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FRANCOIS VCustomer Reviews for U-Haul Moving & Storage of W Lawton
Testimonials From Recent Customers
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Benny was very helpful and attentive. Hooked the trailer up and unhooked when we got back. Excellent service à la clientèle.
JAMEE WThe dude that checked me out needs a raise. He's doing a great job. Great employees are hard to find.
CHAD PDrake was very nice, upbeat,and explained everything very clearly. Great with the customers.
DONNY AI really appreciated the friendliness of the staff. Every employee at that Uhaul has a positive attitude and is helpful. I've been dealing with that Uhaul location for two years.
JOSHUA S | Premières impressionsThere was a problem with closing out the unit online. I do not recommend that service at all. I thought it would help due to store closing early but it was a pain to use. I still can't get a proper receipt to use to file my claim with the army to get re-imbursement. Definitely won't use that service next time.
Regina S | Expérience généralethe delivery and pick up is so bad. i had a bd experience when i was supposed to receive the boxes for loading, the uboxes did not arrive on the scheduled time, the costumer service hang up the phone on me when i was asi g for updates on the uboxes becuse it was late. during the pick up of the empty boxes i have to call again for the pick up time because they are late again and then they took the boxes without even calling or informing the costumer.
May aBrick and mortar sites should use same rates as uhaul website. It was $50 less through the website..
Kenneth HStore seems to be under staffed but the ones there are friendly, polite and knowledgeable. The store is neat but could use a professional cleaning crew. There are layers of dust/ cobwebs up high.
HILARY CDidn't receive anything thing when I returned the trailer like an email just to say I returned it. Would like that for my records
HANK MCruise control on the trucks
JAIME CSomeone should walk out with the client guiding then to their truck and ensuring they have no other questions once they find it and get ready to leave.
WENDY SI had a tire blow about 100 miles into my trip. The road side assistance changed 3 out of 4 tires. My biggest issue with the trailer was that the tail lights did not work.
NATHAN SVery quick and easy drop off.
MARK LI must say. The people working at this location in Lawton are outstanding. I rate their professionalism, competency as outstanding. The location is clean, very well managed and very inviting.
Fernando Teverything was excellent , great services
JOSE AGive refunds for days not used and early returns
DYLAN WPleasant and helpful staff. Equipment was as expected.
DANIEL CCheck out should be easier. Had trouble with app for check out. Finish check and had a message this morning that the auto transport was not checked in. When got to haul location there was 3 people trying check their items in. All having trouble with checking in items.
LEONARD CI liked the promotion offer where you can turn in your trailer and get a first month off for storage unit. It made the transition when moving to a new state super convenient. In addition, I might've found checking in and out annoying but the one time I didn't check in, the alarm went off when I opened my storage unit. Glad to know my stuff is really secured when I'm not there. The U-haul app was very easy to manage as well. It made moving out super easy as well. Would definitely recommend!
Daisy M | Expérience généraleThe staff at my local facility are the best. I have had to rent several times over the last few months and I consistently go back to this store because of how amazing and helpful the staff are.
JOHN SI am a woman and they want to hook the trailer up to the U-Haul for me the employee just left and didn't even try to help me at all thank God for the tow truck guy who came he was an angel in disguise he got us all hooked up we made it to our destination safely
SHAMEL Wawesome service
JOSIAH MMy experience was awesome! Roy and his team are excellent. From the dude with the beanie who was trying desperately to help me find a weight scale, the dude who "learned something new" in the system to help me out, and the dude with the hair who checked me out of my storage unit. Really appreciate it fellas!
Rob W | Expérience généraleThank you for having a great big storage unit,, and most if all a bathroom at the facility
mary b | Premières impressionsThank you for helping me with last minute changes.
Mary BThe gentleman in this office were courteous, prompt and went out of their way to help.
