thought maybe you were just running late. Once walking in, we were not greeted nor could see anyone. After calling out 'Hello' 2-3 times, the lady finally responded with either a hello or I'm over here - I forget now which she said, but I still didn't see anyone. Once I realized someone was sitting, I realized, "Oh, she must be handicapped and can't walk.' I was on HOLD with U-Haul during the next 40 min. I was on hold to designate your address with U-Haul 45 minutes. I actually called back after the long wait and pushed another option and was helped within 10 minutes --- for a simple 'add a drop off location' as we'd been asked to provide. I noticed the sign on the restroom door "SORRY. OUT of ORDER". I asked Amber is there was one available. She said she'd put the sign on there so that people wouldn't use it and 'mess up my bathroom'...but that I could use it bec. it really worked. It was clean, but still... My complaint is not on the appearance of the facility, but the rep. She did not act pleasant or courteous the entire time the 3 of us were there. At some point, I asked her if she was the OWNER. She stiffly responded she was a part owner in the company. My husband told me later he's seen you every time he's been there, but never her. I said, 'If she's the owner of this franchise, maybe she's not here too often.' and maybe that was a reason she acted disgruntled to be there the entire time. When she came out to check out the truck return, the other gentleman that pulled up his little truck, I asked him to pull further in so my husband wouldn't be blocking the drive, which he did; I also explained to him I didn't want him to think we were cutting line in front of him bec. we'd already been there 45 min. He was fine with that. Amber came out along with me. As soon as she checked the mileage and front end, she went to check the other man's truck in. We were surprised. My son asked her, "Are you going to check the back of truck or should I leave it open?", assuming she'd forgotten. - we had a stack of blankets that we'd not used and the dolly. She replied that she had to check the 2nd guy in first, then she'd be back over. REALLY? IS this the way it's done??!! We were tired from our moving in too. Since we do business with U-Haul and your location, we like to get along - but it's nice when, as a customer or guest, to get a smile or friendly reception, which we did not. In your business, people may be happy about moving, but usually worn out when returning a truck --- so kindness aka great customer service would have been appreciated. END.

Évaluation :

5

Thank you for the service you give.

Évaluation :

5

They were all friendly, just make the experience so peaceful. I trust the entire staff with taking care of my moving needs. THE GENERAL MANAGER IS AMAZING. He hired all the right people, all of them knew exactly what to do. Look forward to doing business again but in Piedmont Alabama this time. Piedmont is a drop off but alabama it's still Sweet Home Alabama

Évaluation :

5

We loved our girls at Orchard!!!

Évaluation :

5

Great customer service! Management was on point. Made you feel like hes known you forever. Great experience

Évaluation :

5

Very helpful and accommodating

Évaluation :

5

Staff was friendly and the place was very clean. I would definitely recommend this Uhaul facility for storage and truck rentals.

Évaluation :

5

Very helpful, very friendly. Made great suggestions to help make my move and subsequent rental as smooth and painless as possible!

Évaluation :

5

The show room was immaculate and very well organized. The personnel was very friendly, courteous, and knowledgeable. The bathrooms were spotless. and the storage unit was clean.

Évaluation :

5

Staff was friendly, very clean and well worth it

Évaluation :

5

The employee was very friendly and knowledgeable and courteous and he did the checkin in a very reasonable time. I was very pleased

Évaluation :

5

Staff is very helpful. Good location.

Évaluation :

5

Loved it will use them again for sure

Évaluation :

5

There are still places you can go to get excellent customer service and a staff that will go out of their way to help you with as much as they can. I would like to personally thank Brian Harvey and the staff at U Haul. The facility is clean and it was easy to access. Blessings to everyone there.

Évaluation :

5

I am so happy with the location, the lady put a new pull down strap on by the next time I went out there. Thank you! I am only 4'10" tall so greatly appreciated it, so thoughtful!

Évaluation :

5

Those guys made me feel welcomed. I felt like I knew them for years. I feel like I'm around family and friends with the staff at this location.