William S | Premières impressionsExcellent service à la clientèle
DANIEL MEach month I paid for my storage with another individual splitting the bill a specific way. After about 3 months they saved my card on file for auto payment without my authorization. I called twice and asked them to remove auto pay as I did not request this and they agreed however never took the card off file. I traveled to town as soon as I could to get rid of my stuff in storage so I no longer had to foot the bill.
candice L | Expérience généraleNothing that I can think of.
CHRISTOPHER MAlways enjoy using uhaul, great website experience when booking everything and employees take care of me
LUCAS HGood deal. Was shown 124,99 online but charged 129 in the store.
Dennis B | Premières impressionsThe workers are excellent.
BRIANA AAll were awesome
JAMES JThe only thing I would comment on is when I was given the price of the rental I thought the price included the taxes and everything but when I went to pay it was not included. This should be made clear because it was a shock when the price jumped almost 200 dollars more then what I was told.
Lynette J | Déménagement en ligneThey were wonderful help. And great customer service. Thanks guys
KATHERINE EFire the girl that rented me the trailer.
JOSEPH KWe wanted to let you know that Gabriel was very efficient and helpful to us, thank you.
TAMRA SWhenever I receive the U-Haul, I didn't think to check if the dolly was used or the mats whenever I arrived to my home, I realize they were used. I continue to move whenever I brought the U-Haul back. I let this associate know that I did not use those I was accused and called a liar, and they charged me
SHANTEL SRien
JENNIFER BMy things were very well when I came and took them to my home thank you
louella e | Expérience généraleMy sincere gratitude to the outstanding staff at 1050 SW 38TH STREET. The best customer services I always received when I need them
Ahmadou J | Expérience généralePerfect drop off location for our needs. U-Haul employee was very polite and professional, made the turn-in experience very easy.
WILLIAM BEverything was good, great service
RHONDA BThe front door in Lawton did not work. Drove around parking lot trying to find away in. Finally knocked on door and associate opened the door for me.
RONNIE REquipment was filthy inside and out - very muddy but I appreciate uhaul for coming through at a very affordable rate . Process is so simple using the app . I love uhaul
CHANTE' WU-Haul staff from all locations during this move have been very helpful and pleasant. Thank you so much
lovel l | Premières impressionsAssociate was positive and he actually had customer service skills and enjoyed what he was doing. What a breath of fresh air Thank you
JOE RVery Satisfied. Excellent customer service. Thank you Uhaul! And God Bless you more!
iana c | Premières impressionsI've used this location multiple times for various needs such as supplies, rental unit, and truck rental. Each and every time I've had a seamless experience. The staff is helpful, friendly, and polite. I would recommend using Uhaul.
kristy v | Expérience généraleJust keep what you are doing. Excellent service
DAVID SActually the transaction was very smooth. In and out.
JORGE CStill had trouble getting in after hours
James H | Expérience généraleEquipment was trash, beat up and worn out looking
LARRY FOnly thing got notice wanted me to pay about a week And a half before due
carol b | Expérience généraleDefinitely we’ll rent from here again
LEON BSend the returned receipt to my email like you said you would. Merci.
MICHAEL HGood customer service
KUTO H | Premières impressionsKeep up the good work excellent service staff is very patient and understanding willing to help. Thank you for your service
WILLIE GCourtesy Helpful Friendly Professional
Suzan S | Premières impressionsYou guys Rock!!!! I have had to rent three times in this month alone and each and every time the process has gone very smoothly. Thank you for an excellent experience.
REBECCA EQuote the right price from the get go. I was screwed over because someone couldn't do their job correctly. I will never ever use Uhaul again!!! Worst truck rental company ever! But what do care as long as you get paid?
GAVIN RRoy at the front desk was beyond helpful and considerate. He knew his business well and was a joy to deal with.
RAY LThanks
ALEXIS RDo have not received my deposit refund.
SHAWN P | Premières impressionsEverything was perfect
LEWIS M | Premières impressionsThe staff was very helpful, professional, and made my rental smooth and easy.
LISA AExcellent customer service!
ANNA K | Expérience généraleUpon checkout 11/6 to new unit I was given a swipe card for new unit. I cleaned old unit and returned to office 15 min and let Malaysia know I was checked out but then I get a call twice in a row from Malaysia on 11/12 with confusion on if I checked out of the unit and it had me worried my stuff would be removed. So I come today 11/13 only to be unable to gain access and have to go into the office.
Shondra W | Expérience généraleThe facility had many leaks in the roof because due to lack of maintenance by owners. My storage unit had water coming in and had several items damage. Had to empty my storage unit Friday night.
BARBARA H | Expérience généraleGreat employees
JOEL R | Expérience généraleGreat experience, staff was wry helpful, and answered all my questions.
NATHAN P | Premières impressionsLoved the service.
Tawana B | Premières impressionsTop notch storage facility
John Z | Expérience généraleI’m disabled with a walking disability and the staff went out of their way to make my storage unit close to an entry door with minimal walking, thank you Roy for the consideration!
JOHN Z | Premières impressionsLots of dead crickets in unit.
MARCUS W | Premières impressionsStaff was great, they work with me when I was away and checked on my unit during a major storm. So helpful had great peace of mind. Je referais appel à lui.
John M | Expérience généraleExcellent service à la clientèle
Lorenzo W | Expérience généraleI've NEVER SEEN SUCH A GREAT GENERAL MANAGER GOING UP FAR AND BEYOND TOO MAKE US,CUSTOMERS OVERLY SATISFIED!!!! WHAT A AWESOME GENERAL MANAGER!! SINCERELY, CUSTOMER,,BFINLEY
BRIDGET B | Premières impressionsA little expensive
MICHAEL D | Premières impressionsExcellent service and very friendly!!!!
HERBERT J | Expérience généraleMerci
SAMARE V | Expérience généraleI WOULD HAVE GIVEN YOU 100 STARS IF YOU HAD THAT MANY UP THERE... YOUR FANTASTIC TO WORK WITH AN LISTEN TO US AN THAT MADE THE GREATEST DIFFERENCE... YA'LL ARE THE GREATEST PEOPLE TO HELP; VERY INFORMITIVE, SHOWED US STEP BY STEP TO DO EVERYTHING... WOW WHAT A SUPERMAN [[EVEN IF HE DIDNT HAVE A CAPE ON LOL]] IF I DIDNT HAVE TO USE THE TRUCK AGAIN; I WOULD GO TO YOUR STORAGE UNITES AGAIN IF I NEEDED ONE AFTER I NO LONGER NEED IT THIS TIME AROUND; YA'LL ARE THE GREATEST.. BLESSINGS & AN THE BIGGEST THANK YOU FOR BEING THERE WHEN I NEEDED IT THE MOST
FRANCES L | Premières impressionsThis was the over all BEST storage facility that I've ever used. Roy and his staff have been outstanding and over and beyond!!! If I didn't move out of state I would definitely be continuing to be a customer and using their services. Wicked happy !!
robert w | Expérience généraleCustomer service was the best I could ask for
DAPHNE B | Expérience généraleThe security is terrible. During business hours anyone can walk off the street and have access to any unit at anytime (indoors or out). Thankfully, the climate controlled indoor units require a passcode for overnight access.
Joseph W | Déménagement en ligneExcellent service in excellent customer care
donnie c | Premières impressionsRebecca was outstanding in everything.
MITCHELL M | Premières impressionsThe Manager & Staff was very helpful in our discussions about the U-Boxes,Storage Management
wanda l | Premières impressionsvery satisfied
Sherry D | Expérience généraleMany thanks to Rebecca, Roy and Johnathan!!!! Every time I entered the store I was greeted very pleasantly and happy to see me. Rebecca was wonderful, Roy was very helpful and Johnathan went over the top to return an item that was left in the truck. If every store had staff like that the business would be turning profit. Babs Givens
BARBARA G | Premières impressionsRoy is an excellent manager! Gabriel and Jonathan were also very helpful.