Évaluation :

5

You all have a bless day on purpose 💞

Évaluation :

5

Very seemless process that I loved.

Évaluation :

5

Great staff and service. This location has always been excellent

Évaluation :

5

I want to thank Brian the store manager he was very polite and very professional in his knowledge of U-haul thank you Brian 😊

Évaluation :

5

The staff there is great.

Évaluation :

4

Price increase was not justified.

Évaluation :

4

Just moved closer to my RV PARK AND A LOT LESS.

Évaluation :

5

The guy who helped me was very helpful and helped get me checked in and all before he left. Great customer service from him!!!

Évaluation :

5

Sam was very helpful. He made room around our storage unit so that we could back up our uhaul truck in front of it, making it easy to move our stuff in.

Évaluation :

4

Your booking and reservations system apparently has glitches overall

Évaluation :

5

The young man that assisted me at check out was very helpful & made my experience very smooth and pleasant.

Évaluation :

5

The manger have went over with love for me and thanks to all the employees. After loosing my mother renting a storage was made easy.

Évaluation :

5

the storage was wonderful experience employees was friendly and nice always greet you with a smile yes if I have to come back to the storage this will be the place I come back to thank you so much

Évaluation :

4

Not being able to use my cash app card caused me to use extra gas travel to bank.

Évaluation :

3

Thank you U-Haul

Évaluation :

5

Le service a été excellent. The service representatives were all very polite and professional. I didn't have not one problem . I had a storage unit for five years I've never had any problems. I just really appreciate your professionalism and your respect and you treat people like they are people not just a number the service is excellent no changes needed thank you. I will highly recommend you all.

Évaluation :

5

PROFESSIONAL! PATIENCE! EASY, QUICK & Efficient!

Évaluation :

1

Worst storage I've ever rented. They have ROACHES BAD! I was forced to throw away my couch set, dishes, 2 Refrigerators and other things! My new apartment has Roaches now and iv been depressed about this whole situation. Please DONT RENT STORAGE FROM THIS FACILITY

Évaluation :

5

Amber is helpful everytime I visit the Augusta Rd store. She is amazing is an understatement

Évaluation :

1

I rented my 2nd unit in advance. Upon arrival the unit I was given was much smaller then what I had actually rented. Sam was no help at all and ignored me. I would NEVER RECOMMEND Uhaul for anything!!!!!!!!!!!!!!!!!!!!

Évaluation :

5

Great friendly service..!

Évaluation :

5

When a storage unit is rented the staff needs to come remove the uhaul lock right then. We had toncome back and ask them to remove it.

Évaluation :

3

The staff present at the location was always very friendly however every time there was something wrong I was always told the manager needed to be call and that the manager would call me to follow up and rectify the situation and that never happened! I was charged for something I was told the manager would fix and update because of an inconvenience on their behalf when I initially attempted to move in. Seems like a manager needs to be present during all operational hours to avoid situations like this or train the workers properly! The inside of the unit was not ideal. The ceiling was dirty and caving in with some holes in it and there couldn't have been any pest control because I had to take my own bug spray frequently. Moved out a week after I made my monthly payment and was told I wouldn't be prorated for the 3 weeks that I won't be in or no longer have access to the storage unit.

Évaluation :

5

We got to the storage unit almost at closing after packing and traveling all day. I apologized for coming so close to their close time and the gentleman there was so nice and said it was no problem. He was very pleasant and helped us get our unit quickly!

Évaluation :

4

I resolved my reason for calling no need for call back. Merci

Évaluation :

4

Sam is great. Patient friendly kind

Évaluation :

1

Poor management. Will not correspond with customers. Very rude. Employees have no knowledge of anything that's going on nor any training. Terrible

Évaluation :

5

Great experience. I plan to use again, if needed.

Évaluation :

4

Very nice and helpful with my move in and move out

Évaluation :

5

Excellent

Évaluation :