JAMES j | Expérience généraleStaff was very helpful and kind
DAPHNE B | Premières impressionsVery well maintained and organized.
Jason L | Premières impressionsWe're very pleased with this U-Haul location, very helpful and professional staff, in the future if I need storage space we'll definitely will come back. Thanks, Sincerely Mr.and Mrs Garcia
Josn g | Expérience généraleI will definitely continue to use U Haul the staff is friendly Jonathan and Rebecca where awesome.
Tiffany S | Premières impressionsGreat customer service, great customer service.
Demetris E | Expérience généraleAucun
ANTHONY M | Expérience généraleVery nice people
Mary G | Premières impressionsThe Assistant Manger was AMAZING!! The main reason we are using U-HAUL. She left us with nothing to think about. I've seen her with other customers and she takes the time that is needed for each person! A true example of excellent customer service and care.
STEPHEN T | Premières impressionsRay and the team are top-notch! They were there for everything I needed and went above my expectations! Thank you guys!
Tyrell K | Expérience généraleThe lady was the only one working and she was handling it like a champ! She was very busy but still extremely polite and friendly and I greatly appreciate that.
Trenten F | Déménagement en ligneRoy Smith was the U-Haul employee I dealt with. He made everything smooth and easy. What an asset to his company. He is GOLD!!!!!
CINDY G | Premières impressionsThis UHaul self storage is very sophisticated and is extremely focused on the safety and security of their customers and possessions. This location is pristine in their cleanliness. Clean and shiny!!! Roy Smith explained all the details of entering and exiting extremely well so that I could understand, easily...It was a very positive experience and look forward to using them for many months maybe even years to come...Thank you, Roy.
ANNA K | Premières impressionsRoy Smith is the man. Super accommodating and communicative. Would not have been able to complete my move without his assistance. Above and beyond performer.
John S | Expérience généraleKeep up the good job and keep America moving
Ahmadou J | Premières impressionsThe availability of different sizes and prices were perfect for my needs and the young lady who helped me was amazing. Merci encore.
thomas m | Premières impressionsThe front counter person wearing the Rudolf costume was so patient and helpful with me and my reservation. I appreciate her so much.
Justine H | Premières impressionsGreat customer service and always has answers to my questions
SAMARE V | Expérience généraleStaff was very knowledgeable and efficient about the customer (me)and getting me some storage space. I would recommend your company to all my friends
ALVIN C | Premières impressionsRebecca K, went above and beyond to help support. She was very well knowledgeable about the Uhal and storage units. She was also meeting other guests needs as they were coming in to help and make sure they were welcome. It's nice to see customers service still exists in some company!
Deshawn W | Premières impressionsThe new alarm for the garage doors is a bit too much for someone who has autism. I understand the need for it but wow. Everything else was excellent.
Kathryn B | Expérience généraleThe mannerisms of staff spoke of a time when we all were more so human to each other
Byron M | Premières impressionsGreat facility
Thadius C | Expérience généraleMerci
mickel w | Expérience généraleAwesome 👍😎
Era M | Premières impressionsThis Uhaul location is large, insanely convenient, amazingly technological, and overall sensational. I had the best experience ever. The staff was knowledgeable, friendly and courteous.
Colin D | Premières impressionsHad a great experience with Uhaul. The manager was very friendly… 5 Stars from me and will use again.
YESENIA M | Expérience généraleThere's very helpful and professional the man was helping me out on the phone and then when I got to the storage it was so much easy everything was already in the computer waiting and made it go faster
shirley p | Premières impressionsMoving from another state and had to store our household goods for about 5 weeks here. The climate controlled facility was great considering we moved here in the middle of summer. We stopped in a couple times to get some things and everything was always exactly like we left it. Very pleased with the storage service.
KELLY C | Expérience généraleSuper helpful! Knowledgeable! And most accommodating! Everything I needed in one stop.
MARY D | Premières impressionsStaff very friendly and understanding. Area well kept when it comes to cleanliness. I love how the GM is available for any situation to help as well as the staff. Will most definitely recommend and return when I need to.
Shondra W | Expérience généraleAwesome experience, Uhaul rocks!
MICHAEL J | Premières impressionsExcellent service à la clientèle.
John M | Déménagement en ligneI forgot his name but he manages the uhaul on 38th and cache he was so helpful and kind and understanding just willing to help .! I WOULD definitely recommend anyone to use them
CHANEL M | Premières impressionsTeam was amazing and helpful as well
Maurisha L | Déménagement en ligneThe facility itself was great! Great hours and very well maintained. Despite all of those pros, it's the staff that makes this place stellar!!! I had nothing but exceptional customer service and help every encounter with the staff. They are extremely courteous and helpful. The business is great because the people are great!
JACQUELINE H | Expérience généraleThe uhaul stuff was very helpful with everything by getting my storage unit processed and paperwork details information ready.
ALBERT B | Déménagement en ligneHave Bay's #1 and 2 open and available next time😎
Phillip R | Premières impressionsGreat service!!
Jetzabel M | Premières impressionsHave to say that the staff at this location were outstanding. Ran into a few issues through the process of unloading my goods into the storage unit, to include getting stranded there because my motorcycle wouldn't start. One of your staff members Jonathan went above and beyond helping me out. First he and the staff donated some ice cold water to my family and I as we were unloading the truck, then he helped me unload my motorcycle, helped me through the heavy crate away, and then spent about an hour helping me get my bike started. Exceptional team member you have there.
Shaun W | Expérience généraleNeeds 24 hour garage-door size vehicle access for un/loading. Only complaint. Thank you.
Richard J | Premières impressionsWas told there would be a lock in the unit there was not
Robert H | Déménagement en ligneGreat customer service! The team was fast, convenient and friendly!
JESSICA S | Premières impressionsGreat store run very well and Rebecca was amazing ! Always greeted with helpful smiles. Merci!
ALEXANDER V | Premières impressionsThe staff were also very courteous and helpful
Sherry D | Premières impressionsMy building that housed my old unit caught fire. Though I did not lose anything they did not want to move me into another building for fear of bringing a smoke smell to other units. I was being kicked out even though I had nothing to do with the fire. I will never go back to public storage. They are expensive and will have no issues telling you to find a new place when you are close to losing everything. I came to u haul because I have to be out by June 15th in order to not pay for the month of June in my old unit. When I came in the staff was amazing and helped me get a unit quickly. Also the rent is much cheaper than what I was paying in the past. I'm excited to move in and leave my other unit behind. Thank you so much for the help today! I'm happy that I have some where to go! You all are amazing!
KELLY D | Premières impressionsGreat customer service all the staff I've had contact with have great customer service 👏
CATHY A | Premières impressionsNice place, friendly staff
ANTHONY M | Premières impressionsThe staff was the best! The trucks were clean, the storage facility was up to par it was overall a good experience.
Kaylina H | Premières impressionsJust got our rental unit yesterday; so somewhat dismayed that the company is soliciting remarks at this time. The first impression was excellent. Now I'm afraid after receiving this review request expeditiously. Typically, unscrupulous individuals do this sort of thing to avoid derogatory remarks that most certainly will come later (break-ins??). For now, I can only say my check-in experience was excellent, as well as the appearance of the facility. In defense of my derogatory remarks; we did look at numerous other establishments in the area, and with many others we could see visible damage to doors from break-ins. Here, we saw no such evidence; but the facility appears to be brand new… could that be the reason?? Well, time will tell. The non-damage to doors and locks was the deciding factor in our choosing this establishment! And the check-in experience was simply amazing.
LISA W | Premières impressionsI greatly appreciate the staff at the west Lawton location for the hands on instructions of their operation policy with in-depth understanding. I know they can teach a Caveman thanks your facility is very well planned with security ramifications. Thanks
frank c | Premières impressions